Loved wiorking with Jose Mosco and the MB team, they were welcoming, honest and accommodating. In this day and age, where every dealer is trying to gouge car buyers (aka market adjustment), they are daring to treat customers with respect and great prices. Also, they made me a very fair trade price for my used SUV. The only knock on them, it took me forever to get my paperwork done :( All in all, I will go back to them for my next purchase

My experience matches their BBB rating! Check it out!

Craig Wallace and the cashier were friendly and provided great customer service.

I have problems after taking regular services. It did not have any problem before he services. I cannot drive during weekend at all. I am waiting the customer service to contact me.

This particular location in San Jose is always friendly and does what they promise. They are well equipped to handle my large Sprinter. Bill is my service writer and is always great. He is soft spoken and that is a soothing quality.

When I called to make the reservation, I mentioned I need shuttle after dropped my car. I was told 7:40AM is available then I took the slot. However after I came for the service, I was told the shuttle starts at 8:30AM so I have to wait in lobby. I will choose another time if I was informed so.

Buying a car at this dealership was a pleasant experience. There was no hard selling rather a healthy discussion on the merits of our choices. The pro and cons were discussed and our sales agent, Mr. Jesus Flores- Anaya, was very knowledgeable on all products of Mercedes Benz. Once we have made our choice, he facilitated the paperwork and it was a breeze. I would surely come back to this dealership if and when I need to buy a second car.

Anthony Lorenzo in the Service dept provided exceptional service! He was professional, informative and went above and beyond to make sure my car got back to me as quickly as possible. He explained other features my car has and how to use them in minutes!

I’ve been three times now for routine service. Very smooth experience. Friendly service attendants. Jose was a pleasure to work with! During the pandemic they didn't have many loaners available for customers, but I think they might have more available now, which is a plus.

Will has been so much help!

We recently purchased our EQS at this dealership. I'm in the market every 3 years or so, and was surprised with the straightforward buying/leasing options. This feedback is for sales person *Tedi Mansour* and his manager K(aiz?)*. Transparent, No nonsense upselling, honest pricing, and, NO outrageous 50K+ market adjustments, that I was quoted at other dealerships. Tedi M. is knowledgable and surprisingly the only one (as I was told) who knows about all the quirks and features of the new EQS. He is your go-to-guy at this dealership. Thank you Tedi!

Our service rep was Danny. He has always delivered exceptional customer service. He is the reason we keep going back to Mercedes’ in San Jose near eastridge mall. He’s very friendly and make the process so easy! Thanks Danny, we really appreciate you!!!

Wonderful experience, The friendly environment and professional staff made my car buying smooth and fast, all process less than 1h, I have to say thanks to G who was top of this process. I recommend MBZ Sean Jose to all my friends.

Emad has been pretty helpful and responsive on answering all my questions, showing me around on different display cars, introducing me every detail and make sure I fully understand on my new car (e.g. walk me through how to use self driving mode). The new car has some minor issues, the button to open back trunk on the side door is not functioning well (requested for a new part in service department already), and self parking function doesn't work. But overall is good experience.

Excellent service by Craig and Fred. Both explained the condition and the nature of the issue is a term that is easy to understand. Taking care overnight and thoroughly inspecting the issues, and making sure that the concerning areas are inspected.

A very good experience over all including finance paperwork.

First off would I would like thank Leo for making my purchase easy with no hassles, He went above and beyond thanks Leo for your excellent customer service! And lastly I would like to thank Kamal, the man who when up for bat for me and got me lower a interest rate , having not the best credit score I was going to be in a hot seat but was desperate to be in a new vehicle fast. This man made my worries go away and blessed me with a new truck! Right on Kamal!I appreciate you my man. Thank you Mercedes Benz dealership

exceptional service and accommodations . I highly recommend

Service was fast and the waiting area is so accommodating

Worse service I’ve ever had!!! They DON’T return calls!! Even though you leave the message for the manager Scott!! They don’t follow instructions when given! They’re eager to sell you a car but when you need assistance forget it!! I’m calling the corporate office!!

Exceptional customer obsession from the team. Kudos to Tedi Mansour. Highly recommended.

This is one of my favorite MB dealership! Their staffs (especially Jose) are friendly and professional. Highly recommended!

Service was good and Jose was very helpful

I have always bought all my cars with Leo and he never fails to give the best experience every single time

Leo made the buying process very simple and smooth, will definitely be referring people here in the future.

Very experienced technicians

i was told that the service will take 2 hours..it was done on time..

I live close to 2 Mercedes Dealerships but this is my go to mainly because of the service manager Jose. He has always been very patient and friendly every time I come in. Always a good conversation along with my car being well taken care of in a timely manner.

My experience was excellent. It was alot smoother that I thought. I told lots of my friends about my experience and will refer them to you. Thanks

I would like to say thank leo for the easy & fast process on our new car, we are very pleased with our purchase process & the way leo Valencia helped us with taking the car home. He’s took his time to explain to us all the questions we had. We’ve bought multiple cars from him before And we are happy to follow him to his new home at Mercedes Benz of San Jose. Thank you leo

Your Service Representative, Anthony Lorenzo, provided my mother and I, Susan Sanders, with concise explanation of all the required work for our car and focused on the most urgent repairs needed first along with price. We left your service department with not only an spanking clean car, but one that ran like a new car. Thanks, Susan and Esther

Tedi (sales rep) and Demetris (finance) were help and straightforward with the process of purchasing the car. The downside came down to customer service and service department. I was pretty happy with my choice of a family car and I test drove it with everything working well, but then my passenger window wasn't working after two weeks. I was told it went through inspection prior to purchasing and they had it cleaned before handing the keys. So I scheduled an appointment with service and the girl who scheduled the appointment said I would need to request a week or two ahead of a loaner. When I went to pick up my car (after it being there for three days or so), I saw their loaner requirements in their service and parts department, it didn't state that 1-2 weeks window. Feel like they only prioritize customers who buys a Mercedes over a customer who purchases another vehicle even though it's still through them. And to top it off, the service advisor said he asked the manager to approve the repair without charge when they normally don't , but it states it's within warranty. Some customer service... Took them three days to replace a part that they had sitting and it took them three hours to let me know I wouldn't have to take care of the service... And it took them two seconds to decline me a loaner without even a recommendation of using their shuttle busses. I don't know if I would recommend this location.. but at least their sales rep and finance department were professional.

I went into Benz Was introduced to Mansour he was very helpful straight forward. Showed me every car I asked for! took them all on test drives. Left with a beautiful S580. Thank you for the amazing customer service. Also Q was very helpful as well. Great team work! I came home and was having some issues getting into my parking garage due to some censors on the windshield and Mansour responded within minutes. Thank you!

Excellent service, highly recommend Leo Valencia. Very friendly, made us laugh and welcomed us since the minute we step in, very helpful at all times. He helped us purchased our dream car

I went to mercedes because they had the mustang gt I’ve been looking for and Leo Valencia made the process super smooth and easy! He definitely cares about his customers and I will be back in the future for anymore car needs. Thank you for helping me with my dream car!!

Craig was very helpful in the process. Kept me posted and I picked up my car earlier than expected.

Frustrating experience while selling a car. Manager to avoid: Qais/Qaise(Sorry but I don't remember the exact spelling) Salesperson to avoid: Ashley I visited them exactly a week before today to sell my GLC300. I was quoted $33,500 to match a competing offer from another dealership. They also agreed to add $200 if I can get my car serviced, which I was happy to get done as I had a complimentary service pending. Today, I called in at the dealership to check for Ashley or Qais but both were not at the dealership. Understandable! So, before showing up at the dealership I confirmed if they'll honor last week's offer to which the substitute manager said 'YES'. I reached at the dealership and I was made an offer of $32,500($1K or $1.2K(w/service) less than last week's offer) saying that Qais had entered $32,500 in the system last week which was a big surprise for me. Last week's final offer when I left the dealership front door was told $33.7K. I felt like an idiot today, driving from Mountain View to San Jose. Standing there in disbelief on why would these guys do this! I have now reached out to the other dealership whose offer I declined earlier. Hope they are not like the folks at MB-SanJose. Clearly disappointing and frustrating.

I got my first Mercedes from here! It was a smooth and hassle-free experience. The pros of selecting this dealership are: 1) No mark-up over MSRP. 2) Flexible down payment options. 3) Patiently explained all the features of the car. 4) No over-sell to buy additional coverage. Special call out to the advisor Kal who informed me immediately when there was new inventory and took us smoothly through out the process to own the car.

Jose was amazing! He always goes the extra mile to help out and is always so understanding and helpful!

Although my purchase took a number of hours, I have found the whole staff at Mercedes-Benz of San Jose to be friendly, accommodating and a pleasure to work with. No matter what questions I have, someone will do their best to help me. Kudos to my sales representative Emad and to my service advisor, David. You’re both great. Thanks to Dimitri in Finance for making the process easy and fun!

Although my purchase took a number of hours, I have found the whole staff at Mercedes-Benz of San Jose to be friendly, accommodating and a pleasure to work with. No matter what questions I have, someone will do their best to help me. Kudos to my sales representative Emad and to my service advisor, David. You’re both great. Thanks to Dimitri in Finance for making the process easy and fun!

Highly recommended!!

Came in and Emad was “The Man”!!! Our experience was first class!!! Gave me a great deal on our trade in, and “Red” and Soma got us a great rate with ok credit!! They are extremely knowledgeable of the product and hands down the best car buying experience I’ve ever had….and I’ve had a lot!!! I feel like I’ve made new friends! I will definitely promote this dealership to friends and family and will be a customer for life!!! Great job everyone over there!!! And I definitely can’t forget our favorite Russia!!! 😜

Service department was very helpful. Bill took care of my Sprinter van, AI 19. He was very helpful and had answers for all my questions. However, one thing that disappointed me was how dirty the floor bed was left. I had to go back in and ask for a small whisk broom to clean my Airstream. Bill did come out and cleaned for me. The Airstream dealer in Morgan Hill had detailed my Interstate 19 two days before.

Was expecting a very large service bill and at least 3-4 business days before I would get my vehicle back, but I got it back within the day on a Saturday during limited hours and the service bill was way below my expectations. Thank you and your crew especially Jose Masangcay who was my service advisor.

Anthony the service representative provided me overall Great experience and great customer service. He kept me updated on what was needed on my car and was transparent. I like that alot.

Purchase a GLE 53 for my nephew a year ago ! I’m Still waiting for a license plate, no answer or follow up. Not even because was purchase for a professional sport player.

Tedi Mansour is very very good sales rep. I appreciate his honesty and the low pressure purchase experience.

First time owning a Mercedes’ vehicle so it was my first time experiencing the service at Mercedes San Jose. Setup my appointment by phone a week prior to visiting. Upon arriving for my Service A appointment, I was quickly greeted by a service advisor then taken into their office to discuss what type of service id like to do for the day. Service A comes with 3 packages of your choice, each with increasing cost and additional services provided. I opted for the minimum service which was the cheapest, no questions asked or sales talk to attempt me to go for the higher tier. After choosing which option for them to work on, I was asked if I wanted my vehicle to be car washed on site for free after the service, I told them yes. 2 hours later, I’ve decided that I did not want them to wash my vehicle after the service anymore so I placed a call to the front desk to let them know. The front desk asked who was my service advisor that helped me when I dropped my vehicle off, I told them his name was Anthony. I was placed on hold briefly for about 3-5 minutes while the front desk was locating Anthony to update him on my changed decision, the front desk then tells me she verbally spoke with Anthony informing him to not have it washed after the service. I was a bit worried that a verbal request may accidentally slip through and they’d accidentally forget and have my car washed (I just had my car ceramic coated two days earlier of my appointment which was why I’ve decided to not have them wash the vehicle). I received a call back approximately 4 hours after dropping it off that my service was done and was reminded that they received the update and did not wash the vehicle. Upon arriving to pick up my vehicle, I was again reminded in person by my service advisor that he received the update and did not wash the vehicle! Took about 10-15 minutes after arriving to pay and drive off with my serviced vehicle. I give this location a 5/5, not much to critique about other than the customer service, speed and attention to customer requests which met my expectations to provide such a rating.

Very professional and courteous. They kept me up to date on the progress of my vehicle, let me know what preventative recommendations they had, and the car was done by the time promised! Excellent service!

Bill beller , the sprinter service person, is the reason I keep going to this one location. He is very polite, honest, up front. I've never had his try to sell me a axle fluid change cuz the washer fluid light is on... anyone who has dealt woth dealerships knows what I mean...if he tells me I need something I trust him from experience and therefor will continue to bring the sprinter here.

Exquisite dealership. Cool people work there. Old school and I like that.

Ashley is great sales person. No pressure, just provide good service. I had to buy a certified E450 coupe due to no new ones with the color that I like. Setup the time with Ashley, go there, check out the car, test drive then sign the paper work. Everything worked out as planned.

Convenient, quality service, nice attitude. Their Sprinter manager knows his customers and relates to them and their needs.

