My wife has been taking her car to the Mercedes dealership in San Jose, California on Capital Express Way for the past 2 years for maintenance issues. On 12/4/19, (service # 3838409)the mechanic at the dealership found a nail in one of the tires that caused a slow leak. The service advisor Justice told my wife that she needed a new tire because it was unrepairable. He also mentioned that it would cost around $400 to replace, but she refused to buy it, due to the high cost. And because she did not go along with his suggestion to get a new tire, they let her leave the shop, with the tire pressure only being 18psi. So they were not concerned with her safety. We took the car to a nearby gas station to put air in it. The next day, I took the car to Costco to get a new tire, however, the service advisor at Costco said that the tire was repairable and they fixed it for $15.00. The mechanic and service advisor at the Mercedes dealership are not honest people. They tried to sell my wife something that she did not need and when she refused, they put her life at risk, when she left the shop. Driving on under-inflated tires is dangerous and can cause the tire to overheat, which can lead to tread separation and a nasty accident. Your employees are not ethical.

My advisor is Yousef from Mercedes Benz of San Jose. He was very patient and responsive. He was very willing to help. The process was smooth and he helped us find the right car.

I had the air bag recall service done on my C300. I called to schedule an appointment and dropped of the car to have the service done. It was ready within a few hours - the service rep called me with an update and when my car was ready. The service hours are convenient and the staff is very friendly.

My service manager, An Pham at the Mercedes Tully location was excellent! Very professional - provided me with a loaner as they needed the car overnight.

Great Customer service from everyone. Was greeted kindly the moment we walked in. Chester Lam was very helpful in helping us decide which vehicle to purchase based on our needs and budget.

Services was performed customer asked only It I fine No comments. Looking for future with discount services The cost so high

Yes I recommend to the for the service come to Merceds-Benz San Jose.

Good service and job was completed on time

This was our first experience selling a vehicle through AutoNation. We received great attention from the staff and a good price for our vehicle. We would recommend AutoNation as a easy way to sell a vehicle with little hassle. The only down sides were, we had to travel a little over an hour from our home to the nearest dealer, and it took about 2 hours for the paperwork and the check to be processed. Those were relatively minor issues in the long run and we are very pleased with our experience.

Excellent service and staff are very friendly and helpful.

Jose did a great job helping me to get my car done. Loaner car? Not happy about . I suppose to get at the dealer but they send me to Enterprise to get the loaner car. But the car was so big , so I was not able to go on my other appointment. The agreement when I purchased the car was misleading

Top notch customer service and detailed service. They managed to help me based on my financial circumstances and were very professional and polite all along the way. Will definitely refer them my family and friends and will come back to them for future purchases/leases.

This review is for the Service Department. I brought my 2014 CLA 250 in for its usual service. The technician who serviced my vehicle reported that all of my brake pads were inspected and in good condition, but that I needed to replace my battery. Following my service, I heard the sound of screeching metal for two weeks everytime I hit my brakes. I had a trusted friend/mechanic finally look at my car, and turns out my rotor was warped and my rear brake pads were running metal-on-metal (see photos attached of the newly purchased brake pad versus my brake pads literally down to the metal)! This means that at any given time my brakes could have given out, causing an accident to others or myself! I brought the car back in and informed the Service Manager, Scott, of this issue. They offered to make the repairs and did a second inspection, this time noting that the battery was in good condition and the brake pads required replacement (again, contradicting information from their initial inspection). This was an unacceptable performance from Mercedes Benz. The technicians who “serviced” my vehicle should be fired for their poor work. I am extremely disappointed and upset about this issue. My service advisor, Jose Plasencia was responsive, and did the best he could to rectify the situation. The service manager offered a 15% discount to repair my brake pads, but I was not concerned with any costs or discounts by that point. I am confident that the technicians simply checked off the boxes on the report as “completed” work, and I cannot trust that this is not a continued behavior amongst their techs for all general repairs. This is a huge safety concern for all customers! Needless to say, I will not be servicing my vehicle here again because I do not trust that the technicians are in fact thoroughly inspecting and advising customers as appropriate.

Thanks full to Stan general manager and to Daniel service advisor

Overall it was an excellent experience for our first time buying vehicle from this dealership. I would like to thank Mr. Sarabjit Singh who is the seller. I highly recommend Mr. Sarabjit for anyone who interests buying cars from this dealership.

This is a top notch place to have your cars fixed. Service was great and very accommodating, The General Manager, Stan is a real gentleman, and very accessible and helpful. Jose Arellano, wasmy service advisor and he went out of his way to help me get my oil change on time, and get a warranty issue resolved. Thanks for a great experience!

Thank to (Neo) Anil Pasha for finding the van of my dreams.

I highly recommend coming to visit this fabulous dealership. From the phone conversations to my visit & drive off was the best experience I’ve ever had. Joe Ngo, was amazing! He listened to what I needed & came through with a wonderful car for me. Thanks so much you guys for taking good care of me :)

I was received upon arrival. My requested works were done nicely ahead of schedules.

Worst customer service ever!!! Service adviser was Not listening to the customer and absolutely no explanation which was asked to check! Long long waiting for the adviser and less than a minute service.

Danny is great as always. Make sure you take care of him, he is great!!

Omed and his financial officers helped to get my dream car despite of my poor credit score. I really appreciated it. And they accepted my truck as what kelly blue book .com says.

Staff very friendly and courteous. Excellent facility.

I had the basic aervice done. Everything is very smooth. From getting a loaner car to being notified when the car is done.

This was my first Mercedes that I?ve purchased myself and this was a very good experience for me from the time I walked into the door to the time I left everyone was great.

The service department at Mercedes San Jose (Capitol Expressway) is world-class. For many years my service manager provided the best possible customer service. He retired and now Daniel has filled that gap. My visit yesterday could not have been any better. Thank you Daniel and team. Great job!!!

Very happy with customer service . Received my car on time

Overall the experience was a good one and the entire experience was completed in just a few hours.

The staff especially Joseph Ngo is the best! He made everything possible for my purchase of my new MB GLC at Mercedes Benz San Jose. Would definitely recommend my family and friends to come to this place for the purchase of the MB dream car👌

Excellent service and professional advisors . The facilities are old, time to upgrade

Very good purchasing experience and customer service.

After months of looking for the perfect car, we purchased a 2019 E450 cabriolet here! I got the price I wanted for my beautiful dream car! The staff was extremely helpful and super gracious! Stan, the man, was truly THE MAN! Thank you all for making my transaction seamless!

Today I come in for my service, I came in early thinking I would have got it done early but no, I sat here for 2 HOURS and my advisor haven't even come in and talk to me. So I started to ask around to found out this guy RJ is my advisor, and he said that he had call my husband and no one pickup, he even left a voicemail. I checked with my husband and he told me no one call or leave a voicemail. So they left my car stranded for 2 FKING HOURS. And now 1 MORE HOUR BECAUSE THEY SAID THEY WILL STARTED RIGHT AWAY. AND NO CARWASH UNTIL 10/1 because they had it fix.

take care of your automobile.

They kept my car for 3 days and never call me and at the end they did not fix the problem . I’m still waiting for their call if they will fix the car or not?

I had to call the dealer twice to know what was going on with my car and at the end I did not get my car fix.

Very pleased with the courteousness provided by service advisor.

Fire the whole management team!

I did service A at this dealer recently. Service advisor, Hirad Louyeh was very responsive and helpful. Free car wash and detailing was very good.

Harmon was a terrific salesman! it was a terrific experience.

Service contact Danny Salinas was great and very communicative. Car scheduled service was done on time and as expected.

I took my GLA 250 for the B3 50k mile service. I was given a list of thinks that needed to be fixed in addition to the basic B3 service. I was given and estimate of $5000 for the service which is outrageous.

I was absolutely satisfied with the service company has provided.

This is my third service visit, I had Gary Sheffield (I think) as my advisor, and he was the best!! He took care of the service and it's painless compared to the last two visits. Thank you.

This dealership has showed zero interest in making things right after they accepted responsibility for the issue. The GM delayed signatures and caused hardship for my daughters family and has left them without a vehicle that fits there family of 6. Be careful when choosing this dealership, they show no urgency in making things right.

Good Job, good job, I was treated very well and would recommend this dealership to anyone. Thanks for your great service and I will be back.

Awful service Service Rep was preoccupied with other matters. He left for an hour lunch without attending to his clients

I spoke to the GM and all the issues were addressed. Thankful for the commitment towards customer satisfaction , they completed all the work and inspected the vehicle again and detailed the vehicle to a good condition. I would have given a 5 * rating for quality if i didnt have to take my vehicle again.

The service rep who assisted me was incompetent and returned my car with all warnings unaddressed . He neither topped the fluids nor replaced fused bulbs.i have doubts if he even performed the service and necessary recall address ed. I spoke to the GM , who is customer focused and he had me get the car back in the workshop for a complete inspection. If i ever go back it would only be because of the efforts put in by this gentleman.

Bought 2019 gls450 in this dealer with Harman Singh. Harman did a good job in helping me to get to know the car better, suggested alternatives for the options that I need in the car. The purchase was a positive experience with no hassle. Thanks Harman!

I called on a Monday and they took me in on Tuesday and in 2.5 hours my car was ready to go and freshly washed. I caught up on emails while waiting with free coffee.

Bryan always gets the service perfect with my car. Very friendly and extremely outstanding service. Our family has purchased 3 Mercedes Benz from here. I would definitely recommend this dealership to all my friends and family.

Thank you Alison for making my experience easy. I never felt pressured to make a choice and was given several options. I appreciate your communication making my entire experience excellent!

Really happy with the car as well as the service. Sarabjit Singh who was our sales associate is very friendly and attentive. The staffs are always willing to help if you have any question.They did a fantastic job of making us feel important and comfortable throughout our time there. The finance department took their time explaining everything needed to buy the car. Highly recommend this dealer

Excellent sale and customer service. I would like to thank Mr. Chester Lam who is a sale associate at Mercedes Benz of San Jose, for his kindness, honesty and excellent sale services.

Nice sale staff and nice buying experience, and the car I purchased is a ncie car. But service department has bad service, adviser never returns my calls for my query on pending service on the newly purchased car,, and quality of repair is bad, I report wheel is not aligned properly, turn right after just a couple of seconds, left car there for one day, the issue is not fixed at all. I then had to bring it to wheel works, wheel works spent just 20 minutes and fixed it, but I had to pay $120 myself.

MY EXPERIENCE AT THE DEALERSHIP WAS EXCELLENT. THE SERVICE ADVISOR, DANNY SALINAS WENT ABOVE AND BEYOND TO PROVIDE EXCELLENT SERVICE.

Pleasant buying experience. They were very attentive and was helpful with the selection process.

It's a good experience dealing with Walker, and the manager Manny Kooner is also very helpful. I got the deal I wanted in a right price!

Go and see Jose Perez at sales for your next Mercedes Benz. He is a kind hearted sales man where he can be trusted.

Jose is a nicest guy to buy a car from. He does not haggle you. No stress.

Joseph Vu has great customer service and made purchasing a new car a smooth process! Thanks again!

I have been a loyal longtime client for over a decade. I must say if it was not for the stellar customer service I receive throughout the organization I would have left a long time ago. In comparison to other car organizations Mercedes has never made me feel uncomfortable or less than, but always more like family. I have never had any car issues or concerns and as a busy mom on the go that’s very important to me. Keep me satisfied!

