Recent Reviews from Mercedes-Benz of San Jose

Made an appointment for 10:30am. I called when I was running a few minutes late as a courtesy, even though I was only 5 minutes late. They cancelled my appointment (without telling me) and made me wait 3 hours to program a key. When they finally got around to programming my key, they messed it up, which caused the engine to shut down. They had to redo the programming and I didn't get out until 3:30pm, five hours after my appointment!

I am very very disappointed today with MercedesBenz of San Jose. I scheduled maintenance appointment a week ago for today. Requested a loaner like you are asked to. We get there today to drop off our car to get a Nissan as a loaner from enterprise rental!!! Why? Is there a reason why we were not notified and given an option as to wait or reschedule?? Where is the excellent Mercedes Benz customer service? I drive a Mercedes and pay more because I can get a Mercedes loaner while I have my car serviced!! I’m pissed off! I’m sure a whole lot of others are too. Shame on you Mercedes Benz. You should have given this customer an option.

Service Tech Brian was responsive to service needs and handled all problems in a positive way

Dani and Stan did a great job of coming to my rescue when I got flat tire on a very busy Sunday morning. They arranged for me to get a car that I could drive while my car stayed at the dealership to get a tire changed. GREAT CUTOMER CARE! THANK YOU.

Well first of all, I dislike going to the dealerships and I dislike dealing with salesperson. When my wife and I went to Mercedes Benz of San Jose, we were shocked. The salesperson, the manager and finance person were "AWESOME." I went there with a attitude add left there a "HAPPY CAR OWNER." When ever I'm going to look for another car, I'm going to return to "MERCEDES BENZ of "SAN JOSE." There happy cheerful attitude will always sale a car. GREAT JOB GUY'S!

Took my car c250 there for Service B. Everything went smooth and good courtesy from the Rep lady who help me out for the quote and specially for the transportation back to home. But if you have any other questions regarding maintenance or service wise, don't bother ask any questions from the counter inside because they don't know crap and keep on passing you and tell you to go there or talk to that person. What!

Horrible sales person we came to buy a car and left because of this hideously rude sales guy. We crossed the road to infinity and got a great car there with. Professional courteous service. I will never go to that Mercedes dealership again.

I have bought this car here about a year now. But every time I bring for service it always take two to three times or even more to fix any issue that I complaint about. They even lied about replaced parts but didn’t do it also issue still there when I pick up he car. Instead fixing my problem and even created more problems. This is the worse services I ever experienced in my life after 30 years driving.

Not my favorite car dealership by far. Brought my Sprinter 3500 in to have the noise in the front left suspension checked out. They said in needed a new front strut which was not in stock. Really? It took 2 weeks to get the part in and installed. When the work was completed, they took my Sprinter to the wash rack and CLIPPED THE SIDE OF A. BUILDING. They didn’t seem apologetic as I drove my Mercedes to a shop to get the body work fixed. After my van was repaired, I drove home and THE NOISE IN THE SUSPENSION WAS STILL THERE.

Had appt. for changing airbag on recall. The whole drop off process took only two minutes and I was on my way. Car was done sooner than promised.

Having to go to Enterprise car rental for a loaner car should be unnecessary, we should be able to get loaner cars directly from the dealership. Also, when we got the car back, there was a tire pressure fault indication that wasn't there when we dropped off the car. Even though, checking the tire pressure was one of the items that was listed as being checked.

I brought my C300 for the 30K and wind noise to this service center, unfortunately, there were some complications replacing the moonroof. Although I really enjoyed the service provided By Eugenia, dealing with the front receptionist left a lot to be desired. If possible MB of San Jose needs to retrain both their receptionists and store personnel.

Loved the service and professionalism..Saleseengineer made our purchase very easy. We had a budget and can not go above this. Salesman was so nice he worked with us very passionately on the numbers and helped us to get the car with in our budget.

Great and easy experience. Will recommend to friends

Seriously, great service, I pulled up, dropped the car, and was out the door in less then 15 minutes. This is typical customer service here, I have never had any issues. I've owned a Mercedes years ago, and when I took it in for Service st another dealership, it was never pleasant, and took so long. Again, great service, Danny took great care of me and my car, having it brought in in a timely manner and the repairs completed right on time. I appreciate this so much,

Pathetic Service from Mercedes Benz San Jose. Avoid buying a car from this dealership leave alone servicing your Benz. I was subjected to a lousy service on both occasions in 2017 and 2018. He always has a uninterested look on his face and never explains anything and is always not bothered on what I had to say. The loaner department is even worse than the service department. I waited about 45 mins to get a loaner and the they said with an angry face that we dont have any loaners and will get you to enterprise for a car. I wait for another 45 mins at Enterprise for an approval from Benz loaner Manager. My service advisor said he called me several times about picking my car but I never got any calls. He lies all the times. I had referred two of my cousins get GLE's from your dealership but will not recommend any one going forward. Enjoy your lousy way of treating the customers.

Pathetic Service from Mercedes Benz San Jose. Avoid buying a car from this dealership leave alone servicing your Benz. I was subjected to a lousy service on both occasions in 2017 and 2018. He always has a uninterested look on his face and never explains anything and is always not bothered on what I had to say. The loaner department is even worse than the service department. I waited about 45 mins to get a loaner and the they said with an angry face that we dont have any loaners and will get you to enterprise for a car. I wait for another 45 mins at Enterprise for an approval from Benz loaner Manager. My service advisor said he called me several times about picking my car but I never got any calls. He lies all the times. I had referred two of my cousins get GLE's from your dealership but will not recommend any one going forward. Enjoy your lousy way of treating the customers.

Very happy with their ability to work with me on my pricing limitations. Excellent car, great customer service.

This was just about the best car buying experience I have ever had. Sarabjit Singh demonstrated all of the features we had questions about very thoroughly and made sure we understood them to our satisfaction. The Manager, Stan Mojaisky went out of his way to give us a deal that fit into our finances and explained every option we had. I can't say enough about how happy to deal with him, my wife and I were. This is about the friendliest car dealership I have ever dealt with. Thanks Stan and company.

I leased a B250 from MB of SJ last year. I negotiated lease terms with Sales via email over several weeks. Once agreed, I came into the dealership and confirmed the lease terms and test drove the car with the Lease Manager. This included verifying VIN of the car against the lease quote. I arranged to pick up the car the following day, so that it could be prepped and I could arrange for drop off. The next day, I was informed that the lease did not apply to the agreed to car. I had to spend 3 hours renegotiating the lease to get the car. After I drove it home, I noticed the pressure was about 10psi low on all tires. When I reported this to Sales the following day, instead of an apology, I received a lecture on effects of cold weather on tire pressure. I next noticed that the car had problems with delayed charging. Over the next several months I made many attempts to get help in resolving the problem and was passed back and forth between Sales, Product Concierge, and Service. I was told multiple conflicting stories and in the end the problem was neither fixed nor explained. I sent two emails to the General Manager requesting help in resolving the problem, and both were ignored.

took my C300 for the 30K and wind noise. There were complications replacing the tracks for the moonroof, and when I went to pick up the car after hours the front desk staff left much to be desired. There is a small opening on the moonroof visor. Not sure if that is how is suppose to be.

I leased a B250 from AutoNation MB dealer in SJ last year. I negotiated lease terms with Sales via email over several weeks. Once agreed, I came into the dealership and confirmed the lease terms and test drove the car with the Lease Manager. This included verifying VIN of the car against the lease quote. I arranged to pick up the car the following day, so that it could be prepped and I could arrange for drop off. The next day, I was informed that the lease did not apply to the agreed to car. I had to spend 3 hours renegotiating the lease to get the car. After I drove it home, I noticed the pressure was about 10psi low on all tires. When I reported this to Sales the following day, instead of an apology, I received a lecture on effects of cold weather on tire pressure. I next noticed that the car had problems with delayed charging. Over the next several months I made many attempts to get help in resolving the problem and was passed back and forth between Sales, Product Concierge, and Service. I was told multiple conflicting stories and in the end the problem was neither fixed nor explained. I sent two emails to the General Manager requesting help in resolving the problem, and both were ignored.

I leased a B250 from MB of SJ last year. I negotiated lease terms with Sales via email over several weeks. Once agreed, I came into the dealership and confirmed the lease terms and test drove the car with the Lease Manager. This included verifying VIN of the car against the lease quote. I arranged to pick up the car the following day, so that it could be prepped and I could arrange for drop off. The next day, I was informed that the lease did not apply to the agreed to car. I had to spend 3 hours renegotiating the lease to get the car. After I drove it home, I noticed the pressure was about 10psi low on all tires. When I reported this to Sales the following day, instead of an apology, I received a lecture on effects of cold weather on tire pressure. I next noticed that the car had problems with delayed charging. Over the next several months I made many attempts to get help in resolving the problem and was passed back and forth between Sales, Product Concierge, and Service. I was told multiple conflicting stories and in the end the problem was neither fixed nor explained. I sent two emails to the General Manager requesting help in resolving the problem, and both were ignored.

I leased a B250 from MB of SJ last year. I negotiated lease terms with Sales via email over several weeks. Once agreed, I came into the dealership and confirmed the lease terms and test drove the car with the Lease Manager. This included verifying VIN of the car against the lease quote. I arranged to pick up the car the following day, so that it could be prepped and I could arrange for drop off. The next day, I was informed that the lease did not apply to the agreed to car. I had to spend 3 hours renegotiating the lease to get the car. After I drove it home, I noticed the pressure was about 10psi low on all tires. When I reported this to Sales the following day, instead of an apology, I received a lecture on effects of cold weather on tire pressure. I next noticed that the car had problems with delayed charging. Over the next several months I made many attempts to get help in resolving the problem and was passed back and forth between Sales, Product Concierge, and Service. I was told multiple conflicting stories and in the end the problem was neither fixed nor explained. I sent two emails to the General Manager requesting help in resolving the problem, and both were ignored.

I recently purchased a Mercedes c300 from this dealership. Mohammed helped me with the purchase. Everyone was extremely helpful and friendly. It is a great welcoming environment. I highly recommend this dealership, they have many cars to choose from. The financing department was also very friendly. The coffee they serve while you wait is also good (better than starbucks!). It took about 4 hours for the whole process, but it was well worth it!

All the personal working in the facility were friendly and helpful.

Salesman is very good ,everything went smooth ,if I buy an other car, I’ll come back.

I received first class service at Mercedes Benz in San Jose, love my new car and the experience!!!

I’ve been a customer here since they 1st opened when it was Beshof. We waited over 6mo for one of the 1st ML and have purchased over 10-15 MB. Bought my last one here in 2016... they gave me the wrong paperwork along with someone elses drivers license. I’ve purchased the wheel/tire insurance with every car since they started offering this-it’s a great insurance to have! I had 3 tires that needed to be replaced in the past year. The 1st one was replaced due to manufacture defect bubbles on the sidewalls, replaced with no issues. 2nd due to A large nail and replaced when some hassles, SJ MB could not locate my car record. The last one was the same tire that is defective with same issues/sidewall bubbles. Made my appt and they told me it will be covered under the insurance I’d purchased. After leaving my car with Darrell, he inspected the car and said another tire should be replaced due to a tear on the side and he will also have my wheels fixed under my wheel/tire insurance. I decided to let them do the B service at the same time. Darrell called a few hours after I left and said he was not able to locate the tire insurance. He said he’d tried everything and apparently my tire insurance was cancelled. Let’s just say I ended up paying for a service I didn’t need yet and 1/2 of a defective tire that should have been covered under the insurance and warranty. This place has gone downhill In so many ways and fast! From misplaced paperwork, to trying to give me someone else car when I went to pick mine up... and insisted I have 2cars with them.. so frustrating! Not sure what happened to this place in the past 2yrs... What a shame...

The sales team at Mercedes on Capital were very easy to work with. I highly recommend Rex and Shaun!!

Worst Service EVER! I went here from 2010 to 2017 from the time when I bought my car. Wasn't bad at first but now this is a horrible place, an progressively worse. The advisor staff is rude and doesn't know what they are doing. I'm going to a different place.

