Brian gave an accurate estimate. Work was completed in a timely manner. Much better service than one year ago.

My entire experience, from beginning to end, was excellent. would recommend this dealership to anyone looking to buy a Mercedes. Special shout out to Kal, who helped us along the way.

I very highly recommend this company, I was at Capital Exp Mercedes for a small recall + A7 service to be done at the same time. While I waited, I took the opportunity to walk the lot and talked to a sale person re my next car. I was totally pleased with the people I worked with that day.

Great dealership service! Easy drop-off, great facility to hang in especially if you're service is a short "A" one.

Bad service ever. I bought a car in January. But I still didn't get the registration paper yet. I called 5 times and leave the message but they never call me back.

Tienen personal muy amable y aunque fui con mi ropa de trabajo toda manchada y aún que soy hispano me trataron muy bien y ya van varias beses que boy por piezas o aque reparen mi auto y siempre me an tratado bien y con respeto. Y asta ay personal que habla español. Y ayuda contacto no gustó y amablemente. En verdad si quieren ir por algo a esa agencia de autos aganlo con confianza. Y tranquilidad.

My experience was quite positive, I appreciate their door to door service, my service advisor Danny was very informative And most of all very courteous, I will definitely use them again. Only one thing, they forgot to reset my passed due service schedule. Sincerely Josie Taddeo

Knowledgeable service advisor, skillful mechanics and excellent technicians rendered outstanding service to my beloved vehicle. I will be pleased to highly recommend your facility to my friends without any hesitation!

If you ever find yourself in this dealership, please leave and take your business somewhere else! Sales are full of lies, I just read a very similar situation in one of the YELP reviews. Salesman Jose Mosco lied about “mark ups” on the new A220. After test driving the car I was interested in, we went inside to run my information and he then told me the car was reserved without them knowing so he offered me another A220 with a different exterior and interior which was more $. And tells me that they’ll take the "mark up" off of the car he offered since the car I want isn't available anymore. Since I had to work that day, I asked them to show me numbers before I left and the manager showed me an interest rate that I hoped to see. That afternoon, my parents went to discuss and negotiate further more but were offered for me to lease the car instead. I didn’t really go there to lease so it was a no. The next day, Jose Mosco called and so I went in again. He showed me an interest rate that doubled from the day before which I immediately declined so he called one of his colleague. The colleague explained further why I wasn't able to get a rate lower than that. Jose Mosco said, while laughing mind you, that I wouldn't be able to get anything lower than what they offered in any Mercedes Benz dealership around here. His colleague also mentioned that because of some "federal" thing going on, 6.99% was the best rate I could ever get for a Mercedes Benz. Since my dad never believed both of them from the start, he went to Fletcher Jones - Mercedes Benz of Fremont and inquired about the A220. They definitely gave a different vibe out there, no negative tones or lies. I got the interest rate that Mercedes Benz of San Jose first showed me. Ordered the car with MB of Fremont since they didn't have the one I wanted and MB of San Jose weren’t willing to let go of the car from their dealership. I had mentioned everything to the Fremont team of what Jose Mosco said about “mark ups” and they were in disbelief. The sales agent from Fremont also mentioned that whatever interest rate they showed and got me was from the file Mercedes of San Jose already had pulled out. After all that, I would not recommend this business to anyone.

I gave them 1 star because you can't go below that. Worst Customer Service Experience Ever at a dealership. I was never made to feel welcome. I scheduled an appointment and was offered a loaner. When I stopped in 3 days ago ,Carrie one of the service advisors ,treated me as if I were of no consequence. After telling me that my car would need to be brought in she gave me excuses as to why I could not get a loaner. I walked into the Service Department to schedule an appointment and was told by the scheduler that she would book a loaner for me. I went in today and get Carrie, who is even less welcoming and appeared surprised that I returned. After today you can be sure I will not return for either service or purchase. I will also inform my friends and family not to go there either. Long story short there was no loaner for me . I decided to cancel the appointment as I need the autonomy of a vehicle . Carrie said of course and left. She did not inform me that my keys were still in my car and that I could just leave. I called Stevens Creek Mercedes where I purchased the car and get it serviced while waiting for my car. They scheduled the appointment and loaner and immediately sent a confirmation email(none of this was done by San Jose)I waited an additional 45 minutes as Carrie continually walked by me without acknowledging my existence. I was finally; after asking other people, told that my keys were in my car. I called the GM. After seeing some of the other reviews I am not optimistic about a call back.

As always, it's been a pleasant experience interacting with the Service crew. Bryan who took over Mike's duties is a smooth transition for being courteous, knowledgeable and easy to talk to as well. I also enjoyed the friendliness of Tony, the service driver who provided my ride home and back to the shop. Great team, good job, guys!

I began my shopping from MB of Stevens creek, MB of San Fransisco, and all the way to MB of Beverly Hills but I found Mercedes Benz of San Jose better after all. I've been treated a red carpet service from A to Z process. Tedi was very knowledgeable, responsive, friendly, when when put my custom built together and he would update me with every single update on my order (production date, shipment assignment, ship status, ETA, etc...) and he was able to push to have my car delivered sooner that other cars from the VPC. I also had a pleasure working with Dusan on my paperwork as well as Stan (the best GM to gather such amazing team). Thank you Tedi, Stan, Dusan, and everybody else who was involved with my order and I will keep ordering my cars from you and will recommend this excellent service and dealership to all my friends, family, customer, and connections. Cheers, iBen Consulting | Ben

Dan Salinas (my Service Provider) was AMAZING - he kept me informed through out the day of any updates for my car which was very helpful. Mercedes Dealership on Tully was so helpful I'd by a new Mercedes here for sure! Was thinking of buying a Lexus or Range Rover, however with the service from Dan and his team I'd purchase another Mercedes at this location!!!! Excellent customer service!!!!!

I began my shopping from MB of Stevens creek, MB of San Fransisco, and all the way to MB of Beverly Hills but I found Mercedes Benz of San Jose better after all. I've been treated a red carpet service from A to Z process. Tedi was very knowledgeable, responsive, friendly, when when put my custom built together and he would update me with every single update on my order (production date, shipment assignment, ship status, ETA, etc...) and he was able to push to have my car delivered sooner that other cars from the VPC. I also had a pleasure working with Dusan on my paperwork as well as Stan (the best GM to gather such amazing team). Thank you Tedi, Stan, Dusan, and everybody else who was involved with my order and I will keep ordering my cars from you and will recommend this excellent service and dealership to all my friends, family, customer, and connections. Cheers, iBen Consulting | Ben

I can recommend Bryan Bondoc if you're looking for a service representative. He was professional and he returned our call right away!

3500 Sprinter Takata passenger side airbag recall. After receiving recall letter from Mercedes Benz, called dealer for appointment. Dealer said will order parts and will call me back when parts are in to setup appointment. Dealer never called. After 3 1/2 weeks I called dealer. Parts were in. Appointment went smoothly, waiting about 90 minutes. I have no idea about "Quality of Repairs", hope I never find out if airbag deployment fails/explodes.

Johan, Manny and the entire team at the Mercedes Dealership were very courteous,professional, helpful and kind. One of the best auto buying experiences EVER!

Overall experience is really. Got a brandy new car on the same day.

Overall experience is really. Got a brandy new car on the same day.

We recently leased a new vehicle at Mercedes-Benz of San Jose and could not be happier with the experience. Antonio did a fantastic job of making us feel important and comfortable throughout our time there. The finance department took their time explaining everything and didn't pressure us into anything we didn't want. In the end, we were insanely happy with choosing this dealership and they even let us have our puppy with us during the final steps!

Overall, a great experience working with Auto Nation -Mercedes-Benz of San Jose. Special shout-out to my Sales Advisor-Khalid Siddiqui, as he made it so easy to help select and purchase the car of my choice. He is spot on with his knowledge of the car and was always prompt in his response. This is something i saw lacked with other local dealerships.. I guess thats why Mercedes-Benz of San Jose is probably one of the best in the Bay Area...

The salesman and the GM are Amazing they do not pressure you and they definitely know their product , I highly recommend you purchase from MB of San Jose

My Service Rep, was changed from M Widergren, who is no longer there, to a young man with the last name of Salinas. Very nice and helpful, seemed to know his job well and answered all my questions. I will continue to have my car serviced at your dealership. It has always been a good experience and everyone is very helpful. Marie Serrano

They have an excellent customer services. The seller was very kind and very honest. The financing department was very considerate. It is the first time we have been treated in a dealer in such a considerate and respectful way. We recommend this company very much.

They have excellent customer service. The seller was very kind and very honest. The financing department was very considerate. It is the first time they have not treated a dealer in such a considerate and respectful way.

Awesome people, Alison is so helpful and care for your need. She does not mind spend hours understanding customer's need . Overall very good experience , no desperate efforts to sell to confuse customer . Experience with finance on final papers was awesome, not trying to take all your money :) just nice and honest advice .

The dealership offered me an amazing deal on my c300. Would recommend if you're in bay area and looking to lease a Mercedes.

On time, excellent service and phone calls were good to keep me informed what was going on.

very efficient, responsive to your needs.

Excellent and courteous service. My Service adviser took care of all my needs.

The last time I had my car in for service I no longer had my 1989 560SL floor mats. Problem is they no longer make or stock pre1990 Mercedes floor mats. They are expensive and we have yet find a set. So, I guess you would say I would NOT refer them to anyone. Also, they have since put up signs stating that car owners should not leave valubles in their car and they are not responsible for missing articles.

Very professional and friendly- experience was 5 star- no pressure and they showed they cared

Dannie is excellent and provided the very good services in a short time to reduce our waiting time.

Salesperson was persistent and managers accommodating. Overall good experience. Would recommend buying here

I recently had my car serviced at Mercedes of San Jose. As always, I was provided with a loaner car at no charge and the service was completed in a timely manner (as promised). Danny, my service person, was very knowledgeable and thorough in explaining every aspect of the inspection required; there were no surprises. Thank you Danny for all your help!

We walked in to ask for A class about a month ago, and the salesperson had no clue when it is going to come. She said it might be about two to three months. Then on inquiring about c300 , we asked for a estimate for the 2019 model for leasing. She suggested we take the 2018 model. Also we needed to give her the SSN for the estimate. This was the first time anybody asked for a SSN to check estimate for a car lease. All the other dealerships had given us the estimates upfront. very incompetent and not up to date with the car info.Would not recommend. Rather go to Pleasanton or Fremont.

I would definitely recommend this dealership to any Mercedes-Benz owner. Robert was one of the most knowledgeable professional kind service Personnel I've ever had the experience to work with and would definitely recommend if you have to make an appointment here ask for Robert specifically he went out of his way to make me feel extremely comfortable and went as far as to giving me his personal cell phone number so that I am I text him to communicate back and forth in regards to status of my vehicle. Robert thank you very much for your kindness and your professionalism have a great day

Got a ding on my door after the service. Just got a response. Will bring the car in. It is a tiny Nick on the paint no dent. I saw it because there was white paint residual at the spot. I wipe the paint off with my hand and found that the wound is deep into the metal. Service advisor should have said sorry. I would get over it. I was asked to follow up what can they do for me. I have to drive there again. It is not worth. I could fix this by a touch up paint. Just feel bad for the way I was told. Update : after a few weeks of waiting for the rain to stop, the paint chip got fixed. I would have raise up to 4 star if the communication via email to set up my appointment went smooth. I have to email several times amd phone call(leave voice mail but no return call). I think 3 star is more suitable in this case. I still like their service when I was there.

Danny was great! He addressed my needs and concerns proactively.

Everyone in the facility had great customer service, Service Manager Bryan was very helpful and made you feel welcomed. Thank for a great job Mercedes Benz Capitol.

Great experience with service department staffs, friendly and attentive to details. Definitely consider doing all service here!

Their service is excellent bar none. Service dept. answers phone when you call them, and are very courteous and professional. The service advisor, Daniel, was very attentive, courteous and was committed to making your customer experience pleasant and smooth. They completed the maintenance work on the car on time and delivered it to us washed and spotless. They did a great job.

Robert Tellez was awesome took really good care of me, no hassle, no issues, on time, awesome!!

Excellent customer service

Pleasant experience, took me home and picked me up to get my car. Routine maintenance plus one complaint that they could not duplicate.

I brought my E350 for 15K service last week. My advisor Rodney Crookes was so friendly and professional. Rod gave me a good care and was so satisfied with my service at MB of San Jose. Dung Cao

Hirad was my service advisor. Prompt, courteous, and very helpful! The waiting area is clean. Shuttle service was prompt and efficient. Thanks so much!

it took 1hr before my appointment and another 1hr before my shuttle home. the service is just like other car deal now. I miss Beshoff.