Except the waiting time was longer than expected, the buying process was great. I would recommend MB of San Jose to friends.

It was excellent. Bryan Bondoc was extremely helpful and helped me to resolve my issue

The most helpful salesmen and GM I have ever worked with. Helped me every step of the way with no issues and answered every question I had. I more than happy with their service, quality and with the vehicle. Highly recommend giving them a visit and not wasting your time with other dealers like I did.

Juanluis, Alexandra, and team got me the car I wanted at a price I couldn't pass up! Process was as straight forward as could be! Would definitely be buying future cars from AutoNation!

Very knowledgeable about the cars I was interested in!

Issue with oil level sensor - hopefully resolved. Won’t know for certain until we’re back on the road next week. Do have confidence that it is corrected. Did receive prompt and professional service.

Helpful, on time, I will return! April was great

Car buying experience from Mercedes Benz of San Jose was very good. Sales person was very helpful and whenever I have questions about car I bought I text him and he will response very quickly.

Overall had a great experience here. The sales reps are very attentive, courteous and provided all the information needed to make a decision. Special shoutout to Sarabjit singh and Manny !

We leased a new GLA250 from here last Sunday. Charlesetta Peoples and the entire team were helpful during this process. We got the car we wanted and a good price. Very happy with the car and the experience.

Customer service was amazing

Great service! The process was easy and quick! I recognize Joseph Vu for the excellent service he showed and rendered! I

I cannot say enough good things about Mercedes-Benz of San Jose. We worked with Van to purchase a new Mercedes and processed our financing with Erick who walked us through the process. Mercedes-Benz of San Jose really delivered so much so that we have already decided we our coming back next year to get my wife a new Mercedes.

Overall good service. Took a bit longer than I expected but a loaner was provided. The lady at the loaner rental place was very helpful

I bought me car from this dealer and have it service here. Excellent service provider!

My service was excellent, quick & professional. My advisor Danny Salinas was the best and I thank him for his assistance.

I am very satisfied with the my B Services at Mercedes-Benz of San Jose. We brought two cars from this dealership hip, and are ver happy with the cars and services.

Great experience! When I didn’t have time to drop my car off, they had someone pick up my car and drop off a loaner at my work, then returned my car at night when I got home. Pretty excellent service!

They do great work and are very caring

Very good experience. Good customer service. Good explanation on car features.

Great service department. Brian is wonderful and always provides excellent customer service. Repairs were done on time and looked great.

Brian gave an accurate estimate. Work was completed in a timely manner. Much better service than one year ago.

Knowledgeable service advisor, skillful mechanics and excellent technicians rendered outstanding service to my beloved vehicle. I will be pleased to highly recommend your facility to my friends without any hesitation!

I began my shopping from MB of Stevens creek, MB of San Fransisco, and all the way to MB of Beverly Hills but I found Mercedes Benz of San Jose better after all. I've been treated a red carpet service from A to Z process. Tedi was very knowledgeable, responsive, friendly, when when put my custom built together and he would update me with every single update on my order (production date, shipment assignment, ship status, ETA, etc...) and he was able to push to have my car delivered sooner that other cars from the VPC. I also had a pleasure working with Dusan on my paperwork as well as Stan (the best GM to gather such amazing team). Thank you Tedi, Stan, Dusan, and everybody else who was involved with my order and I will keep ordering my cars from you and will recommend this excellent service and dealership to all my friends, family, customer, and connections. Cheers, iBen Consulting | Ben

3500 Sprinter Takata passenger side airbag recall. After receiving recall letter from Mercedes Benz, called dealer for appointment. Dealer said will order parts and will call me back when parts are in to setup appointment. Dealer never called. After 3 1/2 weeks I called dealer. Parts were in. Appointment went smoothly, waiting about 90 minutes. I have no idea about "Quality of Repairs", hope I never find out if airbag deployment fails/explodes.

Johan, Manny and the entire team at the Mercedes Dealership were very courteous,professional, helpful and kind. One of the best auto buying experiences EVER!

Overall experience is really. Got a brandy new car on the same day.

They have excellent customer service. The seller was very kind and very honest. The financing department was very considerate. It is the first time they have not treated a dealer in such a considerate and respectful way.

The dealership offered me an amazing deal on my c300. Would recommend if you're in bay area and looking to lease a Mercedes.

On time, excellent service and phone calls were good to keep me informed what was going on.

Salesperson was persistent and managers accommodating. Overall good experience. Would recommend buying here

Danny was great! He addressed my needs and concerns proactively.

Everyone in the facility had great customer service, Service Manager Bryan was very helpful and made you feel welcomed. Thank for a great job Mercedes Benz Capitol.

Pleasant experience, took me home and picked me up to get my car. Routine maintenance plus one complaint that they could not duplicate.

I brought my E350 for 15K service last week. My advisor Rodney Crookes was so friendly and professional. Rod gave me a good care and was so satisfied with my service at MB of San Jose. Dung Cao

I flew in from out-of-state to purchase a specific vehicle. My time was not respected at the dealership. While waiting on the finance dept to call me back to sign paper work (on a cash transaction), my salesmen disappeared with the only key available to the vehicle for an hour and a half! I couldn't even get with the product specialist to obtain a lesson on how some of the functions of the vehicle worked due to the key being with the MIA salesman. The fact that it took over 4 hours of sitting around and waiting to execute five pieces of paper for a cash transaction is ridiculous. On top of that, I offered to pay via a federal wire transfer (amount was close to $100K) and this dealership couldn't even provide the necessary details required to receive a wire! Ultimately, I had to get back to my home state and fed ex a cashiers check. At the time of the transaction a "we owe" form was completed. It stated that the gas cap cover would be adjusted. When the car was delivered this had not been addressed. Conveniently the finance person who executed the "we owe" failed to include a copy of the "we owe" in my copy of documents. When I brought the car to my local MB dealership I was told that "Fit and Finish" are not part of the CPO warranty so the gas cap cover will not be covered by my local MB dealership. We also just discovered that there is a "cap wrench" needed to remove the wheel caps that is supposed to be included in the spare tire section of the car that is missing. Since this was a CPO car I was told that it is a standard CPO requirement to insure that any items that come standard with the car are included. I had been promised that the title to the car has been fed ex'd to me and when I received the fed ex it only included the missing owners manual and a non-programmed 2nd car key. I have asked multiple times to be contacted by the dealership and get a commitment as to when I would receive the title and can not get anyone to respond. Currently I have a $100K vehicle sitting in my garage that I can not drive because I can not get license plates for it due to not having the title. (The DMV will not issue any more temp tags). There are countless other items that I could site here but the bottom line is that this dealership is incompetent and has little respect for their customers. I will not make the same mistake twice and purchase another vehicle from this dealership or another Auto Nation dealership.

I found out the hard way that my car I bought had bad when I got it and the Certifications stink I thinking its fraud.

I was not expecting to receive a rental car from Enterprise when dropping off my car for a required recall maintenance notice. I have always received another Mercedes as my rental. Instead I was dropped off at a sketchy Enterprise dealership in East San Jose and given a far less comparable rental to what I owned. Definitely not impressed - did Mercedes customer service decrease that much?!

I had an oil change and inspection of my ML 350. The service was great. He was doing his best while I was waiting in the lounge. He was kind and respected his customer.

They were very helpful and thoughtful. Even though I asked tons of questions, they always delightfully answered. I was very pleased and satisfied with them.

First time visiting the location in San Jose for an airbag recall ! excellent customer service from the appointment making to my service & Tony Diaz very professional driver to take me back to my work place. Overall I’m a very satisfied customer , Danny Salinas provided excellent work I would definitely recommend you guys Margarita P.

It is always a good experience to bring my car for service at this dealership.

This is my third Mercedes I have , I loved it , people of San Jose very professional, friendly and done wonderful jobs , I ‘m very happy with their hard work , thank you so much !

Bought used MB, excellent customer service, salesman professional, positive, no pressure- great buying experience. Car cleaned - looked like new!

I purchased pre-owned vehicle here nearly three weeks ago and from being picked up at the airport to finally driving off the lot was totally frustrating. The car wasn't ready, wasn't fueled, wasn't detailed (there was quite a quantity of dead tree matter under the hood which wasn't cleaned even after I showed them), paperwork wasn't ready. 19 days later and I STILL await the paperwork so I can register/license the car in its new state. Calls aren't returned and all I'm told is it takes time. Do NOT make a long distance purchase from this dealership.

I got best deal from this dealer and Sarabjit (sales Person ) is very informative and helpful . I visit many dealers like Fremont , Walnut creek but the price was less here.

They’ve taken good care of my 2013 E-350. I just wish they would stop tempting me with a 2019 E class loaner :) Good solid service department. It’s out of the way for me but I’ll continue bringing my car there for maintenance.

If I could, I would have given this dealership a zero rating. Every single person I have interacted at this dealership, from management to sales associates, have been completely unprofessional and deceitful. When they found out I was making a deal with another dealership, they did everything in their power to interfer with it. First of all, they prevented the car transfer from their dealership to another dearlership, which caused a xxxx of a headache. Once they found out they are not legally able to hold on to the car, they promised me a far more attractive deal than the other dealership and when I accepted it, they said their sales person made a mistake and they cannot honour it. To top it off, one of their representatives blamed me for their wrong doing. This dealership and management have no respect for the customer’s time and it’s far off from Mercedes Benz standards. Stay away!

This has been the best experience I’ve ever had buying a car at a dealership. At first I was a little weary because of all the scary stories you hear about dealerships pressuring you to buy but I did not get that at Mercedes of San Jose. They were very welcoming and truest wanted to help me choose the right car for me.

Very pleased with the visit to MB of San Jose for the update of the GPS system. Everything went smoothly and I was surprised to see that they did the “multi point inspection” and washed the car for free. I only paid $99 per promotion from MB.

I went in to get my Service A completed for my GLC. The service advisor Don was great! My only complaint was the chat service. I made my appointment through the chat service and also requested a quote for the Service A. The chat representative quoted me $260 but when I asked the person over the counter, it was over $300. The representative at the register informed me the chat representative should not be quoting the fees for services as they are not an employee of the dealership. Hopefully, they get this taken care of soon because that can be misleading.

Answered my questions about the service and no kick marks on my drivers door panel.

This place was like walking into a Walmart or Macys. Nothing special and customer service was not present. The advisor went over the details and when I was getting up I was not even offered a handshake and it felt awkward. I had booked this appointment weeks in advanve and requested a loaner. There was none available and I had to rent a car from enterprise and that took time. From waking in and leaving with the rental took me an 1 hr and 40 mins. Unacceptable!! When I was in the lobby the walls by the desks were all scruffed up and looked horrible. The car was not even washed properly and still had dirt on the back.

Good service nice facilities Good service specialist Nice waiting area

dont waste your time here

I've never experienced customer service like this in my life. I wish they could run every business and every operation the way Daniel Salinas ran the show.

I have owned Mercedes Benz vehicles because their expertly made and always receive friendly and quality service! The staff at this dealership takes the time to greet you and helpful in answering questions that the customer asks about the vehicle purchased. They continue to remind me about upcoming appointments due for the maintenance of my new car which is very much appreciated by the customer !