Bought a used Chevy Malibu off of this car lot and within my 5 day return policy, I found 3 major mechanical problems and 1 minor electrical problem. When I tried to return the car, they told me I could take it in and they would have their service team “check it out” for free. Left voicemails to to get my car serviced and no one has returned my calls. It’s been 2 weeks. You would think a well known company like Mercedes-Benz would thoroughly check the cars they’re selling, regardless if it’s a used car. If they even drove the car, they would have heard and seen all the mechanical problems. I’m a young mom and trusted this dealership to have quality cars and I was completely let down.

We had a good experience, they gave us great service.

Went to check out a jeep grand Cherokee. Spoke with Manny he was excellent. Arrived at lot strolled he saw me and instant centre and help me out. Immediately built a strong rapport and was very helpful and knowledgeable on the car even knew the cars service history. Even though I didnt buy the car right then and there he kept the same level of respect and didn't rush me away.

Darrell Abrams was terrific! He was very courteous, keep me well informed.

I got a new battery and an oil change and it cost almost $600 ($580). and on top of that they fired all their shuttle drivers and I was taken home in an Uber they provided. I liked them much better when they were Beschoff. Sadly I will be looking for another service option.

Very pleasant car buying experience. The price is phenomenal! The staffs are very nice!

Johan de Quant ordered our GLC 300 Coupe from Germany for us. Jearond Abad finished up the deal. Marco Mora in the finance dept. finished putting the deal together. Johan, Jearond and Marco are excellent representatives of your dealership. With out then my wife may not of bought a car. They made it easy and painless for us.

Easy parking not like the Mercedes dealership on Stevens Creek

Had to run a purchase within a tight schedule and Tony and Joey helped out with the whole process without any hassle. Great price and great experience.

Got my car serviced and a recall done. They did a great job and kept me up to date on it would be ready for pick up. When I arrived it was washed and staged in front of the dealership.

I will recommend this dealer a friends. I would give 5 stars to my sales person Marco, he so professional and very patience that he answers all the question and text messages.?

Service a bit slow - though staff very curteous

I took my GLA250 in for a couple recalls. I was assured that the fluids will be topped off and the annoying display of “adjust coolant level” which has been on since the first 10k oil change will be reset. I specially requested that. Unfortunately the display is still on and did not get reset. After I informed the service manager, there was really not a thorough follow up. I expected a better customer service from Mercedes Service Dept.

Ok , however calling in and being put on hold for 30min! Is unacceptable

great service and communication. Service advisor was excellent

I leased Smart from them. Would not do it again. A lot of hidden fees, crappy service.

People are very accommodating, friendly and professional. From sales internet manager up to Finance Manager. Jearond Abad whoi is Internet Manager has an excellent customer services expierence. Marco Mora the Finance Manager excellent work ethics - he knows what he is doing. He answered all our questions we asked regarding finances.

I’m always put on hold when I call~ and then need to wait forever and a day to get an answer to my question. I had to travel down there just to get a straight answer.

Slow. Indifferent. They should not be handling business vehicles like sprinters.

I love to go to this place the only reason I only go once in a while is so Pricey to do all the things but so satisfied to have somebody look all the problem of your car..

Very knowledgeable technician and adviser. He made the service experience most comfortable.

My best experience ever in ordering/buying a new car!

drop off my car for yearly maintenance service & was not met by a customer service person.someone took my information since i called the day before for the service. same person gave me a ride home since that was the arrangement. next day got home & waited for a call that the car was done. no call. since it was getting late I called the dealership & was told car was ready. made arrangement to be pick up & pick up my car.no charge for service.

Both the service advisor and technician were very polite and helpful. They were very knowledgeable and professional.

Car and staff were pretty cool, I could do a long test drive and were very satisfied overall. Very classy place. Would recommend it even though I didn’t end up buying this car.

great staff and great service. My service manager Bill Beller gets 10 stars.

Their customer service was excellent! They answered all my questions, and kept in touch with me in every step of my repairs. They also put me in a beautiful loaner car while the repairs were being made, and for that, I'm grateful. One less stress I had to worry about. I big thanks to Danny, who took great care of me!

This is the worst place to buy a car they sold us a bumper to bumper warranty with the car we bought but yet refuses to to fix our car when something went wrong I can't wait to file a complaint about this place!👎🖓👎

Excellent & courteous Service! Everyone was friendly!

Had a horrible experience with finance dept when I purchased the car Service department has been great

I was hesitant to deal with an Auto-nation dealership due to their poor customer service overall. But it seems like things have changed; or possibly changed at MB of San Jose. I am truly satisfied to the fullest extent a customer can be! Very professional service department- and thanks to Frank for his awesome support. Frank and his team deserve flying stars!

A great sales team and a truly positive experience.....Thanks Kal and Nick; I'm enjoying the Mercedes experience! =Satisfied Customer=

Advisor worked very efficient. Did not wait long time for shuttle driver. The whole thing went very smooth.

Ever since I purchased my Smart Car here I’ve had the best service at a dealership. I actually ended up with a car with problems but you guys had checked it and fixed it no problem. I’m glad you guys have those loner cars too so even though my car took some time to get fixed I didn’t had to cancel any of my plans.

Mike was very responsive and kept me informed of the progress on my car. He is a nice guy and very easy to deal with.

Took me years to decide what type of car to buy I went to different car dealers and test drive their cars but in the end I went with my E300 mercedes red color and now l know I made the selección we went to two long trips and it makes a big difference that’s why I always recommend to all my friends to the best and you never go wrong

We bought the vehicle from out of state after seeing it for sale on the internet. We also worked with the dealer to arrange shipping with Jim McElley Transport and it arrived at our home 6 days after closing the long distance purchase. The overall experience was great. The MB of San Jose salesman, Will Eugenio, was great!

Update - Today the service department changed the transmission fluid and checked everything. While the window chip/cracks are cosmetic, they did take the transmission fluid seriously. Everyone I spoke with today from the service department to the sales team was wonderful. I am a lot happier now that I'm not worried my transmission will die on me at any moment. I really really love the car I got so I was pretty stressed before because I don't want it to die. For the communication issues before, it turns out there was an unexpected staffing change and the manager who was taking care of my car left, so of course there wasn't follow up. This is a one-off thing so I don't expect them to have any issues like this in the future. Mark's a great guy, super helpful and friendly still even though I've been bugging him by texts these last few weeks. He got them to wash my car and even fill up the gas. I would recommend this dealership for new or used cars. Now that I know windshield chips are cosmetic that won't bug me so much (hey if AutoNation considers it that way, I expect all dealerships will too). I'll also remember to check the transmission fluid sooner so I don't freak out as much. I am very happy that they do fix that! Pros - I appreciate that this dealership is willing to have less expensive used cars in their lot. They actually had quite a few inexpensive used economy type cars that fit exactly what I wanted for a commuter car. The sales team was great and the sales associate who worked with me was friendly. He was very patient even though my car insurance company had a bit of trouble getting them a copy of my insurance. Everything worked out and I left with a car I was very happy with on the same day I first went just to look. Cons - If you are buying a used car from here, examine it very closely for anything that needs to be fixed. I didn't notice the chips in my windshield until I was leaving the parking lot. It was two small chips close together with three 5 mm cracks radiating out in different directions. I brought it to the attention of my sales associate who let me know they would schedule an appointment with the service department to fix it later. I drove the car home and then with the sun was setting, inspected all the lights. I noticed that the driver side front bumper sidelight was out. My mistake for leaving without checking everything very thoroughly. I did contact them and they said they would look at it when they were going to fix the windshield. Despite contacting them every 2-3 days for 18 days, they still have not tried to schedule anything at all. Like a huge idiot I didn't think to check the transmission fluid until yesterday. In their service department checklist of all the things checked and fixed, they never noted looking at the transmission fluid. Sure enough, the transmission fluid was full of black grimy specks - it needed changing. I doubt it went from perfectly fine to seriously needs to be changed in under 3 weeks. What kind of mechanic doing a full inspection of a used car doesn't check the transmission fluid? They even gave me the Carfax which shows that it hasn't ever been changed (at least not recorded so that Carfax could find). Maybe they were hoping to sell the car to someone clueless enough they would never think to look. Anyway, yes I was mistaken to forget to check before buying the car, but I'm not a mechanic and I'm not car-savvy at all.

Substantially better, still a little oil smell, but no more burn off. Very expensive diagnostics.

Joe was very nice and friendly. I?ll we recommend everyone to joe.

Our service advisor "Luis Salinas" was the best ! Our visit was excellent. This is our 4th Mercedes from this dealership.

Brought my car in for service. The dealership did an excellent job with my car.

I took my car for scheduled 20K miles maintenace service. Everyone in the staff provided fast, timely and highly satisfactory service. It only took around 5 minutes to leave my car and another 5-10 minutes to pick up, it is the fastest service time that I had ever seen. They even dropped me to work and picked me up once the car was ready. Overall a very awesome experience!

Cold. Did not complete service as requested. Will try and schedule with a San Francisco Dealer in the future even if it is a round trip from Santa Cruz.

Good, prompt service. I will continue to have my automobile serviced by AUTONATION

I just bought my Mercedes GLA 2018 two weeks ago. Now that I have it at home and started to really see what I bought, I realized the positives and negatives of the car. First, I love how it drives! It's smooth, easy to maneuver, fast, quiet engine, great sound on the radio, and most of all driver assistance on changing lines coz I am an Asian driver so I need that. I love the "M" light that illuminates on the ground when you open the door. However, there are some points I wasnt too happy about. I was surprised that the dashboard in the middle to where the numbers are doesn't have lighting so its hard for me to see it at night. The multimedia system display is attached (like a tablet that you attached on the dashboard) not integrated on the dashboard and also not touch screen . (I just realized that when I got my car although I knew about that before I bought my car) The sensors for the handles and the trunk doesnt work very well. It takes repeated attempts for me before I get it to work or sometimes I just end up manually opening it. I love though there customer service wise and their mbrace system.

Wash the car not clean. Waiting period is long. Charge is high. Very bad experience. won't go there any more.

Mark Murillo, Nick Kith and Joey Sanfilippo made it an easy and comfortable experience for us. They listened and paid attention to detail and I would definitely buy another car from them!

they were totally outstanding with the represent and the service. would recommend mercedes benz would recommend mersdes benz sera. anybody

Highly recommend this place . Always pleasant and courteous! Thank you

Ordered my 2018 E300 and everything I expected was executed beautifully. Thao Tran (internet Sales Mgr) was very professional throughout the whole process. Joey Sanfilippo took the time to show us how to use all of the technology of our new car in which he was very patient as we had many questions. It's the people you remember at any business and based on our experience we would visit them again when buying a new vehicle.

The service itself was great. Danny help me with my service and kept me inform on the status of the service. It was great that Danny let me know E.T.A of when my vehicle would be available for pick up. That made it a lot easier to plan ahead, and make arrangement for pick up. The only issue I had was with making the appointment with the service department. I called a few times and left message for the service department, but my call and message was not returned. I ended up calling the sales department to make my service request before hearing back from the service department.

Not having a pleasure service there

It was the best car buying experience that I've ever had. William Eugenio my sales person was professional and very helpful along with everyone that I dealt with there. I would highly reconmend William Eugenio and the staff of Mercedes Benz of San Jose

The service was good however two tire caps were missing. II called the service department but no one has called me back yet.

Cambria Lira My husband and I were on the market for a new car and had no idea what kind of car we wanted. We went to many different dealerships and had many different experiences. However, as soon as we walked into Mercedes in San Jose and greeted by Jearond with a huge smile and warm welcome, we knew we were in great hands. He was full of information which made us feel confident in our purchase. He was very direct and did not give us the run around that most dealerships do. As soon as we made our decision, we were handed over to Marco in the finance department. Can I just say...best experience ever!!! The process was so quick and easy without the pressure of all the add-on's. Marco really let us make the best decisions we felt most comfortable with. As soon as the purchase was complete, Joey helped explain and demonstrate how all of the technology in the vehicle worked. I felt so comfortable with all the information which in turn made me feel confident in driving the car off the lot. Before we walked out we were greeted by Daniel from the service department. He helped explain the maintenance on the vehicle and what future services would be needed in addition to answering any other questions we had on the vehicle. The customer service provided was beyond our expectations thanks to Jearond, Marco, Joey and Daniel!!! We are so happy with our purchase and will definitely be sending them more business. Thank you so much for the best auto purchase experience!!!

