The customer service is amazing! Anthony Lorenzo was the representative who helped me get my car serviced. He is very welcoming, makes you feel comfortable, and keeps you updated on what is happening next with your vehicle. If you show up up a little early before you car is done or whether you wait for your car, they have a comfortable lunge you can sit in furnished with a tv and complimentary coffee. Well not just coffee, it makes lattes, espressos, and americanos. The whole experience is unparalleled. You come to Mercedes for the experience, and you will get one! Thank you Mercedes Benz and Anthony!

Took My 2022 S580 for the first service , when I went to pick up the car I was told they accidently broke the windshield, They said they are going to order the windshield and will call me to bring the car back. After 2 months of driving a loaner and multiple phone calls to Service Manager , General Manager, Mercedes Customer service Finally today I picked up my car, The service adviser handed me the paper saying " there is No Charge" !!! Really !! They didn't even have the courtesy to wash or clean the windshield, with the suctions marks still on the windshield !!!

Danny from the Service department was very professional and had an excellent customer service. I highly recommend Mercedez capital expressway in San Jose CA

Jesse Flores is simply the best! I would give him a 6 stars if I can. He helped find my dream car in less than 1 week and made a trip to Sacramento himself to exam and pick it up for me. I can't appreciate more of his services and awesome help. Thank you Jesse!

Danny Salina was very helpful in Service. Prompt and always responsive when I had questions or need other work done while my car was in the shop.

Danny the service guy was very helpful and communicated with me throughout the process.

all employees are kind and professional

> Review for the service team @ Mercedes-Benz of San Jose. They continue to be an amazing team, getting my warranty work done ASAP. This is my second time requiring some warranty work and they don't hesitate to answer any concerns/questions even if I do repeat them multiple times. Have always gotten the work done within a day or two (mostly due to not having the part in stock at the time). I'm always updated on the status of parts/the vehicle which is nice as well since it's never easy for anyone to leave their car at a place. Of course, another big shout out to Jose, who was my service advisor both times (personally requested him the second time) as I'm sure he made it as smooth as possible and he always remembers my questions/concerns I leave with him at drop-off which he always updates me during the calls.

Excellent customer service - for the customer service team, esp. the service advisor, Jose Arellano - San Jose dealership.

Absolutely a complete waste of time

My experience with this store had been very good. My car was vandalized on purpose and service manager David Truong helped me back and forth dealing with car insurance and tried his best to prioritize my car in his service pipeline. He was always patient and answered my calls or messages promptly. Overall, I'd like to give him a 6 star (if I can :-) )

We had a terrible experience with Mercedes - Benz service in San Francisco, so we decided to use this service centre instead. I called Lyndon for our van maintenance, he was polite and helpful during the setting of the appointment. It was important for us to get the vehicle back as soon as possible. I was told that it would take at least a day to complete the maintenance (many companies say so, but for some reason in reality it takes much longer usually). To my great surprise, the vehicle was received exactly on time with excellent service to boot. I am really pleased to recommend this service to folks who value their time and high-quality work. Thank you for your work guys, we definitely will use you again!

I received an email to review my recent visit… upon attempting to do so - a note indicated I already reviewed this place. THIS IS A NEW REVIEW! After many months have gone by since my last review… nothing has changed… I continue to receive excellent service!!! My service advisor, Jose Arellano, is one of the best. He continues to demonstrate a trust worthy attitude ensuring safety first while advising the best options for a long term solution. His professionalism, knowledge and customer-centric attitude remains highly commendable. Again - Excellent service!

Worst maintainance service I ever had, their technician never replied my message, kept telling it would be done but never follow up on the promised day. After nearly a month they finally told me it would be ready to pick up but when I arrive the technician already went home and forgot telling me it's STILL NOT DONE. AVOID THIS PLACE AS MUCH AS YOU CAN, go to Stevens Creek instead

Great experience - Anthony took great care of us and was very communicative! We felt like we were in good hands and will definitely be returning to this location.

I had a great experience purchasing a 2022 GLS 450 here recently. My sales guy, Emad was fantastic. Not only was he knowledgeable, attentive, and responsive but he wasn’t pushy in the least. It took me two visits and a couple of days to pull the trigger and I never once felt pressured or rushed. I unfortunately did not have the same experience at other Dealerships even other Merceds ones while figuring out which car would be best for me. My experience with Emad, the sales manager and the finance guy was refreshing compared to past car buying experiences. I would highly recommend going to Mercedes San Jose on Capital.

I did not know what part of my car issue was and they found it quickly and there also was a body repair needed and the person helping me went above and beyond the normal and was very helpful and explained everything so I understood the car issues and was very happy letting them repair car.

I told the service advisor that my car's alternator needed to be changed. They did their own diagnosis, came to the same conclusion and charged me $275 for the diagnosis. They did not grant any credit for this in their labor. $1600 for replacing the alternator (650 for part, rest labor) is outrageous. I was told the car was ready. When I went to pick it up, I was told that car wash was yet to be done. I had to wait over 3 hours due to a backup at their car wash. I will never visit this dealer again.

Purchasing a Mercedes-Benz at San Jose was a wonderful and easy process!! I could not be any happier with my new 2022 C300 ! Tedi was amazing and really informative on all the aspects that differentiate Mercedes from other vehicles ! Tedi made the process really easy and was very polite and respectful not just myself but my family who accompanied me as well! Tedi made the process really simple and easy. He did an amazing job explaining details on our test drive and made sure to answer any and all questions me and my family had! I couldn’t be happier!

Will be better if clients can get loaner cars while having their cars in service.

Jose from start to finish - amazing ? When I arrived in the morning he could tell I was in a hurry dropping off my car and helped quickly. Called throughout the day - updating me on the repair process.- estimated time of completion.

Always get the best of the best from Danny Salinas. On time, as promised, and always gets me the best offers available to me. Never disappointed with the level of service. Danny makes all the difference in the service department. Eye for every detail. Hence I’m a repeat customers.

I am so well taking care of every time I visit this location. The service advisors allow me to have a very efficient drop off and pick up, I feel in great hands. I typically work with Anthony and he never fails to make me feel informed and well taken care.

Extremely unethical dealership and sales team. After many phone calls they told me to come it to do the paperwork on a car I wanted. They made me wait for 2 hours and then told me that the car was on it way from another dealer and they would get in touch with me when it arrived. They promised that it would be in a few day and guess what, never came in. They were gas lighting me. Take your business to another dealership.

I was there to fix my sun shade Since it?s covered under Waranttee Get out for no charge Very good experience

Fast service took my car in at 8:30am picked it up by 2:00pm. Daniel was fantastic as usual.

Excellent customer service

Excellent service. No running around. No b.s. I told them what I wanted and they made it happen.

Had to take car for factory recall. Job completed quickly.

Excellent customer service, My service advisor went over and beyond to resolve my issue. Thank you

Good communication and on time Anthony was Thorough

I went for a Service A, and was left very disappointed. The dealership appeared dead, and their business was apparently not going well. While I believe most of it rests on management, and the current state of the economy and the car business, Mercedes-Benz of San Jose appears to have given up everything altogether: - Post-service car wash was a disgrace. My car was left with water spots and streaks all over the windshield - My credit card was charge for the loaner's gas refill although I had completely filled up the loaner - Follow-up phone calls to the Service Department and my advisor were not answered. As none of the people at the Service Department cared to do their work right, I don't see any reasons for me to get my Mercedes serviced there, let alone see it's worth any premium paying for the deteriorating service quality and care. I no longer recommend Mercedes-Benz of San Jose, and won't come back there.

Im buying a used car but they gone long wait for 5 hours after that they give me key it’s really bad sham on you

Normally I bring car to San Jose MBZ for it?s routine and periodically services and always they do a great job. This time Mr. Jose my assigned service advisor was great and I consider him as a 5 star employee there. Thank you.

Excellent service

The team @ Mercedez-Benz, San Jose location (capital expressway) is great! Luis and Leo were a big help in answering all my questions regarding a few different model vehicles I was interested in. Kamal in financing made the complete process stress free and transparent. Looking for a Benz or used Autonation CPO?, don't bother going anywhere else. Visit these gentlemen @ Capital Express way, in San Jose. Thank You fellas, love the new truck!

It was an "A" service with windshield wiper replacement and tire pressure fix. Niether of these were fixed. Left multiple messages but no returned call. After second adjustment, tire pressure gauge still shows different pressures with a warning light.

Needed service A for my GLC, I had a coupon from the dealership where I bought my car, not this dealership. They honored the coupon, saving me some money. Thanks

Your sales person is effective and very kind. He is Jose. Gracias.

I had a electrical car and they didn?t charge the car and gave me back I almost can?t make it home

Very satisfied, good service.

Hi I did purchase a car there. Like all car dealerships they always want to tack other items on your bill. I truly do not like that. I do like my use car hopefully this car will last awhile. I don’t care to go into car dealership anytime soon.

I showed up for an oil change, only to find out I needed a service that would take all day! I had no ride and no keys to get in the house. I was not happy.

Above and beyond

Called Bill to make a smog appointment for my Sprinter, left a voice message. He promptly called me back with some appointment options. Made appointment. Showed up. Had me in and out in under a couple hours (diesel vehicles). Price was same as going to local smog shops as was time required. Felt better about taking it to dealer as I do for all my other Sprinter needs. Bill goes out of his way to give you the Mercedes experience you don’t get anywhere else besides Porsche. Only two luxury dealers I’ve seen that understand customer service. If you have a Sprinter, call Bill. He will take care of you and your vehicle.

Excellent customer service. Vehicle was serviced in a timely manner They offered me the option of a free car wash! It was a totally enjoyable experience! I have two Mercedes Benz (2012 GLK 350 & 1988 300 E) and No one will be touching them except Mercced-Benz of San jose! Five star service. Thank you

I had taken the car in March for recall repairs and they were unable to finish because did not have all the parts so after 3 months approx. I got a call to take the car . I got a loaner which was great because the repairs took a week. They told me about an oil leak but I was not worried cause the car had been to the mechanic the week prior for an oil change so I told them to not fix and only do the recall repairs. I was told to pick up the car round 430 and arrived at 5 and proceeded to wait until 545 til they located my car because was still being washed which was a nice gesture on the part of the dealership.

I had the bad experience with sale team in the past. I just had another one with service team last week on 8/12/2022. My car was brought in to have wheel alignment. The steering wheel was not centered after alignment. I called in to raise this issue to the service director and was told to bring the car back on 8/13/2022 at 8:00AM . I brought my car back in the next day and was sent home by the service advisor who was assigned to me on 8/12/2022 because a person did the wheel alignment on my car was not there on that day. He told me to come back on Monday. I brought the car back on Monday (8/15/2022) to fix the wheel alignment issue at 8:20AM. I came back at lunch to get my car. I tested the car and it had the same issue, nothing changed. I asked the service advisor to test the car and he confirmed that the steering wheel was not centered. He told me to come back the next day to talk to his service director on 8/16/2022 (they think that I have nothing to do in my life) I went home and sent an email to service director and service advisor and asked them to give my money back because I was not happy with the outcome of the wheel alignment at Mercedes Benz of San Jose. I got a call back from service advisor after an email was sent. The service advisor told me to bring the back before 4:30PM so they can have a foreman to take a look at it. I drove there again in the same day to have the foreman to look at my car. He tested it and he knew there was something wrong with the wheel alignment. He realigned and made the steering wheel centered. My recommendation is that if the second attempt was not working, the service advisor should not sent a customer home instead of calling a foreman or service director to fix this issue right away. I will never come back there again. Here is the picture of the steering wheel after second alignment. It did not look right.

Service is terrible make customer waiting too long even know already have an appointment and they called to pick up the car not ready to pick up caused some confusion with the cashier lady. She does not know where is my car done or not the paper not turn in. She ask me to look around to find service adviser but my service adviser already when home. I am very disappointed and never come back.

William Beller is a knowledgeable and helpful service advisor. Work completed on time. Four stars for customer service only because it took some time to pick up papers and keys at cashier.

Customer Service wonderful,

Tried to buy a Mercedes EQS AMG today and went for a test drive only to learn after the fact that this dealership is charging a 25,000 dollar markup. Advertised on Google at list price. Not a reputable car dealership.

Went to this Mercedes dealership for recall service and was helped by Anthony. Anthony and the staff were very accommodating and helpful during the process. They provided me with a loaner car during the service. They finished the service quickly and even had my car washed. Smooth experience

Joseph was very kind and helpful!

I had my Sprinter Van for Service Bill the Service advisor was very helpful during the entire process.Only thing the part arrived late from Germany,

work performance is excellent.