I am writing about the Lexus Gx 460 I bought in June and the Lexus Gx470 that I traded in. The dealership did not pay off my car in June. The car was finally paid off by Mercedes to my Bank on September 18th, but the amount paid off was only 1954.00. This was not the amount owed on my contract with Mercedes Benz and I am owed a refund as I made payments on the account after learning that it had not been paid off. I am also in need of a letter for the Credit Bureaus stating that the car was traded in June and that the late charges on my credit report are not my responsibility. This has been going on for quite some time and I would just like some final resolution.

Amazing staff and very informative. Rodney has been the best!

Excellent overall

Overall a very pleasant and efficient experience.

I leased a 2018 GLA 250 one week ago. Kal was my sales guy wonderful guy went out of his way to make me happy fought to get me a good deal. He was very kind and kept me in the loop every step of the way! I traded in my Honda Accord which they gave me a fabulous offer deal on it. The whole entire experience was amazing! The entire staff that helped me out from the GM to the Sales Director to the finance Director were all fabulous! If your in the market to get a new car go to Mercedes of San Jose and have Kal help you, you will truly be satisfied �

Prompt, friendly...I will be going back again!

Great dealers and great price, will introduce my friend to get cars here as well.

Wonderful experience with my advisor, he even help after the service

After many years on the list waiting for parts and cancelled appointment because parts were not available at the last moment, I was finally called in for service. During my service I was informed that not all parts were available after all. It appears that besides the air bag replacement, the SRS unit also needed replacement due to incompatibility with the seat belt . Now i have to make another return appointment to finish the recall service. Why bother to have me come in without all the necessary parts on hand?

I brought our Sprinter van here for service and miscilanious issues. Even though the van is a work van, dirty, and 10 years old I was treated as though it were a brand new vehicle. Amazing customer service. Bill really makes a customer feel confident that their vehicle is recieving the highest level of service without a lot of upsale talk.

Rodney in the Service Department is very knowledge. He listens to the customer and addresses all the issues of the car. Great Job Rodney!! Great customer Service.

I have brought both of my cars in for services half a dozen times in the last 5 years at this dealership. My experiences has been none other than satisfaction. The staffs were professional, courteous. My cars were always done on time, washed, and never had an issue. Andy Nguyen

Since the first day in 2016 when I walked into Mercedes- Benz of San Jose, I have experienced nothing but EXCEPTIONAL SERVICE. Many companies talk the talk but never walk the walk about putting their customers first. BUT, Mercedes- Benz of San Jose TRULY DOES talk the talk and walk the walk. Based on my experience, Osvaldo Yanez, Danny Salinas, Jose Renteria, Alfred Te, Mike Risucci, Frank Walsh, Joseph Ngo, Darrell Abrams and Mike Widergren just to name a few of the advisors and salespersons I have encountered over the past 2 years at Mercedes- Benz of San Jose, have all not only given myself and my 2016 CLA 250 nothing but the best going above and beyond my expectations but also have been attentive and willing to help find a resolution to any needs or concerns I may have presented to them. Mercedes- Benz of San Jose EXEMPLIFIES the TRUE MEANING of Customer Service.

The loaner car service people attitude is very bad.

I went for service B. I had Danny as the service rep. He even took care of a handbrake problem I had. It was a good experience

I came in without an appointment to get the Adblue filled. The were only two service writers, but the manager took care of it. I had to return later in the day to get the message reset. They found someone to handle that.

Very good experience. Advisor Bryan is a cool guy.

They could at least return phone calls to find out what my issue was. And to echo another reviewer, they can't be bothered to show any consideration of peoples' time. I will not get into details here but middle managers and staff won't even back their own salespeople so you can bet they won't back you.

Excellent

I purchased a beautiful Honda CR-V from this dealership's used car inventory on September 1, 2018. From my initial contact via email until I drove the car off the lot, my salesperson, Chi (Rex) Luu, and my finance manager, Erick Cahue-Diaz, were attentive, thorough, professional and respectful. They were totally focused on me, not taking calls, not reading or replying to texts while in my presence, and were willing to work with what I wanted out of a car and how to pay for it. Having read so many negative reviews about other car dealers' staff, I was somewhat apprehensive about how the staff at MB of San Jose would approach customers, especially older people, like me. I was so pleasantly surprised. They took the time. The deal was completed. I went home a happy and pleased customer. Well done, gentlemen! Who knows? Maybe my next purchase will be a Mercedes from MB of SJ with your help! One never knows.

I had a very nice shopping experience at the dealership. No sales pressure, and they were very informative about their cars. This is my first Mercedes, and it won't be the last. Great job!

BEST SERVICE I HAVE EVER HAD. I got a speaker problem for my C250 coupe. I could hear some pretty obvious static sound when i play music. I first bring it to Stevens Creek. And people there said i might have a sensitive ear, and they're not able to hear any problem. I even considered making a doctor appointment to see if there's something wrong with my ears. And then i invited some friends to hear it, and everyone hears that. From this point i know there must be something wrong with the speaker. I then bring my car to MB of San Jose. To be honest, i didn't have any expectation on that. And i went there during a weekend, after 5:00pm, so the service department is closed already. But still, people from the sales department helped me a lot, get into the car, and hear the speaker problem with me. And of course, they hear that as well. So after setting up the appointment some days later, people from sales also helped me to contact the service department, to tell them what he heard, so that service people would have a better idea when i drop off my car later. At the day of the appointment, people from service did hear the problem and order a new speaker for me, and replace the old one, and it fix the problem. One more thing i like about this dealer is: I went to stevens creek twice, each time they said they're able to fix the car by the end of the day. And then they send me to work with Uber. But each time, around 4:00 pm of that day, they call me and tell me they're going to keep the car for more days. And they don't mentioned anything about the courtesy vehicle, or uber during these periods....But at MB of San Jose, they ask if you need a courtesy vehicle, and they don't want to keep your car over night so that your routine driving won't be disturb. To sum up, everyone here, including sales and service, they're very friendly and helpful. And the queue is always shorter than the one at stevens creek. I would come here for service only for the rest of my days, adios stevens creek.^^

We had very pleasant experience in this dealer. At very beginning we didn't get much help, and about to leave before meeting Johan in the parking lot. Johan was so friendly, he introduced us to Tony, the internet sales manager. Tony is kind, frank and straightforward, we didn't go though the painful bargain process like we did in other dealers. Happily we chose MB San Jose and met the right people :)

Truly one star dealer for car service, Details and customer service, I hate this place, unfortunately the other Mercedes dealer ( Stevens Creek of San Jose) had same owner that's means there's no competition between 2 dealers, I missed Beshof Mercedes Benz Of San Jose.

Truly one star dealer for car service, Details and customer service, I hate this place, unfortunately the other Mercedes dealer ( Stevens Creek of San Jose) had same owner that's means there's no competition between 2 dealers, I missed Beshof Mercedes Benz Of San Jose.

Great customer service at this dealership... Charlesetta Peoples was awesome...Thank you for your help...

Very accomadating. Car was ready in good time. While I didn't need a ridge when dropping off the car I did need one to pick it up. The service representative helped me solve a minor problem in my other Mercedes.

Very satisfied with my purchase at San Jose Mercedes Benz.

My family and I have had the best experience in customer service and support from the Team at San Jose Mercedes Benz Stan and The team are head and shoulder above all the other dealerships we have done business with. Danny Hamady

Service Rep for my older sedan, Danny Salinas, listened, was attentive to issues with the MBZ and followed through as agreed, with phone call updates. Diagnosis was done correctly, and problem with suspension was fixed. Danny Salinas focused on customer, me, and the car. Yes, it was expensive; MBZ dealerships are, as are factory spec. parts. I would recommend Mr. Salinas and service dep't based on this and other, similar excellent service experiences with my Sprinter, with Service Rep. Bill Beller. Mr. Beller also has gone out of the way to make sure service needs and any problems are addressed. I don't expect miracles, but I expect attention to customers' concerns. Both of these service reps. know how to do that. Ben Stolpa

Pressure of tires not adjusted properly after rotation. No technician available to fix problem at pickup time. I had to make an extra stop at a tire dealer to adjust tire inflation.

Brian Bondoc was my service advisor and I got excellent customer service.

I went for a callback campaign for my C-class. The issue was fixed within an hour. The waiting area has WIFI, so I was able to work from there without any problems. The service was very good. They also clean my car every time I go there inside and outside, which is really nice.

The dealership under the previous owner Beshoff was way superior- both in service and sales. You felt welcomed. But after Autonation bought this dealership, both the quality of service and sales support have gone down significantly. The staff is very indifferent towards the customers and does not care.

Joseph was very responsive to our questions. He immediately asked my wife and me who would be the primary driver of the car that we were shopping for. Our answer was Gale, my wife. He then turned his attention to making her feel comfortable and attended to. We think that we got a pretty good deal financially, including the price of the car, our trade in value and the cost of the warranty.

I put my car for oil changes service and they were damage my vehicle

Maintenance service performed with excellent customer service.

Work was performed as promised

I am used to being let down and poor treatment from other MB dealerships I won’t name but Darrell and MB of SJ changed my opinion. They explained everything thoroughly and completed the work early

Sales & service staffs are friendly and very attentive to what I needed.

Friendly and very knowledgeable staff.

I was satisfied with the service, the agent was nice and curtious my car was done on time

Bryon service rep was great, 1st service for my E300, took 2.5 hrs

Excellent service we happy for it. They very nice answer any questions when we asked. Thanks very much.

Great service

i love this place, from service advisor Bryan Bondoc and Yvonne i just walk in today to install the plate number in the front and they dont hesitate to help me, thank you guys you are awesome. keep up the good works and God Bless!

Excellent Service. Bryan Bondoc walked extra steps to take care his customer.

I like it reverse good

They don’t care about customers. I waited 3 hours to get into the Finance Office. Some of that time could have been spent going over my new vehicle, but no. When I finally got out, the salesman helped me link my phone and that was it. The wash job was equally as bad. The entire middle of the roof was still covered with dust. I thought Mercedes Benz was the best or nothing…maybe it should just be nothing. Then it broke down on my way home. Power steering hose came off, had to wait around so it could be towed back. I asked them to clean all the power steering fluid off. They told me they didn’t have a power washer and would do the best they could. Apparently, their best was to leave puddles of caustic power steering fluid under the hood, along with a greasy rag. I guess they wanted it to catch fire, too. It would be nice to feel appreciated for sticking with Mercedes. In the past few years I have bought a Metris, 170 wheelbase high roof Sprinter, 2014 E350, and this one, a 2018 4x4 Sprinter. This was my first experience with Mercedes-Benz San Jose on Capitol Expressway. For future purchases, I will only go to Fletcher Jones in Fremont where the quality of care from the time of purchase to any services I’ve had has been outstanding.

They don't care about customers. I waited 3 hours to get into the finance office. Some of that time could have been spent going over my new vehicle, but no. When I finally got out the salesman helped me link my phone and that was it. The wash job was equally as bad. The entire middle of the roof was still covered with dust. I thought Mercedes Benz was '' the best or nothing"? Maybe it should just be nothing. Then it broke down on my way home. Power steering hose came off. Had it towed back. I asked them to clean all the power steering fluid off. They told me they didn't have a power washer and would do the best they could. Well they didn't clean it at all. There were literally puddles of power steering fluid under the hood, along with a greasy rag. I guess they wanted it to catch fire too. It would be nice to feel appreciated for sticking with Mercedes. In the past few years I have bought a Metris, a 170 wheelbase high roof Sprinter, a 2014 E350, and this one, a 2018 4x4 Sprinter.