Awesome customer service!! Daniel Salinas was GREAT!!!

I called Johan DeQuant at MB of San Jose and told him I wanted a new CLA250. He previously served me nearly 2.5 years ago with such expertise that I knew he'd be able to help again. I described what I wanted and he said he had the exact car on the showroom floor. I arrived, saw the car and within 2 hours I drove home in this beautiful new car. It was exactly as Johan described. During the sales process, everything went super smoothly. The finance manager completed the paperwork, explained everything I needed to know, and the deal was complete without a hitch. Unlike many stories one hears about car purchases, this was fun and easy. Johan kept us company during the entire process, entertaining us with funny stories and great conversation. It truly was a joyful experience. Johan is the man to see when you want to buy a Mercedes Benz and MB of San Jose is the place to purchase your vehicle.

It was a bad experience i waiting over 15 minutes at the parts counter while to ladies were sitting in there cashier chair neither one of them acknowledge me until finally asked politely if i was at the right parts counter They finally calles someone

The entire experience of buying my new Mercedes here was top notch. From my excellent & attentive salesman, Johan, all the way to Joey, my product concierge who went over all the specific car details with me and even followed up with an email to see if I had any questions about the car once I brought it home. Will definitely be frequenting Mercedes Benz of San Jose for all of my future Mercedes needs.

Switched service managers and it was a breeze. Highly recommend Daniel Sallnas.

was just checking out the prices, the sales person was very pushy.. thanks I'm good with my old camaro

The service was good and the service advisor, Frank Walsh, was very professional.

Service was great, however coffee or drinks spill was left on the console (between the seat).

We're glad we went to MB of San Jose to purchase E300. The salesperson Evan gave us good shopping from going around the lot and help us find specs that we wanted online with no pressure at all from pricing, financing and availability. Their Tech concierge Joey is very helpful in answering our questions & needs.

The buying experience was great. I worked with Mark, who was very helpful in helping me pick out a car. But that is where the great experience ended. I waited hours for MB Financial, which isn't the dealer's fault, but still waited. Then, the next day, came back to pick up the car and waited a bit more (again this is still MB Financial) and I finally picked up the car. There was a deep scratch on the back bumper that they promised to fix by the weekend after I got the car. I had to bug Mark/whoever else to even get an "appointment time." So I go there on Saturday. Turns out, it wasn't even a proper appointment time, as I when I got there, the service person that was supposed to help me wasn't even going to be in for another hour. Sure, I guess I'll wait a bit. Then, I find out that it cannot even be repaired that day or even the day after. They offer me a loaner car to drive while it's in the shop and assure me that it would be fixed by Tuesday or Wednesday. Tuesday passes and Wednesday business day is about to end, and I still had not gotten a phone call. So I call and find out that ETA is Friday, and I was told that I would get a phone call on Thursday to reconfirm the ETA. Well, what do you know. I never got a phone call, so called at ~4pm, and find out that they had not even called the body shop to ask. And they tell me they'll call me back on Friday, THE DAY I AM SUPPOSED TO HAVE MY CAR (FOR THE THIRD TIME). I am not paying for a four year old car, but a brand new car. This place is really nice and fast right up until you actually decide to buy the car and sign the contract. After that, it's like you do not exist and have to put so much effort into getting what they promise, and they often don't deliver and pretty much say anything to get over the moment. I've had dealings with the MB of Stevens Creek with my friend, whose family has multiple Mercedes cars, and they have been amazing.

Great dealership. We purchased our GLE 350 there. Great staff. Just had our one year service.

We were not intending to buy a car, but Johan was there to help us. In the past, Andy sold us cars and we have been reluctant to talk to another salesman, but Johan took the place where Andy left off!

Nice personnel

First visit was sufficient, helpful, responsive. However the following visits were poor, to unsatisfactory. Will be having vehicle serviced elsewhere.

My buy experience was very enjoyable! I have recommend the SJ Mercedes to my best friend!

My buy was experience was very enjoyable! I have recommend the SJ Mercedes to my best friend!

excellent customer service. Sophia who took my appointment was so pleasant and professional. Mike my service rep was equally pleasant and professional. I look forward to having my car serviced here again.

For a Mercedes Benz dealership, they need to pull their heads out of their rears. Auto detailing left hard water spots all over car. Interior not cleaned well. We're supposed to fix scratches, did nothing. Had to wait forever for their loaner car, then had to wait and wait for them to pull my car around the front. I had to go back in twice to ask where it was. The gal behind the counter kept saying she'd call again for someone. Jeez, lady, just give me my key and I'll find it myself. This is what I payed over $100,000.00 for?

Matthew Ta a very good service consultant he explained all details of the work

Got a GLC two weeks ago. The sales associate Ed, finance manager Marco and product concierge Joey were super nice, professional and responsive. Highly recommend this dealership!

I went in for a B service and everything wen smoothly. I got a 2017 E-Class 300 loaner for the day while my car was being serviced :). I was quoted a reasonable price for the work that was done and I am very happy with the service overall.

Johan was very courteous,professional and made our buying experience very enjoyable. Everyone that we met there was very helpful and polite. We got our Mercedes GLK with no hassles I recommend this team highly and we plan on buying our next Mercedes from them soon.

Wonderful service. Comfortable waiting area. Great service manager (Bill), Excellent communication before, during, and after the service. Expert service advice and tips. Excellent work. Provided a C-class loaner. Washed my Sprinter RV, All fantastic and fantastically expensive. If you are a Neiman Marcus customer, you will feel right at home. I shop at Ross...so I wince every time I see my bill at MBZ of San Jose. No ones fault but my own.

I had my Mercedes service there and I got excellent service

Service manager Mike C was prompt and courteous. A quick in and out for minor service. Nice clean waiting area.

The service experience was outstanding. Got an appointment online and showed up at the specified time. The service advisor, Danny Salinas, was very professional and explained everything clearly. He kept me informed as to what my car needed and how much it would cost. The car was ready for me quickly and everything seems to be working again.

Johan D. Makes the experience! Professionalism and personality, he makes a daunting possibility into a celebratory accomplishment. Thank You Tony Nick and Johan

Outstanding Service. Michael Windergren has been our Service Advisor for many years. He is very professional and well-informed explaining all the details. I always enjoyed working with him.

Great and fast buying experience, I will never buy a car from a private dealer again. :D

Great service at MB SJ! Many thanks to my servicea advisor Mike.

One unhappy customer. My advisor was unprofessional as compared to the previous advisors that handled my concerns. An initial charge of $205.00 in addition to all repair work to be done is too much just to hook up my car into your dianostic computer. I have three areas that I would like to get fixed that day but I was told that I would be paying a total of more than $600.00 to have the mechanic double check my concerns. Unfortunately this might be the last visit that I will be doing to your dealershig.

I went there to drop off my car for oil change and maintenance, right from the get go this guy at the service told me I have to make an appointment. He said we are busy, I said I'll come back tomorrow he said, no we'll be busy tomorrow too. I end up to leave and next time make an appointment, by the time when we bought the car, they said just drop off your car and we'll take care of it. Which was not tru!

I bought my car at beshoff years ago and then I serviced it there since. The was good at first but got more and more terrible. My advisor didn't pick up the phone to tell me what was happening and but kept texting me about additional costs. When I brought in my car the alerts were on that lights were out but I had checked and it wasn't actually out but alert was on. The advisor kept telling me more added costs and then texted me that my lights no longer worked and wouldn't answer my calls and only texted random piece meal, I called the front desk and asked abt speaking to a manager but they were not available. Completely unacceptable communication and just plain bad service. I actually thought abt buying another car there but now I'm probably not going to. It has gone completely downhill from before.

Awful service and unwilling to help and advise.

Despite availability of a loaner car for several days and a business trip, this visit was disappointing. I will be looking for an alternative despite the closeness of Beshoff to my home. As I was paying for service, I had to ask for the paperwork to go along with the verbal total. Buried in the bill was a $350.00 charge for oil. I asked for an explanation and was eventually told that this was an entry error. The oil actually involved a charge for $3.50. I got a corrected bill and an apology from the cashier but no one else. I cannot help but suspect that this was not an error at all, and I leave the reader to draw their own conclusions.

It was a Great experience. Daniel Salinas was very professional and knows how to take care of his customers. I'm happy with his service. Thank you.

Good sales person but his manager was not willing to go below MSRP and this is mind blowing...

Service advise Joshua was great, he explained everything in detail.

Good over all. And there is a requirement of a title and the number of words. VERY Stupid system. You should hire better software engineers to get better on this review system.

GREAT CUSTOMER SERVICE AND REPAIRS. WOULD RECOMMEND THIS DEALERSHIP.

Excellent that's why I come back! That's all I have to say

Great people, great service, always friendly, service is always done professionally and with a smile

This is my second Mercedes from this dealer, excellent customer service, very professional personnel. A big thank you to Michael Widergren for always answering my questions and being a true professional and gentleman.

Took my 2014 to Mercedes Benz of San Jose for its regular maintenance. Frank Walsh greeted us and gave us an overview of the service to be performed. We were then shuttled to the mall by Milt who engaged us in witty conversation. The entire staff was very professional and courteous. I will certainly have this dealer ship service my vehicle in the future.

B level service required . Additional items held until later. Brake pads (rear) found needing replacement at this time. All work done in one day

brought the car for service and the experience was excellent and the shop is clean and organized.

Frank is a great service rep, very courteous and efficient. I like that he provides straight up answers and isn't pushy.

The van still drives pulling to the right. Can you please help me with this? Dale. Given the bill. It should drive straight. It's a new car. Thoughts please...🌚🌑

Service adviser reviewed service the day before schedule to make sure parts that might be needed were available. I found this to be very good service. Also he scheduled me so that I minimized my time for the recall service appointment.

I purchased a brand new vehicle here recently that has a 2" dent that went unnoticed at time of delivery and I notified them the day after taking the car. Fortunately, I took pictures of the car showing the dent on the lot before taking it home, otherwise I feel Mercedes of San Jose would tell me to go pound sand. So far, it's been three weeks since notifying them with no resolution. Most recently, they scheduled a drop-off of the car for the dent repair then told me later that they were too busy to repair it and need to keep the car 4 more days. At this point, I cannot recommend purchase or service here as both sides of the house seem sub-par. Mercedes-Benz of San Jose has demonstrated a lack of consideration for their customers' time and a distinct lack of ownership for post-sales issues. Once resolving this issue I plan to find a better dealership for ongoing service. For what it's worth, the sales person I dealt with pre-sales was great. Wish I could say the same about the rest of this experience. Update 5/23/2017: After spending another two hours at the dealership, the dent (which was there at time of purchase and captured in photos) has been repaired. I'm just glad this is over.

My experience was quick and they even stayed after hours to complete my deal. They also picked me up from the bus station and drove me to the dealership at 8:50 pm. Great team and a high class experience.

I was pleasantly surprised at how easy and efficient the experience was. The experience in and of itself made me feel wealthy. All sales personnel were very attentive and kept me updated at all times as to the status of my vehicle and made sure that I was comfortable and content during my short time at the dealership.