I flew in from out-of-state to purchase a specific vehicle. My time was not respected at the dealership. While waiting on the finance dept to call me back to sign paper work (on a cash transaction), my salesmen disappeared with the only key available to the vehicle for an hour and a half! I couldn't even get with the product specialist to obtain a lesson on how some of the functions of the vehicle worked due to the key being with the MIA salesman. The fact that it took over 4 hours of sitting around and waiting to execute five pieces of paper for a cash transaction is ridiculous. On top of that, I offered to pay via a federal wire transfer (amount was close to $100K) and this dealership couldn't even provide the necessary details required to receive a wire! Ultimately, I had to get back to my home state and fed ex a cashiers check. At the time of the transaction a "we owe" form was completed. It stated that the gas cap cover would be adjusted. When the car was delivered this had not been addressed. Conveniently the finance person who executed the "we owe" failed to include a copy of the "we owe" in my copy of documents. When I brought the car to my local MB dealership I was told that "Fit and Finish" are not part of the CPO warranty so the gas cap cover will not be covered by my local MB dealership. We also just discovered that there is a "cap wrench" needed to remove the wheel caps that is supposed to be included in the spare tire section of the car that is missing. Since this was a CPO car I was told that it is a standard CPO requirement to insue that any items that come standard with the car are included. I had been promised that the title to the car has been fed ex'd to me and when I received the fed ex it only included the missing owners manual and a non-programmed 2nd car key. I have asked multiple times to be contacted by the dealership and get a commitment as to when I would receive the title and can not get anyone to respond. Currently I have a $100K vehicle sitting in my garage that I can not drive because I can not get license plates for it due to not having the title. (The DMV will not issue any more temp tags). There are countless other items that I could site here but the bottom line is that this dealership is incompetent and has little respect for their customers. I will not make the same mistake twice and purchase another vehicle from this dealership or another Auto Nation dealership.

I flew in from out-of-state to purchase a specific vehicle. My time was not respected at the dealership. While waiting on the finance dept to call me back to sign paper work (on a cash transaction), my salesmen disappeared with the only key available to the vehicle for an hour and a half! I couldn't even get with the product specialist to obtain a lesson on how some of the functions of the vehicle worked due to the key being with the MIA salesman. The fact that it took over 4 hours of sitting around and waiting to execute five pieces of paper for a cash transaction is ridiculous. On top of that, I offered to pay via a federal wire transfer (amount was close to $100K) and this dealership couldn't even provide the necessary details required to receive a wire! Ultimately, I had to get back to my home state and fed ex a cashiers check. At the time of the transaction a "we owe" form was completed. It stated that the gas cap cover would be adjusted. When the car was delivered this had not been addressed. Conveniently the finance person who executed the "we owe" failed to include a copy of the "we owe" in my copy of documents. When I brought the car to my local MB dealership I was told that "Fit and Finish" are not part of the CPO warranty so the gas cap cover will not be covered by my local MB dealership. We also just discovered that there is a "cap wrench" needed to remove the wheel caps that is supposed to be included in the spare tire section of the car that is missing. Since this was a CPO car I was told that it is a standard CPO requirement to insure that any items that come standard with the car are included. I had been promised that the title to the car has been fed ex'd to me and when I received the fed ex it only included the missing owners manual and a non-programmed 2nd car key. I have asked multiple times to be contacted by the dealership and get a commitment as to when I would receive the title and can not get anyone to respond. Currently I have a $100K vehicle sitting in my garage that I can not drive because I can not get license plates for it due to not having the title. (The DMV will not issue any more temp tags). There are countless other items that I could site here but the bottom line is that this dealership is incompetent and has little respect for their customers. I will not make the same mistake twice and purchase another vehicle from this dealership or another Auto Nation dealership.

I found out the hard way that my car I bought had bad when I got it and the Certifications stink I thinking its fraud.

I was not expecting to receive a rental car from Enterprise when dropping off my car for a required recall maintenance notice. I have always received another Mercedes as my rental. Instead I was dropped off at a sketchy Enterprise dealership in East San Jose and given a far less comparable rental to what I owned. Definitely not impressed - did Mercedes customer service decrease that much?!

Upfront, the service staff were nice, the ability to obtain a rental car in lieu of a loaner was a great touch. Where it went wrong was at the point of pickup/readiness - I was called and informed my car would be ready in 1/2 an hour (it was ready, but they were going to wash it first). I arrived a little after the 1/2 hour, paid for it then...waited. And waited. It was still being cleaned, I was told. Multiple times. And this even after I let them know I *had* to get back to work for my clients by a certain time. After hunting down the service manager (and over an hour wait time), the car finally appeared - evidently they had placed two other cars in front of mine in the cleaning process. I was late for my client (which, because of *my* service commitment, meant I was out of money, since I comp them when I'm late) and more than frustrated. The service manager was perfectly nice, saying he'd find a way to make it up, that it was unacceptable, but like I told him - NOT a good first impression. Unfortunate, because they ARE the most convenient for us.

TL:DR Best MB dealersip! Good service, knowledgeable staff and unbeatable deals.

Carros de alto nivel.

Mercedes Benz Of San Jose.. HAS ALWAYS treated me with Luv & Respect. They TRULY DO PUT their customers...

I had an oil change and inspection of my ML 350. The service was great. He was doing his best while I was waiting in the lounge. He was kind and respected his customer.

Bad customer service (-2 stars). Estimated service completion time was way off (-1 star). Ruined my day with family (-1star). Excellent car wash (+1 star). I had an appointment at this dealership for a simple safety recall repair and brought my car to them 9am in the morning. Service agent Carrie Kevie told me it should be completed by noon. I didn't received a call from them by noon, so I called them at 1pm to check on the status of my car. They said will call me back with the status. At 2pm, no one call me back, so I call them again. Again they said they will call me back with the status. 3pm, still no one call me, so I drove myself there just to find out the status. I got there and my car was still not done and the service agent couldn't tell me how much longer it will take. I was very frustrated at the time. The service agent was not apologizing at all and explained to me that the appointment I made is with her not the mechanic. What a ridiculous explanation. There was nothing I can do so I went home. At 3:45pm, she finally called and said my car will be ready in 30 minutes. I went to picked my car and my car was sparkling clean. Their cleaning department did a great job, their service department not so much. I would expect better services from Mercedes (a luxury car dealership).

Generally, a good experience except when picking up the car after service. I had to wait 45 minutes for my car after I was told it was ready and being washed.

Great service at this Mercedes Benz Dealer. My service adviser Hirad Louyeh was supper polite and professional.

Team at mercedes is really helpful and supportive. Got my first car (Smartfortwo 2107) and they really made it a pleasant experience. They've been super accommodating for all of my service appointments.

They were very helpful and thoughtful. Even though I asked tons of questions, they always delightfully answered. I was very pleased and satisfied with them.

Exceptional service, knowledgeable and sincere managers!

Very helpful and good customer services

Excellent staffs, all very kind, good service, really nice guys here

I recently worked with Alison to purchase a new Mercedes E-Class at Mercedes Benz of San Jose. Alison made the process extremely simple and pleasant. Great follow-up post sale to make sure all is well with the car too. I would highly recommend working with Alison and Mercedes Benz of San Jose.

First time visiting the location in San Jose for an airbag recall ! excellent customer service from the appointment making to my service & Tony Diaz very professional driver to take me back to my work place. Overall I’m a very satisfied customer , Danny Salinas provided excellent work I would definitely recommend you guys Margarita P.

Auto Nation make it easy to buy a car. There is no hassle to deal with pricing. What you see is what you pay. They made sure the car is completely checked and safe to drive. They also replaced the windshield 2 days after I bought the car.

Excellent service.

It is always a good experience to bring my car for service at this dealership.

Very disappointed I have the same problem t Don't go there they are crock for ripping people off not professional especially bill beller ,he laughs at my name and he acting really well ,and take 4 days to reinspect the vehicle what a joke ,don't go there at all .

I purchased a 2016 Certified Preowned last Saturday, I had a very bad and worst experience service at this dealerships. The sale associate Cizo has no idea about the car or any customer care. If I were to buy a new car, they wouldn't get my business. Cizo was very much nonchalant about trying to sell this car to me. Couldn't answer any of my questions. While I was waiting for the paperworkto complete, Cizo took me out to see the car that they "claimed" was just had a details. When I look at the details, it was horrible and a very bad job. The alloy wheels was not clean, inside the car there were still stain marks in various places, the car wasn't vacuum. The service manager took it back and had it details again. By the time I'm ready to leave, I double check again and still wasn't clean. They told me to schedule an appointment and bring it back to them for another details. I have contacted them two days ago but did not heard back from them. Very poor customer service. I wouldn't recommend anyone to go here. Go to another dealerships.

This is my third Mercedes I have , I loved it , people of San Jose very professional, friendly and done wonderful jobs , I ‘m very happy with their hard work , thank you so much !

I called before towing my car in for repair and ask if they had any loaner just in case. I was told that they didn't have any and to follow up after 1:00 PM or they will call me if they have one available. I took my chance and towed my car to the dealer around 9:00 AM. The guy who I approached didn't smile or greet me. He just told me to wait in the lounge area and someone will come and talk to me. When I tried to give him my car key, I felt like I was bothering him. Not very welcoming! While there I overheard another customer asking if they had a loaner, they told him yes they do. This was before 11:00 AM while I was told to follow up at 1:00 PM to check or they will call me when they have one available. How is that this customer was able to get one easily while he was there, while I called early in the morning and was told something else. Then the estimate to my car was over $2000.00. I decided to take my car to an authorized Mercedes repair shop which only costs me $1000. While trying to get my car towed out of there, I overheard several employees making snide remarks about how the tow truck was blocking the pathway. They didn't care who heard it. Overpriced and lacking in quality customer care. I would definitely reconsider ever coming back to this dealer for any repair or service.

Bought used MB, excellent customer service, salesman professional, positive, no pressure- great buying experience. Car cleaned - looked like new!

I had a recall on my MB for airbags this last week and as always the service was impeccable. We were waited on quickly, shuttled over to the mall so we could watch a movie and then picked up when it was over. The car was washed and looked fantastic. Thanking you!

Polite, concerned, helpful and have been taken great care of since purchasing my car there In June of 2015. My current service advior, Bryan Bondoc, was extremely helpful and I have nothing but good things to say about this dealership.

Went in to look at a used GLE and was greeted by a very professional staff, Juan Luis was our sales agent. After and test drive that was very flexible, we closed the deal. The dealership was very open and honest with the car's history and provided a CPO full coverage, unlimited miles, warranty that is for a year after the current Mercedes runs out, how cool is that!! Overall we LOVE the car, it's exactly what was sold to us, nothing hidden we would have found out later. The dealership is Excellent! Juan Luis was very helpful and caring throughout the process.

Joseph Ngo was fabulous to work with. He treated us with respect and was great about following up with our requests and/or questions. In fact, he was such a great person to work with that we came back 9 months later to buy another one.

I purchased pre-owned vehicle here nearly three weeks ago and from being picked up at the airport to finally driving off the lot was totally frustrating. The car wasn't ready, wasn't fueled, wasn't detailed (there was quite a quantity of dead tree matter under the hood which wasn't cleaned even after I showed them), paperwork wasn't ready. 19 days later and I STILL await the paperwork so I can register/license the car in its new state. Calls aren't returned and all I'm told is it takes time. Do NOT make a long distance purchase from this dealership.

Thanks for the great service and even driving out to Mountain View, Suresh, to swap out my loaner car once you were done!

Great experience buying my car at this dealer. Sales team is very attentive with customers, providing great feedback and letting you test drive all the models you are interested in so that you can make the right choice. The Financing team gave a wide set of options leaving some room for negotiation on the price. The only thing that didn't make me comfortable is that the maintenance plans are only brought up once you have signed all the documents, adding unexpected extra costs to the purchase. My car had a small scratch initially and I was given a loaner for a week and they fixed it without any hesitation from the Manager.

We were on a tight schedule with our Sprinter motorhome as well as some bad weather coming into the area, Bill Beller did an outstanding job of working us into an already busy calendar at the service Dept. Great service completed on time.

These guy are the best in customer assistance and service. I have been using them for 10 years and wouldn't take my vehicle any place else.

Excellent service.

Service coordinate was very professional and was fast with paper work when I got there. Car was completed in a timely manner and service coordinate called me upon completion.

Let me start off by saying I HATE buying a car and going into car dealerships. I was in the market for a new car and decided to submit an online request to Mercedes of San Jose. Renna, the salesperson got back to me. She was such a delight and a breath of fresh air. She’s different from ALL the other salespeople. She gave me her best price upfront and took the haggling out of the buying process. I’m a HAPPY customer. If you’re in a market for a new Mercedes, do yourself a favor and go see Renna. Renna, thanks again...I love my new car.

Danny Is very helpful. He updated me the status of my car as he know. The service process is simple and smooth.

I Got Best Deal from this Dealer on my GLS 450. Sarabjit is very helpful and informative .

I have a pleasant experience of buying a car here. Sales person Narcizo was very friendly and professional in arranging up the test drives and helping us through the purchasing process.

They called me after I set up a test drive appointment and then did not let me test drive because the cars are too new and it had rained so they would have to detail them again. I mean I would not show up if they had not called me to see how they baby sit their cars. They knew from the night before it had rained. I wasnt there to test drive older models, I was there to test drive a new one. And this is how they treat an existing mb owner that's appalling! They wasted my 45 mins over there. That's the reason I took my business to Steven's creek the last time - they're not professional enough, looks like I will have to do the same again. Updating this on 12/31/19 - I bought a tesla instead.

great people and best service

I got best deal from this dealer and Sarabjit (sales Person ) is very informative and helpful . I visit many dealers like Fremont , Walnut creek but the price was less here.