Service Tech Brian was responsive to service needs and handled all problems in a positive way

Dani and Stan did a great job of coming to my rescue when I got flat tire on a very busy Sunday morning. They arranged for me to get a car that I could drive while my car stayed at the dealership to get a tire changed. GREAT CUTOMER CARE! THANK YOU.

I have bought this car here about a year now. But every time I bring for service it always take two to three times or even more to fix any issue that I complaint about. They even lied about replaced parts but didn’t do it also issue still there when I pick up he car. Instead fixing my problem and even created more problems. This is the worse services I ever experienced in my life after 30 years driving.

Had appt. for changing airbag on recall. The whole drop off process took only two minutes and I was on my way. Car was done sooner than promised.

Not my favorite car dealership by far. Brought my Sprinter 3500 in to have the noise in the front left suspension checked out. They said in needed a new front strut which was not in stock. Really? It took 2 weeks to get the part in and installed. When the work was completed, they took my Sprinter to the wash rack and CLIPPED THE SIDE OF A. BUILDING. They didn’t seem apologetic as I drove my Mercedes to a shop to get the body work fixed. After my van was repaired, I drove home and THE NOISE IN THE SUSPENSION WAS STILL THERE.

Loved the service and professionalism..Saleseengineer made our purchase very easy. We had a budget and can not go above this. Salesman was so nice he worked with us very passionately on the numbers and helped us to get the car with in our budget.

Great and easy experience. Will recommend to friends

Seriously, great service, I pulled up, dropped the car, and was out the door in less then 15 minutes. This is typical customer service here, I have never had any issues. I've owned a Mercedes years ago, and when I took it in for Service st another dealership, it was never pleasant, and took so long. Again, great service, Danny took great care of me and my car, having it brought in in a timely manner and the repairs completed right on time. I appreciate this so much,

Pathetic Service from Mercedes Benz San Jose. Avoid buying a car from this dealership leave alone servicing your Benz. I was subjected to a lousy service on both occasions in 2017 and 2018. He always has a uninterested look on his face and never explains anything and is always not bothered on what I had to say. The loaner department is even worse than the service department. I waited about 45 mins to get a loaner and the they said with an angry face that we dont have any loaners and will get you to enterprise for a car. I wait for another 45 mins at Enterprise for an approval from Benz loaner Manager. My service advisor said he called me several times about picking my car but I never got any calls. He lies all the times. I had referred two of my cousins get GLE's from your dealership but will not recommend any one going forward. Enjoy your lousy way of treating the customers.

Very happy with their ability to work with me on my pricing limitations. Excellent car, great customer service.

This was just about the best car buying experience I have ever had. Sarabjit Singh demonstrated all of the features we had questions about very thoroughly and made sure we understood them to our satisfaction. The Manager, Stan Mojaisky went out of his way to give us a deal that fit into our finances and explained every option we had. I can't say enough about how happy to deal with him, my wife and I were. This is about the friendliest car dealership I have ever dealt with. Thanks Stan and company.

took my C300 for the 30K and wind noise. There were complications replacing the tracks for the moonroof, and when I went to pick up the car after hours the front desk staff left much to be desired. There is a small opening on the moonroof visor. Not sure if that is how is suppose to be.

I leased a B250 from AutoNation MB dealer in SJ last year. I negotiated lease terms with Sales via email over several weeks. Once agreed, I came into the dealership and confirmed the lease terms and test drove the car with the Lease Manager. This included verifying VIN of the car against the lease quote. I arranged to pick up the car the following day, so that it could be prepped and I could arrange for drop off. The next day, I was informed that the lease did not apply to the agreed to car. I had to spend 3 hours renegotiating the lease to get the car. After I drove it home, I noticed the pressure was about 10psi low on all tires. When I reported this to Sales the following day, instead of an apology, I received a lecture on effects of cold weather on tire pressure. I next noticed that the car had problems with delayed charging. Over the next several months I made many attempts to get help in resolving the problem and was passed back and forth between Sales, Product Concierge, and Service. I was told multiple conflicting stories and in the end the problem was neither fixed nor explained. I sent two emails to the General Manager requesting help in resolving the problem, and both were ignored.

I leased a B250 from MB of SJ last year. I negotiated lease terms with Sales via email over several weeks. Once agreed, I came into the dealership and confirmed the lease terms and test drove the car with the Lease Manager. This included verifying VIN of the car against the lease quote. I arranged to pick up the car the following day, so that it could be prepped and I could arrange for drop off. The next day, I was informed that the lease did not apply to the agreed to car. I had to spend 3 hours renegotiating the lease to get the car. After I drove it home, I noticed the pressure was about 10psi low on all tires. When I reported this to Sales the following day, instead of an apology, I received a lecture on effects of cold weather on tire pressure. I next noticed that the car had problems with delayed charging. Over the next several months I made many attempts to get help in resolving the problem and was passed back and forth between Sales, Product Concierge, and Service. I was told multiple conflicting stories and in the end the problem was neither fixed nor explained. I sent two emails to the General Manager requesting help in resolving the problem, and both were ignored.

I leased a B250 from MB of SJ last year. I negotiated lease terms with Sales via email over several weeks. Once agreed, I came into the dealership and confirmed the lease terms and test drove the car with the Lease Manager. This included verifying VIN of the car against the lease quote. I arranged to pick up the car the following day, so that it could be prepped and I could arrange for drop off. The next day, I was informed that the lease did not apply to the agreed to car. I had to spend 3 hours renegotiating the lease to get the car. After I drove it home, I noticed the pressure was about 10psi low on all tires. When I reported this to Sales the following day, instead of an apology, I received a lecture on effects of cold weather on tire pressure. I next noticed that the car had problems with delayed charging. Over the next several months I made many attempts to get help in resolving the problem and was passed back and forth between Sales, Product Concierge, and Service. I was told multiple conflicting stories and in the end the problem was neither fixed nor explained. I sent two emails to the General Manager requesting help in resolving the problem, and both were ignored.

I recently purchased a Mercedes c300 from this dealership. Mohammed helped me with the purchase. Everyone was extremely helpful and friendly. It is a great welcoming environment. I highly recommend this dealership, they have many cars to choose from. The financing department was also very friendly. The coffee they serve while you wait is also good (better than starbucks!). It took about 4 hours for the whole process, but it was well worth it!

All the personal working in the facility were friendly and helpful.

Salesman is very good ,everything went smooth ,if I buy an other car, I’ll come back.

I received first class service at Mercedes Benz in San Jose, love my new car and the experience!!!

I’ve been a customer here since they 1st opened when it was Beshof. We waited over 6mo for one of the 1st ML and have purchased over 10-15 MB. Bought my last one here in 2016... they gave me the wrong paperwork along with someone elses drivers license. I’ve purchased the wheel/tire insurance with every car since they started offering this-it’s a great insurance to have! I had 3 tires that needed to be replaced in the past year. The 1st one was replaced due to manufacture defect bubbles on the sidewalls, replaced with no issues. 2nd due to A large nail and replaced when some hassles, SJ MB could not locate my car record. The last one was the same tire that is defective with same issues/sidewall bubbles. Made my appt and they told me it will be covered under the insurance I’d purchased. After leaving my car with Darrell, he inspected the car and said another tire should be replaced due to a tear on the side and he will also have my wheels fixed under my wheel/tire insurance. I decided to let them do the B service at the same time. Darrell called a few hours after I left and said he was not able to locate the tire insurance. He said he’d tried everything and apparently my tire insurance was cancelled. Let’s just say I ended up paying for a service I didn’t need yet and 1/2 of a defective tire that should have been covered under the insurance and warranty. This place has gone downhill In so many ways and fast! From misplaced paperwork, to trying to give me someone else car when I went to pick mine up... and insisted I have 2cars with them.. so frustrating! Not sure what happened to this place in the past 2yrs... What a shame...

We had a good experience, they gave us great service.

Went to check out a jeep grand Cherokee. Spoke with Manny he was excellent. Arrived at lot strolled he saw me and instant centre and help me out. Immediately built a strong rapport and was very helpful and knowledgeable on the car even knew the cars service history. Even though I didnt buy the car right then and there he kept the same level of respect and didn't rush me away.

Darrell Abrams was terrific! He was very courteous, keep me well informed.

I got a new battery and an oil change and it cost almost $600 ($580). and on top of that they fired all their shuttle drivers and I was taken home in an Uber they provided. I liked them much better when they were Beschoff. Sadly I will be looking for another service option.

Very pleasant car buying experience. The price is phenomenal! The staffs are very nice!

Johan de Quant ordered our GLC 300 Coupe from Germany for us. Jearond Abad finished up the deal. Marco Mora in the finance dept. finished putting the deal together. Johan, Jearond and Marco are excellent representatives of your dealership. With out then my wife may not of bought a car. They made it easy and painless for us.

Had to run a purchase within a tight schedule and Tony and Joey helped out with the whole process without any hassle. Great price and great experience.

Got my car serviced and a recall done. They did a great job and kept me up to date on it would be ready for pick up. When I arrived it was washed and staged in front of the dealership.

I will recommend this dealer a friends. I would give 5 stars to my sales person Marco, he so professional and very patience that he answers all the question and text messages.?

Ok , however calling in and being put on hold for 30min! Is unacceptable

great service and communication. Service advisor was excellent

People are very accommodating, friendly and professional. From sales internet manager up to Finance Manager. Jearond Abad whoi is Internet Manager has an excellent customer services expierence. Marco Mora the Finance Manager excellent work ethics - he knows what he is doing. He answered all our questions we asked regarding finances.

I love to go to this place the only reason I only go once in a while is so Pricey to do all the things but so satisfied to have somebody look all the problem of your car..

Very knowledgeable technician and adviser. He made the service experience most comfortable.

drop off my car for yearly maintenance service & was not met by a customer service person.someone took my information since i called the day before for the service. same person gave me a ride home since that was the arrangement. next day got home & waited for a call that the car was done. no call. since it was getting late I called the dealership & was told car was ready. made arrangement to be pick up & pick up my car.no charge for service.

Both the service advisor and technician were very polite and helpful. They were very knowledgeable and professional.

great staff and great service. My service manager Bill Beller gets 10 stars.

Their customer service was excellent! They answered all my questions, and kept in touch with me in every step of my repairs. They also put me in a beautiful loaner car while the repairs were being made, and for that, I'm grateful. One less stress I had to worry about. I big thanks to Danny, who took great care of me!

Had a horrible experience with finance dept when I purchased the car Service department has been great

Excellent & courteous Service! Everyone was friendly!

I was hesitant to deal with an Auto-nation dealership due to their poor customer service overall. But it seems like things have changed; or possibly changed at MB of San Jose. I am truly satisfied to the fullest extent a customer can be! Very professional service department- and thanks to Frank for his awesome support. Frank and his team deserve flying stars!

A great sales team and a truly positive experience.....Thanks Kal and Nick; I'm enjoying the Mercedes experience! =Satisfied Customer=

Advisor worked very efficient. Did not wait long time for shuttle driver. The whole thing went very smooth.

