
It's nice not to haggle over prices. Their prices are good!
-- Misty H.
They got me in my dream vehicle. They listened to what I wanted and I felt heard.
-- Eloni T.
Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour.
-- Tom D.
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Recent Reviews from Mercedes-Benz of San Jose
Recent Reviews from Mercedes-Benz of San Jose
5
I had a vehicle emergency late Friday and the entire service department really helped out. From the person who first answered the phone to the service advisors (Anthony on Friday and Joshua on Saturday), they cared about getting me back on the road as soon as possible. Great service team!!
Michael Harvey
Jun 5, 2023
5
Outstanding service with pleasant technicians and great atmosphere always at your service
Terry Jarrouche
Jun 5, 2023
5
I purchased a used vehicle from Mercedes-Benz of San Jose. A safety issue arose and the Service Manager, Scott Fuller, took care of it in a timely fashion and kept me informed of progress. Sam was the employee who worked on my car and he did a great job!
Sherrie Weigel
Jun 2, 2023
5
Sales team was very courteous and very helpful. Would highly recommend to check them out before you make your final purchase.
ncanson
Jun 2, 2023
5
I had a great experience getting a small problem fixed. Originally talked to Jose on the phone and when I came in he got it fixed quickly while I waited. My car was under warranty so it went quite smoothly.
Lynne B
Jun 1, 2023
5
First time visiting MB of San Jose for my CLS53 for a recall service. I waited out for a while until David Truong came to help. He was very communicative, answered all my questions what i had in mind and also every time there is a changes in the progress he sent me a text. Overall satisfied with excellent service and his professional manners. Highly recommend and will def return
Louis Kim
May 31, 2023
5
Alvin is the best sales I’ve ever seen . He is not pushy and very patient. He is also kind and responsive. I’ll definitely recommend him to my friends
Chia-Hung Duan
May 31, 2023
1
I had recall service and fixed appointment for 7:40 AM. I reach dealership at 7:35AM and am told the associate assigned to me comes around 8 AM to 8:15 AM (really ?). I decided to drop off the car by filling a form. I asked for shuttle for ride back to home, I am told that service starts after 10 AM. Around 8:30 AM I get call if I would like to wash, vacuum car and it is $1 (token money). Around 4:15 PM , I get call my car is ready. I reach dealership , it takes another 30-35 minutes to get the car . I asked the person what it took so long and his reply was in line for washing (why the heck you call me and tell me it is ready). When I took the delivery of the car, it was washed from outside but no vacuum . The whole experience was pretty bad.
SandyKa
May 31, 2023
5
I came in to have my Service A done on my 2020 GLB on 5/26/23. My advisor (David) was beneficial in providing me with the info on the service & told me that the car also needed an SW update. After an hour, he texted with an update & that no other service(s) was required. After the service was done, he notified me of the time frame to have my car picked up. He made the visit very satisfying & easy for me. I am glad to have him as my advisor because he is very knowledgeable.
Thanh Nguyen
May 30, 2023
5
I got pretty fast response on my recall service. The service was done quickly and the service manager was very knowledgeable and courteous. Overall it was a very satisfying service experience.
Wayne88
May 30, 2023
4
I met with a service tech and he explained in detail the diagnosis of the issue and what needed to be replaced or fixed. Camshafts were nearly shot, timing chain was stretched and the timing chain guide needed replacing. I was told 2 weeks for the repairs to be completed and it was fixed within that time frame and added a wash/detailing as a bonus. It sounded fantastic and didn't clatter when turning over but however it was extremely pricey, alittle over 10k. Overall, I'm satisfied with the repairs and would recommend this dealership.
Armando M.
May 29, 2023
5
Lovely for the best service, and I would recommend to my friends about this dealership, thank you
Anh Le
May 29, 2023
5
Would definitely come back again or recommend friends/family to come to this dealership. A+++ service and everyone was very helpful in finding the car that best matches my needs. I visited and compared between multiple Mercedes dealerships and decided to come back to this one for my purchase.
Koyi Huang
May 26, 2023
5
David helps me every time I need service for my Mercedes Benz GLC! He's very knowledgeable and gets my car done quickly! Thanks for all your help David! See you 115,000 Miles!! =]
Jordan Kinnaman
May 26, 2023
1
Very horrible, one little issue and it took many times to get appointments to bring back and forth to get the correct result.
Dao Nguyen
May 26, 2023
5
David helps me every time I need service for my Mercedes Benz GLC! He's very knowledgeable and gets my car done quickly! Thanks for all your help David! See you 115,000 Miles!! =]
Bay Realtor
May 26, 2023
5
I feel confident when I bring my car to be fixed in this place. Keep a good job
Tony Hoang
May 25, 2023
5
Brought RV in for Emission mod which went OK although the work took a few days to get done (waiting for part). Nice lobby including refreshments/snacks. Service person led me to the MB settlement website which I should be getting something. All in all a good experience.
John Tatsuno
May 25, 2023
2
I have been dealing with a nightmare since I purchased my vehicle from this location. I bought a brand new EQS in December and have since moved cross country. During my move, my car broke down 3 separate times. After a long battle with Mercedes they have approved to buy my vehicle back but the only delay I have is the fact that this dealership is not returning any of my messages to discuss the final details of the buyback. It seems like they are all very nice but the minute something goes wrong, they forget who you are. I have received better customer service from the dealership in El Paso, Memphis and Asheville (none of which I purchased the vehicle from) than I have from my purchasing dealership. The only reason I gave 2 stars is because they did help me obtain my plates and mailed it to me but I certainly would never in good conscience recommend anyone to buy a vehicle from here. Terrible customer service, they will dodge your calls if you have issues and once they have your money they no longer care to provide good customer service. Do yourself the favor of going to a different dealership.
Jessica Portela
May 24, 2023
5
One price makes it easy not because there is no room for negotiation but because they price their vehicles really well below KBB so you don't have to 2nd guess your choice. Very smooth sales, finance experience, no pushy salesmen and no pushy finance people offering extended warranties. Harman, Gurwinder and Solmaz
AKSHAY DABHOLKAR
May 24, 2023
5
Service was quick and efficient. Our rep was helpful and was able to lower the cost for us.
PCapurro
May 24, 2023
5
One price makes it easy not because there is no room for negotiation but because they price their vehicles really well below KBB so you don't have to 2nd guess your choice. Very smooth sales, finance experience, no pushy salesmen and no pushy finance people offering extended warranties. Harman, Gurwinder and Solmaz
CrazyBiker
May 24, 2023
5
David Truong was my service advisor and was wonderful to work with. Very informative and professional. I highly recommend him. Great customer service.
Michael Luong
May 23, 2023
4
No tengo mas que agradecer la atenci�n, confianza que tuvo el se�or Jos� Arellano quien fue quien me atendi� , muy amable , fue una muy buena experiencia tuvo la amabilidad de saber mis necesidades y las resolvi� muy bien
Danni Bolanos Hernandez
May 21, 2023
5
Bill Beller stuck with the tedious work of getting my sprinter RV through smog. He also did the 3 outstanding recalls. He was very courteous and always kept me well informed. Thank you Bill.
Alan Wright
May 21, 2023
5
Kevin and Tien helped me get my perfect car! They were so helpful and went above and beyond transferring the car from another dealership. I didn't feel pressured or rushed to buy. They made sure I was comfortable purchasing and had all the information I needed. I highly recommend working with Kevin and Tien for your next purchase!
Geralyn Joy Marcelino
May 19, 2023
1
David Truong is a scam artist and I’m sure their whole service team. Why would you charge a customer a diagnostic fee for a NEW car under warranty? That doesn’t make any sense.
John B
May 18, 2023
5
We?ve been bringing our Car there 3X now and have nothing but positive to say.David Truong is a great Service Advisor.
Juliet Garaza
May 17, 2023
5
Anthony is really helpful. He is always assist me and make everything smooth.
Nuttapat Poomchat
May 16, 2023
5
The service team was excellent from start to finish. It’s not easy for us to find service we trust for our Sprinter 3500 XD. It’s 24 foot and heavy. We were impressed with our service and will definitely be back. We live an hour away but it is worth the drive for sure.
DeDe Watson
May 16, 2023
5
The service team was excellent from start to finish. It’s not easy for us to find service we trust for our Sprinter 3500 XD. It’s 24 foot and heavy. We were impressed with our service and will definitely be back. We live an hour away but it is worth the drive for sure.
Moon Beam
May 16, 2023
5
Our service advisor Lyndon was such a great help. He went above and beyond explaining what we needed for the car and what what we would need in the future. Will definitely be coming back for our services here.
Emacias
May 16, 2023
5
This is my first time to get my car serviced at Mercedes-Benz of San Jose. Jose Plasencia is a great Service Advisor. Because I was waiting there when my car was in service, Jose came to inform me the status periodically and kept me updated all the way to the completion. I am completely satisfied with the service there!
Sam Y.
May 15, 2023
1
This is the WORST Mercedes Dealership I have ever used. The staff didn't care to show me an S Class I was interested in, only telling me to go find it myself on the lot and come to them if I wanted to buy. I purchased my car at Steven's Creek instead (100% better staff) Since I lived nearby, I decided to do service from this San Jose Mercedes dealership. Again, super disappointed at their service. They actually CHARGED me to wash my car after service! This should be a courtesy service that ALL dealerships offer and even after that, the vehicle was dirty!! Please do NOT go to this dealership for ANYTHING. You will leave with a sour taste in your mouth. Mercedes has definitely gone downhill from what they used to be. So sad to see this happening.
Ken
May 13, 2023
5
Great customer service and Ajay made buying a car a smooth experience. Lots of beautiful cars on the lot for all price ranges.
Mack Reid
May 12, 2023
5
Service was super easy and satisfying. My service advisor Anthony Lorenzo was a pleasure to work with. I highly recommend Mercedes Benz of San Jose.
CPCPCPCP
May 11, 2023
5
The service department is the GOLD STANDARD of service departments. Daniel Salinas should give a masterclass to all other service advisors in the auto industry on customer service. Not only is he extremely professional and friendly, he kept me in the loop on all the work that was performed on my vehicle, with everything done on time and with expertise. The moment I arrived at the service bay David the greeter was friendly, professional and helpful. Cely the cashier was fantastic, and a huge shout out to the detailer Randy, who did such a tremendous job on my vehicle that I literally did not recognize it and actually asked someone where my car was when it was brought to me. He did such a magnificent job I literally did not recognize my vehicle. Bravo to an outstanding service team
Tod Fryfogle
May 7, 2023
5
Their service department is always helpful and polite but their loaner service is always booked up until at least two months out
Jenny Kwon
May 6, 2023
5
COMPLETELY SATISFIED WITH THE QUALITY OF SERVICE PERFORMED. MY ADVISOR IS HELPFUL AND VERY ACCOMODATING. THE WAITING LOUNGE IS VERY CLEAN AND ORGANIZED . ALL STAFF IS VERY COURTEOUS. AND EXCELLENT QUALITY OF SERVICE
Makil Moreno
May 2, 2023
4
Great service and great staff. My service advisor, Jose, was excellent. Loved the video from the technician. Makes this place stand out from the rest. Service took longer than expected though. Appt for service B was 1:20 pm… I did not get by vehicle back till next day around 2pm . Overall good experience.
CARLOS GARCIA
May 1, 2023
5
Highly attentive, great hospitality and super friendly. I would recommend this place to anyone, make sure you book an appointment first. There’s a waiting lounge that has drinks and vending machine provided.
Alex Keo
May 1, 2023
5
Excellent pricing and Excellent service provided by Mr. Sean, Mr. Kal, and Mr. Gurwinder.
Gurpreet Singh
Apr 28, 2023
1
Service Department sucks! Horrible service reps.
Diane Brookes
Apr 28, 2023
5
The car buy experience was amazing. Ashley was very knowledgeable and friendly. This was a cross country purchase but he made me feel as if I was right in front of him. He spoke with me through out the process all the way to delivery. He was EXCELLENT! I would recommend Ashley to anyone looking to purchase a car.
cliff chatman
Apr 26, 2023
5
Very pleased with the manner of which the offer was presented and honored. In addition, the professionalism by the Sales Agent (Narcizo) throughout the documentation processes was extraordinary. Well done. Keep up the great customer service. It makes a difference.
Tony Salvador
Apr 26, 2023
5
If I could give ten stars, I would! I've been here twice, but really the second time, I was helped tremendously by Joshua Delgado. I don't know what I would have done without his time and dedication to servicing my vehicle--he really went above and beyond. His attention to detail is remarkable, and he covered all my questions starting from diagnostic testing to recommended repairs without up selling unnecessary services. He explained everything clearly, in an approachable manner and made sure to communicate regularly at every point. I trust my vehicle with him and the expert mechanics who worked so incredibly hard on it. I really cannot say enough how grateful I am that Joshua and the MB team were there to oversee my car's repair. My car is driving better than ever, and I'm very happy with it. I would readily recommend Joshua and the rest of MB's professional team of advisors to all my family and friends
Reina Villegas
Apr 25, 2023
5
Very good service!
Norma Valencia
Apr 24, 2023
5
I did service b here and replaced tires and breaks. Josh is very friendly and helpful.
Chang Xiong
Apr 24, 2023
5
Great service on my car and it was easy to make an appointment
Marianne
Apr 24, 2023
5
ALWAYS WILL ACCOMMODATE, GREAT SERVICE, HAVE BEEN SERVICING MY VEHICLES FOR MANY YEARS, GREAT FACILITY AND GREAT PERSONNEL
Ted Panz
Apr 23, 2023
5
I bought my leased car from MB of San Jose and my experience was smooth and very good. I had the pleasure of working with Joseph Ngo and Solmaz Asli. Joseph (Joe) is one of the nicest salesperson I’ve met. He was not at all pushy, very patient, polite and thorough. He walked me through the entire process multiple times and explained all the details. He answered all the questions patiently and took care of the process of getting my car certified pre owned. He went out of his way to help me every time and always accommodated based on my availability. Thanks Joe. Solmaz was also very kind and helpful. She explained the process and answered my naive questions patiently. She explained various financing options, maintenance package cost, etc. multiple times and made sure I understood all the aspects. She also made sure the cost of the maintenance and tire packages were one of the best in the market and better than the competitors. She was very helpful overall. Thanks Joe and Solmaz.
Pranshu Jain
Apr 21, 2023
5
My Mercedes-Benz sprinter needed service, and a superb service as what I received. I can’t express enough about how helpful and knowledgeable, their service team is. I absolutely recommend their facility for servicing their MB vehicles. A big thank you to Bill Beller.
Jimmy Turturici
Apr 21, 2023
3
Anthony is always helpful and professional. He's understanding to my schedule...it would be 5star service is you offered shuttle service again.
Mari Reyes
Apr 21, 2023
5
Worked with Joshua for the service and recall issues. Great service and went out of his way to help us. Thanks Joshua.
Pavneet Singh
Apr 20, 2023
5
I had the best experience ever. I was having a hard time finding something that would be perfect for me and my family. I came and Luis and staff is super professional. I want to Thank Luis for making my car purchase the BEST . He in the team explained everything and help me. I am truly thankful
Roxy Acevedo
Apr 17, 2023
5
The entire car-selling process was very streamlined and very courteous to the seller.
Rod Rivera
Apr 17, 2023
5
Sergey is very professional, great communicator. I would definitely return to deal with Sergey.
Mike Lopez
Apr 17, 2023
5
Courteous, honest, and very knowledgeable. Kal, you're the reason for the five stars!
Joe Camel
Apr 17, 2023
4
Test drove EQB 250 SUV and liked it, but they sold 7 seaters every where for this model and wont be able to get it in the next few months. This vehicle is made in Hungary not made in Germany. Cant get this car within in April month to get tax credit. Sigh...
Loc Trinh
Apr 15, 2023
5
We bought a sprinter from Neo at Mercedes-Benz of San Jose. He is very patient and explain to us many tech details about the vehicle. It is a really nice experience to work with him.
lucaspeng
Apr 14, 2023
1
Bought my car here a few months ago and took it for first service appointment (door related issues). On a Saturday morning, there was no cashier and only a skeletal crew who weren’t trained to do some of the tasks to support customers. Amidst all of it, there was no manager to help or address growing customer line and complaints. When they called me after a few days to notify that car service was done, the job wasn’t inspected throughly, door was misaligned and car wasn’t washed (despite the service rep taking my consent earlier for “complementary wash”). It’s a very poorly manager dealership and service, avoid if you can. I am surprised that a Mercedes dealership is this bad
SanJose
Apr 14, 2023
5
After I changed my job and I decided to bring my car to Mercedes-Benz of San Jose for the yearly maintenance and a few recalls. I must say it was a pleasant experience. My advisor David Truong was exceptional. He listened to my concerns when I dropped off my car and he was very responsive via text for the entire time my car was with the dealership. Worth to mention also is the receptionist, Celine. She was friendsly. Another perk I love was the car wash with shiny tires.
Adrian Chang
Apr 13, 2023
1
Update: April 12th No one picks up the phone that was provided on the Google review response. We are going to report the dealership to BBB and DMV. We picked up a Mercedes Benz through my wife's employee lease program. The entire paperwork was done and MB of San Jose had to complete only the DMV documents. 3 months later, we still don't have a registration and have followed up 5 times with the showroom. No one picks up the phone or responds to emails, so we have come in person to follow-up. Will never pick up a car from them ever again.
Sajeesh K V
Apr 12, 2023
3
Replacement of the center box cover hasn't been done after 2 weeks.
Wendi Dong
Apr 8, 2023
2
Dropped off my Sprinter RV at 10:20 a.m. and got a inspection and oil change. Didn't get out of there until 6:00 pm. Not very happy with the service call this time.
Mark Young
Apr 7, 2023
5
I worked mostly with Jose Plasencia-Arellano. He communicated well and worked with me to decide what work needed to be done and what could wait. All employees were friendly and helpful. My wait times were nominal.
Lainey Richardson
Apr 6, 2023
5
Great service
Dave Mellish
Apr 6, 2023
5
Had such a delightful experience at the dealership! They were extremely accomodating and timely they got my service done quickly and efficiently, saving me much time and frustration. Thank you!!
Ashley Gregory
Apr 6, 2023
1
I have been doing Maintenance for my GLC300 here for three years. Since my Maintenance package was used up, I tried to call service department to learn more about new maintenance package in the past few weeks. However, every time the service representative transfers me to financial department or advisors, nobody ever answer the phone. So today I told the service representative about it and politely asked her shall I make an appointment or anything to speak to someone, she hanged up on me. I called again, my call was hanged up again. I don’t know why I am treated like this. And I also contacted the San Jose dealer online regarding the maintenance package. An agent called me immediately, but once he knew I’m trying to buy maintenance package instead of a car, he said he need to asked his manager for me. Then, he hanged up with no one word. If a customer who owns Mercedes Benz is not interested in buy a new car, he or she will not get respect in here at all.
Tina Tan
Apr 4, 2023
5
Luis Solis went above and beyond in walking me through the whole process buying a car can be a bit intimidating but he was very helpful and patient answered all my questions and concerns everyone here was very friendly
Noe Acevedo
Apr 4, 2023
4
Service went as expected, pricing always seems a bit high but that is expected too.
Benjamin Matheny
Apr 4, 2023
5
I am a returning customer, and this time, all went well. My service advisor is Lyndon Devera, and the Parts is Erwin, both are professional, they took care of our needs timely. I did buy my prepaid maintenance, pricey, but it's alright. it's what you pay for having a AMG.
Laurie Paule
Apr 3, 2023
5
Routine service visit where I waited for the car. Advisor was perfect. Car clean and ready in 3 hours…which is exactly what I was told to expect.
jrcavanagh
Apr 3, 2023
5
Just wanted to drop a quick review on my recent EQS SUV lease experience because it was honestly one of the smoothest processes I've ever gone through. From start to finish, Joseph and Qaise were an absolute dream team! Right off the bat, Joseph, the Lease-End Manager, was super helpful and patient with me. He took the time to explain the lease terms, and made sure I was getting the best possible deal for my needs. No pushy sales tactics here, just honest advice and genuine interest in helping me out. Qaise, the Financing Manager, was equally fantastic. He made the whole financing process and paperwork (which usually makes my head spin) so simple and stress-free. Not only were Joseph and Qaise a pleasure to work with, but I've been loving my new EQS SUV too! I seriously can't recommend these guys enough. If you're in the market for a new car, do yourself a favor and give Joseph and Qaise a shout!
Ming
Apr 3, 2023
5
I am thrilled to share my positive experience working with Ajay when purchasing my car. From the beginning of the process, it was clear that Ajay was attentive, professional, and dedicated to providing excellent customer service. Ajay took the time to understand my needs and preferences and was patient in answering all of my questions, which made me feel confident and informed throughout the entire process. He provided me with all the necessary information about the car I was interested in, and even went above and beyond by offering additional options that I had not considered before. What stood out to me the most was Ajay's genuine interest in ensuring that I had a positive experience. He was never pushy or aggressive, and he always had my best interests in mind. It's rare to find a salesman who genuinely cares about their customers, but Ajay exceeded all of my expectations in this regard. Overall, I would highly recommend Ajay to anyone looking to purchase a car. His dedication to providing excellent customer service and his extensive knowledge of the car buying process make him a top-notch salesman who truly goes above and beyond for his customers.
Customer
Mar 31, 2023
5
I had an amazing experience with the service. The service was exceptional from start to finish, with prompt responses and clear communication throughout. David Truong was friendly and professional. I would definitely use the services again and highly recommend them to others.
Hoa Vinh
Mar 30, 2023
5
Outstanding work, top quality service, and service manager identified free replacement I was eligible for.
Houfar Azgomi
Mar 30, 2023
5
I have bring my sprinter 2500 to Mercedes Benz Capitol in las 3 years and Bill always give good attention and razonable prices for any problem whit the van I’m hi recomend when you need repair or maintenance in you mercedes bring to Capitol and ask for bill and you see wat I’m talking about
Gerardo Montiel
Mar 28, 2023
5
Great service!
