13 Million Cars Sold to Happy Drivers

"It's nice not to haggle over prices. Their prices are good!"

-- Misty H.

"They got me in my dream vehicle. They listened to what I wanted and I felt heard."

-- Eloni T.

"Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour."

-- Tom D.

Come Experience the Mercedes-Benz of San Jose Difference

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Recent Reviews from Mercedes-Benz of San Jose

Avoid Mercedes-Benz of San Jose if you can. They took the money in full to sell a car (SLK). Sales person was nice to work with. Experience was great in buying the car! However, they couldn't sell the car because it failed the SMOG check. After lackadaisically promising that they would return the money in 5 days when I asked about the refund, they stopped following up on their own promises. Three weeks passed by as I would call them or send them emails reminding them of their obligation to refund my money for a car that they couldn't sell. I think the sales person genuinely wanted to return the money but for some reason, it wasn't happening. I contacted the General Manager (GM), Mr. Rob Stuban, and he didn't even bother to acknowledge my email. (This is particularly interesting because I was going to buy another car from them because I really liked the sales person.) I contacted an attorney to write a demand letter (paid him $300) to GM of the MB of San Jose and President/CEO of Autonation, Mike Jackson. I called the dealership to let them know that the game was over. They FedEx'ed the check the very next working day (on Monday). I also got a routine email from Mr. Stuban over that weekend. Their attitude (the lack of interest in refunding the money for a car that they couldn't sell) and the impunity with which they were acting made me wonder why they would do something like this? Perhaps the management was thinking that they didn't have to return the funds, or they could be going bankrupt (so this kind of behavior is understandable) or there is another reason? If they keep $25K to $40K of money for a month or longer from 2-3 clients each month, each dealership can keep $100K interest free every month. That's $25M every month that Autonation with 250 dealership can keep interest free. The only reason they returned my money is because I contacted an attorney. How long were they planning to keep the money if I hadn't contacted an attorney? It couldn't be an oversight because they knew I had been calling to get my money back (so that I could buy another car). Do they do this to every client who they owe money? Or do they do it only to people who they think may be innocuous, uneducated, unaware of their rights? Or perhaps to minorities, women, elderly? Their behavior certainly raises many more questions.

S V Apr 12, 2021

DISHONEST. This place lacks transparency. I bought a 2016 forester that had passed their “precise inspection process,” and came with a warranty. Either they knew it had a leak and did not disclose, or they did not actually do the thorough inspection that they had claimed to do. When I brought it back, they tried to pass it off as a “seepage” which they refused to fix. My independent mechanic assured me it was a leak, not a seepage, and either way it was only going to get worse. The sad thing is, if they had disclosed it, I might have still considered keeping the car because it was a really good price (although it had a lot of rust and needed a lot of maintenance- things I was prepared to accept buying a used car). Unfortunately, I could not do business with them because I lost trust that they would honor their warranty if something else went wrong down the line. I do have to genuinely thank the finance guy though, because if it were not for him leaving such a bad taste in my mouth, I would not have been suspicious enough to leave it at the dealership until I could have my mechanic look at it. Here is why: 1.) He was friendly enough, but also said some things that I perceived as condescending: -He interrupted me several times to say “no, no, you’re wrong.” It seemed like he wanted me to question myself. -I was reading a section of the contract carefully. He acted quite impatient while I was trying to get clarification about a point, and told me several times, “You’re not listening.” He actually just wasn't answering my question. -I am pretty sure either a ‘dear’ or a ‘sweetie’ came out of his mouth 2.) Finally, I kept trying to get what I had agreed upon with the manager in writing, and he did not want to do it. It was 10:30 pm on a Saturday night and the manager was no longer there. The manager agreed to extended the 250 mile money back guarantee to a few more miles, since I live 2.5 hours away and wanted my mechanic at home to take a look at it. At first, he said they were really strict on the 250 miles, and then he insisted it was ok if the manager said so, but would not put it in writing. He kept saying “trust me”, and “you have my word.” Why not just put it writing then?