Ever since I purchased my Smart Car here I’ve had the best service at a dealership. I actually ended up with a car with problems but you guys had checked it and fixed it no problem. I’m glad you guys have those loner cars too so even though my car took some time to get fixed I didn’t had to cancel any of my plans.

Mike was very responsive and kept me informed of the progress on my car. He is a nice guy and very easy to deal with.

Took me years to decide what type of car to buy I went to different car dealers and test drive their cars but in the end I went with my E300 mercedes red color and now l know I made the selección we went to two long trips and it makes a big difference that’s why I always recommend to all my friends to the best and you never go wrong

We bought the vehicle from out of state after seeing it for sale on the internet. We also worked with the dealer to arrange shipping with Jim McElley Transport and it arrived at our home 6 days after closing the long distance purchase. The overall experience was great. The MB of San Jose salesman, Will Eugenio, was great!

Substantially better, still a little oil smell, but no more burn off. Very expensive diagnostics.

Joe was very nice and friendly. I?ll we recommend everyone to joe.

Our service advisor "Luis Salinas" was the best ! Our visit was excellent. This is our 4th Mercedes from this dealership.

Brought my car in for service. The dealership did an excellent job with my car.

I took my car for scheduled 20K miles maintenace service. Everyone in the staff provided fast, timely and highly satisfactory service. It only took around 5 minutes to leave my car and another 5-10 minutes to pick up, it is the fastest service time that I had ever seen. They even dropped me to work and picked me up once the car was ready. Overall a very awesome experience!

Cold. Did not complete service as requested. Will try and schedule with a San Francisco Dealer in the future even if it is a round trip from Santa Cruz.

Good, prompt service. I will continue to have my automobile serviced by AUTONATION

Wash the car not clean. Waiting period is long. Charge is high. Very bad experience. won't go there any more.

Mark Murillo, Nick Kith and Joey Sanfilippo made it an easy and comfortable experience for us. They listened and paid attention to detail and I would definitely buy another car from them!

they were totally outstanding with the represent and the service. would recommend mercedes benz would recommend mersdes benz sera. anybody

Highly recommend this place . Always pleasant and courteous! Thank you

Ordered my 2018 E300 and everything I expected was executed beautifully. Thao Tran (internet Sales Mgr) was very professional throughout the whole process. Joey Sanfilippo took the time to show us how to use all of the technology of our new car in which he was very patient as we had many questions. It's the people you remember at any business and based on our experience we would visit them again when buying a new vehicle.

It was the best car buying experience that I've ever had. William Eugenio my sales person was professional and very helpful along with everyone that I dealt with there. I would highly reconmend William Eugenio and the staff of Mercedes Benz of San Jose

Cambria Lira My husband and I were on the market for a new car and had no idea what kind of car we wanted. We went to many different dealerships and had many different experiences. However, as soon as we walked into Mercedes in San Jose and greeted by Jearond with a huge smile and warm welcome, we knew we were in great hands. He was full of information which made us feel confident in our purchase. He was very direct and did not give us the run around that most dealerships do. As soon as we made our decision, we were handed over to Marco in the finance department. Can I just say...best experience ever!!! The process was so quick and easy without the pressure of all the add-on's. Marco really let us make the best decisions we felt most comfortable with. As soon as the purchase was complete, Joey helped explain and demonstrate how all of the technology in the vehicle worked. I felt so comfortable with all the information which in turn made me feel confident in driving the car off the lot. Before we walked out we were greeted by Daniel from the service department. He helped explain the maintenance on the vehicle and what future services would be needed in addition to answering any other questions we had on the vehicle. The customer service provided was beyond our expectations thanks to Jearond, Marco, Joey and Daniel!!! We are so happy with our purchase and will definitely be sending them more business. Thank you so much for the best auto purchase experience!!!

Awesome customer service!! Daniel Salinas was GREAT!!!

I called Johan DeQuant at MB of San Jose and told him I wanted a new CLA250. He previously served me nearly 2.5 years ago with such expertise that I knew he'd be able to help again. I described what I wanted and he said he had the exact car on the showroom floor. I arrived, saw the car and within 2 hours I drove home in this beautiful new car. It was exactly as Johan described. During the sales process, everything went super smoothly. The finance manager completed the paperwork, explained everything I needed to know, and the deal was complete without a hitch. Unlike many stories one hears about car purchases, this was fun and easy. Johan kept us company during the entire process, entertaining us with funny stories and great conversation. It truly was a joyful experience. Johan is the man to see when you want to buy a Mercedes Benz and MB of San Jose is the place to purchase your vehicle.

The entire experience of buying my new Mercedes here was top notch. From my excellent & attentive salesman, Johan, all the way to Joey, my product concierge who went over all the specific car details with me and even followed up with an email to see if I had any questions about the car once I brought it home. Will definitely be frequenting Mercedes Benz of San Jose for all of my future Mercedes needs.

Switched service managers and it was a breeze. Highly recommend Daniel Sallnas.

The service was good and the service advisor, Frank Walsh, was very professional.

Service was great, however coffee or drinks spill was left on the console (between the seat).

We're glad we went to MB of San Jose to purchase E300. The salesperson Evan gave us good shopping from going around the lot and help us find specs that we wanted online with no pressure at all from pricing, financing and availability. Their Tech concierge Joey is very helpful in answering our questions & needs.

Great dealership. We purchased our GLE 350 there. Great staff. Just had our one year service.

We were not intending to buy a car, but Johan was there to help us. In the past, Andy sold us cars and we have been reluctant to talk to another salesman, but Johan took the place where Andy left off!

First visit was sufficient, helpful, responsive. However the following visits were poor, to unsatisfactory. Will be having vehicle serviced elsewhere.

My buy experience was very enjoyable! I have recommend the SJ Mercedes to my best friend!

My buy was experience was very enjoyable! I have recommend the SJ Mercedes to my best friend!

excellent customer service. Sophia who took my appointment was so pleasant and professional. Mike my service rep was equally pleasant and professional. I look forward to having my car serviced here again.

Matthew Ta a very good service consultant he explained all details of the work

Got a GLC two weeks ago. The sales associate Ed, finance manager Marco and product concierge Joey were super nice, professional and responsive. Highly recommend this dealership!

I went in for a B service and everything wen smoothly. I got a 2017 E-Class 300 loaner for the day while my car was being serviced :). I was quoted a reasonable price for the work that was done and I am very happy with the service overall.

Johan was very courteous,professional and made our buying experience very enjoyable. Everyone that we met there was very helpful and polite. We got our Mercedes GLK with no hassles I recommend this team highly and we plan on buying our next Mercedes from them soon.

I had my Mercedes service there and I got excellent service

Service manager Mike C was prompt and courteous. A quick in and out for minor service. Nice clean waiting area.

The service experience was outstanding. Got an appointment online and showed up at the specified time. The service advisor, Danny Salinas, was very professional and explained everything clearly. He kept me informed as to what my car needed and how much it would cost. The car was ready for me quickly and everything seems to be working again.

Johan D. Makes the experience! Professionalism and personality, he makes a daunting possibility into a celebratory accomplishment. Thank You Tony Nick and Johan

Great and fast buying experience, I will never buy a car from a private dealer again. :D

Great service at MB SJ! Many thanks to my servicea advisor Mike.

One unhappy customer. My advisor was unprofessional as compared to the previous advisors that handled my concerns. An initial charge of $205.00 in addition to all repair work to be done is too much just to hook up my car into your dianostic computer. I have three areas that I would like to get fixed that day but I was told that I would be paying a total of more than $600.00 to have the mechanic double check my concerns. Unfortunately this might be the last visit that I will be doing to your dealershig.

It was a Great experience. Daniel Salinas was very professional and knows how to take care of his customers. I'm happy with his service. Thank you.

Service advise Joshua was great, he explained everything in detail.

Good over all. And there is a requirement of a title and the number of words. VERY Stupid system. You should hire better software engineers to get better on this review system.

GREAT CUSTOMER SERVICE AND REPAIRS. WOULD RECOMMEND THIS DEALERSHIP.

Excellent that's why I come back! That's all I have to say

Great people, great service, always friendly, service is always done professionally and with a smile

This is my second Mercedes from this dealer, excellent customer service, very professional personnel. A big thank you to Michael Widergren for always answering my questions and being a true professional and gentleman.

Took my 2014 to Mercedes Benz of San Jose for its regular maintenance. Frank Walsh greeted us and gave us an overview of the service to be performed. We were then shuttled to the mall by Milt who engaged us in witty conversation. The entire staff was very professional and courteous. I will certainly have this dealer ship service my vehicle in the future.

B level service required . Additional items held until later. Brake pads (rear) found needing replacement at this time. All work done in one day

brought the car for service and the experience was excellent and the shop is clean and organized.

Frank is a great service rep, very courteous and efficient. I like that he provides straight up answers and isn't pushy.

Service adviser reviewed service the day before schedule to make sure parts that might be needed were available. I found this to be very good service. Also he scheduled me so that I minimized my time for the recall service appointment.

My experience was quick and they even stayed after hours to complete my deal. They also picked me up from the bus station and drove me to the dealership at 8:50 pm. Great team and a high class experience.

I was pleasantly surprised at how easy and efficient the experience was. The experience in and of itself made me feel wealthy. All sales personnel were very attentive and kept me updated at all times as to the status of my vehicle and made sure that I was comfortable and content during my short time at the dealership.

Great buying experience. We walked-in without an appointment. Reached the front desk and asked for a test drive. Rex Luu (Chi), the sale man, was very helpful. He spent to explain differenr pro/ con between the glc300 and gle350 models and made some great recommendation for us. We took the the drive. He didn't not pressure us into a buy. When we decided to buy, he gave us a head up and the best price we can get. I did a quick check with multiple web source and it was really a good price. We go with it and and no back and force like others non luxury car deal I have been thru.

I am very satisfied the services I received from San Jose Mercedes-Benz; my Service Advisor, Mr. Michael Widergren was very professional and knowledgeable and made sure that my car received the best services, the mechanic was superb made sure that my car was in tip-top condition and always send me off with a car wash. Mr. Widegren has been ours (both my wife's and mine) Service Advisor since 2003. He is the best so is San Jose Mercedes-Benz.

Well, maybe I'm spoiled a little -- or, maybe I'm spoiled BECAUSE I'm spoiled a lot by the great service at Mercedes-Benz of San Jose (and have been for a long time now! Which makes it a pattern of spoiled-ness). I've been a customer here for several years (a dozen years?) since before it was AutoNation-owned. But, fortunately, for most of these years I've had the same Service Advisor, Mike Widergren... and even the same salesman (who, sadly is not there any longer). But I've been thru 4 vehicles these last dozen years... and I've had nothing short of great experiences in that entire dozen. It's a luxury line -- so if you're complaining about nickels and dimes, you're already in the wrong place, the wrong car. M-B of SJ has always been about top-shelf service and attention. And when you are treated like you belong in a quality vehicle such as these, with respect and attention... well, that's pretty priceless. 12 years, no complaints, happy exchanges, consistent satisfaction = Happy Customer.

Excellent service dept. Danny was great. Very helpful throughout the entire process.

A very enjoyable experience from the first step to the last. Would not hesitate to purchase my next vehicle from them

Joe was very helpful and very patient in answering all our questions. I would recommend him to my friends.... already did with my sister in law. I hope he keeps the good work up.

