I had a vehicle emergency late Friday and the entire service department really helped out. From the person who first answered the phone to the service advisors (Anthony on Friday and Joshua on Saturday), they cared about getting me back on the road as soon as possible. Great service team!!

Outstanding service with pleasant technicians and great atmosphere always at your service

I purchased a used vehicle from Mercedes-Benz of San Jose. A safety issue arose and the Service Manager, Scott Fuller, took care of it in a timely fashion and kept me informed of progress. Sam was the employee who worked on my car and he did a great job!

Sales team was very courteous and very helpful. Would highly recommend to check them out before you make your final purchase.

I had a great experience getting a small problem fixed. Originally talked to Jose on the phone and when I came in he got it fixed quickly while I waited. My car was under warranty so it went quite smoothly.

First time visiting MB of San Jose for my CLS53 for a recall service. I waited out for a while until David Truong came to help. He was very communicative, answered all my questions what i had in mind and also every time there is a changes in the progress he sent me a text. Overall satisfied with excellent service and his professional manners. Highly recommend and will def return

Alvin is the best sales I’ve ever seen . He is not pushy and very patient. He is also kind and responsive. I’ll definitely recommend him to my friends

I had recall service and fixed appointment for 7:40 AM. I reach dealership at 7:35AM and am told the associate assigned to me comes around 8 AM to 8:15 AM (really ?). I decided to drop off the car by filling a form. I asked for shuttle for ride back to home, I am told that service starts after 10 AM. Around 8:30 AM I get call if I would like to wash, vacuum car and it is $1 (token money). Around 4:15 PM , I get call my car is ready. I reach dealership , it takes another 30-35 minutes to get the car . I asked the person what it took so long and his reply was in line for washing (why the heck you call me and tell me it is ready). When I took the delivery of the car, it was washed from outside but no vacuum . The whole experience was pretty bad.

I came in to have my Service A done on my 2020 GLB on 5/26/23. My advisor (David) was beneficial in providing me with the info on the service & told me that the car also needed an SW update. After an hour, he texted with an update & that no other service(s) was required. After the service was done, he notified me of the time frame to have my car picked up. He made the visit very satisfying & easy for me. I am glad to have him as my advisor because he is very knowledgeable.

I got pretty fast response on my recall service. The service was done quickly and the service manager was very knowledgeable and courteous. Overall it was a very satisfying service experience.

I met with a service tech and he explained in detail the diagnosis of the issue and what needed to be replaced or fixed. Camshafts were nearly shot, timing chain was stretched and the timing chain guide needed replacing. I was told 2 weeks for the repairs to be completed and it was fixed within that time frame and added a wash/detailing as a bonus. It sounded fantastic and didn't clatter when turning over but however it was extremely pricey, alittle over 10k. Overall, I'm satisfied with the repairs and would recommend this dealership.

Lovely for the best service, and I would recommend to my friends about this dealership, thank you

Would definitely come back again or recommend friends/family to come to this dealership. A+++ service and everyone was very helpful in finding the car that best matches my needs. I visited and compared between multiple Mercedes dealerships and decided to come back to this one for my purchase.

David helps me every time I need service for my Mercedes Benz GLC! He's very knowledgeable and gets my car done quickly! Thanks for all your help David! See you 115,000 Miles!! =]

Very horrible, one little issue and it took many times to get appointments to bring back and forth to get the correct result.

David helps me every time I need service for my Mercedes Benz GLC! He's very knowledgeable and gets my car done quickly! Thanks for all your help David! See you 115,000 Miles!! =]

I feel confident when I bring my car to be fixed in this place. Keep a good job

Brought RV in for Emission mod which went OK although the work took a few days to get done (waiting for part). Nice lobby including refreshments/snacks. Service person led me to the MB settlement website which I should be getting something. All in all a good experience.

I have been dealing with a nightmare since I purchased my vehicle from this location. I bought a brand new EQS in December and have since moved cross country. During my move, my car broke down 3 separate times. After a long battle with Mercedes they have approved to buy my vehicle back but the only delay I have is the fact that this dealership is not returning any of my messages to discuss the final details of the buyback. It seems like they are all very nice but the minute something goes wrong, they forget who you are. I have received better customer service from the dealership in El Paso, Memphis and Asheville (none of which I purchased the vehicle from) than I have from my purchasing dealership. The only reason I gave 2 stars is because they did help me obtain my plates and mailed it to me but I certainly would never in good conscience recommend anyone to buy a vehicle from here. Terrible customer service, they will dodge your calls if you have issues and once they have your money they no longer care to provide good customer service. Do yourself the favor of going to a different dealership.

One price makes it easy not because there is no room for negotiation but because they price their vehicles really well below KBB so you don't have to 2nd guess your choice. Very smooth sales, finance experience, no pushy salesmen and no pushy finance people offering extended warranties. Harman, Gurwinder and Solmaz

Service was quick and efficient. Our rep was helpful and was able to lower the cost for us.

One price makes it easy not because there is no room for negotiation but because they price their vehicles really well below KBB so you don't have to 2nd guess your choice. Very smooth sales, finance experience, no pushy salesmen and no pushy finance people offering extended warranties. Harman, Gurwinder and Solmaz

David Truong was my service advisor and was wonderful to work with. Very informative and professional. I highly recommend him. Great customer service.

No tengo mas que agradecer la atenci�n, confianza que tuvo el se�or Jos� Arellano quien fue quien me atendi� , muy amable , fue una muy buena experiencia tuvo la amabilidad de saber mis necesidades y las resolvi� muy bien

Bill Beller stuck with the tedious work of getting my sprinter RV through smog. He also did the 3 outstanding recalls. He was very courteous and always kept me well informed. Thank you Bill.

Kevin and Tien helped me get my perfect car! They were so helpful and went above and beyond transferring the car from another dealership. I didn't feel pressured or rushed to buy. They made sure I was comfortable purchasing and had all the information I needed. I highly recommend working with Kevin and Tien for your next purchase!

David Truong is a scam artist and I’m sure their whole service team. Why would you charge a customer a diagnostic fee for a NEW car under warranty? That doesn’t make any sense.

We?ve been bringing our Car there 3X now and have nothing but positive to say.David Truong is a great Service Advisor.

Anthony is really helpful. He is always assist me and make everything smooth.

The service team was excellent from start to finish. It’s not easy for us to find service we trust for our Sprinter 3500 XD. It’s 24 foot and heavy. We were impressed with our service and will definitely be back. We live an hour away but it is worth the drive for sure.

The service team was excellent from start to finish. It’s not easy for us to find service we trust for our Sprinter 3500 XD. It’s 24 foot and heavy. We were impressed with our service and will definitely be back. We live an hour away but it is worth the drive for sure.

Our service advisor Lyndon was such a great help. He went above and beyond explaining what we needed for the car and what what we would need in the future. Will definitely be coming back for our services here.

This is my first time to get my car serviced at Mercedes-Benz of San Jose. Jose Plasencia is a great Service Advisor. Because I was waiting there when my car was in service, Jose came to inform me the status periodically and kept me updated all the way to the completion. I am completely satisfied with the service there!

This is the WORST Mercedes Dealership I have ever used. The staff didn't care to show me an S Class I was interested in, only telling me to go find it myself on the lot and come to them if I wanted to buy. I purchased my car at Steven's Creek instead (100% better staff) Since I lived nearby, I decided to do service from this San Jose Mercedes dealership. Again, super disappointed at their service. They actually CHARGED me to wash my car after service! This should be a courtesy service that ALL dealerships offer and even after that, the vehicle was dirty!! Please do NOT go to this dealership for ANYTHING. You will leave with a sour taste in your mouth. Mercedes has definitely gone downhill from what they used to be. So sad to see this happening.

Great customer service and Ajay made buying a car a smooth experience. Lots of beautiful cars on the lot for all price ranges.

Service was super easy and satisfying. My service advisor Anthony Lorenzo was a pleasure to work with. I highly recommend Mercedes Benz of San Jose.

The service department is the GOLD STANDARD of service departments. Daniel Salinas should give a masterclass to all other service advisors in the auto industry on customer service. Not only is he extremely professional and friendly, he kept me in the loop on all the work that was performed on my vehicle, with everything done on time and with expertise. The moment I arrived at the service bay David the greeter was friendly, professional and helpful. Cely the cashier was fantastic, and a huge shout out to the detailer Randy, who did such a tremendous job on my vehicle that I literally did not recognize it and actually asked someone where my car was when it was brought to me. He did such a magnificent job I literally did not recognize my vehicle. Bravo to an outstanding service team

Their service department is always helpful and polite but their loaner service is always booked up until at least two months out

COMPLETELY SATISFIED WITH THE QUALITY OF SERVICE PERFORMED. MY ADVISOR IS HELPFUL AND VERY ACCOMODATING. THE WAITING LOUNGE IS VERY CLEAN AND ORGANIZED . ALL STAFF IS VERY COURTEOUS. AND EXCELLENT QUALITY OF SERVICE

Great service and great staff. My service advisor, Jose, was excellent. Loved the video from the technician. Makes this place stand out from the rest. Service took longer than expected though. Appt for service B was 1:20 pm… I did not get by vehicle back till next day around 2pm . Overall good experience.

Highly attentive, great hospitality and super friendly. I would recommend this place to anyone, make sure you book an appointment first. There’s a waiting lounge that has drinks and vending machine provided.

Excellent pricing and Excellent service provided by Mr. Sean, Mr. Kal, and Mr. Gurwinder.

Service Department sucks! Horrible service reps.

The car buy experience was amazing. Ashley was very knowledgeable and friendly. This was a cross country purchase but he made me feel as if I was right in front of him. He spoke with me through out the process all the way to delivery. He was EXCELLENT! I would recommend Ashley to anyone looking to purchase a car.

Very pleased with the manner of which the offer was presented and honored. In addition, the professionalism by the Sales Agent (Narcizo) throughout the documentation processes was extraordinary. Well done. Keep up the great customer service. It makes a difference.

If I could give ten stars, I would! I've been here twice, but really the second time, I was helped tremendously by Joshua Delgado. I don't know what I would have done without his time and dedication to servicing my vehicle--he really went above and beyond. His attention to detail is remarkable, and he covered all my questions starting from diagnostic testing to recommended repairs without up selling unnecessary services. He explained everything clearly, in an approachable manner and made sure to communicate regularly at every point. I trust my vehicle with him and the expert mechanics who worked so incredibly hard on it. I really cannot say enough how grateful I am that Joshua and the MB team were there to oversee my car's repair. My car is driving better than ever, and I'm very happy with it. I would readily recommend Joshua and the rest of MB's professional team of advisors to all my family and friends

Very good service!

I did service b here and replaced tires and breaks. Josh is very friendly and helpful.

Great service on my car and it was easy to make an appointment

ALWAYS WILL ACCOMMODATE, GREAT SERVICE, HAVE BEEN SERVICING MY VEHICLES FOR MANY YEARS, GREAT FACILITY AND GREAT PERSONNEL

I bought my leased car from MB of San Jose and my experience was smooth and very good. I had the pleasure of working with Joseph Ngo and Solmaz Asli. Joseph (Joe) is one of the nicest salesperson I’ve met. He was not at all pushy, very patient, polite and thorough. He walked me through the entire process multiple times and explained all the details. He answered all the questions patiently and took care of the process of getting my car certified pre owned. He went out of his way to help me every time and always accommodated based on my availability. Thanks Joe. Solmaz was also very kind and helpful. She explained the process and answered my naive questions patiently. She explained various financing options, maintenance package cost, etc. multiple times and made sure I understood all the aspects. She also made sure the cost of the maintenance and tire packages were one of the best in the market and better than the competitors. She was very helpful overall. Thanks Joe and Solmaz.

