13 Million Cars Sold to Happy Drivers

"It's nice not to haggle over prices. Their prices are good!"

-- Misty H.

"They got me in my dream vehicle. They listened to what I wanted and I felt heard."

-- Eloni T.

"Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour."

-- Tom D.

Come Experience the Mercedes-Benz of San Jose Difference

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Recent Reviews from Mercedes-Benz of San Jose

I used Mercedes of San Jose to replace my cracked windshield with an OEM part and to have my key FOB checked since it was not working correctly. First about the windshield, I did place the order with the parts department and I did not hear from them after about a week and a half. I called back and talked to someone in the department and he had to do some investigating to see what happened. No return phone call (not good)! I called back again and talked to Cathy, she looked into it and found the windshield was ordered, received, but it was damaged so, they had to reorder. Cathy promised me that she would call me back when she received an ETA and/or received it. She did come through on her promise and called when the windshield came in and confirmed it was there. When I came in for my appointment, I showed up at 7:20am and the person who was supposed to meet me was not there. Another service person met me. I told him I was there for the windshield replacement and I wanted them to look into the key FOB. I stated that i had to use the manual key to open it and when I run it for a bit, the key FOB works but if I let the car sit overnight, it longer functions. I waited while he checked me in and when he returned, I was told the windshield had to be ordered. I told him it was physically at MBZ of San Jose and he had no record of it. He did some more investigating and finally found it, the windshield was under a new part number. I finally got the windshield fixed and went to pick it up and was told everything was done. I paid for the services and they went to retrieve my car. I heard the attendant yell that the key FOB was not working and he could not open it with the manual key. I had to get the key from him and opened the door. I talked to the service person who told me they did a function test and everything worked. I did the same thing but they did not do anything other than hitting the buttons. I was told that I had to make another appointment so they could do diagnostics on the system. If they just would have taken a proactive approach, they could have rectified the problem. Disappointing! To fix the key FOB issue, I took it to another place. I am just not impressed with the service I receive from Mercedes of San Jose! The windshield seems to be fixed but, I was also alerted that the installation was done my an outside source. When I called earlier, I was told they did it. I am not likely to use them in the future. I would have given them one star but, they did have it installed correctly and Cathy (parts department) did follow through on her communication.

rfangonilo Aug 2, 2021

My husband and I went a few days ago to look at a used GLC 350E, that we were ready to buy. After spending some time in the parking lot looking at cars, with no one approaching to offer help, we went inside the office where there were about 4 staff members standing around the desk. It took them 5 minutes to notice us and grudgingly ask if we need help. I was very tired after working all week and having a chronic medical condition. Nobody offered us a seat, or water. I guess we were not dressed up to par for this dealership! Finally, a sales person was presented to us, he did not know the car inventory. During the test drive we asked about the mileage/gallon being a hybrid car, and he told us that the car gets 56-59 mi/gallon! Since we currently own 2 hybrids already, we knew this was not a realistic number. We still decided to buy the car and negotiate, but they informed us they won’t negotiate the car at all, even though we had proof of similar cars at other local dealerships. They said it was against their company policy to negotiate. We wanted to trade in our car. Although we had a print out from Kelly Blue Book evaluation for the trade in value, and they claimed they give fair trade values; they came back with $6000 less than the Blue Book said our car was worth. Our car is in excellent shape. We were prepared to put a good amount of money down, besides the equity that we have in our car. The salesperson even stated that “you are not buying a car tonight because “she” meaning me, the wife, “is tired”. Not knowing that I have a chronic medical condition and never showing any consideration. It felt more like we were pushed out of the door so they would not have to stay a bit later. We left and will never go back there. We felt that we were made fun of and wasted our time. Those young salespersons and “managers” need customer training, need to learn respect, and make that work place be like the luxury place that is supposed to be. Very Poor customer service, disregard for clients, lack of motivation.