Liz T Jan 12, 2021

I had been in contact with your dealer about a 2021 A 35. I wanted to take a second and let you know how my experience was. I did not have a good experience. My sales person, Qaise Mojaddedi, told me many different stories as to why I couldn't drive my car away on Monday, November 30th. First it was a software recall that was going to take a day or 2. Then Qaise Mojaddedi said he was going to force it into the shop to maybe get it done on Monday. Then he says the recall is actually for a part and you guys didn't have it so it was going be 3 or 4 days because it has to come from Germany. At that point, when I was left alone for another 45 minutes, I decided to see if I could find out what this recall was. I went to the mercedes website, entered the vin of the car and found that there were no recalls for this car. This was very upsetting at this point. I had been straight up lied to multiple times over a couple hour period. I let my sales person, Qaise Mojaddedi, know that there are no recalls and he says I know, it needs a module. So again, I'm confused so I went over to service and had them double check the recall and to see if the car was in the shop. They found there was indeed 0 recalls and they had no RO for it. At this point, I'm really not feeling this sales person or my experience at your dealer. I spoke to the service manager about it. He dug into the history on the car and found that there was an issue and it had been solved. As far has he could tell, the car was good to go. So, again, I find my sales person, Qaise Mojaddedi, and try to verify whats going on. Qaise Mojaddedi is argumentative with what I told him so we all go to the service mangers office to hash it out. At that point, a sales manager is contacted and I over hear him say that he is aware of the car and that it does indeed need a module for the all wheel drive. The part that caught my ear was he said that the light had come back on during a test drive on Saturday. I had reserved the car Friday, November 27th. That reservation was supossed to hold the car until 1222pm on Monday, December 1st. Why would the car have been on a test drive when I had the car reserved? I was also never shown the car or told that it was not able to be driven away until after we had started the negation process. If this car was down from staurday, and i was there on Monday, why would the sales person tell me he could get the car but he would have to dig it out after I arrived on Monday the 30th? It couldn't have been driven. Period. He should have known that when I arrived at the very least. I feel like this should have been brought to my attention before I went down to the dealership so we could've possibly rescheduled for a time when I could've actually driven the car I was interested in. The whole process that I've dealt with so far makes me feel like something is being hidden. It just doesn't feel like things are on the up and up. It felt like Qaise Mojaddedi was just telling whatever to get a sale. At no point did it feel like you guys were trying to work with me or make this unfortunate situation better. I got excuse after excuse and lie after lie. I work on cars for a living. I know how dealers work. I know how shops work. This sales person knew that and he still continued to try and sell me line after line like I wouldn't see that he clearly had no idea what was going on or what he was taking about. I hoped for better out of a high end dealer like Mercedes-Benz. This was a horrible experience. I still have not received my car. I have also not been contacted on progress or an updated eta, nothing. I would highly recommend that no one deal with QAISE MOJADDEI at any point if you are trying to buy a car here. He is a straight up liar. He will not be forthright with you about the car you are interested in. A very disappointed customer

Sean Robertson Dec 16, 2020

I received recall follow up notice in September 2020. The recall was for sunroof glass. I had a very good experience with Daniel Salinas for a prior recall, so I contacted MBSJ. I explained clearly to the scheduler, I would need a loaner while this recall work was performed and was told the earliest she could guarantee a loaner was 10/12/20. Arrived on 10/12/20 for the appointment, to an empty service drive thru and met briefly with Daniel who went over and looked at the vehicle, tagged it. When I asked about the loaner, he abruptly informed me there was no loaner. I started to explain and he stated flatly, no loaner. They are all out -first come first serve and then snapped “ you don’t get a loaner for this repair - it’s only an hour” in the process of leaving, my fiancée tried again to explain to Daniel that maybe speaking to staff that schedules and he just brushed him off, which escalated to some choice words from my fiancé. Not appropriate, of course but this is where it landed. Rescheduled service with another MB dealer, it was clearly explained that no loaner would be provided but they would check the car first to see if the recall was applicable. Arrived to a packed service bay, immediately was approached by service personnel and he explained the recall and then stated that initially they did offer service loaners due to clients would need to leave their vehicle and the time to check. Then realizing a good portion of the vehicles did not need the glass replaced - bingo! He checked the glass and replacement was not needed for my car. On my way in less that 10 minutes. So, with that said, I don’t know what MBSJ planned on replacing in that hour they wanted me to sit and wait with my car? It’s clear there is a communication breakdown and customer service issues based on other reviews for this dealership, which may impact the Service Department. I’ve had recalls or service covered with loaners at this dealership before and stellar service from Daniel. However after this experience I will not return for service or purchase.