Was not called back when car was ready, would not help in return Tow from Mercedes as promised (waited 22 hrs) Lost Valuable time. Tow driver had to wait 90 minutes for car as Cashier was closed. Before car went in, I asked how much was oil change, and no response, will go elsewhere!!

bill is great! always very personable and accommodating

I was told it would be done within 3 days, it took 14

The overall service is good. They explain clearly the tasks that are done, the charges and supplemental information. We were informed on the process like the crew started the work, the car is on wash, when is the expected finish time and time period of pick up. The only thing is their booking system is a bit outdated. Otherwise decent

Jose was amazing. He gave me helpful information about different warranty types. I was able to get an appointment with a loaner relatively quick compared to other locations. I was given regular updates regarding the status of my car. The drop off and pick up were very smooth.

Just got my GLC from this store. The car was very nice and so do the sales person! Leo is fantastic and he really helped us a lot to get this car!

I do like the service at this dealer, the problem is the communication between AutoNation and the dealer itself. I supposedly call the dealer, but according to the service rep I'm calling a call center in Nevada. It wouldn't be much of an issue if the call center was thorough with the dealer. I came in to have the Hermes module retrofitted. I called the phone number listed on the Google search for this dealer and set up the appointment, they confirmed the module would be there on the appointment date and all is well. Until I arrived at the appointment. The rep might have been having a tough morning, I get it, we all do at times, but the response of my appointment felt short of feeling like an appointment. I was asked "how can I help you?" (Red flag). I said I have an appointment. And the response was that he didn't have any information of why i was there. Also told me that they were going to have to order the module, and that today they were not going to be able to install it until they had the module at the dealer. When I responded with: the person on the phone confirmed the module to be there that day, attitude was present in the rep. Bad day? I can understand. But telling me I should have called them personally was not something I was expecting since I DID call the number listed for that dealer. The rep did apologize for his lack of information and the module was there and he apologized for saying the contrary. All in all, if this rep dealt with a person with anger issues, this would have escalated to a scandalous confrontation. Everything worked out and the module was installed in a timely manner the same day. 4 stars for apology, service and honesty. -1 star for miscommunication.

Awesome salesman and sales manager there, very professional customer service and patience. I’ll prefer look for Jose Mosco to help get what you wanted.

Great customer service and follow up with Chester Lam and MB San Jose, I will definitely refer my friend to their store. Thanks.

Super poor service!!!!! I made an appointment at 1:00PM. When arrived, I immediately told them my appointment and a guy asked me just to leave my key in the car and wait in the room. Two hours later I found my car was still there without being maintained and I had to wait two more hours before I can drive it home!!!!!!!!!!

Anthony Lorenzo the service advisor was great. Super nice and helpful, and most importantly he’s honest.

Mercedes-Benz San jose did an excellent job servicing my car. I've been using their service for many years and everytime,, it's a great relaxed experience plus their staff is quite understanding and so helpful. I'll recommend them to anyone for servicing their vehicles.

Jose, the service associate, is the best! He was very helpful and courteous. Plus, he took great care of our cars. Yes, we brought in both our our cars for service and everything was completed to our satisfaction

Brought car (GL550) in for 2 recalls services, and 3 issues (auxiliary battery malfunction, AC and left brake light not working). The recall services were done as promised. It was recommended to purchase auxiliary battery online and self-replaced it. AC and brake light were recommended to replace the whole units on both (which I declined, wanting 2nd opinion since repairs will cost several thousands). On way home, additional warning light shows low tire pressure on 3 tires at 28-29psi - way under the 35-42 recommended, and one tire pressure sensor not working. Something fishy is going on.

Service was good got there and in minutes my service advisor Jose came up and welcome me and offer me coffee and took care of business

Customer Service is always excellent here. You know you can trust the service and Luis? (aka Danny Salinas) recommendations. Unlike other places, they know exactly what they are doing and will not try to make you pay for more than you have to. I highly recommend the service of this dealership! Professional, on top of their game, and courteous. Danny Salinas and his team do quality work, which is an outstanding value.

worst experience with this dealer, title was sent to a wrong state, didnt help on fixing the issue, i have the car parked in my garage for 3 month now, cannot drive it because of the title issue, they dont admit that it is their mistake, every time i contact them they say we are working on it, until now there is no title sent to the bank, when you are making a deal on a car they call you every day, after you buy the car they disappear , will never buy a car from them anymore.

People at this dealership have a very pompous attitude it starts by just calling the dealership to ask any type of question you get the runaround with the people who just answer the phone then they transfer you to somebody's voicemail and that person don't know how to return calls act as if they're very busy but if you go by there you'll actually see they're not I live within blocks of this dealership do yourself a favor drive to Fremont or there other dealership on Stevens Creek you will instantly see the difference especially in the service department these people seriously need to be retrained and have some kind of pride in where they work and take their job a little more serious because you definitely don't get the Mercedes experience at this dealership

Car buying experience was great and auto service was fast.

Great service

Very good service

The service I received was exceptional. My service advisor was knowledgeable and more than accommodating. I will recommend the Capitol Expressway location to my friends.

Seriously great dealership! This was my first time taking my E63S AMG here for service and the experience well exceeded my expectations. I pulled up into the service drive, exited the vehicle and was approached by a very professional porter. I gave him my keys and he directed me to the waiting room while he informed the service advisor I had arrived for my appointment. Without delay, I was approached by David Troung and he thoroughly explained the service I was getting and what to expect. I had requested a courtesy vehicle when I scheduled, and he quickly helped me get that situated. Communication was great, and the pick-up of my vehicle went smoothly and as expected. The car was pulled around, nice and shiny after they performed a wash on it and off I went. I will definitely be returning here in the future. Great job guys!

My R-350 got recalled for a brake issue, MBZ of San Jose took my car in from a tow and assessed that the car was free of issues upon arrival instead of keeping it overnight. I was pleased to have the matter dealt with quickly and sufficiently and getting my car back clean was nice too. Pleasant experience.

I was not shown OTHER INVENTORY when I requested this; only the car I had shown an interest in buying.

If you go to mercedes Jose will give you the best customer service

Mercedes-Benz of San Jose provided my first annual service yesterday and they did a great job. I opted to wait and because I was waiting they prioritized my vehicle in line. They provided a comfortable waiting area with indoor or outdoor options. They service my car any reasonably timely manner and everything was done with efficiency and politeness. David was my service advisor and he explained everything to me and even vacuumed the inside of my car before returning it. Awesome job! Thank you so much for the respect that you show to your customers!

Excellent costumers service

They have a bigger lot and more options to choose from. Not aggressive salesman, service is descent.

Great customer service, dependable and courteous...brought in my car on a flatbed and knew I could count on Mercedes Benz of San Jose to take care of my car's problems, thank you!

4 years ago the service was poor. And today, January 4th 2022, it STILL is! Poor poor customer service! NYE 2021 came in to test drive a car- extra excited- obviously, I was trying to leave in it! The car wouldn't start. The had a service guy come out and put a "new battery" which they though fixed the problem. Went out again a second time to test drive it, and the car WOULDN'T start! About 2 hours of this nonsense was had at this Mercedes-Benz car lot. Their solution was to call me the next day with the diagnosis of the vehicle and to let me know what to do going forward. NO CALL. I called and left a message. NO CALL still. It is Tuesday, 1/4/22. I cannot believe the service in which they give and lack there of. Terrible!

Thanks to the entire team at Mercedes Benz of San Jose! First time experience with this dealership and it was great! Even though I did not purchase my vehicle from Mercedes-Benz of San Jose, the whole team made my experience a pleasure. Everyone went above & beyond to address every issues & concern with my vehicle. They also did a great job getting my car in & out of service in a timely manner and I’d highly recommend going to MB of San Jose for all your vehicle needs. Big shout out to David Truong at the service counter for his professionalism & willingness to help. It was great to have his assistance from start to finish! Top knotch!

My car was serviced with attention to detail and my service advisor Jose Plasencia-Arellano kept me informed of the progress .

Awesome service as always! I love this location for all my service needs. Thank you Jose!

Advisor MIA, no communication on car intake and status, calls go to answering service who cannot locate anyone, finally after multiple calls and leaving VM for Service manager, received a call from another advisor end of the day who was very helpful and approachable. Redeeming factor was the car itself on pick up, sparklingly washed and nicely sanitized!

Was Bischoff MB back in the day. Bought by Automation, still feels like an independent dealership. Really liked this place. The associate that aided us through the process was great, shout out to Antonio. He is still helping us now as we get more familiar with the vehicle.

My experience at the San Jose dealer since 2019 has always been the best! Jose always makes sure that all my concerns and needs are taking care of. Great service and customer satisfaction.

Anthony was great, he definitely had everything fixed on my car. He provided the best customer service. Definitely will come back again. Thank you Anthony

could be good - never got to find out since three people were unable to respond to an email or text about an inquiry to purchase a vehicle.

Anthony was great! I was in for a standard service appointment. I was able to work from the dealership - they even let me sit in one of the empty offices! Coffee and water is available in the lounge. Overall - great.

One of my best experience when purchasing a new car for my family at Mercedes-Benz of San Jose.

Emad was courteous by providing prompt customer service by greeting me that led to purchasing my first luxury car-its a Benz!

Happy with the services provided by Mercedes-Benz of San Jose. Easy to setup appoint via phone. Service advisor is helpful with questions. A+++

I dealt with Jose (Service adviser) for the second time. He is such a great guy, helpful and very comfortable to deal with.

I sent my ml350 for recall advisory , Anthony helped me through the process of checking in and out of my car w/o any hassles.

I had scheduled Service appointment with Jose Arellano, who is very Customer Service Oriented I have ever met with the facility staffs. I appreciate his service and would like to have him to assist me if I need any services for my car in future

I took my CLA-250 for annual service and Jose Arellano my service advisor helped me through the process, he was very professional and insightful throughout the visit. It’s employees like Jose that make Mercedes Benz of San Jose my preferred location to get my car serviced.

Bill gets things taken care of quickly and efficiently. Always keeps me abreast of what is happening. Bill is good to work with and always gets quick answers for the questions I have.

Very efficient and timely service was provided by the service department. All employee's were friendly, courteous and professional.

Jose at Mercedes Benz of San Jose was awesome! He?s always so quick to help and ever since I bought the maintenance package through him, I call him to set up any future appointments and he can get me in fast. Stevens creek takes a month + to get an appointment and Jose at San Jose location gets me in the day of or next day. He is fast with communicating along the way & is very honest in what needs fixing etc. thx Jose you rock!

Best Service!!!

Great sales experience. Beautiful facility with very professional sales and repair staff.

Jose at Mercedes Benz of San Jose was awesome! He’s always so quick to help and ever since I bought the maintenance package through him, I call him to set up any future appointments and he can get me in fast. Stevens creek takes a month + to get an appointment and Jose at San Jose location gets me in the day of or next day. He is fast with communicating along the way & is very honest in what needs fixing etc. Thanks Jose you rock!

Serviced my car with Jose Masancay and couldn't be happier

I came in around 2PM on Saturday with my car on a tow truck. After all other service shops turned me away, Jose Masangcay was able to get my tire replaced and even get my car washed so I could get back on with my day. Thank you to Jose Masangay and Mercedes Benz of San Jose for the great service! Will definitely be back

Service was smooth, stuff was nice. Only drawback now was that there was very limited loaner’s car so if you left your car there for service or repair, you cannot drive back and could only wait there for your car to finish the maintanence.

Overall very good experience. The only disappointing detail was that I bought 4 new tires and the tire pressures caused the annunciator light to go off. I added air to the tires and noticed there were caps missing from the valve stems. Just a small deal!

As always, it's been a pleasant experience interacting with the Service crew. Bryan who took over Mike's duties is a smooth transition for being courteous, knowledgeable and easy to talk to as well. I also enjoyed the friendliness of Tony, the service driver who provided my ride home and back to the shop. Great team, good job, guys! 07-27-20: I had the pleasure of trusting Brendan Barth with the service this time. He was exceptionally courteous, professional and honestly forthright to talk to. He patiently explained what was done at this time of service maintenance and gave me a heads up of things I have to watch for in the future. He's an integral part of keeping the pride in MBZSJ. Thanks, Brendan!

Great people very nice to work with easy purchase got a brand new s580

Kbb instant cash offer. My appointment was 10am. Arrived the dealership at 10 am. No respect for my appointment. Someone else helped. I had to leave the dealership for my another appointment at 12. No progress on the paperwork. They kept saying that they have to get approval from Florida office. I don’t care the approval or the office location. I came back 2:40pm to get my check. I had to wait another one hour or so just to get the check. I won’t do business with Autonation in the future because I don’t want waste my time for understaffed company. One star for courtesy loaner car.

