Went to look at a used 2018 Alfa Romeo Giulia Quadrifoglio they had advertised on their website. During the test drive, the car had multiple error messages on the dash relating to the land keep assist, auto high beam and front camera not working. Salesperson said they would fix it no problem as they are part of Autonation! Great I said! Turns out all they can do is make an appointment for me to the nearest Alfa dealer, and any fix is on my dime. Run, don't walk away from this dealer..

My wife and I had to take our 2018 C-class 300 Sedan to a Mercedes dealership for maintenance in San Jose as we just relocated from Los Angeles. Our service technician Jose Arellano was very courteous upon arrival and explained the process very throughly as we don’t know very much about cars. We didn’t know how we would fair at a new dealership but Jose’s support and knowledge of our vehicle along with giving us a detailed report of what would be done was done in such a professional manner. Jose’s attitude was very positive as he is very friendly as he went above and beyond and even provided his cell phone number just in case we had any questions or concerns. Our visit to Mercedes of San Jose was 10/10 and would recommend to anyone looking for a new service location. When we received our car back it looks very much like the day that we purchased it and we are extremely happy with the service that we received and will return for any issue on our vehicle.

Great customer service. Mechanic went above and beyond. Being from out of town and in San Jose for one day, the Service consultant got me in without appointment

I Hope #Mercedes and #DMV should find out tge the mental health of this driver - the way he’s driving, changing lanes only to irritate the drivers behind. He’s afraid to let anyone pass, not sure why. And I was surprised that there was no police on duty during the rush hour. Alhamdulillah I turned on the right blinker before the I-680S ramp which made him took a sharp turn towards right. And I was free of such psychos. I’d have been afraid if he had taken the North ramp. So please #Meecedes and #DMV help this man who’s suffering from severe mental illness!

David T is the best. Just had my 30K service. Everyone is on point!! Thank you David for the best service!!

My experience at Auto Nation was amazing! Usually When you buy a car that’s how you’re experience should be in my opinion and nothing less if you ask me and mine was nothing but that! Truly one of a kind, from the moment I got a hold of somebody to getting there personally, they helped me obtain the car that I wanted no matter what! They transferred it right on time. They were all awesome really helpful and patient as well they worked with me on something that evenly fits us both. Huge s/o the Sean the sales manager for making all this happen and also my sales agent Luis for taking his time with us as well and being on top of everything and Kamal from the finance department for being patient and reasonable and honest about everything. I Would definitely recommend Mercedes on Capitol Expressway to everyone who is looking for a car or specific car they will get you right! No questions asked. The customer service is A1 and their car lot is incredible! Killer. 10 out of 5 stars!

Lease a new vehicle for myself and bought my previous lease for my daughter. As usual we were provided with excellent service, thank you Mercedes-Benz of San Jose.

It’s my third car purchased from there. The sales are very professional and friendly. Would love to go back again.

We recently had our RV (chassis) serviced at Mercedes-Benz of San Jose. By far the most influential aspect of the service experience is the service advisor you are assigned. We were lucky enough to get Joshua Delgado. With the large number of transactions service centers need to process, I was prepared to be treated with haste and as yet another customer that needed to be "processed". But from the moment Joshua approached me, to the moment he offered me his personal cell phone number so I could stay in touch with him, to the moment he genuinely thanked me for working with him to get our RV serviced, I felt like I mattered and that the service that Mercedes was performing on our RV mattered to HIM. The service was performed on time and within expected budget. But the icing on the cake was Joshua. If all service businesses were staffed with Joshuas, we'd all look forward to these experiences instead of seeing them as something akin to going to the dentist (sorry dentists!).

Fast efficient knowledgeable. And they care about their customers

Fast efficient and better pricing than expected

My drop-off for service was handled with ease & professionalism. I was immediately attended to & my go-to service consultant David Truong double-checked they were aware of everything I needed to be done to my vehicle. David provided an estimated time of completion & kept me in the loop via text from drop-off to pick-up. Even if I lived far from the Mercedes Benz of San Jose, I will still go out of my way for their caliber of service!

Jose from there was great when I took my car in for service.

I have owned BMWs and Audis for the past 37 years. This is my first Mercedes-Benz. I receive the BEST service I have EVER received. David Truong is friendly, accommodating, communicative and really listens. He service is ALWAYS above and beyond what is expected. Plus, he?s a REALLY nice guy to work with.

It was a very professional, easygoing experience. Even though we were dealing with electricity issues at the east location, we were able to carry out business at the west location.

Theire service is terrible. I won't recommend anybody visiting the center

Had issue with my battery and seat pad. Anthony was very professional and effective in providing clear information about cost and duration to get my car ready. Picked up the car and ever6working great! Would recommend Anthony and Mercedes San Jose for service and will be servicing my car at there dealership when needed.

They are quick with scheduling and servicing. The staff is cordial. However, recommend that they do the cleaning of the car better. My car was not cleaned well, and I had to send it back. Given the cost of servicing is so high, this is one bit they should take care of. Rest all good.

While the lease buy-back went smoothly with the sales, I am having the most horrible experience trying to follow up on a pending refund from the finance department for over 5 months! 1. There was a product cancellation request on 08/13/22 and the refund of that should have taken 4-6 weeks, still hasn't reached me in over 5 months. 2. I have tried contacting the finance dept. via direct call, transfer call via sales dept., email, and online chat. In over 30 such attempts to connect with them, only 1 has been successful. 3. In that 1 successful attempt, I was told to expect a call back in 1 day, it has been 2 weeks since. This is an utter disregard for the customer's time/money and total negligence in keeping up with the word given by the MBJS representative themself.

Very pleasant experience, very good service, very good finance, very comfortable process

This place was my first stop in my car buying hunt. And while discussing car features with the sales associate, we were impressed by the way MB San Jose treats their customers. I am glad to come across this dealership, I really appreciate their service.

I took my car in because it was pulled into the right and picked it up and it started pulling to the left

I came in for a regular check-up and recall service and was helped by Anthony Lorenzo. He is by far, the best service rep I've worked with. He's super friendly, helpful, honest and patient with all my questions/concerns. Compared to where I used to go to, Stevens Creek, Anthony makes the whole process seamless. I would highly recommend Mercedes-Benz of San Jose, specifically with Anthony Lorenzo, for any automotive services.

Best Salesperson Joe Ngo, best service and best ambiance!

prompt and helpfull service

While the lease buy-back went smoothly with the sales, I am having the most horrible experience trying to follow up on a pending refund from the finance department for over 5 months! 1. There was a product cancellation request on 08/13/22 and the refund of that should have taken 4-6 weeks, still hasn't reached me in over 5 months. 2. I have tried contacting the finance dept. via direct call, transfer call via sales dept., email, and online chat. In over 30 such attempts to connect with them, only 1 has been successful. 3. In that 1 successful attempt, I was told to expect a call back in 1 day, it has been 2 weeks since. This is an utter disregard for the customer's time/money and total negligence in keeping up with the word given by the MBJS representative themself.

They provide AutoNation multi-point inspection report when buying used car but do go through it and check everything before buying because things that should work as per the report did not work for me but I only realized that after taking the car home. At this point the Sales manager Emad and Sean are not longer interested in fixing anything. They said its a used car and things are just wear and tear but hey your inspection report says it should work! So take their report with a grain of salt and check everything yourself. Also the Honda car they sold me has A135 service due which costs between $300-500. I think they do offer 5 day return policy which I signed at time of purchase but they did not provide a copy of it with the purchase contract so make sure to ask for it when you sign the finance docs.

I can’t say enough good things about MBSJ and their staff. I appreciate their organization when you drive in and there’s someone there to help you to your advisor and communication when the advisors are helping other customers. Even when picking up a courtesy vehicle, the process was simple and they were quick to get you on your way. My advisor was Christopher Hitchcock. While the part that was needed for the recall was backordered, he was still communicating with me on the status of that part and when it came into their shop. I had another issue that the technician had found once that recall was done and Christopher had advised me of how the warranty policy on the recall could help save money. Great service, kind staff.

Very good and very nice representative

Had my car recently serviced for an issue with my gas door. My service advisor Jose was so accommodating. Even with the dealership having power out due to the storm, Jose made sure my mind was put at ease and did his magic to have it fixed.

Daniel ar Beshoff motors Capital Mercedes is outstanding. Always looking out for free customers and their needs

Great experience in my first prepaid maintenance. I bought my car and also had good service here.

I met mr Joshua and he is a really really nice and coordinated very well and helpful and fixed and guided me well for each and everything .. appreciate it ..

Tien was super helpful in helping me get my car. Kevin was awesome and made it a fast, easy and smooth transition. I’ve had negative experiences from other dealerships where they made it hard. But not this store. I couldn’t believe getting my dream car took only about an hour. Will be recommending everyone I know that is looking to get a new car here.

Decent, but not to inviting. It was as if I had a few employees looking at me like , ?what are you doing he? ? Very sad !

Jose is the most efficient sales person I ever had at Mercedes Benz of San Jose and extremely knowledgeable

Good service and clean up ok for drive

Did not received all 2021 Metris Driverge accessories as shown on YouTube "Two Guys and a Car".

Did not get all accessories for 2021 Metris Driverge as shown on YouTube "Two Guys and a Car." Did not get any explanation. Paid $70,000 (cash value of car). Got it 'coz I was told it's the last one in West Coast.

Superb customer service. Thanks Kal and Kamal for your help!

The purchase experience on every level was enjoyable. Luis my salesperson was professional & extremely nice. The same can be said of the finance experience with Kamal. Overall a great experience!

We visited this dealership recently and had a very lovely experience. From initial greeting, to showing the vehicle, test drive, and the entire process of paper work, and completing all the formalities were nicely taken care off. They explained everything at each stage, and walked us through the process. Staff here does care about the people who visit here to look and buy cars and show genuine care. Alvin helped us with vehicle as the sales person, and the Store manager Kevin both were super helpful. Qaise helped us with paperwork, payment and other aspects, and was very nice to work with as well.

Service and customer service were great. Time to complete was a little slow due to not enough tecnicians at the time.

I had a great experience purchasing my first car here! The customer service was top notch. William walked me through the ins and out of the different makes and models I was interested in, which enabled me to make the right car purchase. So grateful to have had this experience and I have no regrets - definitely recommending this place to my friends and family!

Wonderful! Experience! Helpful, warm and friendly staff!

Knowledgeable, efficient and fast

Good Dealer. I will come back this place for the next choosing new car.

I am absolute satisfied about this Mercedes ML 350.

They made me feel humiliated and disrespectful, they ask over MSRP, low-ball trade in, this is the last time I step into that dealership.

We have a service fleet that need preventative maintenance. Working with Bill for our sprinters has been exceptional and he's diligent about getting our vehicles back in a timely manner AND making sure all our needs are met.

My wife and I were looking to trade in are C-class for a GLC but we’re have issues finding one with all the features we wanted. Luckily Mercedes-Benz of San Jose had what we were looking for. Muhammad was are sales agent and I can‘t say enough about our experience with him and his colleagues. I already had a vehicle in mind showing up but Muhammad was sure to show me all their inventory that matched what I was looking for to make sure we were certain before making a decision. Muhammad was quick to answer all of our questions as well he made sure to find out the correct answers to anything he was unsure of, was very careful not to give wrong information. Which I really appreciated. We ended up trading in my C-class that night even though we were not prepared for the trade as we still had our dash camera wired in as well as some aftermarket upgrades I was wanting to keep. Everyone was more than accommodating and very understanding as they let me know they would have one of their technicians remove anything I needed as long as I had the original OEM parts to replace the aftermarket equipment. They worked with my schedule as it was about 5 days later till I could drive back to San Jose. I was able to communicate with Muhammad my schedule and they made sure to work around me, even after the sale they went above and beyond to get me everything I needed. Has not been my experience after the sale has been completed for the sales team or the sales manager to continue to accommodate their customers needs. It’s hard to find great service like I experienced here. I highly recommend you talk to Muhammad at Mercedes-Benz of San Jose if your looking to purchase a vehicle. We live 3 hours away but will be purchasing from here again. Night and day difference from my purchase of my C-class at Mercedes-Benz Belmont.