My Mercedes-Benz sprinter needed service, and a superb service as what I received. I can’t express enough about how helpful and knowledgeable, their service team is. I absolutely recommend their facility for servicing their MB vehicles. A big thank you to Bill Beller.

Anthony is always helpful and professional. He's understanding to my schedule...it would be 5star service is you offered shuttle service again.

Worked with Joshua for the service and recall issues. Great service and went out of his way to help us. Thanks Joshua.

I had the best experience ever. I was having a hard time finding something that would be perfect for me and my family. I came and Luis and staff is super professional. I want to Thank Luis for making my car purchase the BEST . He in the team explained everything and help me. I am truly thankful

The entire car-selling process was very streamlined and very courteous to the seller.

Sergey is very professional, great communicator. I would definitely return to deal with Sergey.

Courteous, honest, and very knowledgeable. Kal, you're the reason for the five stars!

Test drove EQB 250 SUV and liked it, but they sold 7 seaters every where for this model and wont be able to get it in the next few months. This vehicle is made in Hungary not made in Germany. Cant get this car within in April month to get tax credit. Sigh...

We bought a sprinter from Neo at Mercedes-Benz of San Jose. He is very patient and explain to us many tech details about the vehicle. It is a really nice experience to work with him.

Bought my car here a few months ago and took it for first service appointment (door related issues). On a Saturday morning, there was no cashier and only a skeletal crew who weren’t trained to do some of the tasks to support customers. Amidst all of it, there was no manager to help or address growing customer line and complaints. When they called me after a few days to notify that car service was done, the job wasn’t inspected throughly, door was misaligned and car wasn’t washed (despite the service rep taking my consent earlier for “complementary wash”). It’s a very poorly manager dealership and service, avoid if you can. I am surprised that a Mercedes dealership is this bad

After I changed my job and I decided to bring my car to Mercedes-Benz of San Jose for the yearly maintenance and a few recalls. I must say it was a pleasant experience. My advisor David Truong was exceptional. He listened to my concerns when I dropped off my car and he was very responsive via text for the entire time my car was with the dealership. Worth to mention also is the receptionist, Celine. She was friendsly. Another perk I love was the car wash with shiny tires.

Update: April 12th No one picks up the phone that was provided on the Google review response. We are going to report the dealership to BBB and DMV. We picked up a Mercedes Benz through my wife's employee lease program. The entire paperwork was done and MB of San Jose had to complete only the DMV documents. 3 months later, we still don't have a registration and have followed up 5 times with the showroom. No one picks up the phone or responds to emails, so we have come in person to follow-up. Will never pick up a car from them ever again.

Replacement of the center box cover hasn't been done after 2 weeks.

Dropped off my Sprinter RV at 10:20 a.m. and got a inspection and oil change. Didn't get out of there until 6:00 pm. Not very happy with the service call this time.

I worked mostly with Jose Plasencia-Arellano. He communicated well and worked with me to decide what work needed to be done and what could wait. All employees were friendly and helpful. My wait times were nominal.

Great service

Had such a delightful experience at the dealership! They were extremely accomodating and timely they got my service done quickly and efficiently, saving me much time and frustration. Thank you!!

I have been doing Maintenance for my GLC300 here for three years. Since my Maintenance package was used up, I tried to call service department to learn more about new maintenance package in the past few weeks. However, every time the service representative transfers me to financial department or advisors, nobody ever answer the phone. So today I told the service representative about it and politely asked her shall I make an appointment or anything to speak to someone, she hanged up on me. I called again, my call was hanged up again. I don’t know why I am treated like this. And I also contacted the San Jose dealer online regarding the maintenance package. An agent called me immediately, but once he knew I’m trying to buy maintenance package instead of a car, he said he need to asked his manager for me. Then, he hanged up with no one word. If a customer who owns Mercedes Benz is not interested in buy a new car, he or she will not get respect in here at all.

Luis Solis went above and beyond in walking me through the whole process buying a car can be a bit intimidating but he was very helpful and patient answered all my questions and concerns everyone here was very friendly

Service went as expected, pricing always seems a bit high but that is expected too.

I am a returning customer, and this time, all went well. My service advisor is Lyndon Devera, and the Parts is Erwin, both are professional, they took care of our needs timely. I did buy my prepaid maintenance, pricey, but it's alright. it's what you pay for having a AMG.

Routine service visit where I waited for the car. Advisor was perfect. Car clean and ready in 3 hours…which is exactly what I was told to expect.

Just wanted to drop a quick review on my recent EQS SUV lease experience because it was honestly one of the smoothest processes I've ever gone through. From start to finish, Joseph and Qaise were an absolute dream team! Right off the bat, Joseph, the Lease-End Manager, was super helpful and patient with me. He took the time to explain the lease terms, and made sure I was getting the best possible deal for my needs. No pushy sales tactics here, just honest advice and genuine interest in helping me out. Qaise, the Financing Manager, was equally fantastic. He made the whole financing process and paperwork (which usually makes my head spin) so simple and stress-free. Not only were Joseph and Qaise a pleasure to work with, but I've been loving my new EQS SUV too! I seriously can't recommend these guys enough. If you're in the market for a new car, do yourself a favor and give Joseph and Qaise a shout!

I am thrilled to share my positive experience working with Ajay when purchasing my car. From the beginning of the process, it was clear that Ajay was attentive, professional, and dedicated to providing excellent customer service. Ajay took the time to understand my needs and preferences and was patient in answering all of my questions, which made me feel confident and informed throughout the entire process. He provided me with all the necessary information about the car I was interested in, and even went above and beyond by offering additional options that I had not considered before. What stood out to me the most was Ajay's genuine interest in ensuring that I had a positive experience. He was never pushy or aggressive, and he always had my best interests in mind. It's rare to find a salesman who genuinely cares about their customers, but Ajay exceeded all of my expectations in this regard. Overall, I would highly recommend Ajay to anyone looking to purchase a car. His dedication to providing excellent customer service and his extensive knowledge of the car buying process make him a top-notch salesman who truly goes above and beyond for his customers.

I had an amazing experience with the service. The service was exceptional from start to finish, with prompt responses and clear communication throughout. David Truong was friendly and professional. I would definitely use the services again and highly recommend them to others.

Outstanding work, top quality service, and service manager identified free replacement I was eligible for.

I have bring my sprinter 2500 to Mercedes Benz Capitol in las 3 years and Bill always give good attention and razonable prices for any problem whit the van I’m hi recomend when you need repair or maintenance in you mercedes bring to Capitol and ask for bill and you see wat I’m talking about

Great service!

Anthony and the service team did a great job, exceeded my expectations making my experience awesome as to my recall inspection! Professional, courteous and respectful. Thanks again Anthony!

I purchased 3 cars from them for myself and my family in the past 7 month. The sales people are very knowledgeable, courteous and helpful. The management try to do anything to please the customer. I’m a old man and I have had purchased many cars. This was the best experience I ever had purchasing cars. I’d recommend this dealership to everyone. The experience you’ll never forget.

Service was good. Ride home was nice feature

Great experience buying my new EQE with Alvin and Kevin the sales manager!

Customer service is nice

Mercedes Benz of San Jose Is awesome it’s my 2nd Mercedes I purchase from here Qaise and Luis are awesome.

My experience overall was great. Antonio helped me secure a car after many months of searching. The first that I was planning on taking got sold and he brought me something that was even better than the first car. If I plan on getting a new car I will definitely be going back there.

I was taken care of and represented to take care of my car, and they found some issues with the front tires and got them repaired. All in all an efficient service.

Shopping for Sprinter MB Van. Somehow the inventory were low, didn't have too much choice. But the facility and the staff service is super good

Sales staff not aware of vehicle features and how they value to customers. Pushy sales manager with unfriendly attitude. Will jot buy from this dealership again.

Sales staff not aware of vehicle features and how they value to customers. Pushy sales manager with unfriendly attitude. Will jot buy from this dealership again.

Anyone want to buy a mercedes this is the place. From the sales people to the top person they actually pleasant & very approachable. Very informative about everyth! I will recommend this dealership to anyone anytime- Rose & Sake Finau

Antonio was great. I was in a rush because I was moving and he made a great effort to get my car in, check out the problem, and let me know what I needed in record time.

They didn't even honor the basic offer that was they already pre offered

Everyone was very friendly ,competent and helpful. My service advisor Joshua was especially so as was the person who gave me a ride to my home on your shuttle and the cashier. All of individuals at your dealership that I encountered were exceptional employees .

I have a very good service with my service advisor Danny Salinas. He help me in every way, courteous and very r

I have been going to Mercedes Capitol in San Jose for years, and their service department is great. In particular Daniel Silva has always provided a great experience. You are greeted as soon as you drive up to the service area and the repair or service is always performed promptly. The facility is very nice and the the morning coffee they provide is an added bonus.

Daniel my Service Advisor responded to my needs in a timely and efficient way. All things were handled very well. And the communication was superb .

Thank you to Qaise and Luis it’s the second Mercedes I purchase here awesome customer service and care.

I left the dealer with a lyft. They didn?t provide a loaner. Seriously? Is that a Mercedes Benz?

Tien is helping me with all stuff. Great man

The service was good and timely. I was a little surprised with the cost to change a few hoses as it was quite a bit more than I had expected. Outside of that the problem was resolved, so far so good.

It is always a pleasure working with Jose at the service. He is very knowledgeable on service related issues that I have for our two cars. He values our time that is why coordinates with me the drop-off and the pick-up of our cars.

Jose is one of your best people in the Service shop. He is professional, knowledgeable and always very helpful. Highly recommended!

Mohammad and Sean shah was very helpful and friendly . Our experience at this location was awesome and got clarification for all the doubts and queries . Thank you both !

Deal was concluded smoothly without hassels and hard-sells.

Staff was extremely helpful, friendly, and the process was transparent. I traveled several hours to their dealership to purchase one of their cars, planning to drive it home. They had everything 100% taken care of and I was in and out in a short time with my new car. Highly recommend.

When I bring my suv in for service Jose does a great job . He always has my suv ready on time when he says it will be ready. They do a great job Mercedes!!!

Lyndon is very friendly and very helpful. Will definitely give him a call with my next service.

I bought a GL 550 nine days ago. The car doesn’t start and is completely dead. I called 4 times asking to speak to the original salesman and manager. They weren’t available. I left messages but no response. Lovely …ingly used car people !! Recommend to STAY AWAY. UPDATE… I picked the GL550 on 2/20/23. The starter battery went dead on 3/1. I changed the battery and found about 1.5” of water in the battery compartment located underneath the passenger seat (go figure !). I checked the auxiliary battery and found another inch of water in the spare wheel well. Everything underneath the spare tire is soaking wet. I can’t figure out where the water came from. This thing is becoming a nightmare 🤦‍♂️🤦‍♂️.

Antonio and Sean Shah were both great to do business with. The process went smooth. They were reasonable and fair in all situations. Would definitely recommend buying your Mercedes from them.

Lovely gift for my wife ❤️, i appreciate those very nice team doing business with me as a family member, specially ( QAIS ) he is the best and beyond, and ( EMAD ) he was so awesome and helpful, ! i strongly recommend this location for everyone! Thank you Mercedes to have those very professional and lovely people in there ❤️

Antonio and Sean Shah were both great to do business with. The process went smooth. They were reasonable and fair in all situations. Would definitely recommend buying your Mercedes from them.