Better communication needed.

Sprinter Van Service. No better place. Over 8 years Mr. BB. Bill Beller has always offered A+ service. He really cares. See you next year Bill

They’ve taken good care of my 2013 E-350. I just wish they would stop tempting me with a 2019 E class loaner :) Good solid service department. It’s out of the way for me but I’ll continue bringing my car there for maintenance.

Very good service and workers are very helpful.

If I could, I would have given this dealership a zero rating. Every single person I have interacted at this dealership, from management to sales associates, have been completely unprofessional and deceitful. When they found out I was making a deal with another dealership, they did everything in their power to interfer with it. First of all, they prevented the car transfer from their dealership to another dearlership, which caused a hell of a headache. Once they found out they are not legally able to hold on to the car, they promised me a far more attractive deal than the other dealership and when I accepted it, they said their sales person made a mistake and they cannot honour it. To top it off, one of their representatives blamed me for their wrong doing. This dealership and management have no respect for the customer’s time and it’s far off from Mercedes Benz standards. Stay away! By the way, please do not be fooled by the nice comment they have put under my message. The management and the sales person have my cell phone number and email address and and they could have reached me to rectify this situation but they have done nothing so far. Not even an apology for their unprofesionalism. I will write a complaint letter to Mercedes Benz head quarter and share how I was lied to and mistreated at this dealership. Mercedes representatives: Renna Yao (made an offer that was later denied by the general manager) Sarabjit (mocked and condescended me over the phone)

If I could, I would have given this dealership a zero rating. Every single person I have interacted at this dealership, from management to sales associates, have been completely unprofessional and deceitful. When they found out I was making a deal with another dealership, they did everything in their power to interfer with it. First of all, they prevented the car transfer from their dealership to another dearlership, which caused a xxxx of a headache. Once they found out they are not legally able to hold on to the car, they promised me a far more attractive deal than the other dealership and when I accepted it, they said their sales person made a mistake and they cannot honour it. To top it off, one of their representatives blamed me for their wrong doing. This dealership and management have no respect for the customer’s time and it’s far off from Mercedes Benz standards. Stay away!

Fantastic buying experience. Price was by far the best I could find anywhere and the service provided to take delivery of the car which was more than 3 hours away was beyond any car buying purchasing experience I’ve ever had. Absolutely recommend Mercedes-Benz of San Jose. Won’t be our last purchase from them.

This has been the best experience I’ve ever had buying a car at a dealership. At first I was a little weary because of all the scary stories you hear about dealerships pressuring you to buy but I did not get that at Mercedes of San Jose. They were very welcoming and truest wanted to help me choose the right car for me.

April provided excellent service . Very professional

Very pleased with the visit to MB of San Jose for the update of the GPS system. Everything went smoothly and I was surprised to see that they did the “multi point inspection” and washed the car for free. I only paid $99 per promotion from MB.

Wonderful service, and good price. Special thanks to Sarabjit and Erick! Highly recommended!

I brought my car in the night before my appt. The appt. was at 0900. By end of that day I was so busy, I didn’t have a chance to check in with SJ Mercedes before 6p. But the shocking thing to me was that I hadn’t at least gotten an update from Mercedes. I waited until noon the next day and called. (Still no update!) I was told it would be ready by 3p. It was, but the excuse was that the mechanic had gotten the work order “late in the day” and thought it had just come in....and didn’t check time of arrival? Poor flow of information here. Poor customer communication as well.

Juanluis (we called him Luis) was very courteous and professional every time we were there. He helped us get the deal done easily and we walked out the sj Mercedes Benz with a very good and satifying feeling!

I bought GLC 300 in Florida and moved to San Jose Ca. My first time experience getting A service in San Jose MERCEDES was a wonderful one. Bryan Bondoc is very professional in every way. He took time to explain what was done and what needs to be done in the future maintenance and service. This is the kind of person you need to keep and be recognized in taking care of his customers. I will definitely tell all my friends that own MERCEDES to go to this dealership for service and sale. I gave him 100% , thanks also to your technicians , it was an awesome experience!!!

I bought used Lexus nx300h, sale try to help everything I need.

The staff at SJ Mercedes Benz, and especially Sales person Alison, financial service manager Erick and GM Stan are so genuine, professional with an upbeat attitude- they really made my vehicle purchase surprisingly pleasant and smooth. I would definitely recommend anyone to visit Mercedes Benz of San Jose. It's apparent that it's a well managed location with happy staff who are ready to deliver exceptional client service that's about informing the client to make them feel like a VIP.

Great service! They treat you like family!

I went in to get my Service A completed for my GLC. The service advisor Don was great! My only complaint was the chat service. I made my appointment through the chat service and also requested a quote for the Service A. The chat representative quoted me $260 but when I asked the person over the counter, it was over $300. The representative at the register informed me the chat representative should not be quoting the fees for services as they are not an employee of the dealership. Hopefully, they get this taken care of soon because that can be misleading.

Thank you Mercedes-Benz of San Jose for providing top class service during my last service of GLC. I was very impressed with how the whole expirence went from dropping off to getting a loaner to picking up my car.

Answered my questions about the service and no kick marks on my drivers door panel.

Completed a long waited airbag recall repair for my E350 in 2 hours. They even replaced the key fob battery for free.

This place was like walking into a Walmart or Macys. Nothing special and customer service was not present. The advisor went over the details and when I was getting up I was not even offered a handshake and it felt awkward. I had booked this appointment weeks in advanve and requested a loaner. There was none available and I had to rent a car from enterprise and that took time. From waking in and leaving with the rental took me an 1 hr and 40 mins. Unacceptable!! When I was in the lobby the walls by the desks were all scruffed up and looked horrible. The car was not even washed properly and still had dirt on the back.

Had been going back & forth all week to different MB dealerships & when I came to this location, Reena & Dusan were so friendly, informative & helpful! They helped me find the exact car that I wanted. I left very pleased with my purchase! :)

Good service nice facilities Good service specialist Nice waiting area

dont waste your time here

The service department is terrible, if I could give zero stars I would. Car goes in for warranty work and they find stuff to charge for. They are terrible at returning phone calls. They are claiming In order to test to see if my alternator is bad they need me to spend $300.00 on a new battery. So joke.

I've never experienced customer service like this in my life. I wish they could run every business and every operation the way Daniel Salinas ran the show.

Nice services

My car was repaired to my satisfaction but it was returned to me filthy inside (where the work was performed). I had to have the dealer shampoo and clean the inside to get the grease out. The mechanic working on the cars got grease all over the seats and carpet and didn’t clean anything. Unbelievable, that they could return it to my in that condition. They do have a new service manager now who is trying to correct that problem (although that never should have been a problem in the first plac).

They screwed up my paperwork by charging me $1300 for free airbag recall replacement. They fixed it finally!

Store manager won’t give me key if not registered

Daniel at San Jose Mercedes Benz is the best!! He's efficient, gives great customer service, he's honest and gets the job done!

I have owned Mercedes Benz vehicles because their expertly made and always receive friendly and quality service! The staff at this dealership takes the time to greet you and helpful in answering questions that the customer asks about the vehicle purchased. They continue to remind me about upcoming appointments due for the maintenance of my new car which is very much appreciated by the customer !

I am writing about the Lexus Gx 460 I bought in June and the Lexus Gx470 that I traded in. The dealership did not pay off my car in June. The car was finally paid off by Mercedes to my Bank on September 18th, but the amount paid off was only 1954.00. This was not the amount owed on my contract with Mercedes Benz and I am owed a refund as I made payments on the account after learning that it had not been paid off. I am also in need of a letter for the Credit Bureaus stating that the car was traded in June and that the late charges on my credit report are not my responsibility. This has been going on for quite some time and I would just like some final resolution.

That caramel frappuccino was on point

Very attentive and respectful of our time.

Great showroom and has awesome collection of Merc and smart cars. I have been their loyal customers and they treat their customers really well. The process is generally fast. Look for Joseph Ngo if you are looking to buy a car. Their service department is good too.

Excellent overall

Overall a very pleasant and efficient experience.

They are very helpful and caring about you as a customer. They work with you to make you completely happy with the purchase of your Mercedes.

Went for getting trunk latch fixed. Excellent service. Professional and yet friendly staff. Kept me informed of the status. Though it is out of my way, I will bring my car back here for future tuneups and needs.

I leased a 2018 GLA 250 one week ago. Kal was my sales guy wonderful guy went out of his way to make me happy fought to get me a good deal. He was very kind and kept me in the loop every step of the way! I traded in my Honda Accord which they gave me a fabulous offer deal on it. The whole entire experience was amazing! The entire staff that helped me out from the GM to the Sales Director to the finance Director were all fabulous! If your in the market to get a new car go to Mercedes of San Jose and have Kal help you, you will truly be satisfied �

I meet John De Quant my mom bought a Mercedes E Class today thank you man for all your help take care!!

Great dealers and great price. Will introduce my friend to get cars here as well.

Prompt, friendly...I will be going back again!

Great dealers and great price, will introduce my friend to get cars here as well.

Wonderful experience with my advisor, he even help after the service

After many years on the list waiting for parts and cancelled appointment because parts were not available at the last moment, I was finally called in for service. During my service I was informed that not all parts were available after all. It appears that besides the air bag replacement, the SRS unit also needed replacement due to incompatibility with the seat belt . Now i have to make another return appointment to finish the recall service. Why bother to have me come in without all the necessary parts on hand?

My recent service experience with this dealership makes me want o purchase a new car from them. Professional, curious, and confidence inspiring. Wish they were closer to me.

I brought our Sprinter van here for service and miscilanious issues. Even though the van is a work van, dirty, and 10 years old I was treated as though it were a brand new vehicle. Amazing customer service. Bill really makes a customer feel confident that their vehicle is recieving the highest level of service without a lot of upsale talk.

Purchased a GLA 250 from this location 8 weeks ago. Experience was initially good except for three challenges: 1) All documents are paper including many things on carbon copy paper -- nothing is digitized, so the purchase process took more time than we felt it should have, 2) The finance warranty specialist spent 20 minutes trying to convince us to purchase an extended warranty and it took saying "no" 5 times until he would respect our preference, 3) No second key was provided but it was promised as a follow-up. So over the past 8 weeks we have been in touch 10 times always get the run around about a back order and waiting on shipping and waiting on Service team to call us back etc etc. -- never resolution -- and now 8 weeks later we remain waiting without clarity on how and when they will resolve this to make good on their offer. It's disappointing to receive such great service when you want to purchase and such poor service after you have paid and you need follow-through. REVISED down to 1 star - Oct 2018 - The GM offered below to resolve anything, but truth be told the dealership has not responded again for another 2 months while I wait reimbursement for the $99 cost paid for the key, which they promised for free when purchasing the car on June 1. Continue getting ignored. The message feels clear: new buyers welcome, but if I am missing a detail, it will never be resolved. I expected better.

Service department is very bad. I called so many time but never have a call back for 1 week already. I Uber there to talk to the rep but same answer, I have to wait. Many promises are not kept...

This was my first visit ... I visited MB San Jose on 10/12 for service A as well as a bluetooth issue. I requested them to provide me a loaner which they did. The bluetooth issue turned out to be bigger than earlier thought and they let me keep the loaner through the weekend till 10/15 when I got my car back. I appreciate April's help who coordinated getting the car serviced. Also thank you to all the others over at the dealership for a job well done

Rodney in the Service Department is very knowledge. He listens to the customer and addresses all the issues of the car. Great Job Rodney!! Great customer Service.

Great service!!

Overall pleasant experience of buying a car. Lot of flexibility and patience to let us pick our options for customization, patience to answer the questions and indeed deliver to the expectations. Would help to reduce the amount of paper work.

It has the worst Sales staff ever!

I have brought both of my cars in for services half a dozen times in the last 5 years at this dealership. My experiences has been none other than satisfaction. The staffs were professional, courteous. My cars were always done on time, washed, and never had an issue. Andy Nguyen

Since the first day in 2016 when I walked into Mercedes- Benz of San Jose, I have experienced nothing but EXCEPTIONAL SERVICE. Many companies talk the talk but never walk the walk about putting their customers first. BUT, Mercedes- Benz of San Jose TRULY DOES talk the talk and walk the walk. Based on my experience, Osvaldo Yanez, Danny Salinas, Jose Renteria, Alfred Te, Mike Risucci, Frank Walsh, Joseph Ngo, Darrell Abrams and Mike Widergren just to name a few of the advisors and salespersons I have encountered over the past 2 years at Mercedes- Benz of San Jose, have all not only given myself and my 2016 CLA 250 nothing but the best going above and beyond my expectations but also have been attentive and willing to help find a resolution to any needs or concerns I may have presented to them. Mercedes- Benz of San Jose EXEMPLIFIES the TRUE MEANING of Customer Service.

The loaner car service people attitude is very bad.

I went for service B. I had Danny as the service rep. He even took care of a handbrake problem I had. It was a good experience

I came in without an appointment to get the Adblue filled. The were only two service writers, but the manager took care of it. I had to return later in the day to get the message reset. They found someone to handle that.