Jesse, the Internet Sales Manager and I had mostly been communicating through email going back and forth for a few days to propose a deal. He was very attentive and accommodating to responding back to my requests. When my husband and I finally made it into the dealership, he was able to lock in all of our final details at an offer that met our needs. We are very happy with our purchase and our overall experience at Mercedes-Benz San Jose. Thank you Jesse and the rest of staff who helped assist us that day!

Efficient, speedy, clean facilities, excellent coffee machines in the lobby, the people are really considerate and willing to go that extra mile. My car had some small issues and they charged accordingly. Excellent job once more.

It is convenient to make an appointment and quickly solve our car's problems. Cozy coffee bar. Hope to have discounts on accessories in the future.

We were looking for an all-electric car for driving in town. Found a great deal for a Nissan Leaf at the Mercedes dealer. Told them we would buy it for cash. 3 days later when we came to pick it up it was not ready to go. We feel because the profit was not much for them on a used car the service for us was just not there. Vinny is a great salesman, but the company was lacking in prepping the car after the sale.

My van side door was not operating. They didn?t give up until they found and fixed the problem. This dealership has been great servicing my Metris and the Sprinter I used to have. Highly recommend

I took my car in for service and received the best service. My Service Advisor, Anthony L., went above and beyond. He was very communicative and honest. I am 100% happy with my car and confident that it is in excellent condition. Thank you so much!

Friendly and competent service. Thorough briefing on what to expect. Kept in contact with me re timeline and when to plan to pick up my RV. it was a painless experience!

Had a first connect with a salesman who was abrupt and extremely rude and wanted me to apologize for a missed appointment without asking me to explain myself. He wanted me to know that he has been a VP in the past and I should have texted him ahead of time to explain the reason of my delay. This is the first and the last time I am calling this dealership.

Simply a class act with very little wasted time or effort on my part. My vehicle was ready and available when promised and in excellent condition. The service person did an excellent job in keeping me apprised of the availabilty. Well done Mercedes-Benz of San Jose!!

I just purchased my very first brand new vehicle from this dealer and specifically chose this dealership due to it's excellent customer service even prior to showing up in person. This team is truly professional and informative. You won't need to come to this dealership worried about your classic "car salesman" as that's not the approach they take. They're incredibly knowledgeable, honest, and trustworthy. They help you find the right car (I had my mind set on one model until I learned more from the team and ended up purchasing a different model--I'M GLAD I DID). Once I settled on the car, I was stressed about the loan process. They made that process as seamless as can be and I even put down much less money than I had anticipated. They made it happen for me! I walked out with a brand new car and the best car purchase experience I've ever had. It's been 3 weeks now and the team is STILL available to answer any questions I have on my brand new SUV. You're working with some of the best here. I want to specifically shout out Tedi, Luis, and Qaise for making this all a dream experience for me!

Very gently the service provided by the advisor , he answered all my questions concerned to the recall of my Sprinter Van

Anthony was fantastic the experience was very easy with no pressure applied and the A1 service was awesome.

Took a little time to be seen after arriving, but the service was friendly and done with expert care.

Needed to have battery changed out. My service advisor, Danny Salinas, set it up and I was able to take care of that, review status on my current contracts and get my car washed, all while I waited. Thank you Danny!

Overall experience was good but I was very disappointed with how the multipoint inspection was handled. #1 I did not specifically request the inspection and #2 when my service adviser reviewed the results with me he showed a $2500. estimate on work that I never heard of before. I am taking this inspection report to several other repair shops for second opinions and will let you know if #1 the work is really required snd #2 if your estimates are anywhere near reality.

Great showroom and has awesome collection of Merc and smart cars. I have been their loyal customer and they treat their customers really well. The process is generally fast. I met the GM Rob and he is a great guy who has a customer first approach. Look for Joseph Ngo from sales if you are looking to buy a car. Their service department is good too. The service reps are fantastic. Look for Jose. If you are a repeat customer, remember if you call on their 408 number it will take you to a central call center in Texas. So they would not know the intricacies of your earlier services.

I used this location for an electric Smart. Sincerely, my expectation from Mercedes Benz was higher than the actual service I received: - at the end of the service, my car was not charged and I had to wait again to charge it - at the end of the service, my car was not sanitized - the paper that service used to not touch with their shoes was still there when I got my car back - even if this is a tiny electric car, this service was more expensive than my SUV because of the two hours work on it The good is that: - I got my car charged, after explicitly required - there's space to work from there I hope this problem is not due to the fact that Mercedes Benz decided to support Smart cars even if this product is not commercialized anymore in USA.

Brought my Jeep in for an inspection. The service department did a thorough job, kept me posted on there progress and left there very happy. Thank you Mercedes Benz of San Jose!

I am posting this review here on google since after posting my review on yelp, the representative name Chandni contacted me and threatened me that she will contact Yelp and will have this review removed . Unbelievable! I had a VERY negative experience at this dealership and it left me at a loss as to what to actually do about it ! Hopefully this review will help someone of to avoid going to the same representative who helped me . I don't normally leave reviews, but I had a really really bad experience when I visited this dealership. I had an appointment to meet with a sales representative name Chandni to test drive a car, I got there on time. A gentleman asked me if I need any help, I told him I am here to meet Chandni to test drive a car, he went to Chandni's desk and told her she has a client, she was at her desk eating chips and ignored me the first time, 5 minutes went by and I was asked by another gentleman man if I need help, after having the same conversation with him, he went to her desk and told her that her client is here. she continued eating her chips then started walking to a colleague and started talking to him for couple more minutes. Then she slowly atarted walking towards me saying she is looking for the car key, after going to the back couple times she comes back and tells me that she is sorry the car is in another dealerahip and she needs to go there and bring the car. I told her that it's been more than 15 minutes and I've had an appointment with her,this is frustrating ,she said it's only going to be 10 minutes and I can sit on the lobby . I waited in the dealership as she drove to another dealership to bring the car for me. When she got back with the car, not only she didn't apologize to me for having me wait this long she rolled her eyes at me and didn't even acknowledge that what happened was not okay. I have never ever seen anyone as rude as this person. I liked the car but my experience was sooooo bad and this woman was so rude that I am not going to walk into this dealership again.

It does not deserve actually 1 star even. I would write a page long but keep it simple Very disappointed unhappy.

Anil pasha with the San Jose Mercedes dealership is one of the most honest, courteous and professional sales persons I've ever worked with. From beginning to end, and during the 1.5 year process of assisting in obtaining my specialized van, he communicated frequently and ensured I was educated in all aspects. I 100% endorse Anil and recommend those serious about obtaining a Mercedes Sprinter Van reach out to him.

Anthony clearly laid out the costs and services, called to let us know the findings after the diagnostic tests were complete and was very professional. The car is definitely driving smoother since the service.

Great customer service!

Anthony was awesome! It was a smooth service overall. Went in the morning and a few hours later it was already finished. Great guy that made sure my car was taken care of. Thanks again!

Most of service Advisors are helpful (specially David Truong)

Very efficient, friendly service.

Great service

We met Leo here to buy our second car. Leo recently joined the MB team and he is a great salesman who really cares for his customers. I can feel his passion and energy to sell each car. The finance guy Demetrius is also very cool, he stayed late to help finalize our paperwork. A very nice experience here in MB San Jose.

I when in with no appointments Jose my technician help mi out in less then 24 hours my car was fixed great job thank you

Loved wiorking with Jose Mosco and the MB team, they were welcoming, honest and accommodating. In this day and age, where every dealer is trying to gouge car buyers (aka market adjustment), they are daring to treat customers with respect and great prices. Also, they made me a very fair trade price for my used SUV. The only knock on them, it took me forever to get my paperwork done :( All in all, I will go back to them for my next purchase

My experience matches their BBB rating! Check it out!

Craig Wallace and the cashier were friendly and provided great customer service.

I have problems after taking regular services. It did not have any problem before he services. I cannot drive during weekend at all. I am waiting the customer service to contact me.

This particular location in San Jose is always friendly and does what they promise. They are well equipped to handle my large Sprinter. Bill is my service writer and is always great. He is soft spoken and that is a soothing quality.

When I called to make the reservation, I mentioned I need shuttle after dropped my car. I was told 7:40AM is available then I took the slot. However after I came for the service, I was told the shuttle starts at 8:30AM so I have to wait in lobby. I will choose another time if I was informed so.

Buying a car at this dealership was a pleasant experience. There was no hard selling rather a healthy discussion on the merits of our choices. The pro and cons were discussed and our sales agent, Mr. Jesus Flores- Anaya, was very knowledgeable on all products of Mercedes Benz. Once we have made our choice, he facilitated the paperwork and it was a breeze. I would surely come back to this dealership if and when I need to buy a second car.

Anthony Lorenzo in the Service dept provided exceptional service! He was professional, informative and went above and beyond to make sure my car got back to me as quickly as possible. He explained other features my car has and how to use them in minutes!

I’ve been three times now for routine service. Very smooth experience. Friendly service attendants. Jose was a pleasure to work with! During the pandemic they didn't have many loaners available for customers, but I think they might have more available now, which is a plus.

Will has been so much help!

We recently purchased our EQS at this dealership. I'm in the market every 3 years or so, and was surprised with the straightforward buying/leasing options. This feedback is for sales person *Tedi Mansour* and his manager K(aiz?)*. Transparent, No nonsense upselling, honest pricing, and, NO outrageous 50K+ market adjustments, that I was quoted at other dealerships. Tedi M. is knowledgable and surprisingly the only one (as I was told) who knows about all the quirks and features of the new EQS. He is your go-to-guy at this dealership. Thank you Tedi!

Our service rep was Danny. He has always delivered exceptional customer service. He is the reason we keep going back to Mercedes’ in San Jose near eastridge mall. He’s very friendly and make the process so easy! Thanks Danny, we really appreciate you!!!

Wonderful experience, The friendly environment and professional staff made my car buying smooth and fast, all process less than 1h, I have to say thanks to G who was top of this process. I recommend MBZ Sean Jose to all my friends.

Emad has been pretty helpful and responsive on answering all my questions, showing me around on different display cars, introducing me every detail and make sure I fully understand on my new car (e.g. walk me through how to use self driving mode). The new car has some minor issues, the button to open back trunk on the side door is not functioning well (requested for a new part in service department already), and self parking function doesn't work. But overall is good experience.

Excellent service by Craig and Fred. Both explained the condition and the nature of the issue is a term that is easy to understand. Taking care overnight and thoroughly inspecting the issues, and making sure that the concerning areas are inspected.

A very good experience over all including finance paperwork.

First off would I would like thank Leo for making my purchase easy with no hassles, He went above and beyond thanks Leo for your excellent customer service! And lastly I would like to thank Kamal, the man who when up for bat for me and got me lower a interest rate , having not the best credit score I was going to be in a hot seat but was desperate to be in a new vehicle fast. This man made my worries go away and blessed me with a new truck! Right on Kamal!I appreciate you my man. Thank you Mercedes Benz dealership

exceptional service and accommodations . I highly recommend

Service was fast and the waiting area is so accommodating

Worse service I’ve ever had!!! They DON’T return calls!! Even though you leave the message for the manager Scott!! They don’t follow instructions when given! They’re eager to sell you a car but when you need assistance forget it!! I’m calling the corporate office!!

Exceptional customer obsession from the team. Kudos to Tedi Mansour. Highly recommended.

This is one of my favorite MB dealership! Their staffs (especially Jose) are friendly and professional. Highly recommended!

Service was good and Jose was very helpful

I have always bought all my cars with Leo and he never fails to give the best experience every single time

Leo made the buying process very simple and smooth, will definitely be referring people here in the future.

Very experienced technicians

i was told that the service will take 2 hours..it was done on time..

I live close to 2 Mercedes Dealerships but this is my go to mainly because of the service manager Jose. He has always been very patient and friendly every time I come in. Always a good conversation along with my car being well taken care of in a timely manner.

