12,000,000 Cars Sold to Happy Drivers

"It's nice not to haggle over prices. Their prices are good!"

-- Misty H.

"They got me in my dream vehicle. They listened to what I wanted and I felt heard."

-- Eloni T.

"Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour."

-- Tom D.

Come Experience the AutoNation Difference

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Recent Reviews from Mercedes-Benz of San Jose

I received recall follow up notice in September 2020. The recall was for sunroof glass. I had a very good experience with Daniel Salinas for a prior recall, so I contacted MBSJ. I explained clearly to the scheduler, I would need a loaner while this recall work was performed and was told the earliest she could guarantee a loaner was 10/12/20. Arrived on 10/12/20 for the appointment, to an empty service drive thru and met briefly with Daniel who went over and looked at the vehicle, tagged it. When I asked about the loaner, he abruptly informed me there was no loaner. I started to explain and he stated flatly, no loaner. They are all out -first come first serve and then snapped “ you don’t get a loaner for this repair - it’s only an hour” in the process of leaving, my fiancée tried again to explain to Daniel that maybe speaking to staff that schedules and he just brushed him off, which escalated to some choice words from my fiancé. Not appropriate, of course but this is where it landed. Rescheduled service with another MB dealer, it was clearly explained that no loaner would be provided but they would check the car first to see if the recall was applicable. Arrived to a packed service bay, immediately was approached by service personnel and he explained the recall and then stated that initially they did offer service loaners due to clients would need to leave their vehicle and the time to check. Then realizing a good portion of the vehicles did not need the glass replaced - bingo! He checked the glass and replacement was not needed for my car. On my way in less that 10 minutes. So, with that said, I don’t know what MBSJ planned on replacing in that hour they wanted me to sit and wait with my car? It’s clear there is a communication breakdown and customer service issues based on other reviews for this dealership, which may impact the Service Department. I’ve had recalls or service covered with loaners at this dealership before and stellar service from Daniel. However after this experience I will not return for service or purchase.

SJSharkey Oct 19, 2020

Never do business here! On Oct. 30, 2019, we took our car to AutoNation of San Jose for repair and received a loaner car. A day later, on Oct. 31, 2019, a lowlife shattered the front-passenger-side-window of the rental car to break-in, but there was nothing of value in the car to snip. We opened a Glass only claim with our insurance (Farmers), with a $100 deductible. On Nov. 1, 2019, when my wife returned the loaner car to AutoNation Mercedes Benz of San Jose, the service advisor (Mr. Jose P.), their collusion specialist, and my wife inspected the loaner vehicle, took some pictures and agreed there were no extra damages except the broken Glass. Therefore, AutoNation charged our credit card the $100 deductible amount on the spot. All of a sudden, after one month AutoNation decided to upgrade the Glass only claim with Farmers to a full collision claim without any notification or our consent. If AutoNation suspected the damage was more than just the glass, then they should have not charged our credit card for deductible on Nov. 1, 2019. On Friday, Nov. 29, 2019, (the day after Thanksgiving), we received a call from AutoNation requesting an additional $900 for the damages beyond just the glass. Before that day, we never received a call or letter from Farmers insurance notifying us of the changes to the claim status. On April 26, 2020, we received a letter from Credit Counsel, Inc., which is a collection agency hired by AutoNation, demanding a sum of $1001.34 to settle the claim. We are appalled by this action from AutoNation, especially in this time of pandemic and hardship! We immediately sent a letter of disputation to Credit Counsel, Inc., but they ignored our letter and they continue with their harassing phone calls and letter. I like to utilize the power of social media to alert consumers of the way AutoNation Mercedes of San Jose conducts its business and uses collection agencies to pressure consumes in paying fictitious and unjustified expenses

Behrouz H. Aug 9, 2020

They simply do not return calls after the deal is done turning a minor issue into a 2 month odyssey. Its mind boggling how bad they are at customer service. Once we signed our papers the sales rep came from his office to inform us he doesn’t have the spare key nor owners manuals. We were told the items would be shipped in 2 days. A week goes by we call, several times. Then its next week they’ll send the items. Nothing. They did send us a gift that was originally promised during the transaction but even that we had to remind them of. We call several times again. Then its ohhh we don’t have your items at all, we’ll order new items for you. A month goes by. We call. No return call. We call yet again. Then we were promised our car will be detailed and the manager will make it up to us, it was never clear what that meant. We call again. Oh the key finally arrived a few days prior. But no one called us. Finally with the key at the shop they offered to pick up our car, give us a loaner, so they could program the key. We were to get a full tank of gas and a detailing. After dozens of calls and broken promises I finally got a spare key and owners manual but of course no case for the manual. They couldn't even give me the missing valve caps that were promised. The car was NOT detailed. I had detailed it myself a week earlier (two hours of cleaning inside and out, I have all the pro products for this). I could understand since they are an hour away the car would get a little dirty on the outside but there was dirt on the inside. So ya another lie or forgotten promise. They didnt even put down the paper protective floor mats service shops usuado. Im throwing in the towel. I will probably own this car for 15 years or so, its a good car. But I will never get the owners manual case because its relatively minor and I simply cant deal with these guys anymore. Its like pulling teeth for every little thing. All of this drama because they could not keep good cash paying customers informed.