Roberto Alaniz
Mar 27, 2023
5
Anthony and the service team did a great job, exceeded my expectations making my experience awesome as to my recall inspection! Professional, courteous and respectful. Thanks again Anthony!
Frankie Harms
Mar 27, 2023
5
I purchased 3 cars from them for myself and my family in the past 7 month. The sales people are very knowledgeable, courteous and helpful. The management try to do anything to please the customer. I’m a old man and I have had purchased many cars. This was the best experience I ever had purchasing cars. I’d recommend this dealership to everyone. The experience you’ll never forget.
Javad Zolfaghari
Mar 26, 2023
3
Service was good. Ride home was nice feature
Monya
Mar 24, 2023
5
Great experience buying my new EQE with Alvin and Kevin the sales manager!
Dvir Shapira
Mar 24, 2023
5
Customer service is nice
Calvin Nguyen
Mar 23, 2023
5
Mercedes Benz of San Jose Is awesome it’s my 2nd Mercedes I purchase from here Qaise and Luis are awesome.
Pablo Reyes
Mar 23, 2023
5
My experience overall was great. Antonio helped me secure a car after many months of searching. The first that I was planning on taking got sold and he brought me something that was even better than the first car. If I plan on getting a new car I will definitely be going back there.
Matt Burnett
Mar 21, 2023
5
I was taken care of and represented to take care of my car, and they found some issues with the front tires and got them repaired. All in all an efficient service.
Kelly Lucas
Mar 21, 2023
5
Shopping for Sprinter MB Van. Somehow the inventory were low, didn't have too much choice. But the facility and the staff service is super good
Baoxiang Li
Mar 19, 2023
3
Sales staff not aware of vehicle features and how they value to customers. Pushy sales manager with unfriendly attitude. Will jot buy from this dealership again.
Anuj Gupta
Mar 19, 2023
3
Sales staff not aware of vehicle features and how they value to customers. Pushy sales manager with unfriendly attitude. Will jot buy from this dealership again.
AnujGupta
Mar 18, 2023
5
Anyone want to buy a mercedes this is the place. From the sales people to the top person they actually pleasant & very approachable. Very informative about everyth! I will recommend this dealership to anyone anytime- Rose & Sake Finau
Sake RoseFaletau Finau
Mar 17, 2023
5
Antonio was great. I was in a rush because I was moving and he made a great effort to get my car in, check out the problem, and let me know what I needed in record time.
Kari Hunter
Mar 16, 2023
1
They didn't even honor the basic offer that was they already pre offered
Anil Vyas
Mar 15, 2023
5
Everyone was very friendly ,competent and helpful. My service advisor Joshua was especially so as was the person who gave me a ride to my home on your shuttle and the cashier. All of individuals at your dealership that I encountered were exceptional employees .
ROBERT MACHADO
Mar 15, 2023
5
I have a very good service with my service advisor Danny Salinas. He help me in every way, courteous and very r
Catherine Woods
Mar 15, 2023
5
I have been going to Mercedes Capitol in San Jose for years, and their service department is great. In particular Daniel Silva has always provided a great experience. You are greeted as soon as you drive up to the service area and the repair or service is always performed promptly. The facility is very nice and the the morning coffee they provide is an added bonus.
Diane Grant
Mar 14, 2023
5
Daniel my Service Advisor responded to my needs in a timely and efficient way. All things were handled very well. And the communication was superb .
Bill Powers
Mar 14, 2023
5
Thank you to Qaise and Luis it’s the second Mercedes I purchase here awesome customer service and care.
pablo reyes
Mar 13, 2023
1
I left the dealer with a lyft. They didn?t provide a loaner. Seriously? Is that a Mercedes Benz?
Ziba Hedayati
Mar 13, 2023
5
Tien is helping me with all stuff. Great man
Jjjjjjjj
Mar 10, 2023
4
The service was good and timely. I was a little surprised with the cost to change a few hoses as it was quite a bit more than I had expected. Outside of that the problem was resolved, so far so good.
AMGGTS1
Mar 10, 2023
5
It is always a pleasure working with Jose at the service. He is very knowledgeable on service related issues that I have for our two cars. He values our time that is why coordinates with me the drop-off and the pick-up of our cars.
Leo Calaunan
Mar 9, 2023
5
Jose is one of your best people in the Service shop. He is professional, knowledgeable and always very helpful. Highly recommended!
Florina
Mar 9, 2023
5
Mohammad and Sean shah was very helpful and friendly . Our experience at this location was awesome and got clarification for all the doubts and queries . Thank you both !
Anand
Mar 9, 2023
5
Deal was concluded smoothly without hassels and hard-sells.
John Yow
Mar 8, 2023
5
Staff was extremely helpful, friendly, and the process was transparent. I traveled several hours to their dealership to purchase one of their cars, planning to drive it home. They had everything 100% taken care of and I was in and out in a short time with my new car. Highly recommend.
Roderick C.
Mar 8, 2023
5
When I bring my suv in for service Jose does a great job . He always has my suv ready on time when he says it will be ready. They do a great job Mercedes!!!
Martin Quintana
Mar 6, 2023
5
Lyndon is very friendly and very helpful. Will definitely give him a call with my next service.
Diane Cayas
Mar 6, 2023
1
I bought a GL 550 nine days ago. The car doesn’t start and is completely dead. I called 4 times asking to speak to the original salesman and manager. They weren’t available. I left messages but no response. Lovely …ingly used car people !! Recommend to STAY AWAY. UPDATE… I picked the GL550 on 2/20/23. The starter battery went dead on 3/1. I changed the battery and found about 1.5” of water in the battery compartment located underneath the passenger seat (go figure !). I checked the auxiliary battery and found another inch of water in the spare wheel well. Everything underneath the spare tire is soaking wet. I can’t figure out where the water came from. This thing is becoming a nightmare 🤦♂️🤦♂️.
Max Fluffy
Mar 5, 2023
5
Antonio and Sean Shah were both great to do business with. The process went smooth. They were reasonable and fair in all situations. Would definitely recommend buying your Mercedes from them.
Sri Vastav Polsani
Mar 2, 2023
5
Lovely gift for my wife ❤️, i appreciate those very nice team doing business with me as a family member, specially ( QAIS ) he is the best and beyond, and ( EMAD ) he was so awesome and helpful, ! i strongly recommend this location for everyone! Thank you Mercedes to have those very professional and lovely people in there ❤️
Fadi Musa Jabra
Mar 2, 2023
5
Antonio and Sean Shah were both great to do business with. The process went smooth. They were reasonable and fair in all situations. Would definitely recommend buying your Mercedes from them.
Vastavp
Mar 2, 2023
5
Excellent service! Antonio Walker was the best! He met all my needs and in a timely matter! A plus!!!!!
daniel melo
Mar 1, 2023
5
Jose Plasencia Is the best! he provided excellent services to me - very quick in response, super friendly and knowledgable when I came in for a flat tire and overall services questions (I had a lot since this is a new car I just bought last sept.)
Sydney Wu
Feb 27, 2023
5
Jose Plasencia-Arellano provided excellent service to me - very quick in response, super friendly and knowledgable when I came in for a flat tire and overall services questions (I had a lot since this is a new C-300 car I bought last year)
Sydney W
Feb 27, 2023
5
Cool, but ants in coffee machine lol probably fixed by now
Justen Lim
Feb 26, 2023
4
Was good satisfactory
Eduardo Alberdin
Feb 24, 2023
5
Great customer service complimentary wash and vacuum included
Trung Truong
Feb 23, 2023
1
I am reviewing this dealership’s service and parts department. I went there today to get a wheel lock key (which I had lost). This was a very simple ask as it happens all the time. Anthony, the service consultant, tried to charge me $275 just to unlock and the parts guy tried to sell me the whole new kit for another $100. I was shocked at this as there was nothing to it. All they had to do was just match my lock and give me a new key. However, I felt Anthony’s behavior was a bit unprofessional and rude too and he almost got me into spending $400. Parts guy was not very competent either. He was supposed to have master key kit and all he had to do was to go to my car to match the right key and give me a new key. Anyways, this whole interaction sounded fishy to me so I walked out. I went to another Mercedes dealership who helped me in 5 mins and gave a new lock key for $57. Bingo! I recall dealing with Anthony in the past too and he gave me outrageous quote at that time too. I think there is an element of dishonesty at this dealership. I wont be going there again. There are other Mercedes dealerships in San Jose and Fremont which are much more professional and “honest”. After all if you are buying a Mercedes, you at least deserve a good and honest service. Beware of Mercedes at Capitol Expressway.
Naseem Aslam
Feb 23, 2023
3
I did distronic alignment which is 479, which is very expensive.
Sawyer Ren
Feb 22, 2023
5
Very happy and dedicated, can quickly get the car in the day. Thank you
Vy Truong
Feb 21, 2023
5
Loved the overall car buying experience. These guys are RockStars!
Sridevi Rai
Feb 21, 2023
5
I had excellent experience leasing my EQE 350 4matic from San Jose capital express Mercedes-Benz dealership. Sales manager Kevin was excellent in making sure I was well addressed to all my questions and concerns. He made sure all the features were well explained to me and made his team demonstrate the detail test tour of all the advanced features the vehicle is capable of. I strongly recommend this place given the way the take care of their customers.
narendra reddy janga
Feb 18, 2023
4
I had a good experience at Mercedes-Ben, One of the assistant help me out Name Ashley. He was a sweet guy , help me out with picking a car. He had a great vibe and professional. I got my car here and im very happy with the car i pick. 🙌 💯
Melissa Duch
Feb 18, 2023
5
The guy from the sprinter department is awesome Go to him
Mark Amar (24Hr Locksmith)
Feb 18, 2023
5
Best service ever! Very patient and help me find the best car that suits me, sent me to the bank and solve out the banking issues. If you ever need a car go to Alvin Toe🫶
Ariana Kuang
Feb 18, 2023
5
Anil Pasha was professional and thorough. Made the transaction extremely fast and efficient. No surprises very straightforward especially with pricing. This was my second Mercedes purchase and I will only deal with an Autonation sponsored dealership going forward. No dealer markups and great service. Thanks Anil!
Luke Schwandt
Feb 17, 2023
4
Shaun and Luis did a job on sales. Bad experience on the finance lady. She needs an attitude adjustment, thanks.
George Gomez
Feb 17, 2023
1
Very bad place for purchase the vehicle. Don’t waste your gold time here. 20 ago I purchased the car here and they said me we will send your registration in 4 days. After 20 days just nothing, they even don’t answer when I try to call them. If you want problems like this you can try to do business with them.
Emil Emilio
Feb 17, 2023
5
Highly Recommend ” I’ve purchased my car over the last 6 months - Vinnie is by far the easiest and most knowledgeable person to work with. His passion is the car industry and it shows - he doesn’t mess around with cars that have any BS or cut corners when it comes to selling high quality Mercedes Benz. I felt he had my best interests in mind, wasn’t pushy or aggressive whatsoever. Highly recommend working with Vinnie to buy your next vehicle! Not to forget when I took my car in for service there service advisor Jose Arrellano was very knowledgeable and made sure the service process went smoothly!
Angel Rodriguez
Feb 17, 2023
5
I have moved across the Bay Area for work reasons multiple times, and have visited plenty of dealerships to work on my E-Class Mercedes when appropriate service was required. Living in the South Bay now, I took my car into Mercedes of San Jose, and have to say that my visit to their service center was the best experience in multiple dealerships that I have visited since I have owned my car. The facilities are extremely modern, but for me it was the customer service that won me over as a loyal customer. My service technician Jose Arellano was extremely knowledgeable and his interpersonal skills dealing with customers is what really won me over, he was always courteous and in a positive mood even as I asked several times to re-explain what service had to be done. Every time I would call, he would always answer and was very pro active in telling me the status of service and when it would be completed. The service went really well and my car drove like it just rolled out of the dealership as the technicians there really know what they are doing! There are plenty of Mercedes dealerships in San Jose but if you want excellent customer service that will treat you like an important customer then visit Mercedes of San Jose.
Jennie Le
Feb 16, 2023
5
Great attention from Neo!! He worked through a difficult situation and made it happen! Love our van! Thanks so much! He is the best!!
Pamela Russell
Feb 15, 2023
5
Very clean facilities- waiting area, reception, restroom, etc. & very kind service workers. Jonathan helped us when we brought in our car. He gave us his personal number to contact him any time. Very caring and ready to serve. Thank you, Team MB
Karissa Osuna
Feb 15, 2023
5
I had a couple of complicated issues with my 3500 Class C motor home but the service department was diligent in tracking down the issues and and getting me back in the road.
SmallRV
Feb 15, 2023
5
Courteous and excellent customer service by JOSE A. whom took care of my vehicle issues and delivered as expected. Thanks for your service A+
Samuel Spencer
Feb 14, 2023
5
I had the pleasure of working with Solmaz Asli during my first ever car buying experience back in April 2022, and I have to say that the experience was exceptional. As a first-time car buyer, I had a lot of questions and concerns, but Solmaz put me at ease right from the start. She was friendly, professional, and took the time to explain all of the financial aspects of the car buying process to me in a way that was easy to understand. Solmaz worked diligently to find a financing plan that suited my budget and needs, and I was impressed by the amount of effort she put into securing a great interest rate for my car loan. She was also transparent and upfront about all costs and fees associated with my purchase, which gave me a sense of trust and confidence in my decision. But what sets Solmaz apart is her exceptional customer service. Even though this was my first car buying experience, she made me feel like a valued customer and was always available to answer any questions or concerns that I had. Her dedication to ensuring that I had the best possible car buying experience was truly remarkable. What's even more impressive is that even today, almost a year after my purchase, Solmaz is always there to help with any queries I have related to my vehicle. Her dedication to customer service truly knows no bounds. Overall, I would highly recommend Solmaz to anyone in the market for a new or used car. Her expertise, professionalism, and dedication to customer service truly made my car buying experience a positive one. Thank you, Solmaz, for your outstanding service!
Praveen Karkhile
Feb 14, 2023
5
Josh was very helpful, informative and proffesional. I highly recommend him.
Tom M506
Feb 14, 2023
5
Went to receive a pre-purchase inspection (PPI) for a used Mercedes-Benz vehicle I was interested in purchasing from a different dealership in the Bay Area. The service advisor Anthony Lorenzo was super helpful in walking me through what would be looked at during the inspection, and looked into the vehicle's VMI (Vehicle Master Inquiry) records to see whether or not the previous owner had performed proper maintenance. Mr. Lorenzo had his service technicians complete the PPI in a very reasonable three hours, and the results were highly informative during my decision making process as to whether or not to ultimately purchase the used car. Thank you Anthony and Mercedes-Benz of San Jose!
Winston Zhou
Feb 13, 2023
1
This is the worst dealership experience i have ever had. They are unresponsive for days. They lost my car key and refused to replace it. I primarily dealt with the service advisor Jose plasencia Arellano. Please go to a different dealership.
Singh Aval
Feb 11, 2023
1
The worst experience ever. This is the worst dealership experience i have ever had. They are unresponsive for days. They lost my backup key and refused to replace it. I primarily dealt with the service advisor Jose plasencia Arellano. Please go to a different dealership.
customer
Feb 11, 2023
5
I love to drop-off my car for repairs here at Mercedes alway treated with respect an professional people especially DANIEL SALINAS an the receiving guys an the young last that works at the service department great service always done right no rush quality work always stratified customer.
Jimmy Silva
Feb 11, 2023
5
Anthony did a great job! Thank you
cindy osorno
Feb 10, 2023
5
Whey are so helpful and kind people .I really appreciate for you help 🤭
Simranjit Kaur
Feb 10, 2023
5
Louis salesperson and Kevin manager. Both were so helpful and got very good deal and wonderful services
Shahnaz Bano
Feb 10, 2023
4
Nice facility and waiting area. Efficient check in and out. Friendly service advisor, professional and thorough.
Les Spencer
Feb 10, 2023
1
I had a signed agreement to purchase a new vehicle and worked directly with the Sales Manager Sean Shah. I was available to pick up the car the next day (Thursday) but they told me to come Friday to pick up the car. I was in communication with them on Thursday confirming payment information and delivery details. I travelled over 7 hours, got a hotel and coordinated with them to pick up the vehicle first thing Friday morning. Late Thursday another sales agent (Neo Pasha) removed the "sold" sign and was somehow able to get manager sign-off to sell the vehicle. I showed up Friday morning to take delivery of the vehicle and they told me it was gone. I can't believe an Autonation / Mercedes-Benz dealership would allow this to happen. While they say they are trying to find a replacement vehicle, there are currently none with the specific characteristics available and might have to wait 6+ months to order from the factory. These types of deceptive practices give dealerships a bad name.
Jeremy Ellis
Feb 10, 2023
5
We’re one of the blessed and lucky couple to own the all new 2023 Sprinter Van AWD 170. This would not be possible without the help of the team of Mercedes Benz of San Jose. We want to say thank you so much for the expertise of “Anil Pasha” that helped us from day one and also achieved our dream to happened. He’s very professional and detailed to explain everything that we have to know about the sprinter. Also we want to say thank you to “Kevin Troung” for the smooth and awesome transaction. We’re so grateful and thankful that we can start our van life adventure!!! 🤙🙌😊
Anthony Flaminiano
Feb 10, 2023
5
I wanted to take a second to let you know how great your SJ location is. Though I purchased my car at the Stevens Creek location the service at that location has not been ideal. This led me to look for a new location and I’m thrilled I did. Your team is incredibly friendly, efficient & thorough. Special shout to Anthony. His customer service skills are exceptional & hopefully continually rewarded.
Monique
Feb 10, 2023
5
Great service, Ashley and Sean made sure I walked out of there with my new AMG 53 and a smile on my face. I drove from Fresno ca, and they had everything ready for me. Great experience.
Yanett Maravilla
Feb 9, 2023
5
T you Daniel. For helping me t you for everything Good bless you
Mary
Feb 9, 2023
5
Had a check engine light and other problems that needed attention. Was able to get next day appointment and had quality service including finding several other issues by my service advisor Jose.
James Lyerla
Feb 7, 2023
1
I Hope #Mercedes and #DMV should find out the mental health of this driver - the way he’s driving, changing lanes only to irritate the drivers behind. He’s afraid to let anyone pass, not sure why. And I was surprised that there was no police on duty during the rush hour. Alhamdulillah I turned on the right blinker before the I-680S ramp which made him took a sharp turn towards right. And I was free of such psychos. I’d have been afraid if he had taken the North ramp. So please #Meecedes and #DMV help this man who’s suffering from severe mental illness!
Mlle Aanee
Feb 5, 2023
5
Perfect service. Good quality. Excellent attention
Angel Vergara
Feb 5, 2023
5
1 yr chkup went as smoothly as expected from a Mercedes Benz dealer Fee was kind of higher side but that was anticipated, too Overall, pretty happy with the experience
Jin Koo Kim
Feb 5, 2023
5
Great service from Alvin, Kevin and Mostafa in helping us get a new car. Smooth easy process and we were able to find one we like. Five stars!
Stephanie H
Feb 4, 2023
5
Great service from Mustafa, Kevin and Alvin for a quick and easy process buying a new car, great pricing too! 5-stars, highly recommended
Andy Huang
Feb 4, 2023
1
Went to look at a used 2018 Alfa Romeo Giulia Quadrifoglio they had advertised on their website. During the test drive, the car had multiple error messages on the dash relating to the land keep assist, auto high beam and front camera not working. Salesperson said they would fix it no problem as they are part of Autonation! Great I said! Turns out all they can do is make an appointment for me to the nearest Alfa dealer, and any fix is on my dime. Run, don't walk away from this dealer..
Stanley Chan
Feb 3, 2023
5
My wife and I had to take our 2018 C-class 300 Sedan to a Mercedes dealership for maintenance in San Jose as we just relocated from Los Angeles. Our service technician Jose Arellano was very courteous upon arrival and explained the process very throughly as we don’t know very much about cars. We didn’t know how we would fair at a new dealership but Jose’s support and knowledge of our vehicle along with giving us a detailed report of what would be done was done in such a professional manner. Jose’s attitude was very positive as he is very friendly as he went above and beyond and even provided his cell phone number just in case we had any questions or concerns. Our visit to Mercedes of San Jose was 10/10 and would recommend to anyone looking for a new service location. When we received our car back it looks very much like the day that we purchased it and we are extremely happy with the service that we received and will return for any issue on our vehicle.
Roxane and George Hernandez
Feb 3, 2023
5
Great customer service. Mechanic went above and beyond. Being from out of town and in San Jose for one day, the Service consultant got me in without appointment
Robert Chism
Feb 3, 2023
5
David T is the best. Just had my 30K service. Everyone is on point!! Thank you David for the best service!!
Barry Tumber
Feb 3, 2023
5
Being in from out of town, the Service Consultant got me in without an appointment. Great customer service. Mechanic went above and beyond.
A&RLogistics
Feb 3, 2023
5
My experience at Auto Nation was amazing! Usually When you buy a car that’s how you’re experience should be in my opinion and nothing less if you ask me and mine was nothing but that! Truly one of a kind, from the moment I got a hold of somebody to getting there personally, they helped me obtain the car that I wanted no matter what! They transferred it right on time. They were all awesome really helpful and patient as well they worked with me on something that evenly fits us both. Huge s/o the Sean the sales manager for making all this happen and also my sales agent Luis for taking his time with us as well and being on top of everything and Kamal from the finance department for being patient and reasonable and honest about everything. I Would definitely recommend Mercedes on Capitol Expressway to everyone who is looking for a car or specific car they will get you right! No questions asked. The customer service is A1 and their car lot is incredible! Killer. 10 out of 5 stars!
V2 Fabian
Feb 2, 2023
5
Lease a new vehicle for myself and bought my previous lease for my daughter. As usual we were provided with excellent service, thank you Mercedes-Benz of San Jose.