Excellent service! Antonio Walker was the best! He met all my needs and in a timely matter! A plus!!!!!

Jose Plasencia Is the best! he provided excellent services to me - very quick in response, super friendly and knowledgable when I came in for a flat tire and overall services questions (I had a lot since this is a new car I just bought last sept.)

Jose Plasencia-Arellano provided excellent service to me - very quick in response, super friendly and knowledgable when I came in for a flat tire and overall services questions (I had a lot since this is a new C-300 car I bought last year)

Cool, but ants in coffee machine lol probably fixed by now

Was good satisfactory

Great customer service complimentary wash and vacuum included

I am reviewing this dealership’s service and parts department. I went there today to get a wheel lock key (which I had lost). This was a very simple ask as it happens all the time. Anthony, the service consultant, tried to charge me $275 just to unlock and the parts guy tried to sell me the whole new kit for another $100. I was shocked at this as there was nothing to it. All they had to do was just match my lock and give me a new key. However, I felt Anthony’s behavior was a bit unprofessional and rude too and he almost got me into spending $400. Parts guy was not very competent either. He was supposed to have master key kit and all he had to do was to go to my car to match the right key and give me a new key. Anyways, this whole interaction sounded fishy to me so I walked out. I went to another Mercedes dealership who helped me in 5 mins and gave a new lock key for $57. Bingo! I recall dealing with Anthony in the past too and he gave me outrageous quote at that time too. I think there is an element of dishonesty at this dealership. I wont be going there again. There are other Mercedes dealerships in San Jose and Fremont which are much more professional and “honest”. After all if you are buying a Mercedes, you at least deserve a good and honest service. Beware of Mercedes at Capitol Expressway.

I did distronic alignment which is 479, which is very expensive.

Very happy and dedicated, can quickly get the car in the day. Thank you

Loved the overall car buying experience. These guys are RockStars!

I had excellent experience leasing my EQE 350 4matic from San Jose capital express Mercedes-Benz dealership. Sales manager Kevin was excellent in making sure I was well addressed to all my questions and concerns. He made sure all the features were well explained to me and made his team demonstrate the detail test tour of all the advanced features the vehicle is capable of. I strongly recommend this place given the way the take care of their customers.

I had a good experience at Mercedes-Ben, One of the assistant help me out Name Ashley. He was a sweet guy , help me out with picking a car. He had a great vibe and professional. I got my car here and im very happy with the car i pick. 🙌 💯

The guy from the sprinter department is awesome Go to him

Best service ever! Very patient and help me find the best car that suits me, sent me to the bank and solve out the banking issues. If you ever need a car go to Alvin Toe🫶

Anil Pasha was professional and thorough. Made the transaction extremely fast and efficient. No surprises very straightforward especially with pricing. This was my second Mercedes purchase and I will only deal with an Autonation sponsored dealership going forward. No dealer markups and great service. Thanks Anil!

Shaun and Luis did a job on sales. Bad experience on the finance lady. She needs an attitude adjustment, thanks.

Very bad place for purchase the vehicle. Don’t waste your gold time here. 20 ago I purchased the car here and they said me we will send your registration in 4 days. After 20 days just nothing, they even don’t answer when I try to call them. If you want problems like this you can try to do business with them.

Highly Recommend ” I’ve purchased my car over the last 6 months - Vinnie is by far the easiest and most knowledgeable person to work with. His passion is the car industry and it shows - he doesn’t mess around with cars that have any BS or cut corners when it comes to selling high quality Mercedes Benz. I felt he had my best interests in mind, wasn’t pushy or aggressive whatsoever. Highly recommend working with Vinnie to buy your next vehicle! Not to forget when I took my car in for service there service advisor Jose Arrellano was very knowledgeable and made sure the service process went smoothly!

I have moved across the Bay Area for work reasons multiple times, and have visited plenty of dealerships to work on my E-Class Mercedes when appropriate service was required. Living in the South Bay now, I took my car into Mercedes of San Jose, and have to say that my visit to their service center was the best experience in multiple dealerships that I have visited since I have owned my car. The facilities are extremely modern, but for me it was the customer service that won me over as a loyal customer. My service technician Jose Arellano was extremely knowledgeable and his interpersonal skills dealing with customers is what really won me over, he was always courteous and in a positive mood even as I asked several times to re-explain what service had to be done. Every time I would call, he would always answer and was very pro active in telling me the status of service and when it would be completed. The service went really well and my car drove like it just rolled out of the dealership as the technicians there really know what they are doing! There are plenty of Mercedes dealerships in San Jose but if you want excellent customer service that will treat you like an important customer then visit Mercedes of San Jose.

Great attention from Neo!! He worked through a difficult situation and made it happen! Love our van! Thanks so much! He is the best!!

Very clean facilities- waiting area, reception, restroom, etc. & very kind service workers. Jonathan helped us when we brought in our car. He gave us his personal number to contact him any time. Very caring and ready to serve. Thank you, Team MB

I had a couple of complicated issues with my 3500 Class C motor home but the service department was diligent in tracking down the issues and and getting me back in the road.

Courteous and excellent customer service by JOSE A. whom took care of my vehicle issues and delivered as expected. Thanks for your service A+

I had the pleasure of working with Solmaz Asli during my first ever car buying experience back in April 2022, and I have to say that the experience was exceptional. As a first-time car buyer, I had a lot of questions and concerns, but Solmaz put me at ease right from the start. She was friendly, professional, and took the time to explain all of the financial aspects of the car buying process to me in a way that was easy to understand. Solmaz worked diligently to find a financing plan that suited my budget and needs, and I was impressed by the amount of effort she put into securing a great interest rate for my car loan. She was also transparent and upfront about all costs and fees associated with my purchase, which gave me a sense of trust and confidence in my decision. But what sets Solmaz apart is her exceptional customer service. Even though this was my first car buying experience, she made me feel like a valued customer and was always available to answer any questions or concerns that I had. Her dedication to ensuring that I had the best possible car buying experience was truly remarkable. What's even more impressive is that even today, almost a year after my purchase, Solmaz is always there to help with any queries I have related to my vehicle. Her dedication to customer service truly knows no bounds. Overall, I would highly recommend Solmaz to anyone in the market for a new or used car. Her expertise, professionalism, and dedication to customer service truly made my car buying experience a positive one. Thank you, Solmaz, for your outstanding service!

Josh was very helpful, informative and proffesional. I highly recommend him.

Went to receive a pre-purchase inspection (PPI) for a used Mercedes-Benz vehicle I was interested in purchasing from a different dealership in the Bay Area. The service advisor Anthony Lorenzo was super helpful in walking me through what would be looked at during the inspection, and looked into the vehicle's VMI (Vehicle Master Inquiry) records to see whether or not the previous owner had performed proper maintenance. Mr. Lorenzo had his service technicians complete the PPI in a very reasonable three hours, and the results were highly informative during my decision making process as to whether or not to ultimately purchase the used car. Thank you Anthony and Mercedes-Benz of San Jose!

This is the worst dealership experience i have ever had. They are unresponsive for days. They lost my car key and refused to replace it. I primarily dealt with the service advisor Jose plasencia Arellano. Please go to a different dealership.

The worst experience ever. This is the worst dealership experience i have ever had. They are unresponsive for days. They lost my backup key and refused to replace it. I primarily dealt with the service advisor Jose plasencia Arellano. Please go to a different dealership.

I love to drop-off my car for repairs here at Mercedes alway treated with respect an professional people especially DANIEL SALINAS an the receiving guys an the young last that works at the service department great service always done right no rush quality work always stratified customer.

Anthony did a great job! Thank you

Whey are so helpful and kind people .I really appreciate for you help 🤭

Louis salesperson and Kevin manager. Both were so helpful and got very good deal and wonderful services

Nice facility and waiting area. Efficient check in and out. Friendly service advisor, professional and thorough.

I had a signed agreement to purchase a new vehicle and worked directly with the Sales Manager Sean Shah. I was available to pick up the car the next day (Thursday) but they told me to come Friday to pick up the car. I was in communication with them on Thursday confirming payment information and delivery details. I travelled over 7 hours, got a hotel and coordinated with them to pick up the vehicle first thing Friday morning. Late Thursday another sales agent (Neo Pasha) removed the "sold" sign and was somehow able to get manager sign-off to sell the vehicle. I showed up Friday morning to take delivery of the vehicle and they told me it was gone. I can't believe an Autonation / Mercedes-Benz dealership would allow this to happen. While they say they are trying to find a replacement vehicle, there are currently none with the specific characteristics available and might have to wait 6+ months to order from the factory. These types of deceptive practices give dealerships a bad name.

We’re one of the blessed and lucky couple to own the all new 2023 Sprinter Van AWD 170. This would not be possible without the help of the team of Mercedes Benz of San Jose. We want to say thank you so much for the expertise of “Anil Pasha” that helped us from day one and also achieved our dream to happened. He’s very professional and detailed to explain everything that we have to know about the sprinter. Also we want to say thank you to “Kevin Troung” for the smooth and awesome transaction. We’re so grateful and thankful that we can start our van life adventure!!! 🤙🙌😊

I wanted to take a second to let you know how great your SJ location is. Though I purchased my car at the Stevens Creek location the service at that location has not been ideal. This led me to look for a new location and I’m thrilled I did. Your team is incredibly friendly, efficient & thorough. Special shout to Anthony. His customer service skills are exceptional & hopefully continually rewarded.

Great service, Ashley and Sean made sure I walked out of there with my new AMG 53 and a smile on my face. I drove from Fresno ca, and they had everything ready for me. Great experience.

T you Daniel. For helping me t you for everything Good bless you

Had a check engine light and other problems that needed attention. Was able to get next day appointment and had quality service including finding several other issues by my service advisor Jose.

I Hope #Mercedes and #DMV should find out the mental health of this driver - the way he’s driving, changing lanes only to irritate the drivers behind. He’s afraid to let anyone pass, not sure why. And I was surprised that there was no police on duty during the rush hour. Alhamdulillah I turned on the right blinker before the I-680S ramp which made him took a sharp turn towards right. And I was free of such psychos. I’d have been afraid if he had taken the North ramp. So please #Meecedes and #DMV help this man who’s suffering from severe mental illness!

Perfect service. Good quality. Excellent attention

1 yr chkup went as smoothly as expected from a Mercedes Benz dealer Fee was kind of higher side but that was anticipated, too Overall, pretty happy with the experience

Great service from Alvin, Kevin and Mostafa in helping us get a new car. Smooth easy process and we were able to find one we like. Five stars!

Great service from Mustafa, Kevin and Alvin for a quick and easy process buying a new car, great pricing too! 5-stars, highly recommended

Went to look at a used 2018 Alfa Romeo Giulia Quadrifoglio they had advertised on their website. During the test drive, the car had multiple error messages on the dash relating to the land keep assist, auto high beam and front camera not working. Salesperson said they would fix it no problem as they are part of Autonation! Great I said! Turns out all they can do is make an appointment for me to the nearest Alfa dealer, and any fix is on my dime. Run, don't walk away from this dealer..

My wife and I had to take our 2018 C-class 300 Sedan to a Mercedes dealership for maintenance in San Jose as we just relocated from Los Angeles. Our service technician Jose Arellano was very courteous upon arrival and explained the process very throughly as we don’t know very much about cars. We didn’t know how we would fair at a new dealership but Jose’s support and knowledge of our vehicle along with giving us a detailed report of what would be done was done in such a professional manner. Jose’s attitude was very positive as he is very friendly as he went above and beyond and even provided his cell phone number just in case we had any questions or concerns. Our visit to Mercedes of San Jose was 10/10 and would recommend to anyone looking for a new service location. When we received our car back it looks very much like the day that we purchased it and we are extremely happy with the service that we received and will return for any issue on our vehicle.