Sold my 2018 Alfa Romeo Quadrifoglio to this dealership and Cizo was super helpful with the process.

Big shout out to Jose for always taking care of us and our vehicle. He always has a warm welcoming and is very supportive through the process of car maintenance!

Everything went well and the car looks great. Price for service changed several times, but not a problem.

Solid service, but Mercede$ price$

Very good service staff and keeps you informed on what they are doing with you car

This place was great William did such an amazing job helping me out It was seamless he was very attentive this is probably the best car buying experience I've ever had. Kaise The finance manager was an amazing dude very straightforward ended up hooking me up with some extra perks I haven't bought a new car before so this was a great experience and I really appreciate the people here highly recommended would give them 10 stars if I could!

Everything was smooth and Jose made this very easy. Awesome communication! Best service guy I have had in years at this place!

Met by Lyndon who immediately addressed all my concerns. Service finished at appointed time.

Jose Plasencia-Arellano was very friendly, knowledgeable and understands all. He knows how to work with your needs and recommends makes/suggests and to plan for your future maintenance needs and specially makes you feel taken care of without worry. Delivered as promised and will continue to have him as my personal car experts. Jose is an asset to your Team and company. Overall experience from the time of arrival to paying my bill with cashier associate is an experience hands down. Thank you, Jose & Team, Gemma

I had a good experience with Mercedes-Benz of San Jose . William M. was able to answer every question I had about the process and car and made sure everything went smoothly and quick.

This place is very kind and thoughtful and responds to what you want in a short time. I want to go there often because they teach me the small parts in detail and they are very kind. Most of all, I like the wide variety of choices here.

Had an appointment and they took care of me. Everything went smooth. I remember they where short staff but still they got back to me quick

Kevin Truong and Leo were amazing! They got me the exact spec I wanted and very happy with their responsiveness and customer service

Great people to buy from. I’m very happy and thankful for sales manager and finance manager for getting me in and out of the dealer no time. Made it super easy and fun.

I get great service for my vehicle every time and the customer service is also excellent

Wow just wow! I've bought multiple cars in my lifetime. This was the best one. My salesperson William Mosco 10 out of 10. I've called around and went into a dozen of dealerships and not one stood out to me as my experience here with Will. Will is a young man very enthusiastic and went above and beyond. If your in the market, give him a call or ask for him he really made the difference and made the car buying experience an excellent one. Thanks again Mercedes of San Jose! When I need another car I will definitely come back here

Jose is the best! He is really kind and so honest. He gave me a great advice during my consultation. I am really happy with Mercedez Benz San Jose because of Jose's Service!

Quick service, courteous personnel, and clean facility...I'm happy! An extra thank you to my service advisor, Anthony. Easy to talk with, informative, knowledgeable, and friendly. I'm returning to Mercedes of San Jose, for more services, because of him.

Awesome experience at this dealership. The workers are nice and helped me with any questions I had. Will Mosco made my visit outstanding with all the knowledge he has on the cars. Definitely would recommend this dealership to anyone.

Bought a used honda there thanks to william mosco he was really helpful in my decision

Jose my service guy was the best and very accommodating He got my car done and fast and took care of all my needs

Jose was the best and took very good care of me and my car He’s the best at mercedes of san jose

Terrible shopping experience. Told the salesperson and manager I wanted to buy a vehicle. Was strung along and they became vague and shady. Their communication and honesty is a jumbled mess. They shouldn't post online if they can't sell a car to people who aren't local.

Khalid is so nice as well as the Finance Manager and staff. They really helped us to get the car that we want that suits our budget. Excellent customer service! Highly recommended!!!

William was extremely helpful, a great communicator, treated me amazing. Kamal had great customer service and was well informing throughout the process as well. Truly appreciate the way they treated me and the vehicle I had been looking for. Emad came out to make sure I was a happy customer to top it all off. Helped me leave a happy customer !

Khalid is so nice as well as the Finance Manager and staff. They really helped us to get the car that we want that suits our budget. Excellent customer service! Highly recommended!!!

Solmaz Asli and Sergey Maskalik were extremely helpful, professional, patient, informative and provided excellent customer service. They both went above and beyond to ensure I was taken care of and provided insight on the best options to purchase a new vehicle and to sell my previous vehicle. Solmaz is the reason why I decided to come back to this dealership by her professionalism and superior customer service to ensure I was happy. Thank you both for all your help, guidance and support.

quick efficient service,

I bought 2 Metrix cars and 1 Sprinter Cargo Van in December 2022. I am very pleased with the service and assistance from the Mercedes Benz dealer staff. I want to give special thanks to Neo Pasha (Commercial Vehicle Sales), Sean (Sales Manager) and Mercedes Dealer General Manager Robert Stuban. I will definitely come back next year again. Thanks!!!!

They are open till 9pm on Saturday which was convenient. Although they dint have the model we wanted to take a look they were quick and helpful with other things we wanted to see.

Excellent dealership. Been to few Mercedes dealerships in Bay Area, and San Jose dealership's service is unbeatable. Responsive, professional, and transparent throughout my purchase experience. Special shoutout to Sean and Antonio for their great support.

They're in my corner"...is how I sum up my recent experience with Mercedes-Benz of San Jose! The chance to do business with you a second time around is highly likely.

Great service & Highly Recommended.

I had an absolute great experience with Will. I went to the Mercedes of San Francisco and they wouldn't even acknowledge me and my bf. When I came to San Jose Will was the first one to come speak to us as soon as we arrived in the parking lot. We didn't buy the day of and he still was keeping us updated on the Inventory weeks after of being at the dealership. I don't normally post reviews but for his consistency and constant follow ups I felt like it was much needed. I normally hated going to dealerships because of the sales people but he definitely changed my perspective.

Este Diler es de lo mejor me atienden muy bien y en espéselo el ser José plasencia Aréllano se los recomiendo mucho gracias

Best experience. William was very knowledgeable and friendly. Fantastic job assisting me with my purchase.

I want to say I came Mercedes undecided on what car to buy I got helped by a great salesman named William and can I say he made me feel welcome n helped me decide on what to get I strongly recommend you guys to go see him he will provide you great customer service and make you feel comfortable no question is a dumb question for him at least that’s how he made me feel!!! Diffidently coming back again.

Mercedes benz of san jose is beyond excellent. I would highly recommend coming to this dealership. They are very professional and helpful. Cizo Poot helped me a lot when I had to sell my vehicle. The process was fast and thorough. He is very polite and knowledgable about the process. Thank you Cizo for all your help.

This is the first time buying a Mercedes and William made my experience a great one. Great customer service. He paid attention of what my needs and wants were, and at no time I felt pressured. I’m really happy with my new car

I came in to look at the cars, received great customer service and guidance from one of the sales rep, William.

Was looking for a dealership that offered a fair and reasonable price for my cousin to sell their Civic Hatchback. We drove by locally and worked with Cizo Poot. After many trips from going from dealership to dealership looking for better “offers” my cousin felt very much at ease and appreciated the transparency and empathy that Cizo showed during the selling process. From this great experience, we will be selling our vehicles to Cizo in the future! Keep up the great work!

We had the best experience thank you to Kevin, William and Qaise. We love our new car and we look forward to coming back in 2023 for another one. Thank you for the excellent service from all of you! Happy Holidays.

Service is great!

This dealership is the best. My family will always go here. Jose is the greatest and most knowledgeable service advisor. He treats us like family. We will refer all of our friends and family to him. I wish 6 stars was possible.

Purchased 2020 S560 Certified Pre Owned. During car prep prior to driving home the Carpets were removed and not replaced. Have tried repeatedly to get this issue resolved. I received All Weather Mats that were part of the transaction, but Parts Department will not send the original carpet mats. Feels like dealership does not care much what happens post sale. Any one purchasing from this dealership should keep that in mind. Update - Kevin, Sales Manager, is addressing the issue and the carpet mats are being sent. I will update my rating to 5 stars since this was my major issue.

The person that served us was very nice but I think he could improve in the knowledge about the car and sharing this with us. As an example we liked a car and we were ready to buy, but when we checked the online page that evening, we saw exactly the same car (same model, same colour inside and outside, very similar features, a bit more mileages) at a cheaper price. When we asked about the difference between the 2 cars, we didn't get a clean answer. I didn't like the way there are so many hidden costs. There was a lot added to the cost displayed. As well, the person doing the finances, was trying to sell us more service packages and insurances. Overall a good experience, that can be improved. Customer service and the facilities are good, but the buying process is painful. We went over 3 times in 3 different days and on the first day we were there for 5-6 hours waiting ... not sure for what as the process for me wasn't transparent.

I was blown away by the excellent level of customer care the service department demonstrated in my particular situation. I pulled in unannounced on a Friday afternoon expecting little yet hoping for much needed help. David listened and asked me to wait a minute or two then came right back and said Anthony could possibly help me. Anthony Lorenzo stepped up and took such great care and I was out of there in less than an hour! Impeccable example of problem solving and customer service. I am sure it helped that I treat folks nice and don’t expect much these days yet all too often customers simply get blown off when they bring a square peg/round hole issue to the fore and ask for help. These guys are tip top and most everyone around the service department seems to enjoy what they do. Thank you David!!! Thank you Anthony! Awesome example of decent human beings. Rusty

Expensive and ineffective. They were not able to figure out the problem after 5 hours of diagnosis and potential $275 fee. The problem with the trunk lock never got resolved and I left though not charged. Later I went to a locksmith who just showed me how to use the key properly for free. The experts at the dealership did not know how their own car’s trunk mechanism.

David was terrific. Excellent and professional follow thru.

The service station here is amazing. Joshua called to keep me updated on the status of my car. He took to time to find out if my service was covered under my extended warranty and he saved me a lot of money! My service was 100% covered, and I saved $600. I will definitely return.

Easy to find appointment at my preferred date for recall service. Service manager Jose is courteous and friendly. The work was done promptly and the vehicle was returned clean and washed. The waiting facility is decent and has the basic amenities that you expect.

I am extremely happy with my purchase experience with Mercedes-Benz of San Jose. They don't add market adjustment on MSP. They care about the community and people's need more than making money.

Mercedes Benz of SJ is a great place to take your car for any kind of repair/ issue. I got my car from the MB of Stevens Creek and I was so disappointed with the Sales Rep and his unavailability to provide any assistance / respond to queries after the purchase. I was so annoyed and never went back. Later I had to get some repair works done and my tire pressure constantly kept dropping and that's when I reached out to David Truong from San Jose, he came across as an excellent advisor. He also helped get my tire pressure corrected and assisted in getting the trunk opener repaired. He did it with ease and a smile. MB of SJ also gave my car a wash and tires a shine after the repair work, which was an amazing complimentary service to provide to a new customer. Thank you David and team for reinstating customer service levels.

Scott and Danny take such good care of us!

Great example of bad dealership. Totally unprofessional and dishonest. I’ve been calling and texting them about a specific car for two weeks. Mohammed from the sales team kept telling me that the car is not ready because their tech was working on it “changing filters”. Finally, after two weeks he told me that the car would be ready on Friday. I scheduled an appointment for Sunday morning to see it. On Friday evening he texted me that the car had been sold. I’ve been constantly following up with him, and he didn’t even bother to tell me that there’s another person interested. Don’t waste your time with this dealership.

I was very pleased with the service I got for my car. My adviser was David Truong. He is very knowledgeable, professional and helpful. Based on the description of the issues I provided, he was able to pinpoint issue right away. The work was completed quickly and sufficiently as promised.

Excellent Customer Service Team!

Amazing service, 10 times out of 10 I would recommend

Much different experience then what I was used to at my local car dealership for my last vehicle, from start to finish! Love a service advisor & department that respects my time. Everything was as my advisor, Anthony, said it would be, no surprises when I got to the cashier! LOVE the transparency in the options available, associated costs & coverage provided; Anthony explained things well, letting me make a decision with no added pressure. Best service experience I have ever had at a dealership, in fact every associate I interacted with was pleasant. These days, good service is hard to find, but I found it at Mercedes-Benz of San Jose, what a relief! Thank you Anthony!