Claudia Bardales
Feb 2, 2023
5
It’s my third car purchased from there. The sales are very professional and friendly. Would love to go back again.
GrantC300
Feb 2, 2023
5
Lease a new vehicle and bought my previous lease for my daughter. Excellent service, knowledgeable employees, work with my schedule. I was able to complete both transactions in a short time without delays. No pressure or pushy employees, very professional.
Claudia
Feb 2, 2023
5
We recently had our RV (chassis) serviced at Mercedes-Benz of San Jose. By far the most influential aspect of the service experience is the service advisor you are assigned. We were lucky enough to get Joshua Delgado. With the large number of transactions service centers need to process, I was prepared to be treated with haste and as yet another customer that needed to be "processed". But from the moment Joshua approached me, to the moment he offered me his personal cell phone number so I could stay in touch with him, to the moment he genuinely thanked me for working with him to get our RV serviced, I felt like I mattered and that the service that Mercedes was performing on our RV mattered to HIM. The service was performed on time and within expected budget. But the icing on the cake was Joshua. If all service businesses were staffed with Joshuas, we'd all look forward to these experiences instead of seeing them as something akin to going to the dentist (sorry dentists!).
Nicholas Smith
Feb 1, 2023
5
Fast efficient knowledgeable. And they care about their customers
Lawton Smith
Jan 31, 2023
5
Fast efficient and better pricing than expected
Smith1234
Jan 31, 2023
5
My drop-off for service was handled with ease & professionalism. I was immediately attended to & my go-to service consultant David Truong double-checked they were aware of everything I needed to be done to my vehicle. David provided an estimated time of completion & kept me in the loop via text from drop-off to pick-up. Even if I lived far from the Mercedes Benz of San Jose, I will still go out of my way for their caliber of service!
Michael Theodore
Jan 29, 2023
5
Jose from there was great when I took my car in for service.
Stephanie Friz
Jan 28, 2023
5
I have owned BMWs and Audis for the past 37 years. This is my first Mercedes-Benz. I receive the BEST service I have EVER received. David Truong is friendly, accommodating, communicative and really listens. He service is ALWAYS above and beyond what is expected. Plus, he?s a REALLY nice guy to work with.
Mark Rotner
Jan 28, 2023
1
Hate em no help
N Robinson
Jan 26, 2023
5
It was a very professional, easygoing experience. Even though we were dealing with electricity issues at the east location, we were able to carry out business at the west location.
Dexter Wilson
Jan 25, 2023
1
Theire service is terrible. I won't recommend anybody visiting the center
Jung Hyuk Lee
Jan 25, 2023
5
Had issue with my battery and seat pad. Anthony was very professional and effective in providing clear information about cost and duration to get my car ready. Picked up the car and ever6working great! Would recommend Anthony and Mercedes San Jose for service and will be servicing my car at there dealership when needed.
Sam Khouri
Jan 24, 2023
4
They are quick with scheduling and servicing. The staff is cordial. However, recommend that they do the cleaning of the car better. My car was not cleaned well, and I had to send it back. Given the cost of servicing is so high, this is one bit they should take care of. Rest all good.
Jo Mitra
Jan 23, 2023
1
While the lease buy-back went smoothly with the sales, I am having the most horrible experience trying to follow up on a pending refund from the finance department for over 5 months! 1. There was a product cancellation request on 08/13/22 and the refund of that should have taken 4-6 weeks, still hasn't reached me in over 5 months. 2. I have tried contacting the finance dept. via direct call, transfer call via sales dept., email, and online chat. In over 30 such attempts to connect with them, only 1 has been successful. 3. In that 1 successful attempt, I was told to expect a call back in 1 day, it has been 2 weeks since. This is an utter disregard for the customer's time/money and total negligence in keeping up with the word given by the MBJS representative themself.
Eshan Bhatia
Jan 23, 2023
5
Very pleasant experience, very good service, very good finance, very comfortable process
zezhong
Jan 23, 2023
5
This place was my first stop in my car buying hunt. And while discussing car features with the sales associate, we were impressed by the way MB San Jose treats their customers. I am glad to come across this dealership, I really appreciate their service.
Sameer Patil
Jan 22, 2023
1
I took my car in because it was pulled into the right and picked it up and it started pulling to the left
Carlos casas
Jan 22, 2023
4
Huge polite, attentive and very expensive
Charles Franklin
Jan 21, 2023
5
I came in for a regular check-up and recall service and was helped by Anthony Lorenzo. He is by far, the best service rep I've worked with. He's super friendly, helpful, honest and patient with all my questions/concerns. Compared to where I used to go to, Stevens Creek, Anthony makes the whole process seamless. I would highly recommend Mercedes-Benz of San Jose, specifically with Anthony Lorenzo, for any automotive services.
L. Doan
Jan 21, 2023
5
Best Salesperson Joe Ngo, best service and best ambiance!
Brenda Kettering-Peck
Jan 20, 2023
5
prompt and helpfull service
Panakkal Hari
Jan 19, 2023
1
While the lease buy-back went smoothly with the sales, I am having the most horrible experience trying to follow up on a pending refund from the finance department for over 5 months! 1. There was a product cancellation request on 08/13/22 and the refund of that should have taken 4-6 weeks, still hasn't reached me in over 5 months. 2. I have tried contacting the finance dept. via direct call, transfer call via sales dept., email, and online chat. In over 30 such attempts to connect with them, only 1 has been successful. 3. In that 1 successful attempt, I was told to expect a call back in 1 day, it has been 2 weeks since. This is an utter disregard for the customer's time/money and total negligence in keeping up with the word given by the MBJS representative themself.
Eshan Bhatia
Jan 19, 2023
1
They provide AutoNation multi-point inspection report when buying used car but do go through it and check everything before buying because things that should work as per the report did not work for me but I only realized that after taking the car home. At this point the Sales manager Emad and Sean are not longer interested in fixing anything. They said its a used car and things are just wear and tear but hey your inspection report says it should work! So take their report with a grain of salt and check everything yourself. Also the Honda car they sold me has A135 service due which costs between $300-500. I think they do offer 5 day return policy which I signed at time of purchase but they did not provide a copy of it with the purchase contract so make sure to ask for it when you sign the finance docs.
Javed Lalani
Jan 18, 2023
5
I can’t say enough good things about MBSJ and their staff. I appreciate their organization when you drive in and there’s someone there to help you to your advisor and communication when the advisors are helping other customers. Even when picking up a courtesy vehicle, the process was simple and they were quick to get you on your way. My advisor was Christopher Hitchcock. While the part that was needed for the recall was backordered, he was still communicating with me on the status of that part and when it came into their shop. I had another issue that the technician had found once that recall was done and Christopher had advised me of how the warranty policy on the recall could help save money. Great service, kind staff.
Ellie Lam
Jan 18, 2023
5
Very good and very nice representative
Joseph Madrid
Jan 16, 2023
5
Had my car recently serviced for an issue with my gas door. My service advisor Jose was so accommodating. Even with the dealership having power out due to the storm, Jose made sure my mind was put at ease and did his magic to have it fixed.
Lety Villa
Jan 13, 2023
5
Daniel ar Beshoff motors Capital Mercedes is outstanding. Always looking out for free customers and their needs
Steven Perez
Jan 11, 2023
5
Great experience in my first prepaid maintenance. I bought my car and also had good service here.
Murphy Liao
Jan 9, 2023
5
I met mr Joshua and he is a really really nice and coordinated very well and helpful and fixed and guided me well for each and everything .. appreciate it ..
harsh singh
Jan 6, 2023
5
Tien was super helpful in helping me get my car. Kevin was awesome and made it a fast, easy and smooth transition. I’ve had negative experiences from other dealerships where they made it hard. But not this store. I couldn’t believe getting my dream car took only about an hour. Will be recommending everyone I know that is looking to get a new car here.
Gio Delacruz
Jan 6, 2023
4
Decent, but not to inviting. It was as if I had a few employees looking at me like , ?what are you doing he? ? Very sad !
Islam Hazzard
Jan 6, 2023
5
Jose is the most efficient sales person I ever had at Mercedes Benz of San Jose and extremely knowledgeable
Latchman Venkatesh
Jan 5, 2023
5
Good service and clean up ok for drive
Kevin Lee
Jan 5, 2023
2
Did not received all 2021 Metris Driverge accessories as shown on YouTube "Two Guys and a Car".
gmend2031
Jan 5, 2023
2
Did not get all accessories for 2021 Metris Driverge as shown on YouTube "Two Guys and a Car." Did not get any explanation. Paid $70,000 (cash value of car). Got it 'coz I was told it's the last one in West Coast.
gmend2031@yahoo.com
Jan 5, 2023
5
Superb customer service. Thanks Kal and Kamal for your help!
Gil Carrillo
Jan 4, 2023
5
The purchase experience on every level was enjoyable. Luis my salesperson was professional & extremely nice. The same can be said of the finance experience with Kamal. Overall a great experience!
Charles Adams
Jan 4, 2023
5
We visited this dealership recently and had a very lovely experience. From initial greeting, to showing the vehicle, test drive, and the entire process of paper work, and completing all the formalities were nicely taken care off. They explained everything at each stage, and walked us through the process. Staff here does care about the people who visit here to look and buy cars and show genuine care. Alvin helped us with vehicle as the sales person, and the Store manager Kevin both were super helpful. Qaise helped us with paperwork, payment and other aspects, and was very nice to work with as well.
Mridul Agrawal
Jan 3, 2023
4
Service and customer service were great. Time to complete was a little slow due to not enough tecnicians at the time.
Burt Miller
Jan 2, 2023
5
I had a great experience purchasing my first car here! The customer service was top notch. William walked me through the ins and out of the different makes and models I was interested in, which enabled me to make the right car purchase. So grateful to have had this experience and I have no regrets - definitely recommending this place to my friends and family!
Cristina Vargas
Dec 31, 2022
5
Wonderful! Experience! Helpful, warm and friendly staff!
Rashmi20
Dec 31, 2022
5
Knowledgeable, efficient and fast
Steve Wong
Dec 30, 2022
5
Good Dealer. I will come back this place for the next choosing new car.
Phuong Van
Dec 30, 2022
5
I am absolute satisfied about this Mercedes ML 350.
cung nguyen bao
Dec 29, 2022
1
They made me feel humiliated and disrespectful, they ask over MSRP, low-ball trade in, this is the last time I step into that dealership.
Yaniv Erel
Dec 29, 2022
5
We have a service fleet that need preventative maintenance. Working with Bill for our sprinters has been exceptional and he's diligent about getting our vehicles back in a timely manner AND making sure all our needs are met.
Robbin Andersson
Dec 28, 2022
5
My wife and I were looking to trade in are C-class for a GLC but we’re have issues finding one with all the features we wanted. Luckily Mercedes-Benz of San Jose had what we were looking for. Muhammad was are sales agent and I can‘t say enough about our experience with him and his colleagues. I already had a vehicle in mind showing up but Muhammad was sure to show me all their inventory that matched what I was looking for to make sure we were certain before making a decision. Muhammad was quick to answer all of our questions as well he made sure to find out the correct answers to anything he was unsure of, was very careful not to give wrong information. Which I really appreciated. We ended up trading in my C-class that night even though we were not prepared for the trade as we still had our dash camera wired in as well as some aftermarket upgrades I was wanting to keep. Everyone was more than accommodating and very understanding as they let me know they would have one of their technicians remove anything I needed as long as I had the original OEM parts to replace the aftermarket equipment. They worked with my schedule as it was about 5 days later till I could drive back to San Jose. I was able to communicate with Muhammad my schedule and they made sure to work around me, even after the sale they went above and beyond to get me everything I needed. Has not been my experience after the sale has been completed for the sales team or the sales manager to continue to accommodate their customers needs. It’s hard to find great service like I experienced here. I highly recommend you talk to Muhammad at Mercedes-Benz of San Jose if your looking to purchase a vehicle. We live 3 hours away but will be purchasing from here again. Night and day difference from my purchase of my C-class at Mercedes-Benz Belmont.
Tadd Hickey
Dec 27, 2022
5
Sold my 2018 Alfa Romeo Quadrifoglio to this dealership and Cizo was super helpful with the process.
Jose Nava (胡赛)
Dec 27, 2022
5
I brought my Mercedes AMG GT 43 in for annual service and a recall and was treated exceptionally well by Jose. He was personable and service-oriented, stayed in communication and over it was just a really good experience. I love the car, but the service is almost even better! Ok, maybe not better but AS good. Great job, Jose, thank you!
Carol Cassara
Dec 27, 2022
5
Big shout out to Jose for always taking care of us and our vehicle. He always has a warm welcoming and is very supportive through the process of car maintenance!
Yanneth Corona
Dec 27, 2022
5
Everything went well and the car looks great. Price for service changed several times, but not a problem.
Andrea Jones
Dec 26, 2022
4
Solid service, but Mercede$ price$
Robert Stones
Dec 25, 2022
5
Very good service staff and keeps you informed on what they are doing with you car
Nate Habash
Dec 25, 2022
5
This place was great William did such an amazing job helping me out It was seamless he was very attentive this is probably the best car buying experience I've ever had. Kaise The finance manager was an amazing dude very straightforward ended up hooking me up with some extra perks I haven't bought a new car before so this was a great experience and I really appreciate the people here highly recommended would give them 10 stars if I could!
David Freeman
Dec 21, 2022
5
Everything was smooth and Jose made this very easy. Awesome communication! Best service guy I have had in years at this place!
SJSAMMY
Dec 21, 2022
5
Met by Lyndon who immediately addressed all my concerns. Service finished at appointed time.
Antonio Dizon
Dec 21, 2022
5
Jose Plasencia-Arellano was very friendly, knowledgeable and understands all. He knows how to work with your needs and recommends makes/suggests and to plan for your future maintenance needs and specially makes you feel taken care of without worry. Delivered as promised and will continue to have him as my personal car experts. Jose is an asset to your Team and company. Overall experience from the time of arrival to paying my bill with cashier associate is an experience hands down. Thank you, Jose & Team, Gemma
GDA GDA
Dec 20, 2022
5
I had a good experience with Mercedes-Benz of San Jose . William M. was able to answer every question I had about the process and car and made sure everything went smoothly and quick.
jorge escamilla
Dec 19, 2022
5
This place is very kind and thoughtful and responds to what you want in a short time. I want to go there often because they teach me the small parts in detail and they are very kind. Most of all, I like the wide variety of choices here.
DAE SIK YEOM
Dec 19, 2022
5
Had an appointment and they took care of me. Everything went smooth. I remember they where short staff but still they got back to me quick
Mario Botello
Dec 19, 2022
5
Kevin Truong and Leo were amazing! They got me the exact spec I wanted and very happy with their responsiveness and customer service
Pavan Kulkarni
Dec 17, 2022
5
Great people to buy from. I’m very happy and thankful for sales manager and finance manager for getting me in and out of the dealer no time. Made it super easy and fun.
Hosai Aria
Dec 16, 2022
5
I get great service for my vehicle every time and the customer service is also excellent
Perla
Dec 16, 2022
5
Wow just wow! I've bought multiple cars in my lifetime. This was the best one. My salesperson William Mosco 10 out of 10. I've called around and went into a dozen of dealerships and not one stood out to me as my experience here with Will. Will is a young man very enthusiastic and went above and beyond. If your in the market, give him a call or ask for him he really made the difference and made the car buying experience an excellent one. Thanks again Mercedes of San Jose! When I need another car I will definitely come back here
Michael Reyes
Dec 15, 2022
5
Jose is the best! He is really kind and so honest. He gave me a great advice during my consultation. I am really happy with Mercedez Benz San Jose because of Jose's Service!
Yukari
Dec 14, 2022
5
Quick service, courteous personnel, and clean facility...I'm happy! An extra thank you to my service advisor, Anthony. Easy to talk with, informative, knowledgeable, and friendly. I'm returning to Mercedes of San Jose, for more services, because of him.
Willam Joice
Dec 14, 2022
5
Awesome experience at this dealership. The workers are nice and helped me with any questions I had. Will Mosco made my visit outstanding with all the knowledge he has on the cars. Definitely would recommend this dealership to anyone.
Salvador Navarrete
Dec 14, 2022
1
Terrible shopping experience. Told the salesperson and manager I wanted to buy a vehicle. Was strung along and they became vague and shady. Their communication and honesty is a jumbled mess. They shouldn't post online if they can't sell a car to people who aren't local.
Ryan Absey
Dec 14, 2022
5
Bought a used honda there thanks to william mosco he was really helpful in my decision
John Mejia
Dec 14, 2022
5
Jose my service guy was the best and very accommodating He got my car done and fast and took care of all my needs
Jeffrey Freitas
Dec 14, 2022
5
Jose was the best and took very good care of me and my car He’s the best at mercedes of san jose
Jeff Freitas
Dec 14, 2022
1
Terrible shopping experience. Told the salesperson and manager I wanted to buy a vehicle. Was strung along and they became vague and shady. Their communication and honesty is a jumbled mess. They shouldn't post online if they can't sell a car to people who aren't local.
Ryan
Dec 14, 2022
5
Khalid is so nice as well as the Finance Manager and staff. They really helped us to get the car that we want that suits our budget. Excellent customer service! Highly recommended!!!
Maylyn Bacatat
Dec 13, 2022
5
William was extremely helpful, a great communicator, treated me amazing. Kamal had great customer service and was well informing throughout the process as well. Truly appreciate the way they treated me and the vehicle I had been looking for. Emad came out to make sure I was a happy customer to top it all off. Helped me leave a happy customer !
Anthony Bendana
Dec 13, 2022
5
Khalid is so nice as well as the Finance Manager and staff. They really helped us to get the car that we want that suits our budget. Excellent customer service! Highly recommended!!!
Espedy Bacatat
Dec 13, 2022
5
Solmaz Asli and Sergey Maskalik were extremely helpful, professional, patient, informative and provided excellent customer service. They both went above and beyond to ensure I was taken care of and provided insight on the best options to purchase a new vehicle and to sell my previous vehicle. Solmaz is the reason why I decided to come back to this dealership by her professionalism and superior customer service to ensure I was happy. Thank you both for all your help, guidance and support.
Sarah Davis
Dec 12, 2022
5
quick efficient service,
Mickey Tomlinson
Dec 12, 2022
4
They are open till 9pm on Saturday which was convenient. Although they dint have the model we wanted to take a look they were quick and helpful with other things we wanted to see.
Sandhya Prashant
Dec 11, 2022
5
I bought 2 Metrix cars and 1 Sprinter Cargo Van in December 2022. I am very pleased with the service and assistance from the Mercedes Benz dealer staff. I want to give special thanks to Neo Pasha (Commercial Vehicle Sales), Sean (Sales Manager) and Mercedes Dealer General Manager Robert Stuban. I will definitely come back next year again. Thanks!!!!
Roman Severchukov
Dec 11, 2022
5
Excellent dealership. Been to few Mercedes dealerships in Bay Area, and San Jose dealership's service is unbeatable. Responsive, professional, and transparent throughout my purchase experience. Special shoutout to Sean and Antonio for their great support.
Yulu Li
Dec 10, 2022
5
They're in my corner"...is how I sum up my recent experience with Mercedes-Benz of San Jose! The chance to do business with you a second time around is highly likely.
Mona Butler
Dec 10, 2022
5
Great service & Highly Recommended.
Dure Shehwar Irshad
Dec 10, 2022
5
I had an absolute great experience with Will. I went to the Mercedes of San Francisco and they wouldn't even acknowledge me and my bf. When I came to San Jose Will was the first one to come speak to us as soon as we arrived in the parking lot. We didn't buy the day of and he still was keeping us updated on the Inventory weeks after of being at the dealership. I don't normally post reviews but for his consistency and constant follow ups I felt like it was much needed. I normally hated going to dealerships because of the sales people but he definitely changed my perspective.
vanny lo
Dec 9, 2022
5
Este Diler es de lo mejor me atienden muy bien y en espéselo el ser José plasencia Aréllano se los recomiendo mucho gracias
constantino Hernandez
Dec 9, 2022
5
Best experience. William was very knowledgeable and friendly. Fantastic job assisting me with my purchase.
Tony Guzman
Dec 9, 2022
5
I want to say I came Mercedes undecided on what car to buy I got helped by a great salesman named William and can I say he made me feel welcome n helped me decide on what to get I strongly recommend you guys to go see him he will provide you great customer service and make you feel comfortable no question is a dumb question for him at least that’s how he made me feel!!! Diffidently coming back again.
Santiago Sanchez
Dec 9, 2022
5
Mercedes benz of san jose is beyond excellent. I would highly recommend coming to this dealership. They are very professional and helpful. Cizo Poot helped me a lot when I had to sell my vehicle. The process was fast and thorough. He is very polite and knowledgable about the process. Thank you Cizo for all your help.
Mariam Enriquez
Dec 9, 2022
5
This is the first time buying a Mercedes and William made my experience a great one. Great customer service. He paid attention of what my needs and wants were, and at no time I felt pressured. I’m really happy with my new car
Marco Ortiz
Dec 9, 2022
5
I came in to look at the cars, received great customer service and guidance from one of the sales rep, William.
Leslie Mosco
Dec 9, 2022
5
Was looking for a dealership that offered a fair and reasonable price for my cousin to sell their Civic Hatchback. We drove by locally and worked with Cizo Poot. After many trips from going from dealership to dealership looking for better “offers” my cousin felt very much at ease and appreciated the transparency and empathy that Cizo showed during the selling process. From this great experience, we will be selling our vehicles to Cizo in the future! Keep up the great work!
Jeffrey Barroga
Dec 9, 2022
5
We had the best experience thank you to Kevin, William and Qaise. We love our new car and we look forward to coming back in 2023 for another one. Thank you for the excellent service from all of you! Happy Holidays.
Fera Hashemi
Dec 9, 2022
5
Service is great!