Friendly employees Love the amenities, clean and classy,feel bad about the 4 tires i resserved, only 3 available, i will end up to have a loaner car, i was not prepared for, one more thing is when i make an appointment i ask if they have a promotion for tires they told me they dont have it on the system, and yet the email i receive last May 4, 2017, they extended the promotion untill the end of the month. This is the first time have this bad experience for almost ten years, Ivone and Sergio help me out to feel better, great discount on the allignment a loaner car free of charge

Very bad experience . I never expect this kind of services from one the best car company in the world. My car had ignition problem they took almost 20 days to fix it ,I don't mind for that and they charge me almost $2500 . But the problem was after 1 month same problem happen with my car again . I called them and asked for the help but the ignoring me , they put me on hold for 20 mins I was stuck in parking lot and it was too hot on that day . After 3 hr they send one of tow guy and he took my car to the dealership San Jose . I asked for alternative transportation because it was not my fault but they didn't provide any alternative transportation . I had interview on same day I almost lost my job but I thank god to save my job ,and agin they took 8 to 10 days to fix that prblm luckily they didn't charge me for this time but, I spent almost $700 for transportation because I have to go for my new job every day and its far from Fremont . Am really upset with the Serviece. I draw almost all the company car but I really like Mercedes car but in future I ll not going to buy mersedes just because of this kind of customer service .

Great buying experience. We walked-in without an appointment. Reached the front desk and asked for a test drive. Rex Luu (Chi), the sale man, was very helpful. He spent to explain differenr pro/ con between the glc300 and gle350 models and made some great recommendation for us. We took the the drive. He didn't not pressure us into a buy. When we decided to buy, he gave us a head up and the best price we can get. I did a quick check with multiple web source and it was really a good price. We go with it and and no back and force like others non luxury car deal I have been thru.

So far, it's the worst experience I've ever had. I wouldn't even give it one star but I guess it's mandatory. I bring in my car the first time and they had it for over a week and a half, charging me $1600 to fix my els. I go and get my car and 5 days later I have the same problem. They've had my car for another 2 weeks already now and at first they say it's my car keys. So they charged me another $400 to replace that. And I get another call saying hey. It's not that either. It's the eis. They're gonna charge me another $1200 on top of that. It's the worst experience I've ever had. I don't write reviews, but it's been a month that they've had my car now and they're just guessing.

My last maintenance visit for my Sprinter was what I expect from Mercedes, except a few month later when checking my battery I found that the Torx screws holding the floor cover and battery cover had been gobbered up and severely over tightened to the point I was not certain I could get them off and would have to drill them out.

I am very satisfied the services I received from San Jose Mercedes-Benz; my Service Advisor, Mr. Michael Widergren was very professional and knowledgeable and made sure that my car received the best services, the mechanic was superb made sure that my car was in tip-top condition and always send me off with a car wash. Mr. Widegren has been ours (both my wife's and mine) Service Advisor since 2003. He is the best so is San Jose Mercedes-Benz.

Well, maybe I'm spoiled a little -- or, maybe I'm spoiled BECAUSE I'm spoiled a lot by the great service at Mercedes-Benz of San Jose (and have been for a long time now! Which makes it a pattern of spoiled-ness). I've been a customer here for several years (a dozen years?) since before it was AutoNation-owned. But, fortunately, for most of these years I've had the same Service Advisor, Mike Widergren... and even the same salesman (who, sadly is not there any longer). But I've been thru 4 vehicles these last dozen years... and I've had nothing short of great experiences in that entire dozen. It's a luxury line -- so if you're complaining about nickels and dimes, you're already in the wrong place, the wrong car. M-B of SJ has always been about top-shelf service and attention. And when you are treated like you belong in a quality vehicle such as these, with respect and attention... well, that's pretty priceless. 12 years, no complaints, happy exchanges, consistent satisfaction = Happy Customer.

Excellent service dept. Danny was great. Very helpful throughout the entire process.

A very enjoyable experience from the first step to the last. Would not hesitate to purchase my next vehicle from them

Joe was very helpful and very patient in answering all our questions. I would recommend him to my friends.... already did with my sister in law. I hope he keeps the good work up.

Just buy my first Mercedes from Marco Mora. He is really nice and always checking if I have any questions on my new car. Highly recommended Marco & Mercedes-Benz of San Jose.

Sales Manager Alan provides best buying experience i ever had; Customer service rep Eric F let me feel i am the VIP all the way. thanks so much.

I placed order from Mercedes Benz website, pickup car from this dealer, they given me good service and I love this car.

First time buyer. Been to a couple dealers but MB of San Jose was the best. Erik Fall gave pleasant experience. Great Purchase.

Everyone I met was the reason for my purchase. No pressure, no haggling, and listened to what I wanted. Johan De Quant, Shaun Van Dick, Gabriel Cabrera and Joey SanFillippo were all good to work with. They made the purchase easy and no buyers remorse.

What happened to MB, my 2011 E5500 turned into crap at 85000 miles. Radiator and transmission exchanged fluids which destroyed both and everything in between. Damage was more than the car was worth. The Mercedes goodwill/loyalty program turned out to be a front for their anti-lemon law program. So, if your benz turns into a piece of grap, you are on your own. Lot's of promises with zero outcome.

Marco made it the fastest vehicle purchase experience I've ever had. I was looking at all those beautiful cars on their website and I finally made an inquiry at around 9 PM. I got a response from him within minutes! The next day I drove away with my dream car. No hassle. It's that easy! Thank you Marco and everyone at MB of San Jose! This is truly above and beyond. Great job!

Marco was the real deal. He understood what was important to ma and figured it out. Great customer experience.

Very good service and nice costmers services with good and I will go back and a lot of busines with the company in future and refers all my family's member and friends

I will try to explain my rating. Ed sales associate cool guy, he tried to make it right, so this rating is not for him but rather for the way this dealership conduct business. Ive dropped my leased car, that went pretty fast as I have had done my inspection and etc prior to drop day. In case you guys didn't know, if you drop the car but not jump in the new one, Mercedes charges you $650, when I asked what is that, they couldn't explain it to me, but I figured it out on my own. So, no issues here either. Now, we get to the interesting part, I have asked them to quote me a very basic c300 for 24 month with 10K miles. Few minutes later they came back with numbers, based on the numbers, I think I was get a quote for S class. I showed them an estimate I got from another dealership which is half of what they are asking, counteroffer came back but, the numbers were still pretty high. If, we take a simple math, they are asking me to pay more than half of the car price, on the short term lease with low milage. Last night, I got few more estimates from different dealerships, all of them came in at least $150 cheaper on the monthly payment.

Thanks so much Vinnie Do at Mercedes of San Jose , Vinnie is such a great honest sale person that really patiently help me every step of the way to get to my dream car , love my new 2017 GLS 450 .

This is the 3rd car we have purchased from this dealership. Our sales rep Jearond was very courteous and very knowledgeable about the products. The same is true for the sales manager and the rest of the staff members. I will recommend this dealership to my friends and relatives.

Everything went smoothly. No problems at all. Everyone was very helpful. The dealership was great and we love the car we got.

Thanks to Jay for the hookup... Didn't care much for the finance manager, tho. He was rude and not very helpful. Over all a good experience otherwise.

I purchased a new Sprinter Van from these guys and though it took a liitle longer for the van to arrive from Germany since I wanted a very specificset of features, the responsiveness and curtesy of Will the sales representative was outstanding. Great place to shop and buy!

The buying process was long and facility is not highly and artfully decorated. You would not amaze if you enter the building just like the one in Dubai. They were not able to fix the noise at the back of my car cuz the service department is closed and up to now cuz Walnut Creek did not coordinate well with San Jose location. I like the car but it seems like there's no proper coordination and did not get any freebies and the free gas.

MB of San Jose is the best in customer service! They treat you like family and give you the best package possible! Thanks to Chester Lam and his team!

very outstanding customer services. Greatttttttttttt!

I found the car of my dreams at Mercedes-Benz of San Jose, but I live in Colorado Springs . Jearond Abad made the paperwork process so easy! We flew out, were picked up at the airport, and completed the transaction within a few hours of touching down. My husband and I drove the car back to Colorado Springs and are in love with it! I would recommend not only the dealership, but also Jearond, as he made everything painless! Thank you to everyone that was involved in our transaction you all are amazing!!!

Most excellent experience, the sales rep was very courteous and very knowledgeable in the MB brand and of the vehicle. Clean and very organized, welcoming environment. I purchased my vehicle through USAA car buying program, they were very aware of the rules, it was a very smooth purchase. Would definitely recommend to others.

All staffs are very knowledgable and very helpful in making a decision. Johan (our sale manager) is the best. Love customer service there. I feel welcome with no pressure at the dealership.

This guys really suck, they might be polite when they greet you but they don't really give a crap about the costumer's needs, perhaps you can consider going to a different place next time you need some assistance.

I live in Southern CA and I wanted to lease two more electric cars from MBZ, but the cars we wanted weren't in the area. I found two online in San Jose and wondered if it was even possible to get them down to us without added hassle?? The paperwork, inspection of the cars, acquisition, transportation fees??? As it turned out in the end it was actually easier than our previous purchase in our area, less driving for one. The Notary guy came to us and the cars were dropped off on our driveway. Our sales rep Johan De Quant really put our minds at ease. I was suspect, ( naturally paranoid I guess,) but I gotta say he really came through.

Joseph Ngo's service during the whole leasing process was very professional. I was satisfied at his helping on leasing my new CLS.

Great experience very friendly staff faster sale service ever experienced Thanks

From start to finish Jearond simplified the process and provided us with excellent service on our purchase of the Toyota Corolla for my mother. He even went the extra mile by taking the vehicle to a Toyota dealership so a service recall could be accomplished prior to us taking delivery.

Van was delivered to my bakery with paperwork...easy & quick

I did a lot of shopping around and talked to quite a few Mercedes dealerships. I live in a rural areas 150 miles away from M-B of San Jose and Jearond Abad made the purchase of my special order C63 AMG very smooth with just a single phone call and a couple of e-mail exchanges, answered my questions promptly and kept me informed on the progress of the build. Equally important, I was given a reasonable discount right off without a lot of time-consuming negotiation. Very professional and accommodating.

Very professional and educated -no pressure nor haggling- staff and process. A very smooth buying experience with clear explanation of each step of the process. Buying and trading cars always bring a certain level of stress. We were impressed by the quality and attention received. Since this was our first experience with AutoNation it has been a delightful surprise. Keep the good work!

Bought a 2017 C300 for my daughter here. Great salesman Vinny. Great service. Thanks Mercedes Benz of San Jose!

My frind sue love it.

Definitely a no pressure / no haggle establishment. Proof is in the pudding and it does the talking. Marco Mora listened and stayed very positive through the process of man and wife shopping, need I say more, and directed us to the exact car while exceeding our expectations that we desired. When we eventually drove off the lot with our dream car (used) we noticed a crack in the windshield and called Marco right away, Mercedes and Marco were very sensitive to our issue and explained perfectly the next step to resolve it. All and all we started the new year with what in our opinion was God sent for our lives. Happy MerceDAYS!

I've purchased several cars over the years and have always dreaded the long drawn out experience. I have to say, the service I received from Mercedes of San Jose was amazing. Our sales rep, Mike, was friendly and accommodating. At no time did my wife and I feel rushed or pressured. Their One Price offering was surprisingly reasonable and cut out the need for annoying back and forth offers. What usually would take half the day, the whole buying experience lasted only a few hours. Every person we felt with from the dealership were friendly and professional. Highly recommend visiting this dealership when looking for a new car.

Great experience with my car purchase! We will definitely go back!

I just purchased a used 2014 glk 350 Mercedes from Marco and am so happy with the car, and Marco was so professional and helpful! I recommend this dealership and especially Marco for helping us to get the best used Mercedes!

The wife and I had a pleasant experience in setting up the lease of an electric Smart car at the San Jose Mercedes Benz dealership. Joe Ngo was very helpful throughout the process and I would recommend him for the customer service that he provided.

I want to thanks to my adviser ivonne yesterday for helping me out on my car service..

Recently I leased a GLC300 from Mercedes-Benz of San Jose. Alan Ziffer there worked hard with us in a straight forward manner, and we am happy for getting the car we need. Vinnie Do took us to test drive and patiently introduced the key fatures in the car. Joey Sanfilippo covered all the details about the car, and we learned a lot from him. Finally, appreciate very much Vinnie and Joey delivered the car to our home. Overall, we are very satisfied with the experience we had in Mercedes-Benz of San Jose..