I wanted to take a moment to share my genuine experience with MB of San Jose! I had been asking about the GLC 300 and the team followed through to find me the best match (way beyond my expectations :). I was wishfully thinking about the details such as color on the exterior and interior and was amazed that they had everything I asked for (including the AMG package)! Tedi notified me immediately when they had the car available and graciously shared all of his technical expertise with me. Sean then helped me get the best deal and swiftly managed the paperwork with utmost professionalism. Kamal helped me with the financing process and connected with me on a deep human level. I had a great experience as the team was able to humanize me and not just see this as a business transaction, but rather as an opportunity to build a long term professional relationship. Overall, the team was extremely supportive and was able to make my dream come true! I will definitely come back to MB for future needs and have encouraged my friends and family to do the same! I am grateful beyond words to the staff at MBSJ!

The service advisor is very good. Attention to detail customer need.

Not a very good experience. Treated with little respect for a 80 year old man. Price misunderstandings took a lot of effort and time on my part to resolve.

I’ve been coming here for services and vehicles for years. In most recent times I have had the pleasure in working with one of the best service advisors. His professional and respect is the definition of customer service.

Had a great purchase experience with Sales Manager Kevin Truong and salesperson Jesse Flores. Love the new C300

Bought my Lexus LS 430 from them fast response very helpful no pressure salesman Kevin Truong the Manger and Alvin rhe sales person helped me they were great...I'm very happy with my purchase

EVERYTHING WENT WELL UNTIL.... THIS IS WHAT MY EXPERIENCE WAS: 'START'................BUT WAIT...'END' (THE EXPLAINED VERSION >> it was all good until 90% of the way, THEN THE HIDDEN CHARGES CAME INTO PLAY.....UGHH!!!! Talk About a back into the wall....! Otherwise, I would have gave it 5/5☆

Automated phone tree process disconnected me twice before placing me on hold for awhile. Once I was able to speak to a rep, the service was amazing!

Exceptional service and wonderful experience!

Check in was done in a timely manner. Christopher explained everything and the projected time needed for the service. My car was ready as promised.

Awesome experience interacting with Mercedes’ Benz representatives. Kal Siddiqui and Kevin Truong made our purchase a great experience. Every detail was taken care. This place had lot of options. Offers were good. Overall great experience

The Director of the service department should invest some time money and effort in customer service training! If you want a business professional that provides a decent customer experience please stay away from this location. He is rude and uncaring and certainly doesn’t know how to represent the Mercedes brand. When trying to explain a very humiliating experience I had with the roadside assistance, the least I was expecting was a genuine apology on behalf of The Mercedes brand, and instead I got”oh that’s not us, that’s roadside assistance with Mercedes Corp! When I asked how I can get in touch with then to place a complaint, he said he did not have the number and his employee standing in the same office said “oh you can find their number online”! Apparently there is NO brand loyalty at this location!

Sales Manager Kevin Truong and Client advisor Will Mosco are great and very helpful. we bought GLE350 and we are very happy.

Sales manager Kevin Truong and Finance manager Solmaz

Poor customer service. One of the items I asked to be checked was not referenced in the paper work so I?m pretty sure it was not even checked. Too long a wait to get my car in

Service advisor David T. Is the best , knowledgeable and spent a lot of time for the good of customer

Sales manager Kevin Truong and Sales consultant Ashley Ellington were super helpful and knowledgeable! We really liked our experience with Mercedes’ Benz of San Jose. Highly recommend working with these two.

Joshua did a great job with scheduling and follow-up

I went to Mercedes Benz of San Jose for my yearly maintenance service. My service advisor was Joshua Delgado. He is a nice guy. Josh found the issue on my tires due to the misaligned front shaft. After the service, I can feel the difference while I am driving. He answered all my questions about the maintenance report but also pricing. He thoughtfully explained all the details from the report, every single item. I already set up the appointment for the next maintenance under his name. I highly recommend him.

Very easy process. Answered all my questions and even got me 3 oil changes.

Had to bring my car in for a recall. If they had to touch the oil cooler parts. Why did I have to pay for the replacement of the parts. And what makes it worse they damaged my Mandrus Rim and Emblem with acid and scratch my chrome.

I bought Mez C300 this month at Mez Ben San Jose (Capitol) which has a great service. This car is very convenient and luxury. I highly recommend to buy this car at this place.

Very Bad Experiences Services. If it wasn't the clean bath room and the coffee machine, I would give it a Zero Rating. Make me waited 1 1/2 hours even though I have an appointment. Not friendly Advisor. Not going to give my business to this Mercedes Dealership ever again.

I have been to many Mercedes Benz service departments. But I can assure you this is the worst managed place i have been to. To get one tire changed i had to wait almost six hours. I asked for a loaner i was told we don't have any. I asked for a shuttle ride sorry don't have it now. I asked to Lyft ride like other Mercedes dealers do. Sorry we don't. Don't waist your time or money at this service department.

I have a great car buying experience here.

They always take great care in helping their customers. They also do a great job and make sure everything in the car is where it belongs.

Thank you to Kevin in the sales department for amazing customer service and helping me out with a key battery on a Sunday. He went above and beyond to help me.

I MET THE ONLY ONE CARGO VAN SALES --WILLIAM EUGENIO, HE IS A GOOD MAN, AND TOOK CARE EVERYTHING FOR ME AND GAVE ME SOME GOOD SUGGESTION. HAPPY FOR THE NEXT TIME BIG SHOPPING!

I received excellent customer service from Sales Manager Kevin and Jesse, and when I say excellent I'm not exaggerating; Jesse resolved some issues from my initial inquiry and was happy to help. Called me back when he said he was going to call and followed up. He was very friendly and honest to say the least. I drove out more than pleased and if these 2 guys are there in 3 years I'm definitely coming back for my next vehicle. Thank you guys

Staff is very friendly and helped me to getting porches to move smooth

Such a pleasant, courteous and transparent service experience. Worlds better than Stevens Creek!

very friendly and attentive staff first time I buy in a deler I received the best help I expected very satisfied with my purchase.Sales person William Mosco and Sales Manager Kevin Truong helped me to make the process easier and faster.

It was a good experience for me as a newcomer to US. The shop was very clean and organized. People was kind and well trained. We needed a special option - Heated steering wheel, and they helped us a lot to find it and succeed. Special thanks to Tedi Mansour & his manager Kevin Truong

Check-in was a breeze. There was a bit of a wait to get to the service rep, but it was a busy morning for drop-offs. Otherwise Anthony L took care of things very well - great communication from the get go, clear estimates and job list, and kept me up to date on pickup time, etc. Thanks!

The sale rep, Jesse is the best in the car sales dealership I have experienced. He is honest, caring, and straightforward in my experience. I highly recommend Jesse and this dealership if you are looking for a new Mercedes-Benz.

Very nice guy in the service department. Overall all are very nice people here. Greeted me within one minute of arriving. Told me how long it would take for the service and have me a heads up that it would be a couple of hours. They finished sooner and was able to use my van the next day for work. This is top choice service for sure. They have a comfortable seating area to wait in. 5 stars well deserved.

great service by Anthony in service

I Brought my Mercedes Sprinter RV into the San Jose dealership for an emissions recall. Bill, our service rep was knowledgeable, professional and attentive. We recommend them to all Mercedes owners and look forward to visiting them in the future.

Good service, Also Danny he always treats me and my family good. Thanks you Ryan

Best experience I've ever had! The entire team is beyond amazing! Excellent sales department Excellent Finance Department Excellent manager Really thanks to everyone at Mercedes

i don't know how to make full use of the car's functions. i came here and asked for help but they gathered around laughing and mocking me Mecerdez car system. Same car company. Just different place of sale, so why only help me a little, it only takes 5 minutes but no one wants to help.i feel so bad.he is Vietnamese guy with hat on his head.

The best service I can rely on.

I started coming here a while back because the service at the Steven's Creek dealership was SO bad. And it used to be great here at MB of SJ. However, this most recent visit was not good. They kept my van all day for a recall, just to tell me it didn't need anything and they didn't do anything. Which, fine, I knew that was a possibility, BUT they also asked me if I wanted them to wash it, which I indicated for sure I did. Since I was going to have to pay for 2 Ubers and be late to work, I at least wanted a wash out of it. I didn't even get that, nor did the service tech review the invoice with me, did not point out that my van needs new breaks or apologize for not washing my van, which if he had reviewed the invoice, he would have noticed they did not do. He actually did not even notice that they had not done anything about the recall. I pointed that out to him. Not impressed at all.

Abdula was kind and well explaining my first purchase of the MB. He is one of the best sellers I have ever known

Wow! This was my fist time visiting and was very impressed. Joshua went out of his way to squeeze me in due to a family emergency, and the team did a great job fixing my Sprinter RV. I highly recommend Mercedes? Benz of San Jose.

Excellent fast service, drove away with a clean detailed car!

Really pleased and impressed with the sevice here. Checking in was quick and efficient. Christopher was very helpful and was happy to look at any of the issues I described and the small repair needed was done perfectly. Didn't need it for long but the lounge was very comfortable. The car felt better to drive - which is what you expect after a service - and they even gave it a wash. Will definitely return there for the next service.

I have had difficulties with my engine light being on since April of 2022, there were multiple steps done to get where I got this last visit. I want to give a big thank you to Joshua Delgado and Lyndon Devera over at the San Jose dealership on Capitol. Joshua helped to make sure my warranty covered all of the parts that needed to be replaced and Lyndon went the extra mile to get it entirely checked by an engineer and got it thoroughly looked at. He went through many runarounds to get the parts shipped, tons of phone calls and was extremely efficient in communication and made sure it was a job well done. Lyndon was also extremely trustworthy and was very polite and on top of everything!

Joshua, the mechanic who worked on our van was outstanding. His communication went above and beyond. The work performed was quality and for a fair price.

Wow! This was my fist time visiting and was very impressed. Joshua went out of his way to squeeze me in due to a family emergency, and the team did a great job fixing my Sprinter RV. I highly recommend Mercedes’ Benz of San Jose.

A while back, went to apply for a car, had everything all “ready and set to go” and after agreed, ran my credit, they informed me the car had a recall. Didn’t offer me a different vehicle, didn’t apologize for running my credit and as far as I know, a vehicle that has a recall should not be in the lot for sale since it’s not up to date

I am always completely satisfied with the Service Department, my Service Advisor Jose is one reason I continue to have my car serviced at Mercedes-Benz of San Jose. He gives me confidence that the car is receiving the correct service and treats me as a valued customer.

I purchased my Sprinter, new, from this establishment in 2014. I currently have roughly 112,000 miles on my odometer, which means I recently was in for my 11'th service. I could not be happier with the service I've received from this crew. Bill Beller and the Sprinter mechanic are both consummate professionals. They have been superb at diagnosing, and then fixing the few problems that have cropped up. I am a 62 year old tradesman who's been around the block. I look forward to bringing my van in for it's next service.

Daniel Salinas is the best service advisor. He helped me with my 2009 E350 and now with my E 450. Phone appointment service can be improved, I waited on hold for longer than I expect from Mercedes dealership.

It’s a YES, because not many work on SPRINTERS. but NOT impressed. Brought in for RECALL service. They had me for one month out. Assured me it would be done in a few hours. Josh was wonderful, but I had to beg to get it done “while I waited”. Mechanic! Ugh 😣. Stuck “campaign sticker” Willy-nilly on air box. MISSED an existing small power steering hose leak. (I saw it as I changed my tranny fluid- saved $950). If you’re handy- YT is your friend. But Steven’s Creek Benz is… WORSE!.!. FYI: In 50 yrs of a variety of DEALERS, I’ve yet to be impressed with ANY of them- so there. 🤷‍♂️Toyota, BMW, Dodge, Honda… I find them overpriced, incompetent (the good mechanics leave), clueless, rude and there to SELL CARS..not service them. My advice. Find a good LOCAL mechanic. Warranties are still VALID for service preformed by them. Happy trails. 🌈 {Ps. I would NEVER have posted to FB, I intended to review directly to them but… was NOT given that Option. Hahaha }.