C M
Dec 9, 2022
5
This dealership is the best. My family will always go here. Jose is the greatest and most knowledgeable service advisor. He treats us like family. We will refer all of our friends and family to him. I wish 6 stars was possible.
Allison Sanchez
Dec 9, 2022
5
Purchased 2020 S560 Certified Pre Owned. During car prep prior to driving home the Carpets were removed and not replaced. Have tried repeatedly to get this issue resolved. I received All Weather Mats that were part of the transaction, but Parts Department will not send the original carpet mats. Feels like dealership does not care much what happens post sale. Any one purchasing from this dealership should keep that in mind. Update - Kevin, Sales Manager, is addressing the issue and the carpet mats are being sent. I will update my rating to 5 stars since this was my major issue.
Bob Reed
Dec 8, 2022
3
The person that served us was very nice but I think he could improve in the knowledge about the car and sharing this with us. As an example we liked a car and we were ready to buy, but when we checked the online page that evening, we saw exactly the same car (same model, same colour inside and outside, very similar features, a bit more mileages) at a cheaper price. When we asked about the difference between the 2 cars, we didn't get a clean answer. I didn't like the way there are so many hidden costs. There was a lot added to the cost displayed. As well, the person doing the finances, was trying to sell us more service packages and insurances. Overall a good experience, that can be improved. Customer service and the facilities are good, but the buying process is painful. We went over 3 times in 3 different days and on the first day we were there for 5-6 hours waiting ... not sure for what as the process for me wasn't transparent.
Daniela Kammer
Dec 7, 2022
5
I was blown away by the excellent level of customer care the service department demonstrated in my particular situation. I pulled in unannounced on a Friday afternoon expecting little yet hoping for much needed help. David listened and asked me to wait a minute or two then came right back and said Anthony could possibly help me. Anthony Lorenzo stepped up and took such great care and I was out of there in less than an hour! Impeccable example of problem solving and customer service. I am sure it helped that I treat folks nice and don’t expect much these days yet all too often customers simply get blown off when they bring a square peg/round hole issue to the fore and ask for help. These guys are tip top and most everyone around the service department seems to enjoy what they do. Thank you David!!! Thank you Anthony! Awesome example of decent human beings. Rusty
Rusty Berthiaume
Dec 6, 2022
1
Expensive and ineffective. They were not able to figure out the problem after 5 hours of diagnosis and potential $275 fee. The problem with the trunk lock never got resolved and I left though not charged. Later I went to a locksmith who just showed me how to use the key properly for free. The experts at the dealership did not know how their own car’s trunk mechanism.
Jay Minn
Dec 6, 2022
4
David was terrific. Excellent and professional follow thru.
Angela Ahrendts
Dec 5, 2022
5
The service station here is amazing. Joshua called to keep me updated on the status of my car. He took to time to find out if my service was covered under my extended warranty and he saved me a lot of money! My service was 100% covered, and I saved $600. I will definitely return.
Yvonne Millan
Dec 4, 2022
5
Easy to find appointment at my preferred date for recall service. Service manager Jose is courteous and friendly. The work was done promptly and the vehicle was returned clean and washed. The waiting facility is decent and has the basic amenities that you expect.
Suhas Gupta
Dec 4, 2022
5
I am extremely happy with my purchase experience with Mercedes-Benz of San Jose. They don't add market adjustment on MSP. They care about the community and people's need more than making money.
Sarah Wang
Dec 3, 2022
5
Mercedes Benz of SJ is a great place to take your car for any kind of repair/ issue. I got my car from the MB of Stevens Creek and I was so disappointed with the Sales Rep and his unavailability to provide any assistance / respond to queries after the purchase. I was so annoyed and never went back. Later I had to get some repair works done and my tire pressure constantly kept dropping and that's when I reached out to David Truong from San Jose, he came across as an excellent advisor. He also helped get my tire pressure corrected and assisted in getting the trunk opener repaired. He did it with ease and a smile. MB of SJ also gave my car a wash and tires a shine after the repair work, which was an amazing complimentary service to provide to a new customer. Thank you David and team for reinstating customer service levels.
Sowmya Sunil Kolar
Dec 2, 2022
5
Scott and Danny take such good care of us!
Shelli K
Dec 2, 2022
1
Great example of bad dealership. Totally unprofessional and dishonest. I’ve been calling and texting them about a specific car for two weeks. Mohammed from the sales team kept telling me that the car is not ready because their tech was working on it “changing filters”. Finally, after two weeks he told me that the car would be ready on Friday. I scheduled an appointment for Sunday morning to see it. On Friday evening he texted me that the car had been sold. I’ve been constantly following up with him, and he didn’t even bother to tell me that there’s another person interested. Don’t waste your time with this dealership.
Anton Lysenko
Dec 2, 2022
5
I was very pleased with the service I got for my car. My adviser was David Truong. He is very knowledgeable, professional and helpful. Based on the description of the issues I provided, he was able to pinpoint issue right away. The work was completed quickly and sufficiently as promised.
Linh T.
Dec 1, 2022
5
Excellent Customer Service Team!
Erika Lopez
Dec 1, 2022
5
Amazing service, 10 times out of 10 I would recommend
tyler lewis
Nov 30, 2022
5
Much different experience then what I was used to at my local car dealership for my last vehicle, from start to finish! Love a service advisor & department that respects my time. Everything was as my advisor, Anthony, said it would be, no surprises when I got to the cashier! LOVE the transparency in the options available, associated costs & coverage provided; Anthony explained things well, letting me make a decision with no added pressure. Best service experience I have ever had at a dealership, in fact every associate I interacted with was pleasant. These days, good service is hard to find, but I found it at Mercedes-Benz of San Jose, what a relief! Thank you Anthony!
Liz M
Nov 30, 2022
5
I wanted to take a moment to share my genuine experience with MB of San Jose! I had been asking about the GLC 300 and the team followed through to find me the best match (way beyond my expectations :). I was wishfully thinking about the details such as color on the exterior and interior and was amazed that they had everything I asked for (including the AMG package)! Tedi notified me immediately when they had the car available and graciously shared all of his technical expertise with me. Sean then helped me get the best deal and swiftly managed the paperwork with utmost professionalism. Kamal helped me with the financing process and connected with me on a deep human level. I had a great experience as the team was able to humanize me and not just see this as a business transaction, but rather as an opportunity to build a long term professional relationship. Overall, the team was extremely supportive and was able to make my dream come true! I will definitely come back to MB for future needs and have encouraged my friends and family to do the same! I am grateful beyond words to the staff at MBSJ!
A. H.
Nov 29, 2022
5
The service advisor is very good. Attention to detail customer need.
Viet Nguyen
Nov 29, 2022
3
Not a very good experience. Treated with little respect for a 80 year old man. Price misunderstandings took a lot of effort and time on my part to resolve.
Orval Herrell
Nov 28, 2022
5
I’ve been coming here for services and vehicles for years. In most recent times I have had the pleasure in working with one of the best service advisors. His professional and respect is the definition of customer service.
leo martinez
Nov 27, 2022
5
Had a great purchase experience with Sales Manager Kevin Truong and salesperson Jesse Flores. Love the new C300
Trang Pham
Nov 27, 2022
5
Bought my Lexus LS 430 from them fast response very helpful no pressure salesman Kevin Truong the Manger and Alvin rhe sales person helped me they were great...I'm very happy with my purchase
Charlette Avery
Nov 26, 2022
4
Automated phone tree process disconnected me twice before placing me on hold for awhile. Once I was able to speak to a rep, the service was amazing!
Philip Vannoni
Nov 23, 2022
5
Exceptional service and wonderful experience!
Maria Mendoza
Nov 21, 2022
5
Check in was done in a timely manner. Christopher explained everything and the projected time needed for the service. My car was ready as promised.
Latisha Cho
Nov 21, 2022
5
Awesome experience interacting with Mercedes’ Benz representatives. Kal Siddiqui and Kevin Truong made our purchase a great experience. Every detail was taken care. This place had lot of options. Offers were good. Overall great experience
Veena Goel
Nov 20, 2022
1
The Director of the service department should invest some time money and effort in customer service training! If you want a business professional that provides a decent customer experience please stay away from this location. He is rude and uncaring and certainly doesn’t know how to represent the Mercedes brand. When trying to explain a very humiliating experience I had with the roadside assistance, the least I was expecting was a genuine apology on behalf of The Mercedes brand, and instead I got”oh that’s not us, that’s roadside assistance with Mercedes Corp! When I asked how I can get in touch with then to place a complaint, he said he did not have the number and his employee standing in the same office said “oh you can find their number online”! Apparently there is NO brand loyalty at this location!
Affie Saheb
Nov 20, 2022
5
Sales Manager Kevin Truong and Client advisor Will Mosco are great and very helpful. we bought GLE350 and we are very happy.
Sang Nguyen
Nov 19, 2022
5
Sales manager Kevin Truong and Finance manager Solmaz
Haley Hoang
Nov 19, 2022
1
Poor customer service. One of the items I asked to be checked was not referenced in the paper work so I?m pretty sure it was not even checked. Too long a wait to get my car in
Melissa Mendolla
Nov 19, 2022
5
Service advisor David T. Is the best , knowledgeable and spent a lot of time for the good of customer
Hai Nguyen
Nov 19, 2022
5
Sales manager Kevin Truong and Sales consultant Ashley Ellington were super helpful and knowledgeable! We really liked our experience with Mercedes’ Benz of San Jose. Highly recommend working with these two.
Ketaki Patwardhan
Nov 18, 2022
5
Joshua did a great job with scheduling and follow-up
michael mccloud
Nov 18, 2022
5
I went to Mercedes Benz of San Jose for my yearly maintenance service. My service advisor was Joshua Delgado. He is a nice guy. Josh found the issue on my tires due to the misaligned front shaft. After the service, I can feel the difference while I am driving. He answered all my questions about the maintenance report but also pricing. He thoughtfully explained all the details from the report, every single item. I already set up the appointment for the next maintenance under his name. I highly recommend him.
Young Hoon Sim
Nov 17, 2022
5
Very easy process. Answered all my questions and even got me 3 oil changes.
Nicole Ratekin
Nov 17, 2022
1
Had to bring my car in for a recall. If they had to touch the oil cooler parts. Why did I have to pay for the replacement of the parts. And what makes it worse they damaged my Mandrus Rim and Emblem with acid and scratch my chrome.
Maria Dinah Hernaez
Nov 16, 2022
5
I bought Mez C300 this month at Mez Ben San Jose (Capitol) which has a great service. This car is very convenient and luxury. I highly recommend to buy this car at this place.
Ho Nghi
Nov 16, 2022
1
Very Bad Experiences Services. If it wasn't the clean bath room and the coffee machine, I would give it a Zero Rating. Make me waited 1 1/2 hours even though I have an appointment. Not friendly Advisor. Not going to give my business to this Mercedes Dealership ever again.
DEXSTER VO
Nov 16, 2022
1
I have been to many Mercedes Benz service departments. But I can assure you this is the worst managed place i have been to. To get one tire changed i had to wait almost six hours. I asked for a loaner i was told we don't have any. I asked for a shuttle ride sorry don't have it now. I asked to Lyft ride like other Mercedes dealers do. Sorry we don't. Don't waist your time or money at this service department.
Amir Sahebalzamany
Nov 15, 2022
5
I have a great car buying experience here.
Jian Zhang
Nov 14, 2022
5
They always take great care in helping their customers. They also do a great job and make sure everything in the car is where it belongs.
Bob Sparkman
Nov 14, 2022
5
Thank you to Kevin in the sales department for amazing customer service and helping me out with a key battery on a Sunday. He went above and beyond to help me.
Honey Wallace
Nov 13, 2022
5
The sale rep, Jesse is the best in the car sales dealership I have experienced. He is honest, caring, and straightforward in my experience. I highly recommend Jesse and this dealership if you are looking for a new Mercedes-Benz.
Martha
Nov 9, 2022
5
Very nice guy in the service department. Overall all are very nice people here. Greeted me within one minute of arriving. Told me how long it would take for the service and have me a heads up that it would be a couple of hours. They finished sooner and was able to use my van the next day for work. This is top choice service for sure. They have a comfortable seating area to wait in. 5 stars well deserved.
Dgamez87
Nov 8, 2022
5
Wow! This was my fist time visiting and was very impressed. Joshua went out of his way to squeeze me in due to a family emergency, and the team did a great job fixing my Sprinter RV. I highly recommend Mercedes? Benz of San Jose.
Brenda Brenner
Oct 28, 2022
5
It’s a YES, because not many work on SPRINTERS. but NOT impressed. Brought in for RECALL service. They had me for one month out. Assured me it would be done in a few hours. Josh was wonderful, but I had to beg to get it done “while I waited”. Mechanic! Ugh 😣. Stuck “campaign sticker” Willy-nilly on air box. MISSED an existing small power steering hose leak. (I saw it as I changed my tranny fluid- saved $950). If you’re handy- YT is your friend. But Steven’s Creek Benz is… WORSE!.!. FYI: In 50 yrs of a variety of DEALERS, I’ve yet to be impressed with ANY of them- so there. 🤷♂️Toyota, BMW, Dodge, Honda… I find them overpriced, incompetent (the good mechanics leave), clueless, rude and there to SELL CARS..not service them. My advice. Find a good LOCAL mechanic. Warranties are still VALID for service preformed by them. Happy trails. 🌈 {Ps. I would NEVER have posted to FB, I intended to review directly to them but… was NOT given that Option. Hahaha }.
Robin Gallo
Oct 17, 2022
4
Excellent On time as promised. Serv Tech was knowledgeable.
Stan Lal
Oct 17, 2022
5
The customer service is amazing! Anthony Lorenzo was the representative who helped me get my car serviced. He is very welcoming, makes you feel comfortable, and keeps you updated on what is happening next with your vehicle. If you show up up a little early before you car is done or whether you wait for your car, they have a comfortable lunge you can sit in furnished with a tv and complimentary coffee. Well not just coffee, it makes lattes, espressos, and americanos. The whole experience is unparalleled. You come to Mercedes for the experience, and you will get one! Thank you Mercedes Benz and Anthony!
Pablo. Mendoza
Oct 17, 2022
5
Timeliness, clean and accurate work, good customer care, comfortable facility, reasonable cost of service.
Al
Oct 14, 2022
5
My experience with Mercedes-Benz of San Jose has been pleasant due to the professionalism and courtesy.
Stephen Mascovich
Oct 13, 2022
5
They are very professional and polite! My service specialist is Josh, he’s very informative and helpful. Thanks Josh!
Thuy Pham
Oct 10, 2022
5
Great service. Will come back. Jose was very helpful in getting the service done.
Robert Yhap
Oct 10, 2022
5
Danny the service guy was very helpful and communicated with me throughout the process.
Musa Mojaddedi
Sep 29, 2022
5
Awesome. I would recommend this dealership to others. They have a nice facility and knowledgeable staff. The purchase process was straight forward and was able to drive off in my new vehicle.
Vines
Sep 28, 2022
5
I had a great experience purchasing a 2022 GLS 450 here recently. My sales guy, Emad was fantastic. Not only was he knowledgeable, attentive, and responsive but he wasn’t pushy in the least. It took me two visits and a couple of days to pull the trigger and I never once felt pressured or rushed. I unfortunately did not have the same experience at other Dealerships even other Merceds ones while figuring out which car would be best for me. My experience with Emad, the sales manager and the finance guy was refreshing compared to past car buying experiences. I would highly recommend going to Mercedes San Jose on Capital.
Jackie Egnor Purvis
Sep 21, 2022
4
I did not know what part of my car issue was and they found it quickly and there also was a body repair needed and the person helping me went above and beyond the normal and was very helpful and explained everything so I understood the car issues and was very happy letting them repair car.
Robert Sparkman
Sep 21, 2022
5
Jose from start to finish - amazing ? When I arrived in the morning he could tell I was in a hurry dropping off my car and helped quickly. Called throughout the day - updating me on the repair process.- estimated time of completion.
Monica Herrera
Sep 17, 2022
5
I was there to fix my sun shade Since it?s covered under Waranttee Get out for no charge Very good experience
Chelsea Deng
Sep 15, 2022
5
Fast service took my car in at 8:30am picked it up by 2:00pm. Daniel was fantastic as usual.
Carroll White
Sep 15, 2022
5
Had to take car for factory recall. Job completed quickly.
Marty Riordan
Sep 6, 2022
5
Excellent customer service, My service advisor went over and beyond to resolve my issue. Thank you
Hamid Tehrani
Sep 5, 2022
5
Good communication and on time Anthony was Thorough
Robin Todd
Sep 2, 2022
5
Normally I bring car to San Jose MBZ for it?s routine and periodically services and always they do a great job. This time Mr. Jose my assigned service advisor was great and I consider him as a 5 star employee there. Thank you.
Naghmeh Masoudfar
Sep 1, 2022
2
It was an "A" service with windshield wiper replacement and tire pressure fix. Niether of these were fixed. Left multiple messages but no returned call. After second adjustment, tire pressure gauge still shows different pressures with a warning light.
SFGiants_10
Aug 28, 2022
5
Needed service A for my GLC, I had a coupon from the dealership where I bought my car, not this dealership. They honored the coupon, saving me some money. Thanks
Ruth Revallier
Aug 28, 2022
2
I had a electrical car and they didn?t charge the car and gave me back I almost can?t make it home
Dorothy Law
Aug 25, 2022
5
Very satisfied, good service.
John Allanson
Aug 24, 2022
3
Hi I did purchase a car there. Like all car dealerships they always want to tack other items on your bill. I truly do not like that. I do like my use car hopefully this car will last awhile. I don’t care to go into car dealership anytime soon.
Rachel
Aug 24, 2022
3
I showed up for an oil change, only to find out I needed a service that would take all day! I had no ride and no keys to get in the house. I was not happy.
Kcscilian
Aug 24, 2022
4
I had taken the car in March for recall repairs and they were unable to finish because did not have all the parts so after 3 months approx. I got a call to take the car . I got a loaner which was great because the repairs took a week. They told me about an oil leak but I was not worried cause the car had been to the mechanic the week prior for an oil change so I told them to not fix and only do the recall repairs. I was told to pick up the car round 430 and arrived at 5 and proceeded to wait until 545 til they located my car because was still being washed which was a nice gesture on the part of the dealership.
B. Silva
Aug 18, 2022
1
Service is terrible make customer waiting too long even know already have an appointment and they called to pick up the car not ready to pick up caused some confusion with the cashier lady. She does not know where is my car done or not the paper not turn in. She ask me to look around to find service adviser but my service adviser already when home. I am very disappointed and never come back.
Tony Phạm
Aug 16, 2022
5
William Beller is a knowledgeable and helpful service advisor. Work completed on time. Four stars for customer service only because it took some time to pick up papers and keys at cashier.
Alison M.
Aug 16, 2022
5
work performance is excellent.
Veronica Rincon
Aug 11, 2022
1
Was not called back when car was ready, would not help in return Tow from Mercedes as promised (waited 22 hrs) Lost Valuable time. Tow driver had to wait 90 minutes for car as Cashier was closed. Before car went in, I asked how much was oil change, and no response, will go elsewhere!!
Phil Burque
Aug 10, 2022
4
Jose, the service associate, is the best! He was very helpful and courteous. Plus, he took great care of our cars. Yes, we brought in both our our cars for service and everything was completed to our satisfaction
Rick
Aug 1, 2022
1
Brought car (GL550) in for 2 recalls services, and 3 issues (auxiliary battery malfunction, AC and left brake light not working). The recall services were done as promised. It was recommended to purchase auxiliary battery online and self-replaced it. AC and brake light were recommended to replace the whole units on both (which I declined, wanting 2nd opinion since repairs will cost several thousands). On way home, additional warning light shows low tire pressure on 3 tires at 28-29psi - way under the 35-42 recommended, and one tire pressure sensor not working. Something fishy is going on.
Tuan Ngo
Jul 31, 2022
5
Customer Service is always excellent here. You know you can trust the service and Luis? (aka Danny Salinas) recommendations. Unlike other places, they know exactly what they are doing and will not try to make you pay for more than you have to. I highly recommend the service of this dealership! Professional, on top of their game, and courteous. Danny Salinas and his team do quality work, which is an outstanding value.
Butch Pidlaoan
Jul 29, 2022
5
Car buying experience was great and auto service was fast.
Daycy Mancilla
Jul 27, 2022
5
The service I received was exceptional. My service advisor was knowledgeable and more than accommodating. I will recommend the Capitol Expressway location to my friends.
Karleen Quick
Jul 24, 2022
5
Excellent costumers service
Audel Castro
Jul 21, 2022
5
Awesome service as always! I love this location for all my service needs. Thank you Jose!
Reliza Ortanez
Jul 17, 2022
5
One of my best experience when purchasing a new car for my family at Mercedes-Benz of San Jose.
Domingo Gonzalez
Jul 10, 2022
5
Very efficient and timely service was provided by the service department. All employee's were friendly, courteous and professional.
Gerald Metz
Jul 1, 2022
5
Jose at Mercedes Benz of San Jose was awesome! He?s always so quick to help and ever since I bought the maintenance package through him, I call him to set up any future appointments and he can get me in fast. Stevens creek takes a month + to get an appointment and Jose at San Jose location gets me in the day of or next day. He is fast with communicating along the way & is very honest in what needs fixing etc. thx Jose you rock!
Rhiannon Sanders
Jun 30, 2022
5
Jose at Mercedes Benz of San Jose was awesome! He’s always so quick to help and ever since I bought the maintenance package through him, I call him to set up any future appointments and he can get me in fast. Stevens creek takes a month + to get an appointment and Jose at San Jose location gets me in the day of or next day. He is fast with communicating along the way & is very honest in what needs fixing etc. Thanks Jose you rock!
Rhiannon Sanders
Jun 29, 2022
5
Efficient, speedy, clean facilities, excellent coffee machines in the lobby, the people are really considerate and willing to go that extra mile. My car had some small issues and they charged accordingly. Excellent job once more.