Great customer service. Mechanic went above and beyond. Being from out of town and in San Jose for one day, the Service consultant got me in without appointment

David T is the best. Just had my 30K service. Everyone is on point!! Thank you David for the best service!!

Being in from out of town, the Service Consultant got me in without an appointment. Great customer service. Mechanic went above and beyond.

My experience at Auto Nation was amazing! Usually When you buy a car that’s how you’re experience should be in my opinion and nothing less if you ask me and mine was nothing but that! Truly one of a kind, from the moment I got a hold of somebody to getting there personally, they helped me obtain the car that I wanted no matter what! They transferred it right on time. They were all awesome really helpful and patient as well they worked with me on something that evenly fits us both. Huge s/o the Sean the sales manager for making all this happen and also my sales agent Luis for taking his time with us as well and being on top of everything and Kamal from the finance department for being patient and reasonable and honest about everything. I Would definitely recommend Mercedes on Capitol Expressway to everyone who is looking for a car or specific car they will get you right! No questions asked. The customer service is A1 and their car lot is incredible! Killer. 10 out of 5 stars!

Lease a new vehicle for myself and bought my previous lease for my daughter. As usual we were provided with excellent service, thank you Mercedes-Benz of San Jose.

It’s my third car purchased from there. The sales are very professional and friendly. Would love to go back again.

Lease a new vehicle and bought my previous lease for my daughter. Excellent service, knowledgeable employees, work with my schedule. I was able to complete both transactions in a short time without delays. No pressure or pushy employees, very professional.

We recently had our RV (chassis) serviced at Mercedes-Benz of San Jose. By far the most influential aspect of the service experience is the service advisor you are assigned. We were lucky enough to get Joshua Delgado. With the large number of transactions service centers need to process, I was prepared to be treated with haste and as yet another customer that needed to be "processed". But from the moment Joshua approached me, to the moment he offered me his personal cell phone number so I could stay in touch with him, to the moment he genuinely thanked me for working with him to get our RV serviced, I felt like I mattered and that the service that Mercedes was performing on our RV mattered to HIM. The service was performed on time and within expected budget. But the icing on the cake was Joshua. If all service businesses were staffed with Joshuas, we'd all look forward to these experiences instead of seeing them as something akin to going to the dentist (sorry dentists!).

Fast efficient knowledgeable. And they care about their customers

Fast efficient and better pricing than expected

My drop-off for service was handled with ease & professionalism. I was immediately attended to & my go-to service consultant David Truong double-checked they were aware of everything I needed to be done to my vehicle. David provided an estimated time of completion & kept me in the loop via text from drop-off to pick-up. Even if I lived far from the Mercedes Benz of San Jose, I will still go out of my way for their caliber of service!

Jose from there was great when I took my car in for service.

I have owned BMWs and Audis for the past 37 years. This is my first Mercedes-Benz. I receive the BEST service I have EVER received. David Truong is friendly, accommodating, communicative and really listens. He service is ALWAYS above and beyond what is expected. Plus, he?s a REALLY nice guy to work with.

Hate em no help

It was a very professional, easygoing experience. Even though we were dealing with electricity issues at the east location, we were able to carry out business at the west location.

Theire service is terrible. I won't recommend anybody visiting the center

Had issue with my battery and seat pad. Anthony was very professional and effective in providing clear information about cost and duration to get my car ready. Picked up the car and ever6working great! Would recommend Anthony and Mercedes San Jose for service and will be servicing my car at there dealership when needed.

They are quick with scheduling and servicing. The staff is cordial. However, recommend that they do the cleaning of the car better. My car was not cleaned well, and I had to send it back. Given the cost of servicing is so high, this is one bit they should take care of. Rest all good.

While the lease buy-back went smoothly with the sales, I am having the most horrible experience trying to follow up on a pending refund from the finance department for over 5 months! 1. There was a product cancellation request on 08/13/22 and the refund of that should have taken 4-6 weeks, still hasn't reached me in over 5 months. 2. I have tried contacting the finance dept. via direct call, transfer call via sales dept., email, and online chat. In over 30 such attempts to connect with them, only 1 has been successful. 3. In that 1 successful attempt, I was told to expect a call back in 1 day, it has been 2 weeks since. This is an utter disregard for the customer's time/money and total negligence in keeping up with the word given by the MBJS representative themself.

Very pleasant experience, very good service, very good finance, very comfortable process

This place was my first stop in my car buying hunt. And while discussing car features with the sales associate, we were impressed by the way MB San Jose treats their customers. I am glad to come across this dealership, I really appreciate their service.

I took my car in because it was pulled into the right and picked it up and it started pulling to the left

Huge polite, attentive and very expensive

I came in for a regular check-up and recall service and was helped by Anthony Lorenzo. He is by far, the best service rep I've worked with. He's super friendly, helpful, honest and patient with all my questions/concerns. Compared to where I used to go to, Stevens Creek, Anthony makes the whole process seamless. I would highly recommend Mercedes-Benz of San Jose, specifically with Anthony Lorenzo, for any automotive services.

Best Salesperson Joe Ngo, best service and best ambiance!

prompt and helpfull service

While the lease buy-back went smoothly with the sales, I am having the most horrible experience trying to follow up on a pending refund from the finance department for over 5 months! 1. There was a product cancellation request on 08/13/22 and the refund of that should have taken 4-6 weeks, still hasn't reached me in over 5 months. 2. I have tried contacting the finance dept. via direct call, transfer call via sales dept., email, and online chat. In over 30 such attempts to connect with them, only 1 has been successful. 3. In that 1 successful attempt, I was told to expect a call back in 1 day, it has been 2 weeks since. This is an utter disregard for the customer's time/money and total negligence in keeping up with the word given by the MBJS representative themself.

They provide AutoNation multi-point inspection report when buying used car but do go through it and check everything before buying because things that should work as per the report did not work for me but I only realized that after taking the car home. At this point the Sales manager Emad and Sean are not longer interested in fixing anything. They said its a used car and things are just wear and tear but hey your inspection report says it should work! So take their report with a grain of salt and check everything yourself. Also the Honda car they sold me has A135 service due which costs between $300-500. I think they do offer 5 day return policy which I signed at time of purchase but they did not provide a copy of it with the purchase contract so make sure to ask for it when you sign the finance docs.

I can’t say enough good things about MBSJ and their staff. I appreciate their organization when you drive in and there’s someone there to help you to your advisor and communication when the advisors are helping other customers. Even when picking up a courtesy vehicle, the process was simple and they were quick to get you on your way. My advisor was Christopher Hitchcock. While the part that was needed for the recall was backordered, he was still communicating with me on the status of that part and when it came into their shop. I had another issue that the technician had found once that recall was done and Christopher had advised me of how the warranty policy on the recall could help save money. Great service, kind staff.

Very good and very nice representative

Had my car recently serviced for an issue with my gas door. My service advisor Jose was so accommodating. Even with the dealership having power out due to the storm, Jose made sure my mind was put at ease and did his magic to have it fixed.

Daniel ar Beshoff motors Capital Mercedes is outstanding. Always looking out for free customers and their needs

Great experience in my first prepaid maintenance. I bought my car and also had good service here.

I met mr Joshua and he is a really really nice and coordinated very well and helpful and fixed and guided me well for each and everything .. appreciate it ..

Tien was super helpful in helping me get my car. Kevin was awesome and made it a fast, easy and smooth transition. I’ve had negative experiences from other dealerships where they made it hard. But not this store. I couldn’t believe getting my dream car took only about an hour. Will be recommending everyone I know that is looking to get a new car here.

Decent, but not to inviting. It was as if I had a few employees looking at me like , ?what are you doing he? ? Very sad !

Jose is the most efficient sales person I ever had at Mercedes Benz of San Jose and extremely knowledgeable

Good service and clean up ok for drive

Did not received all 2021 Metris Driverge accessories as shown on YouTube "Two Guys and a Car".

Did not get all accessories for 2021 Metris Driverge as shown on YouTube "Two Guys and a Car." Did not get any explanation. Paid $70,000 (cash value of car). Got it 'coz I was told it's the last one in West Coast.

Superb customer service. Thanks Kal and Kamal for your help!

The purchase experience on every level was enjoyable. Luis my salesperson was professional & extremely nice. The same can be said of the finance experience with Kamal. Overall a great experience!

We visited this dealership recently and had a very lovely experience. From initial greeting, to showing the vehicle, test drive, and the entire process of paper work, and completing all the formalities were nicely taken care off. They explained everything at each stage, and walked us through the process. Staff here does care about the people who visit here to look and buy cars and show genuine care. Alvin helped us with vehicle as the sales person, and the Store manager Kevin both were super helpful. Qaise helped us with paperwork, payment and other aspects, and was very nice to work with as well.

Service and customer service were great. Time to complete was a little slow due to not enough tecnicians at the time.

I had a great experience purchasing my first car here! The customer service was top notch. William walked me through the ins and out of the different makes and models I was interested in, which enabled me to make the right car purchase. So grateful to have had this experience and I have no regrets - definitely recommending this place to my friends and family!

Wonderful! Experience! Helpful, warm and friendly staff!

Knowledgeable, efficient and fast

Good Dealer. I will come back this place for the next choosing new car.

I am absolute satisfied about this Mercedes ML 350.

They made me feel humiliated and disrespectful, they ask over MSRP, low-ball trade in, this is the last time I step into that dealership.

We have a service fleet that need preventative maintenance. Working with Bill for our sprinters has been exceptional and he's diligent about getting our vehicles back in a timely manner AND making sure all our needs are met.

My wife and I were looking to trade in are C-class for a GLC but we’re have issues finding one with all the features we wanted. Luckily Mercedes-Benz of San Jose had what we were looking for. Muhammad was are sales agent and I can‘t say enough about our experience with him and his colleagues. I already had a vehicle in mind showing up but Muhammad was sure to show me all their inventory that matched what I was looking for to make sure we were certain before making a decision. Muhammad was quick to answer all of our questions as well he made sure to find out the correct answers to anything he was unsure of, was very careful not to give wrong information. Which I really appreciated. We ended up trading in my C-class that night even though we were not prepared for the trade as we still had our dash camera wired in as well as some aftermarket upgrades I was wanting to keep. Everyone was more than accommodating and very understanding as they let me know they would have one of their technicians remove anything I needed as long as I had the original OEM parts to replace the aftermarket equipment. They worked with my schedule as it was about 5 days later till I could drive back to San Jose. I was able to communicate with Muhammad my schedule and they made sure to work around me, even after the sale they went above and beyond to get me everything I needed. Has not been my experience after the sale has been completed for the sales team or the sales manager to continue to accommodate their customers needs. It’s hard to find great service like I experienced here. I highly recommend you talk to Muhammad at Mercedes-Benz of San Jose if your looking to purchase a vehicle. We live 3 hours away but will be purchasing from here again. Night and day difference from my purchase of my C-class at Mercedes-Benz Belmont.

Sold my 2018 Alfa Romeo Quadrifoglio to this dealership and Cizo was super helpful with the process.

I brought my Mercedes AMG GT 43 in for annual service and a recall and was treated exceptionally well by Jose. He was personable and service-oriented, stayed in communication and over it was just a really good experience. I love the car, but the service is almost even better! Ok, maybe not better but AS good. Great job, Jose, thank you!