My experience was excellent. It was alot smoother that I thought. I told lots of my friends about my experience and will refer them to you. Thanks

I would like to say thank leo for the easy & fast process on our new car, we are very pleased with our purchase process & the way leo Valencia helped us with taking the car home. He’s took his time to explain to us all the questions we had. We’ve bought multiple cars from him before And we are happy to follow him to his new home at Mercedes Benz of San Jose. Thank you leo

Your Service Representative, Anthony Lorenzo, provided my mother and I, Susan Sanders, with concise explanation of all the required work for our car and focused on the most urgent repairs needed first along with price. We left your service department with not only an spanking clean car, but one that ran like a new car. Thanks, Susan and Esther

Tedi (sales rep) and Demetris (finance) were help and straightforward with the process of purchasing the car. The downside came down to customer service and service department. I was pretty happy with my choice of a family car and I test drove it with everything working well, but then my passenger window wasn't working after two weeks. I was told it went through inspection prior to purchasing and they had it cleaned before handing the keys. So I scheduled an appointment with service and the girl who scheduled the appointment said I would need to request a week or two ahead of a loaner. When I went to pick up my car (after it being there for three days or so), I saw their loaner requirements in their service and parts department, it didn't state that 1-2 weeks window. Feel like they only prioritize customers who buys a Mercedes over a customer who purchases another vehicle even though it's still through them. And to top it off, the service advisor said he asked the manager to approve the repair without charge when they normally don't , but it states it's within warranty. Some customer service... Took them three days to replace a part that they had sitting and it took them three hours to let me know I wouldn't have to take care of the service... And it took them two seconds to decline me a loaner without even a recommendation of using their shuttle busses. I don't know if I would recommend this location.. but at least their sales rep and finance department were professional.

I went into Benz Was introduced to Mansour he was very helpful straight forward. Showed me every car I asked for! took them all on test drives. Left with a beautiful S580. Thank you for the amazing customer service. Also Q was very helpful as well. Great team work! I came home and was having some issues getting into my parking garage due to some censors on the windshield and Mansour responded within minutes. Thank you!

Excellent service, highly recommend Leo Valencia. Very friendly, made us laugh and welcomed us since the minute we step in, very helpful at all times. He helped us purchased our dream car

I went to mercedes because they had the mustang gt I’ve been looking for and Leo Valencia made the process super smooth and easy! He definitely cares about his customers and I will be back in the future for anymore car needs. Thank you for helping me with my dream car!!

Craig was very helpful in the process. Kept me posted and I picked up my car earlier than expected.

Frustrating experience while selling a car. Manager to avoid: Qais/Qaise(Sorry but I don't remember the exact spelling) Salesperson to avoid: Ashley I visited them exactly a week before today to sell my GLC300. I was quoted $33,500 to match a competing offer from another dealership. They also agreed to add $200 if I can get my car serviced, which I was happy to get done as I had a complimentary service pending. Today, I called in at the dealership to check for Ashley or Qais but both were not at the dealership. Understandable! So, before showing up at the dealership I confirmed if they'll honor last week's offer to which the substitute manager said 'YES'. I reached at the dealership and I was made an offer of $32,500($1K or $1.2K(w/service) less than last week's offer) saying that Qais had entered $32,500 in the system last week which was a big surprise for me. Last week's final offer when I left the dealership front door was told $33.7K. I felt like an idiot today, driving from Mountain View to San Jose. Standing there in disbelief on why would these guys do this! I have now reached out to the other dealership whose offer I declined earlier. Hope they are not like the folks at MB-SanJose. Clearly disappointing and frustrating.

I got my first Mercedes from here! It was a smooth and hassle-free experience. The pros of selecting this dealership are: 1) No mark-up over MSRP. 2) Flexible down payment options. 3) Patiently explained all the features of the car. 4) No over-sell to buy additional coverage. Special call out to the advisor Kal who informed me immediately when there was new inventory and took us smoothly through out the process to own the car.

Jose was amazing! He always goes the extra mile to help out and is always so understanding and helpful!

Although my purchase took a number of hours, I have found the whole staff at Mercedes-Benz of San Jose to be friendly, accommodating and a pleasure to work with. No matter what questions I have, someone will do their best to help me. Kudos to my sales representative Emad and to my service advisor, David. You’re both great. Thanks to Dimitri in Finance for making the process easy and fun!

Although my purchase took a number of hours, I have found the whole staff at Mercedes-Benz of San Jose to be friendly, accommodating and a pleasure to work with. No matter what questions I have, someone will do their best to help me. Kudos to my sales representative Emad and to my service advisor, David. You’re both great. Thanks to Dimitri in Finance for making the process easy and fun!

Highly recommended!!

Came in and Emad was “The Man”!!! Our experience was first class!!! Gave me a great deal on our trade in, and “Red” and Soma got us a great rate with ok credit!! They are extremely knowledgeable of the product and hands down the best car buying experience I’ve ever had….and I’ve had a lot!!! I feel like I’ve made new friends! I will definitely promote this dealership to friends and family and will be a customer for life!!! Great job everyone over there!!! And I definitely can’t forget our favorite Russia!!! 😜

Service department was very helpful. Bill took care of my Sprinter van, AI 19. He was very helpful and had answers for all my questions. However, one thing that disappointed me was how dirty the floor bed was left. I had to go back in and ask for a small whisk broom to clean my Airstream. Bill did come out and cleaned for me. The Airstream dealer in Morgan Hill had detailed my Interstate 19 two days before.

Was expecting a very large service bill and at least 3-4 business days before I would get my vehicle back, but I got it back within the day on a Saturday during limited hours and the service bill was way below my expectations. Thank you and your crew especially Jose Masangcay who was my service advisor.

Anthony the service representative provided me overall Great experience and great customer service. He kept me updated on what was needed on my car and was transparent. I like that alot.

Purchase a GLE 53 for my nephew a year ago ! I’m Still waiting for a license plate, no answer or follow up. Not even because was purchase for a professional sport player.

Tedi Mansour is very very good sales rep. I appreciate his honesty and the low pressure purchase experience.

First time owning a Mercedes’ vehicle so it was my first time experiencing the service at Mercedes San Jose. Setup my appointment by phone a week prior to visiting. Upon arriving for my Service A appointment, I was quickly greeted by a service advisor then taken into their office to discuss what type of service id like to do for the day. Service A comes with 3 packages of your choice, each with increasing cost and additional services provided. I opted for the minimum service which was the cheapest, no questions asked or sales talk to attempt me to go for the higher tier. After choosing which option for them to work on, I was asked if I wanted my vehicle to be car washed on site for free after the service, I told them yes. 2 hours later, I’ve decided that I did not want them to wash my vehicle after the service anymore so I placed a call to the front desk to let them know. The front desk asked who was my service advisor that helped me when I dropped my vehicle off, I told them his name was Anthony. I was placed on hold briefly for about 3-5 minutes while the front desk was locating Anthony to update him on my changed decision, the front desk then tells me she verbally spoke with Anthony informing him to not have it washed after the service. I was a bit worried that a verbal request may accidentally slip through and they’d accidentally forget and have my car washed (I just had my car ceramic coated two days earlier of my appointment which was why I’ve decided to not have them wash the vehicle). I received a call back approximately 4 hours after dropping it off that my service was done and was reminded that they received the update and did not wash the vehicle. Upon arriving to pick up my vehicle, I was again reminded in person by my service advisor that he received the update and did not wash the vehicle! Took about 10-15 minutes after arriving to pay and drive off with my serviced vehicle. I give this location a 5/5, not much to critique about other than the customer service, speed and attention to customer requests which met my expectations to provide such a rating.

Very professional and courteous. They kept me up to date on the progress of my vehicle, let me know what preventative recommendations they had, and the car was done by the time promised! Excellent service!

Bill beller , the sprinter service person, is the reason I keep going to this one location. He is very polite, honest, up front. I've never had his try to sell me a axle fluid change cuz the washer fluid light is on... anyone who has dealt woth dealerships knows what I mean...if he tells me I need something I trust him from experience and therefor will continue to bring the sprinter here.

Exquisite dealership. Cool people work there. Old school and I like that.

Ashley is great sales person. No pressure, just provide good service. I had to buy a certified E450 coupe due to no new ones with the color that I like. Setup the time with Ashley, go there, check out the car, test drive then sign the paper work. Everything worked out as planned.

Convenient, quality service, nice attitude. Their Sprinter manager knows his customers and relates to them and their needs.

In and out within 2 hours. Great selection.

i bought a sprinter van rv used 7+ years ago and have been getting it serviced here ever since. i find it an honest and trustworthy experience in my dealings here. it's an easy in /out trip with reasonable amenities if you need to wait. all services were always done right the first time. Kudos

Great dealership with amazing salespeople. I have purchased 2 cars from here and have always received nothing but the best service from everyone from sales to finance to servicing my car. Everyone treat their customers with professionalism and respect. Kudos to the amazing team!

Great experience for my purchase of a brand new GLC300. Sami is a friendly, reliable, and responsible sales consultant. The financial manager, Masi, was also very nice. It was great doing business with them!

Vinnie was professional and personable. He walked me through the simplest of task as I’m not very computer savvy. I highly recommend Vinnie and Mercedes of San Jose.

Great experience for my purchase of a brand new GLC300. Sami is a friendly, reliable, and responsible sales consultant. The financial manager, Masi, was also very nice. It was great doing business with them!

The workers are very knowledgeable and friendly. I like how they work quickly and so far it hasn’t cost me anything because my car is still under warranty. I enjoy the waiting areas because they offer a selection of coffees and cappuccinos.

We were very skepticle to come in but I have to say, we were very impressed how professional,courteous and friendly everyone we delt with. Thank you for making this experience a great one. Thanks to Sergey and G espically. There was one more sales manager that originally looked at our car. To all 3 of you. Thank you. And we will difinetly recommend your dealership.

We recently purchased a used vehicle through Mercedes-Benz of San Jose. It was used 2018 Chrysler Pacifica. This dealer is part of Auto-Nation so they keep a variety of non Mercedes vehicles on their lot and they have access to more. In today's vehicle market dealer mark ups for new vehicles are extremely high not mention the cost of the vehicle. Doing my search online I found our vehicle here on their lot. I knew what I was there for and didn't need a sales pitch to make my decision, Jesse greeted us. We showed up without an appointment and Jesse was very friendly and polite. There was no pressure as to trying to up sale us on new vehicle or any other vehicle on the lot. After the test drive we spoke with Jesse's manager and discussed our options. We had a trade in that we needed to clear up some of the paperwork on as well as financing. As a dealership they couldn't help. However, they gave us some key solutions and within a weeks time we were ready. Within the weeks time we did go and look at another vehicle. Vehicle was over 5,000 cheaper but, the customer service is what turned us off. They didn't know where the vehicle was, asked if we wanted to test drive something new, car was not ready for a test drive either and asked to text me for an appointment to come back. As we left the dealer the wife and I agreed we wanted to go back and buy the vehicle from Jesse. I reached out to Jesse the next day and reserved the vehicle to begin the purchasing process. Luckily I did as they were notified by email through Auto Nation they had another person ready to purchase the vehicle and was ready to make shipping arrangements out of state. If we would of waited a day we would of not been able to get the van. They were able to give me the value of my trade in, hold the vehicle until our bank cut the check and provided great communication through out the whole process. Their finance manager Solmaz was very organized and professional and made the task of signing papers not so unpleasant. In the future I would only hope to be able to purchase a vehicle through them again.

I pulled in and sat down, 10 minutes later we reviewed the service details. I left and the vehicle was ready a few hours later.

Extremely unprofessional and inconsiderate. Even after an appointment, made us wait an hour and kept saying things like "car in being pulled up in front" etc. Then told us they are "under staffed" and the key of the car is with the "tech" and since it's Sunday we could take a look at the car by walking towards the back of the building where it is currently parked if we wanted!! Unbelievable.

Beautiful location and very friendly environment. Our sales person was very friendly and he showed us all type of models with lot of patience. He was very detail oriented and and answered all our questions. All other staff members involved during the sale were very helpful and friendly too. It was an awesome experience.

Joseph Ngo is an excellant resource about Mercedes. He had helped me with leasing and purchasing for over the past 10 years. Joseph is easy to communicate with and will explain all the details for leasing and purchasing . Great professional to work with.

I’m editing my previous one star review only because of Sprinter Manager Anil Pasha. I was recently at Mercedes Benz at Capital Expressway and I was helped out by Anil Pasha, he was extremely helpful and deserves a 5 star rating. He expedited the car sale which I was waiting for 7 months. He is setting an example for all employees to strive to achieve, outstanding customer service couldn’t have asked for a better experience. I will definitely come back to this dealership for any future inquiries.

I called this dealership and asked them if they have any 2022 AMG E53 available. The salesman said yes we do have two available. So I arranged a time for the day after to go to the dealership. I drove one hour across the town. When I arrived the salesman had forgotten about the appointment. I told him I’m here to see the two E53 cars. He then told me he made a mistake and they don’t have any E53 available. Very unprofessional. I don’t get how people like this get by in life or can get a job. To cover up this, a few minutes later he said we just sold them which is obviously a lie. Like you sold two E53s in less than 24hrs? Took my business to another dealership.