Jeanne Nicholas
Jun 21, 2022
3
We were looking for an all-electric car for driving in town. Found a great deal for a Nissan Leaf at the Mercedes dealer. Told them we would buy it for cash. 3 days later when we came to pick it up it was not ready to go. We feel because the profit was not much for them on a used car the service for us was just not there. Vinny is a great salesman, but the company was lacking in prepping the car after the sale.
Gary Diquisto
Jun 16, 2022
5
My van side door was not operating. They didn?t give up until they found and fixed the problem. This dealership has been great servicing my Metris and the Sprinter I used to have. Highly recommend
Tina Bracy
Jun 16, 2022
5
I took my car in for service and received the best service. My Service Advisor, Anthony L., went above and beyond. He was very communicative and honest. I am 100% happy with my car and confident that it is in excellent condition. Thank you so much!
Lenette Solis
Jun 16, 2022
5
Very gently the service provided by the advisor , he answered all my questions concerned to the recall of my Sprinter Van
Victor Aceves
Jun 7, 2022
5
Needed to have battery changed out. My service advisor, Danny Salinas, set it up and I was able to take care of that, review status on my current contracts and get my car washed, all while I waited. Thank you Danny!
Barbara Fairhurst
Jun 4, 2022
5
Anil pasha with the San Jose Mercedes dealership is one of the most honest, courteous and professional sales persons I've ever worked with. From beginning to end, and during the 1.5 year process of assisting in obtaining my specialized van, he communicated frequently and ensured I was educated in all aspects. I 100% endorse Anil and recommend those serious about obtaining a Mercedes Sprinter Van reach out to him.
Philip Yannoni
May 28, 2022
5
Anthony clearly laid out the costs and services, called to let us know the findings after the diagnostic tests were complete and was very professional. The car is definitely driving smoother since the service.
Patrick Capurro
May 27, 2022
5
Most of service Advisors are helpful (specially David Truong)
Nguyen pham
May 25, 2022
5
I when in with no appointments Jose my technician help mi out in less then 24 hours my car was fixed great job thank you
Luis Rodriguez
May 21, 2022
5
Craig Wallace and the cashier were friendly and provided great customer service.
Bernice Jordan
May 18, 2022
3
I have problems after taking regular services. It did not have any problem before he services. I cannot drive during weekend at all. I am waiting the customer service to contact me.
Noriko Furusawa
May 17, 2022
4
When I called to make the reservation, I mentioned I need shuttle after dropped my car. I was told 7:40AM is available then I took the slot. However after I came for the service, I was told the shuttle starts at 8:30AM so I have to wait in lobby. I will choose another time if I was informed so.
Li Hou
May 15, 2022
5
Buying a car at this dealership was a pleasant experience. There was no hard selling rather a healthy discussion on the merits of our choices. The pro and cons were discussed and our sales agent, Mr. Jesus Flores- Anaya, was very knowledgeable on all products of Mercedes Benz. Once we have made our choice, he facilitated the paperwork and it was a breeze. I would surely come back to this dealership if and when I need to buy a second car.
Marvin Espino
May 14, 2022
5
Anthony Lorenzo in the Service dept provided exceptional service! He was professional, informative and went above and beyond to make sure my car got back to me as quickly as possible. He explained other features my car has and how to use them in minutes!
Kimberly Oneill
May 14, 2022
4
Emad has been pretty helpful and responsive on answering all my questions, showing me around on different display cars, introducing me every detail and make sure I fully understand on my new car (e.g. walk me through how to use self driving mode). The new car has some minor issues, the button to open back trunk on the side door is not functioning well (requested for a new part in service department already), and self parking function doesn't work. But overall is good experience.
Xiwen
May 6, 2022
5
Excellent service by Craig and Fred. Both explained the condition and the nature of the issue is a term that is easy to understand. Taking care overnight and thoroughly inspecting the issues, and making sure that the concerning areas are inspected.
Hyon Yi
May 5, 2022
5
A very good experience over all including finance paperwork.
Gautham
May 5, 2022
4
Service was fast and the waiting area is so accommodating
Loren Catalan
May 4, 2022
1
Worse service I’ve ever had!!! They DON’T return calls!! Even though you leave the message for the manager Scott!! They don’t follow instructions when given! They’re eager to sell you a car but when you need assistance forget it!! I’m calling the corporate office!!
Leticia Marta
May 3, 2022
5
This is one of my favorite MB dealership! Their staffs (especially Jose) are friendly and professional. Highly recommended!
Henry Yu
May 2, 2022
5
I have always bought all my cars with Leo and he never fails to give the best experience every single time
Miriam Ruiz Gomez
Apr 30, 2022
5
Leo made the buying process very simple and smooth, will definitely be referring people here in the future.
David Hoyer-Perry
Apr 30, 2022
5
i was told that the service will take 2 hours..it was done on time..
michael lopez
Apr 29, 2022
5
Craig was very helpful in the process. Kept me posted and I picked up my car earlier than expected.
Miriam Marcos
Apr 22, 2022
5
Although my purchase took a number of hours, I have found the whole staff at Mercedes-Benz of San Jose to be friendly, accommodating and a pleasure to work with. No matter what questions I have, someone will do their best to help me. Kudos to my sales representative Emad and to my service advisor, David. You’re both great. Thanks to Dimitri in Finance for making the process easy and fun!
Mark Rotner
Apr 20, 2022
5
Service department was very helpful. Bill took care of my Sprinter van, AI 19. He was very helpful and had answers for all my questions. However, one thing that disappointed me was how dirty the floor bed was left. I had to go back in and ask for a small whisk broom to clean my Airstream. Bill did come out and cleaned for me. The Airstream dealer in Morgan Hill had detailed my Interstate 19 two days before.
Manny Chavez
Apr 19, 2022
5
Anthony the service representative provided me overall Great experience and great customer service. He kept me updated on what was needed on my car and was transparent. I like that alot.
Yoruba Harrison
Apr 17, 2022
5
Convenient, quality service, nice attitude. Their Sprinter manager knows his customers and relates to them and their needs.
Mickey Tomlinson
Apr 12, 2022
5
In and out within 2 hours. Great selection.
Napoleon Fidel
Apr 11, 2022
5
i bought a sprinter van rv used 7+ years ago and have been getting it serviced here ever since. i find it an honest and trustworthy experience in my dealings here. it's an easy in /out trip with reasonable amenities if you need to wait. all services were always done right the first time. Kudos
James Crampton
Apr 9, 2022
5
Great experience for my purchase of a brand new GLC300. Sami is a friendly, reliable, and responsible sales consultant. The financial manager, Masi, was also very nice. It was great doing business with them!
Hung-Hsun Huang
Apr 7, 2022
5
I pulled in and sat down, 10 minutes later we reviewed the service details. I left and the vehicle was ready a few hours later.
Suzanne Davison
Apr 4, 2022
5
This review is for Jesse Flores, sales person I worked with at MB of San Jose I recently bought a GLC 300 from MB of San Jose, worked with Jesse Flores. He was absolutely great to work with, very nice to talk to, very helpful, follows-up but doesnt constantly call you (like some other dealerships sales folks). He made my experience buying the vehicle a great one. On the day of the purchase, I told him when I would be coming in, he made sure the vehicle was ready washed and gased up and parked upfront. Once the purchase was complete, he spent time with me going over all the features and even gave me a new USB-C cable to hook up my iphone. This was all done with a smiling face all the time. I would recommend reaching out to him if ever you're in the market for a Mercedes Benz. The finance person, Solma was also very nice, She was not pushy or overbearing and gave me a good price on the ext warranty.
Amar Bhagwat
Mar 25, 2022
5
Great services and very friendly
Annie Loi
Mar 23, 2022
5
Easy and clear explanation. Sufficient information delivered on time through email and phone.
Chang Koh
Mar 21, 2022
5
Sprinter service manger, Bill Seller will politely answer your extra questions.
Gary Margoles
Mar 11, 2022
5
I use this Mercedes dealership to service my Sprinter RV. Bill Beller is always professional and friendly.
Ali Azimian
Mar 11, 2022
5
I bought a S560 sedan from this dealer back in 2018. I bring my car to their service adviser, Danny Salina, whenever my car needs service. He provides me with excellent service with courtesy. He responses to all of my email inquires quickly. I would highly recommend him as AutoNation's outstanding employee.
Diana Ton
Mar 10, 2022
5
Good inventory of new or used cars. Big place to shop.
Eugene Shee
Mar 8, 2022
5
Bill Beller was able to fit me in for an appointment to take care of the recall. He included a multi point inspection at my request. He answered questions I had unrelated to the recall.
Andrew Deniger
Mar 6, 2022
5
My service representative, Bill Beller, was nothing short of excellent. He was attentive, knowledgeable and informative.
Raymond Scargill
Mar 2, 2022
1
BAD customer service. I walked in looking to buy a car . There was NO salesman or receptionist to help me to find the car. There were groups of 2,3 people who talked to each others and ignored all the customers. Very very bad service. I will never come back again.
Mike p
Mar 1, 2022
5
Jose, my rep. was clear from the begging of our conversation about the repair needed on the 2004 SL500.
Emilio De Sousa
Feb 27, 2022
5
Very efficient and smooth process of getting routine maintenance
Sriram
Feb 22, 2022
5
I noticed the exhaust doesn't smoke well, so I would like to make an appoinment in Mercedes-Benz dealers. Some of them have a long appointment waitlist, but Mercedes-Benz of San Jose can make it one week later. So I choose this dealer. The service was nice. After handing over the key, I had a great rest in the guest rest area. It was pretty quite and NOT crowd, so I could work from there. BTW, the coffee machine was great (absolutely free drink)! Finally I was told the exhaust worked well and the little smell might be due to the V8 engine. Also, zero fee.
Derek Xie
Feb 8, 2022
4
I am extremely satisfied for the service. Bill is very professional.
Ely Silva
Feb 7, 2022
5
My experience with this dealership and service advisor (Jose Arellano) have been exceptional. The customer service is worthy of 10 stars - best dealership in the Bay Area. Honest and trustworthy. Repairs and care of my S-2012 were stellar.
Melva Watson
Feb 5, 2022
5
Service is great, I?m used to people usually absolutely in this business but they were very clear on what needed to be done in my car I agreed.
Jocelyn Zepeda
Feb 1, 2022
5
Very helpful and professional. Smooth transaction from start to finish.
Ishan
Jan 30, 2022
5
I have been customer at this location since I bought both cars. Very happy with the services. My advisor, Jose Arellano , is exceptional, efficient,courteous and patient. He is a valuable access to your company. It's advisor like him that keeps customers choosing this location to service their cars.
Gwen Ng
Jan 30, 2022
5
A loyal customer since 2001 & have had many service advisors. Must say Jose is one of the Best! Issues big or small with my E53 AMG is resolved with his expertise. Thank you Jose!!!
Jannette Mendoza
Jan 28, 2022
5
I brought my car in for service due to error messages I was getting. Jose Plasencia was fantastic as always. I called and told Jose the problem I was having and he asked me to bring in my car. He contacted me to tell me what the problem was and to let me know my car would be ready and washed within 1 hour. Jose?s professionalism and his great up beat attitude is great. He really cares for the customer?s satisfaction.
Charles Mesrobian
Jan 28, 2022
5
Went in for standard service and Jose was great. Very friendly and explained everything clearly. Service was completed earlier than expected with a complimentary car wash. Would recommend this service department and Jose!
Jen
Dec 7, 2021
5
The sale workers are very kind and explain things well. They are also very understanding and helpful.
Michelle
Sep 24, 2021
5
Tedi at Mercedes-Benz San Jose was a pleasure to work with. In this low inventory time, he found the exact car I wanted that had just arrived in the port of Long Beach. He had it shipped it up to the dealership in two days, completed the contact negotiations and had everything ready for me to drop by and sign quickly with finance. He even helped me return my rental car. The deal was done in 45 minutes once I arrived to pick up my car. 10/10 service. Thanks Tedi!
Linda Segervall
Sep 10, 2021
5
Sale staff, Anil Pasha, is very knowledgeable of the product he sells. He is very honest and goes beyond his means to please his customers. There is no wasted time when it goes to sale price. As a whole it is a pleasure dealing with Mercedes-Benz of San Jose and the facility is very clean
Malou Sedigh
Aug 29, 2021
5
Mercedes-Benz of San Jose: Staff is very professional, friendly, and helpful. The manner in which the service adviser Bill B. works with me understanding my driving schedule and service needs with Sprinter Van RV gives me confidence in knowing I am taking good care of my vehicle.
Andrew Edwards
Jul 20, 2021
5
We have 3 Mercedes and they do excellent work. Jose is a joy to work with. Highly recommend!
Niles Moseley
Jul 16, 2021
5
Excellent customer service provided by Jose Arellano. I commend him for his professionalism on customer care service!
Maridy Dizon
Jul 10, 2021
5
Great service! Joe Ngo is a great, honest and professional sales. Had a great experience. Highly recommended Joe and Mercedes of San Jose.
Paula Shen
Jul 9, 2021
5
My service advisor Jose did an excellent job,very professional he make sure everything is check
Paktoy Hector
Jun 30, 2021
5
Antonio provided us with a very fast, collaborative and overall excellent buying experience for our new GLC 300. Our needs were understood and met, and we came away with just what we were looking for.
Mark Weiner
Jun 24, 2021
5
Best service ever everybody was nice at the dealership I will go back there to buy my new car again I have my car serviced at the dealer
Erin Fuller
Jun 24, 2021
5
I had a wonderful experience from the sales department to the finance department. I would recommend this dealership.
Bennie Moretti
Jun 22, 2021
3
I arrived at 8am at my scheduled time and the car was taken for the oil change shortly, and I spoke to my advisor about what was needed. Two and a half hours later I decided to check the status of my car since I had no word. I was told all my tires needed replaced (two had been replaced 2-3 years ago) and the check of the AC unit I requested was going to take longer. I was given an approximate finish time of 3pm. I was never offered a loaner car at all so I was stuck walking circles around a car dealership for the day. The only businesses close were a grocery store and a few restaurants. At 1:45 I was told by a Tech that my Advisor had an emergency and had to leave so he was taking over my service, and he would go get a status on my car. He disappeared and 45 minutes later I had to grab someone else to demand a status. By 4pm my car still wasn't done, and no one was telling me anything, and so I walked outside to find my car sitting there locked up. My Tech disappeared altogether and had actually left the dealership apparently. I had to track down my own car key and my own bill. There were things I asked to have checked not on my bill and my bill showed charges I was never told about. I had Hydrogen in my old tires so my old tires had the green lug nuts to represent that. All four BRAND NEW tires have the green lug nuts on them but there was never any discussion of putting Hydrogen in my new tires and nothing on my service bill to indicate why my brand new tires were filled with Hydrogen. Do they or don't they have Hydrogen in them?? If they do then why?? Absolutely RIDICULOUS!!! Over 8 hours stuck at a dealership with terrible customer care, and over $2200 later is a terrible experience. I doubt I'll go back.
Amy Smith
Jun 22, 2021
5
I purchased my car from this dealer and I trust them and have all my car services at this place. I am always happy with the quality and efficiency of the services here.
Jianlin Chen
Jun 19, 2021
5
Anthony Lorenzo went far and beyond to accommodate my needs a few days before I was scheduled to have surgery. He assured me the car was being taken care; he arranged for me to get a loaner; and he dropped my car at my home! He gets a perfect 10! He was very professional, kind, and efficient! I wish everyone would practice the same ethic at that dealership!!!!
Mimi Perez
Jun 14, 2021
5
We are very please with the quality of service we received at Mercedes-Benz of San Jose. On-time service, our service adviser Anthony Lorenzo was courteous, respectful and often gave us status updates. The car is functioning properly after the regular service maintenance. We love that they throughly take care of washing the car.
Cristina Suarez
Jun 8, 2021
5
Anthony in Mercedes San Jose location, is the guy who provided the service. He is kind, friendly, super easy to get in touch, and fast response my questions. Definitely will recommend to my friends.
Mia
Jun 8, 2021
1
Seriously overcharged. My car called for a service after only 1400 miles since my last service. $1061 later I?m annoyed.
Judith Bates
Jun 8, 2021
1
Professionalism was lacking waited over three hours for my car to get service on top of that was not provided with a loaner vehicle. Twin car was returned I was expecting it to be detailed and clean but they did not clean the outside or the inside
Joseph
Jun 4, 2021
5
Danny was awesome! Very professional and pleasant to work with. Thanks.
Tauman Lau
May 31, 2021
5
The experience was great. Albert did a great job of giving us all the needed info and to make the buying process seamless
Sri Ravishankar
May 30, 2021
5
Brought my sprinter van in for a recent service and Bill was fantastic to work with. He went above and beyond in making sure our vehicle was ready for its 6 month road trip. Thanks again Bill - it was a pleasure.
Greg Tariff
May 26, 2021
5
they listen to your needs and are respectful of your budget and time.
Patricia Symons-Olivas
May 25, 2021
5
Thanks for your service and I will definitely revisit for my car again
Samuel Lee
May 25, 2021
5
Had a great experience there. Was treated very nicely
George Seoud
May 25, 2021
5
Outstanding customer service. I got a good deal from them
Mustafa Ziai
May 24, 2021
5
My advisor Anthony is very helpful.
Andrew Marquez
May 21, 2021
5
Tedi Mansour provided great service. He was very knowledgeable and straight to the point. He didn’t try to push a sale on to me which I appreciated. I would highly recommend this dealership.
Marisa Taita
May 20, 2021
1
Very disappointed with MERCEDES-BENZ. I owned three Mercedes in the past and was bring my E350 to this site for service A and spark plug replacement. Although the service manager was nice to explain that their parts and hourly rate go up due to Covid-19 situation, he charged me $1,900 which includes >$1,500 labor fees. This is ridiculous. He told me the hourly rate is $235. The invoice translates that it took 6 hours+ to complete the maintenance. Are you kidding MB’s royal fan like me? We know how many hours to perform the service A and spark plug change because I had three MBs and knew the cost from dealerships. I would give negative feedback and won’t do any business with them. I will also tell people not to.
Kyle Weng
May 19, 2021
5
Second time I have used MB of San Jose for service. These guys take care of you and deliver above and beyond what you would expect from the Mercedes brand.
Barry Adams
May 15, 2021
5
My service advisor Bill Beller was able to schedule the service on my Sprinter van around my schedule. Great customer service and spotless facilities!
Dave Whaley
May 14, 2021
4
They did a good job fixing up my car but upon looking at the diagnostics on what my car needs I see they missed two issues which Shouldve been on the list which are my fog light on the right doesnt work and my left license plate light is malfunctioned when I turn on the car these are the first two messages I see on the infotainment system which I dont know how the technician missed ...... It makes me be skeptical on having them work on it
senor H
May 13, 2021
5
Thanks to the friendly helpful crew in sales department. Especially, Tedi Mansour & Gurwinder Singh. This is my experience during the purchase process. After the purchase..... The dealership is not interested to keep their promises and the customer service department totally ignore your concerns.
Seejo Jos
May 11, 2021
5
The dealership staff are great,Bill Beller was very helpful. That being said the AutoNation Emails telling me I need service are not helpful. I responded to an email to set up an appointment but when I arrived at the dealer their system didn't have any record of it. So I give Mercedes Benz San Jose a 10 out of 10 score, AutoNation gets 0 out of 10.
no name
May 9, 2021
5
Danny Salinas my service specialist is amazing. Unmatched attention to detail and professionalism.
Reddy Kalakoti
May 9, 2021
5
Customer service is great, the professionalism that the repair was done on my sprinter it is amazing not only the repair also the time that they took to finish the job
Roberto Castro
May 7, 2021
5
I was very satisfied with customer service on san jose dealer. Anthony was very helpful and professional on the service for my car.
Ashor Sharlo
May 5, 2021
5
They really went above and beyond to get me in a new Mercedes Benz!
Mari Salinas
May 4, 2021
5
Bought my second E63 last night! My first time at this Mercedes dealership and were only coming here going forward! It was amazing! The guys made it awesome! I was looking to sell my old one first. Then lease a new one. They made it happen! We coordinated everything over email and the phone, so I didn’t have to bring my 2 year old with me to the dealer for an all day excursion! When it was ready, we were there for about an hour! And the icing on the cake, they helped me take out and install the car seat! I live in Dublin, near a competitor dealership, where I bought my second car from, and I didn’t even attempt to go there. You guys. This dealership is legit. Qaise and Cizo and Mansoor were all amazing! Already ready for my other cars upgrade! Made this mama happy!!
Tina Marie Pasternak
May 3, 2021
5
Great attention to details. Happy with service
Anand K
May 2, 2021
5
Excellent service, quick responding for warranties coverage Full tank replacement. After job done has free car wash.
To Lam
May 2, 2021
5
Quick, Friendly, Excellent customer service.
Emerson Eleazar Erazo-Guillen
Apr 30, 2021
5
Their services is excellent every time I bring my ML350 for service. Their reps are very accommodating and listen carefully on my concerns specially my advisor, Donny Salinas he’s been my advisor for a while now. He gave me a price upfront after my car has been diagnosed and we discussed. And my car has been released after fixing the problem on time as promised. On this last visit, Donny Salinas even spare his time to drive me home because I don’t have any alternative ride to go home. My niece is only available after her work. I have to leave my car in pickup the following day to complete the work. Thank you so very much Donny I really appreciate it you have a good heart and your selfless act of kindness. There is no words to express my appreciation to you. On all the excellent services I gave you a solid score of 10 the highest.
Amy Ebreo
Apr 30, 2021
5
Jose from service center ?????????? Very nice store great customer service
Juanita Aviles
Apr 30, 2021
5
Excellent customer service. Unfortunately I had a longer wait than expected but the service advisor kept me up to date and expedited getting the material needed to complete the work from another location.