In and out within 2 hours. Great selection.

i bought a sprinter van rv used 7+ years ago and have been getting it serviced here ever since. i find it an honest and trustworthy experience in my dealings here. it's an easy in /out trip with reasonable amenities if you need to wait. all services were always done right the first time. Kudos

Great dealership with amazing salespeople. I have purchased 2 cars from here and have always received nothing but the best service from everyone from sales to finance to servicing my car. Everyone treat their customers with professionalism and respect. Kudos to the amazing team!

Great experience for my purchase of a brand new GLC300. Sami is a friendly, reliable, and responsible sales consultant. The financial manager, Masi, was also very nice. It was great doing business with them!

Vinnie was professional and personable. He walked me through the simplest of task as I’m not very computer savvy. I highly recommend Vinnie and Mercedes of San Jose.

Great experience for my purchase of a brand new GLC300. Sami is a friendly, reliable, and responsible sales consultant. The financial manager, Masi, was also very nice. It was great doing business with them!

The workers are very knowledgeable and friendly. I like how they work quickly and so far it hasn’t cost me anything because my car is still under warranty. I enjoy the waiting areas because they offer a selection of coffees and cappuccinos.

We were very skepticle to come in but I have to say, we were very impressed how professional,courteous and friendly everyone we delt with. Thank you for making this experience a great one. Thanks to Sergey and G espically. There was one more sales manager that originally looked at our car. To all 3 of you. Thank you. And we will difinetly recommend your dealership.

We recently purchased a used vehicle through Mercedes-Benz of San Jose. It was used 2018 Chrysler Pacifica. This dealer is part of Auto-Nation so they keep a variety of non Mercedes vehicles on their lot and they have access to more. In today's vehicle market dealer mark ups for new vehicles are extremely high not mention the cost of the vehicle. Doing my search online I found our vehicle here on their lot. I knew what I was there for and didn't need a sales pitch to make my decision, Jesse greeted us. We showed up without an appointment and Jesse was very friendly and polite. There was no pressure as to trying to up sale us on new vehicle or any other vehicle on the lot. After the test drive we spoke with Jesse's manager and discussed our options. We had a trade in that we needed to clear up some of the paperwork on as well as financing. As a dealership they couldn't help. However, they gave us some key solutions and within a weeks time we were ready. Within the weeks time we did go and look at another vehicle. Vehicle was over 5,000 cheaper but, the customer service is what turned us off. They didn't know where the vehicle was, asked if we wanted to test drive something new, car was not ready for a test drive either and asked to text me for an appointment to come back. As we left the dealer the wife and I agreed we wanted to go back and buy the vehicle from Jesse. I reached out to Jesse the next day and reserved the vehicle to begin the purchasing process. Luckily I did as they were notified by email through Auto Nation they had another person ready to purchase the vehicle and was ready to make shipping arrangements out of state. If we would of waited a day we would of not been able to get the van. They were able to give me the value of my trade in, hold the vehicle until our bank cut the check and provided great communication through out the whole process. Their finance manager Solmaz was very organized and professional and made the task of signing papers not so unpleasant. In the future I would only hope to be able to purchase a vehicle through them again.

I pulled in and sat down, 10 minutes later we reviewed the service details. I left and the vehicle was ready a few hours later.

Extremely unprofessional and inconsiderate. Even after an appointment, made us wait an hour and kept saying things like "car in being pulled up in front" etc. Then told us they are "under staffed" and the key of the car is with the "tech" and since it's Sunday we could take a look at the car by walking towards the back of the building where it is currently parked if we wanted!! Unbelievable.

Beautiful location and very friendly environment. Our sales person was very friendly and he showed us all type of models with lot of patience. He was very detail oriented and and answered all our questions. All other staff members involved during the sale were very helpful and friendly too. It was an awesome experience.

Joseph Ngo is an excellant resource about Mercedes. He had helped me with leasing and purchasing for over the past 10 years. Joseph is easy to communicate with and will explain all the details for leasing and purchasing . Great professional to work with.

I’m editing my previous one star review only because of Sprinter Manager Anil Pasha. I was recently at Mercedes Benz at Capital Expressway and I was helped out by Anil Pasha, he was extremely helpful and deserves a 5 star rating. He expedited the car sale which I was waiting for 7 months. He is setting an example for all employees to strive to achieve, outstanding customer service couldn’t have asked for a better experience. I will definitely come back to this dealership for any future inquiries.

I called this dealership and asked them if they have any 2022 AMG E53 available. The salesman said yes we do have two available. So I arranged a time for the day after to go to the dealership. I drove one hour across the town. When I arrived the salesman had forgotten about the appointment. I told him I’m here to see the two E53 cars. He then told me he made a mistake and they don’t have any E53 available. Very unprofessional. I don’t get how people like this get by in life or can get a job. To cover up this, a few minutes later he said we just sold them which is obviously a lie. Like you sold two E53s in less than 24hrs? Took my business to another dealership.

Wonderful Experience !! This is my first Mercedes purchase. I was mentally prepared to order it but MB of San Jose happen to have the exact model with the packages I needed on the lot, so I reached out to them. Jesse Flores reached was the one who contacted me. I have to say he was the reason my experience was so great. Jesse Flores gets all five stars from me. Right from the start I never felt I was working with a Sales guy from MB of SJ, felt very comfortable and no pressure. I had to come back a few days later to buy the vehicle as I had to sell my old through Carvana first (MB of SJ) couldn't match Carvana's price. Jesse assured me the vehicle wouldn't be available for others to test drive and it would be up in storage till I came back to buy it. And so it was. And he worked me on the discounts as well. The buying process was very smooth and afterwards Jesse spent lots of time showing me how to setup the various features. I would recommend MB of San Jose if you're in the market for a Mercedes.

Great showroom and has awesome collection of Merc and smart cars. I have been their loyal customer and they treat their customers really well. The process is generally fast. I met the GM Rob and he is a great guy who has a customer first approach. Look for Joseph Ngo from sales if you are looking to buy a car. Their service department is good too. The service reps are fantastic. Look for Jose. If you are a repeat customer, remember if you call on their 408 number it will take you to a central call center in Texas. So they would not know the intricacies of your earlier services.

Bill, Service Manager I believe, supervised a difficult problem with our new Sprinter. He could not have more cooperative, informative, and helpful. My wife and I feel in debt to his efforts and are deeply grateful. R

The service here has been inconsistent. I have been here to service my GLB many times, and I don't know what to expect each time. I think it is luck of the draw in terms of who you get for your service advisor. Some are more nice than others, who are more willing to talk you through what they did whereas others aren't. I would have to say, the Saturday staffs are not my favorite. In terms of regular service, they are great and efficient. However, if you need to get something fixed, expect delays. A couple months ago I had to get my cylinder fixed (btw, on a brand new GLB) and was promised a week of estimated time. I was not offered a loaner vehicle. Two weeks passes and no one called me.. I had to call multiple times to check and they said it would be another week or two. Again, no loaner vehicle, though I was put on the wait list for it this time. I was given a loaner vehicle for the last 3 days before my vehicle was done. There was a total of almost 3 weeks I had to rent a car to get around. I asked and was told there was no type of reimbursement or voucher to cover for my 3 weeks of rental. When I asked why did I need to replace parts already when my vehicle is only 6 months old, and they said "this is a common issue for your model". I only wanted to make sure I don't keep running into problems, but minimal answers were given to me. I wrote a review to Mercedes management and never heard back. So, I'm not sure if this review would do anything.. but just want to share my experience.

Best experiencing to get a car in Mercedes Benz San Jose ever! GM Mr. Rob Stuban & his team Ted work very professionally and friendly. Knowledge of customer service, well explain of every function of every single things. One of the best experience of auto dealer shop!!! Great job!!! Promised I'll visit SJMB sooner or than later!! Huge Thanks for all.

Anthony was a great service agent. I was kept informed of all repairs, estimates and any delays. I was in and out with a loner to assist with the repair wait time.

This review is for Jesse Flores, sales person I worked with at MB of San Jose I recently bought a GLC 300 from MB of San Jose, worked with Jesse Flores. He was absolutely great to work with, very nice to talk to, very helpful, follows-up but doesnt constantly call you (like some other dealerships sales folks). He made my experience buying the vehicle a great one. On the day of the purchase, I told him when I would be coming in, he made sure the vehicle was ready washed and gased up and parked upfront. Once the purchase was complete, he spent time with me going over all the features and even gave me a new USB-C cable to hook up my iphone. This was all done with a smiling face all the time. I would recommend reaching out to him if ever you're in the market for a Mercedes Benz. The finance person, Solma was also very nice, She was not pushy or overbearing and gave me a good price on the ext warranty.

Great service all around. Quick and easy, got me in the car of my dreams and helped me get rid of my old car for a good price! Emad is the man!

This was the second car I purchased from Mercedes SJ. The staff were friendly and I really enjoyed the experience there.

I’ve taken my car in for service twice and I’m so happy that they are always available to me on the weekends due to my work schedule it makes it convenient. Thanks to Anthony Lorenzo for his exceptional service very accommodating doesn’t take advantage like some experiences I’ve had he was so helpful and very knowledgeable. I feel good that I can take my vehicle where I know I’m being taken care of.

Great services and very friendly

Great customer service!! I bring my GLS as well as my Sprinter and I always have a wonderful experience from start to finish.

Easy and clear explanation. Sufficient information delivered on time through email and phone.

detailed and great service

Service advisors were great, genuine car guys so they appreciated my extremely old Merc. Talked shop about the new AMG models and got me squared away really quickly. Solid guys, very affable and knowledgeable. The tech/s who worked on my car were excellent. Got my car on the rack did the alignment and got it back to me in less than 2 hours. The alignment is spot on too. The best part though, I’m slowly restoring this old Merc, when I bought it it did not have a splash shield. I recently installed one but was missing two Mercedes bolts so I had to use hardware store screws. The tech, either because they had bolts laying around, thought it would be easier, or just wanted to help me out, replaced the screws with genuine bolts. Didn’t tell me or charge me, I only found out while working on the car for another reason. But I was very happy when I saw that. 5 stars all around.

Excellent Customer Service David Truong Conducted Himself With Intergrity I Thank You Very Much For Being Empathetic With My Situation I Still Wish I Can Come Here For My Oil Changes

Sprinter service manger, Bill Seller will politely answer your extra questions.

I use this Mercedes dealership to service my Sprinter RV. Bill Beller is always professional and friendly.

The deal was fine. Problem was after I drove off the lot. No one would ever call me back when I had questions.

After checking many other Mercedes Dealerships I decided to purchase my GLS from Mercedes of San Jose The sales People were very helpful and easy going no pressure and I got the best price. I also take my GLS to Mercedes of San Jose for scheduled service they do great work and have my car ready when they say it will be ready.

I bought a S560 sedan from this dealer back in 2018. I bring my car to their service adviser, Danny Salina, whenever my car needs service. He provides me with excellent service with courtesy. He responses to all of my email inquires quickly. I would highly recommend him as AutoNation's outstanding employee.

Good inventory of new or used cars. Big place to shop.

Always treated with the upmost respect every time visiting Mercedes’ weather it’s for car service or looking around.

Bill was great. Efficient and straight forward communication from him. The call center that is used to schedule the appointment gave me an appointment time that didn't exist and Bill had to call to re-schedule to an actual appointment time. Some work needed in organizing the call center.

The worst finance manager ever! Do not buy your car from this dealership. I bought a Certified Pre-owned GLC300 here in December. They offer a seven day no questions asked return policy on all CPO cars and unfortunately I had to return the car. I loved it but the drivers seat was very uncomfortable. I believe it was worn on one side which effected my back after 20 minutes of driving, and I don’t have a bad back. I’ve never returned a car before and it was not easy, but I had no choice, I couldn’t live with the back pain it caused. I sat in finance manager, Solmaz Asli’s office and I could tell she was not happy about the return. She all but scolded me and told me I couldn’t do this again at any Autonation dealership again. Wow. Strike one. We completed all the cancellation paperwork and she said the transaction and the loan were cancelled. When we were finished I asked her if I needed to do anything else. She said, “No, you’re all set.” Six weeks later I received a bill for my first car payment!! She never cancelled my loan with Mercedes Benz Financial! Then a second letter came saying I was past due. All this for a car and a loan I didn’t have, but MB Financial said I did. THREE MONTHS LATER, I’m still dealing with this! She finally cancelled it two weeks ago, but my credit report doesn’t show it. It lowered my credit score 30 points. I’m now out of the excellent range because of her negligence AND my credit report STILL shows an open loan for $37,000! I can’t get it removed, it’s going to take months! Ms Asli has been of no help in correcting the problem that she alone created. I’ve had to make all the phone calls to MB Financial to get proof of the cancellation. Now, I I have to file credit disputes and prove the loan cancellation it was not my fault. Hours of work needed to try to undo this. Last week she sent me an email saying it had always been my responsibility to close my Mercedes account, since I opened it. What?? Whatever happened to “No, you’re all set”? Strike three She’s doing everything she can to avoid being accountable for her error. I can accept that people make mistakes, but own up to it and fix the problem that you created. That’s what ethical adults do. I wish I had never walked in their door! We finally had to get a lawyer.