Excellent salesman;) Very fast buying progress. Price was reasonable. Actually I got a huge discount on both price and interest.

Fabulous, very fast service, very friendly staff, and with accessibility pada negotiate about the down payment. A quality service

Thanks Erik, my experience at Benz San Jose is very satisfied. He is very helpful to get the all the information I need and I am very happy to have own the new Benz C300. Tony is the manager that help me to get a very good deal. Thanks all the staff at Benz at San Jose.

Good customer service and was given a good deal. Buying process took less than an hour.

We were very pleased with the entire process of ordering and receiving a perfect GLC300. Alan and Michael did an amazing job helping us get an order in - providing guidance on key decisions, getting us an earlier delivery date then proposed by other dealers, and working with us to get the best possible deal out there. Alan kept us well informed during the entire build and shipment process, and the pickup of the ribbon clad showroom car was definitely beyond our expectations.

This was my first time at the Capitol dealership and the service was great. My advisor Josh was very helpful and kept me up to date on the entire process. I will definitely return to Mercedes-Benz San Jose for future services.

Best experience at the Mecerdes Benz in San Jose. I couldn't have asked for a better car buying experience. My salesperson was Jearon Abad, and he was awesome.

We called ahead to make an appointment for this Saturday SEVERAL days in advance, and was told that the service department checked and confirmed tires were available. Low and behold, I drop off the car for service on time at my appointment at 8:15am, and wasn't told until around 11:30am that NO tires were available. What was the point in telling me they were available?? Now my car has to stay for the weekend, and was not offered any rental car to use, and need to cancel part of my work day to pick up the car last minute during the work week. This is a loss not only to me, but to the patients that I take care of as a nurse practitioner, I am extremely disappointed in the service. I can only hope my car is actually ready when they say it will be and that it actually gets fixed properly.

Great experience. Simon Wagner helped me to get the car from other location and made my buying process enjoyable! I've dealt with terrible dealerships in the past and I admire Mercedes Benz of San Jose for their professionalism. Simon Wagner was friendly personable and has great follow-up. I got the car I really wanted at a price I was comfortable with. I would highly recommend this dealership and Simon Wagner to anyone! I love my new Mercedes Benz, Thank you!

Jay made this one of the easiest car purchases that I ever made. I am very happy with my 350 GLK. Jay was very knowledgable of the different models that I was looking at. He listened to what we needed and how much we had to work with. I would recommend this dealership to everyone. Jeff McFarlane

The salesman was very thorough. The facilities was very clean.

I have been trying to get assistance with getting my Smart Car to this dealership for a recall repair. I have left several messages for the service manager and have yet to receive a return call. I guess the only way to get any action is to complain online.

It was a great experience. It was efficient and pleasant especially compared to a traditional auto dealership visit.

Have worked with Joseph NGOs for a number of years and his service is excellent

No hassle, just good all fashion none pressure car buying experience. Joseph Ngo is a great guy, great sales person, He's the reason why I lease my sixth Mercedes vehicle. Always on top of things, easy to deal with and don't have to break His arm to get a great deal. I recommend Auto Nation on your next purchase.

The whole experience was without any issue. We were treated with courtesy and professionally.

It was good experience working with Joseph and Tony, very reasonable, accommodative and helpful. I was leasing a car for the first time and they helped me through the process with ease.

Jearond at Mercedes Benz San Jose was amazing. Friendly, helpful and easy to work with. We will continue to work with him for all our future MB needs.

I received much better service from otber MB dealers, they must be selling too much.

It's never fun buying cars, but I was treated well. We did the dance I try to get the best deal and the dealership try to make as much as they could; so the dealer made the best deal and I did the same.

Would highly recommend dealing with Mr. Joseph Ngo when buying or leasing a Mercedes. Joe will give you an honest opinion of what he thinks would fit and will get you the best deal.

Regarding Parts Dept: I purchased touch up paint for my MB CLS 500. When i purchased it they service rep took the paint number off my door panel as well has entered my VIN #. He sold me the touch up paint. Which came with no instruction as well has he gave me no instruction. Touch kit contained the paint and clear coat. When I got home I had to research how to apply paint and went ahead and did it to the best of my knowledge. Well the result was BAD. The touch up paint color was a dark gray and did not match the color of my car. it was very obvious and noticeable. I called parts dept and sales rep told me to bring paint and my car in. on morning that i returned back the sales rep test paint and agreed it was darker. when sales rep saw my car he also agreed paint was wrong color. But before anything could be corrected the Detail Manager need to give his second opinion. Detail manager looked at my car agreed touch up paint was dark. he even did test of sample paint on my hood. I got concerned cause he added two more spots of touch up paint on my car and what if my hood and driver side rear door was not corrected. well conclusion was, per detail manager, I had correct color of paint but i added to much. which was not true! He also stated there is not guarantee of touch up paint matching on silver and gold cars. Again he stated I applied it wrong. Then he got rubbing compound to remove the 2 spot he added to the mess on my hood and they would not come out. He told me i need to take my car to a detail shop and have them correct it. I told him why cant his detail shop do it and he told me Bischoff does not have a detail dept. Which was a big lie because Bischoff MB does have a detail dept, Plus wasn't he THE DETAIL MANAGER OF DETAIL DEPT. ?????? The sales rep and detail manager said every false thing to justify my they were right and I was wrong. And they tell me I applied touch up paint and and clear coat incorrect when they sell the product to customers with no instruction attached and they don't take the to instruct a customer on how to use product (even though i did apply it correctly!). So I left with CLS 500 with spot on my rear driver side door and spot on my hood. In addition to to 2 spots that the detail manager added and could care less that he added to my problem. I gave only 1 star for Bischoff attempting to look at my car

Joe help us with our 3rd E-Series. Great guy, highly recommend dealing with Joe when buying or leasing a Benz.

It ' s been a great experience in this car dealer. They are as good as you can get the car you want. very professional and experience and great people.

Joe help us out with our 3rd E-Series. Great guy, highly recommend dealing with him when looking for a Benz!

This it's the place where you can take the time looking for the cars and not body bother you but the seller person it's ready if you have any question.

Overall pleasant experience of buying a car. Lot of flexibility and patience to let us pick our options for customization, patience to answer the questions and indeed deliver to the expectations. Would help to reduce the amount of paper work.

We ordered our 2017 Mercedes Benz GLE 350 from Mercedes Benz of San Jose. Every contact and everyone we dealt with was friendly, professional and treated us as a valued customer. From the sales Dept to F&I to the Concierge who walked us through all the systems of our new vehicle.

Owning a Dodge Sprinter, I felt accepted and the service has been very good when I take advantage of their promotions. As any dealer, their prices are expensive in doing service repairs if not using promotions.

Excellent service! Purchased a Mercedes pre owned and have had maintenance performed there as well.

They had good inventory of used vehicles at good prices.

Jearond was able to give me a great experience for leasing my first Mercedes Benz. He answered all my questions, but also took the time to ask what I was looking for in a car. He gave me the best deal possible and made the process quick + easy. Thanks again.

Great experiment . I have bought a new car here. The dealer is so friendly and patient to answer your question.

Customer is excellent. Buying process for me is very quick (don't have to wait for hours). Overall I'm very satisfied with the service that Vinnie Do provided us.

Great showroom and has awesome collection if Merc and smart cars.

I was looking for a Mercedes Benz C450. Alan did a great job. At first we had a hard time finding a perfect match of packages, so he asked me if I could wait for few months he would order a customized C450 for me. Since I could not find the configuration I needed. I agreed to place the customized car order. The car was delivered as said in 3 months. He was really good to respond to my mails, any queries I had. I got my first car thanks to Mercedes Benz of San Jose, who provided me a great price for my car.

I went to the dealership to buy a CPO Mercedes C250 I saw online. Vinne, the salesman greeted us and was very helpful.

I saw a CPO MB C250 online and went to the MB San Jose dealership to look at it. Vinne, the salesman greeted us and was very helpful in the buying process. The car had some slight cosmetic issues in which he said would be repaired. However, the repair process has been slightly out of schedule requiring multiple trips. Overall the dealership has been a very pleasant experience though.

I've been buying a car at the San Jose location, and we have been treated with the best customer service. The Last (4) E-Class Joseph Ngo has been extremely helpful in making our decision, he always makes sure we are not pressured, he waits until we are ready, and insures we gather all information before final purchase.

Great Service & pricing

I was hesitant about the dealer after looking at nationwide reviews of AutoNation, but the experience was great. Per their online inventory, they had exactly the vehicle I wanted at a very nice price. No pressure, no headaches. An easy and enjoyable purchasing process.

My experience in Mercedes Benz San Jose dealership was simple and great. I end up purchasing my new car here.

I have always had an excellent experience with Joseph Ngo. He's the best.

Dealer had large inventory of vehicles in which I was interested. Sales specialist was well-informed and helpful. Pricing and trade-in allowance were both very fair. Test drive and buying experience were painless. Hard-sell techniques were NOT used. All in all, a very good experience.

Great experience, will be returning for future cars

Every process was smooth, and I didn't spend too much time in the dealership.

Great experience! I have never thought that driving a Mercedes-Benz could be so affordable. I have been shopping around other dealers for the best price and decided to visit the Mercedes-Benz of San Jose. The process was fast! The seller was friendly and professional. I would definitely recommend this dealer for my friends and family.

It is like you are one of the elite on a poor man's budget.

Mr. Will Eugenio dealt with me for over two years in my search for what I believe to be the ultimate automobile. When my original model (Mercedes Sprinter) turned out to be a larger vehicle than I wanted, Mr. Eugenio patiently waited for the new Metris to be imported. Mr. Eugenio then patiently waited for me to discover that the Metris was my ultimate automobile. He gave me a decent discount on the vehicle and apllied no pressure, whatsoever. After the sale, he answered my emails. What a wonderful experience. Tom Liggett.

Patient, wonderful buying experience, even though it took me over two years to buy the car.

Best car purchase experience. After researching the car and price I was looking for I got the car I wanted. It was only possible with an outstanding sale and finance people I felt with. It talks a great deal about their management team as well.

I had a wonderful experience with them, and I'll definitely recommend this deaeler to my friends.

@Benz of San Jose, when we walked in the show room, we were undecided about Benz or Lexus, But as soon as we were greeted by Vinnie(Ving Do), and made to feel a valued customer, we made up our mind. Excellent customer service, very friendly and knowledgeable, not too much of haggling for a good price. I am very happy with the customer service including the financial advisor and Joey our tech conceriege who helped us navigate through our new buy. I highly recommend the dealership and the service. Keep up the good work! Best wishes Kiran and Madhu

Excellent service. If you did not know, you can park your car at the dealership and they will drive you to San Jose Airport and pick you up when your flight comes back. Your car is washed and cleaned when you get back. All this for no charge. Of course, nothing is free. You had to have bought the car from them so you just paid for this service up front. However, the car I bought from them cost me the same as any other dealer, so I guess the service is free.

I had a wonderful experience with this dealer ship. I highly recommend this dealer.

Great buying experience! Vinnie and Johan were super helpful. Excellent customer service.

this dealership is one of the best I have ever worked with, I saw the car on the internet, spoke to the internet mgr and made a deal subject to inspecting the car, I was in and out of dealership in about 2 hrs, No Hastle, super polite and helpful staff, these people are great! I highly recommend this dealership

Simon at this dealership was very friendly, very knowledgeable, and very accommodated. His manage, Tony, was very supportive and responsive. I drove away a 2016 E-350, enjoying the car and enjoying the buying experience!

Recently I bought my new Mercedes-Benz from this dealership. I shopped around many dealership around bay area. At the end I selected Mercedes-Benz of San Jose due to their great service. Sales person was very knowledgeable. He spend lot of time in explaining each and every feature of my new car. I really felt like a VIP at this dealership. Great job guys, you really deserve five star rating.