Great service and nice staff.

Very good experience. Advisor Bryan is a cool guy.

This is the absolute worst business to communicate with- no one answers any of their phones- only recordings and instructions to leave VM which NEVER gets return call. I have emailed- called- left multiple messages and to no avail. We need them to register the truck we bought so we can get the DMV license plates since July 31st!!!! Ready to call BBB

Quality Mercedes services

Service is poor.

They could at least return phone calls to find out what my issue was. And to echo another reviewer, they can't be bothered to show any consideration of peoples' time. I will not get into details here but middle managers and staff won't even back their own salespeople so you can bet they won't back you.

Over the years, Mercedes-Benz Sprinter Van Service Advisor, Bill Beller, has always been there for me. He is extremely knowledgeable and has always given me spot on advice. He takes the time to make sure I know exactly what is going on and respects my concerns. Yesterday, he even had me speak directly with the mechanic who helped me further understand my issue when I wrongly thought I knew better (which I didn't). Thank you Bill

Great sales service from Chester and Eric. They were curtious and very patient through my whole process. Would definitely get a car from them again.

Excellent service. Car detailed n system check complete. Car looked brand new!!

Excellent

Great people; great service!!

I purchased a beautiful Honda CR-V from this dealership's used car inventory on September 1, 2018. From my initial contact via email until I drove the car off the lot, my salesperson, Chi (Rex) Luu, and my finance manager, Erick Cahue-Diaz, were attentive, thorough, professional and respectful. They were totally focused on me, not taking calls, not reading or replying to texts while in my presence, and were willing to work with what I wanted out of a car and how to pay for it. Having read so many negative reviews about other car dealers' staff, I was somewhat apprehensive about how the staff at MB of San Jose would approach customers, especially older people, like me. I was so pleasantly surprised. They took the time. The deal was completed. I went home a happy and pleased customer. Well done, gentlemen! Who knows? Maybe my next purchase will be a Mercedes from MB of SJ with your help! One never knows.

I had a very nice shopping experience at the dealership. No sales pressure, and they were very informative about their cars. This is my first Mercedes, and it won't be the last. Great job!

I have a 2017 Smart ForTwo, and I brought my car in for its annual maintenance along with some diagnostic work. When I asked if they would provide a "loaner", courtesy vehicle, they informed me that they didn't provide loaner to Smart owners, but only to Mercedes-Benz owners. They tried to offer me with onsite Enterprise rental service, but I had to pay out of pocket. I deeply felt being offended and I were driving a less-than-a-regular car in my Smart ForTwo. I told them about my previous service experience with Penske dealership, where they provided loaners to Smart owners, but they simply responded with different dealership operates differently. Not satisfied and not recommended.

Don't stop here. Services are terrible!! People are not friendly. Simply put, they don't know how yo wash a car right. I had to tell them to reclean my GL twice. Not to mention other services.

Fast and courteous service with appointments. Car wash provided after service. Courtesy refreshments and comfortable lounge area available. Long-time customer. No complaints.

Fast and efficient service. Would go there again. Also washed my car - loved that.

BEST SERVICE I HAVE EVER HAD. I got a speaker problem for my C250 coupe. I could hear some pretty obvious static sound when i play music. I first bring it to Stevens Creek. And people there said i might have a sensitive ear, and they're not able to hear any problem. I even considered making a doctor appointment to see if there's something wrong with my ears. And then i invited some friends to hear it, and everyone hears that. From this point i know there must be something wrong with the speaker. I then bring my car to MB of San Jose. To be honest, i didn't have any expectation on that. And i went there during a weekend, after 5:00pm, so the service department is closed already. But still, people from the sales department helped me a lot, get into the car, and hear the speaker problem with me. And of course, they hear that as well. So after setting up the appointment some days later, people from sales also helped me to contact the service department, to tell them what he heard, so that service people would have a better idea when i drop off my car later. At the day of the appointment, people from service did hear the problem and order a new speaker for me, and replace the old one, and it fix the problem. One more thing i like about this dealer is: I went to stevens creek twice, each time they said they're able to fix the car by the end of the day. And then they send me to work with Uber. But each time, around 4:00 pm of that day, they call me and tell me they're going to keep the car for more days. And they don't mentioned anything about the courtesy vehicle, or uber during these periods....But at MB of San Jose, they ask if you need a courtesy vehicle, and they don't want to keep your car over night so that your routine driving won't be disturb. To sum up, everyone here, including sales and service, they're very friendly and helpful. And the queue is always shorter than the one at stevens creek. I would come here for service only for the rest of my days, adios stevens creek.^^

BEST SERVICE I HAVE EVER HAD. I got a speaker problem for my C250 coupe. I could hear some pretty obvious static sound when i play music. I first bring it to Stevens Creek. And people there said i might have a sensitive ear, and they're not able to hear any problem. I even considered making a doctor appointment to see if there's something wrong with my ears. And then i invited some friends to hear it, and everyone hears that. From this point i know there must be something wrong with the speaker. I then bring my car to MB of San Jose. To be honest, i didn't have any expectation on that. And i went there during a weekend, after 5:00pm, so the service department is closed already. But still, people from the sales department helped me a lot, get into the car, and hear the speaker problem with me. And of course, they hear that as well. So after setting up the appointment some days later, people from sales also helped me to contact the service department, to tell them what he heard, so that service people would have a better idea when i drop off my car later. At the day of the appointment, people from service did hear the problem and order a new speaker for me, and replace the old one, and it fix the problem. One more thing i like about this dealer is: I went to stevens creek twice, each time they said they're able to fix the car by the end of the day. And then they send me to work with Uber. But each time, around 4:00 pm of that day, they call me and tell me they're going to keep the car for more days. And they don't mentioned anything about the courtesy vehicle, or uber during these periods....But at MB of San Jose, they ask if you need a courtesy vehicle, and they don't want to keep your car over night so that your routine driving won't be disturb. To sum up, everyone here, including sales and service, they're very friendly and helpful. And the queue is always shorter than the one at stevens creek. I would come here for service only for the rest of my days, adios stevens creek.^^

Great service rep Danny always on it helpful and courteous. Thanks Danny

We had very pleasant experience in this dealer. At very beginning we didn't get much help, and about to leave before meeting Johan in the parking lot. Johan was so friendly, he introduced us to Tony, the internet sales manager. Tony is kind, frank and straightforward, we didn't go though the painful bargain process like we did in other dealers. Happily we chose MB San Jose and met the right people :)

Truly one star dealer for car service, Details and customer service, I hate this place, unfortunately the other Mercedes dealer ( Stevens Creek of San Jose) had same owner that's means there's no competition between 2 dealers, I missed Beshof Mercedes Benz Of San Jose.

Truly one star dealer for car service, Details and customer service, I hate this place, unfortunately the other Mercedes dealer ( Stevens Creek of San Jose) had same owner that's means there's no competition between 2 dealers, I missed Beshof Mercedes Benz Of San Jose.

Nice facility, near my home, very helpfull service people, awesome customer service . Overall a real good experience for me. Costs are high, but what isn't these days!

everyone was courteous, and the work was done on a timely basis. But they picked us up after the work was done; the driver had been smoking just seconds before we got in the car.

Super professional service. Highly recommended!

Great customer service at this dealership... Charlesetta Peoples was awesome...Thank you for your help...

Very accomadating. Car was ready in good time. While I didn't need a ridge when dropping off the car I did need one to pick it up. The service representative helped me solve a minor problem in my other Mercedes.

After the service of my car was reported completed and washed and after I paid, it took 41minutes to get it from wherever it was out to the driveway. As a consequence, I arrived late for work ... other than that, it was all ok.

We found the car ourselves via Carfax, so there is no haggling on used cars, and the sales person didn't have to "do much". We were paying in full via check, so should have been an extremely quick transaction, however we ended up being there for over 2 1/2 hours, though they promised less.

This place has improved over the last year. The waiting area is a bit bland for a Mercedes dealership. When you're waiting for your car it's worse than being in a hospital waiting room. The service level has improved. Plan ahead for a loaner not many cars on hand for unexpected extended repairs.

Very satisfied with my purchase at San Jose Mercedes Benz.

THIS IS THE WORSE DEALER I'VE EVER GONE TO IN MY LIFE. I PURCHASED A GLE350 SUV 2016. SHAME ON ALL THE MANAGEMENT STAFF. BOTH SIMON LAU AND STAN MOJAISKY (GENERAL MANAGER) DO NOT STAND TO THEIR WORDS. I MET HIM 3 WEEKS AFTER I PURCHASED THE CAR BECAUSE NO ONE IN HIS FINANCE DEPT. WOULD CALL ME BACK TO GIVE STATUS OF MY CAR LOAN. I WENT INTO THE DEALER WITH MY 8-MONTH PREGNANT WIFE AND MY 5-YEAR OLD GIRL. I WAS REALLY UPSET AND FRUSTRADED WITH THE KIND OF CUSTOMER SERVICE I'VE RECEIVED BY THEN. STAN PROMISED HE WOULD TAKE CARE OF THE ISSUE, BUT HE NEVER DID. THE MANAGEMENT STAFF NEVER RETURN CALLS AND IF THEY DO, IT IS ONLY WHEN YOU CALL AND SEND SEVERAL VOICE MAILS AND TEXT MESSAGES. ALL THEY DO IS HAVE WEAK EXCUSES SUCH AS "WE ARE REALLY BUSY" OR "I WILL PERSONALITY ADDRESS YOUR CONCERNS", "HERE IS MY BUSINESS CARD, YOU CAN CALL ME AT ANYTIME" BUT WHEN ONE DOES, THEY NEVER CALL BACK OR JUST IGNORE YOUR TEXT MESSAGES. I HAVE RECIEVED ALL KINDS OF EXCUSES FOR NOT RETURNING CALL OR FOLLOW UPS ON WHAT THEY SAID THEY WERE GOING TO DO. THE ONLY ONE THAT RETURNED MY CALLS WAS THE SALESMAN THAT UNFORTUNATELY IS NOT LONGER WITH MERCEDEZ BENZ DEALER AT CAPITOL EXPWY. HIS NAME IS MARC. IT IS A SHAME THAT A MERCEDEZ BENZ DEALER OF THIS CALIBER TREATS THEIR CUSTOMERS WITH NO DIGNITY OR RESPECT FOR CUSTOMER'S TIME. EVER SINCE THE DAY I BOUTHT THE CAR I HAD TO WAIT OVER 2 HOURS FOR THE ONLY FINANCE REP AVAILABLE TO SEE ME. TO THIS DATE (08/16/18) THEY HAVE NOT BEEN ABLE TO FIGURE OUT THE CAR LOAN INTEREST RATE PROMISED AT THE TIME OF PURCHASED. I EVEN OFFERED TO RETURN THE CAR AND BUY A NEW ONE FOR MORE MONEY. THE GENERAL MANAGER STAN PROMISED HE WOULD GET BACK TO ME SHORTLY. WELL, HE DID, BUT AFTER MANY DAYS OF NOT CALLING BACK. I HAD TO KEEP CALLING HIM BACK, SENT HIM TEXT MESSAGES, ETC. IT SEEMS THEY DO NOT REALLY CARE ANYMORE. PLEASE DO YOURSELF A FAVOR AND AVOID THIS DEALER AS YOU WILL HAVE A TERRIBLE EXPERIENCE JUST LIKE MINE. I HOPE THE OWNERS READ THIS COMMENT AND HAVE THE DECENSY TO RETRAINED HIS STAFF AS THEY ARE IN THE BUSINESS TO MAKE MONEY, BUT A BAD REVIEW WILL COST THEM TO LOSE NEW CUSTOMERS. I REGRET WALKING INTO THIS DEALER AND SO IS MY FAMILY.

My family and I have had the best experience in customer service and support from the Team at San Jose Mercedes Benz Stan and The team are head and shoulder above all the other dealerships we have done business with. Danny Hamady

Save your time and go somewhere else

Service Rep for my older sedan, Danny Salinas, listened, was attentive to issues with the MBZ and followed through as agreed, with phone call updates. Diagnosis was done correctly, and problem with suspension was fixed. Danny Salinas focused on customer, me, and the car. Yes, it was expensive; MBZ dealerships are, as are factory spec. parts. I would recommend Mr. Salinas and service dep't based on this and other, similar excellent service experiences with my Sprinter, with Service Rep. Bill Beller. Mr. Beller also has gone out of the way to make sure service needs and any problems are addressed. I don't expect miracles, but I expect attention to customers' concerns. Both of these service reps. know how to do that. Ben Stolpa

Service department is very well run.

Pressure of tires not adjusted properly after rotation. No technician available to fix problem at pickup time. I had to make an extra stop at a tire dealer to adjust tire inflation.

Brian Bondoc was my service advisor and I got excellent customer service.

excelllent customer service by Bryan

Best customer service. Love the car wash after every service appointment.

I went for a callback campaign for my C-class. The issue was fixed within an hour. The waiting area has WIFI, so I was able to work from there without any problems. The service was very good. They also clean my car every time I go there inside and outside, which is really nice.