Bill Beller was able to fit me in for an appointment to take care of the recall. He included a multi point inspection at my request. He answered questions I had unrelated to the recall.

My service representative, Bill Beller, was nothing short of excellent. He was attentive, knowledgeable and informative.

Bill Beller is servicing my 2019 Sprinter. Very detail oriented and helpful!!

BAD customer service. I walked in looking to buy a car . There was NO salesman or receptionist to help me to find the car. There were groups of 2,3 people who talked to each others and ignored all the customers. Very very bad service. I will never come back again.

I have to travel over 1.5 hours to reach the San Jose Sevice Center so I really appreciated having my factory recall promptly attended to. Bill even gave me a suggestion for enjoying a nearby park while I waited.

Great experience with good dealers!

BAD customer service. I walked in looking to buy a car . There was NO salesman or receptionist to help me to find the car. There were groups of 2,3 people who talked to each others and ignored all the customers. Very very bad service. I will never come back again.

Jose, my rep. was clear from the begging of our conversation about the repair needed on the 2004 SL500.

We brought our car to have Wheel Alignment on a PRESIDENT"S HOLIDAY! Our schedule is early morning. The shop was open early morning and the place is clean and quiet! We got helped right away and our Service Advisor- RAMSIN BETSARKIS was very professional. I told him that I need a loner car he tried to find a car that's available, because there was an error on the internet when I scheduled an appointment. Unfortunately, all loner cars were taken already! Ramsin himself was the one who gave us a ride home and scheduled someone to pick us up when the car is ready. He also gave as a good discount on the service made! AND THAT IS WHAT I CALL GREAT CUSTOMER SERVICE! Thank you, Ramsin!

Emad sold me my car and he was kind, caring and knowledgeable. He was super patient and explained everything to me in a wonderful manner. Emad went out of his way to make my buying experience extraordinary. Solmah worked the finance part of my deal. Solmah's attention to detail and her sugary delivery of all the finance details allowed me to feel extremely excited about buying my new car. I will return and buy another Mercedes-Benz from Mercedes of San Jose on Capitol Expressway in San Jose because of them having the Jay Z and Beyonce of Mercedes Benz dealerships with the nomenclature Emad and Solmah!😊😊😊

Very efficient and smooth process of getting routine maintenance

Great experience! Friendly staffs, quick service and awesome inventory

Our experience was great! Our service coordinator did everything possible to resolve the problem and get us out the same day.

I have been using this dealership for all my Mercedes factory maintenance since early 2000s. I have had various service advisors over the time, and they have all been great. My current advisor Ramsin is excellent. He works with the customer identifying what needs immediate attention, and what can wait. Both my 2008 SL550 and 2019 AMG GTC coupe are in excellent hands.

This is my second time at this dealership, as I’m from TX, and I’m very satisfied. My advisor David was honest about my wait time and I even got out earlier than expected! Will definitely make this my primary dealer as long as I’m in CA 😊

I brought my car in for it's yearly maintenance. I usually go to the dealership on Steven Creek, since I purchased the car there but they were booked for a month. I was easily able to book an appointment at this dealership. David Troung was my service consultant. He did a great job explaining what was going to be done. I unexpectedly needed to stay at the dealership for the whole day while my car was being worked on. David tried to expedite the service and I appreciated his effort. Since I spent a lot of time in the lobby, I was appreciative of the free coffee, nice outdoor patio and work space with WiFi. The lobby was very clean and calm. I think I have found a new dealership to bring my car to. Overall, a very pleasant experience.

I noticed the exhaust doesn't smoke well, so I would like to make an appoinment in Mercedes-Benz dealers. Some of them have a long appointment waitlist, but Mercedes-Benz of San Jose can make it one week later. So I choose this dealer. The service was nice. After handing over the key, I had a great rest in the guest rest area. It was pretty quite and NOT crowd, so I could work from there. BTW, the coffee machine was great (absolutely free drink)! Finally I was told the exhaust worked well and the little smell might be due to the V8 engine. Also, zero fee.

I noticed the exhaust doesn't smoke well, so I would like to make an appoinment in Mercedes-Benz dealers. Some of them have a long appointment waitlist, but Mercedes-Benz of San Jose can make it one week later. So I choose this dealer. The service was nice. After handing over the key, I had a great rest in the guest rest area. It was pretty quite and NOT crowd, so I could work from there. BTW, the coffee machine was great (absolutely free drink)! Finally I was told the exhaust worked well and the little smell might be due to the V8 engine. Also, zero fee.

Very good service and courtesy.

As always, dropping off my car for service was seamless! Ramsin handled my paperwork efficiently and kept me informed of any delays and notified me promptly when my car was ready for pick-up. I've been a long standing customer for over 15 years and the service is superior!

I am extremely satisfied for the service. Bill is very professional.

My experience with this dealership and service advisor (Jose Arellano) have been exceptional. The customer service is worthy of 10 stars - best dealership in the Bay Area. Honest and trustworthy. Repairs and care of my S-2012 were stellar.

Wonderful experience! Car bought in about an hour! Great inventory even in this hard time also "no markup on price" which is 5 to 10k saving then other dealers out there!

I want to thank Jose Arrallano my service advisor for his excellent service. Jose always provides an amazing customer service . He is quick at listening to detail and he makes sure the technicians take care of my vehicles need. Thanks to Mercedez of San Jose for providing such great service.

Had a trouble to locate our dream car due to supply constraints, but William Mosco helped me find SUV at right price point even under these market conditions. I visited Mercedes-Benz of San Jose to finish my paperwork (my car was ready to go) and it was a pleasant experience with clean showroom, friendly & cooperative employees, and efficient process to drive out the door.

Jose provided exceptional customer service on the work done on my SLC300. I can highly recommend him for his knowledge and experience. He is one of the best service advisors I have ever had. Thanks again

Sprinter maintenance department was great. Had a couple of hard to identify issues that needed to be addressed. The maintenance team took their time and corrected them. Strongly recommend

Service is great, I?m used to people usually absolutely in this business but they were very clear on what needed to be done in my car I agreed.

Service was mediocre! Nothing to brag about.

Very helpful and professional. Smooth transaction from start to finish.

I have been customer at this location since I bought both cars. Very happy with the services. My advisor, Jose Arellano , is exceptional, efficient,courteous and patient. He is a valuable access to your company. It's advisor like him that keeps customers choosing this location to service their cars.

A loyal customer since 2001 & have had many service advisors. Must say Jose is one of the Best! Issues big or small with my E53 AMG is resolved with his expertise. Thank you Jose!!!

I brought my car in for service due to error messages I was getting. Jose Plasencia was fantastic as always. I called and told Jose the problem I was having and he asked me to bring in my car. He contacted me to tell me what the problem was and to let me know my car would be ready and washed within 1 hour. Jose?s professionalism and his great up beat attitude is great. He really cares for the customer?s satisfaction.

very good sales experience.

Worked up a deal with the salesman to purchase a AMG GLC 63 and have it shipped from California to Georgia. The manager refused to sell the car to an out of state purchaser due to the car/chip shortage. Crazy but oh well, I purchased two new Mercedes in Georgia.

I just want to say thank you to Anthony Lorenzo for such great customer service, super friendly, reliable and informative!

I build a GLS with the salse Singh, Sarabjit back in Aug 2021, informing that I'm expecting to get the car by the end of 2021. Then the drama started, at the begining of Dec, 2021, I contacted my salse Singh, he told me that the dealership has a new policy that they can only sale the car to the local residents, (I lived in union city, which 30 min from the dealership that's not considering "local"). but my salse is not trying to argue for me at all, this policy start Nov 2021 which is after I build my car. so I went to talked to the manager, the salse manager Qaise heard my situation and trying to help, he said he will talk to the higher level manager to get my problem solve. After fewer days I called back my salse Singh to see if the manager get the result, since Qaise is to busy to answer my call nor my text, Singh told me that the manager has made the decicion that can not sale the car to me. I went to dealership to talk to Qaise in person, Qaise told me that the higher level manager has agree to sell the car to me, and he's sorry that Singh lied to me. I'm so shock and confuse about this drama. It has been one and half month now since the manager told me that car is arriving in couple of month, then I called in the dealership today to check, unfortunatly Singh answer my call( I stop ask him since I know he lies), he told me that my car has been trade to anther dealership, and the manager is not in today. I don't believe what Singh said, but I'm also so tired of the drama from this dealership. It's better to go for another dealership or if you like drama in real life, try this one.

We sold our car to and dealt with Sergey Maskalik. I already had a few appointments with other dealerships. Sergey was by far the best to deal with and gave a fair value. I highly recommend them.

This was my first time going to this location since it was sold from beshoff with my 2014 c63. I needed to have two factory recall repairs performed. They were courteous, prompt, and highly efficient in getting my car serviced and out the door quickly. The added service of cleaning and vacuuming your car was truly top notch. I'll be returning for more work soon, because when you own this type of car sometimes the dealer is your only option... and in this case it's not a bad thing.

If you live in their geographic sales area then you can disregard this review. i have no idea how they are in person. If your shopping online out of their geographic area then dont bother and dont waste your time. After offering me a vehicle that fully fit my needs and i was ready to purchase they finally realized i was from out of state and after much hand wringing and wasted time told me that they had decided they would not sell out of their specific region. Please take the time if you have company policies to represent these on your listing s and other sales channels its a few words in the listings and a service to your prospective customers. if your not going to sell out of region then dont advertise on national sites. Like i said they may be great in person but this was a let down and a bad taste in my mouth.

4 years ago the service was poor. And today, January 4th 2022, it STILL is! Poor poor customer service! NYE 2021 came in to test drive a car- extra excited- obviously, I was trying to leave in it! The car wouldn't start. The had a service guy come out and put a "new battery" which they though fixed the problem. Went out again a second time to test drive it, and the car WOULDN'T start! About 2 hours of this nonsense was had at this Mercedes-Benz car lot. There solution was to call me the next day with the diagnosis of the vehicle and to let me know what to do going forward. NO CALL. I called and left a message. NO CALL still. It is Tuesday, 1/4/22. I cannot believe the service in which they give and lack there of. Terrible!

Ramsin was great to me. He really helped me out tremendously and was very knowledgeable. I will always come to this specific location.

Excellent services...

Walked in no 1 help me never again so uncomfortable and I had 100k cash to spend

Imagine you're at the at the worst car dealership in the world, the scummiest, grimmest financing department and worst customer service. Now open your eyes, SURPRISE! You're at Mecedes-Benz of San Jose!! Where you can spend your hard earned money and feel like trash!! I've lost over $7,000 so far on the vehicle purchase I made here in the last 6 months, there is has been no title issued for my car so no one technically owns it (6months later and counting), and NO ONE will ever pick up your phone call. In fact I was forced to drive back to San Jose from Los Angeles just to sign a piece of paper that could have been emailed in 2021, to receive a refund on unwarranted un needed prepay services and scammy aftermarket warranties. In this transaction I lost travel expenses and time as well as $2,000+ in fees they kept in the refund transaction. This is where you come to feel terrible after buying the car of your dreams, you get to drive home full of regret feeling like you were fully taken advantage of! YAY! I'm still on hold and waiting for a return call about my missing title for the past 6 months!!

It was honestly the easiest way to sell my truck. Very satisfied.

Exceptional service and wonderful experience!

This shop has very good service and high efficiency! Must give a five-star evaluation, super good service experience!

We blew a tire in Gilroy at 5am trying to drive down to San Diego and had to drive up to the dealership in SJ to get the tired replaced. We literally showed up with a kid in tow and asked if they could help. Anthony was AWESOME - he helped us get things going quickly, the tired was replaced, and we were on the road in about 90min (and I was expecting this to take a lot longer since we just showed up). He knew we still had a 10+ hour drive ahead of us with our 18mo old baby - so he did a FANTASTIC job helping us given the unique situation we were in. Really, really, really appreciate him and what he did for us.

Outstanding service...professional and efficient.

Excelente servicio y atención

Went in for standard service and Jose was great. Very friendly and explained everything clearly. Service was completed earlier than expected with a complimentary car wash. Would recommend this service department and Jose!

The salesperson to the financial department was a pleasure working with.

Bill Beller addressed the issues with the vehicle superbly. He notified me regarding the parts delay and didn't leave me wondering about my vehicle status, which reduces my stress. When the parts arrived my vehicle was repaired within the timeframe Bill stated. So I am very happy with the service my vehicle received and the communication from Bill.

There was no one to attend when i arrived. I had to make rounds of the whole facility to find somehow for the service.

I would give negative 5 stars if I could The dealership has questionable ethics and I would never recommend it to any of my friends or family. I paid for prepaid maintenance plan & extended warranty when I bought the vehicle in Apr 2021. I try to take it to service at a different dealership in a different city and they clearly show in their system that the plans are not reflected in the mercedes database because they haven't submitted it. It took me three weeks to get someone from the finance dept to respond to this and they said they were going to fix it. It has been another 3 weeks and not fixed yet and no one responds to my calls or emails. Overall I am out of $8000 and have no prepaid maintenance or extended warranty. Thinking about filing a lawsuit. Going to get in touch with some lawyers

I tried to contact them many times to get their assistance post-purchase. I was ignored for A MONTH (despite having received emails from them asking if they could be of any assistance, all my replies were ignored as well). When someone finally answered, I was told they would take care of my request ASAP. A week has passed since and I haven't heard from them...