My entire experience at MZB of San Jose was excellent. From the moment I stepped into the showroom to when I drove off in my new S550 I was delighted. This is a very smooth running establishment. In past years, buying a car could be stressful . Not here. My salesman JOHAN & sales manager Vlad were outstanding . I will return

I purchased a new factory-ordered 2016 C300 from MB San Jose. The salesman was Vinnie Do. He was very nice in explaining all the information to me. During the time while I was waiting for the factory-ordered car to be delivered, Vinnie always kept me updated on a regular basis. Would definitely recommend this place to my friend.

I had a great experience getting my first mercedes-benz. Sales rep were very friendly and helped us out with our needs. Shout out to Johan for being patient with us and cleaning up after my kid who spilled the hot chocolate, twice! I am very pleased with my C300 and I would surely come back to purchase my future benz with this store.

Awesome best services ever nice staff nice building

We bought a 2016 GLC SUV from MB San Jose. The dealership facilities are very nice and very well maintained; their vehicle inventory is excellent. The salesperson, sales manager and finance manager worked together as a team to expedite the overall process and respond to any questions. All involved are very experienced, customer experience oriented professionals. Highly recommend them if you're pursuing a new or used MB.

Alan help us with our purchase all the way thru, very seamless and professional. Relax and fun. Joseph the Finance Manager is very clear, fun, very professional all the way. Everybody you get to meet at this dealership are friendly and accommodating Mercedes Benz San Jose is great place to buy a car.

I had the best experience ever at this dealership. Was able to drop off car the day before my appointment so as not to interfere with my work schedule. Great courtesy vehicle, attentive service, washed car and cleaned interior...didn't try try to screw me on the parts cost... I ended up paying $77.00 total. Warranty covered everything else. They have my business.

I was in the market for a new Sprinter Van and Mercedes Benz of San Jose had the best availability on the Peninsula/South Bay. I worked with Will Eugenio on my purchase and he was very responsive and helpful during the entire process.

Purchased a 2016 Sprinter Van from this dealer. They helped me find the vehicle I wanted with all the options, and had it delivered within a few days - faster than I expected. Just a very positive vibe from the staff. Way to go!

My leasing experience was great. All the salesman staff I met were very helpful, offered good advice while helping me make the best choice; financially as well as emotionally. I appreciated their input and I will certainly recommend them to my friends.

Called in for an appointment, got to work with Jerry. Absolutely terrible experience. 1) Jerry knew barely anything about the mercedes c-class that I test drove. asked him simple questions and he said he didn't know. 2) throughout the test drive Jerry was texting someone. did not seem like he really even wanted to be there. 3) when I asked for a printout of the lease payments, to which he initially said was a easy task, he got defensive and asked for many documents. In all honesty, the white couple next to me who were getting helped were treated 10x better. if you are a person of color, reconsider going to this place.

Recently we just purchased a CLS 400 from Mercedes-Benz of San Jose. Vinnie Do was the sale man. he was such a friendly,fantastic saleman to work with. he gave us a nice discount and made things happened. i 1000% recommend you to go to him for buying new Mercedes-B.

It was a great experience at Mercedes Benz San jose. Sales staff Jearond Abad was very helpful and helped with test drives and going over features. In general it helps when you have friendly staff when you make such a fun and important decision.

Osvaldo Yanez from Mercedes-Benz of San Jose helped make my dream car a Reality.

I had an unfortunate accident and needed a new ML350. After discussing with the internet Manager, Jearond Abad he let me know that the ML was no longer being manufactured and they moved to GLE. He invited me to check out their inventory on line and pointed me in the direction of a vehicle they had in stock. I set an appointment with him, he had the car out front. I stepped in, drove it and bought it. Jearond was very friendly and no pressure. They gave us a terrific deal and we drove away very happy.

Will with the mercedes sprinter division was an absolute pleasure to work with. He took the time to cater to my needs and my terms. I never felt like I was being "used car saleman" tricked. Thanks for all your help and for my new 2016 mercedes sprinter!! Cheers

We had an amazing experience buying a Metris van at this dealership. We went in on a Sunday afternoon & picked out a van that matches our business need. The Fleet Manager, Willie Eugenio, was off that day but he started on the paperwork the following day, Monday. The submission of required paperwork was painless. By Wednesday all documents were in order. We picked up the van that Sunday, our only available day. Willie came in on his day off to complete the purchase. He was very professional, knowledgeable of the product & thorough in every step of the process. We highly recommend this dealership & highly commend Willie Eugenio.

I just purchased my new Mercedes ML350 at San Jose Mercedes and would like to share my positive experienced. Our family was in the Market for an ML350 for several months. When one was available that met our criteria, our friendly sales agent Chester Lam gave us a call. We came in that Friday night and walked out with the car that we've been searching for. Chester Lam and his team stayed late that night to complete the purchased. Him and the team at San Jose Mercedes made our buying experience very pleasant and effort less. I couldn't be happier with the car and am grateful to have met such wonderful, honest, caring people at Mercedes Benz of San Jose that made my buying experience unforgettable.

I had a great experience in buying my car, it was smooth. Jerry Ton was very helpful and made us comfortable.

Tony Wood he is excellent sales if my friends looking for new car I will definitely recommend to him

Last week I bought my E350 at Mercedes Benz of San Jose. I am very happy with the services of Shaun Van Dick and Mike LeGear. They made my car shopping experience very pleasant and stress free. Mike was very patient with me when I couldn't decide on the color of the car and wanted to make sure that I was completely happy. A day later I called him to ask to swap my floor mats to a darker color set. He immediately offered to swap his own set which he has kept brand new with my own. I have never seen such service anywhere else. Thank you so much Mike!

This is probably one of the easiest and least painful experience I have ever had. Mike was extremely helpful, patient (I tend to over ask at times), and easy to do business with. I actually wasn't really even thinking of leaving with a new car but it was because of the ease of negotiating a deal with Mike (the car can only do so much to sway me). Not only that, he followed up with me to find out how I was liking the car and told me that I can always reach out to him should I have any more questions in regards to the car. Highly recommended salesperson and place.

I was looking for a Mercedes convertible. I was happy to know that there was a local dealer who could satisfy my needs and make the buying process painless and easy. I was able to find the right car at the right price and am a happy customer!

Elaine in service strung me along forever before I gave up on getting their help. However, I should not steer you away from sales, that part was very good. Go to San Francisco for service and avoid the torture of service (lack thereof) here.

Came by with a friend on 5/4/16 to look for a Mercedes and not one salesman acknowledged us.

Our salesperson, Jearond Abad, was excellent. We contacted him via email after seeing the car online. His communication was excellent and really was the reason we decided to go immediately to the dealership to go buy the car. This is my 4th Mercedes and I am extremely pleased with the one we bought from Jearond.

No better term then any other car dealer Just want your money. Don't want too see you unless you are giving them more money. And will beat you up on your trade when you go to turn it in. Don't get me started on the salesmen. Seem to all have Mid East ties

I recently purchased my AMG CLA 45 at Mercedes-Benz of San Jose from a special order. I was impressed that the car came in early than they had promised it would arrive ~ 3 months. The Team, especially, Vinnie Do and Osvaldo Yanez went above & beyond to provide me with 100% level of customer service. They have made my purchase experience so smooth, quick, & easy. They were very responsive to my calls, email, & provided me status updates while the car is in production. In addition, they were very thorough answering my questions and knowledgeable with the buying options. After a few days I picked my car, Vinnie checked in with me to see if I have any additional questions or need help to operate any of the features. I highly recommend future buys to my family and friends. Since my sister was with me at the time of purchase, she was impressed with the level of service. She has placed an interest of waiting for Vinnie to contact her when the new 2017 C 300 arrives. Thank you so much for all your help!

Car was as advertised and delivery out of state was smooth. Thanks ~

I'm very much satisfied with my MB car with the help of our salesman in San Jose, Ca. He's very friendly and patience to answer our questions regarding to the car that we purchased last weekend.I highly recommend this place.

Great experience with a very pleasant and helpful salesperson, Tony Wood, and the Finance manager Troung. The only reason that I give 4 stars for the buying process is that the day I was there, the finance department was backed up due to the fact that they were extremely busy; so it was a slow process.

Past weekend we walked in to the dealership first time just to check out some cars. We ended up buying a pristine GLK on the very same day. They have a large selections of cars and the facility is immaculate. We were lucky to have Jearond Abad as our Sales Manager. He is extremely knowledgeable and upfront, therefore making our car purchasing experience painless and even enjoyable. We will come back for sure in the future.

Last week I bought my E350 at Mercedes Benz of San Jose. I am very happy with the services of Shaun Van Dick and Mike LeGear. They made my car shopping experience very pleasant and stress free. Mike was very patient with me when I couldn't decide on the color of the car and wanted to make sure that I was completely happy. A day later I called him to ask to swap my floor mats to a darker color set. He immediately offered to swap his own set which he has kept brand new with my own. I have never seen such service anywhere else. Thank you so much Mike!

Buying my C300 at Mercedes Benz of San Jose was a very positive experience. I found everyone to be professional, especially Joey, who was very thoughtful, helpful, patient and thorough.

I've purchased two vehicles from Mercedes Benz of San Jose over the past two year. Jearond Abad, my salesman, did a good job working with me through both transaction. He also lived up to his word in providing services the car needed after the sale. I'd recommend Jearond to others.

Was great purchase experience. Fair price without hassle.

Just purchased a 2015 C-300 from Mercedes Benz of San Jose. I was impressed with the customer service from Jearond. The car was a birthday gift for my wife and he made it as special as I could ever want. I didn't get a hard sales pitch which I appreciated. Jearond took the time to show me videos in his office of why Mercedes Benz is a safe car, and even emailed the site to me. Even the manager called me after I a left her a great review of Jearonds professionalism.

Everything is great, nice quote via email, just need to be there to complete the paper work.

was a very pleasant experience from the get go, the sales person was very prompt and helpful in responding to my emails and that is the reason I bought from the dealet

Jerond was patient with my lengthy decision process, made the actual signing efficient, and followed up to assure everything was in order and I understood the nuances of new tech on the vehicle.

I highly recommend this dealership. They offered a great deal, quick financing and ease of purchase. Overall, a good buying experience.

In all honesty it has been a unique and extremely satisfying experience to lease our SLK350; around the end of January 2016 from Mercedes-Benz of San Jose, California, to join our Family 'Fleet'. One of our Internet savvy family member did comprehensive research on Internet for the car of our choice including a few phone calls and e-messages exchanged with Mercedes-Benz of San Jose, by one evening. And an appointment was set for the next morning to test drive the car... with the promise of the BEST PRICE (we knew our numbers for the deal)... with the Internet Sales Manager, Rod Farzad, at this prestigious dealership. We drove 60 miles from our town to the dealership next afternoon. Mr. Farzad was very professional, trustworthy, and courteous to take for a Test Drive, and he offered the most competitive market price. There was no need for price negotiations and the 36-month Lease Deal was signed within the hour. The Finance Dept., Gabriel Cabrera, in particular, was very professional, thorough, and courteous to handle the lease financials. We were ready to drive the car home the same evening as young and knowledgeable Joey Sanfilippo, Product Concierge, explained all the bells and whistles of the cute SLK350. The entire effort from first contact to to driving away our Mercedes-Benz car from the dealership was less than 24 hours to our delight and exceeding our expectations in every respect ...thanks to the Sales Team... and our Special Thanks to the STAR OF OUR DEAL, ROD FARZAD. The Sales Manager joined his young and competent professionals to congratulate us at the end.

Rod made the purchase of my new c63 a pleasure. The finance person was so friendly and accommodating. I was totally impressed

My salesman is Marco he answer all questions I needed to know very knowledgeable and I'm happy with my transactions.

I had a very pain free, easy purchase of my MBZ SUV. The sales and finance sales people were proffessional informative and pleasant.