Big shout out to Jose for always taking care of us and our vehicle. He always has a warm welcoming and is very supportive through the process of car maintenance!

Everything went well and the car looks great. Price for service changed several times, but not a problem.

Solid service, but Mercede$ price$

Very good service staff and keeps you informed on what they are doing with you car

This place was great William did such an amazing job helping me out It was seamless he was very attentive this is probably the best car buying experience I've ever had. Kaise The finance manager was an amazing dude very straightforward ended up hooking me up with some extra perks I haven't bought a new car before so this was a great experience and I really appreciate the people here highly recommended would give them 10 stars if I could!

Everything was smooth and Jose made this very easy. Awesome communication! Best service guy I have had in years at this place!

Met by Lyndon who immediately addressed all my concerns. Service finished at appointed time.

Jose Plasencia-Arellano was very friendly, knowledgeable and understands all. He knows how to work with your needs and recommends makes/suggests and to plan for your future maintenance needs and specially makes you feel taken care of without worry. Delivered as promised and will continue to have him as my personal car experts. Jose is an asset to your Team and company. Overall experience from the time of arrival to paying my bill with cashier associate is an experience hands down. Thank you, Jose & Team, Gemma

I had a good experience with Mercedes-Benz of San Jose . William M. was able to answer every question I had about the process and car and made sure everything went smoothly and quick.

This place is very kind and thoughtful and responds to what you want in a short time. I want to go there often because they teach me the small parts in detail and they are very kind. Most of all, I like the wide variety of choices here.

Had an appointment and they took care of me. Everything went smooth. I remember they where short staff but still they got back to me quick

Kevin Truong and Leo were amazing! They got me the exact spec I wanted and very happy with their responsiveness and customer service

Great people to buy from. I’m very happy and thankful for sales manager and finance manager for getting me in and out of the dealer no time. Made it super easy and fun.

I get great service for my vehicle every time and the customer service is also excellent

Wow just wow! I've bought multiple cars in my lifetime. This was the best one. My salesperson William Mosco 10 out of 10. I've called around and went into a dozen of dealerships and not one stood out to me as my experience here with Will. Will is a young man very enthusiastic and went above and beyond. If your in the market, give him a call or ask for him he really made the difference and made the car buying experience an excellent one. Thanks again Mercedes of San Jose! When I need another car I will definitely come back here

Jose is the best! He is really kind and so honest. He gave me a great advice during my consultation. I am really happy with Mercedez Benz San Jose because of Jose's Service!

Quick service, courteous personnel, and clean facility...I'm happy! An extra thank you to my service advisor, Anthony. Easy to talk with, informative, knowledgeable, and friendly. I'm returning to Mercedes of San Jose, for more services, because of him.

Awesome experience at this dealership. The workers are nice and helped me with any questions I had. Will Mosco made my visit outstanding with all the knowledge he has on the cars. Definitely would recommend this dealership to anyone.

Terrible shopping experience. Told the salesperson and manager I wanted to buy a vehicle. Was strung along and they became vague and shady. Their communication and honesty is a jumbled mess. They shouldn't post online if they can't sell a car to people who aren't local.

Bought a used honda there thanks to william mosco he was really helpful in my decision

Jose my service guy was the best and very accommodating He got my car done and fast and took care of all my needs

Jose was the best and took very good care of me and my car He’s the best at mercedes of san jose

Terrible shopping experience. Told the salesperson and manager I wanted to buy a vehicle. Was strung along and they became vague and shady. Their communication and honesty is a jumbled mess. They shouldn't post online if they can't sell a car to people who aren't local.

Khalid is so nice as well as the Finance Manager and staff. They really helped us to get the car that we want that suits our budget. Excellent customer service! Highly recommended!!!

William was extremely helpful, a great communicator, treated me amazing. Kamal had great customer service and was well informing throughout the process as well. Truly appreciate the way they treated me and the vehicle I had been looking for. Emad came out to make sure I was a happy customer to top it all off. Helped me leave a happy customer !

Khalid is so nice as well as the Finance Manager and staff. They really helped us to get the car that we want that suits our budget. Excellent customer service! Highly recommended!!!

Solmaz Asli and Sergey Maskalik were extremely helpful, professional, patient, informative and provided excellent customer service. They both went above and beyond to ensure I was taken care of and provided insight on the best options to purchase a new vehicle and to sell my previous vehicle. Solmaz is the reason why I decided to come back to this dealership by her professionalism and superior customer service to ensure I was happy. Thank you both for all your help, guidance and support.

quick efficient service,

They are open till 9pm on Saturday which was convenient. Although they dint have the model we wanted to take a look they were quick and helpful with other things we wanted to see.

I bought 2 Metrix cars and 1 Sprinter Cargo Van in December 2022. I am very pleased with the service and assistance from the Mercedes Benz dealer staff. I want to give special thanks to Neo Pasha (Commercial Vehicle Sales), Sean (Sales Manager) and Mercedes Dealer General Manager Robert Stuban. I will definitely come back next year again. Thanks!!!!

Excellent dealership. Been to few Mercedes dealerships in Bay Area, and San Jose dealership's service is unbeatable. Responsive, professional, and transparent throughout my purchase experience. Special shoutout to Sean and Antonio for their great support.

They're in my corner"...is how I sum up my recent experience with Mercedes-Benz of San Jose! The chance to do business with you a second time around is highly likely.

Great service & Highly Recommended.

I had an absolute great experience with Will. I went to the Mercedes of San Francisco and they wouldn't even acknowledge me and my bf. When I came to San Jose Will was the first one to come speak to us as soon as we arrived in the parking lot. We didn't buy the day of and he still was keeping us updated on the Inventory weeks after of being at the dealership. I don't normally post reviews but for his consistency and constant follow ups I felt like it was much needed. I normally hated going to dealerships because of the sales people but he definitely changed my perspective.

Este Diler es de lo mejor me atienden muy bien y en espéselo el ser José plasencia Aréllano se los recomiendo mucho gracias

Best experience. William was very knowledgeable and friendly. Fantastic job assisting me with my purchase.

I want to say I came Mercedes undecided on what car to buy I got helped by a great salesman named William and can I say he made me feel welcome n helped me decide on what to get I strongly recommend you guys to go see him he will provide you great customer service and make you feel comfortable no question is a dumb question for him at least that’s how he made me feel!!! Diffidently coming back again.

Mercedes benz of san jose is beyond excellent. I would highly recommend coming to this dealership. They are very professional and helpful. Cizo Poot helped me a lot when I had to sell my vehicle. The process was fast and thorough. He is very polite and knowledgable about the process. Thank you Cizo for all your help.

This is the first time buying a Mercedes and William made my experience a great one. Great customer service. He paid attention of what my needs and wants were, and at no time I felt pressured. I’m really happy with my new car

I came in to look at the cars, received great customer service and guidance from one of the sales rep, William.

Was looking for a dealership that offered a fair and reasonable price for my cousin to sell their Civic Hatchback. We drove by locally and worked with Cizo Poot. After many trips from going from dealership to dealership looking for better “offers” my cousin felt very much at ease and appreciated the transparency and empathy that Cizo showed during the selling process. From this great experience, we will be selling our vehicles to Cizo in the future! Keep up the great work!

We had the best experience thank you to Kevin, William and Qaise. We love our new car and we look forward to coming back in 2023 for another one. Thank you for the excellent service from all of you! Happy Holidays.

Service is great!

This dealership is the best. My family will always go here. Jose is the greatest and most knowledgeable service advisor. He treats us like family. We will refer all of our friends and family to him. I wish 6 stars was possible.

Purchased 2020 S560 Certified Pre Owned. During car prep prior to driving home the Carpets were removed and not replaced. Have tried repeatedly to get this issue resolved. I received All Weather Mats that were part of the transaction, but Parts Department will not send the original carpet mats. Feels like dealership does not care much what happens post sale. Any one purchasing from this dealership should keep that in mind. Update - Kevin, Sales Manager, is addressing the issue and the carpet mats are being sent. I will update my rating to 5 stars since this was my major issue.

The person that served us was very nice but I think he could improve in the knowledge about the car and sharing this with us. As an example we liked a car and we were ready to buy, but when we checked the online page that evening, we saw exactly the same car (same model, same colour inside and outside, very similar features, a bit more mileages) at a cheaper price. When we asked about the difference between the 2 cars, we didn't get a clean answer. I didn't like the way there are so many hidden costs. There was a lot added to the cost displayed. As well, the person doing the finances, was trying to sell us more service packages and insurances. Overall a good experience, that can be improved. Customer service and the facilities are good, but the buying process is painful. We went over 3 times in 3 different days and on the first day we were there for 5-6 hours waiting ... not sure for what as the process for me wasn't transparent.

I was blown away by the excellent level of customer care the service department demonstrated in my particular situation. I pulled in unannounced on a Friday afternoon expecting little yet hoping for much needed help. David listened and asked me to wait a minute or two then came right back and said Anthony could possibly help me. Anthony Lorenzo stepped up and took such great care and I was out of there in less than an hour! Impeccable example of problem solving and customer service. I am sure it helped that I treat folks nice and don’t expect much these days yet all too often customers simply get blown off when they bring a square peg/round hole issue to the fore and ask for help. These guys are tip top and most everyone around the service department seems to enjoy what they do. Thank you David!!! Thank you Anthony! Awesome example of decent human beings. Rusty

Expensive and ineffective. They were not able to figure out the problem after 5 hours of diagnosis and potential $275 fee. The problem with the trunk lock never got resolved and I left though not charged. Later I went to a locksmith who just showed me how to use the key properly for free. The experts at the dealership did not know how their own car’s trunk mechanism.

David was terrific. Excellent and professional follow thru.

The service station here is amazing. Joshua called to keep me updated on the status of my car. He took to time to find out if my service was covered under my extended warranty and he saved me a lot of money! My service was 100% covered, and I saved $600. I will definitely return.

Easy to find appointment at my preferred date for recall service. Service manager Jose is courteous and friendly. The work was done promptly and the vehicle was returned clean and washed. The waiting facility is decent and has the basic amenities that you expect.

I am extremely happy with my purchase experience with Mercedes-Benz of San Jose. They don't add market adjustment on MSP. They care about the community and people's need more than making money.

Mercedes Benz of SJ is a great place to take your car for any kind of repair/ issue. I got my car from the MB of Stevens Creek and I was so disappointed with the Sales Rep and his unavailability to provide any assistance / respond to queries after the purchase. I was so annoyed and never went back. Later I had to get some repair works done and my tire pressure constantly kept dropping and that's when I reached out to David Truong from San Jose, he came across as an excellent advisor. He also helped get my tire pressure corrected and assisted in getting the trunk opener repaired. He did it with ease and a smile. MB of SJ also gave my car a wash and tires a shine after the repair work, which was an amazing complimentary service to provide to a new customer. Thank you David and team for reinstating customer service levels.

Scott and Danny take such good care of us!

Great example of bad dealership. Totally unprofessional and dishonest. I’ve been calling and texting them about a specific car for two weeks. Mohammed from the sales team kept telling me that the car is not ready because their tech was working on it “changing filters”. Finally, after two weeks he told me that the car would be ready on Friday. I scheduled an appointment for Sunday morning to see it. On Friday evening he texted me that the car had been sold. I’ve been constantly following up with him, and he didn’t even bother to tell me that there’s another person interested. Don’t waste your time with this dealership.

I was very pleased with the service I got for my car. My adviser was David Truong. He is very knowledgeable, professional and helpful. Based on the description of the issues I provided, he was able to pinpoint issue right away. The work was completed quickly and sufficiently as promised.