Jerome Messina
Apr 30, 2021
5
Positive experience all around. There was social distancing and everyone was pleasant. Extra effort made to make sure that my wait time was minimal.
Prabodh Ratnaparkhi
Apr 24, 2021
5
My tech, David, was professional and courteous. I dropped off my car for an annual service and he was very upfront and honest about the process. Thank you, David!
Amy Vuong
Apr 24, 2021
5
First Mercedes Benz purchase, bought all the extra warranty although its brand new , you should come and visit this dealership and test drive your new Mercedes Benz, you will not be disappointed..
Nelia
Apr 19, 2021
5
Quick and easy- very professional- wash and clean inside was a great touch!
Mark Dargert
Apr 19, 2021
5
Car dropping and pick up was fast, agent was helpful and sat correct expectations.
Wilber Taina
Apr 17, 2021
5
My experience in the past has been very positive. I took my Sprinter in for the 2021 emissions system update. They accomplished the changes and delivered it back to me before their estimated completion date. Very Satisfied.
Thomas W Anderson
Apr 16, 2021
5
Very efficient experience. Only took one hour for all the process then we get the car. In other stores, it took us 3~4 hours.
Veronica
Apr 16, 2021
5
Jose Arellano is excellent. He takes very good care of me every time.
Gwen Ng
Apr 12, 2021
5
Intermittent problem with the driver assistance systems ? covered by extended warrantee. The service advisor was super helpful. I came away from a multi-visit intermittent electrical problem (the bane of automotive service) with an enthusiastic recommendation. More generally, I had a positive experience when I bought this 2016 C300 from MBSJ, and they've provided great service ever since.
Russell Williams
Apr 11, 2021
5
It was a great experience, I got a car easily and is the one I like.
Jose Cantu Gomez
Apr 11, 2021
5
Excellent customer relations. The required services and repair options were explained clearly and thoroughly.
Stephen Gardner
Apr 10, 2021
5
Overall Jose did a fantastic job of taking care of my daughter’s car. He always completes the work with-in the timeline that was promised. We also appreciate the complimentary car wash.
C300Cabr.
Apr 8, 2021
5
Very friendly and knowledgeable
Francis Staden
Apr 5, 2021
3
The service was completed as promised. However, I had unusual difficulty in paying for the service and retrieving the vehicle. The cashier was occupied with some other activity away from her desk even though there was a line of customers waiting to pay. Even after chasing her she wanted to do something other than process the payments. It took me over 30 minutes to pay and retrieve the vehicle. This is totally unacceptable for this class of dealership.
Chris Bajorek
Apr 5, 2021
5
Great service! The service manager was very nice and courteous and professional. I definitely recommend this dealership to all of my friends.
Omid Larijani
Apr 4, 2021
5
Overall David take care of my car what needed to be fix including recall which I don’t expect that it will be done that day.he did above and beyond. He is very knowledgeable with the issue . The only thing I was not happy about was the air noise which cannot be fix due to Mercedes defect?
Sue7777
Apr 1, 2021
5
This is my 3rd car purchased for this year, best experience I’ve ever had purchasing a car. Paradorn Albert Sumner was Paitent and didn’t pressure us to buy anything. I took me coming back 3 times before making a deal. This is the guy to go to!
Blake Carpenter
Mar 27, 2021
4
Nice and clean facility. Adviser know his stuff. On time delivery as promised.
Ted Wong
Mar 25, 2021
3
Service customer service needs improvement not all staff
RB
Mar 24, 2021
5
Facility is impeccable and follows pandemic protocols. Definitely my go-to place for maintenance services.
Marc Martinez
Mar 20, 2021
5
Really great all around we experience, all the staff were nice especially Mansoor I would recoomend this dealer to anyone
Bee Vang
Mar 14, 2021
1
Buying experience was not good, it took to long to get me approved, I ended up paying more for the car than I expected t okay. Should have bought it from a different dealership! The car has small dent o the driver door, they promised to to fix it and took it in 2 times, but they never fixed it. Both times, I left with nothing done to it.. I?m not happy with the over all experiences.. only till... Last service on my car was excellent!
Jennyffer So-Chheng
Mar 12, 2021
5
I brought my Mercedes C300 Cabriolet in for a recall repair. I was very satisfied with the service and speed of the fix. I even got a car wash.
Ronald Fredianelli
Mar 11, 2021
5
The service was superior and really exceeded my expectations. Daniel Salinas was my service manager and did an excellent job. It was a situation where squirrels had eaten the main electrical harness under my hood and Daniel helped arrange for the insurance adjuster to come out and quickly resolve the situation by ordering the parts from Germany and installing them promptly. In addition he enabled me to get a courtesy vehicle to help me out during the time I was without my e300. My service experience has always been top-notch at San Jose Mercedes. And I attribute that mostly to Daniel Salinas. He's a true professional and gets things done the right way the first time.
Robert jones
Mar 10, 2021
5
Purchased my 2021 GLE AMG 63S from Antonio Walker. He’s awesome. Made this transaction smooth and easy. I never even stepped foot in the dealership, as I live in Los Angeles. Antonio made it happen and even had the car delivered to my house! Moner Afschar in finance made it super easy too. He got me a great interest rate and had all the paperwork FedEx to my house. This dealership rocks! Thanks guys!
Missy Young Gomberg
Mar 7, 2021
4
The service representative did a superb job helping with the process
Edwin Gamayon
Mar 6, 2021
5
Bill who was my service manager is the best. He is honest and very reliable
Marty Lydon
Mar 5, 2021
5
Danny was fantastic!! Very thorough and knowledgeable.
Karen Walker
Mar 5, 2021
5
From the moment I pulled up to the dealership, to the moment I left with my own car I was given ROYAL TREATMENT. My Service advisor Daniel Salinas greeted me the moment I pulled up to the service area, was super friendly and informative. I was in for a major service, he explained the work involved. Everyone from Jose who had the loaner car ready and walked me through the intricacies of the vehicle, to the Cashier was friendly and professional. The work was done expertly and the pick up of my car was just as easy and handled just as expertly as the drop off. Danny Salinas and the rest of the Staff are a credit to this company and will keep me coming back for years. They have made me a lifetime Mercedes customer.
Tod Fryfogle
Mar 2, 2021
5
Always a pleasure doing business with Mercedes Benz.
Geward Araneta
Feb 20, 2021
5
Service provided by Ramsin Betsarkis was good. The facility was clean.
Yinglin Liu
Feb 17, 2021
5
Wow what amazing customer service! Mercedes-Benz of San Jose treated us like family. I will be doing all my services here!
Mariah Gardner
Feb 17, 2021
5
Very accomodating!Process of purchasing done with ease.
Juan Clata
Feb 17, 2021
5
Jose Plasencia- Arellano is the best. He was VERY helpful with getting our car serviced and making sure it was retuned on time and spotless!
Michele Mattman
Feb 16, 2021
5
Recently, I have a recall service here , and I am very satisfied with this service. Jose helped me through the whole process . I definitely recommend this place to my friends.
Lihua Fan
Feb 15, 2021
5
I did the 3rd service for my mercedes-benz glc-300, it's a good experience especially at this pandemic period. It's 5 star as previous services
Chun Li
Feb 15, 2021
5
The service staff was very helpful and promptly provide quick updates about completion of service!
Sameer Patil
Feb 12, 2021
5
IT was AWESOME. Ramsim was awesome. He kept me appraised every step of the way and went above and beyond to make sure everything was right and that I was 100% satisfied.
1231234
Feb 10, 2021
5
Very smooth buying experience. Friendly and accommodating salespersonel.
Roger Daniels
Feb 8, 2021
5
Always enjoy coming in for service as I know Bill will take good care of me and his team does great work on my Sprinter van.
Barbara Wahli
Feb 5, 2021
5
Jose is an awesome Services Rep. Very pleasant and took great care of me...
Berry Adams
Feb 2, 2021
5
I have been working with Danny Salinas of Mercedes San Jose for many years for service needs of my multiple Mercedes . He is always helpful, timely, attentive and explains the needed work. I strongly recommend Danny to everyone who is looking for Mercedes service.
Parveen
Jan 24, 2021
1
Very bad...not sure what they fix., Service adviser did not even call me when my car was completed. The worst part is my radio was not working when they returned. They recommended to change my tires either, this is funny because my tires is only 6 months old and maybe driven 1300 miles on it😂
Beverly
Jan 18, 2021
5
Jose was very helpful and understood my needs. My car feels like it's in good hands.
W John Guineau
Jan 18, 2021
5
As always, excellent service. Service advisor, Danny Salinas has been very helpful and provided excellent service.
Rommel Sanchez
Jan 16, 2021
4
As soon as i got to the site at 7am it took no longer than 15min when someone came and ask me what i was there for and assist me with my needs
RaudelMaria
Jan 15, 2021
5
Great service. Super friendly and helpful. Car was ready when promised. Nice and shiney. :)
Suzikew
Jan 14, 2021
1
DISHONEST. This place lacks transparency. I bought a 2016 forester that had passed their “precise inspection process,” and came with a warranty. Either they knew it had a leak and did not disclose, or they did not actually do the thorough inspection that they had claimed to do. When I brought it back, they tried to pass it off as a “seepage” which they refused to fix. My independent mechanic assured me it was a leak, not a seepage, and either way it was only going to get worse. The sad thing is, if they had disclosed it, I might have still considered keeping the car because it was a really good price (although it had a lot of rust and needed a lot of maintenance- things I was prepared to accept buying a used car). Unfortunately, I could not do business with them because I lost trust that they would honor their warranty if something else went wrong down the line. I do have to genuinely thank the finance guy though, because if it were not for him leaving such a bad taste in my mouth, I would not have been suspicious enough to leave it at the dealership until I could have my mechanic look at it. Here is why: 1.) He was friendly enough, but also said some things that I perceived as condescending: -He interrupted me several times to say “no, no, you’re wrong.” It seemed like he wanted me to question myself. -I was reading a section of the contract carefully. He acted quite impatient while I was trying to get clarification about a point, and told me several times, “You’re not listening.” He actually just wasn't answering my question. -I am pretty sure either a ‘dear’ or a ‘sweetie’ came out of his mouth 2.) Finally, I kept trying to get what I had agreed upon with the manager in writing, and he did not want to do it. It was 10:30 pm on a Saturday night and the manager was no longer there. The manager agreed to extended the 250 mile money back guarantee to a few more miles, since I live 2.5 hours away and wanted my mechanic at home to take a look at it. At first, he said they were really strict on the 250 miles, and then he insisted it was ok if the manager said so, but would not put it in writing. He kept saying “trust me”, and “you have my word.” Why not just put it writing then?
Liz T
Jan 12, 2021
4
Good customer service and professional technicians who worked on my car.
Huy Le
Jan 10, 2021
5
The purchase process for our new 2021 GLA 250 with Chester was great. He explained each package well, and kept us updated when our car was ordered, being built, and being shipped. When our car finally arrived, Chester shared our excitement and made sure everything was all set to bring our new car home. I absolutely love my new car and would definitely reach out to Chester if I had any problems or wanted to buy a new car. Recommend this dealership to everyone in San Jose if they're in the market to buy a new Mercedes Benz or used car!
Shannon Lam
Jan 4, 2021
5
Thanks Joe for helping us leasing a new car. He is very friendly and helpful. A great experience!
Jingwen Yin
Jan 1, 2021
5
They were absolutely amazing especially Danny. Very curtious and professional.. Will definitely come back.. Great job
Michele Aimen
Dec 30, 2020
5
Professional, courteous. Service consultant (David Truong) very helpful and encouraging.
VicnCel
Dec 29, 2020
5
Jose was very helpful and gave me a lot of information on what was done to the car. Great guy to work with. Gave me a good experience and kept me up to date with everything that was going on.
Samuel Rodriguez Lopez
Dec 28, 2020
5
Went and for a complimentary pit stop . Happy I did found out my car needs to be fixed thank you mercedes for that .
Silvina
Dec 21, 2020
4
Buying experience was excellent. Everyone was helpful and friendly. Unfortunately, our new Sprinter Cargo Van had a couple of minor issues that we discovered within the first few weeks. The heater was working properly, the connection of the smart phone to the screen wasn't working either. We had to go to get warranty very soon. Once there, service provider didn't seem to know how to treat clients. He wasn't disrespectful but he wasn't courteous either. After having the van for two days (luckily we didn't need the van at the moment), they told us that repair was going to take longer because the part was in Germany and they needed to order it. So they gave us another van to use in the meantime, which was very useful. The van took longer to be ready than we were told. We had to call to find out though. Once ready, we had to find the salesmen, who is very thoughtful, knowledgeable, and helpful to receive the appropriate help from the service department. Apparently the service department don't really know the product yet. Oh well, we are only humans right? So, we had to wait for two more hours at the dealership even though they had told us it was ready.
Luisa Marroquin Zapata
Dec 18, 2020
5
I took my 2014 GLK350 Truck for a recall of an airbag and software upgrade. I did have to wait an hour after I was called that my vehicle was ready for pick- up.
Gloria Fernandez
Dec 15, 2020
5
They provide excellent service from the drop off greeting through the car pick up. A go to service solution
Jennifer Yu
Dec 13, 2020
1
Purchased 05 expedition online as is with cash and was told vehicle was in perfect condition. Vehicle was delivered with considerable body damage which should have been disclosed. Signed sales contract on 11/13/20 and still have not recieved copies of paperwork. .
Mario Martinez
Dec 12, 2020
5
Bought a used car from Mercedes Benz of San Jose. Sales associate Qaise sold us the car and provided great customer service. He had the car detailed and even filled up a tank of gas before we took it off the lot! Will definitely buy another car from this dealership!
J Chin
Dec 10, 2020
5
Friendly and excellent customer service! The representative always inform of the status of my vehicle and let me know what they are working on.
Garrett Dang
Dec 10, 2020
5
Thank you guys so much for the nice service to my car Service advisor David and his team :)
Solongo Ganbat
Dec 8, 2020
5
Jose Arellano is a very nice guy, willing to explain and willing to give us his cell number so we don't have to go through the Receptionist's holding and transferring process. I had referred a friend to lease and also referred her to Jose too. She also likes Jose's service.
Garlen Han
Dec 8, 2020
5
They did everything possible for me to walk out with a car , thank you !
FMateos
Dec 6, 2020
1
The car I wanted wasn’t on the lot when I arrived despite confirming that morning. It seemed like a bait and switch situation. I also stood around for at least 30 minutes before anyone helped me, despite asking for help from three separate people. Overall, terrible.
Dan
Dec 6, 2020
5
Bring the car in for the recall service and get it done fast.
Service
Dec 5, 2020
4
I have reservation and have engine oil changes, thanks , good service.
XINLI LI
Dec 5, 2020
5
After an initial scheduling snafoo through the call center, I dropped my vehicle off using their late drop service. To my pleasant surprise, I received a call at 10:30am the next morning to say my recall work was complete, my car was being washed, and I could pick it up in 30min. I received text reminders of my upcoming appointment, personalized care from Micah and David, the work was done quickly and the impact to my schedule was minimal. I picked up a freshly washed and vacuumed car and could not have been happier.
Candace McMillion
Dec 4, 2020
5
After an initial scheduling snafoo through the call center, I dropped my vehicle off using their late drop service. To my pleasant surprise, I received a call at 10:30am the next morning to say my recall work was complete, my car was being washed, and I could pick it up in 30min. I received text reminders of my upcoming appointment, personalized care from Micah and David, the work was done quickly and the impact to my schedule was minimal. I picked up a freshly washed and vacuumed car and could not have been happier.
Candace M
Dec 4, 2020
5
Our service representative was excellent. He was friendly curious and informative.
Linda Sanford
Dec 3, 2020
5
Cizo was extremely friendly and helpful to work with! He took the time to understand what I needed help with, and found a way to get it done. Thank you Cizo and team!
Vishakha
Nov 30, 2020
5
Good services. The advisor is really helpful and good working. Recommend this dealer for service and maintenance.
Ruoqi Yan
Nov 27, 2020
5
Jose, is my service representative and he is someone you can trust. I can drop of my vehicle and know that it will be taken care off with my best interest in mind. Thank you, Jose.
Hector Mora
Nov 27, 2020
5
Jose Plasencia-Arellano service advisor keep me updated and advise me for next service. Excellent customer service. I would highly recommend. Thanks for washing my car.
Nick
Nov 25, 2020
5
Excellent service, Explained the service and completed in time. thank you Jose.
Nick
Nov 25, 2020
4
The whole process was super quick and easy! I love my e-class , thank you !
Alan Huynh
Nov 25, 2020
5
Detailed explanation not what needs to be done and attention to every detail you mention at the time of arrival and follow up on the things discussed earlier. What else can make your service appointment better ? -->Good customer service is cherry on top of everything!
Mallikkande
Nov 23, 2020
5
Was scheduled for a service for my car on Saturday. Customer service consultant did a great job addressing my needs and answered all my questions. Facility was clean. Everyone wore face masks...Overall, great experience!
Sheena Gupta
Nov 23, 2020
5
The best place for baying and service the car! The best General Manager Stan Mojaisky and advisor David!
Slava Milner
Nov 20, 2020
5
Excellent customer services, professionalism, and courteous.
Erkis Zarabozo
Nov 14, 2020
5
The team at the Capitola facility for Mercedes-Benz is a great team very caring supportive and especially in today's time of social distancing still very friendly. They have completely taken care of me in my vehicle on every occasion I want to thank Danny Salinas and his team for all of their hard work and effort.
Sheila Shaw
Nov 13, 2020
5
Their courtesy, the pick up and delivery service, and of course, the car 🚗 wash!
Barbara Chadwick
Nov 11, 2020
3
Historically for countless years I bring my car at the Steven Creek branch in San Jose but since I bought my current car from the Tully branch in San Jose I brought my car to them for a B1 service. There is night and day difference in terms of car handling and customer service. My car has an off white color seats and carpet so it requires utmost care to avoid and minimize all kinds of dirt or stain. When I came back to pick up my car the guy who drove it didn?t have car seat and carpet on the driver side covered with paper to serve as a barrier and avoid possible accidental stains during service which is a standard at Stevens Creek branch . I noticed the carpet on the driver side right lower potion of the foot brake had this black stain . When I pointed the stain the guy was defensive and said ?that was not me? and started walking away and didn?t appear he cared. I had to tell him this is unacceptable then he called my representative and representative had it cleaned quickly. When I got home mark stains still were visible from maybe shoes of who handled the car while doing work with the car. The stain is one and accidents do happen considering the almost white color seats and carpet but I simply didn?t feel the top notch customer service at this branch. This branch might benefit from having additional training on the the essence of customer service based on Mercedes Benz standards. Lastly, I am in health care and having a barrier between the car seat and carpet would also be appropriate if we were to consider our health scare situation at present.
C Budgie Bautista Amparo
Nov 8, 2020
5
The service advisor and his team performed excellant repairs on our C300 by replacing the entire headliner due to bubbling of the rear two corners. We are very happy with the result. A loaner was provided for the three days that our C300 was being worked on. Highly recommended this dealership as we have leased one Smart fortwo in 2013 and purchased a new 2016 MBZ C300 from them.
CT Cheng
Nov 6, 2020
5
Excellent Service!!! easy to get the DEAL DONE, no hidden charges. . .
Elimar Basilio
Nov 4, 2020
5
Excellent Service. . . Easy to get deal done, no hidden charges. . .
Marianita Basilio
Nov 4, 2020
5
best price and friendly service
Ky Nguyen
Nov 3, 2020
5
This is the third straight lease from MB San Jose, and Joseph Ngo is the reason why. His exceptional customer service and "can do" attitude make buying a car a smooth as possible. He listens well and educates you on the process the entire way, all the while making the busing process feel like a warm welcome. MB of San Jose is lucky to have him. I will continue to buy from him.
John Costello
Nov 3, 2020
1
Just purchased a AMG GLE 63 in August. Noticed the weather strip and frame around it was damaged. Made appointment with service department over 3 weeks ahead and was guaranteed a loaner car. At time of appointment they didn’t have one and no shuttle service either. Had to reschedule, which I did. Waited another week, dropped off car but they only fixed weather strip. The trim around it was wrong color and car has been at dealer for 4 days now. This is what you call bad customer service.
Martha Figueroa-Maldonado
Nov 2, 2020
5
This was my first time visiting Mercedes Benz of San Jose for a regular maintenance on my C300 recently purchased, and I have to admit, it was the EASIEST experience I’ve ever had with getting something done to my vehicle! As soon as I arrived I was greeted immediately and was on my way out in no time. Service Advisor, Jose Plasencia-Arellano is who helped me, he was very welcoming, informative, and extremely helpful during this whole process, and kept me updated with any updates on my car. Overall, I had an excellent experience and am now aware of the hassle free atmosphere when it comes to car maintenance. Thank you!!
Adam Arias
Oct 30, 2020
5
Best experience ever in a dealership. The saleman was top shelf quality.
Valencia Nunley
Oct 30, 2020
5
Jose my service advisor took care of my problem, Did a professional job again for me to arrange to have my car serviced, and showed excellent concern about my time.
Louis Poulos
Oct 28, 2020
5
Very satisfied with the service here. Highly recommended!
Thanh Bi
Oct 26, 2020
5
Good service and recommend. Recently I had my Mercedes serviced there needed 2 rear shocks observer replaced but was charged 5 hours for labor that I may say is over charges. A good mechanic will not take 5 hours to replace unless there were other issues which was not mentioned to me. I was not happy with that but I talked to the service manager and he gave me some discount thanks
Parlesh Kumar
Oct 26, 2020
5
Always a no hassle stop. They are helpful, polite, And friendly. I was so surprised when I got in my car to leave and found they had washed and had also cleaned inside.
Kathy
Oct 25, 2020
5
This dealership is very attentive to their customers and offer a pleasant experience when purchasing a car. My particular service advisor was truly dedicated to excellent customer service.
Sally Hunt
Oct 24, 2020
5
Really satisfied with your excellent services.