Wonderful Experience !! This is my first Mercedes purchase. I was mentally prepared to order it but MB of San Jose happen to have the exact model with the packages I needed on the lot, so I reached out to them. Jesse Flores reached was the one who contacted me. I have to say he was the reason my experience was so great. Jesse Flores gets all five stars from me. Right from the start I never felt I was working with a Sales guy from MB of SJ, felt very comfortable and no pressure. I had to come back a few days later to buy the vehicle as I had to sell my old through Carvana first (MB of SJ) couldn't match Carvana's price. Jesse assured me the vehicle wouldn't be available for others to test drive and it would be up in storage till I came back to buy it. And so it was. And he worked me on the discounts as well. The buying process was very smooth and afterwards Jesse spent lots of time showing me how to setup the various features. I would recommend MB of San Jose if you're in the market for a Mercedes.

The service here has been inconsistent. I have been here to service my GLB many times, and I don't know what to expect each time. I think it is luck of the draw in terms of who you get for your service advisor. Some are more nice than others, who are more willing to talk you through what they did whereas others aren't. I would have to say, the Saturday staffs are not my favorite. In terms of regular service, they are great and efficient. However, if you need to get something fixed, expect delays. A couple months ago I had to get my cylinder fixed (btw, on a brand new GLB) and was promised a week of estimated time. I was not offered a loaner vehicle. Two weeks passes and no one called me.. I had to call multiple times to check and they said it would be another week or two. Again, no loaner vehicle, though I was put on the wait list for it this time. I was given a loaner vehicle for the last 3 days before my vehicle was done. There was a total of almost 3 weeks I had to rent a car to get around. I asked and was told there was no type of reimbursement or voucher to cover for my 3 weeks of rental. When I asked why did I need to replace parts already when my vehicle is only 6 months old, and they said "this is a common issue for your model". I only wanted to make sure I don't keep running into problems, but minimal answers were given to me. I wrote a review to Mercedes management and never heard back. So, I'm not sure if this review would do anything.. but just want to share my experience.

Best experiencing to get a car in Mercedes Benz San Jose ever! GM Mr. Rob Stuban & his team Ted work very professionally and friendly. Knowledge of customer service, well explain of every function of every single things. One of the best experience of auto dealer shop!!! Great job!!! Promised I'll visit SJMB sooner or than later!! Huge Thanks for all.

Anthony was a great service agent. I was kept informed of all repairs, estimates and any delays. I was in and out with a loner to assist with the repair wait time.

This review is for Jesse Flores, sales person I worked with at MB of San Jose I recently bought a GLC 300 from MB of San Jose, worked with Jesse Flores. He was absolutely great to work with, very nice to talk to, very helpful, follows-up but doesnt constantly call you (like some other dealerships sales folks). He made my experience buying the vehicle a great one. On the day of the purchase, I told him when I would be coming in, he made sure the vehicle was ready washed and gased up and parked upfront. Once the purchase was complete, he spent time with me going over all the features and even gave me a new USB-C cable to hook up my iphone. This was all done with a smiling face all the time. I would recommend reaching out to him if ever you're in the market for a Mercedes Benz. The finance person, Solma was also very nice, She was not pushy or overbearing and gave me a good price on the ext warranty.

Great service all around. Quick and easy, got me in the car of my dreams and helped me get rid of my old car for a good price! Emad is the man!

This was the second car I purchased from Mercedes SJ. The staff were friendly and I really enjoyed the experience there.

I’ve taken my car in for service twice and I’m so happy that they are always available to me on the weekends due to my work schedule it makes it convenient. Thanks to Anthony Lorenzo for his exceptional service very accommodating doesn’t take advantage like some experiences I’ve had he was so helpful and very knowledgeable. I feel good that I can take my vehicle where I know I’m being taken care of.

Great services and very friendly

Great customer service!! I bring my GLS as well as my Sprinter and I always have a wonderful experience from start to finish.

Easy and clear explanation. Sufficient information delivered on time through email and phone.

detailed and great service

Service advisors were great, genuine car guys so they appreciated my extremely old Merc. Talked shop about the new AMG models and got me squared away really quickly. Solid guys, very affable and knowledgeable. The tech/s who worked on my car were excellent. Got my car on the rack did the alignment and got it back to me in less than 2 hours. The alignment is spot on too. The best part though, I’m slowly restoring this old Merc, when I bought it it did not have a splash shield. I recently installed one but was missing two Mercedes bolts so I had to use hardware store screws. The tech, either because they had bolts laying around, thought it would be easier, or just wanted to help me out, replaced the screws with genuine bolts. Didn’t tell me or charge me, I only found out while working on the car for another reason. But I was very happy when I saw that. 5 stars all around.

Excellent Customer Service David Truong Conducted Himself With Intergrity I Thank You Very Much For Being Empathetic With My Situation I Still Wish I Can Come Here For My Oil Changes

Sprinter service manger, Bill Seller will politely answer your extra questions.

I use this Mercedes dealership to service my Sprinter RV. Bill Beller is always professional and friendly.

The deal was fine. Problem was after I drove off the lot. No one would ever call me back when I had questions.

After checking many other Mercedes Dealerships I decided to purchase my GLS from Mercedes of San Jose The sales People were very helpful and easy going no pressure and I got the best price. I also take my GLS to Mercedes of San Jose for scheduled service they do great work and have my car ready when they say it will be ready.

I bought a S560 sedan from this dealer back in 2018. I bring my car to their service adviser, Danny Salina, whenever my car needs service. He provides me with excellent service with courtesy. He responses to all of my email inquires quickly. I would highly recommend him as AutoNation's outstanding employee.

Good inventory of new or used cars. Big place to shop.

Always treated with the upmost respect every time visiting Mercedes’ weather it’s for car service or looking around.

Bill was great. Efficient and straight forward communication from him. The call center that is used to schedule the appointment gave me an appointment time that didn't exist and Bill had to call to re-schedule to an actual appointment time. Some work needed in organizing the call center.

Bill Beller was able to fit me in for an appointment to take care of the recall. He included a multi point inspection at my request. He answered questions I had unrelated to the recall.

My service representative, Bill Beller, was nothing short of excellent. He was attentive, knowledgeable and informative.

Bill Beller is servicing my 2019 Sprinter. Very detail oriented and helpful!!

BAD customer service. I walked in looking to buy a car . There was NO salesman or receptionist to help me to find the car. There were groups of 2,3 people who talked to each others and ignored all the customers. Very very bad service. I will never come back again.

I have to travel over 1.5 hours to reach the San Jose Sevice Center so I really appreciated having my factory recall promptly attended to. Bill even gave me a suggestion for enjoying a nearby park while I waited.

Great experience with good dealers!

BAD customer service. I walked in looking to buy a car . There was NO salesman or receptionist to help me to find the car. There were groups of 2,3 people who talked to each others and ignored all the customers. Very very bad service. I will never come back again.

Jose, my rep. was clear from the begging of our conversation about the repair needed on the 2004 SL500.

We brought our car to have Wheel Alignment on a PRESIDENT"S HOLIDAY! Our schedule is early morning. The shop was open early morning and the place is clean and quiet! We got helped right away and our Service Advisor- RAMSIN BETSARKIS was very professional. I told him that I need a loner car he tried to find a car that's available, because there was an error on the internet when I scheduled an appointment. Unfortunately, all loner cars were taken already! Ramsin himself was the one who gave us a ride home and scheduled someone to pick us up when the car is ready. He also gave as a good discount on the service made! AND THAT IS WHAT I CALL GREAT CUSTOMER SERVICE! Thank you, Ramsin!

Emad sold me my car and he was kind, caring and knowledgeable. He was super patient and explained everything to me in a wonderful manner. Emad went out of his way to make my buying experience extraordinary. Solmah worked the finance part of my deal. Solmah's attention to detail and her sugary delivery of all the finance details allowed me to feel extremely excited about buying my new car. I will return and buy another Mercedes-Benz from Mercedes of San Jose on Capitol Expressway in San Jose because of them having the Jay Z and Beyonce of Mercedes Benz dealerships with the nomenclature Emad and Solmah!😊😊😊

Very efficient and smooth process of getting routine maintenance

Great experience! Friendly staffs, quick service and awesome inventory

I noticed the exhaust doesn't smoke well, so I would like to make an appoinment in Mercedes-Benz dealers. Some of them have a long appointment waitlist, but Mercedes-Benz of San Jose can make it one week later. So I choose this dealer. The service was nice. After handing over the key, I had a great rest in the guest rest area. It was pretty quite and NOT crowd, so I could work from there. BTW, the coffee machine was great (absolutely free drink)! Finally I was told the exhaust worked well and the little smell might be due to the V8 engine. Also, zero fee.

I am extremely satisfied for the service. Bill is very professional.

My experience with this dealership and service advisor (Jose Arellano) have been exceptional. The customer service is worthy of 10 stars - best dealership in the Bay Area. Honest and trustworthy. Repairs and care of my S-2012 were stellar.

Service is great, I?m used to people usually absolutely in this business but they were very clear on what needed to be done in my car I agreed.

Very helpful and professional. Smooth transaction from start to finish.

I have been customer at this location since I bought both cars. Very happy with the services. My advisor, Jose Arellano , is exceptional, efficient,courteous and patient. He is a valuable access to your company. It's advisor like him that keeps customers choosing this location to service their cars.

A loyal customer since 2001 & have had many service advisors. Must say Jose is one of the Best! Issues big or small with my E53 AMG is resolved with his expertise. Thank you Jose!!!

I brought my car in for service due to error messages I was getting. Jose Plasencia was fantastic as always. I called and told Jose the problem I was having and he asked me to bring in my car. He contacted me to tell me what the problem was and to let me know my car would be ready and washed within 1 hour. Jose?s professionalism and his great up beat attitude is great. He really cares for the customer?s satisfaction.

Went in for standard service and Jose was great. Very friendly and explained everything clearly. Service was completed earlier than expected with a complimentary car wash. Would recommend this service department and Jose!

The sale workers are very kind and explain things well. They are also very understanding and helpful.

I always get great service for my Sprinter RV at this dealer. Bill B., the sprinter advisor I always interact with, listens and never disappoints. Nice lobby and facilities that are kept clean. There are some outdoor tables and chairs if you prefer fresh air.

Tedi at Mercedes-Benz San Jose was a pleasure to work with. In this low inventory time, he found the exact car I wanted that had just arrived in the port of Long Beach. He had it shipped it up to the dealership in two days, completed the contact negotiations and had everything ready for me to drop by and sign quickly with finance. He even helped me return my rental car. The deal was done in 45 minutes once I arrived to pick up my car. 10/10 service. Thanks Tedi!

Sale staff, Anil Pasha, is very knowledgeable of the product he sells. He is very honest and goes beyond his means to please his customers. There is no wasted time when it goes to sale price. As a whole it is a pleasure dealing with Mercedes-Benz of San Jose and the facility is very clean

Mercedes-Benz of San Jose: Staff is very professional, friendly, and helpful. The manner in which the service adviser Bill B. works with me understanding my driving schedule and service needs with Sprinter Van RV gives me confidence in knowing I am taking good care of my vehicle.

We have 3 Mercedes and they do excellent work. Jose is a joy to work with. Highly recommend!

Excellent customer service provided by Jose Arellano. I commend him for his professionalism on customer care service!

Great service! Joe Ngo is a great, honest and professional sales. Had a great experience. Highly recommended Joe and Mercedes of San Jose.

My service advisor Jose did an excellent job,very professional he make sure everything is check

Antonio provided us with a very fast, collaborative and overall excellent buying experience for our new GLC 300. Our needs were understood and met, and we came away with just what we were looking for.

Best service ever everybody was nice at the dealership I will go back there to buy my new car again I have my car serviced at the dealer

I had a wonderful experience from the sales department to the finance department. I would recommend this dealership.

I arrived at 8am at my scheduled time and the car was taken for the oil change shortly, and I spoke to my advisor about what was needed. Two and a half hours later I decided to check the status of my car since I had no word. I was told all my tires needed replaced (two had been replaced 2-3 years ago) and the check of the AC unit I requested was going to take longer. I was given an approximate finish time of 3pm. I was never offered a loaner car at all so I was stuck walking circles around a car dealership for the day. The only businesses close were a grocery store and a few restaurants. At 1:45 I was told by a Tech that my Advisor had an emergency and had to leave so he was taking over my service, and he would go get a status on my car. He disappeared and 45 minutes later I had to grab someone else to demand a status. By 4pm my car still wasn't done, and no one was telling me anything, and so I walked outside to find my car sitting there locked up. My Tech disappeared altogether and had actually left the dealership apparently. I had to track down my own car key and my own bill. There were things I asked to have checked not on my bill and my bill showed charges I was never told about. I had Hydrogen in my old tires so my old tires had the green lug nuts to represent that. All four BRAND NEW tires have the green lug nuts on them but there was never any discussion of putting Hydrogen in my new tires and nothing on my service bill to indicate why my brand new tires were filled with Hydrogen. Do they or don't they have Hydrogen in them?? If they do then why?? Absolutely RIDICULOUS!!! Over 8 hours stuck at a dealership with terrible customer care, and over $2200 later is a terrible experience. I doubt I'll go back.