Needs a complete overhaul. Dropped off my GLS 450 for A-Service and 1. They had no loaner car for an overnight service. 2. They was no shuttle service to take me back home so I took a taxi home because the driver was AT LUNCH. 3. Took a taxi next day to pick up my car and upon driving out, the car was vibrating with CHECK ENGINE sign on which was not when I dropped off the car. 4. I once more asked to speak with the manager since I desperately needed a loaner car this time, and same excuse the Manager was AT LUNCH and I had to wait while they re-checked my car and my day went by. Service Associate VICTORIA MIHM made extra efforts and dropped me home while I wait for my car. Poor Customer Service they have

Great

a very weird thing happened when I made my service appointment. I called the San Jose number but somehow ended up in Reno with an appointment at the Reno dealer. I didn't notice until I got the reminder email a week before my appointment. Happily San Jose was able to accommodate me with an appointment on the same day. I checked my phone history and I DID dial the correct number-how the heck did THAT happen???? Other than that I had had great service and customer care in San Jose. But I did learn to really look at my confirming email to be sure I am at the right Auto Nation dealer!!!

Sergey was excellent, very courteous and very helpful!

BEWARE of their Finance Department - they deserve negative star!! 6/9/2021, we financed our car through them along with same packages (extended warranty, maintenance, etc.) and were told the packages can be cancelled anytime and got full refund back as long as not used. One week after the purchase, due to personal reasons, we decided to cancel the packages and payoff the car loan. FIVE MONTHS later, today, we still haven't gotten all the refund back. Below are the timelines, we truly wish what happened to us would never happen to anyone else, so we extra careful if you decide to work with them. 6/9/2021: New car purchased; 6/17/2021 - 7/15/2021: 1 MONTH of calling, emailing and contacting the general manger for cancellation. No response and progress at all; 7/16/2021: After another attempt to contact the general manager Rob Stuban, our case was transfer to Kamal because the previous finance advisor Moner was gone; 7/26/2021: 10 DAYS later we finally got a first phone call from Kamal (after my multiple follow-ups); 7/26/2021: We signed and returned the cancellation form back to you: (18 MINUTES after received the form from Kamal); 9/24/2021: I followed up again, realized Kamal never submitted the request for us after we signed. We wasted 2 MONTH of waiting simply because his ignorance. 11/10/2021: We have paid off the car but still waiting for the full refund of the packages! PLUS, you get a finance advisor who emails his customers in ALL CAPITAL letters!

This is the worst car dealer I have ever dealt with! If you can, please stay away from them!! Zero customer service. Misleading information!! Stay away from them.

I was going to buy used car but I wanted to trade in my car but the trade in value is very low for my car. I am disappointed 😞.

Easy to do business with. Very happy.

Bought a GLE this year. Terrible service after buying the car. More than 10 minutes waiting for a person picking up my phone. More than 50% time the person directly transferred me to voice mail. Even a person picked up and asked me about my situation, no real action is taken!!! DO NOT BUY HERE, if you wanna some real service

Bill went above and beyond. Thanks for your help!!!

Had a great experience until recently. One year after buying my new Mercedes and trading in my old car I’m being charged for towing services for the car I traded in a year ago. I was sent to collections and was told this will affect my credit. Either the dealership didn’t submit all the proper paperwork to dmv or there is some fraud happening. I spoke to the manager of the dealership and they have failed to follow up with me, however they did make copies of my paperwork. I’m very disappointed and if there is no follow up within the next day or so I will be taking further action.

Worst MB dealer. You can buy a car for 80 thousand dollars, 100 or 150, but the quality of services will be at the lowest level. You will have to wait for hours and days, you will fill out a lot of paperwork, in which the dealer will make a huge number of mistakes and errors (hello Antonio 😬). After such errors, I have been unable to get my license plate for almost a year. And the sellers simply do not answer your cAlls. They are busy with new clients. I hope that after such feedback they will answer us.

My SA greet me and provided me excellent service.

Great sales experience Paradorn Albert Sumner in sales went above and beyond to make sure I was happy and the dealership followed through with all promises made at the time of sale. I also would like to thank Ashley Ellington. If your looking for a new Mercedes or a high quality used car look these people up at this dealership, you will be well taken care of

When i brought my vehicle for service i stipulated I didn’t want my car washed after the service was done. Anthony Lorenzo my service advisor also noted it on the work order reason being i my vehicle detailed the day before with a aqua coating. When i got my vehicle, the vehicle had been washed which I noticed it was washed in my mind poorly as i noticed water spots on the hood, front grill and bumper, and side whew mirror not thoroughly cleaned. Anthony was upset as well and he made it right by having me come back two days later and had my vehicle completely detailed to my satisfaction. For that i give Anthony full kudos. I like it when someone noticed a mistake was made and they offered to make it right to your satisfaction. Curtis

The sale workers are very kind and explain things well. They are also very understanding and helpful.

Service for my 2007 E350 Received the best treatment at MBSJ. I took my car for oil change service and engine light check. Since my car is old, I expected to get a large bill, but instead I only paid for the oil change and battery replacement. My car was cleaned from top to bottom and runs great. The team running the service department are the nicest and most courteous people, specially Victoria. I will bring my car back again when I need to have my car serviced again.

My vehicle is 20k miles and still under warranty. The AC is not getting, I called this place to schedule a service, they told me to pay $250 to run diagnostic beforehand even though I said my vehicle was still under warranty and I just bought not even a year yet. I called Staven Creek location, they didn’t say anything and the car was fixed free.

I had warranty work done on this appointment. Three different warranty items were handled. The customer service on these was courteous and complete.

Service Department is excellent. Daniel and Jose are very good service advisors and always do a great job.

Jose was extremely helpful and kind when assisting me with my vehicle. He got my vehicle back up and running in less than 2 hours when a tire had to be switched out. I would come back again for service in the future.

Dropped off my car for a simple noise problem service adviser said would be done today I got no return call and was concerned because end of day I had to call and get a message to call back tomorrow not only did that happen left me stranded my Mercedes Benz app notified me notify me that my car was speeding 70 miles an hour in the residential area This is the 2nd time that has happened

Bill Beller took care of our Metris Van and he did an amazing customer service! He would give us an update from time to time regarding the status of our car due to we have faulty sensors and our car won't run! He took care of our car and did it on timely manner! The washing and detail were great as well! Our car handed to us very clean like it was brand new! So happy for the service provided! Highly recommended!

Supper friendly staff

Danny from Mercedes-Benz of San Jose was friendly and kept me updated. Repair completed as promised.

Excellent service!!!!!! Highly Recommend It!! Professional Staff! It took me a few months to find the car I wanted since this is my first mercedes. Whenever I went to a car dealership to just look for a car I always felt pressured by the salesman to just buy the car and that is the reason it took me this long. I decided to try this location since my cousin recommended it to me too, he always had an amazing experience there and I am so glad I took his word for it. As soon as I walked in I was welcomed and asked if I needed anything to drink, and I was asked about what exactly I am looking for. The salesman didn’t just rush and try to get me hooked in a car, we walked around and showed me all the options I have. Most importantly also they heard me out, they were listening carefully to what I want and my budget. They were super busy and had so many customers inside and that didn’t affect the quality of the customer service I received and they didn’t rush me into buying (I feel like that is the most important part when car shopping). Qais and Teddy were super helpful, and I ended up getting the car I wanted. It's been a few weeks already and I am so happy with my purchase. Both Qais and Teddy followed up with me a few days after to make sure everything is good and I am happy with the car + I got a generous gift with my car too! For any service in the future for my car I would also go to them even though it’s 45mins away from my home, WORTH it!!

I had a great experience working with Victoria for my A1 service the other day. she made sure I get back my car in time and provided amazing customer service.

I always get great service for my Sprinter RV at this dealer. Bill B., the sprinter advisor I always interact with, listens and never disappoints. Nice lobby and facilities that are kept clean. There are some outdoor tables and chairs if you prefer fresh air.

Excellent customer service. My service advisor Daniel always provides me with the information I need to feel confident that my car is in excellent condition.

Called and emailed these people for weeks about a vehicle, they only got back to me to tell me it was sold. I was a serious buyer with cash in hand and they ignored me.

Kal, thank you for excellent customer service and professionalism.

Very professional and quick with their service.., Getting service appt was even easier.. They has a very clean lobby and seating arrangements (perfect for work), and lastly the car was super clean (thanks to their complimentary wash and vacuum inside).

Tedi at Mercedes-Benz San Jose was a pleasure to work with. In this low inventory time, he found the exact car I wanted that had just arrived in the port of Long Beach. He had it shipped it up to the dealership in two days, completed the contact negotiations and had everything ready for me to drop by and sign quickly with finance. He even helped me return my rental car. The deal was done in 45 minutes once I arrived to pick up my car. 10/10 service. Thanks Tedi!

the advisor had seen similar problem before but we ended up fixing it in two trips because of SOP set by Mercedes. If they allow the advisor to take actions based on the experience then likely one less trip. The advisor was very nice with me and explained things in full detail.

Excellent customer service, I received my vehicle nice and clean. My service advisor Anthony provided me with the information on the process as this was my first time here at Mercedes of SJ. Their waiting lobby was nice and clean and everyone was adherent to the county social distancing/mask mandate. Thank you.

I took my 2021 GLS 580 for low tires pressure, without any appointment. Ramsin along with support team greeted me. After visual inspection they saw a nail in the rear tire, that could not be fixed due to the nail being to close to the outside wall. Ramsin took time to see if they had tire available but it was out of stock so I need to leave my GLS at so they could order tire and file claim on my tire warranty. But I need the car and they did not have any loaner car available. Ramsin told me to take my car and he will try to get me a loaner if one becomes available. To my surprise he called me in 2 hours with good new that he was able to arrange a loaner for me. Long story short.. Ramsin went above and beyond to accommodate me and answer all my questions. And ended up replacing two tires due to nails.🙃🙄😩 I will highly recommend Ramsin and MB San Jose for your service needs.

I had ad very good experience in this dealership. For more than 25 years I am CA driving Mercedes and I always get my car from Stevens Creek Mercedes but this time I visit this dealership and I liked the atmosphere specially the sales person was very friendly and take time with me and helped me to get the care I want with very reasonable price.

Sale staff, Anil Pasha, is very knowledgeable of the product he sells. He is very honest and goes beyond his means to please his customers. There is no wasted time when it goes to sale price. As a whole it is a pleasure dealing with Mercedes-Benz of San Jose and the facility is very clean

Awesome service! Honest and very knowledgeable at the shop and repair department! David has been great help, takes the time to explain anything you may have a questions to. He acknowledges and listens to what you’re actually are saying. I’ve totally recommend!

I am very satisfy with the interior detailing I got for my GLE. It is like brand new now.

Prompt, courteous and thorough

Came in from traveling cross country on my Sprinter RV. Had issues with warning lights coming on. Came into the Sprinter Service Department, which was very busy, and described my problem to them. They were able to resolve my issue with a sensor problem that day. Very happy with the service and ability to take my issue that day and resolve it.

Mercedes (San Jose) Kal, helped me get the car that I wanted and the best part was, it all fell within my budget. It was a seamless process from start to finish . He never failed to contact me whenever a car was available with all the specs that I wanted. The best part of the process was that he did not haggle me into leasing a car me like we know car salespeople are well known for. He made sure it was the car I wanted.

These guys are sketchy. I went to check out a car that was listed on their website at $14k. I liked the car and wanted to buy it, so they had me sign a quote for that price and they told me the car needed some work, so they’d call me when it’s ready. They called me a week later to tell me they changed their minds and wouldn’t do a deal with me for less than $15.5k. Completely wasted my time. Definitely not to be trusted. P.S. Two days later, as of this writing the car is still being advertised on their site for $14k….

Sales Rep. was very compassionate with the issue. I was returning for the 2nd time for the same faulty part the affected my AC. Sales Rep was able to locate a rental for me so I can continue my business and drive my kids around in this summer heat.

Great customer service. Qaise and Tedi did a wonderful job answering all my questions and were very knowledgeable about the car I wanted. I’m very happy with my purchase and the overall experience I got at Mercedes of San Jose.

TL:DR Best MB dealersip! Good service, knowledgeable staff and unbeatable deals.

I’ve been coming here for services and vehicles for years. In most recent times I have had the pleasure in working with one of the best service advisors. His professional and respect is the definition of customer service.

Mercedes-Benz of San Jose: Staff is very professional, friendly, and helpful. The manner in which the service adviser Bill B. works with me understanding my driving schedule and service needs with Sprinter Van RV gives me confidence in knowing I am taking good care of my vehicle.

We have 3 Mercedes and they do excellent work. Jose is a joy to work with. Highly recommend!

Excellent customer service provided by Jose Arellano. I commend him for his professionalism on customer care service!