The dealership under the previous owner Beshoff was way superior- both in service and sales. You felt welcomed. But after Autonation bought this dealership, both the quality of service and sales support have gone down significantly. The staff is very indifferent towards the customers and does not care.

Joseph was very responsive to our questions. He immediately asked my wife and me who would be the primary driver of the car that we were shopping for. Our answer was Gale, my wife. He then turned his attention to making her feel comfortable and attended to. We think that we got a pretty good deal financially, including the price of the car, our trade in value and the cost of the warranty.

I put my car for oil changes service and they were damage my vehicle

Maintenance service performed with excellent customer service.

Work was performed as promised

Excellent customer service.

I am used to being let down and poor treatment from other MB dealerships I won’t name but Darrell and MB of SJ changed my opinion. They explained everything thoroughly and completed the work early

I took my S550 in for a B service and to check to brakes for a vibration. The customer service advisor called me and told me I needed (2) tires, wheel alignment for front and back, brake fluid flush, gasket on the engine and front and rear rotors and brake pads. I met with the rep later in the day to go over the list as well as the cost. I told him that I recently had the rear brakes done and there should be no way that I needed rear brakes. He checked the car history and agreed. He stated he was just the advisor and got the information from the tech. I told him it was okay to do the rest of the work minus the rear brakes. I also asked to see all parts replaced as my trust level had decreased. After picking up my car and getting home, I noticed that they put mixed match tires on my car. I went back the next morning to lots of apologies and assurances that they would make it right. This was by far the worst experience that I have had at this dealership considering I purchased my car here and has had all of my service and maintenance done here.

Bryan made sure that my first time experience was 5-star worthy! He was extremely helpful and kept me updated on my vehicle throughout the repairs. He's the best! I will definitely be coming back for any future tuneups or repairs. Thanks again Bryan, you're awesome!

Very Happy, Darell made sure my car was taken care of.

Sales & service staffs are friendly and very attentive to what I needed for the new car.

Sales & service staffs are friendly and very attentive to what I needed.

Friendly and very knowledgeable staff.

Excellent customer service! Staff are very attentive to what I needed at the time of my service. From the time that I entrusted my car to the time I left, I felt valued. We should have more people like them.

I was satisfied with the service, the agent was nice and curtious my car was done on time

Bryon service rep was great, 1st service for my E300, took 2.5 hrs

Excellent service we happy for it. They very nice answer any questions when we asked. Thanks very much.

Great service

i love this place, from service advisor Bryan Bondoc and Yvonne i just walk in today to install the plate number in the front and they dont hesitate to help me, thank you guys you are awesome. keep up the good works and God Bless!

Excellent Service. Bryan Bondoc walked extra steps to take care his customer.

Tried tricking me showing there mercedes eclass with 19,000 miles on it and on car gurus it was just 9,000. Also seat was damaged and i was quoted 48,000. Really?? Lol

I like it reverse good

They don’t care about customers. I waited 3 hours to get into the Finance Office. Some of that time could have been spent going over my new vehicle, but no. When I finally got out, the salesman helped me link my phone and that was it. The wash job was equally as bad. The entire middle of the roof was still covered with dust. I thought Mercedes Benz was the best or nothing…maybe it should just be nothing. Then it broke down on my way home. Power steering hose came off, had to wait around so it could be towed back. I asked them to clean all the power steering fluid off. They told me they didn’t have a power washer and would do the best they could. Apparently, their best was to leave puddles of caustic power steering fluid under the hood, along with a greasy rag. I guess they wanted it to catch fire, too. It would be nice to feel appreciated for sticking with Mercedes. In the past few years I have bought a Metris, 170 wheelbase high roof Sprinter, 2014 E350, and this one, a 2018 4x4 Sprinter. This was my first experience with Mercedes-Benz San Jose on Capitol Expressway. For future purchases, I will only go to Fletcher Jones in Fremont where the quality of care from the time of purchase to any services I’ve had has been outstanding.

They don't care about customers. I waited 3 hours to get into the finance office. Some of that time could have been spent going over my new vehicle, but no. When I finally got out the salesman helped me link my phone and that was it. The wash job was equally as bad. The entire middle of the roof was still covered with dust. I thought Mercedes Benz was '' the best or nothing"? Maybe it should just be nothing. Then it broke down on my way home. Power steering hose came off. Had it towed back. I asked them to clean all the power steering fluid off. They told me they didn't have a power washer and would do the best they could. Well they didn't clean it at all. There were literally puddles of power steering fluid under the hood, along with a greasy rag. I guess they wanted it to catch fire too. It would be nice to feel appreciated for sticking with Mercedes. In the past few years I have bought a Metris, a 170 wheelbase high roof Sprinter, a 2014 E350, and this one, a 2018 4x4 Sprinter.

I’m extremely impressed with Bill (service department), Stan (sales manager) and Will (Sprinter sales department). All 3 of them went out of their way to make sure I had the best buying experience possible. I went before coming here to all the other Mercedes dealer locations in the Bay Area and none of them wanted to sell anything or give any type of discount they wanted to keep their cars for themselves there’s supposedly Mercedes rebates available but they said no. So I ending up leaving multiple locations. I came to this location Mercedes of San Jose and ONLY this dealership wanted to help me and find me the car I wanted (2018 Mercedes Metris) and they helped me with discounts that were available. They really went above and beyond. Stan mojaisky wow, look for this guy if you want to buy a car. He knows to appreciate someone wanting to buy a Mercedes. Don’t go to other Mercedes dealership in Bay Area. Buy from here only!! Thank you guys for your help. I’m sure this won’t be last Mercedes Benz I buy from your location and I hope the guys that helped me Stan, Bill, and Will all get the recognition they deserve.

We were towed to San Jose from Salinas due to sensor issues in our Winnebago View while on a road trip. Bill Beller, the Service Supervisor, made sure to take care of our problem in spite of the fact that a couple of his technicians were unable to work that day. We are extremely grateful to Mercedes Benz for their personal care and professionalism. Thank you.

Made an appointment for 10:30am. I called when I was running a few minutes late as a courtesy, even though I was only 5 minutes late. They cancelled my appointment (without telling me) and made me wait 3 hours to program a key. When they finally got around to programming my key, they messed it up, which caused the engine to shut down. They had to redo the programming and I didn't get out until 3:30pm, five hours after my appointment!

I am very very disappointed today with MercedesBenz of San Jose. I scheduled maintenance appointment a week ago for today. Requested a loaner like you are asked to. We get there today to drop off our car to get a Nissan as a loaner from enterprise rental!!! Why? Is there a reason why we were not notified and given an option as to wait or reschedule?? Where is the excellent Mercedes Benz customer service? I drive a Mercedes and pay more because I can get a Mercedes loaner while I have my car serviced!! I’m pissed off! I’m sure a whole lot of others are too. Shame on you Mercedes Benz. You should have given this customer an option.

Service Tech Brian was responsive to service needs and handled all problems in a positive way

Just had a question regarding my vehicle, sales person retrieved individual from service dept. who easily answers question.

Dani and Stan did a great job of coming to my rescue when I got flat tire on a very busy Sunday morning. They arranged for me to get a car that I could drive while my car stayed at the dealership to get a tire changed. GREAT CUTOMER CARE! THANK YOU.

They have a great team of people that worked in getting the car that i wanted; starting with JOHAN de Q.=He's very patient and knowledgeable; SIMON L= sales mgr; and Ken M. They updated me as to the progress of my loan till the closing of the deal.

Want to thank Charlesetta Peoples for being a great professional selling my son first car and a beautiful person inside out that help with all are concerns and questions! I would recommend her to all my friends and family! Thank you again

Great experience doing business with them. Great customer service and a hassle free experience

I have bought this car here about a year now. But every time I bring for service it always take two to three times or even more to fix any issue that I complaint about. They even lied about replaced parts but didn’t do it also issue still there when I pick up he car. Instead fixing my problem and even created more problems. This is the worse services I ever experienced in my life after 30 years driving.

Had appt. for changing airbag on recall. The whole drop off process took only two minutes and I was on my way. Car was done sooner than promised.

Loved the service and professionalism..Saleseengineer made our purchase very easy. We had a budget and can not go above this. Salesman was so nice he worked with us very passionately on the numbers and helped us to get the car with in our budget.

Great and easy experience. Will recommend to friends

Seriously, great service, I pulled up, dropped the car, and was out the door in less then 15 minutes. This is typical customer service here, I have never had any issues. I've owned a Mercedes years ago, and when I took it in for Service st another dealership, it was never pleasant, and took so long. Again, great service, Danny took great care of me and my car, having it brought in in a timely manner and the repairs completed right on time. I appreciate this so much,

Pathetic Service from Mercedes Benz San Jose. Avoid buying a car from this dealership leave alone servicing your Benz. I was subjected to a lousy service on both occasions in 2017 and 2018. He always has a uninterested look on his face and never explains anything and is always not bothered on what I had to say. The loaner department is even worse than the service department. I waited about 45 mins to get a loaner and the they said with an angry face that we dont have any loaners and will get you to enterprise for a car. I wait for another 45 mins at Enterprise for an approval from Benz loaner Manager. My service advisor said he called me several times about picking my car but I never got any calls. He lies all the times. I had referred two of my cousins get GLE's from your dealership but will not recommend any one going forward. Enjoy your lousy way of treating the customers.

Very happy with their ability to work with me on my pricing limitations. Excellent car, great customer service.

This was just about the best car buying experience I have ever had. Sarabjit Singh demonstrated all of the features we had questions about very thoroughly and made sure we understood them to our satisfaction. The Manager, Stan Mojaisky went out of his way to give us a deal that fit into our finances and explained every option we had. I can't say enough about how happy to deal with him, my wife and I were. This is about the friendliest car dealership I have ever dealt with. Thanks Stan and company.

took my C300 for the 30K and wind noise. There were complications replacing the tracks for the moonroof, and when I went to pick up the car after hours the front desk staff left much to be desired. There is a small opening on the moonroof visor. Not sure if that is how is suppose to be.

I leased a B250 from AutoNation MB dealer in SJ last year. I negotiated lease terms with Sales via email over several weeks. Once agreed, I came into the dealership and confirmed the lease terms and test drove the car with the Lease Manager. This included verifying VIN of the car against the lease quote. I arranged to pick up the car the following day, so that it could be prepped and I could arrange for drop off. The next day, I was informed that the lease did not apply to the agreed to car. I had to spend 3 hours renegotiating the lease to get the car. After I drove it home, I noticed the pressure was about 10psi low on all tires. When I reported this to Sales the following day, instead of an apology, I received a lecture on effects of cold weather on tire pressure. I next noticed that the car had problems with delayed charging. Over the next several months I made many attempts to get help in resolving the problem and was passed back and forth between Sales, Product Concierge, and Service. I was told multiple conflicting stories and in the end the problem was neither fixed nor explained. I sent two emails to the General Manager requesting help in resolving the problem, and both were ignored.

I leased a B250 from MB of SJ last year. I negotiated lease terms with Sales via email over several weeks. Once agreed, I came into the dealership and confirmed the lease terms and test drove the car with the Lease Manager. This included verifying VIN of the car against the lease quote. I arranged to pick up the car the following day, so that it could be prepped and I could arrange for drop off. The next day, I was informed that the lease did not apply to the agreed to car. I had to spend 3 hours renegotiating the lease to get the car. After I drove it home, I noticed the pressure was about 10psi low on all tires. When I reported this to Sales the following day, instead of an apology, I received a lecture on effects of cold weather on tire pressure. I next noticed that the car had problems with delayed charging. Over the next several months I made many attempts to get help in resolving the problem and was passed back and forth between Sales, Product Concierge, and Service. I was told multiple conflicting stories and in the end the problem was neither fixed nor explained. I sent two emails to the General Manager requesting help in resolving the problem, and both were ignored.

I leased a B250 from MB of SJ last year. I negotiated lease terms with Sales via email over several weeks. Once agreed, I came into the dealership and confirmed the lease terms and test drove the car with the Lease Manager. This included verifying VIN of the car against the lease quote. I arranged to pick up the car the following day, so that it could be prepped and I could arrange for drop off. The next day, I was informed that the lease did not apply to the agreed to car. I had to spend 3 hours renegotiating the lease to get the car. After I drove it home, I noticed the pressure was about 10psi low on all tires. When I reported this to Sales the following day, instead of an apology, I received a lecture on effects of cold weather on tire pressure. I next noticed that the car had problems with delayed charging. Over the next several months I made many attempts to get help in resolving the problem and was passed back and forth between Sales, Product Concierge, and Service. I was told multiple conflicting stories and in the end the problem was neither fixed nor explained. I sent two emails to the General Manager requesting help in resolving the problem, and both were ignored.

I recently purchased a Mercedes c300 from this dealership. Mohammed helped me with the purchase. Everyone was extremely helpful and friendly. It is a great welcoming environment. I highly recommend this dealership, they have many cars to choose from. The financing department was also very friendly. The coffee they serve while you wait is also good (better than starbucks!). It took about 4 hours for the whole process, but it was well worth it!

All the personal working in the facility were friendly and helpful.

Salesman is very good ,everything went smooth ,if I buy an other car, I’ll come back.

I received first class service at Mercedes Benz in San Jose, love my new car and the experience!!!