I purchased my car from this dealer and I trust them and have all my car services at this place. I am always happy with the quality and efficiency of the services here.

Anthony Lorenzo went far and beyond to accommodate my needs a few days before I was scheduled to have surgery. He assured me the car was being taken care; he arranged for me to get a loaner; and he dropped my car at my home! He gets a perfect 10! He was very professional, kind, and efficient! I wish everyone would practice the same ethic at that dealership!!!!

We are very please with the quality of service we received at Mercedes-Benz of San Jose. On-time service, our service adviser Anthony Lorenzo was courteous, respectful and often gave us status updates. The car is functioning properly after the regular service maintenance. We love that they throughly take care of washing the car.

Anthony in Mercedes San Jose location, is the guy who provided the service. He is kind, friendly, super easy to get in touch, and fast response my questions. Definitely will recommend to my friends.

Seriously overcharged. My car called for a service after only 1400 miles since my last service. $1061 later I?m annoyed.

Professionalism was lacking waited over three hours for my car to get service on top of that was not provided with a loaner vehicle. Twin car was returned I was expecting it to be detailed and clean but they did not clean the outside or the inside

Danny was awesome! Very professional and pleasant to work with. Thanks.

The experience was great. Albert did a great job of giving us all the needed info and to make the buying process seamless

Brought my sprinter van in for a recent service and Bill was fantastic to work with. He went above and beyond in making sure our vehicle was ready for its 6 month road trip. Thanks again Bill - it was a pleasure.

they listen to your needs and are respectful of your budget and time.

Thanks for your service and I will definitely revisit for my car again

Had a great experience there. Was treated very nicely

Outstanding customer service. I got a good deal from them

My advisor Anthony is very helpful.

Tedi Mansour provided great service. He was very knowledgeable and straight to the point. He didn’t try to push a sale on to me which I appreciated. I would highly recommend this dealership.

Very disappointed with MERCEDES-BENZ. I owned three Mercedes in the past and was bring my E350 to this site for service A and spark plug replacement. Although the service manager was nice to explain that their parts and hourly rate go up due to Covid-19 situation, he charged me $1,900 which includes >$1,500 labor fees. This is ridiculous. He told me the hourly rate is $235. The invoice translates that it took 6 hours+ to complete the maintenance. Are you kidding MB’s royal fan like me? We know how many hours to perform the service A and spark plug change because I had three MBs and knew the cost from dealerships. I would give negative feedback and won’t do any business with them. I will also tell people not to.

Second time I have used MB of San Jose for service. These guys take care of you and deliver above and beyond what you would expect from the Mercedes brand.

My service advisor Bill Beller was able to schedule the service on my Sprinter van around my schedule. Great customer service and spotless facilities!

They did a good job fixing up my car but upon looking at the diagnostics on what my car needs I see they missed two issues which Shouldve been on the list which are my fog light on the right doesnt work and my left license plate light is malfunctioned when I turn on the car these are the first two messages I see on the infotainment system which I dont know how the technician missed ...... It makes me be skeptical on having them work on it

Thanks to the friendly helpful crew in sales department. Especially, Tedi Mansour & Gurwinder Singh. This is my experience during the purchase process. After the purchase..... The dealership is not interested to keep their promises and the customer service department totally ignore your concerns.

The dealership staff are great,Bill Beller was very helpful. That being said the AutoNation Emails telling me I need service are not helpful. I responded to an email to set up an appointment but when I arrived at the dealer their system didn't have any record of it. So I give Mercedes Benz San Jose a 10 out of 10 score, AutoNation gets 0 out of 10.

Danny Salinas my service specialist is amazing. Unmatched attention to detail and professionalism.

Customer service is great, the professionalism that the repair was done on my sprinter it is amazing not only the repair also the time that they took to finish the job

I was very satisfied with customer service on san jose dealer. Anthony was very helpful and professional on the service for my car.

They really went above and beyond to get me in a new Mercedes Benz!

Bought my second E63 last night! My first time at this Mercedes dealership and were only coming here going forward! It was amazing! The guys made it awesome! I was looking to sell my old one first. Then lease a new one. They made it happen! We coordinated everything over email and the phone, so I didn’t have to bring my 2 year old with me to the dealer for an all day excursion! When it was ready, we were there for about an hour! And the icing on the cake, they helped me take out and install the car seat! I live in Dublin, near a competitor dealership, where I bought my second car from, and I didn’t even attempt to go there. You guys. This dealership is legit. Qaise and Cizo and Mansoor were all amazing! Already ready for my other cars upgrade! Made this mama happy!!

Great attention to details. Happy with service

Excellent service, quick responding for warranties coverage Full tank replacement. After job done has free car wash.

Quick, Friendly, Excellent customer service.

Their services is excellent every time I bring my ML350 for service. Their reps are very accommodating and listen carefully on my concerns specially my advisor, Donny Salinas he’s been my advisor for a while now. He gave me a price upfront after my car has been diagnosed and we discussed. And my car has been released after fixing the problem on time as promised. On this last visit, Donny Salinas even spare his time to drive me home because I don’t have any alternative ride to go home. My niece is only available after her work. I have to leave my car in pickup the following day to complete the work. Thank you so very much Donny I really appreciate it you have a good heart and your selfless act of kindness. There is no words to express my appreciation to you. On all the excellent services I gave you a solid score of 10 the highest.

Jose from service center ?????????? Very nice store great customer service

Excellent customer service. Unfortunately I had a longer wait than expected but the service advisor kept me up to date and expedited getting the material needed to complete the work from another location.

Positive experience all around. There was social distancing and everyone was pleasant. Extra effort made to make sure that my wait time was minimal.

My tech, David, was professional and courteous. I dropped off my car for an annual service and he was very upfront and honest about the process. Thank you, David!

First Mercedes Benz purchase, bought all the extra warranty although its brand new , you should come and visit this dealership and test drive your new Mercedes Benz, you will not be disappointed..

Quick and easy- very professional- wash and clean inside was a great touch!

Car dropping and pick up was fast, agent was helpful and sat correct expectations.

My experience in the past has been very positive. I took my Sprinter in for the 2021 emissions system update. They accomplished the changes and delivered it back to me before their estimated completion date. Very Satisfied.

Very efficient experience. Only took one hour for all the process then we get the car. In other stores, it took us 3~4 hours.

Jose Arellano is excellent. He takes very good care of me every time.

Intermittent problem with the driver assistance systems ? covered by extended warrantee. The service advisor was super helpful. I came away from a multi-visit intermittent electrical problem (the bane of automotive service) with an enthusiastic recommendation. More generally, I had a positive experience when I bought this 2016 C300 from MBSJ, and they've provided great service ever since.

It was a great experience, I got a car easily and is the one I like.

Excellent customer relations. The required services and repair options were explained clearly and thoroughly.

Overall Jose did a fantastic job of taking care of my daughter’s car. He always completes the work with-in the timeline that was promised. We also appreciate the complimentary car wash.

Very friendly and knowledgeable

The service was completed as promised. However, I had unusual difficulty in paying for the service and retrieving the vehicle. The cashier was occupied with some other activity away from her desk even though there was a line of customers waiting to pay. Even after chasing her she wanted to do something other than process the payments. It took me over 30 minutes to pay and retrieve the vehicle. This is totally unacceptable for this class of dealership.

Great service! The service manager was very nice and courteous and professional. I definitely recommend this dealership to all of my friends.

Overall David take care of my car what needed to be fix including recall which I don’t expect that it will be done that day.he did above and beyond. He is very knowledgeable with the issue . The only thing I was not happy about was the air noise which cannot be fix due to Mercedes defect?

This is my 3rd car purchased for this year, best experience I’ve ever had purchasing a car. Paradorn Albert Sumner was Paitent and didn’t pressure us to buy anything. I took me coming back 3 times before making a deal. This is the guy to go to!

Nice and clean facility. Adviser know his stuff. On time delivery as promised.

Service customer service needs improvement not all staff

Facility is impeccable and follows pandemic protocols. Definitely my go-to place for maintenance services.

Really great all around we experience, all the staff were nice especially Mansoor I would recoomend this dealer to anyone

Buying experience was not good, it took to long to get me approved, I ended up paying more for the car than I expected t okay. Should have bought it from a different dealership! The car has small dent o the driver door, they promised to to fix it and took it in 2 times, but they never fixed it. Both times, I left with nothing done to it.. I?m not happy with the over all experiences.. only till... Last service on my car was excellent!

I brought my Mercedes C300 Cabriolet in for a recall repair. I was very satisfied with the service and speed of the fix. I even got a car wash.

The service was superior and really exceeded my expectations. Daniel Salinas was my service manager and did an excellent job. It was a situation where squirrels had eaten the main electrical harness under my hood and Daniel helped arrange for the insurance adjuster to come out and quickly resolve the situation by ordering the parts from Germany and installing them promptly. In addition he enabled me to get a courtesy vehicle to help me out during the time I was without my e300. My service experience has always been top-notch at San Jose Mercedes. And I attribute that mostly to Daniel Salinas. He's a true professional and gets things done the right way the first time.

Purchased my 2021 GLE AMG 63S from Antonio Walker. He’s awesome. Made this transaction smooth and easy. I never even stepped foot in the dealership, as I live in Los Angeles. Antonio made it happen and even had the car delivered to my house! Moner Afschar in finance made it super easy too. He got me a great interest rate and had all the paperwork FedEx to my house. This dealership rocks! Thanks guys!

The service representative did a superb job helping with the process

Bill who was my service manager is the best. He is honest and very reliable

Danny was fantastic!! Very thorough and knowledgeable.

From the moment I pulled up to the dealership, to the moment I left with my own car I was given ROYAL TREATMENT. My Service advisor Daniel Salinas greeted me the moment I pulled up to the service area, was super friendly and informative. I was in for a major service, he explained the work involved. Everyone from Jose who had the loaner car ready and walked me through the intricacies of the vehicle, to the Cashier was friendly and professional. The work was done expertly and the pick up of my car was just as easy and handled just as expertly as the drop off. Danny Salinas and the rest of the Staff are a credit to this company and will keep me coming back for years. They have made me a lifetime Mercedes customer.

Always a pleasure doing business with Mercedes Benz.

Service provided by Ramsin Betsarkis was good. The facility was clean.

Wow what amazing customer service! Mercedes-Benz of San Jose treated us like family. I will be doing all my services here!

Very accomodating!Process of purchasing done with ease.

Jose Plasencia- Arellano is the best. He was VERY helpful with getting our car serviced and making sure it was retuned on time and spotless!

Recently, I have a recall service here , and I am very satisfied with this service. Jose helped me through the whole process . I definitely recommend this place to my friends.

I did the 3rd service for my mercedes-benz glc-300, it's a good experience especially at this pandemic period. It's 5 star as previous services

The service staff was very helpful and promptly provide quick updates about completion of service!

IT was AWESOME. Ramsim was awesome. He kept me appraised every step of the way and went above and beyond to make sure everything was right and that I was 100% satisfied.

Very smooth buying experience. Friendly and accommodating salespersonel.

Always enjoy coming in for service as I know Bill will take good care of me and his team does great work on my Sprinter van.

Jose is an awesome Services Rep. Very pleasant and took great care of me...

I have been working with Danny Salinas of Mercedes San Jose for many years for service needs of my multiple Mercedes . He is always helpful, timely, attentive and explains the needed work. I strongly recommend Danny to everyone who is looking for Mercedes service.

Very bad...not sure what they fix., Service adviser did not even call me when my car was completed. The worst part is my radio was not working when they returned. They recommended to change my tires either, this is funny because my tires is only 6 months old and maybe driven 1300 miles on it😂

Jose was very helpful and understood my needs. My car feels like it's in good hands.

As always, excellent service. Service advisor, Danny Salinas has been very helpful and provided excellent service.