Excellent On time as promised. Serv Tech was knowledgeable.

The customer service is amazing! Anthony Lorenzo was the representative who helped me get my car serviced. He is very welcoming, makes you feel comfortable, and keeps you updated on what is happening next with your vehicle. If you show up up a little early before you car is done or whether you wait for your car, they have a comfortable lunge you can sit in furnished with a tv and complimentary coffee. Well not just coffee, it makes lattes, espressos, and americanos. The whole experience is unparalleled. You come to Mercedes for the experience, and you will get one! Thank you Mercedes Benz and Anthony!

My husband and I had such an amazing experience with the team at Mercedes-Benz of San Jose! Sean, the Sales Manager, was such a generous soul as he facilitated the entire process from beginning to the end, ensuring that every part went smoothly. He first introduced us to Tedi, the Sales Specialist, to narrow down our options for the ideal model that would be the best fit for us. Tedi was very knowledgeable and honest about all the models and options, making the whole experience super exciting! He was disarming and gentle and was not pushy at all, which was very refreshing to experience for an auto dealership. Sean, then helped us again to decide on the warranty options and protection plan and supervised the entire process to ensure that we would be able to get a fair price and tailored his feedback to our specific needs. He went out of his way multiple times and stayed late just to make sure we were fully taken care of! Kamal, the Financial Services Manager, also helped complete the financing aspect. It was evident to us that the three team members work so cohesively for the benefit of the customer! Kamal was also very personable and helped answer all our questions on the financial end. All three individuals were consummate professionals and most importantly passionate about their contribution to the entire process! We had such a great experience that we are hoping to come back for another car soon, thank you all for your support and your expertise in getting us the best option for us! Overall, Sean was not only the most knowledgeable manager that we have come across during our search for a new car, but he was also the most kind and compassionate person to speak with, and we could not have asked for a better point-person to provide us with the BEST EXPERIENCE at Mercedes-Benz of San Jose --Thank you, once again, to Sean, Tedi, and Kamal!!!

Too expensive

Although my purchase took a number of hours, I have found the whole staff at Mercedes-Benz of San Jose to be friendly, accommodating and a pleasure to work with. No matter what questions I have, someone will do their best to help me. Kudos to my sales representative Emad and to my service advisor, David. You’re both great. Thanks to Dimitri in Finance for making the process easy and fun! I bought my car from MB San Jose. The sales experience was very good. They were true to their word. The best part of MB San Jose is the service department. My service advisor, David Truong, is awesome!. He listens. He communicates. He makes things happen. Plus, David is an all around nice guy who provides exemplary service. I have owned BMWs and Audis. This is my first Mercedes-Benz. I feel fortunate working with David. I look forward to bring in my car, because I know David will take not good, but GREAT care of me!

Timeliness, clean and accurate work, good customer care, comfortable facility, reasonable cost of service.

My experience with Mercedes-Benz of San Jose has been pleasant due to the professionalism and courtesy.

My car got hit by a silly mini cooper car. They fixed the side door and it looked brand new. Nicely done, thank you guys.

The team at Mercedes Benz of San Jose did a wonderful job of completing the emissions campaign on my car before the deadline. Everyone I interacted with was great. Overall a fantastic experience. A special shout out to Luis the service advisor and Eddy the technician. Thank you.

They are very professional and polite! My service specialist is Josh, he’s very informative and helpful. Thanks Josh!

Great service. Will come back. Jose was very helpful in getting the service done.

Great customer service, he even found a coupon I wasn't aware of. Highly recommend taking your car to be serviced at Mercedes San Jose.

Just walk in to take a look. Had couple of options in my mind. Looking for GLA and CLA which is affordable model. Luis welcomed me and showed us GLC instead and CLA. This place had lot of inventory with GLC and had good promotion. It was too attractive, so I bought and bring the car at the same date. Finance manager offered lower interest rate than what I found. Overall, it was nice experiences.

Good coffee

I went there because my check engine light went on. My initial complaint was the feeling that my car is decelerating all the time and the feeling of that it might stall on me anytime soon. I was advised that my car needed a repair because of a vacuum leak and found there was an internal malfunction with it. I was told that a turbo switching valve is to be replaced because it is broken. After three days of being “fixed”, the check engine light turned on again and it had the very same complaint when I initially brought it there. I was told that I had to pay another diagnostic fee if it is for a different issue even if I have the very same complaint for which I had to fight and was then eventually waived. When they checked the car, they “suggested” another fix with a whopping cost of repair. They did not fix the initial problem I had and now they are saying it has a different diagnosis this time even with the same complaints. They have now “suggested” to replace the electro hydraulic control unit and recheck. Since they did not fix my initial complaint during their first repair and now suggesting another fix for the very same complaint, how are they now sure that replacing this part would fix the problem? Considering the cost of repair is over the top pricey and this is on top of the first repair that I already paid but was never fixed. It’s like they are layering and giving me a piecemeal diagnosis without any guaranteed resolution. So let’s say I agree to get the car fixed again, after how many days, the check engine light goes on again, same complaints, and then I will get another diagnosis even with the same complaint? It’s totally a joke. I had complained to them about my issues and they kept explaining and even told me that I don’t know anything about cars. I even conferred these with other technicians and they agreed of the discrepancies and MB just told me that if these techs are not MB technicians or do not work for MB, then they don’t know what they’re talking about. Well even MB technicians can’t fix my car problem and suggesting different diagnosis each time I come back within days of repairing it? I am very disappointed and stressed. They just put my hard earned money into nothing. My car is still has the same problem and they did NOT fix it.

I sent my car to this service location to do a regular service as well as a check on my Check Engine Light. The technician here was very responsive and helpful. He helped me diagnosed the issue in my engine and helped me fix it using my warranty, No cost was needed on my side. He was also very good at communicating updates to me while the car is under work. Very nice service.

The customer service is amazing! Anthony Lorenzo was the representative who helped me get my car serviced. He is very welcoming, makes you feel comfortable, and keeps you updated on what is happening next with your vehicle. If you show up up a little early before you car is done or whether you wait for your car, they have a comfortable lunge you can sit in furnished with a tv and complimentary coffee. Well not just coffee, it makes lattes, espressos, and americanos. The whole experience is unparalleled. You come to Mercedes for the experience, and you will get one! Thank you Mercedes Benz and Anthony!

Took My 2022 S580 for the first service , when I went to pick up the car I was told they accidently broke the windshield, They said they are going to order the windshield and will call me to bring the car back. After 2 months of driving a loaner and multiple phone calls to Service Manager , General Manager, Mercedes Customer service Finally today I picked up my car, The service adviser handed me the paper saying " there is No Charge" !!! Really !! They didn't even have the courtesy to wash or clean the windshield, with the suctions marks still on the windshield !!!

Danny from the Service department was very professional and had an excellent customer service. I highly recommend Mercedez capital expressway in San Jose CA

Jesse Flores is simply the best! I would give him a 6 stars if I can. He helped find my dream car in less than 1 week and made a trip to Sacramento himself to exam and pick it up for me. I can't appreciate more of his services and awesome help. Thank you Jesse!

Danny Salina was very helpful in Service. Prompt and always responsive when I had questions or need other work done while my car was in the shop.

Danny the service guy was very helpful and communicated with me throughout the process.

all employees are kind and professional

Awesome. I would recommend this dealership to others. They have a nice facility and knowledgeable staff. The purchase process was straight forward and was able to drive off in my new vehicle.

> Review for the service team @ Mercedes-Benz of San Jose. They continue to be an amazing team, getting my warranty work done ASAP. This is my second time requiring some warranty work and they don't hesitate to answer any concerns/questions even if I do repeat them multiple times. Have always gotten the work done within a day or two (mostly due to not having the part in stock at the time). I'm always updated on the status of parts/the vehicle which is nice as well since it's never easy for anyone to leave their car at a place. Of course, another big shout out to Jose, who was my service advisor both times (personally requested him the second time) as I'm sure he made it as smooth as possible and he always remembers my questions/concerns I leave with him at drop-off which he always updates me during the calls.

Excellent customer service - for the customer service team, esp. the service advisor, Jose Arellano - San Jose dealership.

Absolutely a complete waste of time

My experience with this store had been very good. My car was vandalized on purpose and service manager David Truong helped me back and forth dealing with car insurance and tried his best to prioritize my car in his service pipeline. He was always patient and answered my calls or messages promptly. Overall, I'd like to give him a 6 star (if I can :-) )

We had a terrible experience with Mercedes - Benz service in San Francisco, so we decided to use this service centre instead. I called Lyndon for our van maintenance, he was polite and helpful during the setting of the appointment. It was important for us to get the vehicle back as soon as possible. I was told that it would take at least a day to complete the maintenance (many companies say so, but for some reason in reality it takes much longer usually). To my great surprise, the vehicle was received exactly on time with excellent service to boot. I am really pleased to recommend this service to folks who value their time and high-quality work. Thank you for your work guys, we definitely will use you again!

I received an email to review my recent visit… upon attempting to do so - a note indicated I already reviewed this place. THIS IS A NEW REVIEW! After many months have gone by since my last review… nothing has changed… I continue to receive excellent service!!! My service advisor, Jose Arellano, is one of the best. He continues to demonstrate a trust worthy attitude ensuring safety first while advising the best options for a long term solution. His professionalism, knowledge and customer-centric attitude remains highly commendable. Again - Excellent service!

Worst maintainance service I ever had, their technician never replied my message, kept telling it would be done but never follow up on the promised day. After nearly a month they finally told me it would be ready to pick up but when I arrive the technician already went home and forgot telling me it's STILL NOT DONE. AVOID THIS PLACE AS MUCH AS YOU CAN, go to Stevens Creek instead

Great experience - Anthony took great care of us and was very communicative! We felt like we were in good hands and will definitely be returning to this location.

I had a great experience purchasing a 2022 GLS 450 here recently. My sales guy, Emad was fantastic. Not only was he knowledgeable, attentive, and responsive but he wasn’t pushy in the least. It took me two visits and a couple of days to pull the trigger and I never once felt pressured or rushed. I unfortunately did not have the same experience at other Dealerships even other Merceds ones while figuring out which car would be best for me. My experience with Emad, the sales manager and the finance guy was refreshing compared to past car buying experiences. I would highly recommend going to Mercedes San Jose on Capital.

I did not know what part of my car issue was and they found it quickly and there also was a body repair needed and the person helping me went above and beyond the normal and was very helpful and explained everything so I understood the car issues and was very happy letting them repair car.

I told the service advisor that my car's alternator needed to be changed. They did their own diagnosis, came to the same conclusion and charged me $275 for the diagnosis. They did not grant any credit for this in their labor. $1600 for replacing the alternator (650 for part, rest labor) is outrageous. I was told the car was ready. When I went to pick it up, I was told that car wash was yet to be done. I had to wait over 3 hours due to a backup at their car wash. I will never visit this dealer again.

Purchasing a Mercedes-Benz at San Jose was a wonderful and easy process!! I could not be any happier with my new 2022 C300 ! Tedi was amazing and really informative on all the aspects that differentiate Mercedes from other vehicles ! Tedi made the process really easy and was very polite and respectful not just myself but my family who accompanied me as well! Tedi made the process really simple and easy. He did an amazing job explaining details on our test drive and made sure to answer any and all questions me and my family had! I couldn’t be happier!

Will be better if clients can get loaner cars while having their cars in service.

Jose from start to finish - amazing ? When I arrived in the morning he could tell I was in a hurry dropping off my car and helped quickly. Called throughout the day - updating me on the repair process.- estimated time of completion.

Always get the best of the best from Danny Salinas. On time, as promised, and always gets me the best offers available to me. Never disappointed with the level of service. Danny makes all the difference in the service department. Eye for every detail. Hence I’m a repeat customers.

I am so well taking care of every time I visit this location. The service advisors allow me to have a very efficient drop off and pick up, I feel in great hands. I typically work with Anthony and he never fails to make me feel informed and well taken care.