Joe Ghione Jun 8, 2020

Overall, we would not recommend this dealership. My partner had dealt with a salesman on the phone after finding a vehicle on the internet. We made an appointment for Saturday morning and drove down. Not even 10 minutes late to the appointment and the salesman sends a demanding text basically saying he came in early and where were we. Calm down! When we got there the vehicle wasn't pulled up, so we were told to go get a coffee/beverage while he went and got it. After that, we weren't really given any information on the vehicle, just given the keys to go for a drive. My partner knows vehicles and knew it was what he wanted so we said we would like to proceed with the purchase. I will also add at this time, our sales man never wore a mask and kept telling us "God Bless You", which was all around odd. We were told they would prepare the paperwork and to feel free to visit the vending machines. In order to keep this brief, I will say that from that point on, nobody made eye contact. We were repeatedly told they were almost ready for us to go back to finance, where we never went. Many different individuals came out at different times to gather signatures or ask for documents and then we wouldn't see anybody for an hour plus..... It was an unsavory purchase experience to say the least. After all that, the salesman told us they were cleaning the vehicle and it would be another 20 minutes!!!! UM NO bring us the damn vehicle so we can get out of here! They handed us an envelope that supposedly had "everything" in it. The only thing was the financing contract with NO CONTACT information of who the financier was! No copies of the other documents we had signed!!!! I have a distinct feeling that the experience of those purchasing higher end vehicles may be different, but that is not ok. Whether you are purchasing a $20k vehicle or a $200k vehicle, the purchase experience should be the same. Needless to say we would not recommend anyone utilize this dealership.

Erin Winter Jun 2, 2020

I flew in from out-of-state to purchase a specific vehicle. My time was not respected at the dealership. While waiting on the finance dept to call me back to sign paper work (on a cash transaction), my salesmen disappeared with the only key available to the vehicle for an hour and a half! I couldn't even get with the product specialist to obtain a lesson on how some of the functions of the vehicle worked due to the key being with the MIA salesman. The fact that it took over 4 hours of sitting around and waiting to execute five pieces of paper for a cash transaction is ridiculous. On top of that, I offered to pay via a federal wire transfer (amount was close to $100K) and this dealership couldn't even provide the necessary details required to receive a wire! Ultimately, I had to get back to my home state and fed ex a cashiers check. At the time of the transaction a "we owe" form was completed. It stated that the gas cap cover would be adjusted. When the car was delivered this had not been addressed. Conveniently the finance person who executed the "we owe" failed to include a copy of the "we owe" in my copy of documents. When I brought the car to my local MB dealership I was told that "Fit and Finish" are not part of the CPO warranty so the gas cap cover will not be covered by my local MB dealership. We also just discovered that there is a "cap wrench" needed to remove the wheel caps that is supposed to be included in the spare tire section of the car that is missing. Since this was a CPO car I was told that it is a standard CPO requirement to insure that any items that come standard with the car are included. I had been promised that the title to the car has been fed ex'd to me and when I received the fed ex it only included the missing owners manual and a non-programmed 2nd car key. I have asked multiple times to be contacted by the dealership and get a commitment as to when I would receive the title and can not get anyone to respond. Currently I have a $100K vehicle sitting in my garage that I can not drive because I can not get license plates for it due to not having the title. (The DMV will not issue any more temp tags). There are countless other items that I could site here but the bottom line is that this dealership is incompetent and has little respect for their customers. I will not make the same mistake twice and purchase another vehicle from this dealership or another Auto Nation dealership.

Tiffany Black Mar 4, 2019

BEST SERVICE I HAVE EVER HAD. I got a speaker problem for my C250 coupe. I could hear some pretty obvious static sound when i play music. I first bring it to Stevens Creek. And people there said i might have a sensitive ear, and they're not able to hear any problem. I even considered making a doctor appointment to see if there's something wrong with my ears. And then i invited some friends to hear it, and everyone hears that. From this point i know there must be something wrong with the speaker. I then bring my car to MB of San Jose. To be honest, i didn't have any expectation on that. And i went there during a weekend, after 5:00pm, so the service department is closed already. But still, people from the sales department helped me a lot, get into the car, and hear the speaker problem with me. And of course, they hear that as well. So after setting up the appointment some days later, people from sales also helped me to contact the service department, to tell them what he heard, so that service people would have a better idea when i drop off my car later. At the day of the appointment, people from service did hear the problem and order a new speaker for me, and replace the old one, and it fix the problem. One more thing i like about this dealer is: I went to stevens creek twice, each time they said they're able to fix the car by the end of the day. And then they send me to work with Uber. But each time, around 4:00 pm of that day, they call me and tell me they're going to keep the car for more days. And they don't mentioned anything about the courtesy vehicle, or uber during these periods....But at MB of San Jose, they ask if you need a courtesy vehicle, and they don't want to keep your car over night so that your routine driving won't be disturb. To sum up, everyone here, including sales and service, they're very friendly and helpful. And the queue is always shorter than the one at stevens creek. I would come here for service only for the rest of my days, adios stevens creek.^^

Wei Deng Aug 31, 2018

Show next 5 Reviews

Reputation score by peer group in the automotive industry as reported by Reputation.com.

Real Reviews of Mercedes-Benz of San Jose

12,000,000 Cars Sold to Happy Drivers

Come Experience the AutoNation Difference

Recent Reviews from Mercedes-Benz of San Jose

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