Chester in San Jose was amazing and is still helping us on the satisfaction of our new vehicle

I was looking for a lease return with specific features. They had one that we inquired about and we came to an agreement on price over email, then we realized we had sent the inquiry in on the wrong VIN and turned out the car we actually wanted was sold. They had another car with the same features that had just come in on a lease return but not been certified yet.. We took a look in the dark and it looked ok. After it went through the CPO process we came back to pick it up and were not happy with the condition it was in. The mileage was high and it was a little beat up. They found us another car that week and had it shipped to their dealership and got it certified. We went to pick it up and it was great. Car buying can be a really bad experience but things went well here and we were happy with the whole process. They also gave us a fair price on our trade. We much prefer settling on the price over email and just needing to do paperwork in person. While we were waiting on the car we ended up buying, we continued to look online at other dealerships for a car with the features we wanted. We found one at a dealership about 150 miles away, for about 20% more $$. We feel like we were treated very fairly here and paid a fair price for a great car,

Came to look at used car of a different manufacture. Was treated as if I was buying the best car on the lot. Very professional and helpful personal. Was pleased with the service. Would recommend to all for the service I received. Would drive 137 miles to this dealer first.

I contacted M-B San Jose on Saturday and made an appointment to visit their office the next day. The sales rep, Marco Mora, was very courteous, professional and knew his products well. After a short test drive, he helped me select a new GLA250 which meets my needs better than one I had originally selected myself. The price was better than other dealers I had talked to. There was no high pressure sales and no drawn-out price negotiation. The rest of the people involved from Finance to Concierge were all very courteous, patient and professional. I drove home in a new GLA250 after spending less than 4 hours at the dealership, including time for them to prep my car. It was a very pleasant experience.

Even though I only bought a used $7,000 car I felt like I was still treated with the same care and respect as a customer spending much more. The car is lovely, the process was relatively quick and easy, and I feel like I got a fair deal.

Mike LeGear was great. He is a knowledgeable sales professional and worked with us to find the right car at the right price. He made the process easy and transparent.

Quick, fair, and accommodating service from this dealerships especially compared to nearby dealers

Surprised. The lack of responsibility and professionalism makes me more sad than upset that human beings could act that way. We can take our business elsewhere but at the start of the new year the Salesman (Johann) and Sales Manager (Vladimir) left my mother shocked and disappointed. I was helping her look for the "perfect" car and in the evening they told us that they had what we wanted and could give us the deal we were looking for if we got their before closing same day. The original car we wanted was sold so they called us with this alternative. We got there, didn't even see the car because it was being delivered the next day. We were there for over 4 hours, traded in a vehicle, and signed the contract. Unlike most women, we negotiated the final sale price and signed on the dotted line. All smiles from the sales and finance team. We thought we had our new car. The next day (the day we were to pick up her new car) they called her to let her know that unbeknownst to them another sales member had already sold that car and that she couldn't have it. Their bogus explanation was that they have 16 sales people and its hard to know what's sold or not. I don't care what planet you're from but this is unacceptable. With one salesman AND the sales Manager you don't know if the car that hasn't been delivered yet is sold or not? The first car we wanted was sold but they had this new one coming available...but you didn't know this new one coming available was already sold? Stinky Stinky. Then they called her back on the same day and said "nevermind! that person decided not to buy the car after all so she could still get it". What the heck do they think they're doing? My bad feeling is that they regretted selling the car at the price we negotiated and contractually agreed upon and thought they had found a buyer who would pay more. If that is the case then they lied and acted like vile human beings and represented the stereotypical and prejudiced view of the sleazy car salesmen VERY WELL. If not, then it still speaks volumes of their business practice. Meanwhile, we went to the benz dealer my father uses in SF and they called to apologize after they heard the experience and want to offer us the same car with more options at the price we negotiated. They even told us how we could go straight to one of the heads of corporate MBUSA to complain. Anyway, they will continue to sell cars and I'm too apalled and frankly...too busy and important to deal with such unprofessional and sad human beings at the start of this new year so I'll have my mom go home with her new car from a honorable dealership and pray for these folks here to see their wicked ways ;) Cheers.

Highly recommend contacting Tony Wood from MB of San Jose. He is great to work with, honest, helpful, respectful and earned our business. Tony was very patient and answered all of our questions, provided us with excellent service, kept us informed of all the negotiation details and was very, very fair. If you are looking for a Mercedes, it is well worth your time to contact Tony. Actually everyone from the dealership is great to work with, overall just a great experience.

Michael took the time to answer our questions and work around our busy schedule to have the paperwork and car ready when we needed it.

I live in Portland, OR and purchased a used car from them down in california. we had many back and forth calls and finally settled on a price. it was a little troublesome getting the details hashed out to do an out of state purchase and i was a little upset that i couldnt drive the car home without paying the california state tax but thats no big deal at all. they were very honest and up front with all their policies and were EXTREMELY helpfull and honest about the details on the car and even pointed out all the minor paint defects. they did send a notary to my work address to handle all the paperwork and it went very smoothly. Vinnie Do, the salesman i worked with, was extremely helpful and patient and went the extra mile to work with me. When I received the car it was in exact condition as described. I love it and have 0 complaints.

Our sales person was Marco Mora at Mercedes-Benz of San Jose. The car buying experience was easy and pleasant. Marco was very helpful and easy to deal with. The price was great and services of the team was great. We are very happy with our purchase. Thanks so much Marco for the friendly and professional services you provided.

Had the worst service experience ever. Set an appointment at 9:15 am for B-Class recall service and arranged a loaner car. I asked if I can drop off early so I can get to work by 10 am and on the phone they said "of course". When I arrived 8:55 and they cannot find my appointment and paperwork. They asked me to wait at the lounge while they sort things out. Fair enough. Waited 20 min and no one came. I went to the cashier to ask their help to track things down. They told me I've arrived too early so the assigned service manager isn't freed up yet. 9:20 am Mike the service manager finally came around and asked me to sign an early release form so "I can get on my way". I specifically asked to please charge the car and got a promise it will be. Can't help appreciate the irony of "early release" when they are 5 min late. And even though I reserved a loaner car it took them until 9:35 to get one ready. Of course, I didn't get to work by 10 as planned in the South Bay commute traffic. In any case, if the experience ends there then no big deal. Can attribute to just a busy morning. I dropped by to pick up the car 5:30 pm and without much thought drove off the lot. 5 miles down I noticed the car was not charged at all. I had a work dinner to get to in Los Altos and a drive back home to Pleasanton. With only 38 mi range I cannot cover both. I drove back to the dealer and asked for a loaner car. They arranged it but say they will have to charge for gas. Huh? The dealer wants the customer to pay for gas on top of the mistakes and inconveniences they caused by not charging the car as promised? And it was for a recall service after all. Conclusion: I don't think anyone there deliberately had a bad attitude, just incompetence every step of the way. As a whole there is just no coherence in customer service. With so many MB dealers in the Bay Area no reason to ever go back there again.

I had a great car buying experience. They had me in and out of there quickly with exactly the car I wanted. Great customer service.

Thao was friendly and knowledgeable, He did not push me into a sale. I enjoyed talking to an honest salesman who wasn't out just to sale a car, but to make the customer happy!

Went to Mercedes of San Jose and Vinnie was the sales person, a lot of freedoms when we were choosing the car, didn't do any hard sells on the current lot. Actually, he spent quite some time on searching for our vehicle and when it comes to negotiation, it was really easy and straight forward! Most importantly, the price is lower than everywhere else!

I'm really satisfy the sales service from Jearond Abad. Jearond was able to provide all the options of the vehicle I was looking for and provided quick response.

Had a positive car buying experience from Jearond Abad of Mercedes Benz of San Jose. Jearond has the initiative to find a car with the kind of options that I was looking for, instead of trying to sell me a car from their existing inventory. In addition, Jearond is quick to respond to queries. He made my car buying experience positive and hassle-free.

They'll promise you great service and then when your car isn't working properly they won't have appointments to even look at a small problem for weeks and the loner cars they promised would be available to abate the long wait time for appointments aren't available until after the appointment and if you do want the loner car your appointment will have to be at an even later date... How does that even help me? How is that service? I'll now have to pay for a rental car out of my own pocket to get to work, a situation I was promised would never happen when purchasing my lease. I am extremely disappointed and feel I was lied to by their salespeople.

Inquired about a new GLA250 and received a quote that closely matched our concerns. We inspected the vehicle and made a purchase within 24 hours. Representative communicated openly and promptly through the entire process.

Purchased GLK from Beschoff, very happy with car & sales staff. Signing papers took a long time finance guy was solo but overall very happy.

I was refered to this dealership by a friend, who bought a car from Vinnie Do sale Person at Mercedes Benz of San Jose. I was not disappointed, meeting with Vinnie Do could be one of the best decesion that I have made this decade. I been in the market for cars for quite long time, and Vinnie Do is by Far is the most professional, courtesy, knowledgeable, and highly friendly. As soon as I get out of this dealer, I can not wait to come back with friends and family. I will recommend this dealership and sale person to everyone at work, since the car will speak for it self. Thanks you Mercedes-Benz Of San Jose and the professional you provided deleivered through Vinnie Do Sale Person! Definately will be a returning customer

Very professional, pleasant. I get great service and I have been a repeat client

I worked with Thao. He went above and beyond to meet my needs. I purchased quiet a few cars and this by far, was the easiest process ever.

24 hrs-online inquiry - Thanks Marco! - confirmed inventory - and team support Cyndi Hodge. From Internet inquiry to Happy Driver with Dream Car on the road. Thanks Oscar in body shop for going the extra mile and buffing into the evening and for the service Manager that guarded my new car while I used the Restroom. Thanks Joey in tech for the great explanation and Than Tran for skipping lunch to make sure we did not miss a beat. You made our Birthday Celebration something Super Special!!!

In general, the sale agent is professional, gentle and showed us the car with pleasure.

I am first time buyer, I was looking for new car, Jerond was awesome and exellent from the day I contacted for quote to till I purchased my car. Vehicle with my request was not here they got from LA. All the people who assisted me in the buying process were exellent. Hope for the nice service in the coming days. Happy car buying

Mike was very easy to work with and helped us to pick out the perfect car. He has also helped attend to some small items in a timely manner, since the day we left the lot with the car. Great experience overall.

After 20 years not owner a new car , It was an exciting experience with all the new technology.

I tried to call in for 3 plus hours to service department to have my c class worked on and to install some accessories. Wow, left my name and number once, 3 plus hours later no call back, called in again..nothing. No one there wants to get my business I guess. You're a service department...as in customer service and to me? Your service sucks. Have a nice day, too bad the people across town are owned by the same auto group!!! Autonation, your customer service sucks!!!!

We already ready have 3 vehicles two drivers in our family. We plane to find a new VAN or SUV but end up to buy a CLA-250 when shopping at this location. Cindy and Michael are very flexible on the price negotiation. They were very patience and answered all the questions that we had during the buying process. We are very happy to get this deal!

I think Joseph Ngo is very helpful as well as a pleasant sales person. Joseph is not an overbearing or pushy sales person, but a hard working sales person who gave me the necessary time as well as information to make a quality decision in purchasing a car.

This dealership is no longer owned by Beschoff, and quality of service has noticeably declined. I am having to make repeat visits for service items to be done completely. Anything that looks like it should be warranty covered service is either overlooked or being charged to the customer [me] until I point out the warranty is still in effect. I will look for another MB service dept that doesn't expect me to be the expert on every little detail on warranty coverage on every visit.

Bought my first Mercedes C300 here 10 days ago, and overall experience is great. Sales representatives Thao and Jearond are friendly and professional. When I first went there in the late evening, Jearond still spent a lot time showing me all highlight features of this car. However, when I got my car, I found two little chips on the hood. I was a little unhappy with that, but when I contacted them, they scheduled a time and fixed it soon. Until now, I like my car and recommend here if you wanna have a Mercedes.

Good experience overall. Michael was informative and thorough.