Extremely unethical dealership and sales team. After many phone calls they told me to come it to do the paperwork on a car I wanted. They made me wait for 2 hours and then told me that the car was on it way from another dealer and they would get in touch with me when it arrived. They promised that it would be in a few day and guess what, never came in. They were gas lighting me. Take your business to another dealership.

I was there to fix my sun shade Since it?s covered under Waranttee Get out for no charge Very good experience

Fast service took my car in at 8:30am picked it up by 2:00pm. Daniel was fantastic as usual.

Excellent customer service

Excellent service. No running around. No b.s. I told them what I wanted and they made it happen.

Had to take car for factory recall. Job completed quickly.

Excellent customer service, My service advisor went over and beyond to resolve my issue. Thank you

Good communication and on time Anthony was Thorough

I went for a Service A, and was left very disappointed. The dealership appeared dead, and their business was apparently not going well. While I believe most of it rests on management, and the current state of the economy and the car business, Mercedes-Benz of San Jose appears to have given up everything altogether: - Post-service car wash was a disgrace. My car was left with water spots and streaks all over the windshield - My credit card was charge for the loaner's gas refill although I had completely filled up the loaner - Follow-up phone calls to the Service Department and my advisor were not answered. As none of the people at the Service Department cared to do their work right, I don't see any reasons for me to get my Mercedes serviced there, let alone see it's worth any premium paying for the deteriorating service quality and care. I no longer recommend Mercedes-Benz of San Jose, and won't come back there.

Im buying a used car but they gone long wait for 5 hours after that they give me key it’s really bad sham on you

Normally I bring car to San Jose MBZ for it?s routine and periodically services and always they do a great job. This time Mr. Jose my assigned service advisor was great and I consider him as a 5 star employee there. Thank you.

Excellent service

The team @ Mercedez-Benz, San Jose location (capital expressway) is great! Luis and Leo were a big help in answering all my questions regarding a few different model vehicles I was interested in. Kamal in financing made the complete process stress free and transparent. Looking for a Benz or used Autonation CPO?, don't bother going anywhere else. Visit these gentlemen @ Capital Express way, in San Jose. Thank You fellas, love the new truck!

It was an "A" service with windshield wiper replacement and tire pressure fix. Niether of these were fixed. Left multiple messages but no returned call. After second adjustment, tire pressure gauge still shows different pressures with a warning light.

Needed service A for my GLC, I had a coupon from the dealership where I bought my car, not this dealership. They honored the coupon, saving me some money. Thanks

Your sales person is effective and very kind. He is Jose. Gracias.

I had a electrical car and they didn?t charge the car and gave me back I almost can?t make it home

Very satisfied, good service.

Hi I did purchase a car there. Like all car dealerships they always want to tack other items on your bill. I truly do not like that. I do like my use car hopefully this car will last awhile. I don’t care to go into car dealership anytime soon.

I showed up for an oil change, only to find out I needed a service that would take all day! I had no ride and no keys to get in the house. I was not happy.

Above and beyond

Called Bill to make a smog appointment for my Sprinter, left a voice message. He promptly called me back with some appointment options. Made appointment. Showed up. Had me in and out in under a couple hours (diesel vehicles). Price was same as going to local smog shops as was time required. Felt better about taking it to dealer as I do for all my other Sprinter needs. Bill goes out of his way to give you the Mercedes experience you don’t get anywhere else besides Porsche. Only two luxury dealers I’ve seen that understand customer service. If you have a Sprinter, call Bill. He will take care of you and your vehicle.

Excellent customer service. Vehicle was serviced in a timely manner They offered me the option of a free car wash! It was a totally enjoyable experience! I have two Mercedes Benz (2012 GLK 350 & 1988 300 E) and No one will be touching them except Mercced-Benz of San jose! Five star service. Thank you

I had taken the car in March for recall repairs and they were unable to finish because did not have all the parts so after 3 months approx. I got a call to take the car . I got a loaner which was great because the repairs took a week. They told me about an oil leak but I was not worried cause the car had been to the mechanic the week prior for an oil change so I told them to not fix and only do the recall repairs. I was told to pick up the car round 430 and arrived at 5 and proceeded to wait until 545 til they located my car because was still being washed which was a nice gesture on the part of the dealership.

I had the bad experience with sale team in the past. I just had another one with service team last week on 8/12/2022. My car was brought in to have wheel alignment. The steering wheel was not centered after alignment. I called in to raise this issue to the service director and was told to bring the car back on 8/13/2022 at 8:00AM . I brought my car back in the next day and was sent home by the service advisor who was assigned to me on 8/12/2022 because a person did the wheel alignment on my car was not there on that day. He told me to come back on Monday. I brought the car back on Monday (8/15/2022) to fix the wheel alignment issue at 8:20AM. I came back at lunch to get my car. I tested the car and it had the same issue, nothing changed. I asked the service advisor to test the car and he confirmed that the steering wheel was not centered. He told me to come back the next day to talk to his service director on 8/16/2022 (they think that I have nothing to do in my life) I went home and sent an email to service director and service advisor and asked them to give my money back because I was not happy with the outcome of the wheel alignment at Mercedes Benz of San Jose. I got a call back from service advisor after an email was sent. The service advisor told me to bring the back before 4:30PM so they can have a foreman to take a look at it. I drove there again in the same day to have the foreman to look at my car. He tested it and he knew there was something wrong with the wheel alignment. He realigned and made the steering wheel centered. My recommendation is that if the second attempt was not working, the service advisor should not sent a customer home instead of calling a foreman or service director to fix this issue right away. I will never come back there again. Here is the picture of the steering wheel after second alignment. It did not look right.

Service is terrible make customer waiting too long even know already have an appointment and they called to pick up the car not ready to pick up caused some confusion with the cashier lady. She does not know where is my car done or not the paper not turn in. She ask me to look around to find service adviser but my service adviser already when home. I am very disappointed and never come back.

William Beller is a knowledgeable and helpful service advisor. Work completed on time. Four stars for customer service only because it took some time to pick up papers and keys at cashier.

Customer Service wonderful,

Tried to buy a Mercedes EQS AMG today and went for a test drive only to learn after the fact that this dealership is charging a 25,000 dollar markup. Advertised on Google at list price. Not a reputable car dealership.

Went to this Mercedes dealership for recall service and was helped by Anthony. Anthony and the staff were very accommodating and helpful during the process. They provided me with a loaner car during the service. They finished the service quickly and even had my car washed. Smooth experience

Joseph was very kind and helpful!

I had my Sprinter Van for Service Bill the Service advisor was very helpful during the entire process.Only thing the part arrived late from Germany,

work performance is excellent.

Was not called back when car was ready, would not help in return Tow from Mercedes as promised (waited 22 hrs) Lost Valuable time. Tow driver had to wait 90 minutes for car as Cashier was closed. Before car went in, I asked how much was oil change, and no response, will go elsewhere!!

bill is great! always very personable and accommodating

I was told it would be done within 3 days, it took 14

The overall service is good. They explain clearly the tasks that are done, the charges and supplemental information. We were informed on the process like the crew started the work, the car is on wash, when is the expected finish time and time period of pick up. The only thing is their booking system is a bit outdated. Otherwise decent

Jose was amazing. He gave me helpful information about different warranty types. I was able to get an appointment with a loaner relatively quick compared to other locations. I was given regular updates regarding the status of my car. The drop off and pick up were very smooth.

Just got my GLC from this store. The car was very nice and so do the sales person! Leo is fantastic and he really helped us a lot to get this car!

I do like the service at this dealer, the problem is the communication between AutoNation and the dealer itself. I supposedly call the dealer, but according to the service rep I'm calling a call center in Nevada. It wouldn't be much of an issue if the call center was thorough with the dealer. I came in to have the Hermes module retrofitted. I called the phone number listed on the Google search for this dealer and set up the appointment, they confirmed the module would be there on the appointment date and all is well. Until I arrived at the appointment. The rep might have been having a tough morning, I get it, we all do at times, but the response of my appointment felt short of feeling like an appointment. I was asked "how can I help you?" (Red flag). I said I have an appointment. And the response was that he didn't have any information of why i was there. Also told me that they were going to have to order the module, and that today they were not going to be able to install it until they had the module at the dealer. When I responded with: the person on the phone confirmed the module to be there that day, attitude was present in the rep. Bad day? I can understand. But telling me I should have called them personally was not something I was expecting since I DID call the number listed for that dealer. The rep did apologize for his lack of information and the module was there and he apologized for saying the contrary. All in all, if this rep dealt with a person with anger issues, this would have escalated to a scandalous confrontation. Everything worked out and the module was installed in a timely manner the same day. 4 stars for apology, service and honesty. -1 star for miscommunication.

Awesome salesman and sales manager there, very professional customer service and patience. I’ll prefer look for Jose Mosco to help get what you wanted.

Great customer service and follow up with Chester Lam and MB San Jose, I will definitely refer my friend to their store. Thanks.

Super poor service!!!!! I made an appointment at 1:00PM. When arrived, I immediately told them my appointment and a guy asked me just to leave my key in the car and wait in the room. Two hours later I found my car was still there without being maintained and I had to wait two more hours before I can drive it home!!!!!!!!!!

Anthony Lorenzo the service advisor was great. Super nice and helpful, and most importantly he’s honest.

Mercedes-Benz San jose did an excellent job servicing my car. I've been using their service for many years and everytime,, it's a great relaxed experience plus their staff is quite understanding and so helpful. I'll recommend them to anyone for servicing their vehicles.

Jose, the service associate, is the best! He was very helpful and courteous. Plus, he took great care of our cars. Yes, we brought in both our our cars for service and everything was completed to our satisfaction

Brought car (GL550) in for 2 recalls services, and 3 issues (auxiliary battery malfunction, AC and left brake light not working). The recall services were done as promised. It was recommended to purchase auxiliary battery online and self-replaced it. AC and brake light were recommended to replace the whole units on both (which I declined, wanting 2nd opinion since repairs will cost several thousands). On way home, additional warning light shows low tire pressure on 3 tires at 28-29psi - way under the 35-42 recommended, and one tire pressure sensor not working. Something fishy is going on.

Service was good got there and in minutes my service advisor Jose came up and welcome me and offer me coffee and took care of business

Customer Service is always excellent here. You know you can trust the service and Luis? (aka Danny Salinas) recommendations. Unlike other places, they know exactly what they are doing and will not try to make you pay for more than you have to. I highly recommend the service of this dealership! Professional, on top of their game, and courteous. Danny Salinas and his team do quality work, which is an outstanding value.

worst experience with this dealer, title was sent to a wrong state, didnt help on fixing the issue, i have the car parked in my garage for 3 month now, cannot drive it because of the title issue, they dont admit that it is their mistake, every time i contact them they say we are working on it, until now there is no title sent to the bank, when you are making a deal on a car they call you every day, after you buy the car they disappear , will never buy a car from them anymore.

People at this dealership have a very pompous attitude it starts by just calling the dealership to ask any type of question you get the runaround with the people who just answer the phone then they transfer you to somebody's voicemail and that person don't know how to return calls act as if they're very busy but if you go by there you'll actually see they're not I live within blocks of this dealership do yourself a favor drive to Fremont or there other dealership on Stevens Creek you will instantly see the difference especially in the service department these people seriously need to be retrained and have some kind of pride in where they work and take their job a little more serious because you definitely don't get the Mercedes experience at this dealership

Car buying experience was great and auto service was fast.

Great service

Very good service

The service I received was exceptional. My service advisor was knowledgeable and more than accommodating. I will recommend the Capitol Expressway location to my friends.

Seriously great dealership! This was my first time taking my E63S AMG here for service and the experience well exceeded my expectations. I pulled up into the service drive, exited the vehicle and was approached by a very professional porter. I gave him my keys and he directed me to the waiting room while he informed the service advisor I had arrived for my appointment. Without delay, I was approached by David Troung and he thoroughly explained the service I was getting and what to expect. I had requested a courtesy vehicle when I scheduled, and he quickly helped me get that situated. Communication was great, and the pick-up of my vehicle went smoothly and as expected. The car was pulled around, nice and shiny after they performed a wash on it and off I went. I will definitely be returning here in the future. Great job guys!