As soon as i got to the site at 7am it took no longer than 15min when someone came and ask me what i was there for and assist me with my needs

Great service. Super friendly and helpful. Car was ready when promised. Nice and shiney. :)

DISHONEST. This place lacks transparency. I bought a 2016 forester that had passed their “precise inspection process,” and came with a warranty. Either they knew it had a leak and did not disclose, or they did not actually do the thorough inspection that they had claimed to do. When I brought it back, they tried to pass it off as a “seepage” which they refused to fix. My independent mechanic assured me it was a leak, not a seepage, and either way it was only going to get worse. The sad thing is, if they had disclosed it, I might have still considered keeping the car because it was a really good price (although it had a lot of rust and needed a lot of maintenance- things I was prepared to accept buying a used car). Unfortunately, I could not do business with them because I lost trust that they would honor their warranty if something else went wrong down the line. I do have to genuinely thank the finance guy though, because if it were not for him leaving such a bad taste in my mouth, I would not have been suspicious enough to leave it at the dealership until I could have my mechanic look at it. Here is why: 1.) He was friendly enough, but also said some things that I perceived as condescending: -He interrupted me several times to say “no, no, you’re wrong.” It seemed like he wanted me to question myself. -I was reading a section of the contract carefully. He acted quite impatient while I was trying to get clarification about a point, and told me several times, “You’re not listening.” He actually just wasn't answering my question. -I am pretty sure either a ‘dear’ or a ‘sweetie’ came out of his mouth 2.) Finally, I kept trying to get what I had agreed upon with the manager in writing, and he did not want to do it. It was 10:30 pm on a Saturday night and the manager was no longer there. The manager agreed to extended the 250 mile money back guarantee to a few more miles, since I live 2.5 hours away and wanted my mechanic at home to take a look at it. At first, he said they were really strict on the 250 miles, and then he insisted it was ok if the manager said so, but would not put it in writing. He kept saying “trust me”, and “you have my word.” Why not just put it writing then?

Good customer service and professional technicians who worked on my car.

The purchase process for our new 2021 GLA 250 with Chester was great. He explained each package well, and kept us updated when our car was ordered, being built, and being shipped. When our car finally arrived, Chester shared our excitement and made sure everything was all set to bring our new car home. I absolutely love my new car and would definitely reach out to Chester if I had any problems or wanted to buy a new car. Recommend this dealership to everyone in San Jose if they're in the market to buy a new Mercedes Benz or used car!

Thanks Joe for helping us leasing a new car. He is very friendly and helpful. A great experience!

They were absolutely amazing especially Danny. Very curtious and professional.. Will definitely come back.. Great job

Professional, courteous. Service consultant (David Truong) very helpful and encouraging.

Jose was very helpful and gave me a lot of information on what was done to the car. Great guy to work with. Gave me a good experience and kept me up to date with everything that was going on.

Went and for a complimentary pit stop . Happy I did found out my car needs to be fixed thank you mercedes for that .

Buying experience was excellent. Everyone was helpful and friendly. Unfortunately, our new Sprinter Cargo Van had a couple of minor issues that we discovered within the first few weeks. The heater was working properly, the connection of the smart phone to the screen wasn't working either. We had to go to get warranty very soon. Once there, service provider didn't seem to know how to treat clients. He wasn't disrespectful but he wasn't courteous either. After having the van for two days (luckily we didn't need the van at the moment), they told us that repair was going to take longer because the part was in Germany and they needed to order it. So they gave us another van to use in the meantime, which was very useful. The van took longer to be ready than we were told. We had to call to find out though. Once ready, we had to find the salesmen, who is very thoughtful, knowledgeable, and helpful to receive the appropriate help from the service department. Apparently the service department don't really know the product yet. Oh well, we are only humans right? So, we had to wait for two more hours at the dealership even though they had told us it was ready.

I took my 2014 GLK350 Truck for a recall of an airbag and software upgrade. I did have to wait an hour after I was called that my vehicle was ready for pick- up.

They provide excellent service from the drop off greeting through the car pick up. A go to service solution

Purchased 05 expedition online as is with cash and was told vehicle was in perfect condition. Vehicle was delivered with considerable body damage which should have been disclosed. Signed sales contract on 11/13/20 and still have not recieved copies of paperwork. .

Bought a used car from Mercedes Benz of San Jose. Sales associate Qaise sold us the car and provided great customer service. He had the car detailed and even filled up a tank of gas before we took it off the lot! Will definitely buy another car from this dealership!

Friendly and excellent customer service! The representative always inform of the status of my vehicle and let me know what they are working on.

Thank you guys so much for the nice service to my car Service advisor David and his team :)

Jose Arellano is a very nice guy, willing to explain and willing to give us his cell number so we don't have to go through the Receptionist's holding and transferring process. I had referred a friend to lease and also referred her to Jose too. She also likes Jose's service.

They did everything possible for me to walk out with a car , thank you !

The car I wanted wasn’t on the lot when I arrived despite confirming that morning. It seemed like a bait and switch situation. I also stood around for at least 30 minutes before anyone helped me, despite asking for help from three separate people. Overall, terrible.

Bring the car in for the recall service and get it done fast.

I have reservation and have engine oil changes, thanks , good service.

After an initial scheduling snafoo through the call center, I dropped my vehicle off using their late drop service. To my pleasant surprise, I received a call at 10:30am the next morning to say my recall work was complete, my car was being washed, and I could pick it up in 30min. I received text reminders of my upcoming appointment, personalized care from Micah and David, the work was done quickly and the impact to my schedule was minimal. I picked up a freshly washed and vacuumed car and could not have been happier.

After an initial scheduling snafoo through the call center, I dropped my vehicle off using their late drop service. To my pleasant surprise, I received a call at 10:30am the next morning to say my recall work was complete, my car was being washed, and I could pick it up in 30min. I received text reminders of my upcoming appointment, personalized care from Micah and David, the work was done quickly and the impact to my schedule was minimal. I picked up a freshly washed and vacuumed car and could not have been happier.

Our service representative was excellent. He was friendly curious and informative.

Cizo was extremely friendly and helpful to work with! He took the time to understand what I needed help with, and found a way to get it done. Thank you Cizo and team!

Good services. The advisor is really helpful and good working. Recommend this dealer for service and maintenance.

Jose, is my service representative and he is someone you can trust. I can drop of my vehicle and know that it will be taken care off with my best interest in mind. Thank you, Jose.

Jose Plasencia-Arellano service advisor keep me updated and advise me for next service. Excellent customer service. I would highly recommend. Thanks for washing my car.

Excellent service, Explained the service and completed in time. thank you Jose.

The whole process was super quick and easy! I love my e-class , thank you !

Detailed explanation not what needs to be done and attention to every detail you mention at the time of arrival and follow up on the things discussed earlier. What else can make your service appointment better ? -->Good customer service is cherry on top of everything!

Was scheduled for a service for my car on Saturday. Customer service consultant did a great job addressing my needs and answered all my questions. Facility was clean. Everyone wore face masks...Overall, great experience!

The best place for baying and service the car! The best General Manager Stan Mojaisky and advisor David!

Excellent customer services, professionalism, and courteous.

The team at the Capitola facility for Mercedes-Benz is a great team very caring supportive and especially in today's time of social distancing still very friendly. They have completely taken care of me in my vehicle on every occasion I want to thank Danny Salinas and his team for all of their hard work and effort.

Their courtesy, the pick up and delivery service, and of course, the car 🚗 wash!

Historically for countless years I bring my car at the Steven Creek branch in San Jose but since I bought my current car from the Tully branch in San Jose I brought my car to them for a B1 service. There is night and day difference in terms of car handling and customer service. My car has an off white color seats and carpet so it requires utmost care to avoid and minimize all kinds of dirt or stain. When I came back to pick up my car the guy who drove it didn?t have car seat and carpet on the driver side covered with paper to serve as a barrier and avoid possible accidental stains during service which is a standard at Stevens Creek branch . I noticed the carpet on the driver side right lower potion of the foot brake had this black stain . When I pointed the stain the guy was defensive and said ?that was not me? and started walking away and didn?t appear he cared. I had to tell him this is unacceptable then he called my representative and representative had it cleaned quickly. When I got home mark stains still were visible from maybe shoes of who handled the car while doing work with the car. The stain is one and accidents do happen considering the almost white color seats and carpet but I simply didn?t feel the top notch customer service at this branch. This branch might benefit from having additional training on the the essence of customer service based on Mercedes Benz standards. Lastly, I am in health care and having a barrier between the car seat and carpet would also be appropriate if we were to consider our health scare situation at present.

The service advisor and his team performed excellant repairs on our C300 by replacing the entire headliner due to bubbling of the rear two corners. We are very happy with the result. A loaner was provided for the three days that our C300 was being worked on. Highly recommended this dealership as we have leased one Smart fortwo in 2013 and purchased a new 2016 MBZ C300 from them.

Excellent Service!!! easy to get the DEAL DONE, no hidden charges. . .

Excellent Service. . . Easy to get deal done, no hidden charges. . .

best price and friendly service

This is the third straight lease from MB San Jose, and Joseph Ngo is the reason why. His exceptional customer service and "can do" attitude make buying a car a smooth as possible. He listens well and educates you on the process the entire way, all the while making the busing process feel like a warm welcome. MB of San Jose is lucky to have him. I will continue to buy from him.

Just purchased a AMG GLE 63 in August. Noticed the weather strip and frame around it was damaged. Made appointment with service department over 3 weeks ahead and was guaranteed a loaner car. At time of appointment they didn’t have one and no shuttle service either. Had to reschedule, which I did. Waited another week, dropped off car but they only fixed weather strip. The trim around it was wrong color and car has been at dealer for 4 days now. This is what you call bad customer service.

This was my first time visiting Mercedes Benz of San Jose for a regular maintenance on my C300 recently purchased, and I have to admit, it was the EASIEST experience I’ve ever had with getting something done to my vehicle! As soon as I arrived I was greeted immediately and was on my way out in no time. Service Advisor, Jose Plasencia-Arellano is who helped me, he was very welcoming, informative, and extremely helpful during this whole process, and kept me updated with any updates on my car. Overall, I had an excellent experience and am now aware of the hassle free atmosphere when it comes to car maintenance. Thank you!!

Best experience ever in a dealership. The saleman was top shelf quality.

Jose my service advisor took care of my problem, Did a professional job again for me to arrange to have my car serviced, and showed excellent concern about my time.

Very satisfied with the service here. Highly recommended!

Good service and recommend. Recently I had my Mercedes serviced there needed 2 rear shocks observer replaced but was charged 5 hours for labor that I may say is over charges. A good mechanic will not take 5 hours to replace unless there were other issues which was not mentioned to me. I was not happy with that but I talked to the service manager and he gave me some discount thanks

Always a no hassle stop. They are helpful, polite, And friendly. I was so surprised when I got in my car to leave and found they had washed and had also cleaned inside.

This dealership is very attentive to their customers and offer a pleasant experience when purchasing a car. My particular service advisor was truly dedicated to excellent customer service.

Really satisfied with your excellent services.

You are always polite and helpful. Thank you & I really appreciate you washing my car. What a nice treat.

Poor repaired. They repaired the scratched and repainted the bumper that caused problem of sensor. It is not safety for drivers .Then taking long time to replace the bumper

My Service Provider, Jose was excellent. He discussed how long my service would take and answered all of my questions. He greeted me with a smile and asked how my day was going.

Mercedes-Benz is awesome!! They always take care of my car issues and I don’t have to pay anything for it since I purchased all of the extended warranties that were offered to me at the time of purchasing my S550!! Thanks Micah

My service advisor Jose was very helpful and patient.. all around good guy.

I received recall follow up notice in September 2020. The recall was for sunroof glass. I had a very good experience with Daniel Salinas for a prior recall, so I contacted MBSJ. I explained clearly to the scheduler, I would need a loaner while this recall work was performed and was told the earliest she could guarantee a loaner was 10/12/20. Arrived on 10/12/20 for the appointment, to an empty service drive thru and met briefly with Daniel who went over and looked at the vehicle, tagged it. When I asked about the loaner, he abruptly informed me there was no loaner. I started to explain and he stated flatly, no loaner. They are all out -first come first serve and then snapped “ you don’t get a loaner for this repair - it’s only an hour” in the process of leaving, my fiancée tried again to explain to Daniel that maybe speaking to staff that schedules and he just brushed him off, which escalated to some choice words from my fiancé. Not appropriate, of course but this is where it landed. Rescheduled service with another MB dealer, it was clearly explained that no loaner would be provided but they would check the car first to see if the recall was applicable. Arrived to a packed service bay, immediately was approached by service personnel and he explained the recall and then stated that initially they did offer service loaners due to clients would need to leave their vehicle and the time to check. Then realizing a good portion of the vehicles did not need the glass replaced - bingo! He checked the glass and replacement was not needed for my car. On my way in less that 10 minutes. So, with that said, I don’t know what MBSJ planned on replacing in that hour they wanted me to sit and wait with my car? It’s clear there is a communication breakdown and customer service issues based on other reviews for this dealership, which may impact the Service Department. I’ve had recalls or service covered with loaners at this dealership before and stellar service from Daniel. However after this experience I will not return for service or purchase.