We had a good experience, they gave us great service.

Went to check out a jeep grand Cherokee. Spoke with Manny he was excellent. Arrived at lot strolled he saw me and instant centre and help me out. Immediately built a strong rapport and was very helpful and knowledgeable on the car even knew the cars service history. Even though I didnt buy the car right then and there he kept the same level of respect and didn't rush me away.

Darrell Abrams was terrific! He was very courteous, keep me well informed.

I got a new battery and an oil change and it cost almost $600 ($580). and on top of that they fired all their shuttle drivers and I was taken home in an Uber they provided. I liked them much better when they were Beschoff. Sadly I will be looking for another service option.

Very pleasant car buying experience. The price is phenomenal! The staffs are very nice!

Johan de Quant ordered our GLC 300 Coupe from Germany for us. Jearond Abad finished up the deal. Marco Mora in the finance dept. finished putting the deal together. Johan, Jearond and Marco are excellent representatives of your dealership. With out then my wife may not of bought a car. They made it easy and painless for us.

Had to run a purchase within a tight schedule and Tony and Joey helped out with the whole process without any hassle. Great price and great experience.

Got my car serviced and a recall done. They did a great job and kept me up to date on it would be ready for pick up. When I arrived it was washed and staged in front of the dealership.

I will recommend this dealer a friends. I would give 5 stars to my sales person Marco, he so professional and very patience that he answers all the question and text messages.?

Ok , however calling in and being put on hold for 30min! Is unacceptable

great service and communication. Service advisor was excellent

People are very accommodating, friendly and professional. From sales internet manager up to Finance Manager. Jearond Abad whoi is Internet Manager has an excellent customer services expierence. Marco Mora the Finance Manager excellent work ethics - he knows what he is doing. He answered all our questions we asked regarding finances.

I love to go to this place the only reason I only go once in a while is so Pricey to do all the things but so satisfied to have somebody look all the problem of your car..

Very knowledgeable technician and adviser. He made the service experience most comfortable.

drop off my car for yearly maintenance service & was not met by a customer service person.someone took my information since i called the day before for the service. same person gave me a ride home since that was the arrangement. next day got home & waited for a call that the car was done. no call. since it was getting late I called the dealership & was told car was ready. made arrangement to be pick up & pick up my car.no charge for service.

Both the service advisor and technician were very polite and helpful. They were very knowledgeable and professional.

great staff and great service. My service manager Bill Beller gets 10 stars.

Their customer service was excellent! They answered all my questions, and kept in touch with me in every step of my repairs. They also put me in a beautiful loaner car while the repairs were being made, and for that, I'm grateful. One less stress I had to worry about. I big thanks to Danny, who took great care of me!

Had a horrible experience with finance dept when I purchased the car Service department has been great

Excellent & courteous Service! Everyone was friendly!

I was hesitant to deal with an Auto-nation dealership due to their poor customer service overall. But it seems like things have changed; or possibly changed at MB of San Jose. I am truly satisfied to the fullest extent a customer can be! Very professional service department- and thanks to Frank for his awesome support. Frank and his team deserve flying stars!

A great sales team and a truly positive experience.....Thanks Kal and Nick; I'm enjoying the Mercedes experience! =Satisfied Customer=

Advisor worked very efficient. Did not wait long time for shuttle driver. The whole thing went very smooth.

Ever since I purchased my Smart Car here I’ve had the best service at a dealership. I actually ended up with a car with problems but you guys had checked it and fixed it no problem. I’m glad you guys have those loner cars too so even though my car took some time to get fixed I didn’t had to cancel any of my plans.

Mike was very responsive and kept me informed of the progress on my car. He is a nice guy and very easy to deal with.

Took me years to decide what type of car to buy I went to different car dealers and test drive their cars but in the end I went with my E300 mercedes red color and now l know I made the selección we went to two long trips and it makes a big difference that’s why I always recommend to all my friends to the best and you never go wrong

We bought the vehicle from out of state after seeing it for sale on the internet. We also worked with the dealer to arrange shipping with Jim McElley Transport and it arrived at our home 6 days after closing the long distance purchase. The overall experience was great. The MB of San Jose salesman, Will Eugenio, was great!

Substantially better, still a little oil smell, but no more burn off. Very expensive diagnostics.

Joe was very nice and friendly. I?ll we recommend everyone to joe.

Our service advisor "Luis Salinas" was the best ! Our visit was excellent. This is our 4th Mercedes from this dealership.

Brought my car in for service. The dealership did an excellent job with my car.

I took my car for scheduled 20K miles maintenace service. Everyone in the staff provided fast, timely and highly satisfactory service. It only took around 5 minutes to leave my car and another 5-10 minutes to pick up, it is the fastest service time that I had ever seen. They even dropped me to work and picked me up once the car was ready. Overall a very awesome experience!

Cold. Did not complete service as requested. Will try and schedule with a San Francisco Dealer in the future even if it is a round trip from Santa Cruz.

Good, prompt service. I will continue to have my automobile serviced by AUTONATION

Wash the car not clean. Waiting period is long. Charge is high. Very bad experience. won't go there any more.

Mark Murillo, Nick Kith and Joey Sanfilippo made it an easy and comfortable experience for us. They listened and paid attention to detail and I would definitely buy another car from them!

they were totally outstanding with the represent and the service. would recommend mercedes benz would recommend mersdes benz sera. anybody

Highly recommend this place . Always pleasant and courteous! Thank you

Ordered my 2018 E300 and everything I expected was executed beautifully. Thao Tran (internet Sales Mgr) was very professional throughout the whole process. Joey Sanfilippo took the time to show us how to use all of the technology of our new car in which he was very patient as we had many questions. It's the people you remember at any business and based on our experience we would visit them again when buying a new vehicle.

It was the best car buying experience that I've ever had. William Eugenio my sales person was professional and very helpful along with everyone that I dealt with there. I would highly reconmend William Eugenio and the staff of Mercedes Benz of San Jose

Cambria Lira My husband and I were on the market for a new car and had no idea what kind of car we wanted. We went to many different dealerships and had many different experiences. However, as soon as we walked into Mercedes in San Jose and greeted by Jearond with a huge smile and warm welcome, we knew we were in great hands. He was full of information which made us feel confident in our purchase. He was very direct and did not give us the run around that most dealerships do. As soon as we made our decision, we were handed over to Marco in the finance department. Can I just say...best experience ever!!! The process was so quick and easy without the pressure of all the add-on's. Marco really let us make the best decisions we felt most comfortable with. As soon as the purchase was complete, Joey helped explain and demonstrate how all of the technology in the vehicle worked. I felt so comfortable with all the information which in turn made me feel confident in driving the car off the lot. Before we walked out we were greeted by Daniel from the service department. He helped explain the maintenance on the vehicle and what future services would be needed in addition to answering any other questions we had on the vehicle. The customer service provided was beyond our expectations thanks to Jearond, Marco, Joey and Daniel!!! We are so happy with our purchase and will definitely be sending them more business. Thank you so much for the best auto purchase experience!!!

Awesome customer service!! Daniel Salinas was GREAT!!!

I called Johan DeQuant at MB of San Jose and told him I wanted a new CLA250. He previously served me nearly 2.5 years ago with such expertise that I knew he'd be able to help again. I described what I wanted and he said he had the exact car on the showroom floor. I arrived, saw the car and within 2 hours I drove home in this beautiful new car. It was exactly as Johan described. During the sales process, everything went super smoothly. The finance manager completed the paperwork, explained everything I needed to know, and the deal was complete without a hitch. Unlike many stories one hears about car purchases, this was fun and easy. Johan kept us company during the entire process, entertaining us with funny stories and great conversation. It truly was a joyful experience. Johan is the man to see when you want to buy a Mercedes Benz and MB of San Jose is the place to purchase your vehicle.

The entire experience of buying my new Mercedes here was top notch. From my excellent & attentive salesman, Johan, all the way to Joey, my product concierge who went over all the specific car details with me and even followed up with an email to see if I had any questions about the car once I brought it home. Will definitely be frequenting Mercedes Benz of San Jose for all of my future Mercedes needs.

Switched service managers and it was a breeze. Highly recommend Daniel Sallnas.

The service was good and the service advisor, Frank Walsh, was very professional.

Service was great, however coffee or drinks spill was left on the console (between the seat).

We're glad we went to MB of San Jose to purchase E300. The salesperson Evan gave us good shopping from going around the lot and help us find specs that we wanted online with no pressure at all from pricing, financing and availability. Their Tech concierge Joey is very helpful in answering our questions & needs.

Great dealership. We purchased our GLE 350 there. Great staff. Just had our one year service.

We were not intending to buy a car, but Johan was there to help us. In the past, Andy sold us cars and we have been reluctant to talk to another salesman, but Johan took the place where Andy left off!

First visit was sufficient, helpful, responsive. However the following visits were poor, to unsatisfactory. Will be having vehicle serviced elsewhere.

My buy experience was very enjoyable! I have recommend the SJ Mercedes to my best friend!

My buy was experience was very enjoyable! I have recommend the SJ Mercedes to my best friend!

excellent customer service. Sophia who took my appointment was so pleasant and professional. Mike my service rep was equally pleasant and professional. I look forward to having my car serviced here again.

Matthew Ta a very good service consultant he explained all details of the work

Got a GLC two weeks ago. The sales associate Ed, finance manager Marco and product concierge Joey were super nice, professional and responsive. Highly recommend this dealership!

I went in for a B service and everything wen smoothly. I got a 2017 E-Class 300 loaner for the day while my car was being serviced :). I was quoted a reasonable price for the work that was done and I am very happy with the service overall.

Johan was very courteous,professional and made our buying experience very enjoyable. Everyone that we met there was very helpful and polite. We got our Mercedes GLK with no hassles I recommend this team highly and we plan on buying our next Mercedes from them soon.

I had my Mercedes service there and I got excellent service

Service manager Mike C was prompt and courteous. A quick in and out for minor service. Nice clean waiting area.

The service experience was outstanding. Got an appointment online and showed up at the specified time. The service advisor, Danny Salinas, was very professional and explained everything clearly. He kept me informed as to what my car needed and how much it would cost. The car was ready for me quickly and everything seems to be working again.

Johan D. Makes the experience! Professionalism and personality, he makes a daunting possibility into a celebratory accomplishment. Thank You Tony Nick and Johan

Great and fast buying experience, I will never buy a car from a private dealer again. :D

Great service at MB SJ! Many thanks to my servicea advisor Mike.

One unhappy customer. My advisor was unprofessional as compared to the previous advisors that handled my concerns. An initial charge of $205.00 in addition to all repair work to be done is too much just to hook up my car into your dianostic computer. I have three areas that I would like to get fixed that day but I was told that I would be paying a total of more than $600.00 to have the mechanic double check my concerns. Unfortunately this might be the last visit that I will be doing to your dealershig.

It was a Great experience. Daniel Salinas was very professional and knows how to take care of his customers. I'm happy with his service. Thank you.

Service advise Joshua was great, he explained everything in detail.

Good over all. And there is a requirement of a title and the number of words. VERY Stupid system. You should hire better software engineers to get better on this review system.

GREAT CUSTOMER SERVICE AND REPAIRS. WOULD RECOMMEND THIS DEALERSHIP.

Excellent that's why I come back! That's all I have to say

Great people, great service, always friendly, service is always done professionally and with a smile

This is my second Mercedes from this dealer, excellent customer service, very professional personnel. A big thank you to Michael Widergren for always answering my questions and being a true professional and gentleman.

Took my 2014 to Mercedes Benz of San Jose for its regular maintenance. Frank Walsh greeted us and gave us an overview of the service to be performed. We were then shuttled to the mall by Milt who engaged us in witty conversation. The entire staff was very professional and courteous. I will certainly have this dealer ship service my vehicle in the future.

B level service required . Additional items held until later. Brake pads (rear) found needing replacement at this time. All work done in one day

brought the car for service and the experience was excellent and the shop is clean and organized.

Frank is a great service rep, very courteous and efficient. I like that he provides straight up answers and isn't pushy.

Service adviser reviewed service the day before schedule to make sure parts that might be needed were available. I found this to be very good service. Also he scheduled me so that I minimized my time for the recall service appointment.

My experience was quick and they even stayed after hours to complete my deal. They also picked me up from the bus station and drove me to the dealership at 8:50 pm. Great team and a high class experience.

I was pleasantly surprised at how easy and efficient the experience was. The experience in and of itself made me feel wealthy. All sales personnel were very attentive and kept me updated at all times as to the status of my vehicle and made sure that I was comfortable and content during my short time at the dealership.

Great buying experience. We walked-in without an appointment. Reached the front desk and asked for a test drive. Rex Luu (Chi), the sale man, was very helpful. He spent to explain differenr pro/ con between the glc300 and gle350 models and made some great recommendation for us. We took the the drive. He didn't not pressure us into a buy. When we decided to buy, he gave us a head up and the best price we can get. I did a quick check with multiple web source and it was really a good price. We go with it and and no back and force like others non luxury car deal I have been thru.