Ed Simeon
Oct 24, 2020
5
You are always polite and helpful. Thank you & I really appreciate you washing my car. What a nice treat.
Kathy Carroll Earnshaw
Oct 23, 2020
1
Poor repaired. They repaired the scratched and repainted the bumper that caused problem of sensor. It is not safety for drivers .Then taking long time to replace the bumper
Hung Nguyen
Oct 22, 2020
5
My Service Provider, Jose was excellent. He discussed how long my service would take and answered all of my questions. He greeted me with a smile and asked how my day was going.
Charles Mesrobian
Oct 22, 2020
5
Mercedes-Benz is awesome!! They always take care of my car issues and I don’t have to pay anything for it since I purchased all of the extended warranties that were offered to me at the time of purchasing my S550!! Thanks Micah
Irma Garza
Oct 21, 2020
5
My service advisor Jose was very helpful and patient.. all around good guy.
Tien Nguyen
Oct 19, 2020
1
I received recall follow up notice in September 2020. The recall was for sunroof glass. I had a very good experience with Daniel Salinas for a prior recall, so I contacted MBSJ. I explained clearly to the scheduler, I would need a loaner while this recall work was performed and was told the earliest she could guarantee a loaner was 10/12/20. Arrived on 10/12/20 for the appointment, to an empty service drive thru and met briefly with Daniel who went over and looked at the vehicle, tagged it. When I asked about the loaner, he abruptly informed me there was no loaner. I started to explain and he stated flatly, no loaner. They are all out -first come first serve and then snapped “ you don’t get a loaner for this repair - it’s only an hour” in the process of leaving, my fiancée tried again to explain to Daniel that maybe speaking to staff that schedules and he just brushed him off, which escalated to some choice words from my fiancé. Not appropriate, of course but this is where it landed. Rescheduled service with another MB dealer, it was clearly explained that no loaner would be provided but they would check the car first to see if the recall was applicable. Arrived to a packed service bay, immediately was approached by service personnel and he explained the recall and then stated that initially they did offer service loaners due to clients would need to leave their vehicle and the time to check. Then realizing a good portion of the vehicles did not need the glass replaced - bingo! He checked the glass and replacement was not needed for my car. On my way in less that 10 minutes. So, with that said, I don’t know what MBSJ planned on replacing in that hour they wanted me to sit and wait with my car? It’s clear there is a communication breakdown and customer service issues based on other reviews for this dealership, which may impact the Service Department. I’ve had recalls or service covered with loaners at this dealership before and stellar service from Daniel. However after this experience I will not return for service or purchase.
SJSharkey
Oct 19, 2020
4
Very expenseive for safety inspection and oil change $343 just for labor!!!
Jill Miller
Oct 19, 2020
5
Excellent services, fast responsive and went over each services it in detail. Car is very clean after the servuces.
Paul Kao
Oct 18, 2020
5
Danny Salinas, my service advisor is awesome. He's the best, and the service department does a great job with of keeping on schedule, so that the completion of each service is always prompt.
Diane Grant
Oct 18, 2020
5
José is a very caring person! He treats you like you were a personal friend or family. He is professional and gets the job done. I would recommend you ask for José if you won’t the best. Thank you again José. A AAA person. 👍👍👍
Diane Ward
Oct 15, 2020
5
My vehicle was recently in for service. The staff was professional, prompt, and efficient. They communicated with me from start to finish. My car was clean upon return. Everything was to my satisfaction.
Randy Cisneroz
Oct 14, 2020
4
“Great " Great buying experience. Great cars with rare features. I would definitely go back for my next car.
LoveMyGLB
Oct 12, 2020
5
Daniel Salinas at service dept has outstanding customary care traits. He is the reason why I come back at your service Dept. Danny is an asset to your company!!! Please keep Him employed ??
Nelson Japlit
Oct 12, 2020
5
I had a dispute with Autonation which took a lot of my time and energy. But, at the end the General Manager of Mercedes Benz of San Jose helped me resolve the issue and reimbursed the financial losses. I really appreciate the hard work of Stan and his staff😊
Behrouz Haghighi
Sep 29, 2020
5
Excellent service.Truly recomended
Christina Gallar
Sep 21, 2020
5
Very good service! Danny is one of the good ones!!
My Nguyen
Sep 21, 2020
5
Brian was great! He was thorough and service was shorter than expected. Free lunch was given to other customers and I while we waited for our service to be completed. Facilities were clean. Mask policy was enforced. No complaints.
Solande Louis
Sep 20, 2020
1
8/27/20 1st visit Engine Light-Cleaned a mouse nest under hood-sent home; 2nd Visit: 8/31-Engine light returned. Apptn. 9/1 they changed spark plugs, 9/18 Engine Light returned, Left messages for Brendan, Supv Scott and main #. As of 9/18, I have not heard from anyone. This repair shop have failed to repair my car.
Sylvia
Sep 19, 2020
5
Good service, Friendly staff
Catherine Woods
Sep 18, 2020
5
Great quality of work and responsiveness. Seamless interaction with Jose, and he was very understanding and flexible.
BijinMathew
Sep 18, 2020
5
This very good car and service very nice I will come again end hope find the new car
Ut Nguyen
Sep 16, 2020
5
Joseph Sanfilippo did a great job! I don't write many reviews, but this is well warranted. I was first impressed with "Joey's" communication. Email, phone, and text, he was there for me even on his days off. I really knew what I wanted and he did not try to upsell me at all. He was able to get me a vehicle from another dealership in a day. I bought the car in less than 4 hours. Joseph and Finance Manager Dusan were both fantastic. Joseph has even been keeping great communication with me on the car weeks after I bought it. I didn't even spend $50k, but they treated me as if I bought an S Class. I'm very happy choosing Mercedes and very happy with Mercedes-Benz of San Jose.
John Patrick
Sep 16, 2020
5
Service agent was very polite and made me feel very important. My car recall items were repaired promptly and took reasonable time to complete it. I will take my car back to this location for more service.
Grover Sanchez
Sep 10, 2020
5
This dealership is one of the best I am dealing with. Everybody knows their job and provide excellent customer Services.
Benjamin Buensuceso
Sep 9, 2020
1
They wanted to charge me $1100 to drill out a sheared bolt (due to another dealership doing poor service) but assured me that the other dealership "might" pay for it. Made me call the other dealership to get them in touch but were unable to come to an agreement over the course of three days. Poorly secured my DEF tank and charged me $400 for doing nothing I hadn't already done. Also, only go to this dealership if you really enjoy being on hold and having your calls not be returned. Never had a worse experience at a dealership in my life.
Grace Jones
Sep 4, 2020
5
Awesome customer service from Jose in the Service department!! Really helpful!!
Laura Contreras
Sep 2, 2020
5
If you're car shopping at Mercedes-Benz San Jose, ask for Qaise. I was a bit hesitant to purchase a car from Mercedes-Benz San Jose since I live a few hours away, but Qaise was willing to FaceTime me to show me the car I found online. He was professional, answered all of my questions, had my car delivered to me in a timely manner, and kept me updated throughout the whole car buying process. I didn't even meet Qaise in person and I was extremely happy and satisfied with the customer service I received, that's how awesome he is! I spent about 2 months car shopping and Qaise was the first salesmen that wasn't too pushy, he was always looking out in my best interest. I truly felt that he wanted to help me make the best decision. Thank you so much for making my car buying experience a pleasant one. Qaise, you are the BEST and I can't thank you enough! Keep up the great work! P.S I'm loving my new car!
Karina M.
Sep 2, 2020
5
My advisor Danny Salinas communicated very well and advised along the minor service I was scheduled for.
Michael Aning
Sep 2, 2020
5
Ramsin was very professional, he made me feel like we knew each other for a long time. He took the time to explain everything to me. He got back to me on a timely manner and with the right answer.
Juan Quezada
Aug 27, 2020
5
Amazing support and very transparent. Process was super quick!!
Krishna sai
Aug 26, 2020
5
excellent customer service
Tram DO
Aug 24, 2020
5
Customer service was great and they kept me up with updates.
Samuel Rodriguez Lopez
Aug 18, 2020
5
Excellent service. Jose explained everything that needed to be done (I had had battery problems and they changed the battery) I also had the car serviced. Part of the service was to sanitize the car as well, which I am very pleased about.
Anupama Dani
Aug 17, 2020
1
Do not buy cars from Mercedes of San Jose!!!! They have the worst customer service. I bought a used car from them on May 16, 2020. Unfortunately no fault of Mercedes of San Jose, the car was totaled 3 days later. My insurance company is ready to pay out 2 mons ago but can’t since the lienholder has not received the title from DMV because Mercedes of San Jose has not filed the ownership transfer papers. Been trying to contact Mercedes of San Jose, left messages and told them the problem. Absolutely no response or simple call back. I’m in insurance limbo, paying car loans on a totaled car because Mercedes of San Jose did not complete their initial responsibility and can’t be bother to complete their responsibility since the car sale is completed.
Archie Manley
Aug 13, 2020
5
I am a long time frequent customer. I trust both my service advisor and the chief master mechanic to provide all my recommended repairs. Both who have earned my loyalty. This visit, I wasn?t charged for a gas leak which turned out to be overfilling the tank.
Christopher Chun
Aug 10, 2020
4
I really like the dealership under Beshoff but my first experiences under Auto-nation didn't seem nearly as friendly. But my recent encounter, I got a much more amicable service advisor and was much happier with the visit.
Anthony Gerst
Aug 9, 2020
5
As soon as we got in the lot we were welcomed by sales associate (Qaise). He was very helpful and listened to what we were looking for. He made the experience of buying a car fun and exciting while still being informative. We had car shopped for 4 days and this was our best experience we had while looking. Once we decided which vehicle to finance (GLB 250), the finance manager was honest and tried his best to get us a great deal. Our sales associate also helped us set up our apps to manage our payments and up keep of car as well as remote start it with phone. The manager even called us after a few days to make sure how we were enjoying our vehicle and if we had any questions. At the end of the process we were extremely thankful and excited to drive off with our new vehicle!
Tony Ocon
Aug 4, 2020
1
It has been over 2 months & the Financial Manager has not even made an attempt to work with MBFS to have my 2nd contract updated. I have been contacting MB SJ, MBFS & MBUS; nothing has been done.
Thanh Nguyen
Aug 4, 2020
5
Fast service , service man José is easy to talk to and my car is very clean when delivered to me. MBZ repair service is very accommodating to me as a disabled elderly customer. Thank you very much.
Deanna Corpuz
Aug 4, 2020
5
My experience of buying a new vehicle was excellent from this dealer. Tedi Mansour from the dealer helped me with the entire process He is great.
Han Lin
Jul 30, 2020
5
My advisor followed up with a call on status of service and vehicle was ready when promised. To my surprise an exterior and interior Cleaning was completed included tire dressing. Very happy to see this.
Katybloom
Jul 29, 2020
5
I had a great experience buying a new vehicle from this dealer. Tedi Mansour from the dealer helped me with the entire process. He is excellent.
Han Lin
Jul 29, 2020
5
My service adviser was great and helped me with the warranty item that needed to be replaced on my GLC. I waited for my car since a loaner wouldn't be supplied for this repair. I came in around 7:45am and left close 11am... They also did a quick check on my car and made sure everything was up to date and happy. That being said a few things they need to work on: - Afternoon I drove up and and the person that ask you what you need couldn't find a service adviser for about 10 mins, he kept asking the ones in there office and they all said they were busy until he grabbed the one i am using now coming back from the garage shop. Glad I got this guy. - Car was promised around 10am, but when I walked out my adviser told me it was done being repaired and was off to be vac'd and washed 🙂 he said about 15 to 20 mins and after 30 mins I asked where my car was and he call on the raidio to find out it had been sitting at the car location, so he told them to rush the car and they did, but now my clean windows came back with water left on parts of them which dried with water spots, so I have to clean them again. It's a nice service but wasn't worht the extra 45 mins I had to sit around and wait. - The waiting room was nice, but needs to be setup better for 6' distancing and turn the other TV's on so customers don't group. - I drink Decaf and only the 1 of the 2 machines serves it and the bean bin was empty, in fact many of the whole bean supply bins were low or empty, needs to be stock when customers are coming in at 7:30am - Lasty the hand sanitizer was empty going out the door to the pickup bay Weds night and Thursday day... would have been nice to have some since the waiting area is semi high traffic of course. Just a few things that need improvement... TY
Owen West
Jul 24, 2020
5
I bought my new Mercedes at San Jose Mercedes-Benz dealership. And I went back for service yesterday. As always people are very pleasant to work with. Especially Brian Woods at service team who is very knowledgeable, pleasant to answer my questions and very helpful. I?m very happy with his excellence customer service. Will definitely go back. Thank you!
Helena Guan
Jul 22, 2020
5
On time, good fast service, clean car returned and friendly staff!!
Barbara Williams
Jul 16, 2020
5
Very good experience. Antonio Walker is very helpful and cordial.
Binayak Acharya
Jul 16, 2020
5
Look for Will Eugenio, respectfulness trustworthiness and knowledgeable about the your need for new Toy. Thanks Will..
Pol Jun
Jul 15, 2020
5
First time Mercedes owner and my new friend Ramsin Batsarkis made everything quick and painless when it came to needing service. Fully recommend seeing him if you ever need service. 10/10 from me. See you soon Ramsin, I need new wheels soon.
Lawrence Macedo
Jul 14, 2020
3
MBrace entertainment still not working dealer advisor blames MBrace Mercedes, Recive a call from MBrace and advice to take vehicle back to dealer again, now I'm going to a different dealership.
Mario Rodriguez
Jul 14, 2020
5
My service tech Jose went over all paper work with me before they started my service. Jose kept me informed on progress of my service. I got a loaner car which was so helpful because I live in Morgan Hill and needed the car for errands.
Darlene McDougall
Jul 6, 2020
5
I was really impressed with my last visit to the Mercedes Benz San Jose Service department. Brendan Barth was exceptional and he showed that customer service really matter to him. I got frequent updates to my car and made the experience really easy for me. My only constructive feedback is to make sure that your folks at the cashier and loaner team wear face masks. I was a bit shocked that nobody at that department inside was wearing them and it made me uncomfortable.
Paula Aveleyra
Jul 3, 2020
1
Worst communication issues I’ve ever encountered at a dealership in my entire life! They don’t know their product, they don’t pick up phones, they don’t have answers to basic questions anyone would ask them. My question to them is this: what DO you do all day except not study your job?
Brett Kiesel
Jun 26, 2020
4
The recall issue was dealt with and the wash on the car looked good. The only issue I has was scheduling the repair. I had to call in 3 times as they kept saying someone would call to schedule the work and never did. I get it's covid times but return the call at some point.
matthew johnathan modzelewski
Jun 25, 2020
5
Always exceptional service from the staff who answer calls and transfer to the people making call backs. Service techs are great. Fast service top notch.
Christina O
Jun 23, 2020
5
Thank you very much for the service! Thanks to Ramsin for doing an excellent customer service and extra considerations on the situation. You are an asset to the company!
Josefina Baltazar Griffin
Jun 22, 2020
5
Jose was a very courteous service person. The place was clean considering COVID situation. The car was serviced, washed and the carpets vaccumed. I've been servicing the car at MB San Jose since we bought it in 2017.
Sridhar Vajapey
Jun 17, 2020
1
I found a preowned GLE43(designo white on black/porcelain interior with PP3) on Autotrader over a week ago and since last week have been trying to contact the salesperson Toufic. With this being a unique unit I had to resort to looking out of state. I wanted to see the CPO papers and if all checked out wire payment and have vehicle shipped to me in Central Florida. I have never in my life had such a horrible experience trying to spend my hard earned money! I don’t know if being an out of state buyer the salesman just didn’t take me seriously or if he was just lazy. He never furnished the information and as of today the unit is sold. I worked for Mercedes for a long time, and my husband currently works for a Mercedes Benz dealer- this experience does not embody what a Mercedes client should expect or accept- I wouldn’t expect this lack of communication at a Honda dealership! I’ve never left a negative review about a dealership in my life because I know how important internet reviews and surveys are and after this I feel compelled to let everyone know how slimey this dealership was! I also tried reaching out to a sales manager last week in an effort to wrap up the deal and never got a call back.
Kristina DiSpigna
Jun 17, 2020
5
Nice place with friendly and professional people. On time for service and support. The on-line reservation seems surreal as no response from the dealer afterward. Perhaps you should remove it?
Dong Nguyen
Jun 17, 2020
5
Very good they are awesome they will update u whats goin with ur ca
Luke Datiles
Jun 12, 2020
5
As it should be. Nice, considerate and professional. Social distancing covered. Even without an appointment the experience was great! Kudos to all of You! Keep it going for others too!
Gabor Gran
Jun 11, 2020
5
Nice building in a nice area with great customer service. I would recommend Danny for all your service needs. He took good care of my vehicle! Will be back in 10k. Thank you
Daniel Irby
Jun 9, 2020
5
Took our (CPO) E300 to have "Auxiliary Battery Malfunction" addressed. Danny Salinas and Al Ossello took care of everything! We got ourselves a cup of Pete's and strolled the lot. Everyone was very friendly and being cautious about COVID distancing and protection. Danny explained they replaced the Auxiliary battery, corrected the tire pressure, performed multipoint inspection and complimentary wash and vacuum ready to roll.... Thanks Danny and Al. 👍
Bhret Graydon
Jun 8, 2020
5
My Sales Representative, Tino was excellent as was their GM, Stan M. This was my 5th MB purchased from 3 different dealerships in 2 states and have had very good experiences but dealing with Mercedes Benz of San Jose was the best experience of them all. No pressure from Tino and excellent customer service by Tino and Stan. I wouldn't buy a car from anywhere else than this dealership.
Charles Mesrobian
Jun 2, 2020
1
Worst service department possible. 0 stars are recommended here. Once again Mercedes-Benz of San Jose disappoints. One would think after 3 times I would learn my lesson, not me, I'm a sucker for punishment. Let me give you some backstory so you can relate to my review. This prior year, 2019, Mercedes-Benz of San Jose performed the campaign Takata Airbag Recall for C-Class vehicles. They did mine. 6 months later I get Airbag Malfunction display in bright red display, and it appeared randomly over the next few months. That's the backstory. Fast forward, I brought my car into Mercedes-Benz of San Jose today to have them fix or repair the new Takata airbags they installed last year and to avoid a disastrous explosion in my face from this Malfunctioning Airbag warning. The customer service advisor, Micah Caplan, explains it will cost me $235 to diagnose what I just told him and if there are further repairs needed there will be additional charges...WTF. How blatantly dense are these guys, I just explained to him that Mercedes of San Jose installed these new Takata Airbags just last year and he wants me to pay for the diagnoses and repair for the shotty work that they did. Pathetic and unprofessional. This is the main reason this place gets such horrible reviews. Inexperienced and lack of real customer service advisors. And to top it all off, after the $235 they didnt fix anything, the airbag Malfunction is still present. Another $235 car wash.
Mike Alonzo
May 22, 2020
5
Very happy with service. They were professional, on time and helpful.
Rosalynn Adams
May 22, 2020
5
Everything was perfect accept for the call center. I left 3 messages, to call me back, and none got returned.
Judith Bates
May 22, 2020
5
since I purchased glc300 from this store, I bring my car to service every year, service is very good.
Xiaole Yan
May 21, 2020
5
Always had a pleasure working with the sales advisor and finance dept. Very accommodating and service dept is very responsive. I have been there repeat👌 customer since 2016 till now.
Dinah Kalambakal Hernaez
May 18, 2020
5
My advisor is very professional and very accomadating. The service is very timely. They picked up and brought my car home as expected.
Emy Herrera
May 15, 2020
5
Great staff, great service, great experience. The service team treats my vehicle as if it is their personal vehicle. Thanks Danny and team
Steve Wehrle
Apr 22, 2020
5
I can’t express how happy I am bringing my car in to service at Mercedes Benz of San Jose, the excellent service and treatment I get from my service advisor Danny Salinas is amazing. He always goes above and beyond, as well as keeps me updated on my vehicle. There isn’t anywhere else I’d take my car.
Martin
Apr 19, 2020
5
I WAS SO GLAD THAT BRYAN BONDOC IS STILL MY SERVICE ADVISOR. I DON?T THINK I WILL BE ABLE TO ?DEAL ? WITH SOMEBODY ELSE IF HE GOES BACK TO FINANCE DEPT. HE IS ALWAYS VERY ACCOMODATING, HE DOESN?T TREAT YOU AS A CUSTOMER BUT A ?FAMILY?. AND FOR ME, THAT TELLS YOU A LOT ABOUT THE CHARACTER OF A PERSON, AND THAT IS VERY IMPORTANT .
Semoneth Bonilla
Apr 13, 2020
5
Mua bán thủ tục nhanh chóng, tiện ích
Cecilia Tran
Mar 22, 2020
5
Nice staff and great customer experience!
Xin Liu
Mar 18, 2020
5
Great customer service. Highly recommended for the care of you MBZ!
Dorothy Lopuck
Mar 4, 2020
5
Very well taken care off. My 2008 E63 airmatic suspension gave out took it in and its being fixed at the moment. Clean facilities even the restrooms are in excellent condition. Waiting room is superb very pleasant experience.
Cesar De Santiago Castro
Feb 25, 2020
5
I noticed a GLE whose specs I liked on their website and selected it to set up a meeting. I was promptly contacted by their internet sales manager (Tedi Mansour) and set up an appointment. when I arrived, the car was prepped, ready and waiting for me to test drive. It was immaculate, and I thought it was the perfect car for us. We ended up leasing the vehicle and the entire process was painless and simple. Tedi was extremely knowledgeable about the features of the vehicle and a real pleasure to work with throughout this process. There are probably 6 or 7 MB dealers closer to my home than this one, but it was well worth the drive and I would love to work with them again.