My husband and I recently bought a 2015 Mercedes Benz C300 from Mercedes Benz of San Jose and it was a pleasant experience. While we’ve to wait for a long time before we’re greeted with other dealerships, when we first went to see the car there, there’s almost no wait time. Our car salesman Michael LeGear is very friendly and enthusiastic. He first showed us a few model cars and checked out what our likes and dislikes, then he brought us to his office and explained what is available and what options we can get, and at the same time educating us about the functionalities and options of various Mercedes models, before presenting a quote for a Mercedes that best meets our specifications. We couldn’t negotiate much on the price yet it is reasonable. Then we did a test drive with Michael patiently explaining the car’s unique features. We’re a little disappointed that the car, even designated as new, already has 72 miles on it. Michael has been very helpful and provides good after-sales service by calling us a few times and checking if we’re satisfied with the car and offers to help if any problem arises. The dealership also offers a new-MB learning session by their product Concierge Sonia Corral. Overall we have a delightful shopping experience with this dealership and we are looking forward to the MB session provided by Sonia in the coming weeks.

I purchased a used Honda from the dealership. Jearond was very helpful during this process.

This is my third car that I lease from San Jose Mercedes, and so far I'm very happy with this location. Every time I am there, I just look for Joseph because he is very pleasant to work with. I definitely will work with him again on my next car.

Look for Jay. He is the guy you'd love to talk to : not pushy and provide great follow up.

We got a good deal on a lease of an electric smart car, but after that everything went downhill.The whole process took 6 hours and we worked primarily with Elena, who no longer works there. During that long wait, she refused to take the time to find out for us how much the yearly services would be, she just kept telling us to call the service section later. Some of the top panels to the car were damaged, at first she said she would order a new one, then when we pointed out another damaged panel, she got pissed and told us not to worry about it, that the scratches weren't big enough for us to get charged for them when we turn the car back in. So we never got new panels for the car. Then she had problems getting our trade in to work on her computer program, so we had to credit card our down payment. She told us not to worry that we would receive our check for $4000 by the end of the week. It is now over 3 weeks later and we haven't received our check, so we are going to get stuck paying interest because of them. But they were super prompt on sending us our bill for the 2nd lease payment, we got that in less than a week after we leased the car, even though we paid the first payment on the day we got the car. At this point I feel like they have stolen our old car, since we have not received payment for it.

I could not be happier from the initial discussion about the car via email and later on the phone for the appointment to reserve the car to the final drive home. At every contact, I was able to verify the car fax and history of the vehicle and sure enough when I made a two hour drive, the car was even better than I'd hoped. I worked with various people including the internet sales team, sales staff, general manager, finance manager, and with every one, I was very pleased at their professionalism and focus for customer service; value and quality. By the time I signed the final papers I had zero reservations and full confidence I was working with a dealer that can be trusted completely in every way. There was not one thing inconsistent about the process. Zero pressure and everything was explained as we went along. This is a great dealership from my past experiences.

The dealer is very very good services everything. Thank you.

When coming into this dealership you are treated with a since of equal respect and helpfulness no matter what your price range or market of vehicle is. The staff, right down from the beginning makes u feel welcomed and comfortable. There are no sales tricks or trying to oversell you on anything, there word stayed true and never failed. Thomas and he supervisor steven were the most helpful and fast service i have ever had buying a car. I would buy any car from this dealership and there staff just for the experience. Thank you everyone there.

Great experience! We worked with Jearond throughout and he made the car buying experience as smooth as possible for us. Would definitely direct a friend/relative in their direction for future purchases!

I was looking for a specific Mercedes. Johan understood my goals and limitations. Unlike other dealers who just made me leave, he actually found a car that fit my needs. Not just that, he gave me a really good deal on it, and got it shipped across two states. Very responsive, and you have to talk to him to know how friendly he is. This was my first car, and a first Mercedes at that. But he made sure I am clear on what to expect, and also understood what I am looking for to the finest detail. I would definitely recommend Johan DeQuant.

I was shopping for my new car on the internet. And I found this type car is veryy interesting in terms of the design. However, I had set a limit on the money that i want to spend on my new car. So I made a phone call to the Benz dealership and the person on the other side willing to help. Therefore I bough the car that i like.

I have had a very very poor experience in the recent past with Beshoff Motors of San Jose. Their sales representative are the most unprofessional people I have ever come across in my 6 years of stay in the United States. They are rude and make FALSE promises. I say one thing and when it comes to doing it they totally turn their backs. Very disrespectful executives. Worst ever. DONT EVER CONSIDER LEASING FROM THESE GUYS!

I ordered a Sprinter van. There were over 300 pages of options in the equipment handbook. William was very patient and helped get answers to all of my questions. Even when it meant contacting the factory. There was no pressure to make a sale and I got a very fair price without any haggling. William kept me informed of my build status, even when there were delays (out of his control).

We drove from sacramento, so we expected a lot.....they wanted our business and it turned into a pleasurable buying experience for our E350.

The experience at Mecedes Benz San Jose was great, the service is great, the people are very friendly, I'll choose to go there next time I need a car.

I purchased a new CLA250 here. The staff is helpful. It was a great experience.

Excellent experience with Marco and Gabriel. And I love, love, love the SLK 350!

This was my first experience buying a Mercedes. I will continue to go to these guys for future purchases as it is clear they are the top-of-the-line.

In my past experience, purchasing a car at dealership is the most painful works to do. However, this is the best buying experience with Vinnie Do at Mercedes-Benz of San Jose. He helps me to search the car even though it is not in this dealership. This is my first Mercedes. Vinnie understands my goals and options. He absolutely treats and serves me well. I felt so nice when I was working with him to purchase my first Mercedes. For this dealership, it is nice and clean environment. The showroom is so shining and roomy. I have been many other dealerships. This is the best one. I will defintely highly recommend my friends to purchase or lease car from Vinnie Do at Mercedes-Benz of San Jose.

Worst customer service in the world I will never bring my car here again

After hearing our old Mercedes (1997) was totaled from a low speed collision we had 4 days to get a car. We visited 3 other dealerships and ended up buying our car from Mike at Mercedes Benz of San Jose. Thanks to Mike and the staff it only took a few hours to drive home in our new car.

Salesman Johan was very helpful throughout the ordering process and then buying process for our GL350 Bluetec. He was flexible enough to deal with me over email and via text as needed.

i was purchase 2015 c63 amgS, dealer service very good

I leased a 2015 CLA 250 Sport for my wife. My sales person was Joseph Ngo, a delightful and knowledgeable gentleman who made the experience refreshing. In finance I worked with Gabe, another professional member of the dealership staff. My wife's experience during the servicing of the car was also as pleasant, with a loaner provided for the day while the staff detailed the car.

I've wanted a smartFortwo for years and Elena Basanty at Mercedes-Benz of San Jose made my dream come true! She was extremely knowledgeable and friendly. Elena moved us through the leasing process with ease and communicated with us every step of the way. I love driving my new car and Elena made it all possible!

We recently purchased our new car (ML 350) with Jearond Abad in Mercedes-Benz of San Jose. It is a terrific experience. Jearond is very patient, friendly and very knowledgeable!

We wanted an electric SMART of an unique color and option. Andy searched up and down the State until he found the exact car that matches our requirement. Thank you, Andy for finding us the perfect car.

Great facilities, bought a used mercedes benz c class 230, did not take too long to get approve of the loan , the car was in excellent condition and really happy to drive that mercedes car.I would definitely recommend to a friend.

I recently bought my first Mercedez-Benz and Thomas Vo was extremely helpful from our first interaction over the phone to me walking into the dealership and driving away with my c250 on the same day! He was very prompt in his responses. I had no idea buying a car was this simple. It was a good first time experience.

Since I moved into the US a couple of months back, I had a non-existent credit history. In spite of that Jearond and Jillian were able to get me a really good deal!

Loved the interaction with these guys. Super quick and responsive. I also got the best deal from them as compared to Merc of Stevens Creek.

I am not sure who is appraising the service dept in their review. We have terrible experience for past 2 services. First of all Beshroff is not fulfiling their commitment at the time of selling the car to us. We took pre-owned car and Mercedes were offering 2 services with no charge. To my surprise when we sent our car for servicing, they charged me for the service so i had to involve Sales person and manager to resolve this issue. After all the tussle, they removed the service fee. Next time again, before we are ready to send out car for servicing, i called them to ensure that it is reflecting in their system but nothing..so i started calling the service and sales person. Every time i speak to them, oh let me note down your number and will call you back to resolve this ....no one called and i am still waiting to hear from them. Whoever appraising their services must be their own folks because in reality life is different when you deal with them and ask them to work out of their way to fulfill their promise. Once i am done with the service commitment, i will have to look for another option.

Well i just bought a car from them and jearond (sales guy), vini and even the credit guy all of them agave me the best treat to me and my wife, they did their best to give me a deal i was looking for. Definitely will come backbin a future for a newer car.... THANKS GUYS

Very disappointed and appalled at the way that the Finance Manager treats customers. Something is amiss when you show him that his numbers just aren't adding up, and his reply is "Well, I'm not a math guy, I just type it in the system. When customers show me that, I just ignore them" WTF?? Just so happens that the guy I was with who was going to purchase the car IS a math guy. Has a major in business and finance, and is an Accountant. How about, you don't get offended and start being rude to a customer when they realize that the figures that you're trying to give them, based on sales price, tax, etc. combined with interest rate, aren't correct?

I had a great experience buying my car from Jearond and then working with Cheryl to get my tire fixed. She got me appointment the next day and the shuttle drivers were great and my service adviser was professional as well as personable. Everyone there is so helpful and I just had the best experience. I would recommend buying and servicing your car at Beshoff

I bought a car here more than a year...salesman were extremely good...but everytime i come in for service...all the service advisors sucks...they always refuse to help you out especially those services under warranty...i think owner of Beshoff Mercedes should fire and hire all the service advisors...they are helpless and rude to customers!!!

So grateful to a superb team! Johan, Erick and Marco are awesome, they made everything so smooth and we appreciate their excellent Customer Service from the beginning to the end. This is our 3rd car purchase here and we are very happy! Thank you so much! We appreciate your kindness, time and effort!

They were very unhelpful. we asked them about our c250 lease term they said come and we can make this together we drove 70 miles and then they said no the sales man who told you this information is wrong and we can't do anything for you after leaving us 45 min outside with no body helping us i am dealing with them from 2 years i can say they service and maintenance is very good but their sales and finance after they sell the car they are treating you in very radicilous way

Beshoff Motors was the only dealer nearby that had the new Smart Car I had been searching for online. My experience with them began online with a very friendly and knowledgeable saleswoman who set up a time to meet at my convenience. She was very helpful and accommodating, and was ready with cars to show me as soon as I arrived. The dealership had exactly the car I had been searching for, ready for me to drive off the lot. My experience with my salesperson, the test drive, with the other members of the sales team, and with the finance department were all positive and pleasant. I would highly recommend this dealership. It was a pleasure doing business with them.

Great dealership, highly recommend. Come and see Johnny Ngo, in and out in 30 mins with my 2014 e class benz. No haggle!!!

This was our first Mercedes Benz and our first stop was at Beshoff and we were warmly greeted by a professional sales woman who was very kind and very helpful. Through the entire process she kept us her number one priority and even after the purchase was right there with follow up calls etc. I have never experienced this type of professionalism. Not only will we be back for another Mercedes when the time comes but it will be to Beshoff's.

At BMW dealer, we got run around a bit and then decided to go with MB. We sent our car specifications to all the Mercedes-Benz dealers in our area. Beshoff Motors gave us upfront pricing without any bargaining and we didn't negotiate on the top of it as it looked like pretty good deal. He was going to get the car as dealer trade from other dealers. He tried to get it while we were waiting, but couldn't. Then we gave our second choice and asked us to call if he can get it. He called us within an hour and we bought it the same day.

I've been looking for a new Mercedes for the past 4 months - visited several locations in the Bay Area. Similar prices, styles and inventory. There were a few things that set Beshoff apart from the rest... customer service. I didn't feel hunted when I walked into the showroom and there was absolutely no pressure from the saleswoman. Very knowledgeable staff and really wanted to inform me of my choices when it came to lease vs. finance. Great web site too. They know what they're doing.