Great service! Joe Ngo is a great, honest and professional sales. Had a great experience. Highly recommended Joe and Mercedes of San Jose.

My service advisor Jose did an excellent job,very professional he make sure everything is check

Antonio provided us with a very fast, collaborative and overall excellent buying experience for our new GLC 300. Our needs were understood and met, and we came away with just what we were looking for.

Best service ever everybody was nice at the dealership I will go back there to buy my new car again I have my car serviced at the dealer

I had a wonderful experience from the sales department to the finance department. I would recommend this dealership.

I arrived at 8am at my scheduled time and the car was taken for the oil change shortly, and I spoke to my advisor about what was needed. Two and a half hours later I decided to check the status of my car since I had no word. I was told all my tires needed replaced (two had been replaced 2-3 years ago) and the check of the AC unit I requested was going to take longer. I was given an approximate finish time of 3pm. I was never offered a loaner car at all so I was stuck walking circles around a car dealership for the day. The only businesses close were a grocery store and a few restaurants. At 1:45 I was told by a Tech that my Advisor had an emergency and had to leave so he was taking over my service, and he would go get a status on my car. He disappeared and 45 minutes later I had to grab someone else to demand a status. By 4pm my car still wasn't done, and no one was telling me anything, and so I walked outside to find my car sitting there locked up. My Tech disappeared altogether and had actually left the dealership apparently. I had to track down my own car key and my own bill. There were things I asked to have checked not on my bill and my bill showed charges I was never told about. I had Hydrogen in my old tires so my old tires had the green lug nuts to represent that. All four BRAND NEW tires have the green lug nuts on them but there was never any discussion of putting Hydrogen in my new tires and nothing on my service bill to indicate why my brand new tires were filled with Hydrogen. Do they or don't they have Hydrogen in them?? If they do then why?? Absolutely RIDICULOUS!!! Over 8 hours stuck at a dealership with terrible customer care, and over $2200 later is a terrible experience. I doubt I'll go back.

I purchased my car from this dealer and I trust them and have all my car services at this place. I am always happy with the quality and efficiency of the services here.

Anthony Lorenzo went far and beyond to accommodate my needs a few days before I was scheduled to have surgery. He assured me the car was being taken care; he arranged for me to get a loaner; and he dropped my car at my home! He gets a perfect 10! He was very professional, kind, and efficient! I wish everyone would practice the same ethic at that dealership!!!!

We are very please with the quality of service we received at Mercedes-Benz of San Jose. On-time service, our service adviser Anthony Lorenzo was courteous, respectful and often gave us status updates. The car is functioning properly after the regular service maintenance. We love that they throughly take care of washing the car.

Anthony in Mercedes San Jose location, is the guy who provided the service. He is kind, friendly, super easy to get in touch, and fast response my questions. Definitely will recommend to my friends.

Seriously overcharged. My car called for a service after only 1400 miles since my last service. $1061 later I?m annoyed.

Professionalism was lacking waited over three hours for my car to get service on top of that was not provided with a loaner vehicle. Twin car was returned I was expecting it to be detailed and clean but they did not clean the outside or the inside

Danny was awesome! Very professional and pleasant to work with. Thanks.

The experience was great. Albert did a great job of giving us all the needed info and to make the buying process seamless

Brought my sprinter van in for a recent service and Bill was fantastic to work with. He went above and beyond in making sure our vehicle was ready for its 6 month road trip. Thanks again Bill - it was a pleasure.

they listen to your needs and are respectful of your budget and time.

Thanks for your service and I will definitely revisit for my car again

Had a great experience there. Was treated very nicely

Outstanding customer service. I got a good deal from them

My advisor Anthony is very helpful.

Tedi Mansour provided great service. He was very knowledgeable and straight to the point. He didn’t try to push a sale on to me which I appreciated. I would highly recommend this dealership.

Very disappointed with MERCEDES-BENZ. I owned three Mercedes in the past and was bring my E350 to this site for service A and spark plug replacement. Although the service manager was nice to explain that their parts and hourly rate go up due to Covid-19 situation, he charged me $1,900 which includes >$1,500 labor fees. This is ridiculous. He told me the hourly rate is $235. The invoice translates that it took 6 hours+ to complete the maintenance. Are you kidding MB’s royal fan like me? We know how many hours to perform the service A and spark plug change because I had three MBs and knew the cost from dealerships. I would give negative feedback and won’t do any business with them. I will also tell people not to.

Second time I have used MB of San Jose for service. These guys take care of you and deliver above and beyond what you would expect from the Mercedes brand.

My service advisor Bill Beller was able to schedule the service on my Sprinter van around my schedule. Great customer service and spotless facilities!

They did a good job fixing up my car but upon looking at the diagnostics on what my car needs I see they missed two issues which Shouldve been on the list which are my fog light on the right doesnt work and my left license plate light is malfunctioned when I turn on the car these are the first two messages I see on the infotainment system which I dont know how the technician missed ...... It makes me be skeptical on having them work on it

Thanks to the friendly helpful crew in sales department. Especially, Tedi Mansour & Gurwinder Singh. This is my experience during the purchase process. After the purchase..... The dealership is not interested to keep their promises and the customer service department totally ignore your concerns.

The dealership staff are great,Bill Beller was very helpful. That being said the AutoNation Emails telling me I need service are not helpful. I responded to an email to set up an appointment but when I arrived at the dealer their system didn't have any record of it. So I give Mercedes Benz San Jose a 10 out of 10 score, AutoNation gets 0 out of 10.

Danny Salinas my service specialist is amazing. Unmatched attention to detail and professionalism.

Customer service is great, the professionalism that the repair was done on my sprinter it is amazing not only the repair also the time that they took to finish the job

I was very satisfied with customer service on san jose dealer. Anthony was very helpful and professional on the service for my car.

They really went above and beyond to get me in a new Mercedes Benz!

Bought my second E63 last night! My first time at this Mercedes dealership and were only coming here going forward! It was amazing! The guys made it awesome! I was looking to sell my old one first. Then lease a new one. They made it happen! We coordinated everything over email and the phone, so I didn’t have to bring my 2 year old with me to the dealer for an all day excursion! When it was ready, we were there for about an hour! And the icing on the cake, they helped me take out and install the car seat! I live in Dublin, near a competitor dealership, where I bought my second car from, and I didn’t even attempt to go there. You guys. This dealership is legit. Qaise and Cizo and Mansoor were all amazing! Already ready for my other cars upgrade! Made this mama happy!!

Great attention to details. Happy with service

Excellent service, quick responding for warranties coverage Full tank replacement. After job done has free car wash.

Quick, Friendly, Excellent customer service.

Their services is excellent every time I bring my ML350 for service. Their reps are very accommodating and listen carefully on my concerns specially my advisor, Donny Salinas he’s been my advisor for a while now. He gave me a price upfront after my car has been diagnosed and we discussed. And my car has been released after fixing the problem on time as promised. On this last visit, Donny Salinas even spare his time to drive me home because I don’t have any alternative ride to go home. My niece is only available after her work. I have to leave my car in pickup the following day to complete the work. Thank you so very much Donny I really appreciate it you have a good heart and your selfless act of kindness. There is no words to express my appreciation to you. On all the excellent services I gave you a solid score of 10 the highest.

Jose from service center ?????????? Very nice store great customer service

Excellent customer service. Unfortunately I had a longer wait than expected but the service advisor kept me up to date and expedited getting the material needed to complete the work from another location.

Positive experience all around. There was social distancing and everyone was pleasant. Extra effort made to make sure that my wait time was minimal.

My tech, David, was professional and courteous. I dropped off my car for an annual service and he was very upfront and honest about the process. Thank you, David!

First Mercedes Benz purchase, bought all the extra warranty although its brand new , you should come and visit this dealership and test drive your new Mercedes Benz, you will not be disappointed..

Quick and easy- very professional- wash and clean inside was a great touch!

Car dropping and pick up was fast, agent was helpful and sat correct expectations.

My experience in the past has been very positive. I took my Sprinter in for the 2021 emissions system update. They accomplished the changes and delivered it back to me before their estimated completion date. Very Satisfied.

Very efficient experience. Only took one hour for all the process then we get the car. In other stores, it took us 3~4 hours.

Jose Arellano is excellent. He takes very good care of me every time.

Intermittent problem with the driver assistance systems ? covered by extended warrantee. The service advisor was super helpful. I came away from a multi-visit intermittent electrical problem (the bane of automotive service) with an enthusiastic recommendation. More generally, I had a positive experience when I bought this 2016 C300 from MBSJ, and they've provided great service ever since.

It was a great experience, I got a car easily and is the one I like.

Excellent customer relations. The required services and repair options were explained clearly and thoroughly.

Overall Jose did a fantastic job of taking care of my daughter’s car. He always completes the work with-in the timeline that was promised. We also appreciate the complimentary car wash.

Very friendly and knowledgeable

The service was completed as promised. However, I had unusual difficulty in paying for the service and retrieving the vehicle. The cashier was occupied with some other activity away from her desk even though there was a line of customers waiting to pay. Even after chasing her she wanted to do something other than process the payments. It took me over 30 minutes to pay and retrieve the vehicle. This is totally unacceptable for this class of dealership.

Great service! The service manager was very nice and courteous and professional. I definitely recommend this dealership to all of my friends.

Overall David take care of my car what needed to be fix including recall which I don’t expect that it will be done that day.he did above and beyond. He is very knowledgeable with the issue . The only thing I was not happy about was the air noise which cannot be fix due to Mercedes defect?

This is my 3rd car purchased for this year, best experience I’ve ever had purchasing a car. Paradorn Albert Sumner was Paitent and didn’t pressure us to buy anything. I took me coming back 3 times before making a deal. This is the guy to go to!

Nice and clean facility. Adviser know his stuff. On time delivery as promised.

Service customer service needs improvement not all staff

Facility is impeccable and follows pandemic protocols. Definitely my go-to place for maintenance services.

Really great all around we experience, all the staff were nice especially Mansoor I would recoomend this dealer to anyone

Buying experience was not good, it took to long to get me approved, I ended up paying more for the car than I expected t okay. Should have bought it from a different dealership! The car has small dent o the driver door, they promised to to fix it and took it in 2 times, but they never fixed it. Both times, I left with nothing done to it.. I?m not happy with the over all experiences.. only till... Last service on my car was excellent!

I brought my Mercedes C300 Cabriolet in for a recall repair. I was very satisfied with the service and speed of the fix. I even got a car wash.

The service was superior and really exceeded my expectations. Daniel Salinas was my service manager and did an excellent job. It was a situation where squirrels had eaten the main electrical harness under my hood and Daniel helped arrange for the insurance adjuster to come out and quickly resolve the situation by ordering the parts from Germany and installing them promptly. In addition he enabled me to get a courtesy vehicle to help me out during the time I was without my e300. My service experience has always been top-notch at San Jose Mercedes. And I attribute that mostly to Daniel Salinas. He's a true professional and gets things done the right way the first time.

Purchased my 2021 GLE AMG 63S from Antonio Walker. He’s awesome. Made this transaction smooth and easy. I never even stepped foot in the dealership, as I live in Los Angeles. Antonio made it happen and even had the car delivered to my house! Moner Afschar in finance made it super easy too. He got me a great interest rate and had all the paperwork FedEx to my house. This dealership rocks! Thanks guys!

The service representative did a superb job helping with the process

Bill who was my service manager is the best. He is honest and very reliable

Danny was fantastic!! Very thorough and knowledgeable.

From the moment I pulled up to the dealership, to the moment I left with my own car I was given ROYAL TREATMENT. My Service advisor Daniel Salinas greeted me the moment I pulled up to the service area, was super friendly and informative. I was in for a major service, he explained the work involved. Everyone from Jose who had the loaner car ready and walked me through the intricacies of the vehicle, to the Cashier was friendly and professional. The work was done expertly and the pick up of my car was just as easy and handled just as expertly as the drop off. Danny Salinas and the rest of the Staff are a credit to this company and will keep me coming back for years. They have made me a lifetime Mercedes customer.

Always a pleasure doing business with Mercedes Benz.

Service provided by Ramsin Betsarkis was good. The facility was clean.

Wow what amazing customer service! Mercedes-Benz of San Jose treated us like family. I will be doing all my services here!

Very accomodating!Process of purchasing done with ease.

Jose Plasencia- Arellano is the best. He was VERY helpful with getting our car serviced and making sure it was retuned on time and spotless!

Recently, I have a recall service here , and I am very satisfied with this service. Jose helped me through the whole process . I definitely recommend this place to my friends.

I did the 3rd service for my mercedes-benz glc-300, it's a good experience especially at this pandemic period. It's 5 star as previous services

The service staff was very helpful and promptly provide quick updates about completion of service!

IT was AWESOME. Ramsim was awesome. He kept me appraised every step of the way and went above and beyond to make sure everything was right and that I was 100% satisfied.

Very smooth buying experience. Friendly and accommodating salespersonel.

Always enjoy coming in for service as I know Bill will take good care of me and his team does great work on my Sprinter van.

Jose is an awesome Services Rep. Very pleasant and took great care of me...