Ed
Feb 20, 2020
5
Micah in service is wonderful! Very helpful and always lets me know the status of my vehicle. Tells me all the great offers and explains the service needs of my vehicle. I appreciate the friendship I have created with this dealership and with Micah. I would not have it any other way. Thanks!
LaChelle Tellez
Jan 31, 2020
5
Johan made our day when we sold our 2009 Chevy Silverado to the dealership. We wanted to adopt him because of his sense of humor and ability to make you feel comfortable. Thank you Johan! You will never be forgotten... Darlene and Murray... See you in Missouri soon? 💗
Darlene Morris
Jan 31, 2020
5
My service reps have rocked! Brendon was this week's man of the hour, and altho' I'm a bit frustrated at how many times it took for them to find the true "cause" of my issue, THIS time it got resolved and will hopefully keep me away for all but "normal" servicing for quite a while...
Marie Therese Theriault-Ortiz
Dec 30, 2019
5
Bill Beller always goes above and beyond to make sure you’re taken care of. Our Sprinter van is now over 7 years old and still take it to Mercedes Benz of San Jose even though we don’t have to and have other fine options. Thank you Mercedes Benz of San Jose and Bill Beller!
John K. McKay
Dec 23, 2019
5
Jocob service supervisor is very experienced and professional, i can rest assure my car for their service. I will definitely go back for service And refer my friends
Sara Liang
Dec 16, 2019
1
My wife has been taking her car to the Mercedes dealership in San Jose, California on Capital Express Way for the past 2 years for maintenance issues. On 12/4/19, (service # 3838409)the mechanic at the dealership found a nail in one of the tires that caused a slow leak. The service advisor Justice told my wife that she needed a new tire because it was unrepairable. He also mentioned that it would cost around $400 to replace, but she refused to buy it, due to the high cost. And because she did not go along with his suggestion to get a new tire, they let her leave the shop, with the tire pressure only being 18psi. So they were not concerned with her safety. We took the car to a nearby gas station to put air in it. The next day, I took the car to Costco to get a new tire, however, the service advisor at Costco said that the tire was repairable and they fixed it for $15.00. The mechanic and service advisor at the Mercedes dealership are not honest people. They tried to sell my wife something that she did not need and when she refused, they put her life at risk, when she left the shop. Driving on under-inflated tires is dangerous and can cause the tire to overheat, which can lead to tread separation and a nasty accident. Your employees are not ethical.
Phi Ho
Dec 6, 2019
5
Yes I recommend to the for the service come to Merceds-Benz San Jose.
Priyan Perera
Nov 25, 2019
5
Good service and job was completed on time
Philip Chew
Nov 23, 2019
5
Excellent service and staff are very friendly and helpful.
Rita Tung
Nov 19, 2019
5
Thank to (Neo) Anil Pasha for finding the van of my dreams.
Matt Cullins
Nov 12, 2019
5
I highly recommend coming to visit this fabulous dealership. From the phone conversations to my visit & drive off was the best experience I’ve ever had. Joe Ngo, was amazing! He listened to what I needed & came through with a wonderful car for me. Thanks so much you guys for taking good care of me :)
Laura Maemone
Nov 12, 2019
5
Overall the experience was a good one and the entire experience was completed in just a few hours.
New car purchase
Oct 14, 2019
5
After months of looking for the perfect car, we purchased a 2019 E450 cabriolet here! I got the price I wanted for my beautiful dream car! The staff was extremely helpful and super gracious! Stan, the man, was truly THE MAN! Thank you all for making my transaction seamless!
Vicki Miller Chambers
Sep 28, 2019
5
take care of your automobile.
Joe Lopez
Sep 24, 2019
5
Very pleased with the courteousness provided by service advisor.
Victor Elena
Sep 16, 2019
1
Fire the whole management team!
Jim Ketchum
Sep 14, 2019
1
This dealership has showed zero interest in making things right after they accepted responsibility for the issue. The GM delayed signatures and caused hardship for my daughters family and has left them without a vehicle that fits there family of 6. Be careful when choosing this dealership, they show no urgency in making things right.
Jim Kruder
Aug 1, 2019
5
I called on a Monday and they took me in on Tuesday and in 2.5 hours my car was ready to go and freshly washed. I caught up on emails while waiting with free coffee.
lindaHa
Jul 6, 2019
5
Go and see Jose Perez at sales for your next Mercedes Benz. He is a kind hearted sales man where he can be trusted.
Hogan Lee
Jun 12, 2019
5
I have been a loyal longtime client for over a decade. I must say if it was not for the stellar customer service I receive throughout the organization I would have left a long time ago. In comparison to other car organizations Mercedes has never made me feel uncomfortable or less than, but always more like family. I have never had any car issues or concerns and as a busy mom on the go that’s very important to me. Keep me satisfied!
MommyOf2
May 30, 2019
5
It was excellent. Bryan Bondoc was extremely helpful and helped me to resolve my issue
San Jose
May 29, 2019
5
Very knowledgeable about the cars I was interested in!
Marie Sanchez
May 27, 2019
5
Helpful, on time, I will return! April was great
Scott Thomas
May 17, 2019
5
Great service! The process was easy and quick! I recognize Joseph Vu for the excellent service he showed and rendered! I
Mary Midori Fang Refuerzo
May 2, 2019
5
I cannot say enough good things about Mercedes-Benz of San Jose. We worked with Van to purchase a new Mercedes and processed our financing with Erick who walked us through the process. Mercedes-Benz of San Jose really delivered so much so that we have already decided we our coming back next year to get my wife a new Mercedes.
Erik Camacho
May 2, 2019
5
My service was excellent, quick & professional. My advisor Danny Salinas was the best and I thank him for his assistance.
Rose Gordon
Apr 25, 2019
5
I am very satisfied with the my B Services at Mercedes-Benz of San Jose. We brought two cars from this dealership hip, and are ver happy with the cars and services.
Stephen Hsieh
Apr 24, 2019
5
They do great work and are very caring
Ash Mirza
Apr 23, 2019
5
Great service department. Brian is wonderful and always provides excellent customer service. Repairs were done on time and looked great.
Jessie Spencer-Cooke
Apr 19, 2019
5
Johan, Manny and the entire team at the Mercedes Dealership were very courteous,professional, helpful and kind. One of the best auto buying experiences EVER!
dmartinca
Apr 8, 2019
5
I brought my E350 for 15K service last week. My advisor Rodney Crookes was so friendly and professional. Rod gave me a good care and was so satisfied with my service at MB of San Jose. Dung Cao
June Cao
Mar 9, 2019
5
They were very helpful and thoughtful. Even though I asked tons of questions, they always delightfully answered. I was very pleased and satisfied with them.
Jessica
Feb 14, 2019
5
First time visiting the location in San Jose for an airbag recall ! excellent customer service from the appointment making to my service & Tony Diaz very professional driver to take me back to my work place. Overall I’m a very satisfied customer , Danny Salinas provided excellent work I would definitely recommend you guys Margarita P.
Mago Solorzano-Pinto
Feb 1, 2019
5
It is always a good experience to bring my car for service at this dealership.
Edddiew
Jan 31, 2019
5
This is my third Mercedes I have , I loved it , people of San Jose very professional, friendly and done wonderful jobs , I ‘m very happy with their hard work , thank you so much !
LC Hoang
Jan 25, 2019
5
Bought used MB, excellent customer service, salesman professional, positive, no pressure- great buying experience. Car cleaned - looked like new!
Frank Lindquist
Jan 24, 2019
5
Answered my questions about the service and no kick marks on my drivers door panel.
Talley007
Dec 3, 2018
5
Excellent overall
Juan Walker
Nov 6, 2018
5
Overall a very pleasant and efficient experience.
Sarvi Asemi
Nov 5, 2018
5
Prompt, friendly...I will be going back again!
Lynda Peyton
Oct 26, 2018
5
Great dealers and great price, will introduce my friend to get cars here as well.
Liu Wenyu
Oct 26, 2018
3
After many years on the list waiting for parts and cancelled appointment because parts were not available at the last moment, I was finally called in for service. During my service I was informed that not all parts were available after all. It appears that besides the air bag replacement, the SRS unit also needed replacement due to incompatibility with the seat belt . Now i have to make another return appointment to finish the recall service. Why bother to have me come in without all the necessary parts on hand?
daddyalman
Oct 22, 2018
5
I brought our Sprinter van here for service and miscilanious issues. Even though the van is a work van, dirty, and 10 years old I was treated as though it were a brand new vehicle. Amazing customer service. Bill really makes a customer feel confident that their vehicle is recieving the highest level of service without a lot of upsale talk.
Thumper Fitz
Oct 19, 2018
5
I have brought both of my cars in for services half a dozen times in the last 5 years at this dealership. My experiences has been none other than satisfaction. The staffs were professional, courteous. My cars were always done on time, washed, and never had an issue. Andy Nguyen
Andy Tram
Oct 8, 2018
5
Since the first day in 2016 when I walked into Mercedes- Benz of San Jose, I have experienced nothing but EXCEPTIONAL SERVICE. Many companies talk the talk but never walk the walk about putting their customers first. BUT, Mercedes- Benz of San Jose TRULY DOES talk the talk and walk the walk. Based on my experience, Osvaldo Yanez, Danny Salinas, Jose Renteria, Alfred Te, Mike Risucci, Frank Walsh, Joseph Ngo, Darrell Abrams and Mike Widergren just to name a few of the advisors and salespersons I have encountered over the past 2 years at Mercedes- Benz of San Jose, have all not only given myself and my 2016 CLA 250 nothing but the best going above and beyond my expectations but also have been attentive and willing to help find a resolution to any needs or concerns I may have presented to them. Mercedes- Benz of San Jose EXEMPLIFIES the TRUE MEANING of Customer Service.
Natalia Kissoon
Oct 7, 2018
5
I went for service B. I had Danny as the service rep. He even took care of a handbrake problem I had. It was a good experience
Shubhra Sarkar
Oct 3, 2018
5
I came in without an appointment to get the Adblue filled. The were only two service writers, but the manager took care of it. I had to return later in the day to get the message reset. They found someone to handle that.
Ted Buszkiewicz
Oct 2, 2018
1
They could at least return phone calls to find out what my issue was. And to echo another reviewer, they can't be bothered to show any consideration of peoples' time. I will not get into details here but middle managers and staff won't even back their own salespeople so you can bet they won't back you.
Charles McCall
Sep 19, 2018
5
Excellent
Curtis sloan
Sep 12, 2018
5
I purchased a beautiful Honda CR-V from this dealership's used car inventory on September 1, 2018. From my initial contact via email until I drove the car off the lot, my salesperson, Chi (Rex) Luu, and my finance manager, Erick Cahue-Diaz, were attentive, thorough, professional and respectful. They were totally focused on me, not taking calls, not reading or replying to texts while in my presence, and were willing to work with what I wanted out of a car and how to pay for it. Having read so many negative reviews about other car dealers' staff, I was somewhat apprehensive about how the staff at MB of San Jose would approach customers, especially older people, like me. I was so pleasantly surprised. They took the time. The deal was completed. I went home a happy and pleased customer. Well done, gentlemen! Who knows? Maybe my next purchase will be a Mercedes from MB of SJ with your help! One never knows.
jgoujon
Sep 8, 2018
5
BEST SERVICE I HAVE EVER HAD. I got a speaker problem for my C250 coupe. I could hear some pretty obvious static sound when i play music. I first bring it to Stevens Creek. And people there said i might have a sensitive ear, and they're not able to hear any problem. I even considered making a doctor appointment to see if there's something wrong with my ears. And then i invited some friends to hear it, and everyone hears that. From this point i know there must be something wrong with the speaker. I then bring my car to MB of San Jose. To be honest, i didn't have any expectation on that. And i went there during a weekend, after 5:00pm, so the service department is closed already. But still, people from the sales department helped me a lot, get into the car, and hear the speaker problem with me. And of course, they hear that as well. So after setting up the appointment some days later, people from sales also helped me to contact the service department, to tell them what he heard, so that service people would have a better idea when i drop off my car later. At the day of the appointment, people from service did hear the problem and order a new speaker for me, and replace the old one, and it fix the problem. One more thing i like about this dealer is: I went to stevens creek twice, each time they said they're able to fix the car by the end of the day. And then they send me to work with Uber. But each time, around 4:00 pm of that day, they call me and tell me they're going to keep the car for more days. And they don't mentioned anything about the courtesy vehicle, or uber during these periods....But at MB of San Jose, they ask if you need a courtesy vehicle, and they don't want to keep your car over night so that your routine driving won't be disturb. To sum up, everyone here, including sales and service, they're very friendly and helpful. And the queue is always shorter than the one at stevens creek. I would come here for service only for the rest of my days, adios stevens creek.^^
Wei Deng
Aug 31, 2018
1
Truly one star dealer for car service, Details and customer service, I hate this place, unfortunately the other Mercedes dealer ( Stevens Creek of San Jose) had same owner that's means there's no competition between 2 dealers, I missed Beshof Mercedes Benz Of San Jose.
Atoor Ebrahimi Azar
Aug 28, 2018
5
My family and I have had the best experience in customer service and support from the Team at San Jose Mercedes Benz Stan and The team are head and shoulder above all the other dealerships we have done business with. Danny Hamady
Danny Hamady
Aug 16, 2018
5
Service Rep for my older sedan, Danny Salinas, listened, was attentive to issues with the MBZ and followed through as agreed, with phone call updates. Diagnosis was done correctly, and problem with suspension was fixed. Danny Salinas focused on customer, me, and the car. Yes, it was expensive; MBZ dealerships are, as are factory spec. parts. I would recommend Mr. Salinas and service dep't based on this and other, similar excellent service experiences with my Sprinter, with Service Rep. Bill Beller. Mr. Beller also has gone out of the way to make sure service needs and any problems are addressed. I don't expect miracles, but I expect attention to customers' concerns. Both of these service reps. know how to do that. Ben Stolpa
Ben Stolpa
Aug 14, 2018
5
Brian Bondoc was my service advisor and I got excellent customer service.
Mr. Ramos
Aug 9, 2018
5
I went for a callback campaign for my C-class. The issue was fixed within an hour. The waiting area has WIFI, so I was able to work from there without any problems. The service was very good. They also clean my car every time I go there inside and outside, which is really nice.
Alen You
Aug 6, 2018
5
Work was performed as promised
????????
Jul 27, 2018
5
Friendly and very knowledgeable staff.
Chuck Bailey
Jul 14, 2018
5
Great service
Ed Bowman
Jul 4, 2018
5
i love this place, from service advisor Bryan Bondoc and Yvonne i just walk in today to install the plate number in the front and they dont hesitate to help me, thank you guys you are awesome. keep up the good works and God Bless!
Dlanor Sallivorag
Jun 30, 2018
4
I like it reverse good
Henry Le
Jun 22, 2018
1
They don’t care about customers. I waited 3 hours to get into the Finance Office. Some of that time could have been spent going over my new vehicle, but no. When I finally got out, the salesman helped me link my phone and that was it. The wash job was equally as bad. The entire middle of the roof was still covered with dust. I thought Mercedes Benz was the best or nothing…maybe it should just be nothing. Then it broke down on my way home. Power steering hose came off, had to wait around so it could be towed back. I asked them to clean all the power steering fluid off. They told me they didn’t have a power washer and would do the best they could. Apparently, their best was to leave puddles of caustic power steering fluid under the hood, along with a greasy rag. I guess they wanted it to catch fire, too. It would be nice to feel appreciated for sticking with Mercedes. In the past few years I have bought a Metris, 170 wheelbase high roof Sprinter, 2014 E350, and this one, a 2018 4x4 Sprinter. This was my first experience with Mercedes-Benz San Jose on Capitol Expressway. For future purchases, I will only go to Fletcher Jones in Fremont where the quality of care from the time of purchase to any services I’ve had has been outstanding.
Amanda Deurloo Dahlgren
Jun 21, 2018
1
Pathetic Service from Mercedes Benz San Jose. Avoid buying a car from this dealership leave alone servicing your Benz. I was subjected to a lousy service on both occasions in 2017 and 2018. He always has a uninterested look on his face and never explains anything and is always not bothered on what I had to say. The loaner department is even worse than the service department. I waited about 45 mins to get a loaner and the they said with an angry face that we dont have any loaners and will get you to enterprise for a car. I wait for another 45 mins at Enterprise for an approval from Benz loaner Manager. My service advisor said he called me several times about picking my car but I never got any calls. He lies all the times. I had referred two of my cousins get GLE's from your dealership but will not recommend any one going forward. Enjoy your lousy way of treating the customers.
Mihir Kanojia
May 3, 2018
1
I leased a B250 from AutoNation MB dealer in SJ last year. I negotiated lease terms with Sales via email over several weeks. Once agreed, I came into the dealership and confirmed the lease terms and test drove the car with the Lease Manager. This included verifying VIN of the car against the lease quote. I arranged to pick up the car the following day, so that it could be prepped and I could arrange for drop off. The next day, I was informed that the lease did not apply to the agreed to car. I had to spend 3 hours renegotiating the lease to get the car. After I drove it home, I noticed the pressure was about 10psi low on all tires. When I reported this to Sales the following day, instead of an apology, I received a lecture on effects of cold weather on tire pressure. I next noticed that the car had problems with delayed charging. Over the next several months I made many attempts to get help in resolving the problem and was passed back and forth between Sales, Product Concierge, and Service. I was told multiple conflicting stories and in the end the problem was neither fixed nor explained. I sent two emails to the General Manager requesting help in resolving the problem, and both were ignored.
tireguy92
Apr 29, 2018
1
I leased a B250 from MB of SJ last year. I negotiated lease terms with Sales via email over several weeks. Once agreed, I came into the dealership and confirmed the lease terms and test drove the car with the Lease Manager. This included verifying VIN of the car against the lease quote. I arranged to pick up the car the following day, so that it could be prepped and I could arrange for drop off. The next day, I was informed that the lease did not apply to the agreed to car. I had to spend 3 hours renegotiating the lease to get the car. After I drove it home, I noticed the pressure was about 10psi low on all tires. When I reported this to Sales the following day, instead of an apology, I received a lecture on effects of cold weather on tire pressure. I next noticed that the car had problems with delayed charging. Over the next several months I made many attempts to get help in resolving the problem and was passed back and forth between Sales, Product Concierge, and Service. I was told multiple conflicting stories and in the end the problem was neither fixed nor explained. I sent two emails to the General Manager requesting help in resolving the problem, and both were ignored.
Chris_RWC
Apr 29, 2018
1
I got a new battery and an oil change and it cost almost $600 ($580). and on top of that they fired all their shuttle drivers and I was taken home in an Uber they provided. I liked them much better when they were Beschoff. Sadly I will be looking for another service option.
Damon Tarver
Mar 13, 2018
5
Very pleasant car buying experience. The price is phenomenal! The staffs are very nice!
Qili Wang
Feb 28, 2018
5
Had to run a purchase within a tight schedule and Tony and Joey helped out with the whole process without any hassle. Great price and great experience.
Zhilong Chen
Feb 6, 2018
5
Both the service advisor and technician were very polite and helpful. They were very knowledgeable and professional.
TeeZee408
Nov 27, 2017
5
great staff and great service. My service manager Bill Beller gets 10 stars.
Louis Eales
Nov 18, 2017
5
Their customer service was excellent! They answered all my questions, and kept in touch with me in every step of my repairs. They also put me in a beautiful loaner car while the repairs were being made, and for that, I'm grateful. One less stress I had to worry about. I big thanks to Danny, who took great care of me!
Elizabeth Felix
Nov 17, 2017
5
I was hesitant to deal with an Auto-nation dealership due to their poor customer service overall. But it seems like things have changed; or possibly changed at MB of San Jose. I am truly satisfied to the fullest extent a customer can be! Very professional service department- and thanks to Frank for his awesome support. Frank and his team deserve flying stars!
Vala Moghadam
Nov 14, 2017
5
Ever since I purchased my Smart Car here I’ve had the best service at a dealership. I actually ended up with a car with problems but you guys had checked it and fixed it no problem. I’m glad you guys have those loner cars too so even though my car took some time to get fixed I didn’t had to cancel any of my plans.
Kevin Gutierrez Guzman
Nov 8, 2017
5
Took me years to decide what type of car to buy I went to different car dealers and test drive their cars but in the end I went with my E300 mercedes red color and now l know I made the selección we went to two long trips and it makes a big difference that’s why I always recommend to all my friends to the best and you never go wrong
Pedro Y Teresa Sanchez
Nov 6, 2017
5
they were totally outstanding with the represent and the service. would recommend mercedes benz would recommend mersdes benz sera. anybody
Angelo Benassi
Oct 12, 2017
5
Awesome customer service!! Daniel Salinas was GREAT!!!
Lakerskb
Sep 29, 2017
5
The entire experience of buying my new Mercedes here was top notch. From my excellent & attentive salesman, Johan, all the way to Joey, my product concierge who went over all the specific car details with me and even followed up with an email to see if I had any questions about the car once I brought it home. Will definitely be frequenting Mercedes Benz of San Jose for all of my future Mercedes needs.
Gdpppp1
Sep 18, 2017
5
The service was good and the service advisor, Frank Walsh, was very professional.
velma400
Sep 7, 2017
5
We're glad we went to MB of San Jose to purchase E300. The salesperson Evan gave us good shopping from going around the lot and help us find specs that we wanted online with no pressure at all from pricing, financing and availability. Their Tech concierge Joey is very helpful in answering our questions & needs.
Manny Q Lim
Sep 6, 2017
5
Great dealership. We purchased our GLE 350 there. Great staff. Just had our one year service.
Larry Breniman
Sep 1, 2017
5
My buy experience was very enjoyable! I have recommend the SJ Mercedes to my best friend!
Judy Talley
Aug 26, 2017
5
Got a GLC two weeks ago. The sales associate Ed, finance manager Marco and product concierge Joey were super nice, professional and responsive. Highly recommend this dealership!
Hui-Ting Chang
Aug 10, 2017