Gabriela Aromgal Jul 3, 2021

Avoid Mercedes-Benz of San Jose if you can. They took the money in full to sell a car (SLK). Sales person was nice to work with. Experience was great in buying the car! However, they couldn't sell the car because it failed the SMOG check. After lackadaisically promising that they would return the money in 5 days when I asked about the refund, they stopped following up on their own promises. Three weeks passed by as I would call them or send them emails reminding them of their obligation to refund my money for a car that they couldn't sell. I think the sales person genuinely wanted to return the money but for some reason, it wasn't happening. I contacted the General Manager (GM), Mr. Rob Stuban, and he didn't even bother to acknowledge my email. (This is particularly interesting because I was going to buy another car from them because I really liked the sales person.) I contacted an attorney to write a demand letter (paid him $300) to GM of the MB of San Jose and President/CEO of Autonation, Mike Jackson. I called the dealership to let them know that the game was over. They FedEx'ed the check the very next working day (on Monday). I also got a routine email from Mr. Stuban over that weekend. Their attitude (the lack of interest in refunding the money for a car that they couldn't sell) and the impunity with which they were acting made me wonder why they would do something like this? Perhaps the management was thinking that they didn't have to return the funds, or they could be going bankrupt (so this kind of behavior is understandable) or there is another reason? If they keep $25K to $40K of money for a month or longer from 2-3 clients each month, each dealership can keep $100K interest free every month. That's $25M every month that Autonation with 250 dealership can keep interest free. The only reason they returned my money is because I contacted an attorney. How long were they planning to keep the money if I hadn't contacted an attorney? It couldn't be an oversight because they knew I had been calling to get my money back (so that I could buy another car). Do they do this to every client who they owe money? Or do they do it only to people who they think may be innocuous, uneducated, unaware of their rights? Or perhaps to minorities, women, elderly? Their behavior certainly raises many more questions.

S V Apr 12, 2021

DISHONEST. This place lacks transparency. I bought a 2016 forester that had passed their “precise inspection process,” and came with a warranty. Either they knew it had a leak and did not disclose, or they did not actually do the thorough inspection that they had claimed to do. When I brought it back, they tried to pass it off as a “seepage” which they refused to fix. My independent mechanic assured me it was a leak, not a seepage, and either way it was only going to get worse. The sad thing is, if they had disclosed it, I might have still considered keeping the car because it was a really good price (although it had a lot of rust and needed a lot of maintenance- things I was prepared to accept buying a used car). Unfortunately, I could not do business with them because I lost trust that they would honor their warranty if something else went wrong down the line. I do have to genuinely thank the finance guy though, because if it were not for him leaving such a bad taste in my mouth, I would not have been suspicious enough to leave it at the dealership until I could have my mechanic look at it. Here is why: 1.) He was friendly enough, but also said some things that I perceived as condescending: -He interrupted me several times to say “no, no, you’re wrong.” It seemed like he wanted me to question myself. -I was reading a section of the contract carefully. He acted quite impatient while I was trying to get clarification about a point, and told me several times, “You’re not listening.” He actually just wasn't answering my question. -I am pretty sure either a ‘dear’ or a ‘sweetie’ came out of his mouth 2.) Finally, I kept trying to get what I had agreed upon with the manager in writing, and he did not want to do it. It was 10:30 pm on a Saturday night and the manager was no longer there. The manager agreed to extended the 250 mile money back guarantee to a few more miles, since I live 2.5 hours away and wanted my mechanic at home to take a look at it. At first, he said they were really strict on the 250 miles, and then he insisted it was ok if the manager said so, but would not put it in writing. He kept saying “trust me”, and “you have my word.” Why not just put it writing then?

Liz T Jan 12, 2021

I received recall follow up notice in September 2020. The recall was for sunroof glass. I had a very good experience with Daniel Salinas for a prior recall, so I contacted MBSJ. I explained clearly to the scheduler, I would need a loaner while this recall work was performed and was told the earliest she could guarantee a loaner was 10/12/20. Arrived on 10/12/20 for the appointment, to an empty service drive thru and met briefly with Daniel who went over and looked at the vehicle, tagged it. When I asked about the loaner, he abruptly informed me there was no loaner. I started to explain and he stated flatly, no loaner. They are all out -first come first serve and then snapped “ you don’t get a loaner for this repair - it’s only an hour” in the process of leaving, my fiancée tried again to explain to Daniel that maybe speaking to staff that schedules and he just brushed him off, which escalated to some choice words from my fiancé. Not appropriate, of course but this is where it landed. Rescheduled service with another MB dealer, it was clearly explained that no loaner would be provided but they would check the car first to see if the recall was applicable. Arrived to a packed service bay, immediately was approached by service personnel and he explained the recall and then stated that initially they did offer service loaners due to clients would need to leave their vehicle and the time to check. Then realizing a good portion of the vehicles did not need the glass replaced - bingo! He checked the glass and replacement was not needed for my car. On my way in less that 10 minutes. So, with that said, I don’t know what MBSJ planned on replacing in that hour they wanted me to sit and wait with my car? It’s clear there is a communication breakdown and customer service issues based on other reviews for this dealership, which may impact the Service Department. I’ve had recalls or service covered with loaners at this dealership before and stellar service from Daniel. However after this experience I will not return for service or purchase.