I have been working with Danny Salinas of Mercedes San Jose for many years for service needs of my multiple Mercedes . He is always helpful, timely, attentive and explains the needed work. I strongly recommend Danny to everyone who is looking for Mercedes service.

Very bad...not sure what they fix., Service adviser did not even call me when my car was completed. The worst part is my radio was not working when they returned. They recommended to change my tires either, this is funny because my tires is only 6 months old and maybe driven 1300 miles on it😂

Jose was very helpful and understood my needs. My car feels like it's in good hands.

As always, excellent service. Service advisor, Danny Salinas has been very helpful and provided excellent service.

As soon as i got to the site at 7am it took no longer than 15min when someone came and ask me what i was there for and assist me with my needs

Great service. Super friendly and helpful. Car was ready when promised. Nice and shiney. :)

DISHONEST. This place lacks transparency. I bought a 2016 forester that had passed their “precise inspection process,” and came with a warranty. Either they knew it had a leak and did not disclose, or they did not actually do the thorough inspection that they had claimed to do. When I brought it back, they tried to pass it off as a “seepage” which they refused to fix. My independent mechanic assured me it was a leak, not a seepage, and either way it was only going to get worse. The sad thing is, if they had disclosed it, I might have still considered keeping the car because it was a really good price (although it had a lot of rust and needed a lot of maintenance- things I was prepared to accept buying a used car). Unfortunately, I could not do business with them because I lost trust that they would honor their warranty if something else went wrong down the line. I do have to genuinely thank the finance guy though, because if it were not for him leaving such a bad taste in my mouth, I would not have been suspicious enough to leave it at the dealership until I could have my mechanic look at it. Here is why: 1.) He was friendly enough, but also said some things that I perceived as condescending: -He interrupted me several times to say “no, no, you’re wrong.” It seemed like he wanted me to question myself. -I was reading a section of the contract carefully. He acted quite impatient while I was trying to get clarification about a point, and told me several times, “You’re not listening.” He actually just wasn't answering my question. -I am pretty sure either a ‘dear’ or a ‘sweetie’ came out of his mouth 2.) Finally, I kept trying to get what I had agreed upon with the manager in writing, and he did not want to do it. It was 10:30 pm on a Saturday night and the manager was no longer there. The manager agreed to extended the 250 mile money back guarantee to a few more miles, since I live 2.5 hours away and wanted my mechanic at home to take a look at it. At first, he said they were really strict on the 250 miles, and then he insisted it was ok if the manager said so, but would not put it in writing. He kept saying “trust me”, and “you have my word.” Why not just put it writing then?

Good customer service and professional technicians who worked on my car.

The purchase process for our new 2021 GLA 250 with Chester was great. He explained each package well, and kept us updated when our car was ordered, being built, and being shipped. When our car finally arrived, Chester shared our excitement and made sure everything was all set to bring our new car home. I absolutely love my new car and would definitely reach out to Chester if I had any problems or wanted to buy a new car. Recommend this dealership to everyone in San Jose if they're in the market to buy a new Mercedes Benz or used car!

Thanks Joe for helping us leasing a new car. He is very friendly and helpful. A great experience!

They were absolutely amazing especially Danny. Very curtious and professional.. Will definitely come back.. Great job

Professional, courteous. Service consultant (David Truong) very helpful and encouraging.

Jose was very helpful and gave me a lot of information on what was done to the car. Great guy to work with. Gave me a good experience and kept me up to date with everything that was going on.

Went and for a complimentary pit stop . Happy I did found out my car needs to be fixed thank you mercedes for that .

Buying experience was excellent. Everyone was helpful and friendly. Unfortunately, our new Sprinter Cargo Van had a couple of minor issues that we discovered within the first few weeks. The heater was working properly, the connection of the smart phone to the screen wasn't working either. We had to go to get warranty very soon. Once there, service provider didn't seem to know how to treat clients. He wasn't disrespectful but he wasn't courteous either. After having the van for two days (luckily we didn't need the van at the moment), they told us that repair was going to take longer because the part was in Germany and they needed to order it. So they gave us another van to use in the meantime, which was very useful. The van took longer to be ready than we were told. We had to call to find out though. Once ready, we had to find the salesmen, who is very thoughtful, knowledgeable, and helpful to receive the appropriate help from the service department. Apparently the service department don't really know the product yet. Oh well, we are only humans right? So, we had to wait for two more hours at the dealership even though they had told us it was ready.

I took my 2014 GLK350 Truck for a recall of an airbag and software upgrade. I did have to wait an hour after I was called that my vehicle was ready for pick- up.

They provide excellent service from the drop off greeting through the car pick up. A go to service solution

Purchased 05 expedition online as is with cash and was told vehicle was in perfect condition. Vehicle was delivered with considerable body damage which should have been disclosed. Signed sales contract on 11/13/20 and still have not recieved copies of paperwork. .

Bought a used car from Mercedes Benz of San Jose. Sales associate Qaise sold us the car and provided great customer service. He had the car detailed and even filled up a tank of gas before we took it off the lot! Will definitely buy another car from this dealership!

Friendly and excellent customer service! The representative always inform of the status of my vehicle and let me know what they are working on.

Thank you guys so much for the nice service to my car Service advisor David and his team :)

Jose Arellano is a very nice guy, willing to explain and willing to give us his cell number so we don't have to go through the Receptionist's holding and transferring process. I had referred a friend to lease and also referred her to Jose too. She also likes Jose's service.

They did everything possible for me to walk out with a car , thank you !

The car I wanted wasn’t on the lot when I arrived despite confirming that morning. It seemed like a bait and switch situation. I also stood around for at least 30 minutes before anyone helped me, despite asking for help from three separate people. Overall, terrible.

Bring the car in for the recall service and get it done fast.

I have reservation and have engine oil changes, thanks , good service.

After an initial scheduling snafoo through the call center, I dropped my vehicle off using their late drop service. To my pleasant surprise, I received a call at 10:30am the next morning to say my recall work was complete, my car was being washed, and I could pick it up in 30min. I received text reminders of my upcoming appointment, personalized care from Micah and David, the work was done quickly and the impact to my schedule was minimal. I picked up a freshly washed and vacuumed car and could not have been happier.

After an initial scheduling snafoo through the call center, I dropped my vehicle off using their late drop service. To my pleasant surprise, I received a call at 10:30am the next morning to say my recall work was complete, my car was being washed, and I could pick it up in 30min. I received text reminders of my upcoming appointment, personalized care from Micah and David, the work was done quickly and the impact to my schedule was minimal. I picked up a freshly washed and vacuumed car and could not have been happier.

Our service representative was excellent. He was friendly curious and informative.

Cizo was extremely friendly and helpful to work with! He took the time to understand what I needed help with, and found a way to get it done. Thank you Cizo and team!

Good services. The advisor is really helpful and good working. Recommend this dealer for service and maintenance.

Jose, is my service representative and he is someone you can trust. I can drop of my vehicle and know that it will be taken care off with my best interest in mind. Thank you, Jose.

Jose Plasencia-Arellano service advisor keep me updated and advise me for next service. Excellent customer service. I would highly recommend. Thanks for washing my car.

Excellent service, Explained the service and completed in time. thank you Jose.

The whole process was super quick and easy! I love my e-class , thank you !

Detailed explanation not what needs to be done and attention to every detail you mention at the time of arrival and follow up on the things discussed earlier. What else can make your service appointment better ? -->Good customer service is cherry on top of everything!

Was scheduled for a service for my car on Saturday. Customer service consultant did a great job addressing my needs and answered all my questions. Facility was clean. Everyone wore face masks...Overall, great experience!

The best place for baying and service the car! The best General Manager Stan Mojaisky and advisor David!

Excellent customer services, professionalism, and courteous.

The team at the Capitola facility for Mercedes-Benz is a great team very caring supportive and especially in today's time of social distancing still very friendly. They have completely taken care of me in my vehicle on every occasion I want to thank Danny Salinas and his team for all of their hard work and effort.

Their courtesy, the pick up and delivery service, and of course, the car 🚗 wash!

Historically for countless years I bring my car at the Steven Creek branch in San Jose but since I bought my current car from the Tully branch in San Jose I brought my car to them for a B1 service. There is night and day difference in terms of car handling and customer service. My car has an off white color seats and carpet so it requires utmost care to avoid and minimize all kinds of dirt or stain. When I came back to pick up my car the guy who drove it didn?t have car seat and carpet on the driver side covered with paper to serve as a barrier and avoid possible accidental stains during service which is a standard at Stevens Creek branch . I noticed the carpet on the driver side right lower potion of the foot brake had this black stain . When I pointed the stain the guy was defensive and said ?that was not me? and started walking away and didn?t appear he cared. I had to tell him this is unacceptable then he called my representative and representative had it cleaned quickly. When I got home mark stains still were visible from maybe shoes of who handled the car while doing work with the car. The stain is one and accidents do happen considering the almost white color seats and carpet but I simply didn?t feel the top notch customer service at this branch. This branch might benefit from having additional training on the the essence of customer service based on Mercedes Benz standards. Lastly, I am in health care and having a barrier between the car seat and carpet would also be appropriate if we were to consider our health scare situation at present.

The service advisor and his team performed excellant repairs on our C300 by replacing the entire headliner due to bubbling of the rear two corners. We are very happy with the result. A loaner was provided for the three days that our C300 was being worked on. Highly recommended this dealership as we have leased one Smart fortwo in 2013 and purchased a new 2016 MBZ C300 from them.

Excellent Service!!! easy to get the DEAL DONE, no hidden charges. . .

Excellent Service. . . Easy to get deal done, no hidden charges. . .

best price and friendly service

This is the third straight lease from MB San Jose, and Joseph Ngo is the reason why. His exceptional customer service and "can do" attitude make buying a car a smooth as possible. He listens well and educates you on the process the entire way, all the while making the busing process feel like a warm welcome. MB of San Jose is lucky to have him. I will continue to buy from him.

Just purchased a AMG GLE 63 in August. Noticed the weather strip and frame around it was damaged. Made appointment with service department over 3 weeks ahead and was guaranteed a loaner car. At time of appointment they didn’t have one and no shuttle service either. Had to reschedule, which I did. Waited another week, dropped off car but they only fixed weather strip. The trim around it was wrong color and car has been at dealer for 4 days now. This is what you call bad customer service.

This was my first time visiting Mercedes Benz of San Jose for a regular maintenance on my C300 recently purchased, and I have to admit, it was the EASIEST experience I’ve ever had with getting something done to my vehicle! As soon as I arrived I was greeted immediately and was on my way out in no time. Service Advisor, Jose Plasencia-Arellano is who helped me, he was very welcoming, informative, and extremely helpful during this whole process, and kept me updated with any updates on my car. Overall, I had an excellent experience and am now aware of the hassle free atmosphere when it comes to car maintenance. Thank you!!

Best experience ever in a dealership. The saleman was top shelf quality.

Jose my service advisor took care of my problem, Did a professional job again for me to arrange to have my car serviced, and showed excellent concern about my time.

Very satisfied with the service here. Highly recommended!

Good service and recommend. Recently I had my Mercedes serviced there needed 2 rear shocks observer replaced but was charged 5 hours for labor that I may say is over charges. A good mechanic will not take 5 hours to replace unless there were other issues which was not mentioned to me. I was not happy with that but I talked to the service manager and he gave me some discount thanks

Always a no hassle stop. They are helpful, polite, And friendly. I was so surprised when I got in my car to leave and found they had washed and had also cleaned inside.

This dealership is very attentive to their customers and offer a pleasant experience when purchasing a car. My particular service advisor was truly dedicated to excellent customer service.

Really satisfied with your excellent services.

You are always polite and helpful. Thank you & I really appreciate you washing my car. What a nice treat.

Poor repaired. They repaired the scratched and repainted the bumper that caused problem of sensor. It is not safety for drivers .Then taking long time to replace the bumper

My Service Provider, Jose was excellent. He discussed how long my service would take and answered all of my questions. He greeted me with a smile and asked how my day was going.

Mercedes-Benz is awesome!! They always take care of my car issues and I don’t have to pay anything for it since I purchased all of the extended warranties that were offered to me at the time of purchasing my S550!! Thanks Micah

My service advisor Jose was very helpful and patient.. all around good guy.

I received recall follow up notice in September 2020. The recall was for sunroof glass. I had a very good experience with Daniel Salinas for a prior recall, so I contacted MBSJ. I explained clearly to the scheduler, I would need a loaner while this recall work was performed and was told the earliest she could guarantee a loaner was 10/12/20. Arrived on 10/12/20 for the appointment, to an empty service drive thru and met briefly with Daniel who went over and looked at the vehicle, tagged it. When I asked about the loaner, he abruptly informed me there was no loaner. I started to explain and he stated flatly, no loaner. They are all out -first come first serve and then snapped “ you don’t get a loaner for this repair - it’s only an hour” in the process of leaving, my fiancée tried again to explain to Daniel that maybe speaking to staff that schedules and he just brushed him off, which escalated to some choice words from my fiancé. Not appropriate, of course but this is where it landed. Rescheduled service with another MB dealer, it was clearly explained that no loaner would be provided but they would check the car first to see if the recall was applicable. Arrived to a packed service bay, immediately was approached by service personnel and he explained the recall and then stated that initially they did offer service loaners due to clients would need to leave their vehicle and the time to check. Then realizing a good portion of the vehicles did not need the glass replaced - bingo! He checked the glass and replacement was not needed for my car. On my way in less that 10 minutes. So, with that said, I don’t know what MBSJ planned on replacing in that hour they wanted me to sit and wait with my car? It’s clear there is a communication breakdown and customer service issues based on other reviews for this dealership, which may impact the Service Department. I’ve had recalls or service covered with loaners at this dealership before and stellar service from Daniel. However after this experience I will not return for service or purchase.