Just buy my first Mercedes from Marco Mora. He is really nice and always checking if I have any questions on my new car. Highly recommended Marco & Mercedes-Benz of San Jose.

Sales Manager Alan provides best buying experience i ever had; Customer service rep Eric F let me feel i am the VIP all the way. thanks so much.

I placed order from Mercedes Benz website, pickup car from this dealer, they given me good service and I love this car.

First time buyer. Been to a couple dealers but MB of San Jose was the best. Erik Fall gave pleasant experience. Great Purchase.

Everyone I met was the reason for my purchase. No pressure, no haggling, and listened to what I wanted. Johan De Quant, Shaun Van Dick, Gabriel Cabrera and Joey SanFillippo were all good to work with. They made the purchase easy and no buyers remorse.

Marco made it the fastest vehicle purchase experience I've ever had. I was looking at all those beautiful cars on their website and I finally made an inquiry at around 9 PM. I got a response from him within minutes! The next day I drove away with my dream car. No hassle. It's that easy! Thank you Marco and everyone at MB of San Jose! This is truly above and beyond. Great job!

Marco was the real deal. He understood what was important to ma and figured it out. Great customer experience.

Very good service and nice costmers services with good and I will go back and a lot of busines with the company in future and refers all my family's member and friends

I will try to explain my rating. Ed sales associate cool guy, he tried to make it right, so this rating is not for him but rather for the way this dealership conduct business. Ive dropped my leased car, that went pretty fast as I have had done my inspection and etc prior to drop day. In case you guys didn't know, if you drop the car but not jump in the new one, Mercedes charges you $650, when I asked what is that, they couldn't explain it to me, but I figured it out on my own. So, no issues here either. Now, we get to the interesting part, I have asked them to quote me a very basic c300 for 24 month with 10K miles. Few minutes later they came back with numbers, based on the numbers, I think I was get a quote for S class. I showed them an estimate I got from another dealership which is half of what they are asking, counteroffer came back but, the numbers were still pretty high. If, we take a simple math, they are asking me to pay more than half of the car price, on the short term lease with low milage. Last night, I got few more estimates from different dealerships, all of them came in at least $150 cheaper on the monthly payment.

Thanks so much Vinnie Do at Mercedes of San Jose , Vinnie is such a great honest sale person that really patiently help me every step of the way to get to my dream car , love my new 2017 GLS 450 .

This is the 3rd car we have purchased from this dealership. Our sales rep Jearond was very courteous and very knowledgeable about the products. The same is true for the sales manager and the rest of the staff members. I will recommend this dealership to my friends and relatives.

Everything went smoothly. No problems at all. Everyone was very helpful. The dealership was great and we love the car we got.

Thanks to Jay for the hookup... Didn't care much for the finance manager, tho. He was rude and not very helpful. Over all a good experience otherwise.

I purchased a new Sprinter Van from these guys and though it took a liitle longer for the van to arrive from Germany since I wanted a very specificset of features, the responsiveness and curtesy of Will the sales representative was outstanding. Great place to shop and buy!

The buying process was long and facility is not highly and artfully decorated. You would not amaze if you enter the building just like the one in Dubai. They were not able to fix the noise at the back of my car cuz the service department is closed and up to now cuz Walnut Creek did not coordinate well with San Jose location. I like the car but it seems like there's no proper coordination and did not get any freebies and the free gas.

very outstanding customer services. Greatttttttttttt!

I found the car of my dreams at Mercedes-Benz of San Jose, but I live in Colorado Springs . Jearond Abad made the paperwork process so easy! We flew out, were picked up at the airport, and completed the transaction within a few hours of touching down. My husband and I drove the car back to Colorado Springs and are in love with it! I would recommend not only the dealership, but also Jearond, as he made everything painless! Thank you to everyone that was involved in our transaction you all are amazing!!!

Most excellent experience, the sales rep was very courteous and very knowledgeable in the MB brand and of the vehicle. Clean and very organized, welcoming environment. I purchased my vehicle through USAA car buying program, they were very aware of the rules, it was a very smooth purchase. Would definitely recommend to others.

All staffs are very knowledgable and very helpful in making a decision. Johan (our sale manager) is the best. Love customer service there. I feel welcome with no pressure at the dealership.

I live in Southern CA and I wanted to lease two more electric cars from MBZ, but the cars we wanted weren't in the area. I found two online in San Jose and wondered if it was even possible to get them down to us without added hassle?? The paperwork, inspection of the cars, acquisition, transportation fees??? As it turned out in the end it was actually easier than our previous purchase in our area, less driving for one. The Notary guy came to us and the cars were dropped off on our driveway. Our sales rep Johan De Quant really put our minds at ease. I was suspect, ( naturally paranoid I guess,) but I gotta say he really came through.

Joseph Ngo's service during the whole leasing process was very professional. I was satisfied at his helping on leasing my new CLS.

From start to finish Jearond simplified the process and provided us with excellent service on our purchase of the Toyota Corolla for my mother. He even went the extra mile by taking the vehicle to a Toyota dealership so a service recall could be accomplished prior to us taking delivery.

Van was delivered to my bakery with paperwork...easy & quick

I did a lot of shopping around and talked to quite a few Mercedes dealerships. I live in a rural areas 150 miles away from M-B of San Jose and Jearond Abad made the purchase of my special order C63 AMG very smooth with just a single phone call and a couple of e-mail exchanges, answered my questions promptly and kept me informed on the progress of the build. Equally important, I was given a reasonable discount right off without a lot of time-consuming negotiation. Very professional and accommodating.

Very professional and educated -no pressure nor haggling- staff and process. A very smooth buying experience with clear explanation of each step of the process. Buying and trading cars always bring a certain level of stress. We were impressed by the quality and attention received. Since this was our first experience with AutoNation it has been a delightful surprise. Keep the good work!

Bought a 2017 C300 for my daughter here. Great salesman Vinny. Great service. Thanks Mercedes Benz of San Jose!

Definitely a no pressure / no haggle establishment. Proof is in the pudding and it does the talking. Marco Mora listened and stayed very positive through the process of man and wife shopping, need I say more, and directed us to the exact car while exceeding our expectations that we desired. When we eventually drove off the lot with our dream car (used) we noticed a crack in the windshield and called Marco right away, Mercedes and Marco were very sensitive to our issue and explained perfectly the next step to resolve it. All and all we started the new year with what in our opinion was God sent for our lives. Happy MerceDAYS!

I've purchased several cars over the years and have always dreaded the long drawn out experience. I have to say, the service I received from Mercedes of San Jose was amazing. Our sales rep, Mike, was friendly and accommodating. At no time did my wife and I feel rushed or pressured. Their One Price offering was surprisingly reasonable and cut out the need for annoying back and forth offers. What usually would take half the day, the whole buying experience lasted only a few hours. Every person we felt with from the dealership were friendly and professional. Highly recommend visiting this dealership when looking for a new car.

Great experience with my car purchase! We will definitely go back!

I just purchased a used 2014 glk 350 Mercedes from Marco and am so happy with the car, and Marco was so professional and helpful! I recommend this dealership and especially Marco for helping us to get the best used Mercedes!

The wife and I had a pleasant experience in setting up the lease of an electric Smart car at the San Jose Mercedes Benz dealership. Joe Ngo was very helpful throughout the process and I would recommend him for the customer service that he provided.

I want to thanks to my adviser ivonne yesterday for helping me out on my car service..

Recently I leased a GLC300 from Mercedes-Benz of San Jose. Alan Ziffer there worked hard with us in a straight forward manner, and we am happy for getting the car we need. Vinnie Do took us to test drive and patiently introduced the key fatures in the car. Joey Sanfilippo covered all the details about the car, and we learned a lot from him. Finally, appreciate very much Vinnie and Joey delivered the car to our home. Overall, we are very satisfied with the experience we had in Mercedes-Benz of San Jose..

Excellent salesman;) Very fast buying progress. Price was reasonable. Actually I got a huge discount on both price and interest.

Fabulous, very fast service, very friendly staff, and with accessibility pada negotiate about the down payment. A quality service

Thanks Erik, my experience at Benz San Jose is very satisfied. He is very helpful to get the all the information I need and I am very happy to have own the new Benz C300. Tony is the manager that help me to get a very good deal. Thanks all the staff at Benz at San Jose.

Good customer service and was given a good deal. Buying process took less than an hour.

We were very pleased with the entire process of ordering and receiving a perfect GLC300. Alan and Michael did an amazing job helping us get an order in - providing guidance on key decisions, getting us an earlier delivery date then proposed by other dealers, and working with us to get the best possible deal out there. Alan kept us well informed during the entire build and shipment process, and the pickup of the ribbon clad showroom car was definitely beyond our expectations.

This was my first time at the Capitol dealership and the service was great. My advisor Josh was very helpful and kept me up to date on the entire process. I will definitely return to Mercedes-Benz San Jose for future services.

Best experience at the Mecerdes Benz in San Jose. I couldn't have asked for a better car buying experience. My salesperson was Jearon Abad, and he was awesome.

Great experience. Simon Wagner helped me to get the car from other location and made my buying process enjoyable! I've dealt with terrible dealerships in the past and I admire Mercedes Benz of San Jose for their professionalism. Simon Wagner was friendly personable and has great follow-up. I got the car I really wanted at a price I was comfortable with. I would highly recommend this dealership and Simon Wagner to anyone! I love my new Mercedes Benz, Thank you!

Jay made this one of the easiest car purchases that I ever made. I am very happy with my 350 GLK. Jay was very knowledgable of the different models that I was looking at. He listened to what we needed and how much we had to work with. I would recommend this dealership to everyone. Jeff McFarlane

The salesman was very thorough. The facilities was very clean.

It was a great experience. It was efficient and pleasant especially compared to a traditional auto dealership visit.

Have worked with Joseph NGOs for a number of years and his service is excellent

No hassle, just good all fashion none pressure car buying experience. Joseph Ngo is a great guy, great sales person, He's the reason why I lease my sixth Mercedes vehicle. Always on top of things, easy to deal with and don't have to break His arm to get a great deal. I recommend Auto Nation on your next purchase.

The whole experience was without any issue. We were treated with courtesy and professionally.

It was good experience working with Joseph and Tony, very reasonable, accommodative and helpful. I was leasing a car for the first time and they helped me through the process with ease.

Jearond at Mercedes Benz San Jose was amazing. Friendly, helpful and easy to work with. We will continue to work with him for all our future MB needs.

I received much better service from otber MB dealers, they must be selling too much.

It's never fun buying cars, but I was treated well. We did the dance I try to get the best deal and the dealership try to make as much as they could; so the dealer made the best deal and I did the same.

Would highly recommend dealing with Mr. Joseph Ngo when buying or leasing a Mercedes. Joe will give you an honest opinion of what he thinks would fit and will get you the best deal.

Joe help us with our 3rd E-Series. Great guy, highly recommend dealing with Joe when buying or leasing a Benz.

It ' s been a great experience in this car dealer. They are as good as you can get the car you want. very professional and experience and great people.

Joe help us out with our 3rd E-Series. Great guy, highly recommend dealing with him when looking for a Benz!

This it's the place where you can take the time looking for the cars and not body bother you but the seller person it's ready if you have any question.