Excellent Customer Service Team!

Amazing service, 10 times out of 10 I would recommend

Much different experience then what I was used to at my local car dealership for my last vehicle, from start to finish! Love a service advisor & department that respects my time. Everything was as my advisor, Anthony, said it would be, no surprises when I got to the cashier! LOVE the transparency in the options available, associated costs & coverage provided; Anthony explained things well, letting me make a decision with no added pressure. Best service experience I have ever had at a dealership, in fact every associate I interacted with was pleasant. These days, good service is hard to find, but I found it at Mercedes-Benz of San Jose, what a relief! Thank you Anthony!

I wanted to take a moment to share my genuine experience with MB of San Jose! I had been asking about the GLC 300 and the team followed through to find me the best match (way beyond my expectations :). I was wishfully thinking about the details such as color on the exterior and interior and was amazed that they had everything I asked for (including the AMG package)! Tedi notified me immediately when they had the car available and graciously shared all of his technical expertise with me. Sean then helped me get the best deal and swiftly managed the paperwork with utmost professionalism. Kamal helped me with the financing process and connected with me on a deep human level. I had a great experience as the team was able to humanize me and not just see this as a business transaction, but rather as an opportunity to build a long term professional relationship. Overall, the team was extremely supportive and was able to make my dream come true! I will definitely come back to MB for future needs and have encouraged my friends and family to do the same! I am grateful beyond words to the staff at MBSJ!

The service advisor is very good. Attention to detail customer need.

Not a very good experience. Treated with little respect for a 80 year old man. Price misunderstandings took a lot of effort and time on my part to resolve.

I’ve been coming here for services and vehicles for years. In most recent times I have had the pleasure in working with one of the best service advisors. His professional and respect is the definition of customer service.

Had a great purchase experience with Sales Manager Kevin Truong and salesperson Jesse Flores. Love the new C300

Bought my Lexus LS 430 from them fast response very helpful no pressure salesman Kevin Truong the Manger and Alvin rhe sales person helped me they were great...I'm very happy with my purchase

Automated phone tree process disconnected me twice before placing me on hold for awhile. Once I was able to speak to a rep, the service was amazing!

Exceptional service and wonderful experience!

Check in was done in a timely manner. Christopher explained everything and the projected time needed for the service. My car was ready as promised.

Awesome experience interacting with Mercedes’ Benz representatives. Kal Siddiqui and Kevin Truong made our purchase a great experience. Every detail was taken care. This place had lot of options. Offers were good. Overall great experience

The Director of the service department should invest some time money and effort in customer service training! If you want a business professional that provides a decent customer experience please stay away from this location. He is rude and uncaring and certainly doesn’t know how to represent the Mercedes brand. When trying to explain a very humiliating experience I had with the roadside assistance, the least I was expecting was a genuine apology on behalf of The Mercedes brand, and instead I got”oh that’s not us, that’s roadside assistance with Mercedes Corp! When I asked how I can get in touch with then to place a complaint, he said he did not have the number and his employee standing in the same office said “oh you can find their number online”! Apparently there is NO brand loyalty at this location!

Sales Manager Kevin Truong and Client advisor Will Mosco are great and very helpful. we bought GLE350 and we are very happy.

Sales manager Kevin Truong and Finance manager Solmaz

Poor customer service. One of the items I asked to be checked was not referenced in the paper work so I?m pretty sure it was not even checked. Too long a wait to get my car in

Service advisor David T. Is the best , knowledgeable and spent a lot of time for the good of customer

Sales manager Kevin Truong and Sales consultant Ashley Ellington were super helpful and knowledgeable! We really liked our experience with Mercedes’ Benz of San Jose. Highly recommend working with these two.

Joshua did a great job with scheduling and follow-up

I went to Mercedes Benz of San Jose for my yearly maintenance service. My service advisor was Joshua Delgado. He is a nice guy. Josh found the issue on my tires due to the misaligned front shaft. After the service, I can feel the difference while I am driving. He answered all my questions about the maintenance report but also pricing. He thoughtfully explained all the details from the report, every single item. I already set up the appointment for the next maintenance under his name. I highly recommend him.

Very easy process. Answered all my questions and even got me 3 oil changes.

Had to bring my car in for a recall. If they had to touch the oil cooler parts. Why did I have to pay for the replacement of the parts. And what makes it worse they damaged my Mandrus Rim and Emblem with acid and scratch my chrome.

I bought Mez C300 this month at Mez Ben San Jose (Capitol) which has a great service. This car is very convenient and luxury. I highly recommend to buy this car at this place.

Very Bad Experiences Services. If it wasn't the clean bath room and the coffee machine, I would give it a Zero Rating. Make me waited 1 1/2 hours even though I have an appointment. Not friendly Advisor. Not going to give my business to this Mercedes Dealership ever again.

I have been to many Mercedes Benz service departments. But I can assure you this is the worst managed place i have been to. To get one tire changed i had to wait almost six hours. I asked for a loaner i was told we don't have any. I asked for a shuttle ride sorry don't have it now. I asked to Lyft ride like other Mercedes dealers do. Sorry we don't. Don't waist your time or money at this service department.

I have a great car buying experience here.

They always take great care in helping their customers. They also do a great job and make sure everything in the car is where it belongs.

Thank you to Kevin in the sales department for amazing customer service and helping me out with a key battery on a Sunday. He went above and beyond to help me.

The sale rep, Jesse is the best in the car sales dealership I have experienced. He is honest, caring, and straightforward in my experience. I highly recommend Jesse and this dealership if you are looking for a new Mercedes-Benz.

Very nice guy in the service department. Overall all are very nice people here. Greeted me within one minute of arriving. Told me how long it would take for the service and have me a heads up that it would be a couple of hours. They finished sooner and was able to use my van the next day for work. This is top choice service for sure. They have a comfortable seating area to wait in. 5 stars well deserved.

Wow! This was my fist time visiting and was very impressed. Joshua went out of his way to squeeze me in due to a family emergency, and the team did a great job fixing my Sprinter RV. I highly recommend Mercedes? Benz of San Jose.

It’s a YES, because not many work on SPRINTERS. but NOT impressed. Brought in for RECALL service. They had me for one month out. Assured me it would be done in a few hours. Josh was wonderful, but I had to beg to get it done “while I waited”. Mechanic! Ugh 😣. Stuck “campaign sticker” Willy-nilly on air box. MISSED an existing small power steering hose leak. (I saw it as I changed my tranny fluid- saved $950). If you’re handy- YT is your friend. But Steven’s Creek Benz is… WORSE!.!. FYI: In 50 yrs of a variety of DEALERS, I’ve yet to be impressed with ANY of them- so there. 🤷‍♂️Toyota, BMW, Dodge, Honda… I find them overpriced, incompetent (the good mechanics leave), clueless, rude and there to SELL CARS..not service them. My advice. Find a good LOCAL mechanic. Warranties are still VALID for service preformed by them. Happy trails. 🌈 {Ps. I would NEVER have posted to FB, I intended to review directly to them but… was NOT given that Option. Hahaha }.

Excellent On time as promised. Serv Tech was knowledgeable.

The customer service is amazing! Anthony Lorenzo was the representative who helped me get my car serviced. He is very welcoming, makes you feel comfortable, and keeps you updated on what is happening next with your vehicle. If you show up up a little early before you car is done or whether you wait for your car, they have a comfortable lunge you can sit in furnished with a tv and complimentary coffee. Well not just coffee, it makes lattes, espressos, and americanos. The whole experience is unparalleled. You come to Mercedes for the experience, and you will get one! Thank you Mercedes Benz and Anthony!

Timeliness, clean and accurate work, good customer care, comfortable facility, reasonable cost of service.

My experience with Mercedes-Benz of San Jose has been pleasant due to the professionalism and courtesy.

They are very professional and polite! My service specialist is Josh, he’s very informative and helpful. Thanks Josh!

Great service. Will come back. Jose was very helpful in getting the service done.

Danny the service guy was very helpful and communicated with me throughout the process.

Awesome. I would recommend this dealership to others. They have a nice facility and knowledgeable staff. The purchase process was straight forward and was able to drive off in my new vehicle.

I had a great experience purchasing a 2022 GLS 450 here recently. My sales guy, Emad was fantastic. Not only was he knowledgeable, attentive, and responsive but he wasn’t pushy in the least. It took me two visits and a couple of days to pull the trigger and I never once felt pressured or rushed. I unfortunately did not have the same experience at other Dealerships even other Merceds ones while figuring out which car would be best for me. My experience with Emad, the sales manager and the finance guy was refreshing compared to past car buying experiences. I would highly recommend going to Mercedes San Jose on Capital.

I did not know what part of my car issue was and they found it quickly and there also was a body repair needed and the person helping me went above and beyond the normal and was very helpful and explained everything so I understood the car issues and was very happy letting them repair car.

Jose from start to finish - amazing ? When I arrived in the morning he could tell I was in a hurry dropping off my car and helped quickly. Called throughout the day - updating me on the repair process.- estimated time of completion.

I was there to fix my sun shade Since it?s covered under Waranttee Get out for no charge Very good experience

Fast service took my car in at 8:30am picked it up by 2:00pm. Daniel was fantastic as usual.

Had to take car for factory recall. Job completed quickly.

Excellent customer service, My service advisor went over and beyond to resolve my issue. Thank you

Good communication and on time Anthony was Thorough

Normally I bring car to San Jose MBZ for it?s routine and periodically services and always they do a great job. This time Mr. Jose my assigned service advisor was great and I consider him as a 5 star employee there. Thank you.

It was an "A" service with windshield wiper replacement and tire pressure fix. Niether of these were fixed. Left multiple messages but no returned call. After second adjustment, tire pressure gauge still shows different pressures with a warning light.

Needed service A for my GLC, I had a coupon from the dealership where I bought my car, not this dealership. They honored the coupon, saving me some money. Thanks

I had a electrical car and they didn?t charge the car and gave me back I almost can?t make it home

Very satisfied, good service.

Hi I did purchase a car there. Like all car dealerships they always want to tack other items on your bill. I truly do not like that. I do like my use car hopefully this car will last awhile. I don’t care to go into car dealership anytime soon.

I showed up for an oil change, only to find out I needed a service that would take all day! I had no ride and no keys to get in the house. I was not happy.

I had taken the car in March for recall repairs and they were unable to finish because did not have all the parts so after 3 months approx. I got a call to take the car . I got a loaner which was great because the repairs took a week. They told me about an oil leak but I was not worried cause the car had been to the mechanic the week prior for an oil change so I told them to not fix and only do the recall repairs. I was told to pick up the car round 430 and arrived at 5 and proceeded to wait until 545 til they located my car because was still being washed which was a nice gesture on the part of the dealership.

Service is terrible make customer waiting too long even know already have an appointment and they called to pick up the car not ready to pick up caused some confusion with the cashier lady. She does not know where is my car done or not the paper not turn in. She ask me to look around to find service adviser but my service adviser already when home. I am very disappointed and never come back.

William Beller is a knowledgeable and helpful service advisor. Work completed on time. Four stars for customer service only because it took some time to pick up papers and keys at cashier.

work performance is excellent.

Was not called back when car was ready, would not help in return Tow from Mercedes as promised (waited 22 hrs) Lost Valuable time. Tow driver had to wait 90 minutes for car as Cashier was closed. Before car went in, I asked how much was oil change, and no response, will go elsewhere!!