Very expenseive for safety inspection and oil change $343 just for labor!!!

Excellent services, fast responsive and went over each services it in detail. Car is very clean after the servuces.

Danny Salinas, my service advisor is awesome. He's the best, and the service department does a great job with of keeping on schedule, so that the completion of each service is always prompt.

José is a very caring person! He treats you like you were a personal friend or family. He is professional and gets the job done. I would recommend you ask for José if you won’t the best. Thank you again José. A AAA person. 👍👍👍

My vehicle was recently in for service. The staff was professional, prompt, and efficient. They communicated with me from start to finish. My car was clean upon return. Everything was to my satisfaction.

“Great " Great buying experience. Great cars with rare features. I would definitely go back for my next car.

Daniel Salinas at service dept has outstanding customary care traits. He is the reason why I come back at your service Dept. Danny is an asset to your company!!! Please keep Him employed ??

I had a dispute with Autonation which took a lot of my time and energy. But, at the end the General Manager of Mercedes Benz of San Jose helped me resolve the issue and reimbursed the financial losses. I really appreciate the hard work of Stan and his staff😊

Excellent service.Truly recomended

Very good service! Danny is one of the good ones!!

Brian was great! He was thorough and service was shorter than expected. Free lunch was given to other customers and I while we waited for our service to be completed. Facilities were clean. Mask policy was enforced. No complaints.

8/27/20 1st visit Engine Light-Cleaned a mouse nest under hood-sent home; 2nd Visit: 8/31-Engine light returned. Apptn. 9/1 they changed spark plugs, 9/18 Engine Light returned, Left messages for Brendan, Supv Scott and main #. As of 9/18, I have not heard from anyone. This repair shop have failed to repair my car.

Good service, Friendly staff

Great quality of work and responsiveness. Seamless interaction with Jose, and he was very understanding and flexible.

This very good car and service very nice I will come again end hope find the new car

Joseph Sanfilippo did a great job! I don't write many reviews, but this is well warranted. I was first impressed with "Joey's" communication. Email, phone, and text, he was there for me even on his days off. I really knew what I wanted and he did not try to upsell me at all. He was able to get me a vehicle from another dealership in a day. I bought the car in less than 4 hours. Joseph and Finance Manager Dusan were both fantastic. Joseph has even been keeping great communication with me on the car weeks after I bought it. I didn't even spend $50k, but they treated me as if I bought an S Class. I'm very happy choosing Mercedes and very happy with Mercedes-Benz of San Jose.

Great service, great price.

Service agent was very polite and made me feel very important. My car recall items were repaired promptly and took reasonable time to complete it. I will take my car back to this location for more service.

This dealership is one of the best I am dealing with. Everybody knows their job and provide excellent customer Services.

They wanted to charge me $1100 to drill out a sheared bolt (due to another dealership doing poor service) but assured me that the other dealership "might" pay for it. Made me call the other dealership to get them in touch but were unable to come to an agreement over the course of three days. Poorly secured my DEF tank and charged me $400 for doing nothing I hadn't already done. Also, only go to this dealership if you really enjoy being on hold and having your calls not be returned. Never had a worse experience at a dealership in my life.

Awesome customer service from Jose in the Service department!! Really helpful!!

If you're car shopping at Mercedes-Benz San Jose, ask for Qaise. I was a bit hesitant to purchase a car from Mercedes-Benz San Jose since I live a few hours away, but Qaise was willing to FaceTime me to show me the car I found online. He was professional, answered all of my questions, had my car delivered to me in a timely manner, and kept me updated throughout the whole car buying process. I didn't even meet Qaise in person and I was extremely happy and satisfied with the customer service I received, that's how awesome he is! I spent about 2 months car shopping and Qaise was the first salesmen that wasn't too pushy, he was always looking out in my best interest. I truly felt that he wanted to help me make the best decision. Thank you so much for making my car buying experience a pleasant one. Qaise, you are the BEST and I can't thank you enough! Keep up the great work! P.S I'm loving my new car!

My advisor Danny Salinas communicated very well and advised along the minor service I was scheduled for.

Ramsin was very professional, he made me feel like we knew each other for a long time. He took the time to explain everything to me. He got back to me on a timely manner and with the right answer.

Amazing support and very transparent. Process was super quick!!

excellent customer service

Customer service was great and they kept me up with updates.

Excellent service. Jose explained everything that needed to be done (I had had battery problems and they changed the battery) I also had the car serviced. Part of the service was to sanitize the car as well, which I am very pleased about.

Do not buy cars from Mercedes of San Jose!!!! They have the worst customer service. I bought a used car from them on May 16, 2020. Unfortunately no fault of Mercedes of San Jose, the car was totaled 3 days later. My insurance company is ready to pay out 2 mons ago but can’t since the lienholder has not received the title from DMV because Mercedes of San Jose has not filed the ownership transfer papers. Been trying to contact Mercedes of San Jose, left messages and told them the problem. Absolutely no response or simple call back. I’m in insurance limbo, paying car loans on a totaled car because Mercedes of San Jose did not complete their initial responsibility and can’t be bother to complete their responsibility since the car sale is completed.

I am a long time frequent customer. I trust both my service advisor and the chief master mechanic to provide all my recommended repairs. Both who have earned my loyalty. This visit, I wasn?t charged for a gas leak which turned out to be overfilling the tank.

I really like the dealership under Beshoff but my first experiences under Auto-nation didn't seem nearly as friendly. But my recent encounter, I got a much more amicable service advisor and was much happier with the visit.

As soon as we got in the lot we were welcomed by sales associate (Qaise). He was very helpful and listened to what we were looking for. He made the experience of buying a car fun and exciting while still being informative. We had car shopped for 4 days and this was our best experience we had while looking. Once we decided which vehicle to finance (GLB 250), the finance manager was honest and tried his best to get us a great deal. Our sales associate also helped us set up our apps to manage our payments and up keep of car as well as remote start it with phone. The manager even called us after a few days to make sure how we were enjoying our vehicle and if we had any questions. At the end of the process we were extremely thankful and excited to drive off with our new vehicle!

It has been over 2 months & the Financial Manager has not even made an attempt to work with MBFS to have my 2nd contract updated. I have been contacting MB SJ, MBFS & MBUS; nothing has been done.

Fast service , service man José is easy to talk to and my car is very clean when delivered to me. MBZ repair service is very accommodating to me as a disabled elderly customer. Thank you very much.

My experience of buying a new vehicle was excellent from this dealer. Tedi Mansour from the dealer helped me with the entire process He is great.

My advisor followed up with a call on status of service and vehicle was ready when promised. To my surprise an exterior and interior Cleaning was completed included tire dressing. Very happy to see this.

I had a great experience buying a new vehicle from this dealer. Tedi Mansour from the dealer helped me with the entire process. He is excellent.

My service adviser was great and helped me with the warranty item that needed to be replaced on my GLC. I waited for my car since a loaner wouldn't be supplied for this repair. I came in around 7:45am and left close 11am... They also did a quick check on my car and made sure everything was up to date and happy. That being said a few things they need to work on: - Afternoon I drove up and and the person that ask you what you need couldn't find a service adviser for about 10 mins, he kept asking the ones in there office and they all said they were busy until he grabbed the one i am using now coming back from the garage shop. Glad I got this guy. - Car was promised around 10am, but when I walked out my adviser told me it was done being repaired and was off to be vac'd and washed 🙂 he said about 15 to 20 mins and after 30 mins I asked where my car was and he call on the raidio to find out it had been sitting at the car location, so he told them to rush the car and they did, but now my clean windows came back with water left on parts of them which dried with water spots, so I have to clean them again. It's a nice service but wasn't worht the extra 45 mins I had to sit around and wait. - The waiting room was nice, but needs to be setup better for 6' distancing and turn the other TV's on so customers don't group. - I drink Decaf and only the 1 of the 2 machines serves it and the bean bin was empty, in fact many of the whole bean supply bins were low or empty, needs to be stock when customers are coming in at 7:30am - Lasty the hand sanitizer was empty going out the door to the pickup bay Weds night and Thursday day... would have been nice to have some since the waiting area is semi high traffic of course. Just a few things that need improvement... TY

I bought my new Mercedes at San Jose Mercedes-Benz dealership. And I went back for service yesterday. As always people are very pleasant to work with. Especially Brian Woods at service team who is very knowledgeable, pleasant to answer my questions and very helpful. I?m very happy with his excellence customer service. Will definitely go back. Thank you!

On time, good fast service, clean car returned and friendly staff!!

Very good experience. Antonio Walker is very helpful and cordial.

Look for Will Eugenio, respectfulness trustworthiness and knowledgeable about the your need for new Toy. Thanks Will..

First time Mercedes owner and my new friend Ramsin Batsarkis made everything quick and painless when it came to needing service. Fully recommend seeing him if you ever need service. 10/10 from me. See you soon Ramsin, I need new wheels soon.

MBrace entertainment still not working dealer advisor blames MBrace Mercedes, Recive a call from MBrace and advice to take vehicle back to dealer again, now I'm going to a different dealership.

Very professional service. They keep their promise as to service timeframes and costs. Free loaner cars and a free carwash, too!

My service tech Jose went over all paper work with me before they started my service. Jose kept me informed on progress of my service. I got a loaner car which was so helpful because I live in Morgan Hill and needed the car for errands.

I was really impressed with my last visit to the Mercedes Benz San Jose Service department. Brendan Barth was exceptional and he showed that customer service really matter to him. I got frequent updates to my car and made the experience really easy for me. My only constructive feedback is to make sure that your folks at the cashier and loaner team wear face masks. I was a bit shocked that nobody at that department inside was wearing them and it made me uncomfortable.

Worst communication issues I’ve ever encountered at a dealership in my entire life! They don’t know their product, they don’t pick up phones, they don’t have answers to basic questions anyone would ask them. My question to them is this: what DO you do all day except not study your job?

The recall issue was dealt with and the wash on the car looked good. The only issue I has was scheduling the repair. I had to call in 3 times as they kept saying someone would call to schedule the work and never did. I get it's covid times but return the call at some point.

Always exceptional service from the staff who answer calls and transfer to the people making call backs. Service techs are great. Fast service top notch.

Thank you very much for the service! Thanks to Ramsin for doing an excellent customer service and extra considerations on the situation. You are an asset to the company!

Jose was a very courteous service person. The place was clean considering COVID situation. The car was serviced, washed and the carpets vaccumed. I've been servicing the car at MB San Jose since we bought it in 2017.

I found a preowned GLE43(designo white on black/porcelain interior with PP3) on Autotrader over a week ago and since last week have been trying to contact the salesperson Toufic. With this being a unique unit I had to resort to looking out of state. I wanted to see the CPO papers and if all checked out wire payment and have vehicle shipped to me in Central Florida. I have never in my life had such a horrible experience trying to spend my hard earned money! I don’t know if being an out of state buyer the salesman just didn’t take me seriously or if he was just lazy. He never furnished the information and as of today the unit is sold. I worked for Mercedes for a long time, and my husband currently works for a Mercedes Benz dealer- this experience does not embody what a Mercedes client should expect or accept- I wouldn’t expect this lack of communication at a Honda dealership! I’ve never left a negative review about a dealership in my life because I know how important internet reviews and surveys are and after this I feel compelled to let everyone know how slimey this dealership was! I also tried reaching out to a sales manager last week in an effort to wrap up the deal and never got a call back.

Nice place with friendly and professional people. On time for service and support. The on-line reservation seems surreal as no response from the dealer afterward. Perhaps you should remove it?

Very good they are awesome they will update u whats goin with ur ca

As it should be. Nice, considerate and professional. Social distancing covered. Even without an appointment the experience was great! Kudos to all of You! Keep it going for others too!

Nice building in a nice area with great customer service. I would recommend Danny for all your service needs. He took good care of my vehicle! Will be back in 10k. Thank you

Took our (CPO) E300 to have "Auxiliary Battery Malfunction" addressed. Danny Salinas and Al Ossello took care of everything! We got ourselves a cup of Pete's and strolled the lot. Everyone was very friendly and being cautious about COVID distancing and protection. Danny explained they replaced the Auxiliary battery, corrected the tire pressure, performed multipoint inspection and complimentary wash and vacuum ready to roll.... Thanks Danny and Al. 👍

My Sales Representative, Tino was excellent as was their GM, Stan M. This was my 5th MB purchased from 3 different dealerships in 2 states and have had very good experiences but dealing with Mercedes Benz of San Jose was the best experience of them all. No pressure from Tino and excellent customer service by Tino and Stan. I wouldn't buy a car from anywhere else than this dealership.