Very expenseive for safety inspection and oil change $343 just for labor!!!

Excellent services, fast responsive and went over each services it in detail. Car is very clean after the servuces.

Danny Salinas, my service advisor is awesome. He's the best, and the service department does a great job with of keeping on schedule, so that the completion of each service is always prompt.

José is a very caring person! He treats you like you were a personal friend or family. He is professional and gets the job done. I would recommend you ask for José if you won’t the best. Thank you again José. A AAA person. 👍👍👍

My vehicle was recently in for service. The staff was professional, prompt, and efficient. They communicated with me from start to finish. My car was clean upon return. Everything was to my satisfaction.

“Great " Great buying experience. Great cars with rare features. I would definitely go back for my next car.

Daniel Salinas at service dept has outstanding customary care traits. He is the reason why I come back at your service Dept. Danny is an asset to your company!!! Please keep Him employed ??

I had a dispute with Autonation which took a lot of my time and energy. But, at the end the General Manager of Mercedes Benz of San Jose helped me resolve the issue and reimbursed the financial losses. I really appreciate the hard work of Stan and his staff😊

Excellent service.Truly recomended

Very good service! Danny is one of the good ones!!

Brian was great! He was thorough and service was shorter than expected. Free lunch was given to other customers and I while we waited for our service to be completed. Facilities were clean. Mask policy was enforced. No complaints.

8/27/20 1st visit Engine Light-Cleaned a mouse nest under hood-sent home; 2nd Visit: 8/31-Engine light returned. Apptn. 9/1 they changed spark plugs, 9/18 Engine Light returned, Left messages for Brendan, Supv Scott and main #. As of 9/18, I have not heard from anyone. This repair shop have failed to repair my car.

Good service, Friendly staff

Great quality of work and responsiveness. Seamless interaction with Jose, and he was very understanding and flexible.

This very good car and service very nice I will come again end hope find the new car

Joseph Sanfilippo did a great job! I don't write many reviews, but this is well warranted. I was first impressed with "Joey's" communication. Email, phone, and text, he was there for me even on his days off. I really knew what I wanted and he did not try to upsell me at all. He was able to get me a vehicle from another dealership in a day. I bought the car in less than 4 hours. Joseph and Finance Manager Dusan were both fantastic. Joseph has even been keeping great communication with me on the car weeks after I bought it. I didn't even spend $50k, but they treated me as if I bought an S Class. I'm very happy choosing Mercedes and very happy with Mercedes-Benz of San Jose.

Service agent was very polite and made me feel very important. My car recall items were repaired promptly and took reasonable time to complete it. I will take my car back to this location for more service.

This dealership is one of the best I am dealing with. Everybody knows their job and provide excellent customer Services.

They wanted to charge me $1100 to drill out a sheared bolt (due to another dealership doing poor service) but assured me that the other dealership "might" pay for it. Made me call the other dealership to get them in touch but were unable to come to an agreement over the course of three days. Poorly secured my DEF tank and charged me $400 for doing nothing I hadn't already done. Also, only go to this dealership if you really enjoy being on hold and having your calls not be returned. Never had a worse experience at a dealership in my life.

Awesome customer service from Jose in the Service department!! Really helpful!!

If you're car shopping at Mercedes-Benz San Jose, ask for Qaise. I was a bit hesitant to purchase a car from Mercedes-Benz San Jose since I live a few hours away, but Qaise was willing to FaceTime me to show me the car I found online. He was professional, answered all of my questions, had my car delivered to me in a timely manner, and kept me updated throughout the whole car buying process. I didn't even meet Qaise in person and I was extremely happy and satisfied with the customer service I received, that's how awesome he is! I spent about 2 months car shopping and Qaise was the first salesmen that wasn't too pushy, he was always looking out in my best interest. I truly felt that he wanted to help me make the best decision. Thank you so much for making my car buying experience a pleasant one. Qaise, you are the BEST and I can't thank you enough! Keep up the great work! P.S I'm loving my new car!

My advisor Danny Salinas communicated very well and advised along the minor service I was scheduled for.

Ramsin was very professional, he made me feel like we knew each other for a long time. He took the time to explain everything to me. He got back to me on a timely manner and with the right answer.

Amazing support and very transparent. Process was super quick!!

excellent customer service

Customer service was great and they kept me up with updates.

Excellent service. Jose explained everything that needed to be done (I had had battery problems and they changed the battery) I also had the car serviced. Part of the service was to sanitize the car as well, which I am very pleased about.

Do not buy cars from Mercedes of San Jose!!!! They have the worst customer service. I bought a used car from them on May 16, 2020. Unfortunately no fault of Mercedes of San Jose, the car was totaled 3 days later. My insurance company is ready to pay out 2 mons ago but can’t since the lienholder has not received the title from DMV because Mercedes of San Jose has not filed the ownership transfer papers. Been trying to contact Mercedes of San Jose, left messages and told them the problem. Absolutely no response or simple call back. I’m in insurance limbo, paying car loans on a totaled car because Mercedes of San Jose did not complete their initial responsibility and can’t be bother to complete their responsibility since the car sale is completed.

I am a long time frequent customer. I trust both my service advisor and the chief master mechanic to provide all my recommended repairs. Both who have earned my loyalty. This visit, I wasn?t charged for a gas leak which turned out to be overfilling the tank.

I really like the dealership under Beshoff but my first experiences under Auto-nation didn't seem nearly as friendly. But my recent encounter, I got a much more amicable service advisor and was much happier with the visit.

As soon as we got in the lot we were welcomed by sales associate (Qaise). He was very helpful and listened to what we were looking for. He made the experience of buying a car fun and exciting while still being informative. We had car shopped for 4 days and this was our best experience we had while looking. Once we decided which vehicle to finance (GLB 250), the finance manager was honest and tried his best to get us a great deal. Our sales associate also helped us set up our apps to manage our payments and up keep of car as well as remote start it with phone. The manager even called us after a few days to make sure how we were enjoying our vehicle and if we had any questions. At the end of the process we were extremely thankful and excited to drive off with our new vehicle!

It has been over 2 months & the Financial Manager has not even made an attempt to work with MBFS to have my 2nd contract updated. I have been contacting MB SJ, MBFS & MBUS; nothing has been done.

Fast service , service man José is easy to talk to and my car is very clean when delivered to me. MBZ repair service is very accommodating to me as a disabled elderly customer. Thank you very much.

My experience of buying a new vehicle was excellent from this dealer. Tedi Mansour from the dealer helped me with the entire process He is great.

My advisor followed up with a call on status of service and vehicle was ready when promised. To my surprise an exterior and interior Cleaning was completed included tire dressing. Very happy to see this.

I had a great experience buying a new vehicle from this dealer. Tedi Mansour from the dealer helped me with the entire process. He is excellent.

My service adviser was great and helped me with the warranty item that needed to be replaced on my GLC. I waited for my car since a loaner wouldn't be supplied for this repair. I came in around 7:45am and left close 11am... They also did a quick check on my car and made sure everything was up to date and happy. That being said a few things they need to work on: - Afternoon I drove up and and the person that ask you what you need couldn't find a service adviser for about 10 mins, he kept asking the ones in there office and they all said they were busy until he grabbed the one i am using now coming back from the garage shop. Glad I got this guy. - Car was promised around 10am, but when I walked out my adviser told me it was done being repaired and was off to be vac'd and washed 🙂 he said about 15 to 20 mins and after 30 mins I asked where my car was and he call on the raidio to find out it had been sitting at the car location, so he told them to rush the car and they did, but now my clean windows came back with water left on parts of them which dried with water spots, so I have to clean them again. It's a nice service but wasn't worht the extra 45 mins I had to sit around and wait. - The waiting room was nice, but needs to be setup better for 6' distancing and turn the other TV's on so customers don't group. - I drink Decaf and only the 1 of the 2 machines serves it and the bean bin was empty, in fact many of the whole bean supply bins were low or empty, needs to be stock when customers are coming in at 7:30am - Lasty the hand sanitizer was empty going out the door to the pickup bay Weds night and Thursday day... would have been nice to have some since the waiting area is semi high traffic of course. Just a few things that need improvement... TY

I bought my new Mercedes at San Jose Mercedes-Benz dealership. And I went back for service yesterday. As always people are very pleasant to work with. Especially Brian Woods at service team who is very knowledgeable, pleasant to answer my questions and very helpful. I?m very happy with his excellence customer service. Will definitely go back. Thank you!

On time, good fast service, clean car returned and friendly staff!!

Very good experience. Antonio Walker is very helpful and cordial.

Look for Will Eugenio, respectfulness trustworthiness and knowledgeable about the your need for new Toy. Thanks Will..

First time Mercedes owner and my new friend Ramsin Batsarkis made everything quick and painless when it came to needing service. Fully recommend seeing him if you ever need service. 10/10 from me. See you soon Ramsin, I need new wheels soon.

MBrace entertainment still not working dealer advisor blames MBrace Mercedes, Recive a call from MBrace and advice to take vehicle back to dealer again, now I'm going to a different dealership.

My service tech Jose went over all paper work with me before they started my service. Jose kept me informed on progress of my service. I got a loaner car which was so helpful because I live in Morgan Hill and needed the car for errands.

I was really impressed with my last visit to the Mercedes Benz San Jose Service department. Brendan Barth was exceptional and he showed that customer service really matter to him. I got frequent updates to my car and made the experience really easy for me. My only constructive feedback is to make sure that your folks at the cashier and loaner team wear face masks. I was a bit shocked that nobody at that department inside was wearing them and it made me uncomfortable.

Worst communication issues I’ve ever encountered at a dealership in my entire life! They don’t know their product, they don’t pick up phones, they don’t have answers to basic questions anyone would ask them. My question to them is this: what DO you do all day except not study your job?

The recall issue was dealt with and the wash on the car looked good. The only issue I has was scheduling the repair. I had to call in 3 times as they kept saying someone would call to schedule the work and never did. I get it's covid times but return the call at some point.

Always exceptional service from the staff who answer calls and transfer to the people making call backs. Service techs are great. Fast service top notch.

Thank you very much for the service! Thanks to Ramsin for doing an excellent customer service and extra considerations on the situation. You are an asset to the company!

Jose was a very courteous service person. The place was clean considering COVID situation. The car was serviced, washed and the carpets vaccumed. I've been servicing the car at MB San Jose since we bought it in 2017.

I found a preowned GLE43(designo white on black/porcelain interior with PP3) on Autotrader over a week ago and since last week have been trying to contact the salesperson Toufic. With this being a unique unit I had to resort to looking out of state. I wanted to see the CPO papers and if all checked out wire payment and have vehicle shipped to me in Central Florida. I have never in my life had such a horrible experience trying to spend my hard earned money! I don’t know if being an out of state buyer the salesman just didn’t take me seriously or if he was just lazy. He never furnished the information and as of today the unit is sold. I worked for Mercedes for a long time, and my husband currently works for a Mercedes Benz dealer- this experience does not embody what a Mercedes client should expect or accept- I wouldn’t expect this lack of communication at a Honda dealership! I’ve never left a negative review about a dealership in my life because I know how important internet reviews and surveys are and after this I feel compelled to let everyone know how slimey this dealership was! I also tried reaching out to a sales manager last week in an effort to wrap up the deal and never got a call back.

Nice place with friendly and professional people. On time for service and support. The on-line reservation seems surreal as no response from the dealer afterward. Perhaps you should remove it?

Very good they are awesome they will update u whats goin with ur ca

As it should be. Nice, considerate and professional. Social distancing covered. Even without an appointment the experience was great! Kudos to all of You! Keep it going for others too!

Nice building in a nice area with great customer service. I would recommend Danny for all your service needs. He took good care of my vehicle! Will be back in 10k. Thank you

Took our (CPO) E300 to have "Auxiliary Battery Malfunction" addressed. Danny Salinas and Al Ossello took care of everything! We got ourselves a cup of Pete's and strolled the lot. Everyone was very friendly and being cautious about COVID distancing and protection. Danny explained they replaced the Auxiliary battery, corrected the tire pressure, performed multipoint inspection and complimentary wash and vacuum ready to roll.... Thanks Danny and Al. 👍

My Sales Representative, Tino was excellent as was their GM, Stan M. This was my 5th MB purchased from 3 different dealerships in 2 states and have had very good experiences but dealing with Mercedes Benz of San Jose was the best experience of them all. No pressure from Tino and excellent customer service by Tino and Stan. I wouldn't buy a car from anywhere else than this dealership.