Jose, the service associate, is the best! He was very helpful and courteous. Plus, he took great care of our cars. Yes, we brought in both our our cars for service and everything was completed to our satisfaction

Brought car (GL550) in for 2 recalls services, and 3 issues (auxiliary battery malfunction, AC and left brake light not working). The recall services were done as promised. It was recommended to purchase auxiliary battery online and self-replaced it. AC and brake light were recommended to replace the whole units on both (which I declined, wanting 2nd opinion since repairs will cost several thousands). On way home, additional warning light shows low tire pressure on 3 tires at 28-29psi - way under the 35-42 recommended, and one tire pressure sensor not working. Something fishy is going on.

Customer Service is always excellent here. You know you can trust the service and Luis? (aka Danny Salinas) recommendations. Unlike other places, they know exactly what they are doing and will not try to make you pay for more than you have to. I highly recommend the service of this dealership! Professional, on top of their game, and courteous. Danny Salinas and his team do quality work, which is an outstanding value.

Car buying experience was great and auto service was fast.

The service I received was exceptional. My service advisor was knowledgeable and more than accommodating. I will recommend the Capitol Expressway location to my friends.

Excellent costumers service

Awesome service as always! I love this location for all my service needs. Thank you Jose!

One of my best experience when purchasing a new car for my family at Mercedes-Benz of San Jose.

Very efficient and timely service was provided by the service department. All employee's were friendly, courteous and professional.

Jose at Mercedes Benz of San Jose was awesome! He?s always so quick to help and ever since I bought the maintenance package through him, I call him to set up any future appointments and he can get me in fast. Stevens creek takes a month + to get an appointment and Jose at San Jose location gets me in the day of or next day. He is fast with communicating along the way & is very honest in what needs fixing etc. thx Jose you rock!

Jose at Mercedes Benz of San Jose was awesome! He’s always so quick to help and ever since I bought the maintenance package through him, I call him to set up any future appointments and he can get me in fast. Stevens creek takes a month + to get an appointment and Jose at San Jose location gets me in the day of or next day. He is fast with communicating along the way & is very honest in what needs fixing etc. Thanks Jose you rock!

Efficient, speedy, clean facilities, excellent coffee machines in the lobby, the people are really considerate and willing to go that extra mile. My car had some small issues and they charged accordingly. Excellent job once more.

We were looking for an all-electric car for driving in town. Found a great deal for a Nissan Leaf at the Mercedes dealer. Told them we would buy it for cash. 3 days later when we came to pick it up it was not ready to go. We feel because the profit was not much for them on a used car the service for us was just not there. Vinny is a great salesman, but the company was lacking in prepping the car after the sale.

My van side door was not operating. They didn?t give up until they found and fixed the problem. This dealership has been great servicing my Metris and the Sprinter I used to have. Highly recommend

I took my car in for service and received the best service. My Service Advisor, Anthony L., went above and beyond. He was very communicative and honest. I am 100% happy with my car and confident that it is in excellent condition. Thank you so much!

Very gently the service provided by the advisor , he answered all my questions concerned to the recall of my Sprinter Van

Needed to have battery changed out. My service advisor, Danny Salinas, set it up and I was able to take care of that, review status on my current contracts and get my car washed, all while I waited. Thank you Danny!

Anil pasha with the San Jose Mercedes dealership is one of the most honest, courteous and professional sales persons I've ever worked with. From beginning to end, and during the 1.5 year process of assisting in obtaining my specialized van, he communicated frequently and ensured I was educated in all aspects. I 100% endorse Anil and recommend those serious about obtaining a Mercedes Sprinter Van reach out to him.

Anthony clearly laid out the costs and services, called to let us know the findings after the diagnostic tests were complete and was very professional. The car is definitely driving smoother since the service.

Most of service Advisors are helpful (specially David Truong)

I when in with no appointments Jose my technician help mi out in less then 24 hours my car was fixed great job thank you

Craig Wallace and the cashier were friendly and provided great customer service.

I have problems after taking regular services. It did not have any problem before he services. I cannot drive during weekend at all. I am waiting the customer service to contact me.

When I called to make the reservation, I mentioned I need shuttle after dropped my car. I was told 7:40AM is available then I took the slot. However after I came for the service, I was told the shuttle starts at 8:30AM so I have to wait in lobby. I will choose another time if I was informed so.

Buying a car at this dealership was a pleasant experience. There was no hard selling rather a healthy discussion on the merits of our choices. The pro and cons were discussed and our sales agent, Mr. Jesus Flores- Anaya, was very knowledgeable on all products of Mercedes Benz. Once we have made our choice, he facilitated the paperwork and it was a breeze. I would surely come back to this dealership if and when I need to buy a second car.

Anthony Lorenzo in the Service dept provided exceptional service! He was professional, informative and went above and beyond to make sure my car got back to me as quickly as possible. He explained other features my car has and how to use them in minutes!

Emad has been pretty helpful and responsive on answering all my questions, showing me around on different display cars, introducing me every detail and make sure I fully understand on my new car (e.g. walk me through how to use self driving mode). The new car has some minor issues, the button to open back trunk on the side door is not functioning well (requested for a new part in service department already), and self parking function doesn't work. But overall is good experience.

Excellent service by Craig and Fred. Both explained the condition and the nature of the issue is a term that is easy to understand. Taking care overnight and thoroughly inspecting the issues, and making sure that the concerning areas are inspected.

A very good experience over all including finance paperwork.

Service was fast and the waiting area is so accommodating

Worse service I’ve ever had!!! They DON’T return calls!! Even though you leave the message for the manager Scott!! They don’t follow instructions when given! They’re eager to sell you a car but when you need assistance forget it!! I’m calling the corporate office!!

This is one of my favorite MB dealership! Their staffs (especially Jose) are friendly and professional. Highly recommended!

I have always bought all my cars with Leo and he never fails to give the best experience every single time

Leo made the buying process very simple and smooth, will definitely be referring people here in the future.

i was told that the service will take 2 hours..it was done on time..

Craig was very helpful in the process. Kept me posted and I picked up my car earlier than expected.

Although my purchase took a number of hours, I have found the whole staff at Mercedes-Benz of San Jose to be friendly, accommodating and a pleasure to work with. No matter what questions I have, someone will do their best to help me. Kudos to my sales representative Emad and to my service advisor, David. You’re both great. Thanks to Dimitri in Finance for making the process easy and fun!

Service department was very helpful. Bill took care of my Sprinter van, AI 19. He was very helpful and had answers for all my questions. However, one thing that disappointed me was how dirty the floor bed was left. I had to go back in and ask for a small whisk broom to clean my Airstream. Bill did come out and cleaned for me. The Airstream dealer in Morgan Hill had detailed my Interstate 19 two days before.

Anthony the service representative provided me overall Great experience and great customer service. He kept me updated on what was needed on my car and was transparent. I like that alot.

Convenient, quality service, nice attitude. Their Sprinter manager knows his customers and relates to them and their needs.

In and out within 2 hours. Great selection.

i bought a sprinter van rv used 7+ years ago and have been getting it serviced here ever since. i find it an honest and trustworthy experience in my dealings here. it's an easy in /out trip with reasonable amenities if you need to wait. all services were always done right the first time. Kudos

Great experience for my purchase of a brand new GLC300. Sami is a friendly, reliable, and responsible sales consultant. The financial manager, Masi, was also very nice. It was great doing business with them!

I pulled in and sat down, 10 minutes later we reviewed the service details. I left and the vehicle was ready a few hours later.

This review is for Jesse Flores, sales person I worked with at MB of San Jose I recently bought a GLC 300 from MB of San Jose, worked with Jesse Flores. He was absolutely great to work with, very nice to talk to, very helpful, follows-up but doesnt constantly call you (like some other dealerships sales folks). He made my experience buying the vehicle a great one. On the day of the purchase, I told him when I would be coming in, he made sure the vehicle was ready washed and gased up and parked upfront. Once the purchase was complete, he spent time with me going over all the features and even gave me a new USB-C cable to hook up my iphone. This was all done with a smiling face all the time. I would recommend reaching out to him if ever you're in the market for a Mercedes Benz. The finance person, Solma was also very nice, She was not pushy or overbearing and gave me a good price on the ext warranty.

Great services and very friendly

Easy and clear explanation. Sufficient information delivered on time through email and phone.

Sprinter service manger, Bill Seller will politely answer your extra questions.

I use this Mercedes dealership to service my Sprinter RV. Bill Beller is always professional and friendly.

I bought a S560 sedan from this dealer back in 2018. I bring my car to their service adviser, Danny Salina, whenever my car needs service. He provides me with excellent service with courtesy. He responses to all of my email inquires quickly. I would highly recommend him as AutoNation's outstanding employee.

Good inventory of new or used cars. Big place to shop.

Bill Beller was able to fit me in for an appointment to take care of the recall. He included a multi point inspection at my request. He answered questions I had unrelated to the recall.

My service representative, Bill Beller, was nothing short of excellent. He was attentive, knowledgeable and informative.

BAD customer service. I walked in looking to buy a car . There was NO salesman or receptionist to help me to find the car. There were groups of 2,3 people who talked to each others and ignored all the customers. Very very bad service. I will never come back again.

Jose, my rep. was clear from the begging of our conversation about the repair needed on the 2004 SL500.

Very efficient and smooth process of getting routine maintenance

I noticed the exhaust doesn't smoke well, so I would like to make an appoinment in Mercedes-Benz dealers. Some of them have a long appointment waitlist, but Mercedes-Benz of San Jose can make it one week later. So I choose this dealer. The service was nice. After handing over the key, I had a great rest in the guest rest area. It was pretty quite and NOT crowd, so I could work from there. BTW, the coffee machine was great (absolutely free drink)! Finally I was told the exhaust worked well and the little smell might be due to the V8 engine. Also, zero fee.

I am extremely satisfied for the service. Bill is very professional.

My experience with this dealership and service advisor (Jose Arellano) have been exceptional. The customer service is worthy of 10 stars - best dealership in the Bay Area. Honest and trustworthy. Repairs and care of my S-2012 were stellar.

Service is great, I?m used to people usually absolutely in this business but they were very clear on what needed to be done in my car I agreed.

Very helpful and professional. Smooth transaction from start to finish.

I have been customer at this location since I bought both cars. Very happy with the services. My advisor, Jose Arellano , is exceptional, efficient,courteous and patient. He is a valuable access to your company. It's advisor like him that keeps customers choosing this location to service their cars.

A loyal customer since 2001 & have had many service advisors. Must say Jose is one of the Best! Issues big or small with my E53 AMG is resolved with his expertise. Thank you Jose!!!

I brought my car in for service due to error messages I was getting. Jose Plasencia was fantastic as always. I called and told Jose the problem I was having and he asked me to bring in my car. He contacted me to tell me what the problem was and to let me know my car would be ready and washed within 1 hour. Jose?s professionalism and his great up beat attitude is great. He really cares for the customer?s satisfaction.

Went in for standard service and Jose was great. Very friendly and explained everything clearly. Service was completed earlier than expected with a complimentary car wash. Would recommend this service department and Jose!

The sale workers are very kind and explain things well. They are also very understanding and helpful.

Tedi at Mercedes-Benz San Jose was a pleasure to work with. In this low inventory time, he found the exact car I wanted that had just arrived in the port of Long Beach. He had it shipped it up to the dealership in two days, completed the contact negotiations and had everything ready for me to drop by and sign quickly with finance. He even helped me return my rental car. The deal was done in 45 minutes once I arrived to pick up my car. 10/10 service. Thanks Tedi!