SJSharkey Oct 19, 2020

I flew in from out-of-state to purchase a specific vehicle. My time was not respected at the dealership. While waiting on the finance dept to call me back to sign paper work (on a cash transaction), my salesmen disappeared with the only key available to the vehicle for an hour and a half! I couldn't even get with the product specialist to obtain a lesson on how some of the functions of the vehicle worked due to the key being with the MIA salesman. The fact that it took over 4 hours of sitting around and waiting to execute five pieces of paper for a cash transaction is ridiculous. On top of that, I offered to pay via a federal wire transfer (amount was close to $100K) and this dealership couldn't even provide the necessary details required to receive a wire! Ultimately, I had to get back to my home state and fed ex a cashiers check. At the time of the transaction a "we owe" form was completed. It stated that the gas cap cover would be adjusted. When the car was delivered this had not been addressed. Conveniently the finance person who executed the "we owe" failed to include a copy of the "we owe" in my copy of documents. When I brought the car to my local MB dealership I was told that "Fit and Finish" are not part of the CPO warranty so the gas cap cover will not be covered by my local MB dealership. We also just discovered that there is a "cap wrench" needed to remove the wheel caps that is supposed to be included in the spare tire section of the car that is missing. Since this was a CPO car I was told that it is a standard CPO requirement to insure that any items that come standard with the car are included. I had been promised that the title to the car has been fed ex'd to me and when I received the fed ex it only included the missing owners manual and a non-programmed 2nd car key. I have asked multiple times to be contacted by the dealership and get a commitment as to when I would receive the title and can not get anyone to respond. Currently I have a $100K vehicle sitting in my garage that I can not drive because I can not get license plates for it due to not having the title. (The DMV will not issue any more temp tags). There are countless other items that I could site here but the bottom line is that this dealership is incompetent and has little respect for their customers. I will not make the same mistake twice and purchase another vehicle from this dealership or another Auto Nation dealership.

Tiffany Black Mar 4, 2019

BEST SERVICE I HAVE EVER HAD. I got a speaker problem for my C250 coupe. I could hear some pretty obvious static sound when i play music. I first bring it to Stevens Creek. And people there said i might have a sensitive ear, and they're not able to hear any problem. I even considered making a doctor appointment to see if there's something wrong with my ears. And then i invited some friends to hear it, and everyone hears that. From this point i know there must be something wrong with the speaker. I then bring my car to MB of San Jose. To be honest, i didn't have any expectation on that. And i went there during a weekend, after 5:00pm, so the service department is closed already. But still, people from the sales department helped me a lot, get into the car, and hear the speaker problem with me. And of course, they hear that as well. So after setting up the appointment some days later, people from sales also helped me to contact the service department, to tell them what he heard, so that service people would have a better idea when i drop off my car later. At the day of the appointment, people from service did hear the problem and order a new speaker for me, and replace the old one, and it fix the problem. One more thing i like about this dealer is: I went to stevens creek twice, each time they said they're able to fix the car by the end of the day. And then they send me to work with Uber. But each time, around 4:00 pm of that day, they call me and tell me they're going to keep the car for more days. And they don't mentioned anything about the courtesy vehicle, or uber during these periods....But at MB of San Jose, they ask if you need a courtesy vehicle, and they don't want to keep your car over night so that your routine driving won't be disturb. To sum up, everyone here, including sales and service, they're very friendly and helpful. And the queue is always shorter than the one at stevens creek. I would come here for service only for the rest of my days, adios stevens creek.^^

Wei Deng Aug 31, 2018

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Real Reviews of Mercedes-Benz of San Jose

13 Million Cars Sold to Happy Drivers

Come Experience the Mercedes-Benz of San Jose Difference

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