My R-350 got recalled for a brake issue, MBZ of San Jose took my car in from a tow and assessed that the car was free of issues upon arrival instead of keeping it overnight. I was pleased to have the matter dealt with quickly and sufficiently and getting my car back clean was nice too. Pleasant experience.

I was not shown OTHER INVENTORY when I requested this; only the car I had shown an interest in buying.

Excellent costumers service

Awesome service as always! I love this location for all my service needs. Thank you Jose!

One of my best experience when purchasing a new car for my family at Mercedes-Benz of San Jose.

Very efficient and timely service was provided by the service department. All employee's were friendly, courteous and professional.

Jose at Mercedes Benz of San Jose was awesome! He?s always so quick to help and ever since I bought the maintenance package through him, I call him to set up any future appointments and he can get me in fast. Stevens creek takes a month + to get an appointment and Jose at San Jose location gets me in the day of or next day. He is fast with communicating along the way & is very honest in what needs fixing etc. thx Jose you rock!

Jose at Mercedes Benz of San Jose was awesome! He’s always so quick to help and ever since I bought the maintenance package through him, I call him to set up any future appointments and he can get me in fast. Stevens creek takes a month + to get an appointment and Jose at San Jose location gets me in the day of or next day. He is fast with communicating along the way & is very honest in what needs fixing etc. Thanks Jose you rock!

Efficient, speedy, clean facilities, excellent coffee machines in the lobby, the people are really considerate and willing to go that extra mile. My car had some small issues and they charged accordingly. Excellent job once more.

We were looking for an all-electric car for driving in town. Found a great deal for a Nissan Leaf at the Mercedes dealer. Told them we would buy it for cash. 3 days later when we came to pick it up it was not ready to go. We feel because the profit was not much for them on a used car the service for us was just not there. Vinny is a great salesman, but the company was lacking in prepping the car after the sale.

My van side door was not operating. They didn?t give up until they found and fixed the problem. This dealership has been great servicing my Metris and the Sprinter I used to have. Highly recommend

I took my car in for service and received the best service. My Service Advisor, Anthony L., went above and beyond. He was very communicative and honest. I am 100% happy with my car and confident that it is in excellent condition. Thank you so much!

Very gently the service provided by the advisor , he answered all my questions concerned to the recall of my Sprinter Van

Needed to have battery changed out. My service advisor, Danny Salinas, set it up and I was able to take care of that, review status on my current contracts and get my car washed, all while I waited. Thank you Danny!

Anil pasha with the San Jose Mercedes dealership is one of the most honest, courteous and professional sales persons I've ever worked with. From beginning to end, and during the 1.5 year process of assisting in obtaining my specialized van, he communicated frequently and ensured I was educated in all aspects. I 100% endorse Anil and recommend those serious about obtaining a Mercedes Sprinter Van reach out to him.

Anthony clearly laid out the costs and services, called to let us know the findings after the diagnostic tests were complete and was very professional. The car is definitely driving smoother since the service.

Most of service Advisors are helpful (specially David Truong)

I when in with no appointments Jose my technician help mi out in less then 24 hours my car was fixed great job thank you

Craig Wallace and the cashier were friendly and provided great customer service.

I have problems after taking regular services. It did not have any problem before he services. I cannot drive during weekend at all. I am waiting the customer service to contact me.

When I called to make the reservation, I mentioned I need shuttle after dropped my car. I was told 7:40AM is available then I took the slot. However after I came for the service, I was told the shuttle starts at 8:30AM so I have to wait in lobby. I will choose another time if I was informed so.

Buying a car at this dealership was a pleasant experience. There was no hard selling rather a healthy discussion on the merits of our choices. The pro and cons were discussed and our sales agent, Mr. Jesus Flores- Anaya, was very knowledgeable on all products of Mercedes Benz. Once we have made our choice, he facilitated the paperwork and it was a breeze. I would surely come back to this dealership if and when I need to buy a second car.

Anthony Lorenzo in the Service dept provided exceptional service! He was professional, informative and went above and beyond to make sure my car got back to me as quickly as possible. He explained other features my car has and how to use them in minutes!

Emad has been pretty helpful and responsive on answering all my questions, showing me around on different display cars, introducing me every detail and make sure I fully understand on my new car (e.g. walk me through how to use self driving mode). The new car has some minor issues, the button to open back trunk on the side door is not functioning well (requested for a new part in service department already), and self parking function doesn't work. But overall is good experience.

Excellent service by Craig and Fred. Both explained the condition and the nature of the issue is a term that is easy to understand. Taking care overnight and thoroughly inspecting the issues, and making sure that the concerning areas are inspected.

A very good experience over all including finance paperwork.

Service was fast and the waiting area is so accommodating

Worse service I’ve ever had!!! They DON’T return calls!! Even though you leave the message for the manager Scott!! They don’t follow instructions when given! They’re eager to sell you a car but when you need assistance forget it!! I’m calling the corporate office!!

This is one of my favorite MB dealership! Their staffs (especially Jose) are friendly and professional. Highly recommended!

I have always bought all my cars with Leo and he never fails to give the best experience every single time

Leo made the buying process very simple and smooth, will definitely be referring people here in the future.

i was told that the service will take 2 hours..it was done on time..

Craig was very helpful in the process. Kept me posted and I picked up my car earlier than expected.

Although my purchase took a number of hours, I have found the whole staff at Mercedes-Benz of San Jose to be friendly, accommodating and a pleasure to work with. No matter what questions I have, someone will do their best to help me. Kudos to my sales representative Emad and to my service advisor, David. You’re both great. Thanks to Dimitri in Finance for making the process easy and fun!

Service department was very helpful. Bill took care of my Sprinter van, AI 19. He was very helpful and had answers for all my questions. However, one thing that disappointed me was how dirty the floor bed was left. I had to go back in and ask for a small whisk broom to clean my Airstream. Bill did come out and cleaned for me. The Airstream dealer in Morgan Hill had detailed my Interstate 19 two days before.

Anthony the service representative provided me overall Great experience and great customer service. He kept me updated on what was needed on my car and was transparent. I like that alot.

Convenient, quality service, nice attitude. Their Sprinter manager knows his customers and relates to them and their needs.

In and out within 2 hours. Great selection.

i bought a sprinter van rv used 7+ years ago and have been getting it serviced here ever since. i find it an honest and trustworthy experience in my dealings here. it's an easy in /out trip with reasonable amenities if you need to wait. all services were always done right the first time. Kudos

Great experience for my purchase of a brand new GLC300. Sami is a friendly, reliable, and responsible sales consultant. The financial manager, Masi, was also very nice. It was great doing business with them!

I pulled in and sat down, 10 minutes later we reviewed the service details. I left and the vehicle was ready a few hours later.

This review is for Jesse Flores, sales person I worked with at MB of San Jose I recently bought a GLC 300 from MB of San Jose, worked with Jesse Flores. He was absolutely great to work with, very nice to talk to, very helpful, follows-up but doesnt constantly call you (like some other dealerships sales folks). He made my experience buying the vehicle a great one. On the day of the purchase, I told him when I would be coming in, he made sure the vehicle was ready washed and gased up and parked upfront. Once the purchase was complete, he spent time with me going over all the features and even gave me a new USB-C cable to hook up my iphone. This was all done with a smiling face all the time. I would recommend reaching out to him if ever you're in the market for a Mercedes Benz. The finance person, Solma was also very nice, She was not pushy or overbearing and gave me a good price on the ext warranty.

Great services and very friendly

Easy and clear explanation. Sufficient information delivered on time through email and phone.

Sprinter service manger, Bill Seller will politely answer your extra questions.

I use this Mercedes dealership to service my Sprinter RV. Bill Beller is always professional and friendly.

I bought a S560 sedan from this dealer back in 2018. I bring my car to their service adviser, Danny Salina, whenever my car needs service. He provides me with excellent service with courtesy. He responses to all of my email inquires quickly. I would highly recommend him as AutoNation's outstanding employee.

Good inventory of new or used cars. Big place to shop.

Bill Beller was able to fit me in for an appointment to take care of the recall. He included a multi point inspection at my request. He answered questions I had unrelated to the recall.

My service representative, Bill Beller, was nothing short of excellent. He was attentive, knowledgeable and informative.

BAD customer service. I walked in looking to buy a car . There was NO salesman or receptionist to help me to find the car. There were groups of 2,3 people who talked to each others and ignored all the customers. Very very bad service. I will never come back again.

Jose, my rep. was clear from the begging of our conversation about the repair needed on the 2004 SL500.

Very efficient and smooth process of getting routine maintenance

I noticed the exhaust doesn't smoke well, so I would like to make an appoinment in Mercedes-Benz dealers. Some of them have a long appointment waitlist, but Mercedes-Benz of San Jose can make it one week later. So I choose this dealer. The service was nice. After handing over the key, I had a great rest in the guest rest area. It was pretty quite and NOT crowd, so I could work from there. BTW, the coffee machine was great (absolutely free drink)! Finally I was told the exhaust worked well and the little smell might be due to the V8 engine. Also, zero fee.

I am extremely satisfied for the service. Bill is very professional.

My experience with this dealership and service advisor (Jose Arellano) have been exceptional. The customer service is worthy of 10 stars - best dealership in the Bay Area. Honest and trustworthy. Repairs and care of my S-2012 were stellar.

Service is great, I?m used to people usually absolutely in this business but they were very clear on what needed to be done in my car I agreed.

Very helpful and professional. Smooth transaction from start to finish.

I have been customer at this location since I bought both cars. Very happy with the services. My advisor, Jose Arellano , is exceptional, efficient,courteous and patient. He is a valuable access to your company. It's advisor like him that keeps customers choosing this location to service their cars.

A loyal customer since 2001 & have had many service advisors. Must say Jose is one of the Best! Issues big or small with my E53 AMG is resolved with his expertise. Thank you Jose!!!

I brought my car in for service due to error messages I was getting. Jose Plasencia was fantastic as always. I called and told Jose the problem I was having and he asked me to bring in my car. He contacted me to tell me what the problem was and to let me know my car would be ready and washed within 1 hour. Jose?s professionalism and his great up beat attitude is great. He really cares for the customer?s satisfaction.

Went in for standard service and Jose was great. Very friendly and explained everything clearly. Service was completed earlier than expected with a complimentary car wash. Would recommend this service department and Jose!

The sale workers are very kind and explain things well. They are also very understanding and helpful.

Tedi at Mercedes-Benz San Jose was a pleasure to work with. In this low inventory time, he found the exact car I wanted that had just arrived in the port of Long Beach. He had it shipped it up to the dealership in two days, completed the contact negotiations and had everything ready for me to drop by and sign quickly with finance. He even helped me return my rental car. The deal was done in 45 minutes once I arrived to pick up my car. 10/10 service. Thanks Tedi!

Sale staff, Anil Pasha, is very knowledgeable of the product he sells. He is very honest and goes beyond his means to please his customers. There is no wasted time when it goes to sale price. As a whole it is a pleasure dealing with Mercedes-Benz of San Jose and the facility is very clean

Mercedes-Benz of San Jose: Staff is very professional, friendly, and helpful. The manner in which the service adviser Bill B. works with me understanding my driving schedule and service needs with Sprinter Van RV gives me confidence in knowing I am taking good care of my vehicle.

We have 3 Mercedes and they do excellent work. Jose is a joy to work with. Highly recommend!

Excellent customer service provided by Jose Arellano. I commend him for his professionalism on customer care service!

Great service! Joe Ngo is a great, honest and professional sales. Had a great experience. Highly recommended Joe and Mercedes of San Jose.

My service advisor Jose did an excellent job,very professional he make sure everything is check

Antonio provided us with a very fast, collaborative and overall excellent buying experience for our new GLC 300. Our needs were understood and met, and we came away with just what we were looking for.

Best service ever everybody was nice at the dealership I will go back there to buy my new car again I have my car serviced at the dealer

I had a wonderful experience from the sales department to the finance department. I would recommend this dealership.