We ordered our 2017 Mercedes Benz GLE 350 from Mercedes Benz of San Jose. Every contact and everyone we dealt with was friendly, professional and treated us as a valued customer. From the sales Dept to F&I to the Concierge who walked us through all the systems of our new vehicle.

Owning a Dodge Sprinter, I felt accepted and the service has been very good when I take advantage of their promotions. As any dealer, their prices are expensive in doing service repairs if not using promotions.

Excellent service! Purchased a Mercedes pre owned and have had maintenance performed there as well.

Jearond was able to give me a great experience for leasing my first Mercedes Benz. He answered all my questions, but also took the time to ask what I was looking for in a car. He gave me the best deal possible and made the process quick + easy. Thanks again.

Great experiment . I have bought a new car here. The dealer is so friendly and patient to answer your question.

Customer is excellent. Buying process for me is very quick (don't have to wait for hours). Overall I'm very satisfied with the service that Vinnie Do provided us.

I was looking for a Mercedes Benz C450. Alan did a great job. At first we had a hard time finding a perfect match of packages, so he asked me if I could wait for few months he would order a customized C450 for me. Since I could not find the configuration I needed. I agreed to place the customized car order. The car was delivered as said in 3 months. He was really good to respond to my mails, any queries I had. I got my first car thanks to Mercedes Benz of San Jose, who provided me a great price for my car.

I saw a CPO MB C250 online and went to the MB San Jose dealership to look at it. Vinne, the salesman greeted us and was very helpful in the buying process. The car had some slight cosmetic issues in which he said would be repaired. However, the repair process has been slightly out of schedule requiring multiple trips. Overall the dealership has been a very pleasant experience though.

I've been buying a car at the San Jose location, and we have been treated with the best customer service. The Last (4) E-Class Joseph Ngo has been extremely helpful in making our decision, he always makes sure we are not pressured, he waits until we are ready, and insures we gather all information before final purchase.

I was hesitant about the dealer after looking at nationwide reviews of AutoNation, but the experience was great. Per their online inventory, they had exactly the vehicle I wanted at a very nice price. No pressure, no headaches. An easy and enjoyable purchasing process.

My experience in Mercedes Benz San Jose dealership was simple and great. I end up purchasing my new car here.

I have always had an excellent experience with Joseph Ngo. He's the best.

Dealer had large inventory of vehicles in which I was interested. Sales specialist was well-informed and helpful. Pricing and trade-in allowance were both very fair. Test drive and buying experience were painless. Hard-sell techniques were NOT used. All in all, a very good experience.

Great experience, will be returning for future cars

Every process was smooth, and I didn't spend too much time in the dealership.

Great experience! I have never thought that driving a Mercedes-Benz could be so affordable. I have been shopping around other dealers for the best price and decided to visit the Mercedes-Benz of San Jose. The process was fast! The seller was friendly and professional. I would definitely recommend this dealer for my friends and family.

It is like you are one of the elite on a poor man's budget.

Patient, wonderful buying experience, even though it took me over two years to buy the car.

Best car purchase experience. After researching the car and price I was looking for I got the car I wanted. It was only possible with an outstanding sale and finance people I felt with. It talks a great deal about their management team as well.

I had a wonderful experience with them, and I'll definitely recommend this deaeler to my friends.

@Benz of San Jose, when we walked in the show room, we were undecided about Benz or Lexus, But as soon as we were greeted by Vinnie(Ving Do), and made to feel a valued customer, we made up our mind. Excellent customer service, very friendly and knowledgeable, not too much of haggling for a good price. I am very happy with the customer service including the financial advisor and Joey our tech conceriege who helped us navigate through our new buy. I highly recommend the dealership and the service. Keep up the good work! Best wishes Kiran and Madhu

I had a wonderful experience with this dealer ship. I highly recommend this dealer.

Great buying experience! Vinnie and Johan were super helpful. Excellent customer service.

this dealership is one of the best I have ever worked with, I saw the car on the internet, spoke to the internet mgr and made a deal subject to inspecting the car, I was in and out of dealership in about 2 hrs, No Hastle, super polite and helpful staff, these people are great! I highly recommend this dealership

Simon at this dealership was very friendly, very knowledgeable, and very accommodated. His manage, Tony, was very supportive and responsive. I drove away a 2016 E-350, enjoying the car and enjoying the buying experience!

Recently I bought my new Mercedes-Benz from this dealership. I shopped around many dealership around bay area. At the end I selected Mercedes-Benz of San Jose due to their great service. Sales person was very knowledgeable. He spend lot of time in explaining each and every feature of my new car. I really felt like a VIP at this dealership. Great job guys, you really deserve five star rating.

My entire experience at MZB of San Jose was excellent. From the moment I stepped into the showroom to when I drove off in my new S550 I was delighted. This is a very smooth running establishment. In past years, buying a car could be stressful . Not here. My salesman JOHAN & sales manager Vlad were outstanding . I will return

I purchased a new factory-ordered 2016 C300 from MB San Jose. The salesman was Vinnie Do. He was very nice in explaining all the information to me. During the time while I was waiting for the factory-ordered car to be delivered, Vinnie always kept me updated on a regular basis. Would definitely recommend this place to my friend.

I had a great experience getting my first mercedes-benz. Sales rep were very friendly and helped us out with our needs. Shout out to Johan for being patient with us and cleaning up after my kid who spilled the hot chocolate, twice! I am very pleased with my C300 and I would surely come back to purchase my future benz with this store.

Awesome best services ever nice staff nice building

We bought a 2016 GLC SUV from MB San Jose. The dealership facilities are very nice and very well maintained; their vehicle inventory is excellent. The salesperson, sales manager and finance manager worked together as a team to expedite the overall process and respond to any questions. All involved are very experienced, customer experience oriented professionals. Highly recommend them if you're pursuing a new or used MB.

Alan help us with our purchase all the way thru, very seamless and professional. Relax and fun. Joseph the Finance Manager is very clear, fun, very professional all the way. Everybody you get to meet at this dealership are friendly and accommodating Mercedes Benz San Jose is great place to buy a car.

I had the best experience ever at this dealership. Was able to drop off car the day before my appointment so as not to interfere with my work schedule. Great courtesy vehicle, attentive service, washed car and cleaned interior...didn't try try to screw me on the parts cost... I ended up paying $77.00 total. Warranty covered everything else. They have my business.

I was in the market for a new Sprinter Van and Mercedes Benz of San Jose had the best availability on the Peninsula/South Bay. I worked with Will Eugenio on my purchase and he was very responsive and helpful during the entire process.

Purchased a 2016 Sprinter Van from this dealer. They helped me find the vehicle I wanted with all the options, and had it delivered within a few days - faster than I expected. Just a very positive vibe from the staff. Way to go!

Recently we just purchased a CLS 400 from Mercedes-Benz of San Jose. Vinnie Do was the sale man. he was such a friendly,fantastic saleman to work with. he gave us a nice discount and made things happened. i 1000% recommend you to go to him for buying new Mercedes-B.

It was a great experience at Mercedes Benz San jose. Sales staff Jearond Abad was very helpful and helped with test drives and going over features. In general it helps when you have friendly staff when you make such a fun and important decision.

Osvaldo Yanez from Mercedes-Benz of San Jose helped make my dream car a Reality.

I had an unfortunate accident and needed a new ML350. After discussing with the internet Manager, Jearond Abad he let me know that the ML was no longer being manufactured and they moved to GLE. He invited me to check out their inventory on line and pointed me in the direction of a vehicle they had in stock. I set an appointment with him, he had the car out front. I stepped in, drove it and bought it. Jearond was very friendly and no pressure. They gave us a terrific deal and we drove away very happy.

Will with the mercedes sprinter division was an absolute pleasure to work with. He took the time to cater to my needs and my terms. I never felt like I was being "used car saleman" tricked. Thanks for all your help and for my new 2016 mercedes sprinter!! Cheers

We had an amazing experience buying a Metris van at this dealership. We went in on a Sunday afternoon & picked out a van that matches our business need. The Fleet Manager, Willie Eugenio, was off that day but he started on the paperwork the following day, Monday. The submission of required paperwork was painless. By Wednesday all documents were in order. We picked up the van that Sunday, our only available day. Willie came in on his day off to complete the purchase. He was very professional, knowledgeable of the product & thorough in every step of the process. We highly recommend this dealership & highly commend Willie Eugenio.

I just purchased my new Mercedes ML350 at San Jose Mercedes and would like to share my positive experienced. Our family was in the Market for an ML350 for several months. When one was available that met our criteria, our friendly sales agent Chester Lam gave us a call. We came in that Friday night and walked out with the car that we've been searching for. Chester Lam and his team stayed late that night to complete the purchased. Him and the team at San Jose Mercedes made our buying experience very pleasant and effort less. I couldn't be happier with the car and am grateful to have met such wonderful, honest, caring people at Mercedes Benz of San Jose that made my buying experience unforgettable.

I had a great experience in buying my car, it was smooth. Jerry Ton was very helpful and made us comfortable.

Tony Wood he is excellent sales if my friends looking for new car I will definitely recommend to him

Last week I bought my E350 at Mercedes Benz of San Jose. I am very happy with the services of Shaun Van Dick and Mike LeGear. They made my car shopping experience very pleasant and stress free. Mike was very patient with me when I couldn't decide on the color of the car and wanted to make sure that I was completely happy. A day later I called him to ask to swap my floor mats to a darker color set. He immediately offered to swap his own set which he has kept brand new with my own. I have never seen such service anywhere else. Thank you so much Mike!

This is probably one of the easiest and least painful experience I have ever had. Mike was extremely helpful, patient (I tend to over ask at times), and easy to do business with. I actually wasn't really even thinking of leaving with a new car but it was because of the ease of negotiating a deal with Mike (the car can only do so much to sway me). Not only that, he followed up with me to find out how I was liking the car and told me that I can always reach out to him should I have any more questions in regards to the car. Highly recommended salesperson and place.

I was looking for a Mercedes convertible. I was happy to know that there was a local dealer who could satisfy my needs and make the buying process painless and easy. I was able to find the right car at the right price and am a happy customer!

Elaine in service strung me along forever before I gave up on getting their help. However, I should not steer you away from sales, that part was very good. Go to San Francisco for service and avoid the torture of service (lack thereof) here.

Our salesperson, Jearond Abad, was excellent. We contacted him via email after seeing the car online. His communication was excellent and really was the reason we decided to go immediately to the dealership to go buy the car. This is my 4th Mercedes and I am extremely pleased with the one we bought from Jearond.

No better term then any other car dealer Just want your money. Don't want too see you unless you are giving them more money. And will beat you up on your trade when you go to turn it in. Don't get me started on the salesmen. Seem to all have Mid East ties

I recently purchased my AMG CLA 45 at Mercedes-Benz of San Jose from a special order. I was impressed that the car came in early than they had promised it would arrive ~ 3 months. The Team, especially, Vinnie Do and Osvaldo Yanez went above & beyond to provide me with 100% level of customer service. They have made my purchase experience so smooth, quick, & easy. They were very responsive to my calls, email, & provided me status updates while the car is in production. In addition, they were very thorough answering my questions and knowledgeable with the buying options. After a few days I picked my car, Vinnie checked in with me to see if I have any additional questions or need help to operate any of the features. I highly recommend future buys to my family and friends. Since my sister was with me at the time of purchase, she was impressed with the level of service. She has placed an interest of waiting for Vinnie to contact her when the new 2017 C 300 arrives. Thank you so much for all your help!