I am very satisfied the services I received from San Jose Mercedes-Benz; my Service Advisor, Mr. Michael Widergren was very professional and knowledgeable and made sure that my car received the best services, the mechanic was superb made sure that my car was in tip-top condition and always send me off with a car wash. Mr. Widegren has been ours (both my wife's and mine) Service Advisor since 2003. He is the best so is San Jose Mercedes-Benz.

Well, maybe I'm spoiled a little -- or, maybe I'm spoiled BECAUSE I'm spoiled a lot by the great service at Mercedes-Benz of San Jose (and have been for a long time now! Which makes it a pattern of spoiled-ness). I've been a customer here for several years (a dozen years?) since before it was AutoNation-owned. But, fortunately, for most of these years I've had the same Service Advisor, Mike Widergren... and even the same salesman (who, sadly is not there any longer). But I've been thru 4 vehicles these last dozen years... and I've had nothing short of great experiences in that entire dozen. It's a luxury line -- so if you're complaining about nickels and dimes, you're already in the wrong place, the wrong car. M-B of SJ has always been about top-shelf service and attention. And when you are treated like you belong in a quality vehicle such as these, with respect and attention... well, that's pretty priceless. 12 years, no complaints, happy exchanges, consistent satisfaction = Happy Customer.

Excellent service dept. Danny was great. Very helpful throughout the entire process.

A very enjoyable experience from the first step to the last. Would not hesitate to purchase my next vehicle from them

Joe was very helpful and very patient in answering all our questions. I would recommend him to my friends.... already did with my sister in law. I hope he keeps the good work up.

Just buy my first Mercedes from Marco Mora. He is really nice and always checking if I have any questions on my new car. Highly recommended Marco & Mercedes-Benz of San Jose.

Sales Manager Alan provides best buying experience i ever had; Customer service rep Eric F let me feel i am the VIP all the way. thanks so much.

I placed order from Mercedes Benz website, pickup car from this dealer, they given me good service and I love this car.

First time buyer. Been to a couple dealers but MB of San Jose was the best. Erik Fall gave pleasant experience. Great Purchase.

Everyone I met was the reason for my purchase. No pressure, no haggling, and listened to what I wanted. Johan De Quant, Shaun Van Dick, Gabriel Cabrera and Joey SanFillippo were all good to work with. They made the purchase easy and no buyers remorse.

Marco made it the fastest vehicle purchase experience I've ever had. I was looking at all those beautiful cars on their website and I finally made an inquiry at around 9 PM. I got a response from him within minutes! The next day I drove away with my dream car. No hassle. It's that easy! Thank you Marco and everyone at MB of San Jose! This is truly above and beyond. Great job!

Marco was the real deal. He understood what was important to ma and figured it out. Great customer experience.

Very good service and nice costmers services with good and I will go back and a lot of busines with the company in future and refers all my family's member and friends

I will try to explain my rating. Ed sales associate cool guy, he tried to make it right, so this rating is not for him but rather for the way this dealership conduct business. Ive dropped my leased car, that went pretty fast as I have had done my inspection and etc prior to drop day. In case you guys didn't know, if you drop the car but not jump in the new one, Mercedes charges you $650, when I asked what is that, they couldn't explain it to me, but I figured it out on my own. So, no issues here either. Now, we get to the interesting part, I have asked them to quote me a very basic c300 for 24 month with 10K miles. Few minutes later they came back with numbers, based on the numbers, I think I was get a quote for S class. I showed them an estimate I got from another dealership which is half of what they are asking, counteroffer came back but, the numbers were still pretty high. If, we take a simple math, they are asking me to pay more than half of the car price, on the short term lease with low milage. Last night, I got few more estimates from different dealerships, all of them came in at least $150 cheaper on the monthly payment.

Thanks so much Vinnie Do at Mercedes of San Jose , Vinnie is such a great honest sale person that really patiently help me every step of the way to get to my dream car , love my new 2017 GLS 450 .

This is the 3rd car we have purchased from this dealership. Our sales rep Jearond was very courteous and very knowledgeable about the products. The same is true for the sales manager and the rest of the staff members. I will recommend this dealership to my friends and relatives.

Everything went smoothly. No problems at all. Everyone was very helpful. The dealership was great and we love the car we got.

Thanks to Jay for the hookup... Didn't care much for the finance manager, tho. He was rude and not very helpful. Over all a good experience otherwise.

I purchased a new Sprinter Van from these guys and though it took a liitle longer for the van to arrive from Germany since I wanted a very specificset of features, the responsiveness and curtesy of Will the sales representative was outstanding. Great place to shop and buy!

The buying process was long and facility is not highly and artfully decorated. You would not amaze if you enter the building just like the one in Dubai. They were not able to fix the noise at the back of my car cuz the service department is closed and up to now cuz Walnut Creek did not coordinate well with San Jose location. I like the car but it seems like there's no proper coordination and did not get any freebies and the free gas.

MB of San Jose is the best in customer service! They treat you like family and give you the best package possible! Thanks to Chester Lam and his team!

very outstanding customer services. Greatttttttttttt!

I found the car of my dreams at Mercedes-Benz of San Jose, but I live in Colorado Springs . Jearond Abad made the paperwork process so easy! We flew out, were picked up at the airport, and completed the transaction within a few hours of touching down. My husband and I drove the car back to Colorado Springs and are in love with it! I would recommend not only the dealership, but also Jearond, as he made everything painless! Thank you to everyone that was involved in our transaction you all are amazing!!!

Most excellent experience, the sales rep was very courteous and very knowledgeable in the MB brand and of the vehicle. Clean and very organized, welcoming environment. I purchased my vehicle through USAA car buying program, they were very aware of the rules, it was a very smooth purchase. Would definitely recommend to others.

All staffs are very knowledgable and very helpful in making a decision. Johan (our sale manager) is the best. Love customer service there. I feel welcome with no pressure at the dealership.

I live in Southern CA and I wanted to lease two more electric cars from MBZ, but the cars we wanted weren't in the area. I found two online in San Jose and wondered if it was even possible to get them down to us without added hassle?? The paperwork, inspection of the cars, acquisition, transportation fees??? As it turned out in the end it was actually easier than our previous purchase in our area, less driving for one. The Notary guy came to us and the cars were dropped off on our driveway. Our sales rep Johan De Quant really put our minds at ease. I was suspect, ( naturally paranoid I guess,) but I gotta say he really came through.

Joseph Ngo's service during the whole leasing process was very professional. I was satisfied at his helping on leasing my new CLS.

From start to finish Jearond simplified the process and provided us with excellent service on our purchase of the Toyota Corolla for my mother. He even went the extra mile by taking the vehicle to a Toyota dealership so a service recall could be accomplished prior to us taking delivery.

Van was delivered to my bakery with paperwork...easy & quick

I did a lot of shopping around and talked to quite a few Mercedes dealerships. I live in a rural areas 150 miles away from M-B of San Jose and Jearond Abad made the purchase of my special order C63 AMG very smooth with just a single phone call and a couple of e-mail exchanges, answered my questions promptly and kept me informed on the progress of the build. Equally important, I was given a reasonable discount right off without a lot of time-consuming negotiation. Very professional and accommodating.

Very professional and educated -no pressure nor haggling- staff and process. A very smooth buying experience with clear explanation of each step of the process. Buying and trading cars always bring a certain level of stress. We were impressed by the quality and attention received. Since this was our first experience with AutoNation it has been a delightful surprise. Keep the good work!

Bought a 2017 C300 for my daughter here. Great salesman Vinny. Great service. Thanks Mercedes Benz of San Jose!

Definitely a no pressure / no haggle establishment. Proof is in the pudding and it does the talking. Marco Mora listened and stayed very positive through the process of man and wife shopping, need I say more, and directed us to the exact car while exceeding our expectations that we desired. When we eventually drove off the lot with our dream car (used) we noticed a crack in the windshield and called Marco right away, Mercedes and Marco were very sensitive to our issue and explained perfectly the next step to resolve it. All and all we started the new year with what in our opinion was God sent for our lives. Happy MerceDAYS!

I've purchased several cars over the years and have always dreaded the long drawn out experience. I have to say, the service I received from Mercedes of San Jose was amazing. Our sales rep, Mike, was friendly and accommodating. At no time did my wife and I feel rushed or pressured. Their One Price offering was surprisingly reasonable and cut out the need for annoying back and forth offers. What usually would take half the day, the whole buying experience lasted only a few hours. Every person we felt with from the dealership were friendly and professional. Highly recommend visiting this dealership when looking for a new car.

Great experience with my car purchase! We will definitely go back!

I just purchased a used 2014 glk 350 Mercedes from Marco and am so happy with the car, and Marco was so professional and helpful! I recommend this dealership and especially Marco for helping us to get the best used Mercedes!

The wife and I had a pleasant experience in setting up the lease of an electric Smart car at the San Jose Mercedes Benz dealership. Joe Ngo was very helpful throughout the process and I would recommend him for the customer service that he provided.

I want to thanks to my adviser ivonne yesterday for helping me out on my car service..

Recently I leased a GLC300 from Mercedes-Benz of San Jose. Alan Ziffer there worked hard with us in a straight forward manner, and we am happy for getting the car we need. Vinnie Do took us to test drive and patiently introduced the key fatures in the car. Joey Sanfilippo covered all the details about the car, and we learned a lot from him. Finally, appreciate very much Vinnie and Joey delivered the car to our home. Overall, we are very satisfied with the experience we had in Mercedes-Benz of San Jose..

Excellent salesman;) Very fast buying progress. Price was reasonable. Actually I got a huge discount on both price and interest.

Fabulous, very fast service, very friendly staff, and with accessibility pada negotiate about the down payment. A quality service

Thanks Erik, my experience at Benz San Jose is very satisfied. He is very helpful to get the all the information I need and I am very happy to have own the new Benz C300. Tony is the manager that help me to get a very good deal. Thanks all the staff at Benz at San Jose.

Good customer service and was given a good deal. Buying process took less than an hour.

We were very pleased with the entire process of ordering and receiving a perfect GLC300. Alan and Michael did an amazing job helping us get an order in - providing guidance on key decisions, getting us an earlier delivery date then proposed by other dealers, and working with us to get the best possible deal out there. Alan kept us well informed during the entire build and shipment process, and the pickup of the ribbon clad showroom car was definitely beyond our expectations.

This was my first time at the Capitol dealership and the service was great. My advisor Josh was very helpful and kept me up to date on the entire process. I will definitely return to Mercedes-Benz San Jose for future services.

Best experience at the Mecerdes Benz in San Jose. I couldn't have asked for a better car buying experience. My salesperson was Jearon Abad, and he was awesome.

Great experience. Simon Wagner helped me to get the car from other location and made my buying process enjoyable! I've dealt with terrible dealerships in the past and I admire Mercedes Benz of San Jose for their professionalism. Simon Wagner was friendly personable and has great follow-up. I got the car I really wanted at a price I was comfortable with. I would highly recommend this dealership and Simon Wagner to anyone! I love my new Mercedes Benz, Thank you!

Jay made this one of the easiest car purchases that I ever made. I am very happy with my 350 GLK. Jay was very knowledgable of the different models that I was looking at. He listened to what we needed and how much we had to work with. I would recommend this dealership to everyone. Jeff McFarlane

The salesman was very thorough. The facilities was very clean.

It was a great experience. It was efficient and pleasant especially compared to a traditional auto dealership visit.

Have worked with Joseph NGOs for a number of years and his service is excellent

No hassle, just good all fashion none pressure car buying experience. Joseph Ngo is a great guy, great sales person, He's the reason why I lease my sixth Mercedes vehicle. Always on top of things, easy to deal with and don't have to break His arm to get a great deal. I recommend Auto Nation on your next purchase.

The whole experience was without any issue. We were treated with courtesy and professionally.

It was good experience working with Joseph and Tony, very reasonable, accommodative and helpful. I was leasing a car for the first time and they helped me through the process with ease.

Jearond at Mercedes Benz San Jose was amazing. Friendly, helpful and easy to work with. We will continue to work with him for all our future MB needs.

I received much better service from otber MB dealers, they must be selling too much.

It's never fun buying cars, but I was treated well. We did the dance I try to get the best deal and the dealership try to make as much as they could; so the dealer made the best deal and I did the same.

Would highly recommend dealing with Mr. Joseph Ngo when buying or leasing a Mercedes. Joe will give you an honest opinion of what he thinks would fit and will get you the best deal.

Joe help us with our 3rd E-Series. Great guy, highly recommend dealing with Joe when buying or leasing a Benz.

It ' s been a great experience in this car dealer. They are as good as you can get the car you want. very professional and experience and great people.

Joe help us out with our 3rd E-Series. Great guy, highly recommend dealing with him when looking for a Benz!

This it's the place where you can take the time looking for the cars and not body bother you but the seller person it's ready if you have any question.

We ordered our 2017 Mercedes Benz GLE 350 from Mercedes Benz of San Jose. Every contact and everyone we dealt with was friendly, professional and treated us as a valued customer. From the sales Dept to F&I to the Concierge who walked us through all the systems of our new vehicle.

Owning a Dodge Sprinter, I felt accepted and the service has been very good when I take advantage of their promotions. As any dealer, their prices are expensive in doing service repairs if not using promotions.