Sale staff, Anil Pasha, is very knowledgeable of the product he sells. He is very honest and goes beyond his means to please his customers. There is no wasted time when it goes to sale price. As a whole it is a pleasure dealing with Mercedes-Benz of San Jose and the facility is very clean

Mercedes-Benz of San Jose: Staff is very professional, friendly, and helpful. The manner in which the service adviser Bill B. works with me understanding my driving schedule and service needs with Sprinter Van RV gives me confidence in knowing I am taking good care of my vehicle.

We have 3 Mercedes and they do excellent work. Jose is a joy to work with. Highly recommend!

Excellent customer service provided by Jose Arellano. I commend him for his professionalism on customer care service!

Great service! Joe Ngo is a great, honest and professional sales. Had a great experience. Highly recommended Joe and Mercedes of San Jose.

My service advisor Jose did an excellent job,very professional he make sure everything is check

Antonio provided us with a very fast, collaborative and overall excellent buying experience for our new GLC 300. Our needs were understood and met, and we came away with just what we were looking for.

Best service ever everybody was nice at the dealership I will go back there to buy my new car again I have my car serviced at the dealer

I had a wonderful experience from the sales department to the finance department. I would recommend this dealership.

I arrived at 8am at my scheduled time and the car was taken for the oil change shortly, and I spoke to my advisor about what was needed. Two and a half hours later I decided to check the status of my car since I had no word. I was told all my tires needed replaced (two had been replaced 2-3 years ago) and the check of the AC unit I requested was going to take longer. I was given an approximate finish time of 3pm. I was never offered a loaner car at all so I was stuck walking circles around a car dealership for the day. The only businesses close were a grocery store and a few restaurants. At 1:45 I was told by a Tech that my Advisor had an emergency and had to leave so he was taking over my service, and he would go get a status on my car. He disappeared and 45 minutes later I had to grab someone else to demand a status. By 4pm my car still wasn't done, and no one was telling me anything, and so I walked outside to find my car sitting there locked up. My Tech disappeared altogether and had actually left the dealership apparently. I had to track down my own car key and my own bill. There were things I asked to have checked not on my bill and my bill showed charges I was never told about. I had Hydrogen in my old tires so my old tires had the green lug nuts to represent that. All four BRAND NEW tires have the green lug nuts on them but there was never any discussion of putting Hydrogen in my new tires and nothing on my service bill to indicate why my brand new tires were filled with Hydrogen. Do they or don't they have Hydrogen in them?? If they do then why?? Absolutely RIDICULOUS!!! Over 8 hours stuck at a dealership with terrible customer care, and over $2200 later is a terrible experience. I doubt I'll go back.

I purchased my car from this dealer and I trust them and have all my car services at this place. I am always happy with the quality and efficiency of the services here.

Anthony Lorenzo went far and beyond to accommodate my needs a few days before I was scheduled to have surgery. He assured me the car was being taken care; he arranged for me to get a loaner; and he dropped my car at my home! He gets a perfect 10! He was very professional, kind, and efficient! I wish everyone would practice the same ethic at that dealership!!!!

We are very please with the quality of service we received at Mercedes-Benz of San Jose. On-time service, our service adviser Anthony Lorenzo was courteous, respectful and often gave us status updates. The car is functioning properly after the regular service maintenance. We love that they throughly take care of washing the car.

Anthony in Mercedes San Jose location, is the guy who provided the service. He is kind, friendly, super easy to get in touch, and fast response my questions. Definitely will recommend to my friends.

Seriously overcharged. My car called for a service after only 1400 miles since my last service. $1061 later I?m annoyed.

Professionalism was lacking waited over three hours for my car to get service on top of that was not provided with a loaner vehicle. Twin car was returned I was expecting it to be detailed and clean but they did not clean the outside or the inside

Danny was awesome! Very professional and pleasant to work with. Thanks.

The experience was great. Albert did a great job of giving us all the needed info and to make the buying process seamless

Brought my sprinter van in for a recent service and Bill was fantastic to work with. He went above and beyond in making sure our vehicle was ready for its 6 month road trip. Thanks again Bill - it was a pleasure.

they listen to your needs and are respectful of your budget and time.

Thanks for your service and I will definitely revisit for my car again

Had a great experience there. Was treated very nicely

Outstanding customer service. I got a good deal from them

My advisor Anthony is very helpful.

Tedi Mansour provided great service. He was very knowledgeable and straight to the point. He didn’t try to push a sale on to me which I appreciated. I would highly recommend this dealership.

Very disappointed with MERCEDES-BENZ. I owned three Mercedes in the past and was bring my E350 to this site for service A and spark plug replacement. Although the service manager was nice to explain that their parts and hourly rate go up due to Covid-19 situation, he charged me $1,900 which includes >$1,500 labor fees. This is ridiculous. He told me the hourly rate is $235. The invoice translates that it took 6 hours+ to complete the maintenance. Are you kidding MB’s royal fan like me? We know how many hours to perform the service A and spark plug change because I had three MBs and knew the cost from dealerships. I would give negative feedback and won’t do any business with them. I will also tell people not to.

Second time I have used MB of San Jose for service. These guys take care of you and deliver above and beyond what you would expect from the Mercedes brand.

My service advisor Bill Beller was able to schedule the service on my Sprinter van around my schedule. Great customer service and spotless facilities!

They did a good job fixing up my car but upon looking at the diagnostics on what my car needs I see they missed two issues which Shouldve been on the list which are my fog light on the right doesnt work and my left license plate light is malfunctioned when I turn on the car these are the first two messages I see on the infotainment system which I dont know how the technician missed ...... It makes me be skeptical on having them work on it

Thanks to the friendly helpful crew in sales department. Especially, Tedi Mansour & Gurwinder Singh. This is my experience during the purchase process. After the purchase..... The dealership is not interested to keep their promises and the customer service department totally ignore your concerns.

The dealership staff are great,Bill Beller was very helpful. That being said the AutoNation Emails telling me I need service are not helpful. I responded to an email to set up an appointment but when I arrived at the dealer their system didn't have any record of it. So I give Mercedes Benz San Jose a 10 out of 10 score, AutoNation gets 0 out of 10.

Danny Salinas my service specialist is amazing. Unmatched attention to detail and professionalism.

Customer service is great, the professionalism that the repair was done on my sprinter it is amazing not only the repair also the time that they took to finish the job

I was very satisfied with customer service on san jose dealer. Anthony was very helpful and professional on the service for my car.

They really went above and beyond to get me in a new Mercedes Benz!

Bought my second E63 last night! My first time at this Mercedes dealership and were only coming here going forward! It was amazing! The guys made it awesome! I was looking to sell my old one first. Then lease a new one. They made it happen! We coordinated everything over email and the phone, so I didn’t have to bring my 2 year old with me to the dealer for an all day excursion! When it was ready, we were there for about an hour! And the icing on the cake, they helped me take out and install the car seat! I live in Dublin, near a competitor dealership, where I bought my second car from, and I didn’t even attempt to go there. You guys. This dealership is legit. Qaise and Cizo and Mansoor were all amazing! Already ready for my other cars upgrade! Made this mama happy!!

Great attention to details. Happy with service

Excellent service, quick responding for warranties coverage Full tank replacement. After job done has free car wash.

Quick, Friendly, Excellent customer service.

Their services is excellent every time I bring my ML350 for service. Their reps are very accommodating and listen carefully on my concerns specially my advisor, Donny Salinas he’s been my advisor for a while now. He gave me a price upfront after my car has been diagnosed and we discussed. And my car has been released after fixing the problem on time as promised. On this last visit, Donny Salinas even spare his time to drive me home because I don’t have any alternative ride to go home. My niece is only available after her work. I have to leave my car in pickup the following day to complete the work. Thank you so very much Donny I really appreciate it you have a good heart and your selfless act of kindness. There is no words to express my appreciation to you. On all the excellent services I gave you a solid score of 10 the highest.

Jose from service center ?????????? Very nice store great customer service

Excellent customer service. Unfortunately I had a longer wait than expected but the service advisor kept me up to date and expedited getting the material needed to complete the work from another location.

Positive experience all around. There was social distancing and everyone was pleasant. Extra effort made to make sure that my wait time was minimal.

My tech, David, was professional and courteous. I dropped off my car for an annual service and he was very upfront and honest about the process. Thank you, David!

First Mercedes Benz purchase, bought all the extra warranty although its brand new , you should come and visit this dealership and test drive your new Mercedes Benz, you will not be disappointed..

Quick and easy- very professional- wash and clean inside was a great touch!

Car dropping and pick up was fast, agent was helpful and sat correct expectations.

My experience in the past has been very positive. I took my Sprinter in for the 2021 emissions system update. They accomplished the changes and delivered it back to me before their estimated completion date. Very Satisfied.

Very efficient experience. Only took one hour for all the process then we get the car. In other stores, it took us 3~4 hours.

Jose Arellano is excellent. He takes very good care of me every time.

Intermittent problem with the driver assistance systems ? covered by extended warrantee. The service advisor was super helpful. I came away from a multi-visit intermittent electrical problem (the bane of automotive service) with an enthusiastic recommendation. More generally, I had a positive experience when I bought this 2016 C300 from MBSJ, and they've provided great service ever since.

It was a great experience, I got a car easily and is the one I like.

Excellent customer relations. The required services and repair options were explained clearly and thoroughly.

Overall Jose did a fantastic job of taking care of my daughter’s car. He always completes the work with-in the timeline that was promised. We also appreciate the complimentary car wash.

Very friendly and knowledgeable

The service was completed as promised. However, I had unusual difficulty in paying for the service and retrieving the vehicle. The cashier was occupied with some other activity away from her desk even though there was a line of customers waiting to pay. Even after chasing her she wanted to do something other than process the payments. It took me over 30 minutes to pay and retrieve the vehicle. This is totally unacceptable for this class of dealership.

Great service! The service manager was very nice and courteous and professional. I definitely recommend this dealership to all of my friends.

Overall David take care of my car what needed to be fix including recall which I don’t expect that it will be done that day.he did above and beyond. He is very knowledgeable with the issue . The only thing I was not happy about was the air noise which cannot be fix due to Mercedes defect?

This is my 3rd car purchased for this year, best experience I’ve ever had purchasing a car. Paradorn Albert Sumner was Paitent and didn’t pressure us to buy anything. I took me coming back 3 times before making a deal. This is the guy to go to!

Nice and clean facility. Adviser know his stuff. On time delivery as promised.

Service customer service needs improvement not all staff

Facility is impeccable and follows pandemic protocols. Definitely my go-to place for maintenance services.

Really great all around we experience, all the staff were nice especially Mansoor I would recoomend this dealer to anyone

Buying experience was not good, it took to long to get me approved, I ended up paying more for the car than I expected t okay. Should have bought it from a different dealership! The car has small dent o the driver door, they promised to to fix it and took it in 2 times, but they never fixed it. Both times, I left with nothing done to it.. I?m not happy with the over all experiences.. only till... Last service on my car was excellent!

I brought my Mercedes C300 Cabriolet in for a recall repair. I was very satisfied with the service and speed of the fix. I even got a car wash.

The service was superior and really exceeded my expectations. Daniel Salinas was my service manager and did an excellent job. It was a situation where squirrels had eaten the main electrical harness under my hood and Daniel helped arrange for the insurance adjuster to come out and quickly resolve the situation by ordering the parts from Germany and installing them promptly. In addition he enabled me to get a courtesy vehicle to help me out during the time I was without my e300. My service experience has always been top-notch at San Jose Mercedes. And I attribute that mostly to Daniel Salinas. He's a true professional and gets things done the right way the first time.