SJSharkey Oct 19, 2020

I flew in from out-of-state to purchase a specific vehicle. My time was not respected at the dealership. While waiting on the finance dept to call me back to sign paper work (on a cash transaction), my salesmen disappeared with the only key available to the vehicle for an hour and a half! I couldn't even get with the product specialist to obtain a lesson on how some of the functions of the vehicle worked due to the key being with the MIA salesman. The fact that it took over 4 hours of sitting around and waiting to execute five pieces of paper for a cash transaction is ridiculous. On top of that, I offered to pay via a federal wire transfer (amount was close to $100K) and this dealership couldn't even provide the necessary details required to receive a wire! Ultimately, I had to get back to my home state and fed ex a cashiers check. At the time of the transaction a "we owe" form was completed. It stated that the gas cap cover would be adjusted. When the car was delivered this had not been addressed. Conveniently the finance person who executed the "we owe" failed to include a copy of the "we owe" in my copy of documents. When I brought the car to my local MB dealership I was told that "Fit and Finish" are not part of the CPO warranty so the gas cap cover will not be covered by my local MB dealership. We also just discovered that there is a "cap wrench" needed to remove the wheel caps that is supposed to be included in the spare tire section of the car that is missing. Since this was a CPO car I was told that it is a standard CPO requirement to insure that any items that come standard with the car are included. I had been promised that the title to the car has been fed ex'd to me and when I received the fed ex it only included the missing owners manual and a non-programmed 2nd car key. I have asked multiple times to be contacted by the dealership and get a commitment as to when I would receive the title and can not get anyone to respond. Currently I have a $100K vehicle sitting in my garage that I can not drive because I can not get license plates for it due to not having the title. (The DMV will not issue any more temp tags). There are countless other items that I could site here but the bottom line is that this dealership is incompetent and has little respect for their customers. I will not make the same mistake twice and purchase another vehicle from this dealership or another Auto Nation dealership.

Tiffany Black Mar 4, 2019

BEST SERVICE I HAVE EVER HAD. I got a speaker problem for my C250 coupe. I could hear some pretty obvious static sound when i play music. I first bring it to Stevens Creek. And people there said i might have a sensitive ear, and they're not able to hear any problem. I even considered making a doctor appointment to see if there's something wrong with my ears. And then i invited some friends to hear it, and everyone hears that. From this point i know there must be something wrong with the speaker. I then bring my car to MB of San Jose. To be honest, i didn't have any expectation on that. And i went there during a weekend, after 5:00pm, so the service department is closed already. But still, people from the sales department helped me a lot, get into the car, and hear the speaker problem with me. And of course, they hear that as well. So after setting up the appointment some days later, people from sales also helped me to contact the service department, to tell them what he heard, so that service people would have a better idea when i drop off my car later. At the day of the appointment, people from service did hear the problem and order a new speaker for me, and replace the old one, and it fix the problem. One more thing i like about this dealer is: I went to stevens creek twice, each time they said they're able to fix the car by the end of the day. And then they send me to work with Uber. But each time, around 4:00 pm of that day, they call me and tell me they're going to keep the car for more days. And they don't mentioned anything about the courtesy vehicle, or uber during these periods....But at MB of San Jose, they ask if you need a courtesy vehicle, and they don't want to keep your car over night so that your routine driving won't be disturb. To sum up, everyone here, including sales and service, they're very friendly and helpful. And the queue is always shorter than the one at stevens creek. I would come here for service only for the rest of my days, adios stevens creek.^^

Wei Deng Aug 31, 2018

Show next 5 Reviews

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Real Reviews of Mercedes-Benz of San Jose

13 Million Cars Sold to Happy Drivers

Come Experience the Mercedes-Benz of San Jose Difference

Recent Reviews from Mercedes-Benz of San Jose

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