Excellent service! Purchased a Mercedes pre owned and have had maintenance performed there as well.

Jearond was able to give me a great experience for leasing my first Mercedes Benz. He answered all my questions, but also took the time to ask what I was looking for in a car. He gave me the best deal possible and made the process quick + easy. Thanks again.

Great experiment . I have bought a new car here. The dealer is so friendly and patient to answer your question.

Customer is excellent. Buying process for me is very quick (don't have to wait for hours). Overall I'm very satisfied with the service that Vinnie Do provided us.

I was looking for a Mercedes Benz C450. Alan did a great job. At first we had a hard time finding a perfect match of packages, so he asked me if I could wait for few months he would order a customized C450 for me. Since I could not find the configuration I needed. I agreed to place the customized car order. The car was delivered as said in 3 months. He was really good to respond to my mails, any queries I had. I got my first car thanks to Mercedes Benz of San Jose, who provided me a great price for my car.

I saw a CPO MB C250 online and went to the MB San Jose dealership to look at it. Vinne, the salesman greeted us and was very helpful in the buying process. The car had some slight cosmetic issues in which he said would be repaired. However, the repair process has been slightly out of schedule requiring multiple trips. Overall the dealership has been a very pleasant experience though.

I've been buying a car at the San Jose location, and we have been treated with the best customer service. The Last (4) E-Class Joseph Ngo has been extremely helpful in making our decision, he always makes sure we are not pressured, he waits until we are ready, and insures we gather all information before final purchase.

I was hesitant about the dealer after looking at nationwide reviews of AutoNation, but the experience was great. Per their online inventory, they had exactly the vehicle I wanted at a very nice price. No pressure, no headaches. An easy and enjoyable purchasing process.

My experience in Mercedes Benz San Jose dealership was simple and great. I end up purchasing my new car here.

I have always had an excellent experience with Joseph Ngo. He's the best.

Dealer had large inventory of vehicles in which I was interested. Sales specialist was well-informed and helpful. Pricing and trade-in allowance were both very fair. Test drive and buying experience were painless. Hard-sell techniques were NOT used. All in all, a very good experience.

Great experience, will be returning for future cars

Every process was smooth, and I didn't spend too much time in the dealership.

Great experience! I have never thought that driving a Mercedes-Benz could be so affordable. I have been shopping around other dealers for the best price and decided to visit the Mercedes-Benz of San Jose. The process was fast! The seller was friendly and professional. I would definitely recommend this dealer for my friends and family.

It is like you are one of the elite on a poor man's budget.

Mr. Will Eugenio dealt with me for over two years in my search for what I believe to be the ultimate automobile. When my original model (Mercedes Sprinter) turned out to be a larger vehicle than I wanted, Mr. Eugenio patiently waited for the new Metris to be imported. Mr. Eugenio then patiently waited for me to discover that the Metris was my ultimate automobile. He gave me a decent discount on the vehicle and apllied no pressure, whatsoever. After the sale, he answered my emails. What a wonderful experience. Tom Liggett.

Patient, wonderful buying experience, even though it took me over two years to buy the car.

Best car purchase experience. After researching the car and price I was looking for I got the car I wanted. It was only possible with an outstanding sale and finance people I felt with. It talks a great deal about their management team as well.

I had a wonderful experience with them, and I'll definitely recommend this deaeler to my friends.

@Benz of San Jose, when we walked in the show room, we were undecided about Benz or Lexus, But as soon as we were greeted by Vinnie(Ving Do), and made to feel a valued customer, we made up our mind. Excellent customer service, very friendly and knowledgeable, not too much of haggling for a good price. I am very happy with the customer service including the financial advisor and Joey our tech conceriege who helped us navigate through our new buy. I highly recommend the dealership and the service. Keep up the good work! Best wishes Kiran and Madhu

I had a wonderful experience with this dealer ship. I highly recommend this dealer.

Great buying experience! Vinnie and Johan were super helpful. Excellent customer service.

this dealership is one of the best I have ever worked with, I saw the car on the internet, spoke to the internet mgr and made a deal subject to inspecting the car, I was in and out of dealership in about 2 hrs, No Hastle, super polite and helpful staff, these people are great! I highly recommend this dealership

Simon at this dealership was very friendly, very knowledgeable, and very accommodated. His manage, Tony, was very supportive and responsive. I drove away a 2016 E-350, enjoying the car and enjoying the buying experience!

Recently I bought my new Mercedes-Benz from this dealership. I shopped around many dealership around bay area. At the end I selected Mercedes-Benz of San Jose due to their great service. Sales person was very knowledgeable. He spend lot of time in explaining each and every feature of my new car. I really felt like a VIP at this dealership. Great job guys, you really deserve five star rating.

My entire experience at MZB of San Jose was excellent. From the moment I stepped into the showroom to when I drove off in my new S550 I was delighted. This is a very smooth running establishment. In past years, buying a car could be stressful . Not here. My salesman JOHAN & sales manager Vlad were outstanding . I will return

I purchased a new factory-ordered 2016 C300 from MB San Jose. The salesman was Vinnie Do. He was very nice in explaining all the information to me. During the time while I was waiting for the factory-ordered car to be delivered, Vinnie always kept me updated on a regular basis. Would definitely recommend this place to my friend.

I had a great experience getting my first mercedes-benz. Sales rep were very friendly and helped us out with our needs. Shout out to Johan for being patient with us and cleaning up after my kid who spilled the hot chocolate, twice! I am very pleased with my C300 and I would surely come back to purchase my future benz with this store.

Awesome best services ever nice staff nice building

We bought a 2016 GLC SUV from MB San Jose. The dealership facilities are very nice and very well maintained; their vehicle inventory is excellent. The salesperson, sales manager and finance manager worked together as a team to expedite the overall process and respond to any questions. All involved are very experienced, customer experience oriented professionals. Highly recommend them if you're pursuing a new or used MB.

Alan help us with our purchase all the way thru, very seamless and professional. Relax and fun. Joseph the Finance Manager is very clear, fun, very professional all the way. Everybody you get to meet at this dealership are friendly and accommodating Mercedes Benz San Jose is great place to buy a car.

I had the best experience ever at this dealership. Was able to drop off car the day before my appointment so as not to interfere with my work schedule. Great courtesy vehicle, attentive service, washed car and cleaned interior...didn't try try to screw me on the parts cost... I ended up paying $77.00 total. Warranty covered everything else. They have my business.

I was in the market for a new Sprinter Van and Mercedes Benz of San Jose had the best availability on the Peninsula/South Bay. I worked with Will Eugenio on my purchase and he was very responsive and helpful during the entire process.

Purchased a 2016 Sprinter Van from this dealer. They helped me find the vehicle I wanted with all the options, and had it delivered within a few days - faster than I expected. Just a very positive vibe from the staff. Way to go!

Recently we just purchased a CLS 400 from Mercedes-Benz of San Jose. Vinnie Do was the sale man. he was such a friendly,fantastic saleman to work with. he gave us a nice discount and made things happened. i 1000% recommend you to go to him for buying new Mercedes-B.

It was a great experience at Mercedes Benz San jose. Sales staff Jearond Abad was very helpful and helped with test drives and going over features. In general it helps when you have friendly staff when you make such a fun and important decision.

Osvaldo Yanez from Mercedes-Benz of San Jose helped make my dream car a Reality.

I had an unfortunate accident and needed a new ML350. After discussing with the internet Manager, Jearond Abad he let me know that the ML was no longer being manufactured and they moved to GLE. He invited me to check out their inventory on line and pointed me in the direction of a vehicle they had in stock. I set an appointment with him, he had the car out front. I stepped in, drove it and bought it. Jearond was very friendly and no pressure. They gave us a terrific deal and we drove away very happy.

Will with the mercedes sprinter division was an absolute pleasure to work with. He took the time to cater to my needs and my terms. I never felt like I was being "used car saleman" tricked. Thanks for all your help and for my new 2016 mercedes sprinter!! Cheers

We had an amazing experience buying a Metris van at this dealership. We went in on a Sunday afternoon & picked out a van that matches our business need. The Fleet Manager, Willie Eugenio, was off that day but he started on the paperwork the following day, Monday. The submission of required paperwork was painless. By Wednesday all documents were in order. We picked up the van that Sunday, our only available day. Willie came in on his day off to complete the purchase. He was very professional, knowledgeable of the product & thorough in every step of the process. We highly recommend this dealership & highly commend Willie Eugenio.

I just purchased my new Mercedes ML350 at San Jose Mercedes and would like to share my positive experienced. Our family was in the Market for an ML350 for several months. When one was available that met our criteria, our friendly sales agent Chester Lam gave us a call. We came in that Friday night and walked out with the car that we've been searching for. Chester Lam and his team stayed late that night to complete the purchased. Him and the team at San Jose Mercedes made our buying experience very pleasant and effort less. I couldn't be happier with the car and am grateful to have met such wonderful, honest, caring people at Mercedes Benz of San Jose that made my buying experience unforgettable.

I had a great experience in buying my car, it was smooth. Jerry Ton was very helpful and made us comfortable.

Tony Wood he is excellent sales if my friends looking for new car I will definitely recommend to him

Last week I bought my E350 at Mercedes Benz of San Jose. I am very happy with the services of Shaun Van Dick and Mike LeGear. They made my car shopping experience very pleasant and stress free. Mike was very patient with me when I couldn't decide on the color of the car and wanted to make sure that I was completely happy. A day later I called him to ask to swap my floor mats to a darker color set. He immediately offered to swap his own set which he has kept brand new with my own. I have never seen such service anywhere else. Thank you so much Mike!

This is probably one of the easiest and least painful experience I have ever had. Mike was extremely helpful, patient (I tend to over ask at times), and easy to do business with. I actually wasn't really even thinking of leaving with a new car but it was because of the ease of negotiating a deal with Mike (the car can only do so much to sway me). Not only that, he followed up with me to find out how I was liking the car and told me that I can always reach out to him should I have any more questions in regards to the car. Highly recommended salesperson and place.

I was looking for a Mercedes convertible. I was happy to know that there was a local dealer who could satisfy my needs and make the buying process painless and easy. I was able to find the right car at the right price and am a happy customer!

Elaine in service strung me along forever before I gave up on getting their help. However, I should not steer you away from sales, that part was very good. Go to San Francisco for service and avoid the torture of service (lack thereof) here.

Our salesperson, Jearond Abad, was excellent. We contacted him via email after seeing the car online. His communication was excellent and really was the reason we decided to go immediately to the dealership to go buy the car. This is my 4th Mercedes and I am extremely pleased with the one we bought from Jearond.

No better term then any other car dealer Just want your money. Don't want too see you unless you are giving them more money. And will beat you up on your trade when you go to turn it in. Don't get me started on the salesmen. Seem to all have Mid East ties

I recently purchased my AMG CLA 45 at Mercedes-Benz of San Jose from a special order. I was impressed that the car came in early than they had promised it would arrive ~ 3 months. The Team, especially, Vinnie Do and Osvaldo Yanez went above & beyond to provide me with 100% level of customer service. They have made my purchase experience so smooth, quick, & easy. They were very responsive to my calls, email, & provided me status updates while the car is in production. In addition, they were very thorough answering my questions and knowledgeable with the buying options. After a few days I picked my car, Vinnie checked in with me to see if I have any additional questions or need help to operate any of the features. I highly recommend future buys to my family and friends. Since my sister was with me at the time of purchase, she was impressed with the level of service. She has placed an interest of waiting for Vinnie to contact her when the new 2017 C 300 arrives. Thank you so much for all your help!

Car was as advertised and delivery out of state was smooth. Thanks ~

I'm very much satisfied with my MB car with the help of our salesman in San Jose, Ca. He's very friendly and patience to answer our questions regarding to the car that we purchased last weekend.I highly recommend this place.

Great experience with a very pleasant and helpful salesperson, Tony Wood, and the Finance manager Troung. The only reason that I give 4 stars for the buying process is that the day I was there, the finance department was backed up due to the fact that they were extremely busy; so it was a slow process.

Past weekend we walked in to the dealership first time just to check out some cars. We ended up buying a pristine GLK on the very same day. They have a large selections of cars and the facility is immaculate. We were lucky to have Jearond Abad as our Sales Manager. He is extremely knowledgeable and upfront, therefore making our car purchasing experience painless and even enjoyable. We will come back for sure in the future.

Last week I bought my E350 at Mercedes Benz of San Jose. I am very happy with the services of Shaun Van Dick and Mike LeGear. They made my car shopping experience very pleasant and stress free. Mike was very patient with me when I couldn't decide on the color of the car and wanted to make sure that I was completely happy. A day later I called him to ask to swap my floor mats to a darker color set. He immediately offered to swap his own set which he has kept brand new with my own. I have never seen such service anywhere else. Thank you so much Mike!

Buying my C300 at Mercedes Benz of San Jose was a very positive experience. I found everyone to be professional, especially Joey, who was very thoughtful, helpful, patient and thorough.

I've purchased two vehicles from Mercedes Benz of San Jose over the past two year. Jearond Abad, my salesman, did a good job working with me through both transaction. He also lived up to his word in providing services the car needed after the sale. I'd recommend Jearond to others.