I arrived at 8am at my scheduled time and the car was taken for the oil change shortly, and I spoke to my advisor about what was needed. Two and a half hours later I decided to check the status of my car since I had no word. I was told all my tires needed replaced (two had been replaced 2-3 years ago) and the check of the AC unit I requested was going to take longer. I was given an approximate finish time of 3pm. I was never offered a loaner car at all so I was stuck walking circles around a car dealership for the day. The only businesses close were a grocery store and a few restaurants. At 1:45 I was told by a Tech that my Advisor had an emergency and had to leave so he was taking over my service, and he would go get a status on my car. He disappeared and 45 minutes later I had to grab someone else to demand a status. By 4pm my car still wasn't done, and no one was telling me anything, and so I walked outside to find my car sitting there locked up. My Tech disappeared altogether and had actually left the dealership apparently. I had to track down my own car key and my own bill. There were things I asked to have checked not on my bill and my bill showed charges I was never told about. I had Hydrogen in my old tires so my old tires had the green lug nuts to represent that. All four BRAND NEW tires have the green lug nuts on them but there was never any discussion of putting Hydrogen in my new tires and nothing on my service bill to indicate why my brand new tires were filled with Hydrogen. Do they or don't they have Hydrogen in them?? If they do then why?? Absolutely RIDICULOUS!!! Over 8 hours stuck at a dealership with terrible customer care, and over $2200 later is a terrible experience. I doubt I'll go back.

I purchased my car from this dealer and I trust them and have all my car services at this place. I am always happy with the quality and efficiency of the services here.

Anthony Lorenzo went far and beyond to accommodate my needs a few days before I was scheduled to have surgery. He assured me the car was being taken care; he arranged for me to get a loaner; and he dropped my car at my home! He gets a perfect 10! He was very professional, kind, and efficient! I wish everyone would practice the same ethic at that dealership!!!!

We are very please with the quality of service we received at Mercedes-Benz of San Jose. On-time service, our service adviser Anthony Lorenzo was courteous, respectful and often gave us status updates. The car is functioning properly after the regular service maintenance. We love that they throughly take care of washing the car.

Anthony in Mercedes San Jose location, is the guy who provided the service. He is kind, friendly, super easy to get in touch, and fast response my questions. Definitely will recommend to my friends.

Seriously overcharged. My car called for a service after only 1400 miles since my last service. $1061 later I?m annoyed.

Professionalism was lacking waited over three hours for my car to get service on top of that was not provided with a loaner vehicle. Twin car was returned I was expecting it to be detailed and clean but they did not clean the outside or the inside

Danny was awesome! Very professional and pleasant to work with. Thanks.

The experience was great. Albert did a great job of giving us all the needed info and to make the buying process seamless

Brought my sprinter van in for a recent service and Bill was fantastic to work with. He went above and beyond in making sure our vehicle was ready for its 6 month road trip. Thanks again Bill - it was a pleasure.

they listen to your needs and are respectful of your budget and time.

Thanks for your service and I will definitely revisit for my car again

Had a great experience there. Was treated very nicely

Outstanding customer service. I got a good deal from them

My advisor Anthony is very helpful.

Tedi Mansour provided great service. He was very knowledgeable and straight to the point. He didn’t try to push a sale on to me which I appreciated. I would highly recommend this dealership.

Very disappointed with MERCEDES-BENZ. I owned three Mercedes in the past and was bring my E350 to this site for service A and spark plug replacement. Although the service manager was nice to explain that their parts and hourly rate go up due to Covid-19 situation, he charged me $1,900 which includes >$1,500 labor fees. This is ridiculous. He told me the hourly rate is $235. The invoice translates that it took 6 hours+ to complete the maintenance. Are you kidding MB’s royal fan like me? We know how many hours to perform the service A and spark plug change because I had three MBs and knew the cost from dealerships. I would give negative feedback and won’t do any business with them. I will also tell people not to.

Second time I have used MB of San Jose for service. These guys take care of you and deliver above and beyond what you would expect from the Mercedes brand.

My service advisor Bill Beller was able to schedule the service on my Sprinter van around my schedule. Great customer service and spotless facilities!

They did a good job fixing up my car but upon looking at the diagnostics on what my car needs I see they missed two issues which Shouldve been on the list which are my fog light on the right doesnt work and my left license plate light is malfunctioned when I turn on the car these are the first two messages I see on the infotainment system which I dont know how the technician missed ...... It makes me be skeptical on having them work on it

Thanks to the friendly helpful crew in sales department. Especially, Tedi Mansour & Gurwinder Singh. This is my experience during the purchase process. After the purchase..... The dealership is not interested to keep their promises and the customer service department totally ignore your concerns.

The dealership staff are great,Bill Beller was very helpful. That being said the AutoNation Emails telling me I need service are not helpful. I responded to an email to set up an appointment but when I arrived at the dealer their system didn't have any record of it. So I give Mercedes Benz San Jose a 10 out of 10 score, AutoNation gets 0 out of 10.

Danny Salinas my service specialist is amazing. Unmatched attention to detail and professionalism.

Customer service is great, the professionalism that the repair was done on my sprinter it is amazing not only the repair also the time that they took to finish the job

I was very satisfied with customer service on san jose dealer. Anthony was very helpful and professional on the service for my car.

They really went above and beyond to get me in a new Mercedes Benz!

Bought my second E63 last night! My first time at this Mercedes dealership and were only coming here going forward! It was amazing! The guys made it awesome! I was looking to sell my old one first. Then lease a new one. They made it happen! We coordinated everything over email and the phone, so I didn’t have to bring my 2 year old with me to the dealer for an all day excursion! When it was ready, we were there for about an hour! And the icing on the cake, they helped me take out and install the car seat! I live in Dublin, near a competitor dealership, where I bought my second car from, and I didn’t even attempt to go there. You guys. This dealership is legit. Qaise and Cizo and Mansoor were all amazing! Already ready for my other cars upgrade! Made this mama happy!!

Great attention to details. Happy with service

Excellent service, quick responding for warranties coverage Full tank replacement. After job done has free car wash.

Quick, Friendly, Excellent customer service.

Their services is excellent every time I bring my ML350 for service. Their reps are very accommodating and listen carefully on my concerns specially my advisor, Donny Salinas he’s been my advisor for a while now. He gave me a price upfront after my car has been diagnosed and we discussed. And my car has been released after fixing the problem on time as promised. On this last visit, Donny Salinas even spare his time to drive me home because I don’t have any alternative ride to go home. My niece is only available after her work. I have to leave my car in pickup the following day to complete the work. Thank you so very much Donny I really appreciate it you have a good heart and your selfless act of kindness. There is no words to express my appreciation to you. On all the excellent services I gave you a solid score of 10 the highest.

Jose from service center ?????????? Very nice store great customer service

Excellent customer service. Unfortunately I had a longer wait than expected but the service advisor kept me up to date and expedited getting the material needed to complete the work from another location.

Positive experience all around. There was social distancing and everyone was pleasant. Extra effort made to make sure that my wait time was minimal.

My tech, David, was professional and courteous. I dropped off my car for an annual service and he was very upfront and honest about the process. Thank you, David!

First Mercedes Benz purchase, bought all the extra warranty although its brand new , you should come and visit this dealership and test drive your new Mercedes Benz, you will not be disappointed..

Quick and easy- very professional- wash and clean inside was a great touch!

Car dropping and pick up was fast, agent was helpful and sat correct expectations.

My experience in the past has been very positive. I took my Sprinter in for the 2021 emissions system update. They accomplished the changes and delivered it back to me before their estimated completion date. Very Satisfied.

Very efficient experience. Only took one hour for all the process then we get the car. In other stores, it took us 3~4 hours.

Jose Arellano is excellent. He takes very good care of me every time.

Intermittent problem with the driver assistance systems ? covered by extended warrantee. The service advisor was super helpful. I came away from a multi-visit intermittent electrical problem (the bane of automotive service) with an enthusiastic recommendation. More generally, I had a positive experience when I bought this 2016 C300 from MBSJ, and they've provided great service ever since.

It was a great experience, I got a car easily and is the one I like.

Excellent customer relations. The required services and repair options were explained clearly and thoroughly.

Overall Jose did a fantastic job of taking care of my daughter’s car. He always completes the work with-in the timeline that was promised. We also appreciate the complimentary car wash.

Very friendly and knowledgeable

The service was completed as promised. However, I had unusual difficulty in paying for the service and retrieving the vehicle. The cashier was occupied with some other activity away from her desk even though there was a line of customers waiting to pay. Even after chasing her she wanted to do something other than process the payments. It took me over 30 minutes to pay and retrieve the vehicle. This is totally unacceptable for this class of dealership.

Great service! The service manager was very nice and courteous and professional. I definitely recommend this dealership to all of my friends.

Overall David take care of my car what needed to be fix including recall which I don’t expect that it will be done that day.he did above and beyond. He is very knowledgeable with the issue . The only thing I was not happy about was the air noise which cannot be fix due to Mercedes defect?

This is my 3rd car purchased for this year, best experience I’ve ever had purchasing a car. Paradorn Albert Sumner was Paitent and didn’t pressure us to buy anything. I took me coming back 3 times before making a deal. This is the guy to go to!

Nice and clean facility. Adviser know his stuff. On time delivery as promised.

Service customer service needs improvement not all staff

Facility is impeccable and follows pandemic protocols. Definitely my go-to place for maintenance services.

Really great all around we experience, all the staff were nice especially Mansoor I would recoomend this dealer to anyone

Buying experience was not good, it took to long to get me approved, I ended up paying more for the car than I expected t okay. Should have bought it from a different dealership! The car has small dent o the driver door, they promised to to fix it and took it in 2 times, but they never fixed it. Both times, I left with nothing done to it.. I?m not happy with the over all experiences.. only till... Last service on my car was excellent!

I brought my Mercedes C300 Cabriolet in for a recall repair. I was very satisfied with the service and speed of the fix. I even got a car wash.

The service was superior and really exceeded my expectations. Daniel Salinas was my service manager and did an excellent job. It was a situation where squirrels had eaten the main electrical harness under my hood and Daniel helped arrange for the insurance adjuster to come out and quickly resolve the situation by ordering the parts from Germany and installing them promptly. In addition he enabled me to get a courtesy vehicle to help me out during the time I was without my e300. My service experience has always been top-notch at San Jose Mercedes. And I attribute that mostly to Daniel Salinas. He's a true professional and gets things done the right way the first time.

Purchased my 2021 GLE AMG 63S from Antonio Walker. He’s awesome. Made this transaction smooth and easy. I never even stepped foot in the dealership, as I live in Los Angeles. Antonio made it happen and even had the car delivered to my house! Moner Afschar in finance made it super easy too. He got me a great interest rate and had all the paperwork FedEx to my house. This dealership rocks! Thanks guys!

The service representative did a superb job helping with the process

Bill who was my service manager is the best. He is honest and very reliable

Danny was fantastic!! Very thorough and knowledgeable.

From the moment I pulled up to the dealership, to the moment I left with my own car I was given ROYAL TREATMENT. My Service advisor Daniel Salinas greeted me the moment I pulled up to the service area, was super friendly and informative. I was in for a major service, he explained the work involved. Everyone from Jose who had the loaner car ready and walked me through the intricacies of the vehicle, to the Cashier was friendly and professional. The work was done expertly and the pick up of my car was just as easy and handled just as expertly as the drop off. Danny Salinas and the rest of the Staff are a credit to this company and will keep me coming back for years. They have made me a lifetime Mercedes customer.

Always a pleasure doing business with Mercedes Benz.

Service provided by Ramsin Betsarkis was good. The facility was clean.

Wow what amazing customer service! Mercedes-Benz of San Jose treated us like family. I will be doing all my services here!

Very accomodating!Process of purchasing done with ease.

Jose Plasencia- Arellano is the best. He was VERY helpful with getting our car serviced and making sure it was retuned on time and spotless!

Recently, I have a recall service here , and I am very satisfied with this service. Jose helped me through the whole process . I definitely recommend this place to my friends.