Car was as advertised and delivery out of state was smooth. Thanks ~

I'm very much satisfied with my MB car with the help of our salesman in San Jose, Ca. He's very friendly and patience to answer our questions regarding to the car that we purchased last weekend.I highly recommend this place.

Great experience with a very pleasant and helpful salesperson, Tony Wood, and the Finance manager Troung. The only reason that I give 4 stars for the buying process is that the day I was there, the finance department was backed up due to the fact that they were extremely busy; so it was a slow process.

Past weekend we walked in to the dealership first time just to check out some cars. We ended up buying a pristine GLK on the very same day. They have a large selections of cars and the facility is immaculate. We were lucky to have Jearond Abad as our Sales Manager. He is extremely knowledgeable and upfront, therefore making our car purchasing experience painless and even enjoyable. We will come back for sure in the future.

Last week I bought my E350 at Mercedes Benz of San Jose. I am very happy with the services of Shaun Van Dick and Mike LeGear. They made my car shopping experience very pleasant and stress free. Mike was very patient with me when I couldn't decide on the color of the car and wanted to make sure that I was completely happy. A day later I called him to ask to swap my floor mats to a darker color set. He immediately offered to swap his own set which he has kept brand new with my own. I have never seen such service anywhere else. Thank you so much Mike!

Buying my C300 at Mercedes Benz of San Jose was a very positive experience. I found everyone to be professional, especially Joey, who was very thoughtful, helpful, patient and thorough.

I've purchased two vehicles from Mercedes Benz of San Jose over the past two year. Jearond Abad, my salesman, did a good job working with me through both transaction. He also lived up to his word in providing services the car needed after the sale. I'd recommend Jearond to others.

Was great purchase experience. Fair price without hassle.

Just purchased a 2015 C-300 from Mercedes Benz of San Jose. I was impressed with the customer service from Jearond. The car was a birthday gift for my wife and he made it as special as I could ever want. I didn't get a hard sales pitch which I appreciated. Jearond took the time to show me videos in his office of why Mercedes Benz is a safe car, and even emailed the site to me. Even the manager called me after I a left her a great review of Jearonds professionalism.

Everything is great, nice quote via email, just need to be there to complete the paper work.

was a very pleasant experience from the get go, the sales person was very prompt and helpful in responding to my emails and that is the reason I bought from the dealet

Jerond was patient with my lengthy decision process, made the actual signing efficient, and followed up to assure everything was in order and I understood the nuances of new tech on the vehicle.

I highly recommend this dealership. They offered a great deal, quick financing and ease of purchase. Overall, a good buying experience.

In all honesty it has been a unique and extremely satisfying experience to lease our SLK350; around the end of January 2016 from Mercedes-Benz of San Jose, California, to join our Family 'Fleet'. One of our Internet savvy family member did comprehensive research on Internet for the car of our choice including a few phone calls and e-messages exchanged with Mercedes-Benz of San Jose, by one evening. And an appointment was set for the next morning to test drive the car... with the promise of the BEST PRICE (we knew our numbers for the deal)... with the Internet Sales Manager, Rod Farzad, at this prestigious dealership. We drove 60 miles from our town to the dealership next afternoon. Mr. Farzad was very professional, trustworthy, and courteous to take for a Test Drive, and he offered the most competitive market price. There was no need for price negotiations and the 36-month Lease Deal was signed within the hour. The Finance Dept., Gabriel Cabrera, in particular, was very professional, thorough, and courteous to handle the lease financials. We were ready to drive the car home the same evening as young and knowledgeable Joey Sanfilippo, Product Concierge, explained all the bells and whistles of the cute SLK350. The entire effort from first contact to to driving away our Mercedes-Benz car from the dealership was less than 24 hours to our delight and exceeding our expectations in every respect ...thanks to the Sales Team... and our Special Thanks to the STAR OF OUR DEAL, ROD FARZAD. The Sales Manager joined his young and competent professionals to congratulate us at the end.

Rod made the purchase of my new c63 a pleasure. The finance person was so friendly and accommodating. I was totally impressed

My salesman is Marco he answer all questions I needed to know very knowledgeable and I'm happy with my transactions.

I had a very pain free, easy purchase of my MBZ SUV. The sales and finance sales people were proffessional informative and pleasant.

Chester in San Jose was amazing and is still helping us on the satisfaction of our new vehicle

I was looking for a lease return with specific features. They had one that we inquired about and we came to an agreement on price over email, then we realized we had sent the inquiry in on the wrong VIN and turned out the car we actually wanted was sold. They had another car with the same features that had just come in on a lease return but not been certified yet.. We took a look in the dark and it looked ok. After it went through the CPO process we came back to pick it up and were not happy with the condition it was in. The mileage was high and it was a little beat up. They found us another car that week and had it shipped to their dealership and got it certified. We went to pick it up and it was great. Car buying can be a really bad experience but things went well here and we were happy with the whole process. They also gave us a fair price on our trade. We much prefer settling on the price over email and just needing to do paperwork in person. While we were waiting on the car we ended up buying, we continued to look online at other dealerships for a car with the features we wanted. We found one at a dealership about 150 miles away, for about 20% more $$. We feel like we were treated very fairly here and paid a fair price for a great car,

Came to look at used car of a different manufacture. Was treated as if I was buying the best car on the lot. Very professional and helpful personal. Was pleased with the service. Would recommend to all for the service I received. Would drive 137 miles to this dealer first.

I contacted M-B San Jose on Saturday and made an appointment to visit their office the next day. The sales rep, Marco Mora, was very courteous, professional and knew his products well. After a short test drive, he helped me select a new GLA250 which meets my needs better than one I had originally selected myself. The price was better than other dealers I had talked to. There was no high pressure sales and no drawn-out price negotiation. The rest of the people involved from Finance to Concierge were all very courteous, patient and professional. I drove home in a new GLA250 after spending less than 4 hours at the dealership, including time for them to prep my car. It was a very pleasant experience.

Even though I only bought a used $7,000 car I felt like I was still treated with the same care and respect as a customer spending much more. The car is lovely, the process was relatively quick and easy, and I feel like I got a fair deal.

Mike LeGear was great. He is a knowledgeable sales professional and worked with us to find the right car at the right price. He made the process easy and transparent.

Quick, fair, and accommodating service from this dealerships especially compared to nearby dealers

Highly recommend contacting Tony Wood from MB of San Jose. He is great to work with, honest, helpful, respectful and earned our business. Tony was very patient and answered all of our questions, provided us with excellent service, kept us informed of all the negotiation details and was very, very fair. If you are looking for a Mercedes, it is well worth your time to contact Tony. Actually everyone from the dealership is great to work with, overall just a great experience.

Michael took the time to answer our questions and work around our busy schedule to have the paperwork and car ready when we needed it.

I live in Portland, OR and purchased a used car from them down in california. we had many back and forth calls and finally settled on a price. it was a little troublesome getting the details hashed out to do an out of state purchase and i was a little upset that i couldnt drive the car home without paying the california state tax but thats no big deal at all. they were very honest and up front with all their policies and were EXTREMELY helpfull and honest about the details on the car and even pointed out all the minor paint defects. they did send a notary to my work address to handle all the paperwork and it went very smoothly. Vinnie Do, the salesman i worked with, was extremely helpful and patient and went the extra mile to work with me. When I received the car it was in exact condition as described. I love it and have 0 complaints.

Our sales person was Marco Mora at Mercedes-Benz of San Jose. The car buying experience was easy and pleasant. Marco was very helpful and easy to deal with. The price was great and services of the team was great. We are very happy with our purchase. Thanks so much Marco for the friendly and professional services you provided.

I had a great car buying experience. They had me in and out of there quickly with exactly the car I wanted. Great customer service.

Thao was friendly and knowledgeable, He did not push me into a sale. I enjoyed talking to an honest salesman who wasn't out just to sale a car, but to make the customer happy!

Went to Mercedes of San Jose and Vinnie was the sales person, a lot of freedoms when we were choosing the car, didn't do any hard sells on the current lot. Actually, he spent quite some time on searching for our vehicle and when it comes to negotiation, it was really easy and straight forward! Most importantly, the price is lower than everywhere else!

I'm really satisfy the sales service from Jearond Abad. Jearond was able to provide all the options of the vehicle I was looking for and provided quick response.

Had a positive car buying experience from Jearond Abad of Mercedes Benz of San Jose. Jearond has the initiative to find a car with the kind of options that I was looking for, instead of trying to sell me a car from their existing inventory. In addition, Jearond is quick to respond to queries. He made my car buying experience positive and hassle-free.

Inquired about a new GLA250 and received a quote that closely matched our concerns. We inspected the vehicle and made a purchase within 24 hours. Representative communicated openly and promptly through the entire process.

Purchased GLK from Beschoff, very happy with car & sales staff. Signing papers took a long time finance guy was solo but overall very happy.

24 hrs-online inquiry - Thanks Marco! - confirmed inventory - and team support Cyndi Hodge. From Internet inquiry to Happy Driver with Dream Car on the road. Thanks Oscar in body shop for going the extra mile and buffing into the evening and for the service Manager that guarded my new car while I used the Restroom. Thanks Joey in tech for the great explanation and Than Tran for skipping lunch to make sure we did not miss a beat. You made our Birthday Celebration something Super Special!!!

This dealership is no longer owned by Beschoff, and quality of service has noticeably declined. I am having to make repeat visits for service items to be done completely. Anything that looks like it should be warranty covered service is either overlooked or being charged to the customer [me] until I point out the warranty is still in effect. I will look for another MB service dept that doesn't expect me to be the expert on every little detail on warranty coverage on every visit.

Well i just bought a car from them and jearond (sales guy), vini and even the credit guy all of them agave me the best treat to me and my wife, they did their best to give me a deal i was looking for. Definitely will come backbin a future for a newer car.... THANKS GUYS

Very disappointed and appalled at the way that the Finance Manager treats customers. Something is amiss when you show him that his numbers just aren't adding up, and his reply is "Well, I'm not a math guy, I just type it in the system. When customers show me that, I just ignore them" WTF?? Just so happens that the guy I was with who was going to purchase the car IS a math guy. Has a major in business and finance, and is an Accountant. How about, you don't get offended and start being rude to a customer when they realize that the figures that you're trying to give them, based on sales price, tax, etc. combined with interest rate, aren't correct?

I had a great experience buying my car from Jearond and then working with Cheryl to get my tire fixed. She got me appointment the next day and the shuttle drivers were great and my service adviser was professional as well as personable. Everyone there is so helpful and I just had the best experience. I would recommend buying and servicing your car at Beshoff

I bought a car here more than a year...salesman were extremely good...but everytime i come in for service...all the service advisors sucks...they always refuse to help you out especially those services under warranty...i think owner of Beshoff Mercedes should fire and hire all the service advisors...they are helpless and rude to customers!!!

So grateful to a superb team! Johan, Erick and Marco are awesome, they made everything so smooth and we appreciate their excellent Customer Service from the beginning to the end. This is our 3rd car purchase here and we are very happy! Thank you so much! We appreciate your kindness, time and effort!

Great dealership, highly recommend. Come and see Johnny Ngo, in and out in 30 mins with my 2014 e class benz. No haggle!!!