This is my first time leaving a comment on the Internet. I usually don’t leave comments. However, my situation working with my sale representative Sarabjit Singh was extremely bad and I thought I would share it here. We found a car on Cars.com and were working really hard with the sale representative Sarabjit. He made us an offer, but, when we were finally able to reach his cell, he rapidly changed his mind and gave us a random price that was completely different from the one on the Internet. It turns out Sarabjit was working with clients that was also interested. But, when we were to come to an agreement on the pricing again, he told us it was sold. I completely understand that Sarabjit was trying to make the highest commission possible. Nevertheless, this entire back and forth process took an entire week and was exhausting because Sarabjit ignored our calls and email when we try to reach him. We stated that we are in need of car ASAP, but because of how poorly he handled this situation, we have to extend our buying timeline. His tone also changed rapidly and started to be very demeaning after knowing a few clients was interested in the car. Overall, I would try to avoid dealing with representative Sarabjit Singh because he is very unprofessional and lack common curtsy.

Worst service department possible. 0 stars are recommended here. Once again Mercedes-Benz of San Jose disappoints. One would think after 3 times I would learn my lesson, not me, I'm a sucker for punishment. Let me give you some backstory so you can relate to my review. This prior year, 2019, Mercedes-Benz of San Jose performed the campaign Takata Airbag Recall for C-Class vehicles. They did mine. 6 months later I get Airbag Malfunction display in bright red display, and it appeared randomly over the next few months. That's the backstory. Fast forward, I brought my car into Mercedes-Benz of San Jose today to have them fix or repair the new Takata airbags they installed last year and to avoid a disastrous explosion in my face from this Malfunctioning Airbag warning. The customer service advisor, Micah Caplan, explains it will cost me $235 to diagnose what I just told him and if there are further repairs needed there will be additional charges...WTF. How blatantly dense are these guys, I just explained to him that Mercedes of San Jose installed these new Takata Airbags just last year and he wants me to pay for the diagnoses and repair for the shotty work that they did. Pathetic and unprofessional. This is the main reason this place gets such horrible reviews. Inexperienced and lack of real customer service advisors. And to top it all off, after the $235 they didnt fix anything, the airbag Malfunction is still present. Another $235 car wash.

Very happy with service. They were professional, on time and helpful.

Everything was perfect accept for the call center. I left 3 messages, to call me back, and none got returned.

since I purchased glc300 from this store, I bring my car to service every year, service is very good.

Always had a pleasure working with the sales advisor and finance dept. Very accommodating and service dept is very responsive. I have been there repeat👌 customer since 2016 till now.

My advisor is very professional and very accomadating. The service is very timely. They picked up and brought my car home as expected.

Great staff, great service, great experience. The service team treats my vehicle as if it is their personal vehicle. Thanks Danny and team

I can’t express how happy I am bringing my car in to service at Mercedes Benz of San Jose, the excellent service and treatment I get from my service advisor Danny Salinas is amazing. He always goes above and beyond, as well as keeps me updated on my vehicle. There isn’t anywhere else I’d take my car.

I WAS SO GLAD THAT BRYAN BONDOC IS STILL MY SERVICE ADVISOR. I DON?T THINK I WILL BE ABLE TO ?DEAL ? WITH SOMEBODY ELSE IF HE GOES BACK TO FINANCE DEPT. HE IS ALWAYS VERY ACCOMODATING, HE DOESN?T TREAT YOU AS A CUSTOMER BUT A ?FAMILY?. AND FOR ME, THAT TELLS YOU A LOT ABOUT THE CHARACTER OF A PERSON, AND THAT IS VERY IMPORTANT .

Great service visit with my CLS seem-less my Service guy Danny is great always dependable and great Valet staff performing disinfectant on my vehicle at my visit

Outstanding job, as usual! I can always count on Mercedes Benz of San Jose for outstanding service whenever I need it. These guys really are good. They delivered exactly what they promised, when they said they would. They also have an outstanding waiting area, worthy of MBz.

The minute i arrived i was greeted promptly told them my vehicle problem and received a loaner car all within 15-20 minutes

I brought my car in for Service. An was my service agent and he was great (5 stars to him!). He was responsive. I appreciated his customer service. The reason to have my car serviced was because of this funky smell from my A/C, which seems to be a known issue with Mercedes. After being serviced, I unfortunately still smell a hint of that funky smell, but it's much better than what it was before. The facility was super duper clean. Then again, I was the only one there likely due to the time that we're in (COVID-19). Those that helped me check out at Parts were fast, efficient and friendly. On my invoice, it said my car would be washed. Maybe, it's my fault for assuming the windows would be cleaned, but clearly, the passenger side windows were not cleaned. It left a bad impression on me which explains the overall 3 stars. I'm certain it's not busy there. So, not cleaning the windows entirely tells me customer service is not the utmost importance as time is not an issue. To sum it up, I question if just doing enough (or barely) is the standard as I can still smell something funky from my A/C and the car was not what I expected when my invoice says my car was washed.

Daniel Salinas One off the best advicer guy Always on top of everything Thank you so much for you good job

Service consultant did an excellent service! His name is Pham Nguyen. Thank you.

These people are highly professional and a delight to work with.

Mua bán thủ tục nhanh chóng, tiện ích

This was my first service at this facility. After my initial disappointment of having to wait inside the car and was not approached for check-in; I had to go to a service agent and ask what the protocol for service was and he promptly asked the outside attendant to check me in. Thereafter; service was excellent.

Nice staff and great customer experience!

Bryan and Dusan had been very patient and professional to help me locate the car most suitable to me and the reasonable price. I did enjoy the whole experience.

superb service from Antonio Walker, a manger in Mercedes Benz of San Jose! thanks, Dr. Mira

Very good experience dealing with Jose Placenta-Arellano, everything was explained including services rendered

Jose was my Advisor. He was very nice and gve me all the answer that I need to know about my car. thank you Jose

I had really bad experience with the customer service at the dealeshipbover Capitol expressway San Jose. I was told to leave my car at the thr service driveway and this young person that didnt even told me his name told me to go inside and that someone will be with me shortly. So that never happened no one came to asked me anything. After an hour and a half waiting I went outside and told them that I needed my car back because I had to go back to work and they couldn't find my car. It was a mess that excuse was that they told me was that they were shorted handed.

Great customer service . Felt welcome. Arranged loaner car on a short notice. Car cleaning also removed tree sap stains?

Excellent purchase (and trade-in) experience working with Antonio Walker (sales) and Eric (finance). Transaction went very smoothly.

Great customer service. Highly recommended for the care of you MBZ!

Had a smooth and very helpful buying experience with Bryan Bondoc and Sab Nyan for my E350 Mercedes 2020- Thank you!

I like San Jose MB much better than other MB Dealers. They treat me like a valuable customer. While I got kicked out by the Steven Creek MB dealer

Very well taken care off. My 2008 E63 airmatic suspension gave out took it in and its being fixed at the moment. Clean facilities even the restrooms are in excellent condition. Waiting room is superb very pleasant experience.

Johnny Ngo was a wonderful and very helpful person to work with in sales.

I noticed a GLE whose specs I liked on their website and selected it to set up a meeting. I was promptly contacted by their internet sales manager (Tedi Mansour) and set up an appointment. when I arrived, the car was prepped, ready and waiting for me to test drive. It was immaculate, and I thought it was the perfect car for us. We ended up leasing the vehicle and the entire process was painless and simple. Tedi was extremely knowledgeable about the features of the vehicle and a real pleasure to work with throughout this process. There are probably 6 or 7 MB dealers closer to my home than this one, but it was well worth the drive and I would love to work with them again.

Danny Salinas is the best Service Advisor ever! He dots all "i's" and crosses all the "t's"!!

Excellent experience from start to finish. Staff was very knowledgeable and pleasant to work with (Tedi, internet sales manager, and Brian, sales manager). Very, very professional - and both Tedi and Brian were a joy to work with. I look forward to working with this dealer again.

The customer service was excellent. Micah took time to go over the work that was going to be done on my vehicle and took time to make you feel comfortable.

I highly recommend my service adviser, An Pham. He went over and beyond his responsibility and made sure that all the necessary checks/evaluations were performed during the process. He made sure that my car was in tiptop condition.

Service rendered was very satisfying to my car.The technician who serviced my car was very knowledgeable and very accommodating and explained everything to us about the service that he?s doing to my car.Cant complain?

The service advisors like Bryan Borden and An Pham with whom I came in contact are great person and very helpful and listen properly our issues . They take care well . I am very satisfied.

Not only the best service I have ever experienced, but the quality of customer care is the best I have ever seen over all other experiences I have in life, not just in the automotive industry. Don?t go anywhere else. I trust them explicitly, which I could never say before. I have never been a believer in going to a dealership for service, and still am not, but San Jose Mercedes Benz is one hell of an exception. Amazing.

This is my first annual service for my new car purchased from Mercedes-Benz of San Jose. I was meet upon my arrival and was told that the service would take 2 hours. My car was ready for me in exactly 2 hours.

Best service and communication ever Had to replace airbag.

Micah in service is wonderful! Very helpful and always lets me know the status of my vehicle. Tells me all the great offers and explains the service needs of my vehicle. I appreciate the friendship I have created with this dealership and with Micah. I would not have it any other way. Thanks!

Johan made our day when we sold our 2009 Chevy Silverado to the dealership. We wanted to adopt him because of his sense of humor and ability to make you feel comfortable. Thank you Johan! You will never be forgotten... Darlene and Murray... See you in Missouri soon? 💗

Friendly, not too busy. Easy going and no pressure.

Micah in service is wonderful! Very helpful and always lets me know the status of my vehicle. Tells me all the great offers and explains the service needs of my vehicle. I appreciate the friendship I have created with this dealership and with Micah. I would not have it any other way. Thanks!

I recently purchased a 2020 Mercedes C300 convertible from Mercedes Benz of San Jose. There were specific things that I wanted in the car and the sales people searched the US. They came back with several "close" choices, but nothing exactly as I wanted. I worked with Tedi Mansour and he suggested that I order a car exactly as I wanted. I placed the order and Tedi kept me informed of the progress. The car arrived earlier than expected and was PERFECT. Tedi even spent about an hour with me and my wife explaining all working of the car. We had a GREAT experience!

Online shopping is for anyone, who has a busy schedule and knows the exact car to buy. AutoNation provided the internet sales experience I wanted. Tedi and his manager were responsive and provided competitive pricing. Also, e-sign using ipad in the finance department was a big plus to cut down time spent there. I'm very happy with the car-buying experience this time.

It took us two hours to drive there, two hours for service and two hours to get home. Friendly and fast service to replace two airbags!

My break light was on and stated break pads wear. After 60 k maintenance the lights did not go off. I did not fix the brakes but I believe the light would have been turn off.

I had to replace the window trim on both front doors of my 2010 ML350 due to the robber inserts coming lose. My Service Advisor was Micah and he did a good job of getting the parts in on time and getting the repair made per schedule. The problem that has occurred is I requested the used parts and Micah said he would take care of that. When I got home I realized the old parts were not in the car. I texted Micah and asked him to get the parts from the tech and let me know and I would come by and pick them up. He responded that he would, but since then I have been following up with no response! If I can get these parts back I will change my rating.

Mr..Ramsin welcomed me at the car dropping area, He's a nice service man. He went over with me many details about this service. We both had a good communication. Service was very good.

Mercedes-Benz of San Jose was an excellent choice to purchase our Mercedes-Benz SUV. Buying a car can sometimes be a very stressful experience but my wife and I were treated very well and we were made to feel comfortable. Johan de Quant, Internet Sales Manager made sure that we obtained the exact vehicle that we had been looking for. He was friendly, professional and could relate very well with my wife and I. He even spoke our native language (Spanish). We truly appreciated the customer service that we received at Mercedes-Benz of San Jose.

I have been leasing our cars from Mercedes Benz of San Jose for many years. Joseph Ngo has been our Lease End Manager for last few cars. Joseph is very knowledgeable, friendly and competent sales advisor. He has always given us great deals. I would strongly recommend Joseph if anyone is looking to lease, finance or purchase Mercedes Benz car.

Came in with a tire pressure problem. Micha was very professional and honest about his recommendation for tires for my vehicle. Micah ensured that I received a loaner as requested.

best shop fast repair courteous service nice facility good people and good location

Great dealer, would but a new car from them, again.

It is not fair that this dealer charge customer money for checking problem even though cars are being repair there. And paying the expensive labor for repair. I highly recommend you don't buy Mercedes-Benz. because it'll always being locked. The codes can't be cleared by the auto repairer.

Excellent service , respectful employees, good and comfortable environment.

My service reps have rocked! Brendon was this week's man of the hour, and altho' I'm a bit frustrated at how many times it took for them to find the true "cause" of my issue, THIS time it got resolved and will hopefully keep me away for all but "normal" servicing for quite a while...