I did the 3rd service for my mercedes-benz glc-300, it's a good experience especially at this pandemic period. It's 5 star as previous services

The service staff was very helpful and promptly provide quick updates about completion of service!

IT was AWESOME. Ramsim was awesome. He kept me appraised every step of the way and went above and beyond to make sure everything was right and that I was 100% satisfied.

Very smooth buying experience. Friendly and accommodating salespersonel.

Always enjoy coming in for service as I know Bill will take good care of me and his team does great work on my Sprinter van.

Jose is an awesome Services Rep. Very pleasant and took great care of me...

I have been working with Danny Salinas of Mercedes San Jose for many years for service needs of my multiple Mercedes . He is always helpful, timely, attentive and explains the needed work. I strongly recommend Danny to everyone who is looking for Mercedes service.

Very bad...not sure what they fix., Service adviser did not even call me when my car was completed. The worst part is my radio was not working when they returned. They recommended to change my tires either, this is funny because my tires is only 6 months old and maybe driven 1300 miles on it😂

Jose was very helpful and understood my needs. My car feels like it's in good hands.

As always, excellent service. Service advisor, Danny Salinas has been very helpful and provided excellent service.

As soon as i got to the site at 7am it took no longer than 15min when someone came and ask me what i was there for and assist me with my needs

Great service. Super friendly and helpful. Car was ready when promised. Nice and shiney. :)

DISHONEST. This place lacks transparency. I bought a 2016 forester that had passed their “precise inspection process,” and came with a warranty. Either they knew it had a leak and did not disclose, or they did not actually do the thorough inspection that they had claimed to do. When I brought it back, they tried to pass it off as a “seepage” which they refused to fix. My independent mechanic assured me it was a leak, not a seepage, and either way it was only going to get worse. The sad thing is, if they had disclosed it, I might have still considered keeping the car because it was a really good price (although it had a lot of rust and needed a lot of maintenance- things I was prepared to accept buying a used car). Unfortunately, I could not do business with them because I lost trust that they would honor their warranty if something else went wrong down the line. I do have to genuinely thank the finance guy though, because if it were not for him leaving such a bad taste in my mouth, I would not have been suspicious enough to leave it at the dealership until I could have my mechanic look at it. Here is why: 1.) He was friendly enough, but also said some things that I perceived as condescending: -He interrupted me several times to say “no, no, you’re wrong.” It seemed like he wanted me to question myself. -I was reading a section of the contract carefully. He acted quite impatient while I was trying to get clarification about a point, and told me several times, “You’re not listening.” He actually just wasn't answering my question. -I am pretty sure either a ‘dear’ or a ‘sweetie’ came out of his mouth 2.) Finally, I kept trying to get what I had agreed upon with the manager in writing, and he did not want to do it. It was 10:30 pm on a Saturday night and the manager was no longer there. The manager agreed to extended the 250 mile money back guarantee to a few more miles, since I live 2.5 hours away and wanted my mechanic at home to take a look at it. At first, he said they were really strict on the 250 miles, and then he insisted it was ok if the manager said so, but would not put it in writing. He kept saying “trust me”, and “you have my word.” Why not just put it writing then?

Good customer service and professional technicians who worked on my car.

The purchase process for our new 2021 GLA 250 with Chester was great. He explained each package well, and kept us updated when our car was ordered, being built, and being shipped. When our car finally arrived, Chester shared our excitement and made sure everything was all set to bring our new car home. I absolutely love my new car and would definitely reach out to Chester if I had any problems or wanted to buy a new car. Recommend this dealership to everyone in San Jose if they're in the market to buy a new Mercedes Benz or used car!

Thanks Joe for helping us leasing a new car. He is very friendly and helpful. A great experience!

They were absolutely amazing especially Danny. Very curtious and professional.. Will definitely come back.. Great job

Professional, courteous. Service consultant (David Truong) very helpful and encouraging.

Jose was very helpful and gave me a lot of information on what was done to the car. Great guy to work with. Gave me a good experience and kept me up to date with everything that was going on.

Went and for a complimentary pit stop . Happy I did found out my car needs to be fixed thank you mercedes for that .

Buying experience was excellent. Everyone was helpful and friendly. Unfortunately, our new Sprinter Cargo Van had a couple of minor issues that we discovered within the first few weeks. The heater was working properly, the connection of the smart phone to the screen wasn't working either. We had to go to get warranty very soon. Once there, service provider didn't seem to know how to treat clients. He wasn't disrespectful but he wasn't courteous either. After having the van for two days (luckily we didn't need the van at the moment), they told us that repair was going to take longer because the part was in Germany and they needed to order it. So they gave us another van to use in the meantime, which was very useful. The van took longer to be ready than we were told. We had to call to find out though. Once ready, we had to find the salesmen, who is very thoughtful, knowledgeable, and helpful to receive the appropriate help from the service department. Apparently the service department don't really know the product yet. Oh well, we are only humans right? So, we had to wait for two more hours at the dealership even though they had told us it was ready.

I took my 2014 GLK350 Truck for a recall of an airbag and software upgrade. I did have to wait an hour after I was called that my vehicle was ready for pick- up.

They provide excellent service from the drop off greeting through the car pick up. A go to service solution

Purchased 05 expedition online as is with cash and was told vehicle was in perfect condition. Vehicle was delivered with considerable body damage which should have been disclosed. Signed sales contract on 11/13/20 and still have not recieved copies of paperwork. .

Bought a used car from Mercedes Benz of San Jose. Sales associate Qaise sold us the car and provided great customer service. He had the car detailed and even filled up a tank of gas before we took it off the lot! Will definitely buy another car from this dealership!

Friendly and excellent customer service! The representative always inform of the status of my vehicle and let me know what they are working on.

Thank you guys so much for the nice service to my car Service advisor David and his team :)

Jose Arellano is a very nice guy, willing to explain and willing to give us his cell number so we don't have to go through the Receptionist's holding and transferring process. I had referred a friend to lease and also referred her to Jose too. She also likes Jose's service.

They did everything possible for me to walk out with a car , thank you !

The car I wanted wasn’t on the lot when I arrived despite confirming that morning. It seemed like a bait and switch situation. I also stood around for at least 30 minutes before anyone helped me, despite asking for help from three separate people. Overall, terrible.

Bring the car in for the recall service and get it done fast.

I have reservation and have engine oil changes, thanks , good service.

After an initial scheduling snafoo through the call center, I dropped my vehicle off using their late drop service. To my pleasant surprise, I received a call at 10:30am the next morning to say my recall work was complete, my car was being washed, and I could pick it up in 30min. I received text reminders of my upcoming appointment, personalized care from Micah and David, the work was done quickly and the impact to my schedule was minimal. I picked up a freshly washed and vacuumed car and could not have been happier.

After an initial scheduling snafoo through the call center, I dropped my vehicle off using their late drop service. To my pleasant surprise, I received a call at 10:30am the next morning to say my recall work was complete, my car was being washed, and I could pick it up in 30min. I received text reminders of my upcoming appointment, personalized care from Micah and David, the work was done quickly and the impact to my schedule was minimal. I picked up a freshly washed and vacuumed car and could not have been happier.

Our service representative was excellent. He was friendly curious and informative.

Cizo was extremely friendly and helpful to work with! He took the time to understand what I needed help with, and found a way to get it done. Thank you Cizo and team!

Good services. The advisor is really helpful and good working. Recommend this dealer for service and maintenance.

Jose, is my service representative and he is someone you can trust. I can drop of my vehicle and know that it will be taken care off with my best interest in mind. Thank you, Jose.

Jose Plasencia-Arellano service advisor keep me updated and advise me for next service. Excellent customer service. I would highly recommend. Thanks for washing my car.

Excellent service, Explained the service and completed in time. thank you Jose.

The whole process was super quick and easy! I love my e-class , thank you !

Detailed explanation not what needs to be done and attention to every detail you mention at the time of arrival and follow up on the things discussed earlier. What else can make your service appointment better ? -->Good customer service is cherry on top of everything!

Was scheduled for a service for my car on Saturday. Customer service consultant did a great job addressing my needs and answered all my questions. Facility was clean. Everyone wore face masks...Overall, great experience!

The best place for baying and service the car! The best General Manager Stan Mojaisky and advisor David!

Excellent customer services, professionalism, and courteous.

The team at the Capitola facility for Mercedes-Benz is a great team very caring supportive and especially in today's time of social distancing still very friendly. They have completely taken care of me in my vehicle on every occasion I want to thank Danny Salinas and his team for all of their hard work and effort.

Their courtesy, the pick up and delivery service, and of course, the car 🚗 wash!

Historically for countless years I bring my car at the Steven Creek branch in San Jose but since I bought my current car from the Tully branch in San Jose I brought my car to them for a B1 service. There is night and day difference in terms of car handling and customer service. My car has an off white color seats and carpet so it requires utmost care to avoid and minimize all kinds of dirt or stain. When I came back to pick up my car the guy who drove it didn?t have car seat and carpet on the driver side covered with paper to serve as a barrier and avoid possible accidental stains during service which is a standard at Stevens Creek branch . I noticed the carpet on the driver side right lower potion of the foot brake had this black stain . When I pointed the stain the guy was defensive and said ?that was not me? and started walking away and didn?t appear he cared. I had to tell him this is unacceptable then he called my representative and representative had it cleaned quickly. When I got home mark stains still were visible from maybe shoes of who handled the car while doing work with the car. The stain is one and accidents do happen considering the almost white color seats and carpet but I simply didn?t feel the top notch customer service at this branch. This branch might benefit from having additional training on the the essence of customer service based on Mercedes Benz standards. Lastly, I am in health care and having a barrier between the car seat and carpet would also be appropriate if we were to consider our health scare situation at present.

The service advisor and his team performed excellant repairs on our C300 by replacing the entire headliner due to bubbling of the rear two corners. We are very happy with the result. A loaner was provided for the three days that our C300 was being worked on. Highly recommended this dealership as we have leased one Smart fortwo in 2013 and purchased a new 2016 MBZ C300 from them.

Excellent Service!!! easy to get the DEAL DONE, no hidden charges. . .

Excellent Service. . . Easy to get deal done, no hidden charges. . .

best price and friendly service

This is the third straight lease from MB San Jose, and Joseph Ngo is the reason why. His exceptional customer service and "can do" attitude make buying a car a smooth as possible. He listens well and educates you on the process the entire way, all the while making the busing process feel like a warm welcome. MB of San Jose is lucky to have him. I will continue to buy from him.

Just purchased a AMG GLE 63 in August. Noticed the weather strip and frame around it was damaged. Made appointment with service department over 3 weeks ahead and was guaranteed a loaner car. At time of appointment they didn’t have one and no shuttle service either. Had to reschedule, which I did. Waited another week, dropped off car but they only fixed weather strip. The trim around it was wrong color and car has been at dealer for 4 days now. This is what you call bad customer service.

This was my first time visiting Mercedes Benz of San Jose for a regular maintenance on my C300 recently purchased, and I have to admit, it was the EASIEST experience I’ve ever had with getting something done to my vehicle! As soon as I arrived I was greeted immediately and was on my way out in no time. Service Advisor, Jose Plasencia-Arellano is who helped me, he was very welcoming, informative, and extremely helpful during this whole process, and kept me updated with any updates on my car. Overall, I had an excellent experience and am now aware of the hassle free atmosphere when it comes to car maintenance. Thank you!!

Best experience ever in a dealership. The saleman was top shelf quality.

Jose my service advisor took care of my problem, Did a professional job again for me to arrange to have my car serviced, and showed excellent concern about my time.

Very satisfied with the service here. Highly recommended!

Good service and recommend. Recently I had my Mercedes serviced there needed 2 rear shocks observer replaced but was charged 5 hours for labor that I may say is over charges. A good mechanic will not take 5 hours to replace unless there were other issues which was not mentioned to me. I was not happy with that but I talked to the service manager and he gave me some discount thanks

Always a no hassle stop. They are helpful, polite, And friendly. I was so surprised when I got in my car to leave and found they had washed and had also cleaned inside.